Oral Comms - Reviewer For Oral Test 1
Oral Comms - Reviewer For Oral Test 1
Oral Comms - Reviewer For Oral Test 1
TEST 1
facial expressions. It is a
TYPES OF COMMUNICATION
ELEMENTS DESCRIPTIONS
SOCIO-PSYCHOLOGICAL
BARRIER
Psychological barriers can be described as the
cause of distorted communication because of
human psychology problems.
Includes:
1. Attitude and opinions
2. Emotions
3. Filtering and distortion of message
4. Status difference
5. Inattention
6. Closemindedness
7. Fields of experience
8. Group identification
9. Self-image
10. Premature evaluation
11. Distrust
12. Poor retention
HOW TO OVERCOME
SOCIO-PSYCHOLOGICAL BARRIERS?
Denotation: The literal meaning of a word ❖Calling Attention & Motivation
Connotations: The emotions and ❖Assistance & Sympathy
associations connected to a word
➔ Favourable Connotation: 'honest',
'noble', 'sincere’
➔ Unfavourable Connotation: 'cowardly',
'slow', 'incompetent‘
CROSS-CULTURAL 9. Too many levels in organization
structure
BARRIER
10. Insufficient communication training
Cross-cultural barriers are concepts, ideas,
cultures, or behaviors that are unfamiliar from
HOW TO OVERCOME ORGANIZATIONAL
one culture to another. This can cause a
misunderstanding and a rise in tension. BARRIERS?
❖Simple Organizational Structure
DIFFERENT TYPES: ❖Avoiding Information Overload
1. Language ❖Flexibility in Meeting Targets
2. Values
3. Social Relations
4. Concept of Time
IN GENERAL, THESE ARE WAYS TO
5. Concept of Space
6. Gestures
OVERCOME COMMUNICATION
BARRIERS:
HOW TO OVERCOME CROSS-CULTURAL
For INDIVIDUAL SKILLS, includes:
BARRIERS?
❖Understanding of Traditions & Customs
1. Active listening
❖Information of all Sides of Culture 2. Select the appropriate channel for the
message
3. Make a special effort to understand each
ORGANIZATIONAL other's perspective
4. Managers should practice MBWA
BARRIER
(management by walking around), in
Organizational barriers to communication stem other words, intermittently leaving your
from a lack of understanding of your business office to interface directly with teams of
structure and individual roles within it. employees. This allows you to hear
Organizational barriers can affect businesses of firsthand how you can improve your
all sizes, and they often occur because entire business' workflow.
employees are unaware of, or do not fully
understand, an existing structure. For ORGANIZATIONAL ACTIONS, includes: