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    KLOUE JANE LOYLOY
    Valencia Polymedic General Hospital is a level II general hospital located in Valencia City, Bukidnon, Philippines that provides services in medicine, pediatrics, obstetrics/gynecology, surgery and subspecialties. It faces challenges like miscommunication between clients/employees and difficulties reading handwritten medical terms. Trainees learn skills like dealing with different client attitudes, ensuring accuracy of documents, and being resourceful and taking initiative to immediately address situations.

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    Summary For Video

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    KLOUE JANE LOYLOY
    39 views2 pages
    Valencia Polymedic General Hospital is a level II general hospital located in Valencia City, Bukidnon, Philippines that provides services in medicine, pediatrics, obstetrics/gynecology, surgery and subspecialties. It faces challenges like miscommunication between clients/employees and difficulties reading handwritten medical terms. Trainees learn skills like dealing with different client attitudes, ensuring accuracy of documents, and being resourceful and taking initiative to immediately address situations.

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    Valencia Polymedic General Hospital is a level II general hospital located in Valencia City, Bukidnon, Philippines that provides services in medicine, pediatrics, obstetrics/gynecology, surgery and subspecialties. It faces challenges like miscommunication between clients/employees and difficulties reading handwritten medical terms. Trainees learn skills like dealing with different client attitudes, ensuring accuracy of documents, and being resourceful and taking initiative to immediately address situations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    39 views2 pages

    Summary For Video

    Uploaded by

    KLOUE JANE LOYLOY
    Valencia Polymedic General Hospital is a level II general hospital located in Valencia City, Bukidnon, Philippines that provides services in medicine, pediatrics, obstetrics/gynecology, surgery and subspecialties. It faces challenges like miscommunication between clients/employees and difficulties reading handwritten medical terms. Trainees learn skills like dealing with different client attitudes, ensuring accuracy of documents, and being resourceful and taking initiative to immediately address situations.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 2

    NATURE OF BUSINESS

    Valencia Polymedic General Hospital is a Level II general hospital. It is equipped with resources
    and service capabilities to accommodate board-certified and eligible medical specialties,
    licensed physicians, and ancillary services, in the fields of Medicine, Pediatrics, Obstetrics and
    Gynecology, Surgery, and their respective subspecialties.

    DESCRIPTION OF INTERNSHIP LOCATION


    Valencia Polymedic General Hospital Inc. is located in Valencia City, Bukidnon, Philippines. It is located
    along Sayre Highway, Valencia City, Bukidnon, the exact location of Monsanto Hospital before. The
    landmarks located near the hospital are the ACLC College of Bukidnon, 160 meters southeast of the
    Panlibatuhan Bridge, and’270 meters north of Citra Mina. It is also located in between the Mac Amiel’s
    Pharmacy and Blue Energy Fuels.

    HIGHLIGHT

    SWOT
    Strengths

     Organizational Skills
     Listens actively to what the customers is saying.
     Critical Thinking
     Competent and reliable
     Willingness to learn

    Weakness

     Dread of making mistakes


     Low self-esteem
     Miscommunication with clients
     unfamiliar medical terms and unreadable handwriting

    Opportunities

     Eager to learn all of the tasks


     hands-on experience and exposure to medical terms
     Professional and Personal development

    Threats

     Mixed Documents
     Undesirable attitude of employee and clients.
     Misreading and misinterpret medical terms.
     Fear of failing a task given.
     Misplaced of important documents.

    PROBLEM ENCOUNTERED
    1. challenging for her to read the nurses' handwritten diagnoses
    2. One of the problems that we encountered inside the Office of Medical Records is the delay of
    requirements. We cannot start checking the Philhealth Benefit requirements, CSF, and Final Bill
    because we are still waiting for them to be delivered to the office.
    3. One of the problems that the authors encountered in the billing office is the undesirable attitude
    of clients. Some of the clients want to be entertained first even if the billing staff is still
    entertaining the previous clients
    4. The primary challenge faced within the billing department revolves around the
    miscommunication between clients and employees, particularly regarding the processing of
    financial assistance.
    5. The author encountered a problem during the compilation of PCSO documents that need to be
    sent to Malaybalay City. She forgot to update the date of every documents, and it is important to
    set the date because that will be the guide when they send their medical assistance, but later on
    it was resolved.
    6. The author faced a significant problem of losing a certain clinical chart.

    LESSON LEARNED
    1. the author became more familiar with the diagnoses, which enabled her to work independently
    when encoding the ICD-Code and rechecking the patient data chart
    2. The trainee learned to be resourceful in a variety of situations that require her immediate
    attention and responses. The trainees learned to be more initiative in all the situation they may
    faced.
    3. Dealing with clients with different attitudes is important. You must have patience because they
    might be angry when their needs are not being met directly
    4. The authors have learned that they need to expand their explanation in order to understand to
    the clients/ watchers on what are the rules in times of assistance, most especially in the situation
    of the financial assistance of the city, since their status as of now is for refund, some may
    understand the situation, but some may not since there are some watchers are lack of education
    to understand what word refund means
    5. The training helped the author to do great things accordingly to lessen the mistakes that she
    might commit. Open her mind to the responsibility and not take everything personally.
    6. The author learned to be mindful in double checking the documents and ensuring that
    everything is complete and in order before filing them.

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