Power Bi Case Study

CASE STUDY
Self-Service Business Intelligence Tool Empowers Major

Taxicab Commission
Worry-free, cloud solution enables agency to become more efficient and

proficient in managing critical data
The Challenge The Solution

A major regulator of taxi services in the US works with third party The commission required a business intelligence system
service providers and car share services, like Uber and Lyft, to capable of processing large amounts of data. Furthermore, in
provide citizens and tourists visiting the city with a high quality, safe, order for the casual user to drill down, explore, and get answers
and efficient experience. to pressing business questions, the solution also needed to
incorporate an intuitive dashboard interface with some of the
In order to fulfill its mission, the commission depends on accurate charts providing real-time information.
reporting about the taxicab fleets under its remit. However, with
multiple data sets stored in various systems (including driver/ In response to these challenges, EastBanc Technologies
vehicle records, lost and found reports, complaints, trip locations, developed a Microsoft Power BI infrastructure to meet our
and more), the commission struggled to connect and aggregate client’s dynamic and real-time reporting needs.
that data for more fluid, centralized reporting. And, with roughly
Microsoft Power BI is a cloud-based suite of business analytics
15,000 taxi drivers and 40,000 unique daily trips registered in its
tools for easy data analysis, querying, and reporting—all
system, the data collected over months and years was becoming
within the browser interface. With support for “big picture”
substantial and unwieldy.
performance, and the ability to drill down for historical views
A major pain point for the commission was its reliance on static and trend analysis, Power BI transforms data into rich interactive
Microsoft Excel spreadsheets to compile and share key performance visuals.
indicators (KPIs) about taxicab services, a task that limited the
In addition, the solution’s powerful mapping interface leverages
organization’s ability to see the whole picture or explore that data
data about vehicle locations to map underserved areas, show
further.
popular trip destinations and origination points, resulting in
The commission needed a better way to monitor and analyze more informed decision-making and monitoring capabilities.
evolving data about its services—everything from driver
performance, route information, impounded vehicle reports, to lost
and found property updates.
Sample reports include: Results
• Driver records including names, addresses, date of birth, This worry-free, self-service business intelligence solution has
contact information. empowered the commission to become more efficient and
proficient in managing its own business data.
• Fleet size and structure such as vehicle type/manufacturer,
and trip activity. With a low price per-seat, the commission has offloaded its
data processing and analytics to the cloud, while enabling
• Lost and found data—statistics, retrieval counts, and trends.
non-technical users to experience the power of advanced
• Customer complaint case tracking—open and closure rates, business intelligence, without the need for excessive
time to close, and historical reports. intervention from the IT department.
• Impounded vehicle reports—reasons and dynamics. The commission can now visualize previously disparate and
un-mineable data. Using a live dashboard and a single view of
• Map-based insights into pick-up and drop-off locations, as
critical data about the entire taxi fleet, users can create stunning
well as under-served areas.
interactive reports, share them in seconds, enforce consistent
To support additional data retention and transformation, the analysis across the organization— all with intuitive language and
environment also included Microsoft Azure SQL intermediary drag and drop gestures.
storage running in the cloud. Microsoft specifically tailored
It couldn’t be any easier for the commission to monitor service
Power BI and Azure to meet the demand for data analytics
delivery, discover inaccuracies in data, and many other valuable
in a cost-efficient manner. Furthermore, Azure and Power BI
business insights, while enjoying the cost-savings of cloud
have built-in connectivity and integration which we leveraged
technology.
to architect connectors between the Azure cloud and the
commission’s on-premise environment. This ensures the
smooth flow of data influx without interruption and quicker
access to our client’s ever expanding data pool from within
If you think your organization could benefit from such an
Power BI.
approach, we should talk. Please reach out to:
Jill Da Silva
Director of Sales Operations
[email protected]
202-295-3010
EastBanc Technologies has been working at the frontier of technology since 1999. Today, the firm provides full-lifecycle software development delivering flexible technology
solutions that seamlessly integrate with existing systems—whether on premise or cloud. EastBanc Technologies partners with public and private sector clients to solve their most
difficult technology challenges. Headquartered in Washington DC, the firm employs 200 people.

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CASE STUDY

Self-Service Business Intelligence Tool Empowers Major

Worry-free, cloud solution enables agency to become more efficient and

The Challenge The Solution

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