Hope Manus PRT 1

BeautyCo: A WEB AND MOBILE-BASED RESERVATION AND
MANAGEMENT SYSTEM FOR PRETTY TIPSY SALON
A proposed Capstone Project

presented to the faculty of the
College of Information and Technology Education
Urdaneta City University
In Partial Fulfillment of the Requirements

for the degree Bachelor of Science in Information
Technology
by
Edwin John S. Murillo

Anthony C. Magat
James Warren D. Germono
Jenylyne C. Cabalar
Jeremy E. Torne
Junelle B. Nipa
Melodee H. Leaño
February 2022
APPROVAL SHEET
This proposed Capstone Project Study entitled BeautyCo: A

WEB AND MOBILE-BASED RESERVATION AND MANAGEMENT
SYSTEM prepared and submitted by Edwin John S. Murillo, Anthony
C. Magat, James Warren D. Germono, Jenylyne C. Cabalar, Jeremy E.
Torne, Junelle B. Nipa, Melodee H. Leaño has been examined and is
recommended for approval and acceptance.
ANTHONY G MARQUEZ, LPT, MIT

Adviser
APPROVED by the Capstone Project Study Committee with a

grade of _________ on________, 2022.
Capstone Project Study Committee
JOEMARK M. LOPEZ LHANIE MAE B. DE VERA

Panel Member Technical Panel Member
JASMIN C. DE GUZMAN, LPT, MIT

Chairman
ACCEPTED in partial fulfillment of the requirements for the degree

Bachelor of Science in Information Technology.
PATRICK Y. MOLE, MIT EHERSON G. VALDEZ, LPT, MIT

College Researcher Coordinator Program Head, BSIT
JOHANNS B. RABAGO, LPT, MIT

College Dean
EXECUTIVE SUMMARY
Name of the Researchers : Edwin John S. Murillo

Anthony C. Magat
James Warren D. Germono
Jenylyne C. Cabalar
Jeremy E. Torne
Junelle B. Nipa
Melodee H. Leaño
Institution : Urdaneta City University
Program : Bachelor of Science in Information

Technology
Semester and School Year : First Semester S. Y. 2023-2024
Adviser : Anthony G. Marquez, LPT, MIT
Title of the Study : BeautyCo: A Web and Mobile-Based

Reservation and Management System
for Pretty Tipsy Salon
Key Terms :
This study aims to help the salon to grow their business and
also to help their clients to easily book appointment.
And also this study aims to develop a web and mobile-based
reservation and management system called “BeautyCo” to provide a
efficient booking system for their clients and also to help the salon
to manage their company. Researchers used a descriptive research
design to describe a population, situation, or phenomenon being
studied. Extreme programming (XP) methodology is used in this
study to develop a system intended to adopt continuous customers’
requirements unit satisfaction is acquired. For data gathering, the
researchers used survey questionnaires and interviews. The Pretty
Tipsy Salon and their clients are the primary sources of this data.
The researchers conducted an acceptability survey to determine
the proposed system's Non-Functional requirements in Usability
with 4.7 weighted mean, Reliability with 4.64 weighted mean,
Security with 4.50 weighted mean, Performance with 4.64 weighted
mean, and Maintainability 4.59, with an overall 4.61 weighted mean
of non - functional requirement. Each non – functional requirements
and overall weighted mean described as Highly Acceptable.
As the developed system the BeautyCo system will be beneficial
to both the salon and their clients. This system contains various
elements that emphasize the system, such as products to see what
items are available in the salon, service management to create or
update services, and reports including sales reports, inventory
reports, and income reports. Payroll for employees, as well as client
appointments.
ACKNOWLEDGEMENT
Without the participation of the following significant
individuals, this study would not be successfully done. Thus, we
would like to offer our sincere gratitude and appreciation to those
who paved the way for us to accomplish our goal in conducting this
study.
First of all, we would like to thank our Almighty God who
created all things, who bestowed life upon us, and who give us
strength and courage to face the challenges in our lives, specifically
all throughout our college journey and our research making
process.
We would also like to acknowledge Pretty Tipsy Salon for
allowing us to conduct this research in their establishment and for
taking part in our study. Indeed, their participation, time and effort
was really appreciated by us.
To our Dean of the College of Information Technology
Education, Mr. Johanns B. Rabago; and to our Capstone Instructor,
as well as our Chairman, Ms. Jasmine C. De Guzman, for providing
a better learning environment to help us prepare and improve our
skills, and to enable us to garner knowledge that we put on our
thesis and that we will carry with us forever, we are grateful for their
patience to help us all the way through.

To our Research Adviser, Mr. Anthony G. Marquez, for his
guide, support, and his unending patience to check our research
and provide us with helpful advices and tips to improve our study,
of whom we are thankful for.
To the panel members, Ms. Lhanie Mae B. De Vera, Mr.
Jeomark M. Lopez, Ms. Jazmine C. De Guzman for providing
questions and recommendation to improve our study so that it
would turn out in the best way possible, we also extend our sincere
gratitude.
To our family and friends who are always on our side and gives
us inspiration to achieve our goal, without your unending supports
and sacrifices, we would not be where we are today.
And lastly, to the members of this thesis group, their efforts
are appreciated and worthy. For without the roles each of them
played, certainly, this study would not be possibly introduced and
done.
Indeed, without sacrifices and hard work, no fruits will be bore
if there was no labor at all. So may you consider this as the end-
result of doing well and enabling this study to be done successfully.

DEDICATION
This research paper is humbly dedicated to the following for
which the researchers owe their constant source of inspiration.
First of all, we dedicated this study to almighty God who
serves us guidance and the source of strength and knowledge for
without his guidance everything is futile.
To our beloved Family, who have been our source of
inspiration and who continually provide our moral, spiritual,
emotional, and financial support.
To our educators, who shared their words of advice and
encouragement to finish this study.
To our respondents, who willingly accept and supported us in
the conduct of the study. Last but not the least, to the staff of Pretty
Tipsy Salon for accepting them to become their client, giving us the
opportunity to make an information system, and the processed that
was discussed to us, thank to all.

TABLE OF CONTENTS
PAGE
TITLE PAGE.…………………………………………………………………… 1
APPROVAL SHEET.………………………………………………………….. 2
EXECUTIVE SUMMARY……………………………………………………..
ACKNOWLEGEMENT………………………………………………………...
DEDICATION…………………………………………………………………..
TABLE OF CONTENTS………………………………………………………. 3
LIST OF TABLES……………………………………………………………… 5
LIST OF FIGURES……………………………………………………………. 6
LIST OF PLATES……………………………………………………………… 7
Chapter
INTRODUCTION………………………………………………… 8
Context of the Study……………………………………………. 8
Company Profile…………………………………………………. 10
Purpose and Description………………………………………. 11
Conceptual Framework………………………………………… 13
Objectives of the Study……………………………………….. 14
Scope and Limitations………………………………………… 15
Definition of Terms……………………………………………. 16
2 REVIEW OF RELATED LITERATURE AND SYSTEMS 18

3 METHODOLOGY……………..………………………………. 28
Research Approach…………………………………………… 28
Software Development Methodology……………………… 29
Requirement Analysis……………………………………….. 34
Sources of Data……………………………………………….. 36
System Requirements……………………………………….. 37
4 RESULTS AND DISCUSSIONS.…………………………… 42
5 CONCLUSIONS AND RECOMMENDATIONS………….. 65
Conclusions……………………………………………………. 65
Recommendations……………………………………………. 67
REFERENCES………………………………………………………………. 68
APPENDICES……………………………………………………………….. 71
A Communiction Letter to the Client……………………….. 71
B Interview Guide……………………………………………….. 72
C Acceptability Questionnaire……………………………….. 75
D Document Analysis………………………………………. 77
E Entity Relationship Diagram………………………………. 78
F Data Flow Diagram………………………………………….. 79
G Use Case Diagram……………………………………………. 83
H Gantt Chart……………………………………………………. 84
I Database Schema……………………………………………. 85
J Database Instance…………………………………………… 88
K System Wireframe…………………………………………… 96
L Story Board…………………………………………………… 97
ACM
GRAMMARLY RESULT
CURRICULUM VITAE……………………………………………………. 114

LIST OF TABLES
Table Title Page
1 Table of Respondents 37
2 Software Requirements 38
3 Hardware Requirements 39
4 Level of Users/Peopleware 40
5 Developed System Architectural Framework 48
6 Users of the Developed System
6 Acceptability Testing 59
7 System Evaluation According to Usability 59
8 System Evaluation According to Reliability 60
9 System Evaluation According to Security 61
10 System Evaluation Accroding to Performance 62
11 System Evaluation According to Maintainability 63
12 System Evaluation Summary 63

LIST OF FIGURES
Figure Title Page
1 Organizational Chart 10
2 IPO Diagram of the Study 14
3 Extreme Programming Framework 30
4 Product and Services Management 42
5 Sales and Inventory 43
6 Employee and Payroll 44
7 Appointment Management 45
8 Report Management 46
9 Development System Architectural Framework 48
10 Products 50
11 Services 51
12 Reports 51
13 Sales 52
14 Billing 53
15 Inventory 54
16 Payroll 54
17 Appointment 55
18 User Interface Diagram 56

LIST OF PLATES
Plate Title Page
1 Client Registration/Login Form 97
2 Home Page 98
3 Active Appointment 99
4 New Appointment List 100
5 Appointment History 101
6 Review Page 101
7 Dashboard 102
8 Billing 103
9 Product Sale Billing 103
10 Appointment History 104
11 Weekly Payout 105
12 Allowance Payout 105
13 Sales 106
Chapter 1
INTRODUCTION
Context of the Study
The impact of technology on human life is undeniably
overwhelming, particularly when computers and the internet are
mentioned. Today, the internet has evolved into a one-stop shop where
nearly everything a person requires in a day to make his life complete
can be found (Winner, 2008). However, as the internet's popularity and
utility grow, businesses and business operators in a variety of industry
sectors have taken advantage of the situation to advance their trade and
increase their revenues.
Today is the age of digital technology and technological
advancement. The rise of the INTERNET has given a boost to the digital
field, and India has accepted it and is running many movements such as
digital India, UPI money transfer, and many more. The number of
internet users is growing by the day, and we are all aware of the benefits
of the internet. Many people now run their businesses without a physical
location, such as digital marketing agencies, digital marketing, and many
others.
The grooming and beauty industry, on the other hand, is expected
to grow in the coming year. A beauty salon is a business that provides
cosmetic treatments to both men and women. Hair salons and spas are
two examples of this type of business (Gulshan and Khan 2021).

Introduction |
16
Electronic commerce, also known as e-commerce, is one of the
most critical and important ways in which businesses use the internet.
Many activities take place on the internet through e-commerce,
including product and service advertisement, window shopping, product
and service search, product and service sale and purchase,
appointment service booking, and product and service payment. It
should be noted, however, that the majority of e-commerce that occurs
between various companies and business ventures, no matter how large
or small, occurs through the use of specific websites (Hyatt, n.d)
This research entails the creation of a reservation and
management system for the Pretty Tipsy Salon Urdaneta City Branch,
which be used by the salon manager. The system be used for the salon's
daily transactions. It also be used for sales reports, client records,
service and product information, and employee payroll. This allows the
system to have an organized management system. Their records be easy
to retrieve, avoiding the possibility of record loss. Their client transaction
be correct. It also aid in the daily monitoring of their services.
This study also determine how effective online booking is for their
clients. They can easily book an appointment at the salon using their
mobile phone and the researcher's application, making their lives more
comfortable and less stressful.
BeautyCo: A Web and Mobile-Based Reservation and Management System for Pretty Tipsy Salon
Introduction |
17
Company Profile
A Pretty Tipsy Salon is a business that provides men and women
with a variety of cosmetic treatments and services. Pretty Tipsy Salon
may provide a range of services such as, handcare, footcare, hair free
and other services. They also sell goods and accessories to their clients.
To make it easier to manage the salon and their clients, the salon
can improve their daily transactions by using the Reservation for clients
and salon management.
Pretty Tipsy Salon is located in the pentagon building next to
Landbank Urdaneta City and employs one receptionist and four nail
technician as shown in Figure 1.
Figure 1. Organizational Chart
Introduction |
18
Purpose and Description
The project's goal is to assist Pretty TipsySalon in providing
excellent services that satisfy clients. The researchers’ goals are to
provide a discount to repeat client, referral rewards for bringing in a new
client, or a savings plan that provides a free service after a certain
number of units are purchased. BeautyCo: Web and Mobile-Based
Reservation and Management System for Pretty Tipsy Salon, which is
located on the second floor of the Pentagon Building, next to Landbank
Urdaneta City.
Our dedicated and knowledgeable team is here to assist you in
keeping your salon running smoothly. In addition to our regular beauty
services such as pedicures, manicures, and haircare services, we
continue to hone our skills and stay up to date on the latest trends.
Enjoy a wide range of services in a comfortable and luxurious setting.
We are excited to serve you.
We are about having a personal connection with each and every
guest allowing personalizing distinctly individual needs. (BN) is proud to
be The BeautyCo: A Web and Mobile-Based Reservation and
Management System for Pretty Tipsy Salon operated only by highly
advanced StylistColorists. Our focus is on you looking and feeling your
absolute best. From the moment you walk in you encounter the
Introduction |
19
beautiful aroma of “Beauty Therapy”, we leave the rest all up to you to
enjoy your visit.
The team promises to exceed your expectations; however, if we do
not meet your expectations, please notify us and we do our best to meet
your nail goals! With a thorough professional consultation and service,
we are confident that our talented team deliver exceptional results while
maintaining the integrity of your hair.
The team’s passion is simple – the researcher lives to help every
client look and feel beautiful. know our guests expect extraordinary
results. Our salon professionals continuously explore the latest trends
and techniques to transform your look with styles inspired by fashion
runways from around the world. The following benefit from this study
such as:
Owner - this study assist the owner in running their salon
smoothly by using our system, which can easily manage the product by
displaying in the mobile app, and when it comes to service management
It run smoothly and efficiently, as well as maintaining the effectiveness
of the sales process in order to get the greatest possible results for the
company, payroll management includes things like simply calculating
wages and keeping track of worked hours, and last is the appointment
booking system be easily monitored by the owner.
Introduction |
20
Employee - this study help the employee in making their job more
manageable like appointment booking system in terms to avoiding
wasting all of their time, sales and inventories be clearly to identified.
Client- the study help the client in booking the salon in the
simplest and quickest way possible by using the mobile application.
Researcher - this study benefit the researchers to enhance their
skills in this field and gain knowledge about business management.
Future Research - this study help future researchers to gain
information to improve their future research about salon management.
Conceptual Framework
The theoretical and conceptual framework explains the research
path and firmly grounds it in theoretical constructs. The two
frameworks' overall goal is to make research findings more meaningful,
acceptable to theoretical constructs in the research field, and
generalizable. (2018) (Adom et al.)
Conceptual frameworks were used to inquire about laying out
possible alternatives or demonstrating a preferred approach, to
specifically identify the issue and cause, conduct survey writing,
formulate strategy, gather information, and final analysis.
The researchers used the Input-Process-Output (IPO) model to
present the study's framework. (1) Identify the current procedures and
issues that Pretty Tipsy Salon of Urdaneta City is experiencing with their
Introduction |
21
product inventory, client information, revenue, and billing reports. (2) To
determine the framework to be used in the design and development of
web and mobile applications. (3) To determine the developed system
methodology's hardware and software requirements. For project
development, the extreme programming system methodology is used.
The developed system output block of the system is named
BeautyCo, a web and mobile based reservation and management system
for Pretty Tipsy Salon. The main purpose of the conceptual framework is
to assist researchers in determining the direction for this study design
and development of the web application (3) To identify the hardware and
software requirements of the develeop system method. The extreme
programming system methodology is used for project development.
INPUT PROCESS OUTPUT
Figure 2. IPO Diagram and the Study
Introduction |
22
Objectives of the Study
This study aims to design and develop a Reservation and
Management System for Pretty Tipsy Salon which can be manage
through a computer system. Precisely, the study aim to meet the
following objectives.
1. To identify the requirements needed in the development of the system
along with the areas of:
a. Product and Service Management;
b. Sales and Inventory;
c. Employee and Payroll Management;
d. Appointment Management; and
e. Report Management.
2. To identify the design consideration that should be implemented in
the development system in terms of:
a. architectural framework;
b. content and features; and
c. users of the system.
3. To measure the level of user's acceptability of the development
system.
Scope and Limitations
The study focused on the process of reservation and management
of a salon. The researcher aims to help the Pretty Tipsy Salon and to
Introduction |
23
have a system to be able to easily manage the salon and reserve for their
services. The system be uses for daily transaction of the salon. It also be
uses for the reports of sales, client records, services and products
information and payroll for the employees. This helps the salon to have
an organized management system. Their records be easy to retrieve and
it avoid the possible loss of records. Their transaction to their client be
accurate. It also help in monitoring their services every day. The system
provides efficient, accurate, help the salon to give quality services to
their clients. This system use Android Studio. And for the database, it
use Mysql.
The study is limit to the Pretty Tipsy Salon reservation and
management to their system and also the payment because it is not
accept credit cards or e-wallet and it’s not use barcodes for the products.
Definition of Terms
The key terms used in the study have been clarified in detail for
the purpose of understanding.
The following terms are:
Appointment - scheduling the reservation of services in the pretty
tipsy salon for the client.
Discount - less price of products or services price from the original
or usual price depends on promo or privileges given to client.
Introduction |
24
Payroll - records of employee's income, commission or salary in
company or establishment to ensure the proper distribution of amount
based on their position or output in a specific period of time.
Report Management - set of all printed reports in a given system or
module.
Reservation - to schedule someone or a group of people for
accommodation in a certain place or service in a specified date and time.
Sales - records of revenue or profit of products or services offered
by the salon.
Service Inventory - Records and monitoring of all inward and
outward quantity of services.
Services - in mobile-based the client can choose the services they
want and preferred nail technician but in web-based the admin can
manage the services like adding, editing the information and deleting
the service.
Chapter 2
REVIEW OF RELATED LITERATURE AND SYSTEMS
This chapter reviews previous research articles, studies, and
literature regarding Salon Reservation and Management System that
the researchers used to reference and scope out essential data
collection.
Foreign Literature
Hair Technique Salon Management System, according to Ibrahim
(2021), is a mobile application that provides a mobile platform that
allows customers to make appointments for hair care services and
employers and employees to manage the salon's and customers'
information. Customers can view salon information, make
appointments, and receive notifications using this Hair Technique
Salon Management System. At the same time, the employer and
employees can easily manage the appointment, salon information, and
notification.
As stated by Al-Mamun et al. et al. (2019) created a web-based Gents
Parlour Management System that is fully responsive and includes
appointment scheduling functionality. This system allows users to
schedule appointments online. Because of the responsive design, this
application work properly on any device, including desktop, laptop, and
mobile. Customers can view all of Gent's Parlor Shop's services using
this application. Then they can select the service that they want. They
book an online appointment as their free time slot to receive services.

Review of Related Literature and Systems |
27
The beauty-care service industry is one of the most thriving in
Dhaka, Bangladesh's capital and largest city in terms of population
density. The growing number of beauty-conscious women and their
demand for a wide range of services contribute to the industry's growth
and importance. The purpose of this research is to assess the service
quality and customer satisfaction levels of high-end women's parlors in
Dhaka. Other goals of this study include determining the significance of
various customer preference attributes, assessing service quality and the
extent of customer satisfaction, and revealing the final factors that
contribute to customer satisfaction. This research includes in-depth
interviews with beauticians and executives, as well as a questionnaire
survey of 260 customers of Dhaka's high-end beauty parlors. Customers
prioritize issues such as the service provider's behavior, knowledge,
environment, counseling system, and affordability of the parlors,
according to the findings. Customers of high-end parlors are extremely
pleased with the atmosphere, executive politeness, complaint handling
system, trustworthiness, and materials. The service providers'
politeness, executive knowledge level, and safety and hygiene issues are
also satisfactory. Factor analysis (Principal Component Analysis) was
performed on sixteen variables, and the results show that four service
quality factors contribute to customer satisfaction. These are the
Support and Facility Factor, Employee, and Zahid (2007).
28
Local Literature
Most people have different morning rituals for personal beauty. It
consists of a daily shower and shave, a weekly nail trim, and a monthly
hair care. A beauty salon is a business that can provide and offer
services to both men and women who want to improve their physical
appearance. It provides a variety of services such as hair care, foot care
and spa, manicures, pedicures, and so on. However, not every beauty
salon can easily gain customers and increase profits due to a lack of
information from their target audience (Sena, 2014).
In the last decade, thousands of beauty care service providers have
arrived across the country. Because the beauty salon industry has
begun to enter the business world, customer satisfaction has suffered.
Understanding consumer perceptions is critical to understanding the
booming industry and maintaining its service quality (Akter, 2008).
Foreign Studies
According to Silva (2021), Salon Chami is a growing and well-
known salon in the Panadura area where customers can fulfill their
beauty and other needs. With the industry's sudden growth, it was a
huge task for this salon to maintain efficiency with the existing manual
documenting operations. As a result, they were frequently unable to
develop long-term customer relationships. Managing appointment
details, managing details of transactions and reminding the details of

29
received appointments, lack of decision-making support and resource
wastage were the main problems faced by the staff who work for the
salon when dealing with the daily activities of customers. The intention
of this project was to overcome those problems by providing a
computerized web-based system that handle most of the related tasks
efficiently and automatically with the capability of online management of
appointments. The system designed based on Object Oriented Analysis
and developed based on the iterative waterfall model. Hypertext
Preprocessor is chosen as the main programming language with other
supportive languages and technologies. Apache has been used as the
web server and MySQL was used to handle database. Model-View-
Controller used to build the system architecture. Overall system
functionalities mainly focused on the requirements of the client. The site
is focus to convince visitors to value proportion of the business,
background, offering promotions and direct communication. Apart from
the site, the system mainly facilitates the appointment management,
transaction management, promotion management, customer
management and user management etc. This software solution mainly
handle the problems of their day today routine and focus to capture the
different audiences.
Today is the era of digital technology and the development of
technology. The rise of the INTERNET gives a boost in the digital field
30
and India is also accepting it and runs many movements like digital
India, UPI money transfer, and many more. The growth of internet users
is increasing day by day and we are well aware of the advantage of the
internet. At present, many people run their businesses without any
physical setup of their business liked digital marketing agency, digital
marketing, and many more. There are various types of online websites
available, ranging from online E-commerce websites (AMAZON), online
trip booking websites (MAKE MY TRIP (ZOMATO). On the other hand,
the grooming and beauty business are experiencing growth in the
coming year. A beauty salon is an establishment dealing with cosmetic
treatments for men and women. Other variations of this type of business
include nail salons and spas(Gulshan and Khan 2021).
The traditional system of salon was manual and insecure because
there was no any counting system of customers coming in the salon
which creates sometimes major issues. The customer as well as the
owner faces the problems. These early systems are dependent on paper-
pencil systems for billing purpose that means the records of bills of
customer and the workers working in their salon are in written form. The
records may get wrong due to anyone’s mistake. There is difficulty in
maintaining records of all these tasks manually. Hence, develop system
is the best solution of avoiding all these problems. Salon manager are
often responsible scheduling staff members, training new front desk
31
workers. Since salon is a service sector, so the success of salon depends
on the satisfaction of customer. The business of salon is totally
dependent on customer satisfaction (Naismith et. al 2007).
Local Studies
According to Mendoza et. al(2016), The researchers went to the
main office of a salon chain with 16 locations to see how the network,
recording system, hardware, and software were set up. Administrators
and employees were polled about the salon's current business processes,
policies, protocols, rules, and regulations. The expansion of 16 branches
with 80 employees made it difficult for the company to manage large
amounts of data and information. As a result, a service and product
management information system would be developed for the salon
business.
According to Galaso .et al (2020) a reservation system is an
application for assistance. Given that the parlor is following a manual
process, we offer them our help. A computerized manage reservation
system can replace a “paperless” transaction. This system can be used
for the customers to reserve, thereby making the employee’s work easier.
The first subsystem of our system is the login form, which is for
employees only. The second subsystem information form, which is for
the customer before they reserve this form gathers information from the
customer. The third subsystem is the mainframe. After gathering
32
information, the customer chooses what schedule they want and service
to do to them. The fourth is to manage the reservation form in this form.
The researcher manages all customer reserves on that day. The
proponents used the systems development life cycle. The first stage was
planning; the researcher finds a client to propose a system. The second
stage is analysis; the developer analyzes information and converts
information into a program. The third stage was designing a flow chart,
creating a database schema, and creating a GUI. The fourth stage was
development; the programmer created the functionality of every object in
the system by using the given process of the client. The fifth stage was
testing; the programmer tests the program and finds errors inside the
program in the way of debugging and fixing the error in the system. The
sixth stage is implementation; the researcher gives the system to the
client and the system manual and orients them on how to use the
system. The last stage was maintenance, that is, maintaining the system
by gathering the feedback of the client. What must change inside the
program made the system useful. The researchers developed the
following deliverables: (1) Login form, which is for the administrators of
the salon to protect confidential information; (2) client information form,
which gathers the information that should be reserved; (3) reservation
form, which in this part the booked customer the gather time and day
where the client to go in the salon; and (4) management reservation
33
form, the place can you see all records of the customer reservation. The
computerized management reservation system can reserve a customer in
the daisy salon easier than through a manual process. This system
gathers the information of the customer and the schedule in the salon
and lessens hassle for a returning customer in the salon. This system
lessens the work of employees and prevents consuming a long time.
According to Abella et al, (2009) Hair Pro Salon is a service-
oriented business that focuses on hair, nail, make-up beauty and
customer’s well being. It was established in February 2009 and work on
manual operations, which is managed by Mrs. Perla Deocampo. Manual
operations are practical solutions to any business, likewise to salon
business. These manual operations cover inventory, monitoring of
services or journalizing, commission disbursement and basic
accounting. Although these manual operations are stable procedures,
yet this still lacks integrity and independency. This may result to
misleading of reports and redundant records. As basis for the design and
concept of the system, we reviewed existing software to guide us in terms
of formulating solutions for the identified problems. Two of the related
software are: the Iris Salon Management Software, Salon 11 -
Management and Inventory Software for Hair and Nail Salons. In
developing the system for Hair Pro Salon, Iterative and Incremental
Development Life Cycle model was used. This model was chosen for it
34
allowed us to perform phases repeatedly specifically in the analysis,
design and implementation phase. It allowed us to constantly interact
with users to acquire feedback regarding the design of the system. In
implementing the design of the system, the group made use of the
following software: Microsoft SQL server 2003 as the database back-end
and Microsoft Visual Basic Version 6 for the front end. The overall
system objective is to develop a Management Information System for
Hair Pro Salon to replace the manual operations in order to provide a
tool for the client in managing the business. The group concludes that
the system has effectively solved the problems on the manual operations.
One of the features of the system was to efficiently monitor inventory of
products and services, effective storage of data, automation on
commission and report generation. The group also recommends
expanding the software to a web application and incorporates the
complete accounting module.
According to Selda et al, (2016) This study developed web-based
services and product information management application system for
salon business in Laguna, Batangas, and Quezon province (Philippines)
in managing inventory, sales, services, commission, employee and
customer records. To see the actual setup of the network, recording
system, hardware, and software, the researchers visited the main office
of a salon business operating 16 branches. Administrators and staff
35
were interviewed about the existing salon business processes, policies,
protocols, rules and regulations. The expansion of 16 branches with 80
employees became a challenge for the business to manage volumes of
data and information. Hence, services and product management
information system was developed for salon business.
According to Tunac (2022) Beauty Buddy is a digital management
and marketing platform for salons. With the help of this new start-up
business, customers can now schedule self-care appointments from a
variety of brands with just a few taps on your smartphone. Customers
can choose from more than 20 partner brands on this platform, offering
services including massages, haircuts, manicures, and pedicures. The
idea is simple: Using the website, customers may choose the date, time,
and chosen stylist after selecting your preferred salon. If these simple
procedures aren't convincing enough, BeautyBuddy charges nothing
when a booking is made on their site. Additionally, the platform utilizes
SMS to provide a timely reminder. If a consumer made an appointment
more than a week or a month in advance, BeautyBuddy send them a
message.
Chapter 3
METHODOLOGY
This chapter presents the methodology of this study. It describes
research approaches, data gathering tools and techniques, distribution
of the respondents or the total population, and the software development
life cycle used.
Research Approach
The research approach is a concept plan and research strategy
that covers everything from broad assumptions to specific data
collection, analysis, and interpretation techniques. The main decision is
which method to use when studying a subject. The researcher's
philosophical assumptions, research designs, and specific data
collection, analysis, and interpretation techniques should all have an
impact on this decision.
Descriptive research, according to Shona McCombes (2019), is
typically defined as a type of quantitative research, though qualitative
research can also be used for descriptive purposes. To ensure that the
results are valid and reliable, the research design should be carefully
developed.
Descriptive research is quantitative in nature because it attempts
to collect and statistically analyze information. Descriptive research is a
powerful research tool that allows a researcher to collect data and

describe its demographics using statistical analysis. As a result, it is a
quantitative research technique. 2020 ("Voxco Blog").

Methodology |
38
Descriptive research is primarily a fact-finding procedure with an
understanding of how the facts apply to the issue under consideration.
Descriptive research is a type of research that is used to outline the
characteristics of a population. It collects data that is used to answer a
variety of what, when, and how questions about a specific population or
group.
Software Development Methodology
This part of the study presents the software development process
and each development step (SDLC) to identify critical security measures
included at each stage to assure highly safe products.
According to Anchit Shrivastava et al (2021), Extreme
Programming (XP) is an agile software development framework that
helps us produce high-quality software and also makes lives easy for the
development team. It is usually practiced in small teams with up to 20
members and is really team oriented i.e. the product delivery is the joint
responsibility of all the developers in the team rather than the owner or
the boss of the company. This methodology takes this name as the
traditional programming practices are taken to extreme levels.
The basic purpose of developing this model was to create a
lightweight process model. When it comes to appropriate engineering
practices in software engineering, XP is the most specific in the agile
frameworks. It helps in creating the software according to the
Methodology |
39
customer’s requirements. As it is an Agile softwaredevelopment it
consists of many releases in a short duration of time. It helps in
improving the quality of software one step at a time. It promotes group
development of a project in which programmers and customers are
extensively involved. As they are developing the software customer can
suggest changes and updates as per the need, as the problem is better
understood with time.
Figure 3. Extreme Programming Framework
User Stories. User stories are one of the core components of an
agile program. They help provide a user-focused framework for daily
work which drives collaboration, creativity, and a better product overall.
The first phase of the Extreme Programming life cycle is user stories,
where client or users meet with the development team to create user
Methodology |
40
stories or requirements. Finally, the development team converts user
stories into iterations that cover a small part of the functionality or
features required.
The researchers conducted a interview to Pretty Tipsy Salon
Urdaneta City to obtain data and to know the process of their services
and product, appointment for the client, payroll for employees their
employee management, and how they calculate their sales and
inventory. The researchers also conducted a survey for developing an
effective and accurate system that helps the salon in their daily
transactions. (See Appendix B)
The researchers took a picture of their menu board services offered
and their selling products. (See Appendix D)
Architectural Spike. Spike is a technique that can reduce the
technical risk factor from the product and it comes from Extreme
Programming (XP). The main purpose of this technique is to reduce the
risk of a technical problem. The spike is between the product owner and
the development team.
After hearing the clients' "user stories," the researchers started
planning and developing the requirements. This was the most critical
phase in which the client received something of value on the said week
for insurance. XP programming prioritized real coding over all other
activities such as documentation. The process was simple; the developer
Methodology |
41
tried to accomplish a specific requirement and tried to integrate it into
the system as fast as possible.
The second phase of the Extreme Programming life cycle is
architectural spikes; the programmer use Data Flow Diagram
representing a flow of information of the system process. (See Appendix
F). In addition, a Database Instance is a collection of data and
information that the database stores at any particular moment. Instance
describes the entire database environment, including all of its elements.
(See Appendix J). A Database Schema, which is a component of a data
dictionary, describes the relationships between the many elements that
make up a database, such as tables, views, stored procedures, and
more. (See Appendix I).
Iteration. Make sure your iterations have no more than a 2-week
time span between them. For your releases to be successful, you need to
make sure you have the versions of your product released in short
intervals like a couple of days and almost two weeks. Also, in spite of the
small times interval between iterations, they still should be of excellent
quality to the user. They ought to offer business value to their client.
After the plan had been successfully implemented, the project
programmer released an iteration release for the testing of bugs and
errors. To do the coding, the researchers worked on the programming. To
ensure more efficiency and facilitate the identification of further
Methodology |
42
possibilities, the developer planned to fix the reported bugs and errors by
the tester until the system's code was continuously developed and
integrated for another testing.
Acceptance Testing. User acceptance testing is used to determine
whether the product is working for the user correctly. Specific
requirements which are quite often used by the client are primarily
picked for the testing purpose. This is also termed as End-User Testing.
Unit tests are used to eliminate defects in all codes, and the code
must pass all unit tests before being released. The researchers tested out
the application and tried the application's efficiency and functionality. If
the authentication is working correctly, look for bugs, potential exploits,
and errors. Errors are reported to the developer to update the code and
release a new version. Clients would also try out the application to see if
the researchers have fulfilled the requirements they need. They can also
add more additions to the said system for future version releases. Bugs
and Errors are reported to the research team in order to address them
on the next release for a more improved and cleaner version. All the
encountered bugs and errors are immediately reported to the developer,
and the developer asked for further information about the encountered
bugs and errors to fully understand the problem. (See Appendix C ).
Small Release. The small releases give you essential, timely
feedback from customers also. This feedback helps you know which
Methodology |
43
areas your software needs to change before its main release. Your
publications have to be iterative meaning for each problem the
customers received in one version should be fixed in the next small
release. Every version is released by the researchers, even if the
application has some known bugs and errors. This is in order to keep
track of the progress of the application. This also serves as
documentation of the improvement and changes the application has
undergone. This also show a clear sign of progress on the application in
the long run with the help of the client's suggestions and ideas combined
with the researchers. After the developer has implemented the changes
to fix the bugs and errors encountered during the acceptance testing, the
developer now release a minor version, and the researchers now proceed
to test the new release once again.
Requirement Analysis
Requirement analysis, also known as requirements engineering, is
a method for determining a new product's needs and expectations. It
entails frequent communication with the product's stakeholders and
endusers to define expectations, resolve conflicts, and document all
essential requirements.
Sharing the final product vision with customers is one of the most
challenging tasks any company faces. As a result, a business
requirements analysis necessitates collaboration among all key
Methodology |
44
stakeholders, software researchers, end-users, and customer managers
to arrive at a shared understanding of what the product should
accomplish. Of course, this is always done at the start of any project to
ensure that everything runs smoothly.
A review of related literature (RRL). A detailed review of existing
literature related to the topic of a thesis or dissertation. In an RRL, you
talk about knowledge and findings from existing literature relevant to
your topic. If you find gaps or conflicts in existing literature, you can
also discuss these in your review and, if applicable, how you plan to
address these gaps or resolve these conflicts through your study, Editage
Insights (2020).
The researchers used the internet to conduct their investigation to
locate important and pertinent information that was not readily available
in the textbook. The researchers also utilized it to look for similar foreign
languages as well as local research and literature that would support
and assist in providing an answer in the development of the system.
Survey Questionnaire. The researcher used face-to-face survey to
obtain the clarification of the panelist about in the salon that they have
suggest and recommend for the researcher for better improvement to the
development of the system project. The researcher ask the receptionist
by a verbal question and the researcher just write it in the paper after
hearing the receptionist answer.
Methodology |
45
The researchers used a survey study method to obtain information
and insights from the client. The data is usually collected using
standardized techniques to guarantee that each respondent can answer
the questions on an equal basis, preventing biased perspectives from
influencing the research or study's outcome. The procedure entails
requesting information from people using a questionnaire, which can be
conducted online or offline.
Interview. The researchers used an interview to obtain more
effective and explicit data. This method allows the interviewer to freely
express their thoughts and revise or ask follow-up questions appropriate
for the occasion.
The researchers conducted interviews with a group of people who
may provide information by meeting and directly connecting with a
portion of our target client. Discussions help the researchers to gain
profound results, further showing the issue and exploring topic opinions
and interviewing experiences. (See Appendix B).
Sources of Data
The data are information or facts used in discussing or deciding
the answer of research question. The source of data in the study is the
subjects from which the data can be collected for the purpose of
research (Arikunto, 2010). A primary source is an account of an event by
a participant or eyewitness at the time. While often textual, primary
Methodology |
46
sources may take other forms in various areas of research. Works of art,
scientific or sociological data, archeological artifacts, and official
government proceedings also constitute primary sources.A secondary
source interprets, discusses or analyzes. Secondary sources are usually
texts. An author of a secondary source may be distant in time or
geography from the primary source analyzed. Or a secondary source may
be based on other secondary sources (Bowdoin College Library, n.d).
Table 1. Table of Respondents

Title/Position Frequency Percentage
Owner 1 3.70%
Receptionist 1 3.70%
Nail Technician 5 18.52%
Client 20 74.07%
Total 27 100%
Table 1 shows the Pretty Tipsy Salon has the highest percentage
with the respondent of 20 or (74.07%) of the total population of the
Salon Customers.
System Requirements
System requirements are the configuration a system must-have for
a hardware or software program to perform smoothly and effectively.
Failure to meet these requirements can result in installation problems
or performance problems.
Methodology |
47
It is a broad and detailed statement made by the customer to meet
their needs. System requirements are the most effective way to meet
users' needs and reduce implementation costs. System requirements
may lead a firm to save a lot of money and time, or they can cause a
company to waste a lot of money and time. Therefore, they are an
essential part of any project because if the system requirements are not
fulfilled, the project is incomplete. The former may prevent a device or
application from getting installed, whereas the latter may cause a
product to malfunction or perform below expectation o even to hang or
crash (Techopedia).
Table 2. Software Requirements
Software Requirements Specification
IDE Visual Studio Code

Android Studio
Programming Language PHP, HTML, CSS, Bootstrap,
JAVASCRIPT, JAVA
Software Designing Adobe Photoshop, Adobe
Illustrator
Table 2 shows that the researchers used software to enable and
access the develop system and mobile application. For the backend, PHP
be used as a Programming Language. For the Frontend HTML, CSS,
Bootstrap, JavaScript, Java use for compiling data, IDE Visual Studio
and Android Studio for the feature of the application. Finally, for the
Methodology |
48
designing of the application, the researchers used Adobe Photoshop and
Adobe Illustrator.
Table 3. Hardware Requirements
Hardware Requirements Specification
Operating System Windows 7 or higher Operating

System
Android Version 9 and higher
CPU Cores 2 x 1.8GHz 32-bit (x86), 4 x
2.4GHz 64-bit (x64)
RAM 3gb and higher
ROM 512gb and higher

30gb and higher
Table 3 shows the specific hardware requirements for a mobile
phone. The application requires the Processor for 2 x 1.8GHz 32-bit
(x86), 4 x 2.4GHz 64-bit (x64) and Higher, Memory for 3GB RAM and
Higher, and mobile it should have an Internal Storage of at least 30GB
and for the windows 7 internal storage of at least 512gb.
Methodology |
49
Table 4. Level of Users/Peopleware

USERS DESCRIPTION
ADMIN A person that can access the
Pretty Tipsy Salon system of Pretty Tipsy Salon. The
(OWNER) one who can manage salon. And
the one who approved or reject
the request appointment or
reserve product of customers.
CASHIER The employee who approves or
cancels the client's appointment
request, and manage the
payroll.
CLIENT A person that can make
appointment or can reserve
services or products.
Methodology |
50
Chapter 4
RESULTS AND DISCUSSION
This chapter contains a detailed presentation and discussion
of requirements needed for the development of the system, system
design and requirements of the development system, the content
and features.
The requirements needed for the development of the system.
A.Product and Services Management. Product and services
provides trust, adds value to the customer, and guarantee customer
satisfaction. The existing process of Pretty Tipsy Salon is when a client
arrives at the salon and requests a service, the receptionist check to see
if a nail tech is available; if not, the receptionist recommend that the
client wait or schedule another available time. If a nail technician is
available, the service process begin only then. After the service the
customer pay the total service fee to the cashier. Also, ask the
receptionist for the products needed and pay for it at the cashier and
then the customer can leave.
Pretty Tipsy Nail and Waxing Salon may offer a variety of services
such as handcare, footcare, hair free and other services that best care
for your skin and body. The salons have professional nail technicians
that can give you tips on a way to improve your look, style and other
related personal care.

Curriculum Vitae|
52
Salon doesn't just offer service they also sell products that are
sure to be available for your beauty needs.
Figure 4. Product and Services Management
B. Sales and Inventory. The receptionist do the sales services,
sale products, and identify the sales in one day, as well as what services
the nail technicians performed during that day. When it comes to
inventory, they have a master list to view the list of products if it is
deducted, for example, they buy products, and they also have a physical
counting to verify the master list if the number of products is balanced.
BeautyCo: Web and Mobile-Based Reservation and Management System for Pretty Tipsy Salon
Curriculum Vitae|
53
Figure 5. Sales and Inventory

C. Employee and Payroll Management. The process of the employee
management if there is a new applicant they must submit a resume and
a Beauty Care Service NCII certificate as a requirement if they apply,
Once they are hired they are required to be train by the pioneer, being a
newbie they observe the pioneer while servicing clients until they become
familiarize the work as a nail technician. The receptionist allow the
newbie to handle and service the client, newbie become a pioneer after 6
months of working on a salon. Performances of Newbie Nail tech are
going to be based as per their work, if they become more advanced they
will become pioneer even if they are newly hires.
Curriculum Vitae|
54
The Pretty Tipsy Nail & Waxing Salon used manual process on the
payroll, all the employee's service are listed by the receptionist on the
record book, they have a commission of 20% and meal allowance daily,
newbies have a lower allowance than pioneers. The tip of the customers
is also different from their salary. Then every Sunday the receptionist
computing manually everyone of the employee's commission of their
services and allowances, before releasing the paycheck the receptionist
should report to the manager to be updated.
Figure 6. Employee and Payroll
Curriculum Vitae|
55
D. Appointment Management. Pretty tipsy nail & waxing salon,
they have two ways of accepting clients, walk-ins and appointments.
Appointments increased or become trend during pandemic especially in
the pretty tipsy salon because they controlled the number of clients in
the salon as per IATF guidelines.
Client request on appointment thru text or call and they can also
request an appointment using their social media accounts such as
facebook messenger and instagram to be able to be more convenient in
the part of clients. The existing process of Pretty tipsy nail & waxing
salon, first is the client request/set appointment, and check the
availbility of the nail technician and if available the request will be
accepted, and the customer can go to the salon and start the desire
service. If there is no nail technician available, the receptionist
recommend that the client wait or schedule another available time.
Figure 7. Appointment Management
Curriculum Vitae|
56
E. Report Management. The report in pretty tipsy salon they
manually checking reports of daily, weekly or monthly of sales on how
much they earn, it manage by their receptionist and monitor the sales
report in products and inventory if the beautycare products is safe to
use and had enough stock. Managing nail tech schedule like what time
their available time and vacant days. Complete services to satisfied
costumer they provide combos/special promos to save money, their
employee salary, allowance and percentage they earned according to
their position and the days they work. The gather report submit to the
owner or the manager to manage it's needs, problem and improved the
salon performance .
Curriculum Vitae|
57
Figure 8. Report Management
System Design and Requirements of the Development System
A. Architectural Framework. According to Redhat (2020), There will be
both front-end and back-end services as part of an application
architecture. Front-end development is concerned with the app's user
experience, whereas back-end development is concerned with providing
access to the data, services, and other existing systems that enable the
app to function.
The architecture serves as a starting point or roadmap for
developing an application, but you must make implementation decisions
Curriculum Vitae|
58
that are not captured in an architecture. The Figure 9 illustrates the
architectural framework of the development system for the business, to
which the admin and cashier have the access, and to which clients can
log in and log out. Through a mobile phone, a client can access the
application to request a appointment date. The admin can also access
the details logged by the customer and accept the appointment based on
availability on the server or database. All processes on the architectural
framework proceed as needed using the wireless network. Table 5 shows
the description of the architectural framework presented.
Figure 9. Development System Architectural Framework
Table 5. Develop System Architectural Framework

USERS DESCRIPTION
ADMIN (Business The admin are the owners, and they have full
Curriculum Vitae|
59
Owners of Pretty access to the website and application, as well as
Tipsy Nail & Waxing the ability to accept appointments made by
Salon) customers based on availability.
CASHIER The Cashier has limited access to the application
and website, unlike the owner, because they are
in control of billing, accepting appointments or
denying based on available dates, and can have
one-on-one conversations with clients.
CLIENT The clients are the one who use application to set
an appointment date.
DATABASE Is a structured collection of information or data
that is typically stored electronically in a
computer system. The data base contain all of the
information that the customer logged.
SERVER Are pieces of system software that allow web or
desktop applications to run.
WIRELESS It is a computer network that connects network
nodes using wireless data connections. It be used

NETWORK
to launch the application and website, as well as
to schedule an appointment.
Curriculum Vitae|
60
B. Content and Features.
This section be a visual representation of all of the unique features
of the website, and systems created by the researchers. This image
depicts how the website and application work and how it benefit the
clients.
B.1. Products. Using the functionality below, they may view the list
of products, the amount, and the description in the mobile application,
as well as what products are available
Figure 10. Products
Curriculum Vitae|
61
B.2. Services. The administrator can create or update the following
forms: type of services, name of services, description of services, pricing,
and so on. In other words, the administrator can handle service
management.
Figure 11. Services
B.3. Reports. The feature below regarding reports allows the
administrator to view inventory reports, sales reports, income reports,
and other reports that can be easily tracked by the administrator.
Curriculum Vitae|
62
Figure 12. Reports
B.4. Sales. This area allows them to view the list of sales, prior
sales or today's sales of employees, and total sales, as well as a search
bar for searching the name of an employee for their total sales.
Figure 13. Sales
Curriculum Vitae|
63
B.5. Billing. This section admin and cashier has access to process
the client's billing for that day. The cashier and admin can view the daily
sales of all salon employees. The cashier search the customer's name to
determine the employee who represents this client and can also
determine the service purchased by the client.
Figure 14. Billing
B.6. Inventory.This feature allows the admin to view the list of
inventory, which allows them to check the current stocks if the product
has few remaining, as well as amend or update the inventory, and the
admin can add stocks. It also contains a search box for searching a
product.
Curriculum Vitae|
64
Figure 15. Inventory
B.7. Payroll. The administrator can view the allowances and
payouts of every employee that they have made within the
day/weekly/monthly in this section. They can also view the payroll
list to see if the employee made a successful payout.
Figure 16. Payroll


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BeautyCo: A WEB AND MOBILE-BASED RESERVATION AND

MANAGEMENT SYSTEM FOR PRETTY TIPSY SALON

A proposed Capstone Project

In Partial Fulfillment of the Requirements

Edwin John S. Murillo

This proposed Capstone Project Study entitled BeautyCo: A

ANTHONY G MARQUEZ, LPT, MIT

APPROVED by the Capstone Project Study Committee with a

Capstone Project Study Committee

JOEMARK M. LOPEZ LHANIE MAE B. DE VERA

JASMIN C. DE GUZMAN, LPT, MIT

ACCEPTED in partial fulfillment of the requirements for the degree

PATRICK Y. MOLE, MIT EHERSON G. VALDEZ, LPT, MIT

JOHANNS B. RABAGO, LPT, MIT

Name of the Researchers : Edwin John S. Murillo

Institution : Urdaneta City University

Program : Bachelor of Science in Information

Semester and School Year : First Semester S. Y. 2023-2024

Adviser : Anthony G. Marquez, LPT, MIT

Title of the Study : BeautyCo: A Web and Mobile-Based

Without the participation of the following significant

individuals, this study would not be successfully done. Thus, we

would like to offer our sincere gratitude and appreciation to those

First of all, we would like to thank our Almighty God who

strength and courage to face the challenges in our lives, specifically

all throughout our college journey and our research making

We would also like to acknowledge Pretty Tipsy Salon for

allowing us to conduct this research in their establishment and for

was really appreciated by us.

To our Dean of the College of Information Technology

Education, Mr. Johanns B. Rabago; and to our Capstone Instructor,

as well as our Chairman, Ms. Jasmine C. De Guzman, for providing

a better learning environment to help us prepare and improve our

skills, and to enable us to garner knowledge that we put on our

patience to help us all the way through.

guide, support, and his unending patience to check our research

of whom we are thankful for.

To the panel members, Ms. Lhanie Mae B. De Vera, Mr.

Jeomark M. Lopez, Ms. Jazmine C. De Guzman for providing

questions and recommendation to improve our study so that it

us inspiration to achieve our goal, without your unending supports

and sacrifices, we would not be where we are today.

And lastly, to the members of this thesis group, their efforts

played, certainly, this study would not be possibly introduced and

Indeed, without sacrifices and hard work, no fruits will be bore

result of doing well and enabling this study to be done successfully.

This research paper is humbly dedicated to the following for

which the researchers owe their constant source of inspiration.

First of all, we dedicated this study to almighty God who

serves us guidance and the source of strength and knowledge for

without his guidance everything is futile.

To our beloved Family, who have been our source of

inspiration and who continually provide our moral, spiritual,

emotional, and financial support.

To our educators, who shared their words of advice and

encouragement to finish this study.

To our respondents, who willingly accept and supported us in

opportunity to make an information system, and the processed that