dt820 Ug 1
dt820 Ug 1
dt820 Ug 1
SV9100
DT820
USER GUIDE
NDA-31729
ISSUE 1.0
NEC Corporation of America reserves the right to change the specifications, functions, or
features at any time without notice.
NEC Corporation of America has prepared this document for use by its employees and
customers. The information contained herein is the property of NEC Corporation of
America and shall not be reproduced without prior written approval of NEC Corporation
of America.
Dterm, NEAX and UNIVERGE are registered trademarks of NEC Corporation. Windows
is a registered trademark of Microsoft Corporation.
Copyright 2015
1. INTRODUCTION
General ............................................................................................... 1
Face Layout ........................................................................................ 2
Keys And Parts ................................................................................... 3
Menu List ............................................................................................ 9
Simple Operation by Menu Key and Cursor Key ................................ 9
2. TERMINAL SETUP
Terminal Setup With the Up/Down Key .............................................. 11
Terminal Setup With the Feature Key ................................................. 12
3. BASIC OPERATION
Login (DT820 Series Only) ................................................................. 15
Logout (DT820 Series Only) ............................................................... 15
4. FEATURE OPERATION
Answering Calls .................................................................................. 17
Placing Calls ....................................................................................... 18
Microphone Control............................................................................. 21
Speakerphone Calls............................................................................ 21
Group Listen ....................................................................................... 21
Holding Calls....................................................................................... 22
Transferring Calls................................................................................ 22
Conference ......................................................................................... 23
Call Park – System ............................................................................. 23
Station Busy/No Answer Options........................................................ 24
CO/PBX Dialing Options ..................................................................... 27
i
TABLE OF CONTENTS
5. DIRECTORY OPERATION
Add New Data ..................................................................................... 48
Find Registered Data .......................................................................... 49
Make a Call From Directory ................................................................ 50
Delete All Directory Data..................................................................... 50
Delete Specific Directory Data ............................................................ 51
ii
1.
1. INTRODUCTION
General
This guide explains how to operate DT Series (DT820)
under the following headings.
CHAPTER 1 INTRODUCTION
Explains the configuration of this guide and
contains the following information.
• Face layout of DT Series
• Keys and Parts of DT Series
• Icon Display
• Menu List
1
1.
Face Layout
2
1.
(3) Exit
(6)
The user can exit from a screen mode by pressing
(7) this key.
(8)
(9) (4) Softkeys
(10) Any feature shown at the bottom of the LCD is
available. The appropriate feature key is displayed
(11) on the screen according to the call handling
process.
(12)
3
1.
(7) Recall
Press key to finish an outside call and hear the dial
tone. With Centrex trunks press the recall key to
hook flash the line.
(8) Feature
Used to activate any features as terminal setup
functions.
(9) Answer
When LED on this key is flashing, press key to
Two lines of menu items can be displayed at a
answer a waiting call.
time. Use "Up" or "Down" key to scroll to the item.
(10) Mic
Menu of ITY-6D-1
Press the key to Mute/Un-Mute the speaker and/or
handset.
(11) Menu
From this key, the user can access to the functions
not normally used (such as terminal settings,
downloads and access to XML applications) (13) Enter
easily. Note: DT820 Series does not support the Shortcut
Menu.
(12) Cursor
By using this Key, DT Series user can access
(14) Redial/CID Scroll
various features with simple operation.
(Last Number Call, Speed Calling-Station/Group)
Press key once to activate redial feature. Press
redial and scroll through numbers that have been
dialed.
When the desired number is displayed, press the #
key to activate dialing.
Press key twice to activate the CID scroll feature.
Press key twice and scroll through numbers that
have been received.
When the desired number is displayed go off hook
to activate dialing.
4
1.
ITY-8LDX-1
(15) Speaker (DESI-Less 8-Button with LCD)
Controls the built-in speaker which can be used for
Hands Free dialing/monitoring.
(1)
LED on key lights when key is active.
(2)
DT820 supports half/full duplex handsfree.
(3)
(16) Transfer (4)
Allows the station user to transfer established calls
to another station, without attendant assistance. (5)
(9)
(10)
(11)
(12)
(13)
(14)
(15)
5
1.
• I-HOLD
Blink
Note
• Others Hold
• Recall
Blink
Note
32 (8 keys x 4 pages) additional programmable • Incoming Ringing
keys are provided. They can be programmed as
Flexible Line/Programmable feature key by • During Conversation (Individual
Telephony Server Administrator. For the SV9100, Use)
the programmable keys can be set by WebPro/ • Call Transfer
PCPro/Handset Pro and the user can also set • Conference
them. • During Conversation (Other
Party Use)
Note: Maximum 11 characters (including icon) • Active Feature (Under a setting
of feature key like a “Call
Maximum 13 characters (excluding icon) Forwarding”)
(a) Icon
• Others
Status of the Line key such as Call Ringing, Call
Hold or Busy, and setting on the Feature key are Steady Lit
• Key is busy (example, if
shown as Icons.
programmed as a virtual
extension and the virtual
extension is busy).
6
1.
(5) Exit
The user can exit from a screen mode by pressing
this key.
7
1.
(13) Menu
From this key, the user can access to the functions (15) Enter
not normally used (such as terminal settings, Note: DT820 Series does not support the Shortcut
downloads and access to XML applications) Menu.
easily.
For the ITY-8LDX-1, three lines of menu items can (17) Speaker
be displayed at a time. Controls the built-in speaker which can be used for
The following figure shows the menu screen for Hands Free dialing/monitoring.
the ITY-8LDX-1. Use "Up" or "Down" key to scroll LED on key lights when key is active.
to the item. DT820 supports half/full duplex handsfree.
(19) Hold
Press this key to place an internal or external call
on hold.
8
1.
9
1.
10
2. TERMINAL SETUP
This chapter describes operating procedures for To Adjust Ringer Tone
terminal settings by the UP/DOWN key and Feature
Press the Up/Down key during ringing.
keys.
HANDSET
SPEAKER
11
Terminal Setup With the Feature To listen to the Incoming ring choices:
Key 1. Press Speaker and Dial 711.
Microphone On/Off
2. Dial 1 to listen to Intercom ring; Dial 2 to listen to
LED on Mic key shows the status of the built-in Trunk ring.
microphone.
To Select Ringer Tone Dial the code for the ring pattern you want to hear
(1-8).
DT Series has 8 kinds of ringer tones that you can
select.
To Change your Extension Incoming Ring Tone TONE No. Tone Range
1 High
1. Press Speaker and dial 720.
2 Mid Range
2. Dial 1 to set Intercom ring; Dial 2 to set Trunk ring. 3 Low
4 Ring Tone 1
5 Ring Tone 2
12
-OR-
For Trunk Ring:
Dial code for the ring pattern you want to hear
(Ring1-3, Melody 4-8). If you select Ring 1-3, a second
screen prompts for the tone pattern (1-8).
13
This page is for your notes.
14
3. BASIC OPERATION
Login (DT820 Series Only) Logout (DT820 Series Only)
When login mode is activated, the following procedure
is required. 1. Press the preassigned Logout Feature Key on the
terminal.
1. Enter login code and press the Set softkey.
Note: This location is an example.
Note: Logout button is assigned by data setting at
Login ID : 2000 the ECP (Enterprise Communication
Password : Platform).
Cancel BK Set OK
28 APR MON 8:45AM
2. Enter the password and press OK softkey.
101 STA 101
List Dir VMsg
Login ID : 2000
2. “LOGOUT?” is displayed on the LCD of the
Password : ***** terminal.
Cancel BK Set OK
15
This page is for your notes.
16
4. FEATURE OPERATION
Answering Calls
Answering Outside Calls Using the Answer Key
Ringing Calls
1. Receive outside call.
1. Lift the handset.
2. Press the Answer key.
2. Start conversation.
3. Talk with the incoming calling party.
Note: When assigning the Delayed Ringing feature,
incoming calls will first ring at a primary 4. When additional outside calls are received, press
station. If the call is unanswered after a the Answer key to place the current call on hold and
preprogrammed time interval, calls will also connect the multiline terminal user to the next call.
ring at the assigned secondary station.
17
Voice Announce Calls Note 3: The second call may be placed on Hold.
Note 4: Press the flashing Line key or Conf key to
1. Adjust the Speaker volume as needed.
return to the first call.
Note 1: On SV9100 if MIC key is not lit the
user cannot answer voice announce Placing Calls
calls without lifting the handset. Internal Calls
2. Respond hands free.
1. Lift the handset.
Note 2: The handset may be used any time
during the conversation. 2. Dial a station number or 0 (for attendant).
Camp-on (Call Waiting) 3. Voice announce after the tone burst, or wait for the
ringing call to be answered.
1. Receive the camp-on tone while on another call:
Outside Calls
2. When a Camp On is set from another station,
complete the present call and a Call Back will ring 1. Lift the handset.
the station that set the Camp On.
2. Dial the trunk access code (i.e. 9).
3. When the Camp On station answers and rings the
phone, lift the handset or press the Speaker key. -OR-
Off Hook Signaling Press an idle Programmable Outside Line key.
With a call in progress: 3. Dial the telephone number.
1. Receive Off-Hook signaling.
4. Converse.
2. Press the Answer key, then converse with the
second party.
Line 001 00:15
2142622000
2-11 MON 10:56AM Conf Rpt Save Trf
TALKING TO STA 12345
Conf Rpt Save Trf
18
Trunk Queuing
Speed Dial – System/Group/Station
After pressing a busy Line key and receiving the trunk
busy indication: To dial a Station Speed Dial number:
LIST MENU
Redial CID
19
To dial a System Speed Dialing number:
To dial a Group Speed Dialing number:
1. Press the Speaker key.
1. Press the Speaker key.
2. Dial #2 (default Service Code).
2. Dial #4 (default Service Code).
-OR-
-OR-
3. Press the Redial key.
Press the Redial key.
-OR-
-OR-
Press the System Speed Dialing key (Service
Code 751:27). Press the Group Speed Dialing key (Service Code
751:28).
Note: To preselect, press a Line key in step 1 (instead
of pressing Speaker). Note: To preselect, press a Line key in step 1 (instead
of pressing Speaker).
4. Dial the Station Speed Dial buffer number (Default:
000~999). 3. Dial the Group Speed Dial buffer number (none at
default).
The stored number dials out.
Note 1: Initially, there are no Group Speed Dial
2-13 WED 5:28PM buffers assigned.
92142622000 NEC Note 2: Unless you preselect, Trunk Group Routing
Conf Rpt Save Trf selects the trunk for the call. The system may
optionally select a specific Trunk Group for
Note 1: Initially (at default), there are 1000 System the call.
Speed Dial buffers.
Note 3: If you have a DSS Console, you may be able to
Note 2: Unless you preselect, Trunk Group Routing press a DSS Console key to chain to a stored
selects the trunk for the call. The system may number.
optionally select a specific Trunk Group for
the call.
Note 3: If you have a DSS Console, you may be able to
press a DSS Console key to chain to a stored
number.
20
Microphone Control Note 2: You can talk to the caller through the handset.
Your coworkers hear your caller’s voice over
1. Press the MIC key. your telephone’s speaker.
Note 3: When you press the Speaker key once, you
2. A lit MIC LED indicates that the MIC is on. turn your Speakerphone on. The second press
turns on Group Listen. Pressing the Speaker
Speakerphone Calls key a third time cancels the Group Listen
feature.
1. Press the Speaker key and the Speaker LED lights.
2-13 WED 5:40PM
2. Ensure that the MIC LED is lit. GROUP LISTEN
Conf Rpt Save Trf
3. Place an internal or outside call.
4. Converse.
Group Listen
To initiate Group Listen:
21
Holding Calls 3. Announce the call (optional).
Note 1: To retrieve a held call, press the flashing Line 4. Replace the handset.
key or ICM key (Internal calls).
Note 2: Calls on System Hold can be retrieved from Note 1: If the called station is busy, replace the
any multiline terminal with the held line handset to initiate a camp-on. Unanswered
appearance. camp-on calls and unscreened transfers will
recall to the transferring station.
Note 3: After a preprogrammed time, the held call will
recall to the originating station. Note 2: To return to the original party, press the
flashing Line key or Conf key.
2-13 WED 5:40PM Note 3: A Programmable Function Key may be
HOLD STA 12345678 assigned for DSS.
VMsg InPg ExPg Note 4: To transfer a call directly to a personal voice
mailbox, dial 8 after dialing the station
Transferring Calls number.
Using Manual Dial –
2-13 WED 5:40PM
With a call in progress: HOLD STA 12345678
1. Press the Transfer key.
VMsg InPg ExPg
22
Conference Call Park – System
To Park a call in a system orbit:
1. Establish an intercom or trunk call.
Note: You can Park intercom or trunk calls.
2. Press Conf or Conference softkey (Service Code
1. Press the Park key (Service Code 752: *04 + orbit).
751:07).
Note: To get the outside call, you can either press a Note: If not picked up, the call will recall you.
Line key or dial a trunk/trunk group access
-OR-
code.
4. When the called party answers, press the Add
1. Press the Transfer key.
softkey or Conf twice.
2. Dial #6 and the Park orbit (01~64).
Note: If you cannot add additional parties to your
conference, you have exceeded the system’s Note: If you hear a busy tone, the orbit is busy. Try
Conference limit. another orbit.
5. Repeat steps 2~4 above to add more parties. 3. Use Paging to announce the call.
23
To pick up a Parked call: Note 1: If the unavailable extension was unanswered
(not busy), the Callback goes through after
1. Lift the handset. your co-worker uses their telephone for the
first time.
2. Press the Park key (Service Code 752: *04 + orbit).
Note 2: If you have Callback Automatic Answer, you
-OR- automatically place a call to the formerly busy
extension when you lift the handset. If you do
1. Press the Speaker key. not have Callback Automatic Answer, you
must press the ringing line appearance to
2. Dial *6 and the Park orbit (01~64). place the call.
To cancel a Callback:
ANS HOLD 1. Press the idle Speaker key and dial 770.
Park No. Dial
-OR-
Station Busy/No Answer Options Press the Camp-On key (Service Code 751:35).
Callback
To place a callback: 2-14 THU 3:15PM
CAMP-ON STA 12345678
1. Call an unavailable (busy or unanswered)
extension.
3. Hang up.
24
Message Waiting Note: If the called extension does not answer, dial 0
To leave a Message Waiting: or press your Message Waiting key to
automatically leave a message.
1. Call a busy or unanswered extension.
To cancel all your Messages Waiting:
2. Dial 0 or press the Message Waiting key (Service Note: This includes messages you have left for other
Code 751:38). extensions and messages other extensions
have left for you.
3. Hang up.
1. Press the Speaker key.
25
Tone Override Department Step Call
To send off hook signals to an extension busy on a call: To make a Step Call:
Note: Your extension may send off hook signals
automatically. 1. Place a call to a busy Department Group member.
1. Dial *. -OR-
Place a call to a Department Group pilot number.
-OR-
2. Dial Department Step Code (2) to call the next
Dial 709.
available Department Group member.
2. Press the Off Hook Signaling key (Service Code
3. Repeat step 2 to call other Department Group
751:33).
members.
Note 1: You hear Ring Busy Tone.
Voice Over
Note 2: The called extension hears Call Alert
To initiate a Voice Over to a busy extension:
Notification.
1. Press the Voice Over key (Service Code 751:48).
To answer Tone Override:
26
To respond to a Voice Over alert tone to your extension:
Note: You can only respond if you have a Voice Over PREVIEW SAVED NUMBER
key. 123456
List Dir VMsg
1. Press the Voice Over key (Service Code 751:48).
Note: The stored number dials out.
Note: The Voice Over key lights steadily (green) and
-OR-
you can talk to the interrupting party.
27
To call a stored Memo Dial number: 1. Place a trunk call.
2. Press the Memo Dial key (Service Code 751:31). Press the Repeat Redial key (Service Code
751:29).
3. Press the Speaker key.
Note: The Repeat Redial key lights while you wait
-OR- for the system to redial.
3. Press the Speaker key to hang up.
Press a configured Line key.
Note 1: The system periodically redials the call.
Note: The stored number dials out.
Note 2: System programming determines the waiting
To check to see the stored Memo Dial number: time and the number of redial attempts.
4. Lift the handset when the called party answers.
1. Do not lift the handset.
Note: When using trunks with answer supervision,
2. Press the Memo Dial key (Service Code 751:31). the Repeat Redial feature automatically
cancels.
Note: The stored number displays.
Line 001 00:27
3. Press Exit to return to the main LCD screen.
REPEAT DIAL
To cancel (erase) a stored Memo Dial number: Conf Rpt Save TRF
Repeat Redial
To use Repeat Redial (if the outside party you call is
unavailable or busy):
28
To Cancel Repeat Redial: 1. Press the Call History key (Service Code 751:08)
or press the LIST Softkey and CID.
1. Press the Feature key.
2-14 THU 3:15PM 3. Press the DEL Softkey to delete the entry and scroll
CANCEL REPEAT DIAL to the next entry.
List Dir VMsg
4. The Call History key will remain on as long as
Caller ID entries remain in memory.
Answer
Receive incoming ringing or a transferred outside call: 5. To place a call back to a number in the temporary
memory list, with the number to be dialed
1. Review the telephone display for the calling party’s displayed, press a Line or the Speaker key.
name or number.
Note: The outgoing call is placed.
2. Answer the call accordingly.
Line 001
Temporary Memory 12345678
An unanswered call will cause the Call History key
Conf Rpt Save Trf
(Service Code 751:08) to flash, indicating a new call
has been placed in the temporary memory. If enabled
in programming, the telephone’s display will show:
“Check List”.
[Missed]
Ken Kobus
Tel:7205
29
Call Pickup To answer a call ringing a telephone in another Pickup
Group when you know the Group Number:
Group Call Pickup
To answer a call ringing another telephone in your 1. Pick up the handset or press the Speaker key.
Pickup Group:
2. Press the Group Call Pickup key (Service Code
1. Pick up the handset or press the Speaker key. 751:26 + group).
-OR-
Dial 769.
30
Directed Call Pickup Paging
To use Directed Call Pickup to intercept a call to a To make an Internal Page announcement:
coworker’s extension:
1. Press the zone’s Internal Paging key [Service
1. Pick up the handset or press the Speaker key. Code 751:21, 01~64 for zones (00 for All Call)], or
22 for internal all call paging]
2. Dial **.
-OR-
3. Dial the number of extension whose call you want
to intercept.
1. Press the Speaker key or lift the handset.
Note: If more than one call is coming in, the system 2. Dial 701 and the Paging Zone number (0~9 or
sets the priority for which call it answers first. 00~64).
2-14 THU 4:32PM Note: Dialing 0 or 00 calls All Call Internal Paging.
ICM DIAL 12345678
3. Dial *1 and the Combined Paging Group code 1~8
or 0 (for Internal/External All Call).
2-14 THU 4:20PM
TALKING TO STA 12345678 Note: The display indicates the Combined Paging as
Conf an External Page.
Note: If the Internal Page Zone is busy or if there are
no extensions in a page group, the page will be
announced as an External Page only.
4. Make an announcement.
31
5. Press the Speaker key to hang up. Note: If the Internal Page Zone is busy or if there are
no extensions in a page group, the page will be
To Page an External Zone: announced as an External Page only.
3. Make the announcement.
1. Press the External Paging key (Service Code
751:19 for External Paging zones or 20 for External
Meet Me Answer
All Call Paging).
To join a Meet Me Internal Page:
2. Make the announcement.
1. Press the Speaker key or pick up the handset.
-OR-
2. Dial 763 (if your extension is in the zone called).
1. Press the Speaker key or pick up the handset.
-OR-
-OR- Dial 764 and the zone number (if your extension is
2. Dial 703 and the External Paging Zone code (1~8 not in the zone called).
or 0 for All Call).
-OR-
Press the Meet Me Conference/Paging Pickup
2-14 THU 4:20PM key (Service Code 751:23) if your extension is in
ZONE the zone called.
Note: The display indicates the Combined Paging as Note: You connect to the other party.
an External Page.
32
Background Music .
SET FORWARD
To turn Background Music on or off:
NOT SET
1. Press the Speaker key.
4. Dial the destination extension or off-premise
2. Dial 725.
number.
3. Press the Speaker key to hang up.
SET FORWARD
2-14 THU 4:20PM 92142622000
B.G.M. ON
5. Press the Speaker key or hang up.
2. Dial the Call Forward – Immediate Service Code 2. Dial the Call Forward – Immediate Service Code
(default: 741). (default: 741).
-OR- -OR-
Press the Call Forwarding Programmable Press the Call Forwarding Programmable
Function Key (Service Code 751:10). Function Key (Service Code 751:10).
3. Dial 0.
SET FORWARD
1:SET 0:CANCEL 4. Press the Speaker key or hang up.
3. Dial 1 (Set)
33
Note: Your Call Forwarding Programmable To cancel Call Forward – Busy/No Answer at a
Function Key goes off. forwarding station:
Press the Call Forwarding Programmable 4. Press the Speaker key or hang up.
Function Key (Service Code 751:13).
To set Call Forward – Both Ring at a forwarding station:
SET BUSY/NO ANSWER 1. Pick up the handset or press the Speaker key.
1:SET 0:CANCEL
2. Dial the Call Forward – Both Ring Service Code
(default: 745).
3. Dial 1 (Set).
-OR-
4. Dial the destination extension or off-premise Press the Call Forwarding Programmable
number. Function Key (Service Code 751:14).
3. Dial 1 (Set).
SET BUSY/NO ANSWER
12345678 4. Dial the destination extension number.
34
3. Use VOL UP or VOL DOWN keys to scroll through
5. Press the Speaker key, or hang up. the messages.
To cancel Call Forward – Both Ring at a forwarding 4. For messages 1~8 and 10, enter digits to append
station: the message, if needed.
1. Pick up the handset or press the Speaker key.
Note: You can append messages 1~8 and 10 with
2. Dial the Call Forward – Both Ring Service Code digits (e.g. the time when you get back). You
(default: 745). enter the time in 24-hour format.
No. Message Change “#” to:
-OR-
Time (when meeting is
1 IN MEETING UNTIL ##:##
Press the Call Forwarding Programmable done)
Function Key (Service Code 751:14). Room name or
2 MEETING ROOM - #######
extension
3. Dial 0 (Cancel).
3 COME BACK ##:## Time (when returning)
4. Press the Speaker key or hang up. 4 PLEASE CALL ########### 11 digits (Tel. No.)
Selectable Display Messaging 6 OUT FOR LUNCH BACK ##:## Time (when returning)
10 digits (where
1. Press the Speaker key. 8 BUSINESS TRIP ##########
reached)
9 GONE FOR THE DAY
2. Press the Text Message key (Service Code 751:18
+ 01~20). 10 ON VACATION UNTIL ##:## Date (when returning)
35
Note: To allow calls to ring through and have the 6. Press the Speaker key twice.
message displayed on the calling extension’s
display, cancel DND by pressing the DND key Code Restriction, Dial Block
+ 0 (DND key (Service Code 751: Code 03).
To set Dial Block:
To cancel a message:
1. Press the Speaker key.
1. Press the Speaker key.
2. Dial 600 (default).
2. Press the Text Message key
(Service Code 751:18+). 3. Dial the 4-digit Dial Block Code (user defined).
1. Pick up the handset or press the Speaker key. 3. Dial the 4-Digit Block Code.
4. Dial the extension to be swapped with or relocated Note: At default, Dial Block restriction Class per
to. Extension is denied.
5. When successfully completed, a confirmation tone
will be heard and the display will show “completed”.
36
Account Code Entry To enter an Account Code before dialing the outside
number:
To enter an Account Code any time while on a trunk
call: If your system has Forced Account Codes, you must
use this procedure. If it has Verified Account Codes,
The outside caller cannot hear the Account Code digits you can use this procedure instead of letting the system
you enter. You can use this procedure if your system prompt you for your Account Code. You may also use
has Optional Account Codes enabled. You may also be this procedure if your system has Optional Account
able to use this procedure for incoming calls. Codes. If your system has Verified Account Codes
enabled, be sure to choose a code programmed into
1. Dial *. your Verified Account Code list.
-OR-
Line 001 Press your Account Code key (Service Code
ENTER ACCOUNT CODE 751:Code 50).
Conf Rpt Save Trf
3. Dial your Account Code (1~16 digits, using 0~9 and
#).
Note: If Account Codes are hidden, each digit you
dial shows as a “*” character on the
Note: If you make an incorrect entry, your system
telephone’s display.
may automatically alert the operator. If
3. Dial *.
Account Codes are hidden, each digit you dial
-OR- will show as a “*” character on the
telephone’s display.
Press your Account Code key
(Service Code 751:Code 50). STEP 4: Dial *.
-OR-
5. Dial the number you want to call.
37
Note: If you hear “stutter” dial tone after dial the Agent Log Out Display
number, ARS is requesting that you enter an ACD LOGOUT?
Automatic Route Selection Authorization (1:Yes; 0:No)
Code.
AIC Agent Log In
Automatic Call Distribution (ACD) To log in:
Agent Log In
1. Press the ACD LOG IN/LOG OUT key (Service
To log in: Code 752: *10).
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10). -OR-
Press the Speaker key and dial the AIC Log In
-OR- service code – not assigned at default.
Press the Speaker key and dial the Log In Service
2. Dial the log in code (up to 20 digits).
Code (Default *5).
2. Dial the log in code (up to 20 digits). Note: This step is not required if the ID code is
disabled.
Note: This step is not required if the ID code is 3. Dial the Agent Identity Code (AIC – up to four
disabled. digits).
Display after Agent login Note: The ACD LOG IN/LOG OUT key lights.
GROUP No: 01
12345678 STA 12345678
38
Display before Agent login 1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10) + 1 to accept.
2-15 FRI 11:02PM
12345678 STA 12345678 2. Press the Speaker key and dial the AIC Log In
List Dir VMsg service code – not assigned at default.
Display after Agent login Note: The ACD LOG IN/LOG OUT key goes out.
2-15 FRI 11:02PM
Rest Mode
12345678 LOGIN
To set the manual Rest Mode:
List Dir VMsg
1. From an idle state, press the ACD Rest Mode key
(Service Code 752: *13).
Multiple AIC Agent Log In
To log in: Note: The ACD Rest Mode key lights. If the Rest
Mode key is pressed while the agent is on an
1. Press the ACD LOG IN/LOG OUT key (Service
active call, the key will flash until the agent
Code 752: *10).
hangs up.
-OR- Note: This operation is not available for the System
Supervisor.
Press the Speaker key and dial the AIC Log In
service code -not assigned at default.
Group No: 01
2. Dial 0 to cancel the log out option. 12345678 OFF DUTY
List Dir VMsg
3. Dial the Agent Identity Code (AIC) (up to four
digits).
To cancel the manual Rest Mode:
Note: The ACD LOG IN/LOG OUT key lights.
1. Press the ACD Rest Mode key
4. Repeat steps 3 and 4, if more log ins are required. (Service Code 752: *13).
To log out (for single or multiple agent AIC log In): Note: The ACD Rest Mode key light goes off.
Note: All AIC log in become logged out.
39
Queue Status Display When ACD agents are logged out and a call is placed
into the ACD queue, the telephones of the logged out
When Logged Into ACD Group:
agents will display the Queue Status and hear the alarm
1. From an idle state, press the Queue Status according to the settings defined in system
Display key (Service Code 752: *19). programming.
Pressing the Queue Status Display key will return the
telephone to idle until the timer expires again.
2. Converse.
Note: The display indicates the number of calls in
queue, the trunk name, and the length of time 3. Press the Headset key to hang up.
the call has been waiting.
Using the Headset with Automatic Answer for
Note: When the Queue Status Display key is pressed, ACD Agents:
the queue status of the extension’s group is
displayed. When the extension is not in an 1. With the multiline terminal in an idle state, press the
ACD group, the Queue Status of group 1 is Feature key.
displayed instead.
Note: When an agent logs in using an AIC code, the 2. Press the HEADSET key (Service Code 751: 05).
Queue Status of the default ACD group is
Note: The Headset key blinks when Automatic Headset is
displayed.
activated.
2. Press Volume Up and Volume Down to scroll Note: To cancel Automatic Headset, repeat these steps.
through the Queue Status Displays of all the ACD
Groups. Station Speed Dial – Dial Access
3. Press the CLEAR key to return the telephone to an To store a Station Speed Dialing number (display
idle state. telephones only):
40
3. Dial the Station Speed Dial buffer number to be
programmed (0~9).
Use this
Key for Entering Names
keypad
When you want to....
1 = Station Speed Dial buffer 1 digit....
2 = Station Speed Dial buffer 2 1 Enter characters:
0 = Station Speed Dial buffer 10
1@[¥]^_`{|}ƨÁÀÂÃÇÉÊìó
4. Dial the Access Code (e.g., 9) – if required. 2 Enter characters: A-C, a-c 2
3 Enter characters: D-F, d-f, 3
5. Dial telephone number you want to store (up to 24
digits). 4 Enter characters: G-I, g-I, 4
5 Enter characters: J-L, j-l, 5
Note: Valid entries are 0~9, # and *. To enter a pause,
press MIC. To store a Flash, press Recall. 6 Enter characters: M-O, m-o, 6
6. Press Hold. 7 Enter characters: P-S, p-s, 7
8 Enter characters: T-V, t-v,8
7. Enter the name associated with the Speed Dialing
number (display telephones only): 9 Enter characters: W-Z, w-z,9
0 Enter characters:
0!“#$%&’()ôÕúäöüáåè
* Enter characters:
+,-./:;<=>?BEóS ¢£
# # = Accepts an entry (only required if
two letters on the same key are
needed – ex: TOM). Pressing # again
= Space.
Conf Clears all the entries from the point of
the flashing cursor and to the right
(used when entering the Name).
Exit Clears all the entries from the point of
the flashing cursor and to the right
(used when entering the Number, this
clears both the number and name).
41
8. Press Hold.
4. Dial the code for the desired feature plus additional 08 Incoming Call Log
data if required. Day/Night Mode
09 Mode Number (1-8)
Switch
5. Press Speaker to hang up. Call Forward –
10
Immediate
Note 1: Service Code 00 will erase the function from 11 Call Forward- Busy
the key. Call Forward – No
12
Note 2: In some cases, the Hold key needs to be Answer
pressed before pressing the Speaker key. Call Forward –
13
Busy/No Answer
Call Forward – Both
14
ring
15 Follow Me
16 --Not Used--
17 --Not Used--
Text Message
18 Message Numbers (01-20)
Setup
42
Function Function
Function Additional Data Function Additional Data
Number Number
External Group External Paging Number DND / FWD
19 37
Paging (1-8) Override Call
External All Call 38 Message Waiting
20
Paging 39 Room Monitoring
Internal Group Internal Paging Number Handset
21 40
Paging (01-64) Transmission Cutoff
Internal All Call Secretary Call
22 41 Extension Number
Paging (Buzzer)
Meet-Me Answer to Secretary Call
23 42 Extension Number
Internal Paging (Manager)
24 Call Pickup 43 Series Call
Call Pickup for 44 Common Hold
25
Another Group
45 Exclusive
Call Pickup for
26 Specified Call Pickup Group Number Department Group
46
Group Log Out
Speed Dial – Speed Dial Number 47 Reverse Voice over Extension Number
27
Common / Private (Common / Private) 48 Voice Over Extension Number
28 Speed Dial –Group Speed Dial number (Group) Extension Number or Voice
49 Call Redirect
29 Repeat Redial Mail Number
Saved Number 50 Account Code
30
Redial General Purpose
51 Relay No (0, 1-8)
31 Memo Dial Relay
Meet – Me Incoming Call
32 52 Queuing Message
Conference
Setup
Override (Off-Hook
33 Queuing Message
Signaling) 53
Starting
34 Barge – In
External Call
35 Camp On 54 Forward by Door
36 Step Call Phone
43
Function Function
Function Additional Data Function Additional Data
Number Number
Change Extension Keypad RETRIEVE
55 74
Name Key
General Purpose Keypad Conference
56 75
LED Operation Key
General Purpose 76 Application Key
57
LED Indication Extension Number or Pilot
77 Voice Mail (In-Skin)
Automatic Transfer Number
Extension Group Number
58 to Department In-Skin
(1-8 or 01-64)
Group Call 78 Conversation
Delayed Transfer to Recording
Extension Group Number
59 Department Group In-Skin Automated Extension Number or Pilot
(1-8 or 01-64) 79
Call Attendant Number
DND transfer to 1=Set
Extension Group Number
60 Department Group 80 Tandem Ringing 0=Cancel Extension
(1-8 or 01-64)
Call Number to Tandem Ring
61 --Not Used-- Automatic Transfer
81 Trunk Line No. (001-200)
62 Flash Key to Transfer Key
Outgoing Call 82 --Not Used--
63 Without Caller ID 0=Pause
(ISDN) Conversation 1=Re-recording
64 --Not Used-- 83 Recording Function 2=Address
65 --Not Used-- (VMSU) 3=Erase
4=Urgent Page
66 --Not Used--
84 Drop Key
67 --Not Used--
85 Directory Dialing
68 --Not Used--
86 Private Call Refuse
69 --Not Used--
87 Caller ID Refuse
70 --Not Used--
88 DID Mode Switching
71 --Not Used--
89 Do-Not-Call Setup
72 Keypad Facility Key
Do-Not-Call
73 Keypad Hold Key 90
Registration
44
Function
Function Additional Data
Number
91 Live Monitoring Key
94 Call Attendant
97 Doorphone Access
45
This page is for your notes.
46
5. DIRECTORY OPERATION
This chapter explains about the Directory function of
DT Series telephones. By using the Directory function,
you can make a call with a simple operation.
47
Add New Data 6. Enter the telephone number as indicated in the
display and press the Hold key.
1. Press soft key, then Prog->TELBK. The menu
screen is displayed in LCD.
[Directory]
7. Enter a desired Memory ID.
[Directory]
8. After entering the Memory ID, the display goes
back to the main directory screen. Press exit to go
back to the main screen.
48
Find Registered Data
Search Method Description
1. Press soft key, then Prog->TELBK.
Search data from the name list
1. Name
registered in the directory.
Display the lists registered to each
2. Group
group (01~20 groups).
Search data from the telephone
3. Tel Number number list registered in the
2. Select MENU to search. directory.
Search data from the memory
4. Memory ID
number registered in the directory.
49
Make a Call From Directory Delete All Directory Data
5. Display the detailed data for a target party (see
Find Registered Data). 1. Display the main directory screen.
[Detail] [Detail]
The following display is an example of dial by name. 2. To delete all the registered data, press the Enter
[Detail] Key or 4: Softkey to delete all the data.
Name:Abe Shintaro
Below is a sample display of a deleted number.
[Detail]
6. Lift the Handset, press Speaker or press the Dial Name:Abe Shintaro
softkey while displaying the detailed data for target
party on LCD.
Note: If multiple telephone numbers are assigned 3. After 4-digit password is entered (Default = 0000),
into a target party, a call is made to the first the display asks if you want to delete all the
telephone number. Directory data. To delete, press Yes.
[Detail]
Name:Abe Shintaro
50
Delete Specific Directory Data 5. After the appropriate Directory data is deleted, the
following display appears:
1. Display the detailed data for a target party (see [Directory]
Find Registered Data).
[Directory]
Select a search method to be deleted. Select one by
using the Cursor key or Softkey.
The example below displays a specific group deleted.
Select Group 01.
[Directory]
3. Select 1: NEC.
[Directory]
51
This page is for your notes.
52
6. CALL HISTORY OPERATION
This chapter explains the Call History function of DT
Series telephones. By using the Call History function,
you can make a call with a simple operation.
53
View Call History Make a Call From Call History
1. Press soft key, then List. 1. Display the Call History data of the target telephone
number referring to Make a Call from Call History.
The following is an example when the history of
Caller ID is displayed.
[Missed]
Ken Kobus
In this example, 1. CID is selected. Tel:7205
2. The detailed information of the last call is displayed. 2. Lift the handset or press the Speaker key while
displaying the call history information for the target
telephone number on the LCD.
54
Store Call History Data to Speed Delete Call History Data
Dial
1. Press soft key, then List. The menu screen is
1. Display the Call History data of the target telephone displayed in the LCD.
number (see Make a Call From Call History). The
following is an example when the history of a call is
displayed.
55
This page is for your notes.
56
®
SV9100
DT820 User Guide