Agility Marketing Plan
Agility Marketing Plan
Agility Marketing Plan
Agility Second Floor, Progressive Centre, Block-6, P.E.C.H.S, Main Shahrah-e-Faisal, Karachi-75400, Pakistan Sindh. 21-111-436-436 & +92-21-4387404 21-4383763 [email protected]
TABLE OF CONTENTS
1. EXECUTIVE SUMMARY..........................................................................................................................................2 2. SITUATION ANALYSIS.............................................................................................................................................4 2.1. MARKET SUMMARY....................................................................................................................................................4 2.2. SWOT SUMMARY......................................................................................................................................................9 2.3. THE COMPANY.........................................................................................................................................................11 2.4. COMPETITION............................................................................................................................................................15 3. MARKETING STRATEGY......................................................................................................................................36 3.1. MISSION:.................................................................................................................................................................36 3.2. FINANCIAL OBJECTIVES..............................................................................................................................................36 3.3. MARKETING OBJECTIVES............................................................................................................................................36 3.4. TARGET MARKET STRATEGY......................................................................................................................................36 3.5. BRANDING................................................................................................................................................................37 3.6. MARKETING MIX......................................................................................................................................................37 4. FINANCIALS.............................................................................................................................................................38 4.1. BREAK-EVEN ANALYSIS:............................................................................................................................................38 4.2. SALES FORECAST......................................................................................................................................................39 4.3. EXPENSE FORECAST:..................................................................................................................................................40 5. CONTROLS................................................................................................................................................................40 5.1. IMPLEMENTATION......................................................................................................................................................40 5.2. KEYS TO SUCCESS.....................................................................................................................................................41 5.3. CONTINGENCY PLANNING:..........................................................................................................................................41 6. APPENDIX: AD SUPPLIMENT.............................................................................................................................43
1. EXECUTIVE SUMMARY
Agility is a global provider of integrated supply chain solutions with more than 20,000 employees, 450 offices in 100 countries around the world and over $4.5 billion in annual revenue. A publicly traded company, Agility offer Agilitys customers truly personalized service and flexible solutions tailored to meet their individual business needs, supported by a comprehensive network of warehousing facilities, transportation and freight management services. Agilitys customers span a range of industries from technology and retail to consumer products and oil and gas. In addition, Agility has three specialized business units: Defense & Government Services, Project Logistics, and Fairs & Events Logistics, each with dedicated teams to meet the complex customer requirements in these markets. As Agility is a new of a mergert of four well known companies TRANSLINK, TRANSOCEANIC, GEOLOGISTICS, PWC LOGISTICS. So its also a merger of four experience. But still Agility requires a sophisticated marketing plan to make a name in the market and acquire customer and increase market share.
CEO In Pakistan
2. SITUATION ANALYSIS
Agility has entered their first year of operation. In order to achieve the market penetration, marketing must become a dominant business activity. Agility offers all their potential customers a reliable, professional, delivery service that can provide service of freight forwarding, custom clearance and logistics and supply chain solutions. The basic market need is a reliable service that can support all needs that a retailer, wholesaler or any firm related to any industry may have.
Target Markets:
Importers Exporters Defence and Government Telecommunication industry Manufacturing industry Educational industry Computer industry
2.1. Market Summary Agility possess good information about the market and has excellent information about the common characteristics of the most prized customers. This information will be used to better understand who is served, their specific needs, and the best way to communicate with them.
Geographic
The immediate geographic area is Pakistan. They provide their service in 44 cities and also other cities are in need of delivery of reliable services. The total targeted population is 9 million.
Demographics
4 Companies are mostly from different industries. All sizes of companies are there who are in need of reliable delivery services. It supports only business to business transactions.
2.1.2. Market Needs: When a company wants to open a new market outside or inside its home country, there is a temporary need for very professional expertise. They need to establish distribution, evaluate distributors' merits and problems, select and open new channels. While this is also true of all other manufacturers, we specialize in high technology products because we have true expertise in this area. Agility is one of the most rapidly growing logistics companies of the world. Agility gets this position due to quickly understanding of market need. Agility found following need of market.
1. Inventory Management:
After a thorough research Agility found that companies need a secure place to store their consignments. To fulfill this need of storing consignments Agility provides the facility of warehousing and inventory management.
2. Custom clearance:
Custom clearance occur at two situations, one is import and second is export Agility studies the situation at port and came to know that custom clearance is a hassle work for companies to clear their consignments due to complex structure of rules and regulations. Agility provides the facility of Customs Clearance using their strong personal relations in customs, which fulfills the customers needs.
2.1.4. Market Growth: As Agility is new company so at this stage this is much difficult to calculate the market growth in percentage. But on facts Agility growing rate is very high as compared to other logistics. At the time of starting (November 30, 2006) Agility was doing business of Freight forwarding and Customs Clearance only. But now in March 2007 Agility is a reliable name in the market of Warehousing, Supply Chain, Road Freight, Ocean Freight, Air Freight etc. showing the highly growth rate of Agility.
Market s Share
Geography
Customer Focus
Agility Know that all business starts with the customer. By listening, servicing and providing logistics solutions on global and local scales, which make their lives and businesses successful Agility will reach Agilitys goals.
Service Quality
Agilitys Service defines the customer experience. Agilitys business depends on providing world class service on all levels. This is a force within Agilitys company that will make us succeed beyond Agilitys customers expectations.
Can Do Spirit
Entrepreneurial Orientation
Agility Seek opportunities to grow Agilitys business, to grow with Agilitys customers, and to build careers for Agilitys employees. Agilitys entrepreneurial spirit is what drives Agilitys company forward in the future.
Profit Minded
Agility Drive for the best bottom line results. Agility know that strong financial results are the foundation for the goals for Agilitys customers and Agilitys employees.
Teamwork
Teamwork creates innovation, efficiency and satisfaction that even smart, independent individuals cannot achieve on their own. Teamwork means leveraging each others strengths to create authentic poAgilityr. Together Agility will be successful.
Integrity
Agility act with the highest level of integrity in all interactions with Agilitys customers, Agilitys service partners and Agilitys colleagues. This behavior will make us a preferred company to do business with.
2.2.2. Weaknesses
1. 2. 3. 4.
Less details on website Less people in marketing department Less budget for marketing. Small size of freight transport.
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Through competitive Supply chain solutions capture the markets. Now Gawadar Port has started operating, so its an opportunity for Agility to get advantage of it.
2.2.4. Threats
1. Rates of competitors services 2. Air lines 3. Personal relations 4. Customer extortion. 5. The name Agility is new in the market and the names of its competitors are quite older which is also a threat. 6. Some competitors products are threat to Agility because they provide different types of sub products of a product. 7. Speedex has its own transport and large number of air fleet as well which is a threat for Agility.
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The fledgling company begins trading under the LEP acronym on 1886.
In 2000, LEP, one of the most historic names in logistics, was reborn as Geologistics and assumed a strategy of expansion
In November 2006, Geologistics, was reborn as Geologistics and assumed a strategy of expansion
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About Agility
Agility is a global provider of integrated supply chain solutions with more than 20,000 employees, 450 offices in 100 countries around the world and over $4.5 billion in annual revenue. A publicly traded company, Agility offer Agilitys customers truly personalized service and flexible solutions tailored to meet their individual business needs, supported by a comprehensive network of warehousing facilities, transportation and freight management services. Agilitys customers span a range of industries from technology and retail to consumer products and oil and gas. In addition, Agility has three specialized business units: Defense & Government Services, Project Logistics, and Fairs & Events Logistics, each with dedicated teams to meet the complex customer requirements in these markets.
Agility is an international freight management and logistics company. With the completion of the Agility and PWC Logistics merger, the combined enterprise is one of the Top 10 global logistics providers. The enterprise offers a global network of over 450 locations in more than 100 countries with over 12,000 employees. Based in Santa Ana, California, Agility maintains strong operations throughout the Americas, Asia Pacific, Europe, the Middle East and Africa. Agility combines more than 150 years of history with the latest technology and practices to meet Agilitys customers needs. With over 50 years of service in the Asia Pacific region, Agility rank among the Top 10 of all international freight management and logistics providers, and are among the Top 5 serving the fast-growing countries. In China, Agility are one of a few companies which have been awarded the coveted Class A license. This privilege allows Agility to operate as a freight forwarder directly rather than by proxy. Agility offer highly integrated logistics solutions in the Middle East, and in Europe Agility are a significant player in all key markets. Agility is also among the leaders in pan-European overland business, particularly in the fast growing Eastern European markets.
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Delivering world class service quality Offering global solutions with local expertise Building long-term customer, partner and employee relationships Sharing Agilitys knowledge as a team Seeking valuable and profitable business approaches
2.3.1. Mission
Agilitys mission is to exceed the highest service expectations of Agilitys customers by tailoring, implementing, and managing unique relocation programs that consistently deliver excellent transferee evaluation results and match the business and financial objectives of corporate clients.
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2.4. Competition
2.4.1. Direct Competition
Competitors
Direct competitors are the name-brand consulting firms and smaller consulting firms. These are competing offerings of similar services, presumably possibilities that come up in discussions as our target market looks at way to add expertise before building programs to reach new markets.
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1. RAAZIQ
About RAAZIQ:Raaziq Int'l is one of the leading freight forwarding companies in Pakistan having 9 branch offices throughout the country. There is also an office in Afghanistan. Our overseas agent is panalpina which is also leading company in the world. Our skilled sales persons are always ready to help u out if called a meeting
Company Profile:Company Name: Country/Territory: Address: Products/Services We Offer: Business Type: Raaziq Int'l Pakistan 27d-1 Sir Side Rd Gulberiii Lahore, Punjab, Pakistan Intermediary Service, Agent Brokerage, Intermediary Service , Cargo & Storage , Commercial Service , Market Research , Southeast Asia 501 - 1000 People US$2.5 Million - US$5 Million 1977 1975
Industry Focus:
Geographic Markets: No. of Employees: Annual Sales Range (USD): Certificates: Year Established:
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Contact Information:Contact Person: Job Title: Department: Address: Zip/Postal Code: Telephone:
Fax: Mobile Phone: Website:
Mr. Shahbaz Ali Sales Overseas 27d-1 Sir Side Rd Gulberiii Lahore, Lahore, Punjab, Pakistan 54000 0092-042-5879716
0092-42-5879716 0092423004309278 http://raaziq.com.pk
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2. TCS
About TCS:Ever since its inception in 1983, TCS Pakistan has continued to lead, the courier and logistics service industry in Pakistan through innovation, pioneering spirit, commitment and passion. Starting with just 25 shipments, the TCS Express saga now spans five continents. TCS with its international look now caters South Asia with over 2000 locations in Pakistan. TCS Pakistan has also largely helped redefine the very path and direction for the entire industry.
Purpose:To continually strive to achieve excellence - both on and off the job.
Vision Statement:"TCS will be recognized and respected as professional, innovative, profitable information, and knowledge based logistics/services enterprise. TCS embeds internet based technologies into its internal operating structures and as business solutions for customers; with customer, employee and shareholder interests at the core of its operations; demonstrating a clear concern for ethical conduct and good corporate citizenship; with the objective of growing into a regional and global player, with emphasis on the Middle East, Europe and North America".
Mission Statement:"To direct all our organizational efforts at building upon the existing organizational strengths and brand recognition to achieve enhanced levels of profitable growth in the core business, and diversify into new areas that compliment and supplement the core business, with the diversification aimed at achieving excellence and industry leader status in the new areas. The TCS People will however be encouraged to be open to unconventional ideas and services and recognize new trends at very early stages". 18
Services:No matter what your express courier service need TCS can handle it for you with our wide range of options. 1. International Express Services i. ii. iii. iv. Red Box Students Express UAE Express International Document & Parcel Express Delivery
2. 3.
3. COURIER EXPRESS
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About:
Established in Birmingham (UK) in 1985 the range of services we can provide has developed from recognizing and servicing our customer's requirements. Whatever transport solution you are seeking please take time to look at the varied and diverse services we can provide on the transport, warehouse and logistics pages of our web site.
Transport Operation:
Our traffic office is open from 04:00 hours Monday to 12:30 Saturday. Transport requirements over weekends can be booked directly with our traffic controller on call. 24 hour operation ensures that consignments are monitored throughout their time in transit. Our experienced traffic controllers work as a team with the aid of a networked computer system and direct vehicle communications enabling us to undertake hundreds of daily collections and deliveries throughout the UK and Europe. Real time information is vital to Cargo Express and to our customers, as production schedules may have to change as a result of a delayed delivery.
Statement of Quality:
There is no more important goal for each individual employee than the achievement of consistently high standards of service to our customers. The pursuit of excellence is not an option for us but more of a business necessity.
Brand:
1. Warehouse Management 20
1. Warehouse Management
Operating from their strategically located warehouse in Birmingham their storage facilities include:
Pick and Pack Pallet Racking and open floor storage 24 hr handling Management of Stock Inventory Stock control Pallet/Parcel Scales Vehicle Weighbridge On site Security / CCTV
They can offer global manufacturers an ability to provide their UK based clients a JIT (Just in time) facility. This is an ideal solution providing local representation without incurring the financial costs associated with setting up a dedicated facility of your own. They can offer
Conference Facility Offices Full telecoms with high speed data connections. Secretarial and administrative services
3. Distribution
21 Same Day Deliveries
They deliver hundreds of consignments daily through our next day and three day services. They do not use a hub or delivery depot network and maintain the same level of control as provided in their same day services. Non-Standard Goods
They welcome consignments of odd shapes and sizes that many pallet networks either cannot handle or levy very high charges. Because they deliver in dedicated vehicles, the likelihood of damage is very much reduced.
Customers
Indirect competition is everywhere. Its strongest and most important form is the decision to stay in-house and manage market entry with existing marketing teams. From there it goes into horizontal marketing consulting, distributors offering cross-market options, and many other possibilities. Indirectly all the customers are our competitors. As if they produce that good themselves or use any other company instead of AGILITY then they become our competitors. So our indirect competitors (Customers) are as follow:-
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1. UNILEVER
Unilever Pakistan records strong sales and market share increases in 2006:-
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Brands:
Lipton Knor Rexonna Sunsilk Surf excel Pound Amora Dove Comfort Lifebuoy Closeup Fair & Lovely Bluebrand
Earnings per Share:Earnings per share are Rs 124 for the 12 month period ended December 31, 2006 (2005: Rs120). December December
2006
2005
------Rupees in Millions------
Sales-Net
20,988
17,671
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Gross Profit
7,878
6,854
5,410
4,483
203
188
2,671
2,559
110
2,561
2,559
64
77
2,497
2,482
Less: Taxation
853
880
1,644
1,602
124
120
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AGILITY MARKETING PLAN Final Dividend: In view of the financial results for the year January to December 2006, the Directors have recommended a Final Dividend of Rs.57 per ordinary share of Rs 50. Together with the Interim Dividend of Rs.65 already paid the total distribution for the year 2006 amounts to Rs.122 per share.
CLOSURE OF SHARE TRANSFER BOOKS
The Share Transfer Books of the Company will be closed from 22 February 2007 to 28 February 2007 (both days inclusive), and will re-open on 1st March 2007.
2. MOBILINK
Slogan:
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Reshaping Lives
About Mobilink:Pakistan Mobile Communications Limited, better known as Mobilink GSM, is a telecommunication service provider in Pakistan. According to Mobilink's official statistics, Mobilink had over 22 million customers at the end of December 2006. Mobilink's Head office is located in Kulsum Plaza, Blue Area Islamabad Mobilink started operations in 1994 as the first GSM cellular Mobile service in Pakistan by MOTOROLA Inc., later it was sold to ORASCOM, an Egypt-based multi-national company. Mobilink's corporate postpaid package is sold under the brand name "Indigo" and prepaid by the name of "Jazz".
Type
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Genre Founded Founder Headquarters Key people Area served Industry Products Revenue Parent Owner Slogan
Subsidiary
1994
Motorola USA
Islamabad, Pakistan 42 Kulsum Plaza, Blue Area Zouhair Abdul Khaliq, President and CEO
Telecommunication
Orascom Telecom
Egypt
Naguib Sawiris
reshaping lives But in TV commercials (Urdu) HUM BOLAN MUHABAT KI ZABAN ,(English) We speak the language of love
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Website
www.mobilinkgsm.com
3. ABN
Slogon : Making More About ABN AMRO :ABN AMRO is one of the largest banks in the Netherlands and has operations all over the world, its history going back to 1824. It is the result of the merger in 1991 of Algemene Bank Nederland (ABN) and the Amsterdamsche-Rotterdamsche Bank (AMRO). ABN AMRO Holding N.V. is the name of the holding company, which is listed on Euronext Amsterdam as part of the AEX index and the New York Stock Exchange, among other exchanges. Its main subsidiary is ABN AMRO Bank N.V. Possible
Public (Euronext: AAB, NYSE: ABN) 1991 Amsterdam,The Netherlands Rijkman Groenink, CEO Financial services
Products
Asset management Commercial banking Investment banking Private banking 19.827 billion (2005) 98,000 Making more possible www.abnamro.com
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4. HONDA
Slogon : Honda's official slogan is The Power of Dreams. About Honda:
Honda, is a Japanese engine manufacturer and engineering corporation. The company is perhaps most notable for its automobiles and motorcycles but it also produces a long list of other products: trucks, scooters, robots, jets and jet engines, ATV, water craft, electrical generators, marine engines, lawn and garden equipment, and aeronautical and other mobile technologies. Honda's high-end line of cars are branded Acura in North America and China. More recently they have ventured into the world of mountain bikes, producing the very first bike to use an internal gear changing system in the Honda RN-01 G-cross. With more than 14 million internal combustion engines built each year, Honda is the largest engine-maker in the world. In 2004, the company began to produce diesel motors, which were very quiet whilst not requiring particulate filters to pass pollution standards. It is arguable, however, that the foundation of Honda's success is the motorcycle division. 31
Brand
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Honda Automobiles Acura Automobiles ATVs Engines HondaJet Generators Lawn & Garden Motorcycles Outboard Motors Personal Watercraft Water Pumps Scooters Snowblowers
Marketing
In 2003, Honda released its Cog advertisement in the UK and on the Internet. To make the ad, the engineers at Honda constructed a Rube Goldberg Machine made entirely out of car parts from the Honda Accord. To the despair of the engineers at Honda, all the parts were taken from 2 of only 6 hand assembled pre-production models of the Accord. The ad depicted a single cog which sets off a chain of events that ends with the Honda Accord 32
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5. INDUS MOTORS
About Indus Motors:-
Indus Motor Company (IMC) is a joint venture between the House of Habib , Toyota Motor Corporation Japan (TMC) , and Toyota Tsusho Corporation Japan (TTC) for assembling, progressive manufacturing and marketing of Toyota vehicles in Pakistan since July 01, 1990. IMC is engaged in sole distributorship of Toyota and Daihatsu Motor Company Ltd. vehicles in Pakistan through its dealership network. The company was incorporated in Pakistan as a public limited company in December 1989 and started commercial production in May 1993. The shares of company are quoted on the stock exchanges of Pakistan. Toyota Motor Corporation and Toyota Tsusho Corporation have 25 % stake in the company equity. The majority shareholder is the House of Habib. IMC's production facilities are located at Port Bin Qasim Industrial Zone near Karachi in an area measuring over 105 acres. Indus Motor company's plant is the only manufacturing site in the world where both Toyota and Daihatsu brands are being manufactured. Heavy investment was made to build its production facilities based on state of art technologies. To ensure highest level of productivity world-renowned Toyota Production Systems are implemented. IMC's Product line includes 6 variants of the newly introduced Toyota Corolla, Toyota Hilux Single Cabin 4x2 and 4 versions of Daihatsu Cuore. We also have a wide range of imported vehicles.
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3. Marketing Strategy
3.1.
Mission:
Agilitys mission is to exceed the highest service expectations of Agilitys customers by tailoring, implementing, and managing unique relocation programs that consistently deliver excellent transferee evaluation results and match the business and financial objectives of corporate clients.
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3.5. Branding
i. ii. iii. Road freight Supply chain Warehousing
3.6.1. Distribution:
Agility will use supply chain distribution model using its road freight product as well as direct to customer distribution model.
3.6.2. Pricing
Tariff Road Premier Road Expedited Road Value Per Kg Price Rs. 30 Rs. 18 Rs. 10
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4. Financials
This section will offer a financial overview of Agility as it relates to the marketing activities. Agility will address break-even analysis, sales forecasts, expenses forecasts, and how they relate to the marketing strategy. 4.1. Break-even Analysis: The break-even analysis indicates that $19,082 will be needed in monthly revenue to achieve the break-even point. Fixed Costs Cost Professional Services Break-even Analysis Payroll Interest Payments Monthly& Telephone Utilities Revenue Break-even Other 38 Assumptions: Total Fixed Costs Average Percent Variable Cost Estimated Monthly Fixed Cost $4000000 $700000 $2750000 $8570000 $130000 $15000000 $90800000 60% $2300000
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Expense Forecast:
Marketing Expense Budget Advertisement (Ads) Gift Items Other Total Marketing Expenses FY 2008(lac) $7.5 $17 $9 -----------$33.5 FY 2009 $8.25 $16 $11 -----------$35.25 FY 2010 $9 $14 $13 -----------$36.00
2008
2009
2010
5. Controls
The purpose of Agility's marketing plan is to serve as a guide for the organization. The following areas will be monitored as a feedback mechanism: Revenue: monthly and annual. Expenses: monthly and annual Customer satisfaction. New product development.
5.1. Implementation
The following milestones identify the key marketing programs. It is important to accomplish each one on time and given budget.
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Contingency Planning:
Difficulties and Risks:
Problems unseating current service providers. Industry is unorganized, so gathering information about market is quite a difficult task. Unforeseen difficulty attracting quality, reliable employees. The merger of the four companies may create problem.
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6. APPENDIX: AD SUPPLIMENT
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