TALBLE OF CONTENTS

CHAPTER 1: FOUNDATION ................................................................................................ 2

UNIT 1. TENSES, PASSIVE VOICE ........................................................................................ 2

UNIT 2. ADJECTIVES – ADVERBS- NOUNS- PRONOUNS .................................................... 12

UNIT 3. RELATIVE CLAUSE, CONJUNCTION, PREPOSITION ................................................ 32

CHAPTER 2: EXERCISES.................................................................................................... 46

UNIT 4. PART 5 - GRAMMAR QUESTIONS ........................................................................ 46

UNIT 5. PART 5 - VOCABULARY QUESTIONS .................................................................... 62

UNIT 6. PART 5 - MIXED QUESTIONS .............................................................................. 71

MINI TEST PART 5 ........................................................................................................... 81

UNIT 7: PART 6 - ADVERTISEMENT, EMAIL, LETTER & MEMO ........................................... 87

UNIT 8: PART 6 - NOTICE, ANNOUNCEMENT, WEBSITE & ARTICLE ................................. 100

MINI TEST PART 6 ......................................................................................................... 112

UNIT 9. PART 7 – LETTERS, EMAILS ................................................................................ 115

UNIT 10. PART 7 – MESSAGE CHAIN .............................................................................. 136

UNIT 11. PART 7 - ARTICLES, ADVERTISEMENT, NOTICES ............................................... 152

MINI TEST PART 7 ......................................................................................................... 169

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 CHAPTER 1: FOUNDATION

UNIT 1. TENSES, PASSIVE VOICE

I. TIPS ON TENSES
1. Present simple
- This tense is used to talk about schedules, timetables and itineraries.
Ex: The train arrives at 3 p.m tomorrow.
- S + will V + until/till/as soon as/ after / before /when + S + V(present simple)
Ex: Call me as soon as you arrive tomorrow.
2. Present continuous
- This tense is used to talk about fixed future plans
Ex: My boss is travelling to Australia next month to open a new business
3. Present perfect
- For/during/over the past/last X years + Present perfect
Ex: The semiconductor industry has progressed at a tremendous rate over the last decade.
4. Present perfect continuous
- All day long, all the morning, all the afternoon, all year long…
Ex: We have been trimming the bushes all day. I’m sorry that the front gardens are so
messy.
5. Past simple
- This tense is used in conditional sentences type 2
Ex: If I were you, I would not do that.
- S + used to V + when + S + V(past simple)
Ex: I used to go to school by bike when I was in high school.
6. Past perfect
- Past perfect + by the time + past simple
Ex: He had worked for the company for 25 years by the time he retired.
- Used in conditional sentences type 3
Ex: If I had gone to bed early last night, I would not have been late for school .
7. Future simple
- S + think/predict/be sure/expect that + S + V(future simple)
Ex: Experts predict that the interest rates will be left unchanged.
8. Future perfect tense
- Future perfect tense + by/by the time/before + Present simple
Ex: She will have served on the Board of West Coast College for 20 years by the time she
retires.
9. Exceptions
• S + request [suggest/ propose/ demand/ recommend/ insist/ urge/ require/ ask/
request] + that + S+ bare-infinitive.
Ex: Mr. Jackson requested that his order be received before tomorrow morning.
• It is important [vital/ imperative/ mandatory/ necessary/ difficult/ compulsory/
essential/ crucial] + that + S+ (should) + bare infinitive
Ex: It is important that you be thorough about your background and qualifications when
filling out your job application.
Check – up: Put the verbs in the correct forms
1. Company employees at the construction site on Bowron Street always
(wear)… .................... safety helmets at a protective measure.
2. Last Friday, Mr. Kim (meet).........................the marketing manager.
3. Two years ago, some of the athletes (leave)……………………..school to pursue a
professional career or the Olympics.
4. Industry insiders expect that Bradley & Hoper InC (move)……………………..overseas in
search of cheaper labor costs next year.
5. Since it was founded in 1897 by Mr.Colin Cambie, Cambie Bakery
(produce)… .....................a delicious line of chocolates and candy.
6. Companies throughout the region (be)……………………..unable to find affordable office
supplies before Office Block started to sell cheap, high-quality goods.
7. With expertise in all corporate areas, ThinkSpace Consulting
(stimulate)… .................... growth in businesses throughout the region for the last ten years.
8. By the time Mr. Greenfield returns from his business trip, the company’s new policy
(decide)……………………..
9. Before Gallux Corporation was rated as one of the best telecommunications companies
in the country, it (consider)… ..................... expanding its operations worldwide.
10. Aster Broadcasting Group (announce)……………………..yesterday that it expects the
semiconductor market to enter full recovery mode next year.
II. TIPS ON PASSIVE VOICE
1. Common phrases
Match column A and column B to make correct phrases
1. Be disappointed/ be surprised/ shocked/annoyed 1– A. about
2. Be engaged/ be interested/ be involved/ absorbed 2– B. with
3. Be composed/ be made/ be tired / be convinced 3– C. to
4. Be dedicated / be accustomed/ be related 4– D. of
5. Be crowded/ be filled/ be pleased/ be satisfied 5– E. in
6. Be known/ be renowned 6– F. for
7. Be worried/ be concerned 7– G. at

8. Verbs with active forms but having passive meanings.

- Some verbs followed by V-ing stay in active forms but have passive meanings. (V-ing
replaces: Tobe + Vpp)
Deserve/ require/ want/ need + V-ing / tobe + Vpp.
Ex: The old closet needs painting. = The old closet needs to be painted.
9. Verbs cannot be used in passive voice
- Intransitive verbs cannot be used in passive voice:

Appear arrive become come take place

Exist happen remain stay occur

Ex: Some of the items I ordered arrived 2 days ago.

All the participants remained in their seats during the recess.

- Verbs refer to owning/ feeling meanings.

Become belong to have lack meet resemble

Ex: These files and discs belong to the Sales Department.

The manager became the general manager when I got back from my business trip.
10. Some special passive structures

Active Passive Example

The director had him repair the machines.

Have Sb V Have Sth V3
➢ The director had the machines repaired.

The boss made the secretary complete the order

sheet.
Make Sb V Tobe made to V
➢ The secretary was made to complete the
order sheet.

I saw Mr. Pitt go/ going down the stairs.

See Sb V/Ving Be seen to V/Ving ➢ Mr. Pitt was seen to go down/ going down the
stairs.

11. Passive voice with “To”– infinitive

Give the correct answers
Be /rɪˈkwaɪərd/ To V Be required to V Được yêu cầu làm gì

Be /ɪnˈvaɪtɪd/ To V

Be /əˈlaʊd/ To V

Be /kənˈvɪnst/ To V

Be /pərˈmɪttɪd/ To V

Be /ɪnˈkɜːrɪdʒd/ To V

Be /rɪˈmaɪndɪd/ To V

Be /ədˈvaɪzd/ To V

Be /ɪkˈspektɪd/ To V

Check – up: Put the verbs in the correct forms

1. Public health and obesity experts are getting increasingly worried about the number of
studies being (fund) ....................... by food and beverage companies.
2. When Sunlop Corporation moved its headquarters to Chicago, the director had a state-
of-the-art security system (install)……………………..
3. An analysis of the performance of selected hospitals in the province reveals that the
patient can have a sad experience with his or her illness if it is not effectively
(manage)… .................... by nurses and doctors.
4. First impression is very important for all people preparing for an interview, so one way
to increase your chance to be hired is to be properly (dress) ....................... when going for a
panel interview.
5. This leather jacket should be cleaned only as (recommend)……………………..by the
manufacturer.

PRACTICE

Exercise 1: Put the correct form of the verbs in brackets.

1. When Martin (read) ……………………..the contract, he discovered that he had been

deceived.
2. William reluctantly (attend)......................... the seminar, but he surprisingly found it very
helpful.
3. After returning from vacation, we learned that a storm (damage) .......................... our
house.
4. James (retire) ......................... years ago, but he still stock in his employer.
5. As soon as the board (make) ……………………..its decision, the managers will implement
the plan.

Exercise 2: Choose the correct answers.

1. Though a great deal of money had ................ , the project was a failure.
A. invested C. been invested
B. be invested D. invest
2. Public buildings throughout the country will soon ................. a no-smoking policy.
A. implement C. be implemented
B. implementation D. implementing
3. It is a great pleasure to inform you that your company has ……………… as our new
supplier.
A. selecting B. selected
C. be selected D. been selected
4. If you require additional information, ................ one of our sales representatives.
A. contacting C. contacts
B. contact D. contacted
5. Because of a mechanical problem, the replacement parts could not .................. by
tomorrow.
A. shipped C. be shipping
B. be shipped D. ship
6. A special luncheon will be held in honor of the sales department, which has ………………
monthly sales goals.
A. reached C. reaching
B. been reached D. reaches
7. According to a new policy, overnight camping in all national parks is no longer ………………
A. permits C. permitted
B. permitting D. permission
8. If you ................. to reserve a banquet room, please see Ms. Fein at the front desk.
A. have liked C. would like
B. were liked D. had liked
9. If we had known that the company was in financial trouble, we would ................ an
appointment to obtain their contracts.
A. had arranged C. arranged
B. have arranged D. be arranged
10. The final analysis………………available, if the test data is entered into the computer in
time.
A. would be C. be
B. will soon be D. has had
11. If you ............... any technical problems, please contact our main office at 02-251-2253.
A. experience C. experiences
B. had experienced D. experiencing
12. If our products… .............not as reliable as we advertise, we wouldn’t have such a large
market share.
A. are C. were
B. had been D. would be
13. Should a candidate… .............online to our company again in the future, he will find his
previous application by entering his full name.
A. apply C. applied
B. applying D. applies
14. Had the conference hall had enough space, we would ................ the meeting there.
A. held C. hold
B. have held D. have hold
15. It’s imperative that adjustments in domestic fuel prices………………sooner rather than
later.
A. is made C. be made
B. was made D. will be made
16. All registration paperwork should ............... within two days if applicants do not wish to
forfeit their reservations.
A. be submitting C. to submit
B. be submitted D. have submitted
17. The human resources head thinks it is imperative that employees… ............. regularly to
increase their value in the increasingly competitive market.
A. instructed C. be instructed
B. instruct D. instruction
18. Financial advisers suggest that setting aside cash for emergencies… ............. it easier for
a first time investor to recover from losses.
A. makes C. make
B. be made D. making
19. The final report should………………on the more recent findings rather than on the data
collected a few months ago.
A. base C. be based
B. based D. to base
20. The inspector recommends that the factory’s waste disposal equipment ................ to
lessen the risk of environmental damage.
A. upgrade C. be upgraded
B. upgrading D. are upgraded
Exercise 3: Questions 1-4 refer to the following article. Choose the correct answers.

A ribbon-cutting ceremony for Palm Lane Youth Center took place in downtown Jalisco
yesterday evening. The center is the…………(1)………….building of the city’s four to plan
facilities for people aged 8 to 18. Three more will be built over the coming years, fulfilling
the mayor’s campaign promise to provide recreational and educational opportunities to the
city’s children and teenagers.

Overall, the ceremony went…………(2)………….well. Important members of the community

came in large numbers to show their support. …………(3)…………. . The mayor thanked
everyone for their contributions to the center and…………(4) ............ a group of local children
onto the stage to help him when it came time to cut the ribbon.

1.

A. first C. last
B. tallest D. finest
2.
A. enough C. so far
B. rather D. right
3.
A. It is nearly impossible to get a ticket.
B. Many shared happy memories of the center.
C. More funds will need to be raised soon.
D. Several celebrities were present, too.

4.

A. invites C. invited
B. inviting D. will invite
Exercise 4: Questions 1-4 refer to the following article. Choose the correct answers.

PARNOPIUS REOPENS IN SEPTEMBER!

The newly renovated Parnopius Museum of the Arts will officially reopen its doors to the
public on September 1 at 10 am. The ribbon-cutting ceremony will be led by City Mayor
Adam Warren, and other…………(1)… officials are expected to attend.

Chief curator Minerva Hughes said the renovation focused on the construction of a south
wing with 25 thousand square feet of exhibition space. The space allows for 20 galleries and
will………(2)… ........... the works of European and Asian artists. In addition, it has facilities that
are not found in the rest of the building. …………(3)………….

The first exhibit in the new wing………(4)… ........... contemporary Greek sculpture. It will run
from September 15 to October 31. For more information, visit www.parnopiusmuseum.org.

1.

A. prominent C. casual
B. thorough D. precise

2.

A. generate C. house
B. portray D. restore

3.

A. These unique artifacts had made the museum very popular.

B. These include a lecture hall, gift shop, and café on the ground floor.
C. The decision to renovate on the south wing was suspended.
D. Museum visitors found the opening exhibit to be a complete success.

4.

A. feature C. featured
B. featuring D. will feature
 UNIT 2. ADJECTIVES – ADVERBS- NOUNS- PRONOUNS

I. ADJECTIVES
Tip 1. Confusable pairs of adjectives
Write down the meaning of the following words
Words Meaning Words Meaning

Appreciable Considerable

Appreciative Considerate

Beneficent Economic

Beneficial Economical

Classic Industrial

Classical Industrious

Continual Successive

Continuous Successful

Responsible Momentary

Responsive Momentous

Sensitive Respectful

Sensible Respective

Check – up: Choose the correct answer

1. Dear students, Ms Hoa is ……………..your love and support. (appreciable/

appreciative)
2. Success requires an ................. amount of efforts. (appreciable/ appreciative)
3. Good pronunciation is.................. to speaking English.(beneficent/ beneficial)
4. Men with a big belly are considered .................. (beneficent/ beneficial)
5. I love ................. music. (classic/ classical)
6. Mona Lisa is a ................. work of all times. (continual/ continuous)
7. This car has experienced …………….. problems though I have taken it to the garage
hundreds of times. (continual/ continuous)
8. I’d love to see your................. improvement after this book . (continual/ continuous)
 9. As for me, my mom is the most …………….. woman in the world. (considerate/
considerable)
10. Ms Hoa spent …………….. time on this chapter. (considerate/ considerable)
11. Students should be aware of .................policies. (economic/ economical)
12. It would be more................. to buy the bigger size. (economic/ economical)
13. Ms Hoa loves …………….. students. (industrial/ industrious)
14.zones are usually in the outskirts of the city. (industrial/ industrious)
15. “Memorable” is a …………….. word, which I should learn by heart. (memorable/
memorial)
16. They build ................. to heroes. (memorable/ memorial)
17. Writing this book is one of Ms Hoa’s ................. decisions. (momentary/ momentous)
18. What a ................ summer vacation we have! (momentary/ momentous)
19. Hopefully, students will be ................ to Ms Hoa’s lessons (responsible/ responsive)
20. You should be................. for your own future. (responsible/ responsive)
21. My mom is a …………….. woman because she thinks carefully before purchasing
anything. (sensitive/ sensible)
22. Women are ................ because they easily get upset. (sensitive/ sensible)
23. People should respect their ..................lives in a respectful relationship (respectful/
respective)
24. There should be a .................relationship between a man and a woman. (respectful/
respective)
25. A …………….. person try hard for many …………….. years. (successive/ successful)
26. Mr.Karl is.................. for translating official documents. (responsible/capable)

Tip 2. Adjectives that have the form of adverbs

Write down the missing letters of the following adjectives

Adjectives Meaning

D_ily Hàng ngày

 W_ _kly Hàng tuần

M_n_ _ly Hàng tháng

Qu_rt_rly Hàng quý

Y_ _rly Hàng năm

T_mely Đúng thời điểm

C_stly Đắt đỏ

Ord_rly Có trình tự

L_vely Sống động

Check – up: Choose the correct answer

1. The most ............... period for the American hospitality industry is usually in the summer
between the early May and mid-September
A. expensive C. profitable
B. costly D. worthy
2. If you should have any problems with the new computer, please notify our Technical
Service Department in a ................ manner.
A. timely C. silly
B. lovely D. orderly
3. The elections were conducted in a peaceful and .................fashion.
A. monthly C. costly
B. orderly D. lively

4. Mining can be................. in terms of lives

A. costly C. lively
B. quarterly D. yearly

Tip 3. V-ing and V-ed adjectives

• V-ing is used to describe things or people’s characteristic

• V-ed is used to describe people’s emotion or feeling
Examples:
• This is the most interesting novel that I have ever heard.
 • He keeps his mind excited about the challenge he is facing.
- Khi những động từ make; keep; leave xuất hiện -> luôn chọn tính từ dạng V–ed.
Example: Challenges make him excited.

- Khi động từ find xuất hiện -> chọn tính từ dạng V-ing

Example: She always finds Mr. Dusen’s talks intriguing

Check – up: Choose the correct answer

1. The sales of local CD’S in music stores have been ................ this year because of CD piracy
and the fact that many prefer foreign music to local.

A. disappoint C. disappointed

B. disappointment D. disappointing

2. Sea Sapphire Cruises is…………….. to announce the launch of their newest luxury ocean
liner.

A. pleased C. Pleasant

B. Pleasure D. pleasing

3. Her comments made on her dining experience suggested that she was more than
…………….. with the food and service.

A. satisfying C. satisfied

B. satisfactory D. satisfaction

II. ADVERBS

Tip 1. Adverbs complimenting numbers

Common adverbs complimenting numbers:

Words Examples

Almost Trethway Wineries has expanded its share in the ice wine market to almost
60%.
 Approxim We will be given approximately five days to complete the task.
ately

Roughly Waltworth Jewelry’s going to open a new branch in roughly 1 month

About He has about 24 hours to send the email to our contractor.

Nearly Though the digital camera you ordered is presently out of stock, we expect
to receive additional supplies in nearly 3 days.

Check – up: Choose the correct answer

1. The caterer will need .................one hour to prepare the refreshments for the forum.

A. approximately C. briefly
B. rapidly D. unpredictably

2. We've sold................. twice the amount of gift ware this quarter than a year ago

A. roughly C. justly

B. nicely D. equally

3. The 2000 U.S census note that out of a population of ................. 300 people, 31.1 million, just
over ten percent, had been outside the U.S.

A. briefly C. encouragingly

B. relatively D. nearly

Tip 2. Adverbs complimenting the whole sentence.

A adverb compliment the whole sentence and usually stand at the beginning of the sentence.
Adverbs are separated from the rest by commas.

Common adverbs: Match the adverbs with their correct meaning

1.Clearly Lately

2.Unfortunately Unluckily

3.Presumably Obviously

4.Recently Probably
Check – up:

1. …………………………., they are getting divorced soon.

A. Recently B. Unfortunately
2. , this is where the accident happened

A. Regrettably B. Presumably
3. , I've been feeling a bit depressed.

A. Recently B. Clearly
4. Dave is still very shy ...................... , though, he can stand up for himself when he needs to.

A. Clearly B. More importantly

III. NOUNS

Tip 1. Nouns that have the form of adjectives

Common nouns that have the form of adjectives:

Write down the meaning of the following adjectives

-al ending Meaning -ive ending Meaning

Approval Initiative

Arrival Alternative

Denial Objective

Individual Perspective

Professional Relative

Potential Representative

Check – up. Choose the correct answer

1. Holding a video conference was a preferable ………………..to traveling to Europe for the
sales meeting.

A. alternatively C. alter
B. alternative D. alternated
2. Much of the expected boost in revenue is related to a transaction tax which has yet to
receive final ................... from Congress.

A. approving C. approval
B. approved D. approves

3. Individual workshops will be run by experienced .................. and expert presenters

A. professionals C. professional
B. profession D. professionally
4. You may be eligible for a payment plan if you contact a collection .................. today
A. representative C. representatives
B. representation D. represent

5. From time to time even the healthiest ………………..needs to have a complete physical
examination.

A. individuals C. individual
B. individually D. individualist

Tip 2. Confusable nouns

Write down the missing letters of the following nouns

Original word Family words Meaning

Acc_ _nt_nt Kế toán

Account
Account_ _ _ Ngành kế toán

Apply Applic_ t_ _ _ Sự ứng tuyển

Applic_ _t Ứng viên

Consult Consult_ _t Tư vấn viên

Consult_t_ _n Sự tư vấn

Attend Attend_nce Sự tham gia

Attende_ Người tham gia

Employ Emloye_ Nhân viên

Employe_ Người chủ

 Journal Journ_l_st Nhà báo

Journal_ _m Ngành báo

Reception Reception_ _ _ Nhân viên lễ tân

Reception Sự đón tiếp

Analyze Anal_st Nhà phân tích

Anal_ _ _ _ Sự phân tích

Assist Assistant Người trợ lý

Assistan_ _ Sự trợ giúp

Commit Commi_ _ee Ủy ban

Commit_ _ _ _ Sự cam kết

Consume Consumer Người tiêu dung

Con ____ tion Sự tiêu dùng

Distribute Distribut_r Nhà phân phối

Distribution Sự phân phối

Participate Participant Người tham dự

Participation Sự tham gia

Technical Techni_ _an Kỹ thuật viên

Technology Công nghệ

Check- up: Choose the correct answers

1. Most workers are seeking regular… because they prefer the financial security of a
permanent position

A. employs C. employing
B. employee D. employment

2. Good research skills and attention to detail are necessary qualities for working in the field
of……………

A. journalistic C. journalism
B. journalist D. journal
3. Manufacturers frequently hire psychologists as ......... to obtain their insights in designing
toys for children of different ages.

A. consult C. consultancy
B. consultants D. consultations

Tip 3. Common noun phrases

Noun phrases Meaning Meaning

Account........................................ Number Số tài khoản

Application................................... Form Phí đăng ký

Application…………………................. Skills Đơn đăng kí

Arrival …………………………................ Fee Ngày tới

Communication……………............... Policy Kĩ năng giao tiếp

Conference………................. Date Phòng hội thảo

Privacy …………………………............... Room Chính sách bảo mật

Expansion.................................….. Date Dự án mở rộng

Expiration..................................... Speaker Ngày hết hạn

Keynote ...................................... Project Diễn giả chính

Performance................................ Desk Đánh giá hiệu quả

Reception ..................................... Evaluation Bàn lễ tân

Match column A and column B to make correct phrases

Check – up: Choose the correct answers

1. The ................. program was funded by a government agency and carried out by capable
scientists at the university’s engineering facility.
A. researching C. research
B. researched D. researches
2. The………………..equipment featured in the advertisement is guaranteed to help people
achieve greater muscle tone in just few weeks
A. exercise C. exercising
B. exercises D. exercised
3. The retailer filed a complaint with the supplier claiming that the .................. dates on the
facial creams she ordered had already passed.
A. expired C. expiration
B. expire D. expires
IV. PRONOUNS

Tip 1. Another/ other/ others/ the others

Pronouns Examples

Other The plan has been opposed by schools, businesses and other local
organizations

➔ Other + noun plural: không xác định

The other One of the proposals will be sent to Mr. Howkin, and the other should be
sent to Ms. Wayne. = the other proposal

➔ The other + noun singular/noun plural: xác định cái/những cái cuối cùng
trong nhóm

The others There are only five people in the conference room, the others have not yet
to arrived. = the other people

➔ The others = the other + noun plural

Another We need another copy machine because this one is broken.

➔ Another + Noun singular

Check- up: Choose the correct answers

1. I will also be happy to recommend your firm to ............... potential clients.

A. other C. others
B. another D. the other
2. Please retain this note as a proof of prior account ownership in case you open …………….
account in the future
A. another C. other
B. others D. the others
3. The Gold Star Membership Plan seems to be the most popular option right now, but
……………. are available.
A. other C. the other
B. others D. another

Tip 2. Some/ any; no/ none; most/ almost

Some Some of the computers need to be repaired Used with plural noun

Would you like some coffe? Used with uncountable noun

Any The airline staff couldn’t find any of my Used with uncountable noun
luggage

If there are any problems, please notify the Used with plural noun
front desk staff

No As I had no money, I paid with my credit card Used as an adjective, compliment

following noun

None Those files have been all deleted. None of Used as a pronoun
them are left

Most Most schools are closed because of weather Used as an adjective, compliment
conditions following noun

Almost Almost all the schools are closed because of Used as an adverb
weather conditions

Check – up:

1. ……………… of the members of the publishing department are relieved that the deadline
for the layout project has been extended
A. No C. Some
B. One D. Any
2. Having lived in Rome for nearly 10 years, Mr. Spencer considers himself……………. of an
expert on Italian cuisine
A. something C. anything
B. anywhere D. somewhere
3. The project approval commitee received 40 proposals, ................of which were related to
the transmission of electricity to rural areas.
A. most C. any
B. the most D. almost

PRACTICE

Exercise 1. Choose the correct answer

1. People unanimously agreed that John would have performed much better under more
……………… circumstances.
A. favorable C. favorite
B. favorably D. favor
2. The office manager is……………… for supporting staff members and ensuring that their
work is done efficiently.
A. responsibility C. responsible
B. responsibilities D. responsibly
3. It is ................ to store food items in a cool, dry place in order to prevent bacteria growth.
A. advisable C. advisedly
B. advisory D. advise
4. Whether it is ................. to register for a student discount card depends on the needs of
the individual.
A. necessary C. necessitate
B. necessarily D. necessity
5. Library and information science majors should be reminded of the seminar
beginning................. at 6:00 p.m in room 212B.
A. promptly C. prompter
B. prompts D. prompted
6. Employees at Alembic Broadcasting .................donate to local charities by hosting

fund-raising parties.
A. regularity C. regularities
B. regularize D. regularly
7. The organizing committee decided to allocate specific tasks to members to achieve its
goals more………………

A. effective C. effectiveness
B. effect D. effectively
8. The meteorological agency recommended that tourists to the region be………………
dressed for frigid conditions.
A. suitable C. suitability
B. suitably D. suitableness
9. ……………… one-third of his secretary's job involves administrative tasks, such as
photocopying documents and scheduling conferences.
A. Approximate C. Approximation
B. Approximating D. Approximately
10. ……………… in satellite technology have significantly altered the appearance of the
country’s communication antenna facilities.
A. Advance C. Advances
B. Advancement D. Advancing
11. Nevada Jobfind Inc. is planning to host a career fair for college graduates
seeking ................ in the healthcare sector.
A. employ C. employee
B. employment D. employing
12. The .................of flood victims temporarily residing in the government-supplied camps
has just exceeded a thousand.
A. numerical C. number
B. numbers D. numerous
13. Medical imaging technology has enormous ................. to contribute to the improvement
of health care throughout the world.
A. mark C. potential
B. proposal D. indication
14. Its……………… into Brazil has given Darrow Textiles Ltd. an advantage over much of its
competition.
A. expansion C. creation
B. process D. action
15. Compact List Inc. appreciates the ................. you have made to this annual event.
A. evaluations C. medicines
B. attempts D. contributions
16. As an administrative assistant, you are responsible for ordering office ................. such as
pens, papers, ink cartridges, and staplers.
A. facilities C. supplies
B. attributes D. members
17. Since Mr. Kane is on vacation until next week, all product ................. should be made to
Mr. Park in the customer service department.
A. problems C. inquiries
B. concepts D. positions

18. Library users must remove all……………… belongings when they leave the library for
more than a half hour.
A. unlimited C. accurate
B. personal D. believe

19. Several................. errors with the new software delayed the release by two months.
A. overdue C. reliable
B. minor D. rapid

20. Cartwright Publications is seeking a highly qualified graphic designer to ................. the
look of its rather outdated corporate logo.
A. describe C. enhance
B. illustrate D. associate

21. Because Mr. Thompson’s sales figures were below expectations, the manager………………
to grant him his annual raise.
A. refused C. disagree
B. denied D. reject
22. If you make an error on the application form, it is advised that you discard it and
……………… a new copy at the front desk.
A. obtain C. recall
B. define D. inquire
23. The eagerly……………… opening of the Dirasuyo Festival was attended by a group of
politicians and Asian visitors who would like to witness this lively and memorable event.
A. assumed C. informed
B. instructed D. awaited
24. We made photocopies of all the relevant ……………… in preparation for the press
conference.
A. materials C. materially
B. materialized D. materialization

25. In the job interview for the position at Mercury Bank, Mr. Takeuchi had to admit that he
had little ................. in the relevant field.
A. known C. knowledgeable
B. knowledge D. knowing
26. The ................. for the public park will be between Meriwether Avenue and Winchester
Drive, just north of Korean Street.
A. belief C. site
B. advancement D. travel

Exercise 2. Choose the correct answer

1. The conference’s keynote speaker addressed ……………… impacts of digital technology on the
current music industry.
A. variety C. variation
B. variably D. various
2. The manager said that it is ……………… to test emergency equipment frequently to avoid any
malfunction.
A. appropriate C. appropriately
B. appropriateness D. most appropriately
3. The organization works to engage individuals to take greater responsibility for keeping their
communities ………………
 A. beauty C. beautiful
B. beautifier D. beautifully
4. The unions requested that they be offered ……………… pay increases equaling about 40,000
dollars a year.
A. substantiate C. substance
B. substantially D. substantial
5. We do apologize for the inconvenience resulting from the service which is now temporarily
……………… .
A. unavailable C. stylish
B. related D. disinterested
6. The job fair held in the City Center last week is considered the most .................. one so far, with
over 3,000 people in attendance.
A. overall C. wealthy
B. successful D. delighted
7. When the installation process is ……………… and an “OK” screen appears on the computer,
please remove the last CD and click “reboot.”
A. complete C. whole
B. entire D. total
8. Since supplies are ................. you are invited to order this gorgeous laptop model on sale before
it is sold out.
A. speedy C. presentable
B. available D. limited
9. We need to appoint a ................. replacement for Mr. Hwang, who handles classes on nutrition
to attendees.
A. temporary C. duplicate
B. minor D. harsh
10. The purpose of the quality assurance staff is to inspect every product before it leaves the
warehouse and make sure no .................merchandise reaches customers.
A. guaranteed C. defective
B. temporary D. avoidable
11. Ms. Sykes is an ................ manager who is always able to get the best out of her employees.
A. imaginary B. exclusive

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 C. inactive D. effective
12. Any ……………… transaction or violations of the policy must be reported to your immediate
supervisor.
A. improper C. extinct
B. reserved D. anxious
13. YTL reminds its customers that electronic products are quite ................. and should always be
handled with care to ensure proper operation.
A. available C. hark-working
B. fragile D. helpless
14. Account information will only become................. to customers once they correctly provide the
answers to previously assigned security questions.
A. beneficial C. favorable
B. responsible D. accessible
15. Despite ................ efforts and partial success for the last few years, the unemployment rate is
still on the rise.
A. proficient
B. considerable
C. secondary
D. present

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Exercise 3. Choose the correct answers

Question 1 to 3 refer to the following notice

Drivers should know that the Rainbow Bridge will be closed to northbound traffic on the
morning of Tuesday, April 4. Because of the multi-car accident that occurred on the bridge
last weekend, the bridge ………(1)……… from minor structural damage and is in need of

1.

A. resulted

B. suffered

C. took

D. adhered

repairs. The repairs should only take a few hours to complete. If no ……(2)…………

2.

A. bonus

B. superficial

C. extravagant

D. additional

problems are discovered, the northbound lanes will be opened by 4 p.m on Tuesday. The
repairs will not affect southbound traffic. We apologize for the ………(3) ........ this will

3.

A. construction

B. time

C. inconvenience

D. problems

cause motorists, but we need to ensure the bridge’s stability to maximize the safety of our
citizens. Motorists are encouraged to leave for work early on Tuesday morning to avoid

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traffic jams and to take an alternate route to get to their destinations.

Question 4 to 6 refer to the following article

Look for a new career? Here’s the job for you. Join Management Consultants, the world’s
……(4).......... international marketing firm, with offices in London, Paris, Moscow.

4.

A. lead

B. leading

C. led

D. to lead

and Washington.

All applicants are judged ……(5) ..........on their previous job experience, their computer

5.

A. base

B. basing

C. based

D. to base

expertise, and their education. The perfect applicant will be knowledgeable in the customs
of European business and the ways of ………(6) ....... to the international

6.

A. market

B. marketing

C. marketed

D. to market

customer. To apply from Europe, mail your résumé to our London office; from the United

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States, mail your résumé to our Washington, D.C.office.

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 UNIT 3. RELATIVE CLAUSE, CONJUNCTION, PREPOSITION

I. RELATIVE CLAUSES
1. Basic rules

Antecedent Subject Object Possessive

People Who Whom Whose

Things Which Which Whose/ of which

People/ things That That

2. Pronoun “That”
2.1. Used to replace both people and things
Ex:
The prices that are listed in the brochure are effective until further notice.
The person that we are looking for is Mr. Wright.
a. When to use
- “That” must be used if there is a combination of nouns regarding people and things
before it.
Ex: Now you will watch the trainer and the seals that are the stars of our show.
- “That” must be used if there are following certain words/phrases coming before it: all,
every, any, each, the only, the very, superlative forms.
Ex: This is the most interesting novel that I have ever heard.
- “That” must not be used after prepositions or comma.
Check – up: Fill a suitable word to the blank:
1. The event received coverage in a newspaper, ………………is widely distributed in the
region.
2. Describe any activities in................ you participated for your community.
3. You are the only person ................ can lead this project.
4. Government regulators are expected to begin investigating all of the ventures
in the investment firm has speculated.
3. Pronoun “What”
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Ex: What occurs at the construction site must be reported to the supervisor.
= The thing that/which occurs at the construction site must be reported to the supervisor.
➔ “What” here means “The thing that/which”
4. Other pronouns
Forms: Relative pronouns + -ever
- Who(m)ever= anyone who(m)
- Whichever= anything which/that
- Whatever= anything which/that
Ex:
Whoever turns in the report first will get an additional point.
= Anyone who turns in…
I’ll take whatever tent you are not using
Whatever you decide to do, there will be support from the company.
Check – up: Choose the correct answers:
• At certain shops in populous areas, they sell imitation bags and shoes,.................. is
illegal. (what/which/that)
•you said to Ms. Johanssen was clearly inappropriate and unprofessional.
(who/what/whom)
• Robert Thompson invests in a stock ................ will pay dividends of $3.00 at the end of
the first year and $3.30 at the end of the second year. (which/what/when)
5. Reduced relative clauses
5.1. Reduced relative clauses in active voice
- Sentences with relative clause in active form, reduce to the form of “V-ing”.
A dinner for two at the Casablanca was the prize given Active form -> reduced to V-ing
to the couple who held the winning ticket.
Who held -> holding

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- Sentences with relative clause in passive voice, reduce to the form of Vpp.
We provide a range of services which are designed Pasive voice -> reduced to Vpp
to meet the specific industry and market dynamics Which are designed -> designed
our clients face

Check – up: Reduce relative clauses in these sentences:

1. Employers who are interested in obtaining information concerning grants for technician
certification may contact us at the e-mail address below.
…………………………………………………………………………………………….………………………………………………..
2. The head of the department who will use the banquet room for a party should submit a
required form to the Catering Department.
…………………………………………………………………………………………….…………………………………………
3. A letter which had been accompanied by a copy of the press release was mailed to the
public relations department yesterday.
…………………………………………………………………………………………….…………………………………………
6. “Many of them” & “many of which/whom”

“Which” replaces “services”, in order to repeat the noun before

Ex: We provide a lot of services, many of which are amazing.

Check – up: Choose the correct answers:
1. Our company has a lot of employees, all of………………are working very hard.
(whom/them/which)
2. I have a lot of books, many of ............... are really interesting. (which/whom/that)
3. The Providence Hotel and Restaurant buys 500 barrels of red wine every month, half
of………………are consumed by foreign guests, especially Spanish and French nationals.
(whose/which/many)
II. CONJUNCTIONS
1. Common conjunctions
Ex: Once the employees’s new details were entered into the company’s records, salary
payment records began arriving regularly.

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➔ Once: Một khi -> Conjuction to connect two clauses: reason - result.
Common conjunctions:
a. Coordinating conjunctions
- Coordinating conjunctions allow you to join words, phrases, and clauses of equal
grammatical rank in a sentence.
- The most common coordinating conjunctions are: and, but, or, nor, for, yet, so.
Ex: The meeting started thirty minutes ago, yet some of the seats are still vacant.
Check -up: Choose the correct answers:
1. The game is scheduled to start at approximately 4:30 pm today, ....................... no one has
appeared on the soccer field yet. (until/and/but)
2. Mr. Leman’s class schedule is very tight, …………………….he can’t find time to mentor.
(since/because/so)
3. A picnic lunch and tickets to the concert in the park are included in the holiday package,
…………………….the cost of souvenirs is not. (but/then/or)
b. Correlative conjuctions
- Correlative conjunctions are pairs of conjunctions that work together.
- Usage:

Both A and B Plural verb

Not A and B

Either A or B
Verb form depends on B
Neither A nor B

Not only A but also B

A as well as B Verb form depends on A

Ex:
Both the color and the style match our product’s concept.
Not the computers but the Internet connection was malfunctioning.
Check - up: Choose the correct answers:
1. At our next meeting, neither the president………………………..the vice president will be
attending. (but/nor/or)

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2. Ms. Fonda needs to purchase……………………….a new printer and new fax machine.
(either/whether/both)
3. Marketing employees need to submit monthly reports……………………….by fax or email.
(neither/either/both)
c. Subordinating conjuctions
- Subordinating conjunctions join independent and dependent clauses.
Common subordinate conjuctions:
Subordinating Conjuctions Examples
conjuctions types

Time As, after, as soon as, while, Mr. Martino will take charge of this
before, until, when. project while the manager is away.

Reason As, because, now that, Items 1 through 10 can’t be ordered

since. because the products are out of
stock.

Condition If, providing/provided that, We will move on to the next stage

in case, only if, unless, so unless anyone has an objection to the
long as, assuming that. decision.

Purpose So that, in order that The travel agent changed my

reservation in order that I could take
a later flight.

Result So…that; such….that The package was so heavy that the

deliveryman couldn’t pick it up.

Concession Although, though, even Although some applications were

though, while, even if submitted late, we decided to accept
them all.

Connecting Therefore, however, The economy is in a deep recession;

otherwise. therefore, the competition for jobs

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 will increase dramatically.

Check – up:
Ex1: Choose the correct answers:
1. ………………the sugarcane production that is owned and managed by the Ropes family is
exported to major cities in Asia, the products of other farms are sold domestically.
(Yet/Because of/When/While)
2. A family activity that includes all members will promote strong parental bond and
recognition of each other’s differences through their involvement, .................. improve the
quality of relationship. (or/ also/ and/ but)
3. The enthusiasm and applause of the fans were very encouraging, ………………we have
arranged for another concert to be held next month. (so/ or/ that/ but)
4.the researchers found a better website about the different computer software
through the Internet than what they had expected, many of the data contained outdated
records. (Although/Nevertheless/Despite/ Regarding)
5.the six month’s internship period is completed; all participants will be eligible
to get a raise. (Once/ Then/ Soon/ Later)
Ex2: Choose the correct answers:
1. proficiency in German would be of much help, it is not a requirement for the
advertised position.
A. Otherwise C. Regarding
B. Despite D. Although
2. The team members have the same opinions on the matter ……………… they shared the

same information.
A. following C. because
B. more than D. unless
3. none of the participants has showed any interest, numerous outdoor activities
have to be cancelled.
A. Whether C. For
B. Since D. Which

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4. her hard work and commitment to the company, Ms. Ramirez was promoted to

the head of the public relations department.

A. Due to C. In that
B. While D. In case
5. regular inspections, accidental system problems arise from time to time.

A. In spite of C. However
B. Prior to D. Yet
III. PREPOSITIONS
1. Common phrases with “in”
Match column A and B to make correct phrases
1. in particular a. From my point of view 1-
2. in general b. (Products) Available 2-
3. in person c. Meanwhile 3-
4. in stock d. (do sth) by oneself 4-
5. in the meantime e. Particularly 5-
6. in the end f. At last 6-
7. in detail g. Generally 7-
8. in time h. With specific information 8-
9. in my opinion i. Not late 9-
10. in danger of j. Particularly 10-

2. Common phrases with “on”

Match the phrase in column A with its opposite meaning in column B
1. On duty a. On the one hand 1-
2. On purpose b. Late 2-
3. On time c. Unintentionally 3-
4. On the other hand d. (of workers) working 4-
5. On strike e. Off duty 5-

3. Common phrases with “at”

Write the Vietnanese meanings for those phrases:
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At best At first

At last At least

At most At random

At risk At the same time

At present At rest

At work At all times

4. Others
Write the Vietnanese meanings for those phrases:

For free

For rent

For sale

By chance

By far

Under construction

Under discussion

Concerning

Regarding

With regard to

With reference to

5. Preposition vs. Conjunction

Mặc dù Although/Though/Even though Despite/ in spite of

Bởi vì Because/ As/Since Because of/ Due to/ Owing to/

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 Thanks to

Để (chỉ mục đích) So that/ in order that In order to/ so as to

Trong khi While During

Check – up: Choose the correct answers:

1. ……………… months of tough negotiations, it was announced this morning that an
agreement had finally been reached. (Following/ Upon/ Except/At)
2. To protect against the heat, carry a water bottle and drink water ………………the day
event when you are not thirsty. (across/ along/ throughout/ toward)
3. Please contact the rental office ninety days………………vacating to ensure a full security
deposit refund. (unit/since/before/as)

PRACTICE
Exercise 1: Choose the correct answers:
1. I am writing… .............behalf of Mr. William to inform you of the alteration in the date of
our upcoming meeting in Tokyo.
A. at C. for
B. on D. to
2. You shall be……………… no obligation to accept any offer and may, at your discretion,
discontinue membership after two years.
A. under C. able to
B. making D. used to
3. The retirement banquet……………… honor of Mr. Gibson, whose professional
achievements have been without parallel, will start with an introduction by the new CEO.
A. for C. after
B. in D. over
4. We place great emphasis ..................providing customers with prompt service.
A. at C. to
B. on D. for
5. Our customers expect a good service from us and we should do our best to live
……………… their expectations.
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A. in for C. up for
B. on for D. up to
6. The engineering department approved ……………… the product specifications earlier in
the week.
A. for C. with
B. of D. to
7. The technician from the local shop always receives the same amount of money for
repairs .................. any kind.
A. in C. for
B. of D. with
8. The number of innovative cars that are aimed ................. improving energy efficiency is
growing rapidly.
A. with C. on
B. to D. at
9. Earle Jones suggested those amendments in the contract were submitted ................... his
manager five years ago, yet they are being included only now.
A. to C. along
B. by D. on
10. At the Job Fair held in Centropolis, prospective employers invite all unemployed
residents to grab possible positions .................. their race, color, or religion, as long as they
possess a professional work aptitude.
A. regard to C. regarding
B. regardless of D. without regard
11. We are not happy to announce that due to recent cutbacks on members, we won’t be
able to accept new projects… ............. further notice.
A. except C. onto
B. next to D. until
12. The entire company offered congratulations……………… Ms. Xiao’s award for his
excellence in architecture.
A. to C. on
B. of D. from
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13. The contractors are worried that the lobby renovation plan may not comply………………
local building codes.
A. to C. with
B. for D. by
14. According to sources inside the company, the merger proposal with Quantum Finance
is consideration.
A. within C. under
B. before D. between
15. If you plan to rent equipment, delivery and collection times, plus insurance coverage
for any damage should all be dealt with................. advance.
A. in C. at
B. of D. for
Exercise 2: Choose the correct answers:
1. proficiency in German would be of much help, it is not a requirement for the
advertised position.
A. Otherwise C. Regarding
B. Despite D. Although
2. The team members have the same opinions on the matter………………they shared the
same information.
A. following C. because
B. more than D. unless
3. none of the participants has showed any interest, numerous outdoor activities
have to be cancelled.
A. Whether C. For
B. Since D. Which
4. her hard work and commitment to the company, Ms. Ramirez was promoted
to the head of the public relations department.
A. Due to C. In that
B. While D. In case
5. regular inspections, accidental system problems arise from time to time.
A. In spite of B. Prior to
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C. However D. Yet
6. ………………inclement weather conditions, employees must arrive at the beginning of
their work shift.
A. Despite C. In order to
B. Unless D. As well as
7. All the forms you submit must be postmarked no later than the specified date
………………they will be considered untimely.
A. or else C. on account of
B. besides D. either
8. inexperienced, individuals with the willingness to learn will make a difference
in the foreseeable future.
A. Until C. Although
B. Despite D. Otherwise
9. Our apartment building’s occupancy increased………………the efforts of our
knowledgeable and friendly rental agent, Ms. Gova.
A. despite C. provided that
B. due to D. because
10. his falling out with his former employer, Mr. Lee still meets with some of his
old co-workers from time to time.
A. Subsequently C. Meanwhile
B. However D. Despite
11. Fit For Life is a publication ................ bi-monthly by the National Commission on Sports.
A. are distributed C. will distribute
B. distributes D. distributed
12. Donations…............. for the purchase of necessities will help provide a brighter holiday
season to people in need.
A. seek C. have sought
B. seeking D. being sought
13. Anyone… ............. extra supplies must first consult with the finance officer.
A. would order C. orders
B. ordering D. ordered
14. Attendance is mandatory for the staff meeting…..............for next Tuesday in the council

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hall.
A. has been scheduled C. will schedule
B. schedule D. scheduled
15. Welton Textiles Inc. made a net profit of $500 million, ................ it to fund its expansion
across the continent.
A. allowing C. allowance
B. allows D. allowably
16. Ms. Lucille Meyer received recognition for the production changes… ............. proposed.

A. she C. were
B. that D. until
17. Please mark the appropriate box to indicate if the person named above….............. any of
the certificates listed below.
A. holding C. holds
B. held D. hold
18. Remember that work-life balance issues can affect………………in any stage of the life
cycle.
A. who C. whoever
B. whom D. anyone
19. Based on performances to date, we will determine ………………delegates will appear
before the final selection panel.
A. about C. on
B. whom D. which
20. ……………… the weather is nice, Mr. Gordon and his teammates go to the park during

their lunch hour.

A. Wherever C. Whenever
B. However D. Whoever
Exercise 3: Choose the correct answers:
Questions 1-4 refer to the following email.

April 26

Dear Mr. Yoon

I will be returning to the office on Monday after visiting our eastern branches. Generally, the
branches are…………(1)………………….well. However, I do have some concerns. The most

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prominent is………………(2).............. our staff seems to have trouble communicating with the
new international communication. I would like to propose a Spanish language in-house
course and bonuses for employees who become………………(3)…………….in Spanish.
………………(4) ............... Could you start writing up a proposal? I’ll look over it when I get back
in town.

Michelle Hardy

Manager, Union Trade

1.

A. hiring C. advertising
B. functioning D. offering
2.

A. that C. as to
B. though D. similarly
3.

A. technical C. premium
B. available D. proficient
4.
A. This year, we will open a branch office in Windsor.
B. This will allow us to maintain our reputation for excellent customer service in the region.
C. I am in charge of all communication between the executives and our team members.
D. I am planning to interview applicants who are fluent in a second language.

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 CHAPTER 2: EXERCISES

UNIT 4. PART 5 - GRAMMAR QUESTIONS

I. Verb form questions
1. Strategies

Step 1: Find signals.

- Signals of tenses
- Signals of S-V agreement
- Signals of objects (passive)
- Signals of structures (relative clause, conditional sentence)

Step 2 : Choose the correct answer

2. Analyzing examples

2.1. Signals of tenses

Mr. Feldman, our chairman , will…… ………… S1: Singal of tenses: ……………… -> future
for 11 years by the time he steps down. pefect tense

A. serve S2: Correct answer:………………

B. be serving
C. to serve
D. have served

Check – up

1. The wireless headset……………… by Smartcom’s representatives at the Fentwood

Technology Trade Show will go on the market next month.
A. demonstrate C. demonstrated
B. demonstrates D. demonstrating
2. The guide told visitors touring the High Point Library that the facility ……………… by the
renowned architect Albert Grand

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A. designs C. designing
B. was designed D. will be designed
3. Mr. Reed made................. to rent a car, as he planned to meet with several clients during
his trip
A. arranges C. arranged
B. arranging D. arrangement

4. Earlier this morning, Mr. Yang ................ that everyone in his department would receive a
bonus
A. announcing C. announced
B. announces D. has announced

5. Since acquiring the land on Taylor Avenue five years ago, the proprietor………………
Multiple offers from developers wishing to buy it
A. had been receiving C. has received
B. will receive D. to receive

6. The statue on Hastings Avenue that was unveiled in a ceremony yesterday ................. an
ancient Roman sculpture.
A. inspired C. was inspired
B. to be inspired D. is inspiring

2.2. Signals of S -V agreement

The government’s program to reduce S1:

tuition fees………………students who are
- The main subject: The government’s
struggling to pay for their education.
program -> ………………………………
A. aid - Active voice
B. aids
S2: Correct answer: …………………………………
C. aiding
D. was aided

Check – up

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1. Once the project ends next year, employee evaluations ................. to assess performance
and decide on pay increases
A. will conduct C. have conducted
B. were conducted D. will be conducted
2. Mr. Harris neglected.................. his name at the bottom of his employment application
A. sign C. to sign
B. signs D. was signed
3. The current edition of the employee handbook ……………… detailed guidelines for
employee peformance reviews
A. contain C. contains
B. was contained D. containing
4. Hanson Inc.’s marketing team……………… to finalize the television advertisement for the
company’s newest touch screen monitor
A. assembling C. to assemble
B. assembled D. assembly

2.3. Signals of objects (Passive)

Employment application forms completed S1: No object after verb -> .................. voice
by applicants must be……………… to Mr.
S2: Correct answer………………
Keith by Friday at noon

A. submitting
B. submitted
C. submit
D. submission

Check – up:

1. Passengers… ................. fill in their arrival forms during the flight for quicker processing at
the immigration checkpoint
A. remind B. have reminded

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C. reminding D. are reminded
2. The assistant curator ensures that all artifacts.................. according to museum guidelines
to avoid deterioration
A. were being stored C. are stored
B. stored D. will be storing

2.4. Signals of strctures (relative clause, conditional sentence)

If someone had offered me a ride, I might…

to the concert B1: ……………………………………………………………

A. go …………………………………………………………………..

B. went …………………………………………………………………..

C. have gone B2: Correct answer ………………

D. had gone

Check-up:

1. Had Mr. Shriver booked his vacation package further in advance, he .................. a much
lower price.
A. is being paid C. would have been paid
B. would have paid D. has paid
2. Customers should carefully read the descriptions of each item ................. online to avoid
time-consuming product returns
A. was ordered C. ordered
B. ordering D. orders
II. WORD FORM
1. Strategies
Step 1 : Determine the formation of words.
Step 2 : Select the correct answer based on the prefix and suffix.
2. Analyzing examples
2.1. Noun

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To demonstrate our appreciation to our Step 1: Identify signals.
valued........................ , we are offering free …………………………………………………………………….
tickets to new plays which received …………………………………………………………………….
outstanding reviews from critics …………………………………………………………………….
A. custom Step 2: Select the correct answer.
B. customary …………………………………………………………………….
C. customers …………………………………………………………………….
D. customized

Check – up: Choose the correct answer.

1. After he was appointed sales manager, Bill Haskell achieved improved ................ between
the staff in the sales and marketing departments
A. coordinator C. coordinated
B. coordinative D. coordination
2. Codex Corporation showed a great deal of……………… about Ms. Khan’s recent medical
issues and gave her an extended leave.
A. understand C. understood
B. understandable D. understanding
3. Staff at Portside Hospital are known for their ................. to serving patients to the best of
their abilities
A. dedicate C. dedicating
B. dedicated D. dedication
4. The film’s ……………… timetable was modified to accommodate the lead actress’s other
commitments
A. productivity C. product
B. production D. produce
5. MediaCore’s customers will have digital ................ to dozens of publications by the end of
the month
A. access C. accessed
B. accessing D. accesses
2.2. Adjectives

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Customers who purchase more than 500 Step 1: Identify signals.
dollars worth of items can request an HDTV …………………………………………………………………….
cable box at no .................. charge …………………………………………………………………….
…………………………………………………………………….
A. additional
Step 2: Select the correct answer.
B. addition
…………………………………………………………………….
C. adding
…………………………………………………………………….
D. additionally
Check – up: Choose the correct answer.
1. According to Picton Daily News, only ................. damage to the area occurred during the
tropical storm
A. moderate C. moderately
B. moderating D. moderation
2. Most participants have found Bucksmith Capital’s internship program ................. because
it provides them with relevant banking experience.
A. satisfaction C. satisfyingly
B. satisfactory D. satisfied
3. The pilot turned the seatbelt sign on, so the passengers returned to their…………………
A. respective C. respect
B. respectable D. respected
4. It was incredibly ……………… of the director to give the workers extra vacation time this
holiday season.
A. considerable C. consideration
B. considerate D. consider

5. Unless the proof of age requirement is satisfied, application for membership to the
online shopping club is................. to rejection
A. subject C. subjective
B. subjectively D. subjecting

6. In general, this year’s gross output is................. to that of the previous three years
A. comparative C. compared
B. comparable D. compare
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 2.3. Adverbs
The train station can ............. be reached Step 1: Identify signals.
by subway, bus, or car in about an hour. …………………………………………………………………….
A. easy …………………………………………………………………….
B. easily …………………………………………………………………….
C. ease Step 2: Select the correct answer.
D. easiness …………………………………………………………………….

Check – up: Choose the correct answer.

1. Passengers are asked to store any carry-on luggage……………… in the overhead bins and
fasten their seat belts prior to take-off
A. securely C. security
B. secure D. securing
2. A surveyor’s inspection shows that the building may be................. unsound due to the use
of substandard materials during construction
A. structurally C. structured
B. structure D. structural
3. Mr. Ling was hired ................. after being interviewed for the managerial position at the
Boston branch of Inglewood Financial
A. short C. shortly
B. shorter D. shorten
4. At Calvin’s Outlet Store, evaluations of team leaders are… ................. at the end of every
quarter.
A. almost C. constantly
B. well D. usually
5. The Parker Fairground off Taylor Street is the perfect place for families and
friends ................ during the summer
A. to visit C. are visiting
B. will visit D. visits
2.4. Pronouns
After 5 years of service, Susan Matthews Step 1: Identify signals.
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finally asked her boss to give .................. a pay …………………………………………………………………….
raise …………………………………………………………………….
A. he …………………………………………………………………….
B. her Step 2: Select the correct answer.
C. herself …………………………………………………………………….
D. her …………………………………………………………………….

Check – up: Choose the correct answer.

1. The junior secretaries look up to Mrs. Shaw due to .................. vast experience in working with the
President.

A. she C. hers
B. her D. herself
2. Mr. Grey, the accountant, had to solve the problem by ……………… as the entire financial
department was on vacation
A. itself C. themselves
B. herself D. himself

3. Surfers are advised to wear wet suits to allow ……………… to stay in the water for long periods
without becoming too cold.

A. them C. their

B. they D. theirs

4. We can solve the problems faced by many puppy owners by helping ...................choose the right
puppy.

A. they C. their
B. them D. themselves

5. Even if you have a fear of public speaking, you should still force ................. to make presentations.

A. you C. yours
B. your D. yourself

PRACTICE
Exercise 1. Choose the correct answer

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1. The assets of Marble Faun Publishing Company .................. last quarter when one of their
main local distributors went out of business.
A. suffer C. suffering
B. suffers D. suffered
2. While Mr. Christopher Bloom is in New York to meet with an important client, he may
……………… a few financial investment seminars.
A. attend C. were attending
B. attendance D. attendee
3. Since the scope of the work of Mr. Kim covered all operations in the warehouse before
retiring from the company, he ................. responsibility for any accidents, delay in delivery,
and breakage of stocks.
A. claims C. claimed
B. to claim D. claiming
4. Having ……………… all the topics in the lesson plan, Mrs. Charles gave her students an
assignment about their visions and plans after graduation from the university.
A. covers C. covering
B. covered D. to cover
5. Ms. Reed ............... by Fulton Consulting as a Senior Policy Analyst since January, 2001.
A. Employs C. is an employee
B. was an employer D. has been employed
6. The survey …………….that 47 percent of our customers have recommended us to their
friends, relatives, or coworkers.
A. found C. finding
B. founded D. to find
7. The 2000 U.S. census note that out of a population of nearly 300 people, 31.1 million,
just over ten percent, had................ outside the U.S.
A. born C. been born
B. are born D. were born
8. We are currently seeking an experienced sales manager .............. has at least five years of
experience.
A. he C. who
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B. if D. because
9. The number of foreign students ..............want to learn Korean is gradually increasing.
A. which C. for
B. that D. while
10. A new security door, .............. can be operated by remote control, will be installed next
month.
A. that C. them
B. it D. which
11. Remember that work-life balance issues can affect.............. in any stage of the life cycle.
A. who C. whoever
B. whom D. anyone

12. Melissa Jenkins says that her main goal is ……………a career in the field or public
relations.

A. pursues C. to pursue
B. pursued D. being pursued

13. Reporters at Channel 6 News should have worked harder to confirm the scandalous
story before… .......... it to the world as fact

A. announcing C. announces
B. announced D. announcement

14. The newest Chrysler sedan is both stylishly modeled and .............. at a reasonable price,
providing consumers with an attractive car for people of all age groups.

A. offers C. offered
B. offering D. offer

15. A little over 6,000 prominent news journalists have come together……………the eighth
annual Outstanding Achievement in Newscasting award ceremony.

A. to attend C. attendance
B. attendant D. attend

16. The vice president’s main duty at the moment is .............. candidates for a promotion to
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the position of a director in the sales department.

A. reviewed C. reviews
B. reviewing D. review

17. The inspector has not finished ……………her investigation into the company’s unfair
promotion practices.

A. conducts C. conducting
B. to conduct D. conduct

18. Before the end of the year, the supervisors must spend time..............appraisal of each
worker’s contribution to the company.

A. wrote C. written
B. write D. writing

19. Please ..............the amount due to May 14 to avoid late fees and other penalties.

A. remitted C. remit
B. remittance D. remitting

20. Many fitness enthusiasts mention to us that if we do not spend more than 30 minutes a
day ............. , we usually cannot expect to get into great shape.

A. exercising C. exercise
B. exercises D. exercised

21. We are currently seeking an experienced sales manager .............. has at least five years of
experience.

A. he C. if
B. who D. D. because

22. The number of foreign students .............. want to learn Korean is gradually increasing.

A. which C. that
B. for D. while

23. A new security door, .............. can be operated by remote control, will be installed next
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month.

A. that C. it
B. them D. which

24. Many people ..............were surveyed indicated that they are planning to buy a new car.

A. they C. who
B. which D. those

25. The airport limousine service, ……………has been running since January, has been
favorably received by travelers.

A. who B. what

C. when D. which

26. Remember that work-life balance issues can affect ............. in any stage of the life cycle.

A. who C. whoever

B. whom D. anyone

27. Twenty percent of the people ................ were surveyed said that they were very satisfied
with the product and would buy it again.

A. which C. whom
B. how D. what

28. Sakamoto Components’ yearly delivery figures are confidently ………………to surpass
those of the last year by a significant margin.

A. expected C. expecting
B. expects D. expect

29. A storm front ................. by squalls is forecast to past through the southeast part of the
region by early afternoon.

A. will accompany C. accompanying

B. to accompany D. accompanied

30. All employees aspiring to promotions to management positions ………………to have at

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least five years’ field experience.

A. require C. requires
B. are required D. has required
Exercise 2. Choose the correct answer

1. Ms. Adams is the ………………who picked up the packet of promotional materials that came
yesterday.

A. one C. others

B. those D. anybody

2. Unless the owner can be located within three weeks, the watch that Ms. Bryers found at the
park is ................ to keep.

A. it C. hers

B. her D. itself

3. The company you work for is willing to take advantage of new technology, but ................. are
concerned about adverse consequences.

A. other C. the other

B. others D. another

4. The website sponsored by the city monitoring committee will help you protect
………………against Internet threats.

A. yours C. yourself

B. your D. your own

5. Since she’s running late for… ............. meeting downtown, Ms. Joyce will have to catch a taxi.

A. She C. hers

B. her D. herself

6. Our new website allows .................to keep track of all orders.

A. our C. us

B. ours D. we
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 7. Only ............... with a renewed membership card may attend the concert.

A. this C. whose

B. them D. those

8. Workers are advised not to operate certain machines by………………

A. they C. their

B. them D. themselves

9. This plan outlines the topics ................ plan to discuss at this afternoon’s staff meeting.

A. my C. I

B. me D. mine

10. New students at Strafford College of Computer Science are advised to take a free students’
guide booklet and review................. thoroughly.

A. themselves C. itself
B. them D. it
Exercise 3. Choose the correct answer

Questions 1-2 refer to the following advertisement.

The DeluxePrint: Add Color to Your Life!

The DuluxePrint jet printer has really started ………(1)……… It prints such sharp black
1.
A. anything
B. everything
C. nothing
D. something
Text and such brilliant color photos, industry experts cannot stop singing its praises.
Computer Magazine has ………(2)………it their “Best Deal” and rates it the top color
personal printer, while Home
2.
A. requested
B. used
C. applied
D. named
Computer says that it “delivers the best printing in its class. “ The DeluxePrint prints at a

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 resolution that is 35% higher than its nearest competitor’s.
Plus, its revolutionary print system means it prints virtually without jams or misfeeds –on
any paper at speeds up to 8 sheets ……(3) .......... minute.
3.
A. for
B. per
C. by
D. with
But the really big news? The DeluxePrint now comes with a $50 cash rebate-bringing the
total cost down to just $199.
For more information or a dealer near you, call 1-800-555-3345.

Question 4 – 6 refer to the following report.

Business Name Statements

A business owner must register the name of a new business with the country clerk prior
to conducting business. Registrants must first ensure that the name they have selected is
not already in use. This can be accomplished by visiting the county clerk’s office or by
………(4)………the
4.
A. tracking
B. accessing
C. following
D. including
list of registered business names on the county clerk’s web site. The Business Name
Statement must be completed in full, including the address and telephone number of the
business owner. Statements must then be brought to the county clerk’s office to be
recorded and filed.
State law requires the registrant to publish the Business Name Statement within 30 days
in a newspaper that serves the county ………(5)………the business is located.
5.
A. which
B. in that
C. in which

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 D. what
A Business Name Statement expires five years from the date it was filed. A new Business
Name Statement must be submitted to the county clerk before that time, but it need not
be published.
The ……(6)...........fee for registering a business is $10, payable by check or money order.
6.
A. new
B. initial
C. diverse
D. high
Subsequent Statements must be accompanied by a $5 payment seen in the attached
example.

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 UNIT 5. PART 5 - VOCABULARY QUESTIONS

1. Strategies
Step 1: Identify keywords
- Identify keywords in the questions (positive and negative)
- Identify keywords in the answer (common words/phrases; confusable phrases, V- ed, V-
ing,…)
Step 2: Choose the correct answer
2. Analyzing examples
Example 1:
Hundreds of vehicles had to be recalled, Step 1: Identify keywords
as they did not meet the government’s …………………………………………………………………………
emission……………… …………………………………………………………………………
A. broadcasts …………………………………………………………………………
B. standards
Step 2: Choose the correct answer
C. reminders
D. licenses …………………………………………………………………………
…………………………………………………………………………

Example 2:
………………fashion design jobs appear Step 1: Identify keywords
glamorous in popular media, most …………………………………………………………………………
positions in the industry are demanding …………………………………………………………………………
in reality. …………………………………………………………………………
A. Although
Step 2: Choose the correct answer
B. Despite
C. Regarding …………………………………………………………………………
D. Assuming …………………………………………………………………………

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3. Check – up: Determine the types of questions and choose the correct answes.
1. As the cost of getting the printer………………was nearly the same as its original price,
management chose to purchase a new model.
A. affirmed C. identified
B. repaired D. recognized
2. The structure plan for Sunrise Property’s 50 story office tower has… ..............been
reviewed by Mr. Collins, the project director.
A. already C. enough
B. by chance D. yet
3. Attendees may………………their complimentary tickets to the movie premiere of
Cornerstone by visiting any World Pass outlet or picking them up at the box office.
A. charge C. give
B. claim D. refund
4. The computers used by the graphics team have been ................ with new ones that are
capable of running the latest photo-editing software.
A. inspected C. replaced
B. rejected D. purchased
5. Last Friday, the city council… ............. accepted a proposal to construct a new community
athletics center in the Maple Ridge area.
A. intermittently C. customarily
B. formally D. externally
6. The final payment for the fabric and sewing supplies cannot be released ................ the
missing orders are delivered to the warehouse.
A. through C. toward
B. until D. beyond
7. The markets in the Trastevere area of Rome are popular due to their ................ to several
famous landmarks and historic sites.
A. immediacy C. proximity
B. availability D. vacancy
8. Please check with Mr. Davidson before the marketing presentation begins this
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afternoon ............... he requires additional documents.
A. in case C. in spite of
B. although D. furthermore
9.worries that the government will be unable to control the budget deficit, it is
expected that national spending will reach an all-time high.
A. Nonetheless C. After
B. Despite D. However
10. The interns will work................ the direction of the research department manager.
A. beyond C. under
B. among D. beside
11. Meta Rail passengers are entitled to full ticket refunds… ............. the train is canceled or
delayed.
A. along with C. as though
B. except for D. provided that
12. Unlike………………mobile phones, Tektone’s innovative TX-81 can be repaired with parts
produced by other companies.
A. habitual C. appropriate
B. defective D. conventional
13. Stanza Clothing Boutique’s summer promotion ................ at the end of August.
A. invalidates C. erases
B. expires D. loses
14. Making surveys anonymous is a good way to get honest ................from consumers.
A. opinions C. chances
B. clues D. decisions
15. The contract can be legally………………if one party fails to satisfy the terms of the
agreement.
A. terminated C. designated
B. recovered D. disconnected
16. Dr. Andrea Griffin received the Scientific Achievements Award for her…..............of a new
South American butterfly species.
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A. translation C. dedication
B. acceptance D. identification
17. Ms. Kowalski’s marketing staff………………worked all night to prepare the presentation
material.
A. currently C. diligently
B. especially D. entirely
18.a workplace injury, Mr. Galvert was provided with three months of paid leave.
A. On behalf of C. To the extent of
B. In compensation for D. In preference to
19. The CEO asked staff members to suggest some training programs that are................ to
their needs.
A. relevant C. enjoyable
B. genuine D. guaranteed
20. ………………Dr. Kelley’s qualifications and the favorable impression she made during the
interview, she did not get the job.
A. While C. However
B. Despite D. Since
21. Helga Coffee Roasters prides itself on its………………sourcing of coffee beans from fair-
trade farms.
A. lengthy C. ethical
B. meager D. wild
22. According to surveys, Bartley’s is the… ............. brand of frozen vegetables for 60 percent
of the nation’s population.
A. convinced C. attentive
B. rational D. preferred
23. Increased global demand has led to a…............. of dairy products, causing prices to rise
substantial.
A. distress C. shortage
B. balance D. distribution
24. Although Mr. Miller had been given clear directions to the conference venue, he drove
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 right ................ it.
A. toward C. past
B. over D. out
25. All the team members will be travelling together aside from Ms. Bateman, who will be
flying out ............... tomorrow.
A. physically C. separately
B. partially D. commonly
26. Contributing to discussions… ............. meetings is a good way to show initiative.
A. from C. against
B. along D. during
27. The head chef of a restaurant takes care of a………………of tasks, including menu
planning.
A. condition C. notification
B. variety D. renewal
28. The office expansion will be approved if the suggested budget is… ............. to investors.
A. ready C. definite
B. permanent D. acceptable
29. For the next group project, students are free to team up with................ they want.
A. Whomever C. However
B. Which D. Whatever
30. The winner of the photography competition will be………………by a panel of five
distinguished judges.
A. contained C. implemented
B. determined D. interpreted
31. The customer made an inquiry… ............. the order she had placed on October 13.
A. along C. regarding
B. between D. through

PRACTICE

Choose the correct answers:

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1. The doctor’s………………to Mr. Ellsworth was that he should exercise more to keep his weight
down.
A. method C. relief
B. concern D. advice
2. Sally’s Candy Shop is the third building… ............. the main square on Grant Street.
A. from C. under
B. among D. above
3. The winner of the photography competition will be………………by a panel of five distinguished
judges.
A. contained C. implemented
B. determined D. interpreted
4. Emlem Motor’s new car lineup will be unveiled at the annual Chicago Auto Show ................ next
year.
A. previously C. early
B. typically D. highly
5. When a company prioritizes their customers’ needs………………all else, they tend to generate
repeat business.
A. above C. within
B. where D. toward
6. Tenants who ............... in Waterford Apartments must pay their rent on the first of the month.
A. occupy C. reside
B. engage D. visit
7. Without………………public funding, the Scott Foundation will need to raise more money from
private sources.
A. adequate C. receptive
B. incompetent D. delightful
8.he had only two years of experience, Mr. Black was named the regional sales director of
TVD Incorporated.
A. Even though C. In spite of
B. As a result of D. So as to
9. Manuel Corporation workers will now receive life insurance coverage as one of their
employment………………
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A. skills C. concerns
B. benefits D. deductions
10. Ms. Jung was displeased to learn that she was being transferred to the Houston office as she
had ............... asked to move.
A. before C. often
B. already D. never
11. This weekend’s Phoenix Marathon is going to take place as planned ................the forecast of rainy
weather.
A. aside from C. regarding
B. notwithstanding D. according to
12. Participants are asked to refrain from checking their phones during the meeting as this can
be………………
A. sudden C. disruptive
B. eventful D. imperative
13. Paulson Electronics can ship the products by regular mail………………express delivery, which
involves an extra charge.
A. so C. at
B. up D. or
14. After its television commercial aired, Seaborn Cruises received a large ................ of inquiries from
potential passengers.
A. size C. majority
B. result D. volume
15. By recycling batteries rather than discarding them, it is possible to ................ the amount of toxic
materials entering landfills.
A. seize C. satisfy
B. reduce D. reserve
16. Waiters at Folza Bar and Grill are paid ............... two weeks at a rate of $9 per hour.
A. most C. every
B. all D. either
17. All aspects of the job will be covered during the training course, which was designed to be
as… ............. as possible.
A. decorative B. protective
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C. comprehensive D. tentative
18. Failing to file your tax form… ............. may lead to an amendment request from the National Tax
Office.
A. nearly C. narrowly
B. moderately D. properly
19. Seeing her laptop shut down………………, Ms. Cruz was anxious because she had not saved her
work.
A. unexpectedly C. carelessly
B. absently D. significantly
20. Students who works as interns gain………………work experience that they can use in their future
careers.
A. driven C. proficient
B. practical D. explicit
21. ………………the completion of a ten-city concert tour, Mindy Watts immediately returned to the
studio to record another album.
A. Because C. After
B. When D. Onto
22. Please confirm the dates on which you intend to travel………………completing the reservation
process.
A. as for C. before
B. so that D. during
23. No orders placed after 5:00 pm will be processed until the… ............. day.
A. approximate C. recent
B. following D. current
24. We hope to………………applications from some of the top students attending local universities in
Toronto.
A. inspect C. obtain
B. produce D. achieve
25. The improvements suggested by Ms. Lee have been ................ successful as the ordering process
has become more efficient.
A. haltingly C. permissibly
B. exactly D. markedly
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26. Due to Mr. Finn’s… ............. absence, work on the Ramone project was unable to continue for a
few days.
A. condensed C. rapid
B. concise D. brief
27. Although the task force came up with some good ideas, the vice president rejected
them………………
A. hardly C. beyond
B. altogether D. total
28. Last Friday, CEO Tina Gregory………………the resignation of the company’s vice president of
marketing, Daniel Martel.
A. informed C. announced
B. created D. participated
29. Ms. Shaw………………the trainees that they would learn everything necessary during the
orientation session.
A. observed C. attracted
B. assured D. inspired
30. Mr. Reynolds was asked to ............... his proposal regarding the purchase of Tino Motors to Ms.
Henny.
A. decide C. explain
B. contend D. respond

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 UNIT 6. PART 5 - MIXED QUESTIONS

I. Strategies
Step 1:

− Find the confusable pair of words (although/ despite…)

− Eliminate the wrong answer:

• Based on the phrase / phrase followed by the space

• Based on commas, location
• Based on meaning

Step 2: Choose the correct answer

II. Analyzing examples

1. Based on commas, location

As your doctor, I believe I should suggest an Step 1:

appropriate replacement. ……………, I’d like ………………………………………………………………………..
to recommend Dr. Jennifer Jana.
………………………………………………………………………..
A. therefore ………………………………………………………………………..
B. likewise
Step 2:
C. afterward
………………………………………………………………………..
D. conversely
………………………………………………………………………..

Check – up:

1. ……………… Logan Home Appliances’ annual promotion is now underway, the store is far business
than usual
A. But that C. Notwithstanding
B. Due to D. Since
2. Album sales for rock band Trifecta have been low................. their concert tickets have been selling
out
A. if only C. even though
B. as long as D. provided that

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3. ……………… students have requested on-campus housing, they must wait at least a month for an
official response
A. Once C. Yet
B. Then D. During

2. Based on the phrase / phrase followed by the space

……………a new promotion was launched by Step 1:

the advertising department a month ago, ………………………………………………………………………..
the company’s market share has not ………………………………………………………………………..
increased.
………………………………………………………………………..
A. In spite of Step 2:
B. Ever ………………………………………………………………………..
C. Although
D. Furthermore

Check-up:
1. you meet the enrollment deadline, you will be allowed to sign up for a full course load
and pay your tuition in the last week of July.
A. Up until C. Though
B. On condition that D. Rather than
2. editing and rewriting documents, Quill Editing offers translation services in a number of
languages.
A. On behalf of C. Due to
B. In addition to D. In spite of
3. The client was never in his office ................ many times Ms. Baxter tried to call him
A. however C. somehow
B. hence D. although
4. The temperature this morning is cool and pleasant, but it is expected to increase steadily
……………… the day.
A. between C. next to
B. above D. throughout

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5. fashion design jobs appear glamorous in popular media, most positions in the industry
are demanding in reality
A. Although C. Regarding
B. Despite D. Assuming
3. Based on meaning

……………the recent economic upturn, Step 1:

unemployment is on the decline as more Eliminate: …………………and………………………………
and more businesses are hiring full-time ………………………………………………………………………..
employees
………………………………………………………………………..

A. In order that Step 2:

B. As a result of ………………………………………………………………………..
C. Despite ………………………………………………………………………..
D. Provided that

Check-up:

1. ………………… like riding horses or relaxation or prefer a challenging ride in the open country, we
have all equipment you’ll need to fulfill your requirements.
A. Even C. Only if
B. Although D. Whether
2. Mr. Holt’s acceptance of the financial executive position is……………… his satisfaction with the
salary offer
A. in contrast to C. as opposed to
B. dependent on D. on condition that
3.the most cutting-edge cellular phones may not satisfy the specific needs of every use
A. Notwithstanding C. Nearly
B. Once D. Even
4. Petra towers is located just ................. of the downtown area, close to a subway station
A. outside C. away
B. beyond D. across

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5. Local transport regulations permit city buses to have ................. 32 seats for passengers
A. as for C. next to
B. up to D. regardless of
6. Jessup Inc. chose Bill Torres to represent the firm in an upcoming meeting… ................. success in
past negotiations
A. likewise C. apart from
B. instead of D. given

PRACTICE

1. The athlete recently beat the world record for the marathon ................ less than a minute.
A. beneath C. at
B. above D. by
2. ……………… otherwise stated, all course materials will be available at the campus bookstore two
weeks before the first day of class.
A. While C. Unless
B. Still D. Whereas
3.a few members opposing the plan, the executive board has decided to go through with
the investment in Diehl Electronics.
A. Notwithstanding C. Between
B. Consequently D. Throughout
4. The spokesperson for Beaumont Industries made an official apology ................... the company for
the way it dealt with a delivery delay.
A. as soon as C. in spite of
B. according to D. on behalf of
5. ……………… the weather is pleasant, the company’s social gathering will occur at Ogilvy Park this
weekend.
A. Rather than C. Owing to
B. Assuming that D. Hence
6. Reyman Steel is building a new warehouse ……………… the street from its main manufacturing
plant.
A. without B. between

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C. across D. inside
7.the unfavorable feedback Borebrooke University received in the past, this year’s survey
results show that students are generally satisfied.
A. As far as C. Given that
B. Compared to D. Rather
8. Patrick Jolson will be interviewed ................. three other promising candidates for the position of
research and development head.
A. even though C. in honor of
B. up until D. along with
9. The reporter forecasted sunny weather ................. the Midwestern region for tomorrow.
A. among C. without
B. throughout D. until
10. Ms. Jacobs’ managerial style is democratic. ………………, she includes her staff in the decision-
making process.
A. In that C. So that
B. For example D. Rather than
11. ……………… the projects is approved by Mr. Rosewood depends on the report provided by the
Marketing department.
A. Whereas C. Despite
B. Whether D. Although
12. All orders placed online should be received ................. one week of placing them.
A. within C. as
B. since D. to
13. Please submit your timesheet ................. 7p.m this Friday in order to be paid next week.
A. before C. about
B. within D. on

14. Employees will work overtime .................the next two months to complete the order by Jacobs
Petroleum.
A. to C. since
B. over D. by

15. Usually, these tables including statistical figures let us easily compare the estimated expenses

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 and the objective ................. the actual costs and the results of the plan.
A. which C. along
B. unlike D. with

16. A prominent investor has recently bought a 44 acre of land near Cheston Valley, which has been
considered as the largest property sale ................ ten years
A. as C. from
B. by D. in

17. Increase in the oil price from OECD countries can affect corporate profits ................. raising the
costs of raw materials and other operating expenses.
A. amid C. by
B. with D. for

18. The Center for human development aims to provide social livelihood programs ................. the
province emphasizing the need of the community.
A. following C. into
B. to D. throughout

19. Office clerks suggested an increasing level of insulation within the building because without
proper, enough insulation materials, heat is able to pass .................the glass windows and walls.
A. through C. onto
B. beside D. near

20. Ansiana Concrete Co., a dealer in construction supplies, mistakenly delivered the
concrete ................. the wrong construction site, because of the error in running the order.
A. during C. on
B. by D. to

21. Because he exceedingly reached his target sales for the first quarter, the company offered him
an opportunity to choose .................several different models of sports cars as a reward.
A. in C. at
B. from D. of

22. As all our locations are individually owned and operated, prices will vary................... location to
location.

A. on B. from
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C. by D. in

23. Between April 2nd ................. April 11th, the Merewether Library will be closed for renovations

A. or C. yet
B. and D. if

24. All work ..................9 a.m. is considered overtime according to your contract.

A. between C. after
B. through D. out

25. Borrowing library materials .................. the necessary identification is not allowed.

A. into C. among
B. until D. without

26. Recruiters from DHC Electronics are planning to attend trade shows in Birlin and Prague
…………………. they are not going to Warsaw.
A. in spite of C. so as
B. despite D. because

27.research for the Collins case is so complex, Mr. Harris is going to need to request
help from some of the company associates.
A. Because C. Moreover
B. Therefore D. Nevertheless

28. Company travel policy states that executive may fly first class..................... a flight’s duration is
greater than ten hours.
A. as if C. only if
B. not only D. as much as

29. All employee information held by Washington Mutual will be kept in confidence ..................... its
publication is otherwise agreed by individual employees.
A. whether C. as if
B. except D. unless

30. We recommend that all of our customers register their products’ serial numbers online
………………….they may be assured of receiving all software updates.
A. rather B. as to
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C. in case of D. so that
31. The European tire market, which has doubled in size .................. the last decade, is now reaching
its peak.
A. at C. while
B. over D. until
32. In addition to spending time with his family at his home ……………… Morocco, Mr. Smith
somehow managed to organize the final meeting.
A. of C. in
B. to D. from
33. If your pizza is not delivered .................. 45 minutes of ordering, you will receive it free of charge.
A. during C. until
B. from D. within
34. Your application must be submitted to the administration department .................. the last day of
the month.
A. since C. behind
B. by D. until
35. The chairperson was trying to curtail a lengthy, heated discussion.................. the merits of work
ethics due to the time constraint.
A. on C. with
B. by D. to
36. No one will be admitted to the briefing room during Ms. Palmer’s speech, so it is important that
you arrive prior .................the scheduled start time of 3:30.
A. to C. from
B. than D. at
37. Only with enthusiasm and the sincerity gained .................. serving people can we receive true
value of our job.
A. since C. from
B. by D. about

38. ……………… the presentation of the film, ambient noise from neigh-
boring theaters made it very hard for the audience to concentrate on what they were watching.
A. Into
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B. Within D. Throughout
C. Along
39................... the dozens of netbook models currently on the market, the 8.6-inch E-Book Light made
by New Age Machines has been rated the most dependable.
A. From C. Out
B. Of D. Near
40. Several important diplomats were……………… the guests attending the president's 50th birthday
celebrations at his home in Bolivia.
A. prior C. throughout
B. among D. selected
41 .................. hiring the British marketing agent Arthur Downshire, Keene Clothiers Co. has gained
an edge against its competition.
A. Up C. By
B. About D. To
42. Mr. Park, who began his career in a family-owned garments business, served .................. the
company’s president for about 11 years until the business was sold in 1979.
A. on C. in
B. at D. as
43. Because Mr. Davidson was able to keep the machinery................. control, nothing caught on
fire despite the extreme danger of the situation.
A. under C. forward
B. along D. around
44. More shoppers are expected to visit the Cloverdale mall .................the next three months as
more of its stores are beginning to open.
A. upon C. in
B. by D. among
45. It is necessary to name all the people expected to attend the event ................. nametags can
be prepared for each and every one of them.
A. so that C. despite
B. thanks to D. as well as
46. According to rumors, Stillwell, Inc.is going to sign a contract................. the Maxwell Group
as soon as this Friday.
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A. beside C. out
B. with D. off
47. The appointing of new CEO will most likely lead to changes ................. the management
structure to the firm.
A. in C. about
B. at D. or
48. Individuals are permitted to take various tests that will grant them professional
licenses ................ the year.
A. among C. between
B. until D. throughout
49. During the Gold Member Business Banquet, there will be a drawing ................. two to go on
a free Beach Days Caribbean Cruise.
A. toward C. by
B. for D. near
50. Administrators from the main office will hold a meeting ................. plans to expand
company operations into Hong Kong
A. except C. concerning
B. to D. along

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 MINI TEST PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices
are given below each sentence. Select the best answer to complete the sentence. Then mark
the letter (A), (B), (C), or (D) on your answer sheet.

1. Dr. Hartness of Lin School of Medicine is pleased……………….….the opening of a state-of-

the-art research and teaching hospital.

(A) announce (C) announcing

(B) announcement (D) to announce

2. The opening ceremony of Nampa Youth Center will be attended ..................... Mayor Lillian
Bak whose polices have promoted community improvement

(A) to (C) by

(B) as (D) over

3. Due to ……………….….from residents, the Silver Spring Townhouse Community will no

longer allow dogs to be off leash while on the grounds

(A) complaints (C) ingredients

(B) opponents (D) symptoms

4. Monthly records detailing costs should be documented in the material and

labor .................... in order to allow for an accurate yearly budget analysis.

(A) accounted (C) accounts

(B) accountable (D) accountant

5. It is Ms. Kim’s responsibility to ……………….….workers in the TGW Automobile

manufacturing plant located in Mexico.

(A) conduct (B) oversee

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(C) explain (D) focus

6. A commit has been established to develop a ..................... strategy to lower manufacturing

costs and reduce waste at the Qi-Ti Electronic Plant.

(A) relative (C) comprehensive

(B) surrounding (D) slight

7. Mr. Jones has made arrangements for Sam Smith to take his phone calls
while .....................conducts a visit to overseas warehouses for the next two weeks.

(A) him (C) himself

(B) his (D) he

8. Each Marion Village tenant will be supplied with a copy of the ..................... agreement to
keep for his or her own records.

(A) rental (C) rentable

(B) rented (D) rents

9. The Director of Marketing has requested to see the ...................... version of the television
advertisement no later than June 12.

(A) total (C) final

(B) several (D) each

10. The New Haven High School Gazette……………….….by the Milton Young Publishing
Association as best in the nation for amateur papers.

(A) selected (C) was selecting

(B) select (D) was elected

11. Windemark Properties and Management offers those looking to buy or rent a home a
……………….…. network through which to conduct real estate business.

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(A) secure (C) securely

(B) secures (D) securest

12. In appreciation for countless hours of dedicated service, each volunteer is encouraged
to the fourth annual Willum School District dinner.

(A) collect (C) join

(B) order (D) proceed

13. For more information about current Clearwater Apartment Availabilities, either submit a
question on our Website ..................... speak with a leasing agent at 242-453-6465.

(A) but (C) with

(B) and (D) or

14. Ms. Edwards’ receptionist is available to take messages……………….….when she is busy

with other job.

(A) ahead (C) so

(B) even (D) forward

15. Silver Estates Townhouses are ..................... located just blocks from shopping, parks, and
the downtown city center.

(A) considerably (C) critically

(B) eventually (D) conveniently

16. Due to an unusually harsh winter, a series of delays means that construction of the East
Holly Bridge will be completed .................... than previously anticipated.

(A) late (C) later

(B) lately (D) lateness

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17. The third quarter sales ……………….….has shown to be among the best of the last four
years, likely due to a successful marketing campaign.

(A) quotation (C) provision

(B) performance (D) insurance

18. Ms. Wendt was unable to obtain a morning flight and will therefore be arriving in San
Marcos at 8:00 P.M ...................... at noon.

(A) now (C) because of

(B) white (D) instead of

19. As a way to promote employee development, management will ...................... schedule

mandatory training sessions during regular work hours.

(A) previously (C) lately

(B) markedly (D) occasionally

20. Car Top Bags, Inc., the primary...................... of exterior luggage containers for vehicles of
all shapes and sizes, is now selling its products in the United States.

(A) provision (C) provide

(B) providing (D) provider

21. The Millington George Business School is ……………….….the most prestigious of

international business schools to offer online certifications.

(A) on (C) to

(B) among (D) up

22. White Mr. Gee is away at the conference, he would like the sales team to notify
……………….….of any major contract agreements.

(A) he (B) his

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(C) him (D) himself

23. Despite ……………….…. advocating for the purchase of the riverfront property, Mr. Hunt
later recommended the 104th Street complex for the new office site.

(A) highly (C) in case

(B) quite (D) initially

24. The Global Economist released an insightful……………….….in its spring journal regarding
the effects of using digital currency for international purchases.

(A) brochure (C) editorial

(B) directory (D) catalog

25. The Home Owner’s Association recommends securing comprehensive

insurance ..................... any property purchase is finalized.

(A) soon (C) still

(B) once (D) often

26. National Radio released a 60-minute exclusive interview...................... Charlesston Mayor

Marcia Green on her plans.

(A) will be featured (C) featuring

(B) features (D) was featured

27. ……………….….delays because of the heavy snowstorms, Pacific Cap Airlines flight 3828
service to Tokyo will arrive on time.

(A) Moreover (C) Regardless of

(B) Considering that (D) Subsequently

28. Mr. and Mrs. Tungston will be provided reserved seating ...................... the second row of
the theater prior to being called on stage to honor them for their generous gift.

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(A) except (C) in

(B) among (D) toward

29. Only those employees with proper ……………….….may access the online files of
confidential client information.

(A) participation (C) competency

(B) authorization (D) frequency

30. Your .....................gift card totaling $100 may now be used at any of our franchises either
online or in-store.

(A) indicative (C) sensitive

(B) validated (D) dispersed

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 UNIT 7. PART 6 - ADVERTISEMENT, EMAIL, LETTER & MEMO
I. GRAMMAR QUESTIONS
1. Strategies
Step 1: Identify signals
Step 2: Choose the correct answers
2. Examples
Ex: Look at this example, clarify the signal and choose the correct answer:

Gorman Textiles is about………(1)……… our fiftieth Step 1: Iddentify signal (1)

anniversary. During that time, we’ve been providing ……………………………………………..................
many kinds of textiles to clothing manufacturers ……………………………………………..................
everywhere. To celebrate this important occasion, ……………………………………………..................
we are providing free delivery on every single order ……………………………………………..................
during the month of June.

We are doing this to thank every supplier who had

faith in us and our products. For more information,
call 589-1292.

Gorman Textiles has grown from a company with

five people into one that has offices all around the
world. We……(2)…………several new types of textiles
popular everywhere over the past few years, and we
are looking forward to providing more of them in the Step 1: Iddentify signal (2)
future. ……………………………………………..................
……………………………………………..................
Step 2: Choose the correct answers:
……………………………………………..................
1. ……………………………………………..................

A. celebrate
B. to celebrate
C. celebrating
D. celebrated

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2.

A. have developed
B. had been developed
C. will develop
D. were developed

Check – up: Choose the correct answers

Ex1.
I’m writing to inquire a purchase that I………………on your Website. According to the
confirmation e-mail I was sent, I should have received the item three days ago. However, it
has yet to arrive, so I wonder when I will get it.
A. might make
B. made
C. am making
D. will make
Ex2.
The computer system at Farhold, Inc. is schedule for an update Thursday morning. This
maintenance……………… in the performance of the system once completed. The company
intranet will be down while the work is being done.
A. were participated
B. will participate
C. participated
D. participate
Ex3.

Thank you for your interest in joining the Westlake Fitness Center. The purchase of a
membership with us………………you to utilize the exercise equipment at our facility. In
addition, you’ll get access to our professional trainers, who will be able to devise a workout
routine for you that is sure to get you in shape in no time.
A. has allowed
B. is allowing

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C. will allow
D. allowed
II. VOCABULARY QUESTIONS
1. Strategies
Step 1: Identify keyword
− Identify the words related to the answer.
− Read the sentences around related to the answer.
Step 2: Choose the correct answer.
2. Examples

The Fairmount Times is the largest newspaper Step 1: Identify the words related to the
in the local region. answer.

We are currently selling subscriptions at forty ……………………………………………..................

percent off their regular prices, and we’re ……………………………………………..................
also offering a discount on the newsstand ……………………………………………..................
price. Be sure to take advantage of these ……………………………………………..................
outstanding… .............. to get all the news you
Step 2: Choose the correct answer.
need.
……………………………………………..................
A. titles
……………………………………………..................
B. goals
……………………………………………..................
C. requests
……………………………………………..................
D. rates

3. Exercises
Determine the signals and choose the correct answers:
1.
Dear Mr. Fredburg,
We are pleased that you have decided to
Step 1: Identify the words related to
accept the position as Assistant Director of
the answer.
Marketing. As previously discussed,

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the… .............. will be $3,090 monthly. ……………………………………………..................
You will officially start on June 3. Please ……………………………………………..................
come to the Human Resources ……………………………………………..................
Department at 8:30 am to complete the ……………………………………………..................
necessary payroll information and receive
Step 2: Choose the correct answer.
your electronic door code.
A. pay ……………………………………………..................

B. cost ……………………………………………..................

C. estimate ……………………………………………..................
D. charge ……………………………………………..................

Accept (v) /əkˈsɛpt/: chấp Payroll (n) /ˈpeɪroʊl/: bảng Code (n) /koʊd/: mật mã
nhận lương
2.

At Dunning & Hart, we pride ourselves on Step 1: Identify the words related to
how we treat our customers. We have an the answer.
efficient system that enables us to interact
……………………………………………..................
with customers both quickly and
……………………………………………..................
professionally. To allow us to ................. it, we
……………………………………………..................
require all employees to take a customer
……………………………………………..................
service class twice a year.
1. Step 2: Choose the correct answer.
A. modify
……………………………………………..................
B. repair
……………………………………………..................
C. review
……………………………………………..................
D. maintain
……………………………………………..................

Pride oneself on sth Treat (v) /trit/: đối Interact (v) /ˌɪntərˈækt/: Enable (v)
/praɪd/: tự hào về… xử tương tác /ɪˈneɪbl/: làm
cho có thể

3.
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Dear Ms. Popov, Step 1: Identify the words related to
Thank you for inquiring about a job at the answer.
Thompson Magnetics.
……………………………………………..................
We were extremely impressed with your
……………………………………………..................
education and experience, but we
……………………………………………..................
presently have no openings. Therefore, we
……………………………………………..................
are………………to provide you with an offer
of employment. Step 2: Choose the correct answer.

A.prepared
……………………………………………..................
B. uncertain
……………………………………………..................
C. expected
……………………………………………..................
D. unable
……………………………………………..................

Inquire (v) /ɪnˈkwaɪər/: hỏi, Impressed (a)/ ɪmˈprɛst/: Offer (n) /ˈɑfər/: lời mời
tham vấn ấn tượng
4.
Dear Mr. Tunner,
I saw an advertisement for a position at
Step 1: Identify the words related to
your firm in the Sunday edition of the
the answer.
Lakeshore Times. Upon reviewing the
requirements for the job, I believe I am a ……………………………………………..................
perfect match for it. ……………………………………………..................

I am currently employed at Rover ……………………………………………..................

Manufacturing, where I am an engineer in ……………………………………………..................
one of the labs. I conduct research on the
Step 2: Choose the correct answer.
development of exotic metals. ................. ,
I do experiments on these metals to ……………………………………………..................
determine what some of their practical ……………………………………………..................
applications are. ……………………………………………..................

1. ……………………………………………..................

A. Instead

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B. Since then
C. Even so
D. In addition
Conduct (v) /kənˈdʌkt/: tiến Exotic (a) /ɪɡˈzɑtɪ̮ k/: Application (n) /ˌæpləˈkeɪʃn/:
hành hiếm ứng dụng

PRACTICE
1. Questions 1-4 refer to the following advertisement.

Are you tired of buying cleaning supplies full of dangerous chemicals?

………(1)……… Natuway Cleaning Solution, you can be sure that your home is clean and toxin-
free. Natuway is comprised of only natural non – toxin ingredients that will leave your home
spotless.

Our unique multipurpose formula is capable of cleaning………(2)………anything, leaving it

smelling fresh and looking practically new. A special stain-removing formula can be
purchased for fabrics.

Fill out the attached form and send it by mail ………(3)……… your order. ………(4)… Clean
your home the Natuway!

1.
A. For C. With
B. To D. Along
2.
A. relatively C. nearby
B. almost D. yet
3.
A. will complete C. to complete
B. have completed D. completes
4.
A. Moreover, these products have been proven to be safe and effective.

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B. You can then expect your Natuway Cleaning Solutions within ten days.
C. A work crew will then arrive at your home on the above-mentioned date.
D. This product is sold only at leading department stores around the country.
2. Questions 1-4 refer to the following advertisement.
Waterview Valley Ranch is the perfect place to take a horse-riding holiday. Discover the
beauty of the surrounding area and………(1)………about its past as our knowledge guides
delight you with interesting stories of its history.
You like riding horses for relaxation or prefer a challenging ride in the open country, we
have all the equipment you’ll need to fulfill your requirements. ………(2)………In addition,
should you choose to bring your own horses, we can………(3)………them during your stay with
us. This is because our stables have ample space, where they will be well cared for. Simply
let us know what your party needs when call us at 555-7823 to book your spot.
1.
A. learn C. learned
B. learns D. to learn

2.
A. Our regularly scheduled guided tours have been overbooked.
B. This ensures your experience with us is both safe and satisfactory.
C. The livestock we raise is renowned for its exceptionally high quality.
D. Your horse – riding gear must meet the strict standards of the ranch.
3.
A. switch C. house
B. race D. auction
3. Questions 1-4 refer to the following advertisement.
Discover great deals at Dan’s Hardware Store!
In order to thank our loyal customers for giving us years of business, Dan’s Hardware Store
is inviting everyone to attend its yearly inventory clearance sale. From September 1st to
15th, all merchandise will be………(1)……… Take advantage of reduced prices of up to 80
percent off on everything from gardening supplies to outdoor equipment. ………(2)………

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In addition, customers who buy $500 or more worth of merchandise will………(3)………to
receive a $50 coupon, redeemable until December 31. A limit of one
coupon………(4)………transaction applies.
For further information on the sale and directions to the store nearest you, visit our Website
at www.danshardware.com.
1.
A. held out C. marked down
B. done over D. given away
2.
A. We have exciting offers for you in every department.
B. The sale is for one day only, so hurry before it ends.
C. This product is sold in various sizes to suit your needs.
D. Make sure to go online and send in your product orders.
3.
A. be entitled C. entitle
B. be entitling D. have entitled
4.
A. away C. per
B. among D. next
4. Questions 1-4 refer to the following letter.

April 11

Mr. Eric Hampton

Hampton Travel

32 Esmerelda Plaza

Madrid, Spain

Dear Mr. Hampton,

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Two weeks ago, I purchased a tour package from your company for my entire family. We
booked our trip to Brazil for September 2 to 11. We simply love the
trip………(1)………available to us.

However, I have just been informed that I am going to have to travel to Russia for business
during the entire month of September. ………(2)………, I need to postpone the dates when we
are travelling. We would like to visit Brazil from November 10 to 21 instead. ………(3)………

I appreciate your………(4)……… regarding this matter.

Best,

Jose Ortega
1.

A. appearances C. offerings
B. passengers D. instructions

2.

A. as a result C. on behalf of
B. on the other hand D. in spite of

3.

A. The previous trip that your firm arranged was outstanding.

B. According to the contract terms, we can make one alteration to our trip.
C. Therefore, we would like to leave on our trip as soon as possible.
D. Thank you very much for agreeing to change the dates of our trip.

4.

A. understand C. understood
B. understanding D. understandable
5. Question 1 – 4 refer to the following memo.

Attention All Employees

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Corporate management has………(1)……… the company policy concerning vacation and sick
leave.

As of today, all full-time employees who have been with Johnson and Frank, Inc. for at least
six months will be given for additional days of paid vacation per year, totaling 14 days
yearly.

………(2)……… , sick leave will increase to five days per year, which applies to all employees
regardless of time with the company or full-time status.

If you have any questions, Gregory in Human Resources can be reached………(3)……… calling
949-434-4000. ………(4)……… Please be sure to continue to request time off through your
supervisor.

Best regards,

Jennifer Lee,

Director of Human Resources

1.

A. sent C. updated
B. compiled D. extended

2.

A. even so C. therefore
B. also D. nevertheless

3.

A. in addition to C. by
B. prior to D. in

4.

A. He is aware of all details related to the recent changes.

B. You will be granted permission to take time off from work.

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C. He prefers visits to his office rather than telephone calls.
D. Human Resources is responsible for arranging employee transfers.
6. Question 1-4 refer to the following email.

To: Anna West

From: Carlos Harris

Subject: Thank you

Date: May 27

Dear Ms. West,

It was a pleasure to interview for the computer programming position at Davis

International. I am certain I will be an asset to your firm should you decide to hire me.
………(1)……… , I will be able to improve the information database problems you told me
about.

Having worked as a programmer for more than eight years, I clearly have the experience
and knowledge needed to handle those………(2)……… For instance, at my current employer,
Jules Manufacturing, I developed the payroll program the company uses. This
achievement………(3)……… by Mr. Wilson Degas, who is my current supervisor.

………(4)……… I hope to hear positive news from you soon.

Sincerely,

Carlos Harris

1.
A. however C. even though
B. instead D. in particular

2.

A. requirements C. proposals
B. inquiries D. challenges

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3.

A. is verifying C. can be verified

B. was verified D. has verified

4.

A. I accept the offer of employment and can start next week.

B. I’m looking forward to getting a chance to meet you.
C. I’ll submit my application for employment next week.
D. Thank you again for taking the time to speak with me.

7. Questions 1 - 4 refer to the following email.

From: Monique Alvarez [email protected]

To: Makoto Yoshida [email protected]

Date: December 8

Subject: A request

Dear Mr. Makoto,

When you have some time, could you update the Partners page on our Web site?
We……………(1)……………….large donations from several local groups at the banquet this
weekend. ………………(2)…………….. . ……………(3)………………., I noticed an error in the current
listings that I’d like you to correct. Capstone Industries was listed as a Gold partner but
has……………(4) ................. donated at the Silver level. When you add the new partners, could
you check the donor levels of all the organizations? Thank you and see you at lunch.

Monique

1.

A. will receive C. received

B. are received D. receives

2.

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A. Following is the current list of our foreign branches.
B. Our Web site is poorly designed in terms of access speed.
C. We should list them as supporters.
D. We are planning to eliminate our donor levels.

3.

A. In addition C. Therefore
B. Because D. As a result
4.

A. partially C. only
B. sharply D. briefly

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 UNIT 8. PART 6 - NOTICE, ANNOUNCEMENT, WEBSITE & ARTICLE

I. GRAMMAR QUESTIONS
Ex: Clarify the signals and choose the correct answer
To: All employees Step 1: Identify signals
From: Lillian Serrano ………………………………………………………………….
Date: March 31 ………………………………………………………………….
Subject: New CHRO ………………………………………………………………….
Good morning, ………………………………………………………………….
After carefully considering all applicants for ………………………………………………………………….
Chief Human Resources Officer, Mr. ………………………………………………………………….
Frederick Williams has been selected as the
best candidate for the position. Beginning Step 2: Choose the correct answer
on April 10, Mr. Williams… ................ from ………………………………………………………………….
his job as Director of HR at the Beaverton ………………………………………………………………….
office. ………………………………………………………………….
A. will transition ………………………………………………………………….
B. to transition ………………………………………………………………….
C. has transitioned ………………………………………………………………….
D. transitions

Check – up: Choose the correct answers

1.
FROM: Elliot Adams
TO: James Taylor
A client………(1)… ....... our office on Monday at 10 A.M. I would like you to attend a meeting
with him at 11: 30 A.M to discuss his project. A detailed………(2)… ....... of the project will be
sent to you tomorrow. I would like to go over it with you on Friday morning. Please review
the material before then.
1.
A. visitor B. visiting
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C. to visit D. will visit
2.
A. explainable C. explains
B. explanation D. explain
2.

Dear Ms. King,

Please accept my apologies for the delay that you………(1)………. with your order.
Unfortunately, the first………(2)………. of The Collected Works of Architect James Naismith
that you ordered is not available. In fact, the book is entirely out of print. I would be happy
to process a refund for you if you wish.
Alternatively, I can send you a copy of a similar book on Mr. Naismith at no additional cost.
We will even cover the shipping charges. Please advise me of your preference by sending an
email to [email protected]. Thank you.
Steve Wilson
1.
A. experimental C. to experience
B. experiencing D. have experienced
2.
A. edit C. edition
B. editable D. edited
3.
Devlin Realty has a………(1)… ..... located office suitable for five people on the second floor of
Merrimack Tower. It comes furnished with a telephone connection as well as high-speed
Internet and………(2)… ..... access to the building’s facilities. These include meeting rooms, a
fitness center, and a lounge. Contact Chris Albini at 555-2091 to learn more.
1.
A. convenient C. convenience
B. conveniently D. inconvenience
2.
A. includes B. include

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C. to include D. including
II. VOCABULARY QUESTIONS
1. Examples
Determine the signals and choose the correct answers
1.
We are certain that if every employee Step 1: Identify signals
is………(1)……….to satisfying customer’s ………………………………………………………………….
needs, Fan Clothing will develop a fine ………………………………………………………………….
reputation. To motivate staff members to ………………………………………………………………….
improve customer service even more, ………………………………………………………………….
each employee will be………(2)… ...... for ………………………………………………………………….
monthly cash incentives. Staff could ………………………………………………………………….
receive up to $500 as a bonus. A memo
with details on this incentive will be Step 2: Choose the correct answer
distributed shortly. ………………………………………………………………….
1. ………………………………………………………………….
A. diversified ………………………………………………………………….
B. dedicated ………………………………………………………………….
C. extended ………………………………………………………………….
D. obtained ………………………………………………………………….
2.
A. eligible
B. capable
C. responsible
D. comparable
Incentive (n) Distribute (v) Extend (v) Eligible (a) /ˈɛlədʒəbl/: có
/ɪnˈsɛntɪv/: ưu /dɪˈstrɪbyət/: /ɪkˈstɛnd/: kéo thể, đủ điều kiện
đãi phân phát dài, gia hạn
2.
January 11 (Chicago) – Director Jillian Hubble Step 1: Identify signals

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of the internationally renowned Feraninni ………………………………………………………………….
Schools held a press conference Thursday ………………………………………………………………….
announcing the decision to .................... a ………………………………………………………………….
branch of the private high school on Crecent ………………………………………………………………….
Ave. Ms. Hubble said that plans to build the ………………………………………………………………….
new state-of-the-art school have already been ………………………………………………………………….
approved by the city’s planning committee.
A. renovate Step 2: Choose the correct answer
B. purchase ………………………………………………………………….
C. open ………………………………………………………………….
D. relocate ………………………………………………………………….
………………………………………………………………….
………………………………………………………………….
………………………………………………………………….

Renown (a) Press conference (n) /prɛs State – of – the- art (a): hiện đại
/rɪˈnaʊn/ ˈkɑnfrəns/: cuộc họp báo nhất

3.
In response to the growing popularity of Step 1: Identify signals
previous Marsalli Gallery events, we have ………………………………………………………………….
moved from our Main Street address to the ………………………………………………………………….
more spacious Plaza Court Building located ………………………………………………………………….
in the city center. This……………….will not ………………………………………………………………….
only allow more people to attend the ………………………………………………………………….
Summer Art Fest and other events, but will ………………………………………………………………….
also enable us to enjoy the beautiful
outdoor setting of Plaza Court. Step 2: Choose the correct answer
A. comment ………………………………………………………………….
B. order ………………………………………………………………….
C. change ………………………………………………………………….
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D. cost ………………………………………………………………….
………………………………………………………………….
………………………………………………………………….

4.
Dear Clearwater Country Club Members, Step 1: Identify signals
Some of you have contacted me recently ………………………………………………………………….
with concerns of increased wait times due ………………………………………………………………….
to the high number of non-member ………………………………………………………………….
patrons visiting the Country Club ………………………………………………………………….
restaurant. I want to assure all members ………………………………………………………………….
that we are working to increase staff and ………………………………………………………………….
expand the seating in order to sufficiently
meet the increased demand. Step 2: Choose the correct answer
………………., please note that our members ………………………………………………………………….
will always be treated with priority over ………………………………………………………………….
non-members when dinning at the club ………………………………………………………………….
restaurant, and our staff will always do our ………………………………………………………………….
best to minimize inconveniences. ………………………………………………………………….
A. On the contrary ………………………………………………………………….
B. Therefore
C. Furthermore
D. In spite of the fact that

Patron (n) /ˈpeɪtrən/: khách quen Assure (v) /əˈʃʊr/: bảo đảm

PRACTICE

1. Questions 1-4 refer to the following notice.

Continue your education!

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Would you like to return to school but can’t afford the high price of a university education?
Then take classes at Beaufort Community College. We offer classes in economics, math,
science, computer science, and much more. Visit our Web site at www.beaufortcc.edu to
learn about our classes and………(1)… for them.
………(2)………. Some are for people learning the basics. Others are for more advanced
learners. ………(3)………..of these classes are affordable to anyone who is interested in
becoming more educated.
We look forward to………(4)… you on campus this coming semester.
1.
A. will register C. register
B. registering D. registered
2.
A. You can transfer credits from other schools.
B. The prices of our classes are incredibly low.
C. Make selections from a variety of classes.
D. We are pleased to confirm your registration.
3.
A. All C. Both
B. Every D. Each
4.
A. calling C. visiting
B. recruiting D. seeing
2. Questions 1-4 refer to the following notice.
ATTENTION ALL TENANTS
Wimberley Group will ………(1)……….. its rent collection system to electronic one. This
change will apply to all apartments effective February 1 ………(2)……….. Cash and personal
checks will no longer be accepted.
Every tenant needs to create a user profile at www.wimberleygroup.com. After logging in,
tenants will be able to………(3)… a payment. You can do this by selecting the unpaid bill
and then clicking on the button at the bottom of the screen. ………(4)… you hit “Pay”, the

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amount you designate will be deducted from your registered credit card or bank account. Of
you wish to arrange automatic payments, please click the button labeled “Pay this amount
every month”.
Thank you for your cooperation. If you have any questions, email us at
[email protected].
1.
A. induce C. convert
B. fluctuate D. recover
2.
A. Tenants had found the new system easy to use.
B. From that day on, tenants must pay their rental fees online.
C. The new system allowed for a greater variety of payment options.
D. Only certain Wimberley Group occupants will be affected.
3.
A. postpone C. oppose
B. cancel D. make
4.
A. Even though C. Since
B. During D. As soon as
3. Questions 1-4 refer to the following announcement.
Notice for All Staff
The shopping mall our store is located in will be closed from December 24 to 26.
………(1)… ......., some of you will be coming in on December 24 to set up for our post-holiday
sale. The guard who usually opens the mall doors in the morning is off duty during this time.
………(2)… .......Daniel Manahan is the most senior staff member, so I will give it to him, and
he will let everyone inside.
It is vital that you………(3) ......... Daniel at the entrance at exactly 10 A.M. We don’t want to
waste time making him go back and forth to open the doors, so please be considerate and
arrive as………(4)… ...... as you can.
Thank you for your understanding.

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Alison Culpepper
Store manager
1.
A. Besides C. Accordingly
B. Otherwise D. However
2.
A. Making sure we answer customer inquiries in a timely manner is our priority.
B. You should be able to use your employees pass to access the mall.
C. A security code will therefore be required to enter the building.
D. You will need to handle backorders caused by his absence.
3.
A. are meeting C. had met
B. meet D. met
4.
A. punctually C. politely
B. regularly D. impressively
4. Questions 1-4 refer to the following announcement.

Southwestern Residences
IMPORTANT ANNOUCEMENT
The building’s………(1)………..will perform maintenance checks on the condominium’s
electrical circuits and switch boxes on Monday between 10 A.M and 1 P.M. During this time,
the power supply will be………(2)… We apologize for any inconvenience this may cause.
………(3)………..However, repair work may need to be carried out if any problems are
detected. ………(4)… , the shutdown may be extended to accommodate repairs.
For details regarding this and other related matters, please contact the building
superintendent, Ms. Jena Gordon, at 555-2124. Thank you for your patience and
understanding.
1.
A. administer C. administration
B. administrative D. administratively

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2.
A. motivated C. interrupted
B. pressured D. dismissed
3.
A. A realtor will be showing people around the building during this time.
B. The maintenance check lasted through the weekend.
C. We are sorry that we were unable to complete the inspection.
D. We intend to restore electricity immediately following the inspection.
4.
A. In this case C. By far
B. Above all D. On the contrary
5. Questions 1-4 refer to the following article.
The GizmoTech Technology Showcase will be held at Somerset Hall on Friday, October 3
from 7:30 pm to 11:45 pm. The most highly anticipated item, the GizPhone Gold, is
expected to draw a huge crowd of people anxious to purchase the device as soon as it goes
on sale at midnight………(1)… the event. During the showcase GizmoTech employees will
be………(2)………..available to answer people’s questions. Attendees will also have the
opportunity to try the device out for themselves after a demonstration of its functions.
………(3)……….. Given that GizmoTech inventory has been known to sell out in a matter of
minutes, this is sure to provide consumers with added incentive to sign up early.
Anyone interested in is advised to register at www.GizmoTech.com/Showcase as soon as
possible to avoid………(4)… shout out of the exhibit.
1.
A. throughout C. following
B. within D. into
2.
A. daily C. normally
B. lately D. readily
3.
A. Best of all, they will be given priority status to buy the phone.

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B. GizPhone Golds will likely hit shelves a month after the product launch.
C. Their products will be sold at marked-down prices to all customers.
D. In fact, the company’s other products sold remarkably well this year.
4.
A. get C. gotten
B. getting D. got
6. Questions 1-4 refer to the following article.

City Officials Close to Selecting Developers for Downtown Building.

Marinville officials have shortlisted developers they are considering to redo the Halpern
building. There are now only three………(1)… remaining from an initial 25.
As stipulated when the project first started, the firms left in the running must now add more
detail to the plans they submitted at the beginning of the year. In
their………(2)………..presentations, they should demonstrate that they can meet all of the
board’s remodeling requirements. ………(3)……….. “If all goes all well”, says Brian Schimidt,
director of the Marinville Downtown Authority, “We’ll select the
most………(4)………..candidate, draw up an agreement, and get started before the year is
out”.
1.
A. obstacles C. locations
B. agencies D. questionnaires
2.
A. preceding C. forthcoming
B. general D. incomplete
3.
A. The candidates all came up with compelling final proposals.
B. They hoped to develop a construction plan at that time.
C. The deadline was extended to allow for additional projects.
D. A complete budget and detailed blueprints must also be included in the proposal.
4.
A. impression B. impressionable

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C. impressed D. impressive
7. Questions 1-4 refer to the following web page.
Learn social media marketing tactics only at Genius Marketing’s Power Conference
Are you ready to take your social media to the next level? Then………(1)… ....... Genius
Marketing’s Power Conference and learn cutting-edge social media marketing tactics.
………(2)… ....... This could be the most educational two days of your year.
Genius Marketing will give you real-world tactics to boost your paid and organic social
media marketing efforts. ………(3)… you buy social media advertising or focus on organic
social media engagement, Genius Marketing’s Power Conference is the conference you
need to attend this year. You’ll be inspired by experts, meet others with your challenges,
and get actionable tactics to drive traffic, increase sales and………(4)………..with customer
satisfaction.
To apply, just click the link below.
1.
A. attend C. attended
B. attends D. attending
2.
A. Guide people in the industry to greatness by joining today.
B. The conference will be in Houston on May 3 and 4.
C. Registration for this two-week course will be on November 20.
D. Classes will be held throughout the month of march.
3.
A. Either C. Rather
B. Whether D. Not only
4.
A. divide C. devalue
B. engage D. endure
8. Questions 1-4 refer to the following web site.
Employee Message Board
Holiday Office Party’s Success and Appreciation

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Posted by Julie Norton
I want to thank everyone who………(1)………..make this party a success. ………(2)… We
had some ups and downs as we started preparing for this but the final result has been
extraordinary. In fact, the………(3) consensus seems to be that this year’s party was the
best yet. We had the highest turnout ever and many seem to agree that this year’s activities
contributed to the party’s success. It was a joy to see everyone get along so well and
participate in all the events. We even………(4)… our children’s charity fundraising goals
by over $1000. Once again, I would like to thank everyone.
1.
A. helps C. helping
B. helped D. had help
2.
A. I really enjoyed all the food and chatting with everyone.
B. I worked really hard to plan this event.
C. Special thanks to Keith, Grant, Vanessa, and Melissa, who spent many hours outside of
work to help plan everything.
D. I’m glad to see that everyone made it to work today.
3.
A. regular C. different
B. familiar D. general
4.
A. overstepped C. exceeded
B. surrendered D. overwhelmed

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 MINI TEST PART 6
Directions: Read the texts that follow. A word or phrase is missing in some of the sentences.
Four answer choices are given below each of the sentences. Select the best answer to
complete the text. Then mark the letter (A), (8), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following e - mail.

To: [email protected]

From: [email protected]

Date: April 9

Subject: Order CX6752

Ms. Dunn,

Thank you for (131) with Lux Luggage. After carefully reviewing our inventory we have
determine that one of items you ordered is not currently in supply (132).

Voyage Rolling Suitcase Maroon Large (1) $359 – In stock

Voyage Rolling Suitcase Maroon Medium (1) $259 – In stock

Voyage Rolling Suitcase Maroon Carry-On (1) $159 – Out of stock

We understand that you may have intended these items to be a set. If you wish to cancel
your (133) order and choose different style or color of luggage, we will provide a ten
percent discount toward your purchase. Once you have the item reference numbers from
our Website or catalogue, simply call 343-564-3522. A customer service associate will apply
the discount to your order made by telephone.

We (134) forward to serving all of your future luggage needs

Sincerely,

Lux Luggage Customer Service

131.

(A) commenting (C) shopping

(B) meeting (D) working

132.

(A) Below is a list detailing the availability of the items you requested:

(B) The following shows your order history from oldest to most recent:

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(C) Please note that discounted items cannot be refunded.

(D) Our staff are very knowledgeable and friendly.

133.

(A) ready (C) thorough

(B) entire (D) common

134.

(A) look (C) had looked

(B) were looking (D) looked

Questions 135- 138 refer to the following advertisement

To: All Employees

From: Doug Hammon

Date: June 12

Subject: [ internal ] Westbrook Branch General Manager

Greetings Klein Bank Employees,

After several months of interviews and thorough consideration, a committee has

determined that Mr. Silivia Lucian is the most qualified candidate for General Manager at
the Westbrook Branch. The new………..(135) involves directing and training a team of 14
employees as they operate the newest branch of Klein Banks… (136)

Ms. Lucian has many years of valuable experience working in banking industry.
She……….(137) a strong base of knowledge as a beginning teller in Grenning Bay branch.
She now acts as assistant manager of the same bank where she has worked for a total of 26
years. At the Grenning Bay branch she is known for a visionary……….(138) style which is
expect to be of great benefit at her new post.

Doug Hammon

CEO Klein Bank

135 . (A) manager (C) facility

(B) position (D) division

136. (A) She started working as a sales representative

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 (B) The interview has reschedule for June 15

(C) She also be responsible for promoting bank

(D) Klein Bank are recognizes for its friendly service

137 . (A) will gain (C) is gaining

(B) gains (D) gained

138 . (A) manage (C) management

(B) manages (D) managed

Questions 143-146 refer to the following advertisement

The Centennial Bluebird Complex is a 20,000 square meter facility that is used for a large
variety of community events in Ardalan County. It was constructed five years ago thanks to
the donations of local residents……….(143) knowns as “ The Bluebird”. The site operated
year-round to host recreational programs for individuals of all ages and interests ……….
(144) Youth, amateur and professional athletic event occur regularly in the facility’s many
and indoor field.

Ardalan County prints and distributes a (145) yearly activities catalogue to its more than
10,000 households. A digital……….(146) can also be found online at ardalancounty.org/the
blue bird. Non-residents can participate in events by paying a small membership fee.

143. (A) Mutually (C) Popularly

(B) Essentially (D)Exclusively

144. (A) The location is specifically dedicated to the use of the children.

(B) In fact, those working in this facility will receive a comprehensive benefit package

(C) For instance, the residents of Ardalan County are proud of its natural
surroundings

(D) These include youth camps, cooking classes, concerts, and more

145. (A) complete (C) completes

(B) completing (D) completion

146. (A) copy (C) certificate

(B) signature (D) manuscript

114
 UNIT 9. PART 7 – LETTERS, EMAILS

I. QUESTION TYPES

From: Harold Leighton [email protected]

To: Charlotte Bryant [email protected]

Subject: Online banking Service Now Active

General
Date: April 30
information

Dear Ms. Bryant,

Thank you for signing up for Sylvan Bank’s online banking services. This email
serves as confirmation that your request has been approved. You will now able to
keep track of your accounts, pay bills, request overdrafts or extensions, active a
credit card, and wire funds to other accounts. -1-

To active your account, visit www.sylvanbank.com and log in to the Web site using
the user name and password you registered at one of our branches.

Once you have successfully logged in, you will be asked to changed your password
Detailed
again. Please use a mixture of numerals and letters no shorter than eight
information
characters in length. We highly recommend that you change your password on a
monthly basis for the safety of your accounts. – 2- On occasion, you will have to
give answers for these questions when logging in.

I have attached a copy of the service registration contract you signed for your
reference. -4- Please confirm your registration by replying to this e-mail. It will Enclosed file/
simply let us know that this is your correct e-mail address, and that you have request

received notification.

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 Thanks you again, and we hope you will find our online banking services both
convenient and efficient. -4-

Sincerely,

Harold Leighton

Online account representatives, Sylvan Bank

1. General questions
1.1. Common questions

A “General question” usually the first question in the reading, and the information to be
found is often at the beginning of the passage.

Common General questions:

1. What is indicated about the seminar/notice/announcement/...

2. Who/where/what/ Why/ most likely...
3. What is suggested about the article/memo/notice/...
4. What can be inferred from the article/announcement/...
5. What is the purpose of the email/article/...
6. Why was the letter/memo/email... written?
7. What is....mainly about?
8. What was the topic of the conference/meeting. .. ?

1.2. Strategies

Step 1: Determine the “general information” graph

Step 2: Find signals in “general information” graph

Step 3: Choose the correct answer

1.3. Analyzing example

What is the purpose of the e-mail?

Step 1: ………………………………………………………….
A. To request answers to security questions

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B. To notify a customer of new Website Step 2: Signals:
features
……………………………………………………………………..
C. To give information about using services
D. To confirm personal details of a current ……………………………………………………………………..
client
Step 3: Correct answer:………………………………..

1.4. Check – up

1. Question 1 refer to the following e-mail

I heard from a colleague that your organization is looking for donations of artwork for an
upcoming charity auction. I am a local artist who makes ceramic sculptures and would be
happy to provide an item for the event. Please let me know where to bring the sculpture
and by which date you need it. Also, could you tell me what will happen to the artwork if it
isn’t sold?

1. What is one purpose of the letter?

A. To ask about a job in a gallery

B. To request admission to an exhibit
C. To offer a donation for an event

2. Question 2 refer to the following e-mail

I’ve forwarded you a copy of your travel itinerary for your business trip to Japan. Please go
over the details and notify me of any needed changes. If the schedule is fine, please confirm
by replying to this e-mail.

2. Why was the the e-mail written?

A. To request confirmation of trip information

B. To provide notice of an accommodation change
C. To ask for a schedule for a business trip

3. Question 3 refer to the following e-mail

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Dear Mr. Cunning,

I received your message yesterday regarding the order of a suitcase from our Web site on
February 2. You indicated that the item has not yet arrived. This is the information that I
have:

Order number: 887598

Item: Lennox black patent leather carry-on suitcase model #344

Cost: $122.76 (tax included)

Shipped on: February 5

Shipped to: Timothy Cunning, 6522 Swan Lake Road, Raymont ID 99877
3. Why did Ms. Sutherland write to Mr. Cunning?

A. To provide information about a business

B. To verify the delivery of a purchase
C. To ask about the availability of a service
D. To respond to his previous inquiry

2. Detail questions

2.1. Strategies

Step 1: Determine keywords in the question

Step 2: Find keywords or synonyms in the passage

Step 3: Choose the correct answer

2.2. Analyzing examples

How often does Ms. Bryant should change Step 1: Keywords in the question:
her password?
………………………………………….………………………….
A. Once a month
Step 2: Keywords or synonyms in the
B. Once a week passage:

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C. Once a year …………………………………………………………….……….

D. Never Step 3: Correct answer:…………………………………

2.3. Check – up

1. Question 1 refer to the following e-mail

I am sorry to inform you that the vehicle you reserved on our agency’s Web site yesterday
will not be available on the dates indicated. Unfortunately, it is peak season and those types
of minivans have all been booked. However, I can offer you one of our larger vans. It seats
eight passengers and only costs $20 more than the one you wanted. I hope you will find this
offer suitable. Please let me know.

1. Why is the requested vehicle unavailable?

A. It is no longer offered as an option

B. It has already been scheduled for use
C. It costs more than the customer has budgeted

2. Question 2 refer to the following e-mail

TO: Timothy Carey

FROM: Gina Anderson

I received your inquiry about registering for membership at the Pendleton Golf Club.
Attached, you will find a copy of an application form and a handbook on our facilities and
events. Please fill in the required details and submit the form to one of our staff members.
Once your membership has been approved, you will be sent a membership card and may
start using the facilities.

2. What does Ms. Anderson request Mr. Carey to do?

A. Send her a membership card

B. Submit an application form
C. Give her a copy of a brochure

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3. Inference questions

General information

The information needed to answer this kind of question doesn’t appear directly in the
passage but scattered, so we have to find and synthesize information.
Common inference questions:

1. What is implied about the high – reach excavators?

2. What is indicated about Mr. Ginburg?

3. What is suggested about the Colton Building?

3.2. Strategies

Strategies:
Step 1: Find keywords in the questions and four choices
Step 2: Find keywords, synonyms or relevance information in the passage to determine if
the choices are right or wrong.
Step 4: Choose the correct answer

3.3. Analyzing example

What is indicated about Ms. Bryant? Step 1: Keywords:

A. She has already activated her account - In the question: ………………………………..

- In four choices:
B. She requested a change of password
C. She must answer a short survey A. …………………………………………………………..……

D. She signed an agreement with a bank B. …………………………………………………..……………

C. …………………………………………………………………

D. …………………………………………………………………

Step 2: Keywords, synonyms in the passage:

.…………………………………………………………………….

.…………………………………………………………………….

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 ……………………………………………………………………..

……………………………………………………………..……..

Step 3: Correct answer:

………………………………..

3.4. Check – up

1. Question 1 refer to the following e-mail

Dear members,

Apollo Health Club is pleased to announce on our Web site. You may now take advantage of
different payment modes, including credit card and online transfers, to renew or upgrade a
membership. A Goldstar membership is only $940 and will give you access to various club
areas, admittance to all classes, and consultations with training staff. Regular membership is
still $780.

To learn more about your membership, call your 24-hour hotline at 555-9696. Our
representatives will be happy to assist you.

1. What is NOT offered by Apollo Health Club?

A. A telephone service for customers

B. Personal advice from health experts
C. A variety of payment methods
D. Spa and massage treatments

2. Question 2 refer to the following e-mail

Dear Ms. Carolyn Wentz,

This is an automatic message to notify you about your membership renewal. You will be
forwarded a copy of this message to the e-mail address you provided.

Date: December 15

Member number: CW – 99876

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Membership validity: 12 months

Payment received $940

Regards.

Gerry Yuson,

Apollo health club

2. What is true about Carolyn Went?

A. She is a member of Apollo health club

B. She has not yet paid her gym fee
C. She is uninterested in taking any classes
D. She recently called a hotline

3. Question 3 refer to the following e-mail

Dear Ms. Leary,

I just wanted to inform you about a change to Ms. Clarkson’s schedule when she visits the
branch here in San Diego next week. She will be visiting the head of research, Dr. Leo
Menkin, at the laboratory facilities at 9:30 A.M. on Monday. Unfortunately, branch director
Kyle Mason will not be back from his business trip at that time, so we’ll change that
appointment to Wednesday at 10 P.M. Please reply if you have any questions.

Sincerely,

Andy White

3. What is indicated about Ms. Clarkson?

A. She will be speaking to Dr. Leo Menkin about a job on Wednesday morning
B. She was previously scheduled to meet with Kyle Mason on Monday
C. She has already left for a business trip to a company branch

4. Meaning/ vocabulary questions

4.1. Geneal information

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Common meaning/ vocabulary questions:

1. In which positions marked [1], [2], [3] and [4] does the following sentence belong?

2. What do/does...mean by “...”?

3. The word “...” in paragraph..., line..., is closest in meaning to:...

4.2. Strategies

Step 1: Find keywords in the question.

Step 2: Find sentences that contain above keywords in the passage. Read and understand
the information.
Step 3: Choose the correct answer.

4.3. Analyzing example

In which positions marked [1], [2], [3] Step 1:

and [4] does the following sentence …………………………………………………..………………………….
belong?
Step 2:
“In addition, for extra protection you …………………………………………………..………………………….
will be prompted to provide us with
……………………………………………………………….…………….
answers for three security questions.”
………………………………………………………………..…………….
A. -1-
Step 3: Correct answer: …………………………..……………
B. -2-
C. -3-
D. -4-

4.4. Check – up

1. Question 1 refer to the following e-mail

Dear Ms. Schaeffer,

My name is Maury Dekalb, and I have worked as a real estate agent in the Chandler are for
over two decade. -1- I noticed that you have been trying to sell your house independently
by listing it in local property guides. I believe that I can find a buyer for your home. -2-

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1. In which of positions marked -1-, -2- does the following sentence best belong?

“Finding a purchaser is certainly not impossible, though, when you’ve got the right sort of
help?

A. -1-
B. -2-

2. Question 2 refer to the following e-mail

Dear Mr. Mazzeo,

I wish to inform you that my company will soon be transferring me to one of our overseas
branches, and I therefore can’t complete the term specified in my lease. I’ll be vacating the
premises and returning my keys to Apartment 506 on June 30.

2. The word “vacating” is closest in meaning to?

A. Moving out of
B. Using
C. Cleaning

III. PARAPHRASE

1. Phraphrasing method

Example 1: We assure you that your order will arrive within seven days

= Delivery is guaranteed to take place within a specific time

➔ Words that have been paraphrased in the above sentence:
- Assure -> ...............................................................................................................................
- Arrive (v) -> (n) .....................................................................................................................
- Seven days -> ........................................................................................................................

Example 2: I am sending a copy of your flight itinerary with my letter.

= Please find the information on your travel plans enclosed

➔ Words that have been paraphrased in the above sentence:

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- Flight itinerary = ...................................................................................................................
- Sending … with my letter = ..................................................................................................

2. Check – up: Choose the correct words to fill in the blanks and form sentences that have
the same meaning with the following sentences

1. I have attached the technical specifications for the AC20 to this e-mail.

= A list of the product’s… .................. is included with the e-mail

A. costs B. details
2. Thank you for finding the date that I asked you about.

= I appriciate your taking time to...............the requested information.

A. locate B. fill out

3. The contract must be signed by both the tenant and the landlord.

= The building owner and the renter both need to sign the rental

4. Candidates for summer internship must submit their applications by June 30.

= The application ........................ for the summer internship is June 30

A. deadline B. acceptance
5. Sales prices are valid from this Friday through next Thursday

= The special discount offer is… .................. for one week

A. alternative B. effective
6. A complimentary breakfast is available to all guests until 10 A.M. at the Bluesky Inn.

= The hotel provides…............... breakfast until 10 A.M.

A. fresh B. free
7. Schedule your appointment a week before you want to have your car checked

A. Appointment for car maintanance should be made a week in advance

B. You should check your car service appointment one week ahead of time

8. Please give me information about the conference facilities at your hotel

A. I would like some details about the meeting rooms at your hotel
B. I want to have a meeting about the services available at your hotel

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2. Analyzing examples

Example 1: Look at the box below. Find the synonyms of the highlighted words in the following
passage.

Donation

Money

Interested

Images

Draft

Article

Dear Mr. Dugarry,

I am a senior staff writer at Open World Monthly, a magazine published in Seattle and sold
nationwide, and I am currently conducting research for an article on successful fundraising
campaigns. Yesterday, I heard a radio broadcast that discussed the recent 100-kilometer trek you
undertook through Sahara Desert to raise money for the Children First Foundation. If it is okay
with you, I would like to prominently feature your trek in my article and include some
photographs. I have been impressed by several of your fundraising efforts, and I think our
readers would enjoy finding out more about your charity work.

I figured I’d be able to find some pictures from your expedition online, but despite extensive
searching, I have been unable to do so. Would you be willing to supply any that I could use in my
piece? If it is not possible, I’d appreciate any other assistance you may wish to provide. I should
point out that I must send an initial rough version of my upcoming piece to my editor by
February 28.

Sincerely,

Theresa Olsson

Senior Staff Writer, Open World Monthly

Question 1 – 2 refer to the above e-mail.

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1. What problem does Ms. Olsson mention? 2. What does Ms. Olsson have to do by
February 28?
A. She cannot afford to make a donation
B. She is too busy to sign up for a trip A. Revise an expense report
C. She was unable to find some images B. Create a budget proposal
D. She lost a photographer’s contact details C. Finalize a travel itinerary
D. Submit an article draft

Example 2: Look at the box below. Find the synonyms of the highlighted words in the following
passage.

Inquiry Honor

Complimentary Vendor

Satisfaction In advance

Unaffected Booth

Price

To: George Billings

From: Lane Emerson

Subject: RE: Gourmet Dessert Fair

Date: October 27

Dear Mr. Billings,

Thank you for your interest in selling cakes at the 16 th Gourmet Dessert Fair, which has earned
the distinction of being the largest and most successful event of its kind. To answer your
questions, a space cost $55 regardless of size unless you are a member of the Canadian
Specialty Food Association (CSFA). For members, the price is $45. Also, all sellers can enjoy the
free use of a computer and access to our Privileged Vendor program, through which sellers are
introduced to potential buyers.

127
 Please note that the prices above are for priority booking and only apply to applications and
payments sent to us by November 30. In December, booth charges increase to $65 for
members and $75 for nonmembers.

Sincerely,

Lane Emerson

Even Coordinator
Questions 1 – 3 refer to the above e-mail

1. Why did Ms. Emerson write the e-mail?

A. To invite a coworker to an event
B. To respond to a vendor’s inquiry
C. To describe an ordering process
D. To solicit payment for a service
2. In the e-mail, the word “distinction” in paragraph 1, line 2, is closest in meaning to
A. Contrast
B. Division
C. Satisfaction
D. Honor
3. According to the e-mail, what is true about booth prices?
A. They are unaffected by the size of a space
B. They include the fee for joining an association
C. They vary depending on the number of participants
D. They have been raised since last year

Check – up

Look at the box below. Find the synonyms of the highlighted words in the following passage.

Conditions Three decades

Words Instructions

128
 Strictly

Weber Jones,

Apartment 34, Baronial Arms Building

1531 Lakewood Drive

Chicago, IL 73456

Dear Mr. Jones,

I’m writing to inform you that your manuscript for No Second Chances was received with much
enthusiasm category and are requesting that you submit a copy of the complete manuscript for
review. This is required of all first-time authors. Please note that the manuscript review process could
take up to 12 months to finish as extensive face-checking will be involved.

Once your work has been fully reviewed, we will notify you of our intention to publish by sending you
an offer letter containing our proposed contract terms. If an agreement is successfully negotiated,
your manuscript will undergo an editorial process in preparation for publication and release. Please
note that your work will always be handled by the editors at Scout Publications with the utmost
professionalism.

Enclosed with this letter is a document containing the formatting guidelines you must follow when
submitting your manuscript. Be sure to read each item carefully. Far from being arbitrary, these
guidelines have been carefully designed based on our 30 years of experience in the industry. We
have rejected promising manuscripts in the past simply because these instructions were not
followed.

In closing, we would like to remind you that your submission of a completed manuscript will indicate
to us that you have not submitted your work for review to any other publisher.

James Carrington

Questions 1 – 4 refer to the above letter

1. Why did Mr. Carrington write the letter? 3. What has Mr. Jones been asked to do?

A. To recommend a writer for an editorial A. Revise a lengthy document

129
 position B. Follow the editor’s recommendations
B. To request a copy of a manuscript C. Read the enclosed instructions
C. To approve a completed novel for D. Evaluate a contract proposal
publication
4. What is NOT mentioned about Scout
D. To criticize an aspiring author’s work
Publications?
2. The word “terms” in paragraph 2, line 2 is
A. It deals in works of non-fiction
closest meaning to
B. It owns the rights to Mr. Jones’s book
A. Conditions C. It has been around for three decades
B. Words D. It maintains strict formatting guidelines
C. Periods
D. Relations

PRACTICE

Questions 1 – 4 refer to the following e-mail

To: Steve Corcoran

From: Mary Henry

Date: April 4

Subject: Urgent Request

Attachment: Oakland_event.word

Steve,

I was notified by the courier company this morning that a shipment of merchandise is on its way here
to Lunette’s design studio in L.A. It should arrive sometime between 2 P.M. and 5 P.M. this
afternoon. The shipment contains finished samples that we ordered from a factory in Mexico, some
of which I’d like to exhibit at next week’s Fashion Expo in Oakland. While I would prefer to receive
the items myself, I will be departing for Oakland at 1 P.M. I am needed there to oversee preparations
for the coming event. Please accept the shipment on my behalf. And don’t worry about payment, as
I’ve already taken care of that.

130
When you receive the merchandise, make sure that the quantities are correct and that there is no
visible damage to any of the pieces. Then, I need you to pick out specific articles of clothing and
repack them for overnight delivery to Oakland using AirExpress. I’ve attached to this e-mail a list of
the item that I need. It indicates the model numbers and colors I am looking for.

Send the package to me at Room 44B of the Grand Excelsior Hotel, 82 Whitehall Boulevard, Oakland,
CA 94603.. Call me at 555-7540 if there are any problems.

1. What is the purpose of the e-mail? 3. Where will Mr. Corcoran send the items
A. To place an order for merchandise of clothing?
B. To arrange transport to an event A. To an office
C. To report on a firm’s activities B. To an accommodation facility
D. To request assistance with an upcoming C. To an exhibition center
delivery D. To a department store
2. What is indicated about Lunette’s? 4. What is attached to the e-mail?
A. It has a branch in Oakland A. Directions to a venue
B. It closes after 5 P.M. B. A list of specifications
C. It has a supplier in Mexico C. Packing instructions
D. It is hosting an expo D. A product catalog

Question 5-8 refer to the following e-mail

TO: Wendy Amstrong

FROM: Derek Ling

SUBJECT: Keep up the good work

DATE: July 19

Hi Wendy,

I’m pleased to inform you that, based on a review of the sales results from all of our branches in the
region, yours was found to have had the best overall performance this past quarter.

For the period covering from April to June, store receipts show that you consistently exceeded the
monthly sales targets set at the beginning of the year. More specifically, sales figures in every
department.
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As the top sales performing branch manager, you will be receiving a bonus of $1000 on your next
paycheck. You will also be named in our bimonthly newsletter. As you know, the newsletter is
distributed nationally to all our branches and is frequently read by the CEO, Mr. Tom Robbins.

Furthermore, if you maintain the same level of performance for the next three consecutive quarters,
you will become eligible to be nominated for the Branch Manager Of The Year Award, which is
presented annually during a ceremony at our headquarters in Dallas. Employees who receive the
award are automatically guaranteed a salary increase and become candidates for promotion to
regional supervisors later on.

In closing, could you take a look at your employee information file that I have attached to this e-mail
and make sure that it is up to date? I’ll need to send the information to our head office so that they
have a record of your achievement. Please return it to me by the end of the day.

Thank you and congratulations,

Derek Ling

Regional
5. WhatSupervisor
is suggested about Ms. Amstrong? 6. What is indicated about Polson PC?
A. She is responsible for sales at a computer A. It regularly collects feedback from
Polson PC
store customers
B. She was recently rewarded with a salary B. It holds a yearly event at its main office
increase C. It presently has an opening for a regional
C. She was recommended by the CEO of a supervisor
company D. It publishes a company newsletter every
D. She successfully launched a new line of month
products 7. What does Mr. Ling require of Ms.
Armstrong?
A. Her contact details
B. The name of her direct supervisor
C. An update on her personal file
D. A sales report for the month

Question 9– 13 refer to the following e-mail and letter.

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FROM: Gary Randall
TO: Customer Services, Sporter International, Ltd.
DATE: April 19
Gentlemen,
I have always won Adonis tennis shoes. A few months ago, I purchased my first pair of Sporters.
Inside the shoe box, the warranty says: “From a tradition of over 80 years, these hand-made athletics
shoes meet the demand for quality & performance required by today’s athletes.” Unfortunately, I
have not found this to be the case. An essential difference between the two types of shoes is that
where the Adonis shoes are made with some sort of petroleum-leather blend, yours have cloth lining,
theirs last longer than yours, yours wear through, their slip on and off easily, yours don’t.
Four weeks after I purchased my Sporter sneakers, the cloth around the heel of each shoe was worn
through, exposing the leather underneath. These hand-made athletic shoes do not meet the demand
for quality & performance, nor are they comfortable. Moreover, the price is too high.
I don’t like them and I would never buy or wear another pair.
Mr. Gray Randall
Gary Randall
57 Kenwood St.
Chicago, IL 60637
We are sorry to hear about your disappointment in the performance of your Sporter shoes and will
do our best to take care of this matter properly. We suggest you follow these instructions to return
your Sporter product: (1) Enclose the attached complaint form with your return. (2) Affix the
enclosed label to your parcel. (3) For your protection, we suggest you ship via UPS. A replacement
will be made and if the shoe style you returned is not available, a comparable style will be
substituted. We guarantee to match the quality of the shoes you used to wear.
Questions concerning your return can be answered by an information center representative at 1-800-
443-8000.
Thank you for taking the time to contact us. We look forward to helping you.
Mr. Michael Lewis.

9. What is quote in Mr. Randall’s e-mail?

A. The Adonis company guarantee
B. The Sporter company slogan
C. A review from a satisfied customer
D. A response from a Sporter company representative
10. What are Sporter sneakers manufactured with?
A. Cloth B. Plastic
C. Rubber D. Leather

133
11. What department does Mr. Lewis likely work for?
A. Quality control C. Shipping
B. Customer Service D. Accounting
12. Which of the following statements is TRUE?
A. The quality of Adonis shoes is worse than Sporter’s.
B. Mr. Randall requested information about returning merchandise.
C. Mr. Randall originally used the Sporter’s shoes.
D. Sporter will exchange Mr. Randall’s sneakers
13. What promise does Mr. Lewis make?
A. The return shoe style will be available.
B. He will pay for shipping.
C. He will contact Mr. Randall
D. He will make Sporter’s quality equal Adonis’
Question 14– 18 refer to the following article and letter.

Nursing Shortage
Health Source Magazine
One of the most significant factors contributing to the difficulty in both recruiting and retaining
registered nurses is the care environment. Studies have shown that one of the primary factors for the
increasing nurse turnover rate is workload and staffing. According to one study, nursing managers,
registered nurses and licensed practical nurses all cited “insufficient supply qualified managers and
experienced staff” as the most likely reason for the current or anticipated shortage. In another study,
researchers found that the “underlying cause of turnover is dissatisfaction with workload, staffing
and the supervisor. A poor care environment serves to make other career prospects seem much
more attractive to nurses. Unless issues related to the care environment are addressed, traditional
strategies to increase the overall supply of nurses are unlikely to be successful.

Dear Editor:
I feel compelled to write this letter in response to the topic of the Nursing Shortage article in the
Health Source Magazine. After practicing as a registered nurse for over 14 years, I know that the
health care system has such staffing shortages that a registered nurse fins it impossible to take
necessary and scheduled lunch breaks. Even worse, these shortages are contributing to unsafe
conditions; unsafe for nurses in that this overwork leads to physical injuries and exhaustion, and
unsafe for patients in that this overload results in missing important symptoms and treatments. I do
not want to leave nursing but, unfortunately, I have reached a point where I am considering finding
an alternate career. I, like many others, need to “have a life” outside of my job. I think it is important
that I spend some time with my wife and family, rather than continuously work overtime. After
134
thinking about this matter long and hard, I have reached one very important conclusion: I must
protect my health and well-being, for if I am not healthy and well, I cannot assist others to become
healthy and well.
14. What is NOT stated as a problem in the nursing field?
A. Conflict with supervisors
B. Long hours
C. Insufficient training
D. Stressful environment
15. What is the purpose of this letter?
A. To voice an opinion
B. To request compensation
C. To complain about an article
D. To submit survey information
16. What will the writer of the letter most likely do?
A. Retire
B. Take a leave of absence
C. Look for a different job
D. Work part-time
17. What can be inferred from the news article?
A. Nurses need to be paid more.
B. A new strategy needs to be resolve the nursing shortage dilemma
C. There has been an increase in the number of students applying to medical schools.
D. Many health facilities are hiring unlicensed workers.
18. What experience did the writer of the letter mention that relates to a cause of nurse
turnover in the article?
A. He sustained a physical injury on the job
B. He doesn’t get along with his supervisor.
C. He is stressed due to the lack of staff members.
D. He found a job that pays a higher salary

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 UNIT 10. PART 7 – MESSAGE CHAIN

I. EXAMPLES AND ANALYZING

Jeff Simmons 8:12
Hi Ms. Gotti. Just got the conference center. I’m Delivery Bay 21.
Miriam Gotti 8:15
OK, Jeff. I’m head over right now with a few of my team members. Should be there in Purpose

20 minutes
Jeff Simmons 8:17
Noted. Would you like me to start unloading stuff for the event?
Miriam Gotti 8:21
Sure. I just got off the phone with Mr. Cooper. He’s in the lobby upstairs. I’ve asked
him to go down and meet you.
Jeff Simons 8:22
Great! It is all right if we start setting up then?
Miriam Gotti 8:23
Detail
By all means! Mr. Cooper’s got the forms you’ll need to get past security
Miriam Gotti 8:24
We’re in Hall D by the way
Jeff Simmons 8:25
Got it! See you there in a bit, Ms. Gotti.

1. General questions

Why did Mr. Simmons contact Ms. Gotti?

Step 1: …………………………………………………….……
A. To ask for further instructions
B. To notify her about a delivery Step 2: Signals ………………………………………………

C. To confirm her attendance at an event ……………………………………………………………………..

D. To inquire about some documents
Step 3:

Correct answer:………………….…………………………

136
Check – up

1. Question 1 refer to the following text mesage

Hank Warden

Good morning. I’m with Nene-Connect Wireless. I’ve come to your apartment to install a
router, but no one is home. Are you nearby?

Michaela Howe

Oh. That completely slipped my mind. I’m actually at the airport right now. I’m about to
catch a flight.

1. Who most likely is Mr. Waden?

A. A technician
B. A salesperson
C. A landlord
D. A plumber

2. Detail questions

Where will Mr. Cooper meet Mr. Step 1: Keywords in the question:
Simmons?
………………………………………………………………………
A. In Hall D
Step 2: Keywords or synonyms in the passage:
B. In the lobby
C. At delivery bay 21 ……………………………………………………………...………
D. At a security office
………………………………………………………………………

Step 3: Correct answer:…..…………………………...

Check – up

1. Questions 1 refer to the following message chain

Joe Greyson

Do you have enough company handbooks to give your trainees?

137
Clair Fontaine

I believe so. There’s box of them in the supply room. Near the back. I saw them there last
month

Joe Greyson

Mr. Jennings used all of those last week. I’ll ask them to print some more for you and bring
them to your office after I pick them up
1. What does Mr. Greyson offer to do?

A. Make some modifications to a company handbook

B. Drop off some extra copies at Ms. Fontaine’s workplace
C. Call a store to order more of a product
D. Pick up some boxes from a supply room

3. Inference questions

What is indicated about the conference Step 1: Keywords in the question and 4
center? choices:……………………………………………….……….

A…………………………………………………………..………
A. People need to fill in a form to get past
security B…………………………………………………………..………

B. It houses 4 large conference rooms C…………………………………………………………..………

C. There is a security giving instructions at D…………………………………………………………..………
the main entrance
Step 2: Keywords or synonyms in the
D. It is located in street D passage:

……………………………………………………………………..

……………………………………………………………………..

……………………………………………………………………..

……………………………………………………………………..

……………………………………………………………………..

Step 3: Correct answer:…………………………………

138
Check – up:

Questions 1 – 3 refer to the following message chain

GARY HARRISON Hi, guys. I was wondering whether either of you is going to 17:40
the design software training session. It’s being held in the
conference room on the fourth floor at 11 A.M tomorrow.

ELAINE OLIVER Do we have to attend? It’s for a program called De-Zine Pro, 17:42
right?

VERA JORDAN Mr. Hale said it’s optional. I’m not going since I already 17:44
know how to use De-Zine Pro. I took a course to update my
skills last summer.

GARY HARRISON I think I’ll go. I’m not familiar with that program. 17:47

ELAINE OLIVIER Me neither. I guess I should go, but I have a client meeting 17:50
at that time.

VERA JORDAN We’ll be using De-Zine Pro for some major projects, so 17:54
maybe you should reschedule your appointment.

ELAINE OLIVIER I’ll see if I can delay it until the afternoon, then. No 17:56
promises, though.

GARY HARRISON Let me know if you’re coming. Maybe we can get lunch 17:57
together after it’s done.

ELAINE OLIVIER I’ll let you know later tonight. Probably around 8 or 9 P.M 17:58

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1. What is indicated about tomorrow’s 3. What will Ms. Olivier most likely do?
training session? A. Finalize a schedule for her team’s upcoming
A. Mr. Harrison will conduct it. projects
B. It is not obligatory for employees. B. Call a customer to cancel an appointment
C. Mr. Hale will reschedule it. C. Meet Mr. Harrison at his office in the
D. It is for newly hired staff. afternoon
2. What is suggested about Ms. Olivier? D. Notify a colleague about her availability
A. She downloaded De-Zine Pro from a
Website.
B. She is not proficient in a software program.
C. She has been unable to contact a client.
D. She was asked to attend an afternoon
session.
Question 4 refer to the following chat discussion

Emma Browning Hi Sarah. It looks like I won’t be making it back to the 15:39
office this afternoon. My meeting is running long.
Could you send me your presentation by email
instead?

Sarah Clapp Hi Emma. Sure thing. But do you think you’ll have 15:41
time to look it over before tomorrow?

Emma Browning Absolutely. I can read it on my way home on the train 15:46
and send you my notes at around 7 P.M.

4. What is NOT indicated about Ms. Browning?

A. Her meeting will probably end late.

B. She commutes to work on a train.
C. She is uncertain about Ms. Clapp’s abilities.

Question 5 refer to the following chat discussion

140
Hank Warden Good morning. I’m with Bene-Connect Wireless. I’ve 11:26 am
come to your apartment to install a router, but no one
is home. Are you nearby?

Michaela Howe Oh. That completely slipped my mind. I’m actually at 11:28 am
the airport now. I’m about to catch a flight.

Hank Warden Ok. That’s fine. We can reschedule easily enough. 11:29 am

1. What is suggested about Ms. Howe?

A. She is an existing customer of Bene-Connect.
B. She is employed by an Internet provider.
C. She just returned from a business trip.

4. Meaning questions

At 8:23, what does Ms. Gotti mean when Step 1: Determine the graph that contains
she writes, “by all means”? the phrase “by all
means”……………………………………
A. She will try to get to a venue as soon as
possible Step 2: Meaning of surrounding sentences:
B. She would like Mr. Simmons to follow
……………………………………………….…………………….
through with his idea
C. She expects a task to be completed ……………………………………………………….…………….
within a time frame
Step 3: Correct answer…………………………...
D. She wants Mr. Simmons to find people
who can assist him

Check – up: Following questions refer to the following message chains

1.

Betsy Lindhof 8:52

Ms. Farrow won’t be able to start work today. Had a personal emergency. She can come in
tomorrow, though

141
Daniel Sung 8:58

OK, no problem. We’re mostly just doing orientation today. She can catch up

Betsy Lindhof 8:59

That’s what I thought. Just wanted to let you know.

At 8:59, What does Ms. Lindhof mean when she writes “That’s what I thought”?

A. She was certain that Mr. Sung could take her place
B. She did not believe Ms. Farrow’s absence would be an issue
C. She assumed that an extra session would need to be held

2.

Joe Greyson 9:47 A.M

Do you have enough company handbooks to give your trainees?

Clair Fontaine 9:48 A.M

I believe so. There’s box of them in the supply room. Near the back. I saw them there last
month

Joe Greyson 9:49 A.M

Mr. Jennings used all of those last week. I’ll ask them to print some more for you and bring
them to your office after I pick them up

At 9:48 A.M, what does Ms. Fontaine mean when she writes “I believe so”?

A. She agrees that extra newsletter should be printed

B. She supposed she can drop by the print shop
C. She thinks there are sufficient number of handbooks
D. She understands that newsletter have been distributed

3.

Gary Harrison 17:53

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Are going to go to the software training session?

Elaine Oliver 17:54

I guess I should go, but I have a client meeting at that time.

Garry Harrison 17:55

We’ll be using De-Zine Pro for some major projects, so maybe you should reschedule your
appointment

Elaine Oliver 17:56

I’ll if I can delay it until the afternoon, then. No promises, though.

At 17:56, what does Ms. Oliver mean when she writes “No promises, though”?

A. She does not think it matters whether she attends training

B. She cannot guarantee that she will have time to go to lunch
C. She is uncertain that she will be able to postpone a meeting
D. She is hesitant to take a course over the summer with Ms. Jordan

4.

Michaela Howe 11: 41 A.M

I just spoke to the manager, Susan Lewis, and she said she will let you in. Just go meet her at
the office on the second floor

Hank Warden 11: 42 A.M

All right. Is it OK if she signs the work order form? The company requires authorization
before I start any work

Michaela Howe 11: 43 A.M

That shouldn’t be a problem

Hank Warden 11: 43 A.M

Great.

143
At 11:43 A.M, what does Ms. Howe mean when she writes “That shouldn’t be problem”?

A. She is willing to repair a device on her own

B. She does not mind if someone else signs for her
C. She can go down to a lobby to meet a technician
D. She is familiar with a software installation process

5.

Daniel Renfrew 4:17 P.M

We suggest you hire either Ms. Corriere or Mr. Faye for the seminar

Barbara Stratten 4:18 P.M

Why not Mr. Banks?

Ellen Weiss 4:19 P.M

The company hired him to speak a few years ago. I think it would be better for us to hear
from someone new

Barbara Stratten 4:20 P.M

I haven’t been working here for very long. I had no idea

At 4:20 P.M, what does Ms. Stratten mean when she writes “I had no idea”?

A. She did not know Mr. Renfrew was unavailable

B. She was not familiar with the hiring process
C. She was unaware of Mr. Banks’ former presentation

II. PARAPHRASE

1. Phraphrasing method

Example 1: The Internet is an inexpensive means of advertising

= Online advertising is a low – cost way to promote your business

➔ Words that have been paraphrased in the above sentence:

144
- Inexpensive: ......................................................................................................................
- Advertising: ........................................................................................................................
- Mean .................................................................................................................................

Example 2: All of our monitores are guaranteed to last more than 10 years

= Our displays are well-made and extrememly durable

➔ Words that have been paraphrased in the above sentence:

- Monitors.............................................................................................................................
- Last more than 10 years ....................................................................................................

Check – up

1. To make up for the drop in profits, the company fired 30 workers last quater.

= The company… ..................many employees last quater

A. hired B. dimissed

2. We are seeking applicants who have acquired broad experience in the service industry.

= Those who have ...................... experience in the hospitality industry will be welcomed

A. expensive B. extensive

3. We offer the most competitive prices in the automobile industry

A. We provide high-quality and low-priced transport service

B. Compared to most car companies, our prices are quite low

4. The product will be sold across the country on October 15

A. The product will be available nationally in the middle of October

B. By the second week of October, the product will be sold out

5. Workers must wear clothes that are suitable for the laboratory

A. Appropriate attire must be worn in the laboratory

B. People are asked to wear comfortable clothes in the laboratory

145
6. Successful applicants should speak a minimum of three languages

A. Candidates who speak three languages will succeed in the company

B. Candidates with fluency in a variety of languages will be hired

7. Emporio’s furniture is handcrafted and can be tailored to suit any office.

A. Emporio specializes in customized furnishings

B. Emporio’s speciality is designing and decorating offices

8. Jan Pal’s lastest film is better than his previous works, from a technician perpective

A. Jan Pal’s newest movie is more technically accomplished

B. Jan Pal’s most recent release uses more complex technology

2. Analyzing example

1. Choose the suitable word to form sentences which have the same meaning with the
former ones.

- When are you moving?

= When will you .............. to another branch?

A. transfer B. ocupy
- I need to find a place to rent in Shelby

= I need to ………… a ............... in Shelby

A. hire – department B. buy – house

- It’s very hard to find an apartment for under $900 in that neighborhood

= I think a............. in this area is unrealistic

A. money B. budget
- That department is only a 15-minute walk from your work

= The …………. is located ................ your office

A. unit – low B. condominium – near

2. Questions 1 – 2 refer to the following text message chain

Libby Pike 10:05 A.M

146
I heard that you’ve been promoted to manager of the Shelby branch! When are you
moving?

Clyde O’Neil 10:05 A.M

I leave in about two weeks

Libby Pike 10:07 A.M

You’re going to be busy packing

Clyde O’Neil 10:08 A.M

I know. And I need to find a place to rent in Shelby. Since you worked at that branch last
year, can you recommend any neighborhoods close to the office?

Libby Pike 10:12 A.M

My apartment was in Crystal Heights, which might be OK for you. It’s only a 15 minute walk
to the office and in a really nice part of Shelby. What’s your budget?

Clyde O’Neil 10: 14 A.M

I don’t want to spend more than $700 a month

Libby Pike 10: 15 A.M

1. What
I’m is suggested
not sure. about
It’d be very hardMs.
to Pike? 2. Atfor10:15
find an apartment underA.M,
$900what does
in that Ms. Okie most
neighborhood
likely mean when she writes “I’m not
A. She will transfer to another branch
Clyde O’Neil sure”? 10:16 A.M
B. She pays over $700 per month in rent
Then I might
C. She try looking
was once in another
Mr. O’Neil managerarea. ThanksA.anyway!
She is not certain that a unit is vacant
D. She has lived in Shelby before B. She believes a budget is unrealistic
C. She thinks an area is inconveniently

147
 located

D. She was not informed about a promotion

PRATICE

Question 1 – 4 refer to the following chat discussion

Gregory Tandy 11: 01 AM

We were planning to hold a welcoming luncheon for our summer interns on June 5 at
Typery Hall, but the venue has to be changed.

Matilda Jones 11: 02 AM

Why? I though the department manager liked that place

Gregory Tandy 11: 06 AM

It turns out that 15 interns from the banking department will be joining since Ms. Spitz is on
leave. She’s the one who usually handles their orientation. Anyway, Typery Hall doesn’t
have enough space for everyone

Matilda Jones 11: 08 AM

What about Weathersby Grill at Quentin Hotel? I heard it has a huge seating capacity

Jake Russell 11: 09 AM

That’s true. We had Steve’s retirement party there last month, and it was able to
accommodate about 80 people

Gregory Tandy 11: 09 AM

That sounds perfect

Jake Russell 11: 11 AM

148
It serves the best vegetarian dishes I’ve ever had. You could ask for them to be included on
the luncheon menu. Since I happen to have the restaurant’s brochure, I’ll bring it to your
office before I leave work this afternoon

1. What is mainly being discussed? 3. At 11:09 A.M, what does Mr. Tandy mean
when he writes “That sounds perfect”?
A. A newly opened eating establishment
A. A leave request has been approved
B. An invitation to a company event
C. The decision to change a location B. A venue meets a requirement
D. The results of a recruitment session
C. More people decided to join an event
2. What is mentioned about Quentin Hotel?
D. A menu has been expanded
A. It offers discount on certain rooms
4. What will Mr. Russell do later in the day?
B. It hires new interns every summer
C. It contains a space for large group A. Make a room reservation

D. It can supply audiovisual equipment B. Dine at a hotel restaurant

C. Attend a retirement party
D. Drop off a pamphlet

Question 5 – 6 refer to the following text message chain

Raissa Silva (3: 22 P.M)

Hi, Ganesh. I just spoke to Sofia Harrell. Unfortunately, she turned down our offer to have
her speak at the April 9 technology convention because she doesn’t have the time

Ganesh Upasani (3:26 P.M)

That’s understandable. Do you know of anyone else who might be suitable?

Raissa Silva (3: 27 P.M)

I saw a recording of fantastic talk by Ali Mendoza from Francher Engineering. He’s known
for his engaging topics. I’m not sure how much he charges for an appreance, though

Ganesh Upasani (3:28 P.M)

149
 I’ll look into it

Raissa Silva (3: 30 P.M)

Thanks! If that doesn’t work out, let me know and I’ll keep looking

Ganesh Upasani (3:31 P.M)

Okay
5. What is the purpose of Ms. Silva’s 6. At 3: 28 P.M, what does Mr. Upasani most
message? likely mean when she writes “I’ll look into it”?

A. To introduce the responsibilities of a A. He will check into the feasibility of

job postponing an event
B. To ask for speech topic suggestions B. He will investigate Mr. Mendoza’s speaking
C. To report that an invitation was fees
declined C. He will request information about a
D. To confirm a date for a presentation conference venue
D. He will find out where an engineering firm is
located

Questions 7-10 refer to the following online chat discussion.

Steven Irvine [9:05am] Hi, this is Steven from Lubbock Co. I’m scheduled to visit your
home today to install smart meters for gas and electricity. The
arrival time will be between 3 pm and 5 pm.

Kristin Titus [9:08 am] I had forgotten that was taking place today, and I was planning to
go out this afternoon. Could you come in the morning instead? Or
tomorrow?

Steven Irvine [9:09 am] Sorry, but I’m in Danbury this morning, and tomorrow I’ve got
appointments in Columbus City. According to the customer list,
you’re slotted to receive the first visit in Livingston, but I could
move you to the last time slot. Then I’d there sometime after five.

150
Kristin Titus [9:11 am] I would appreciate that. That’s give me enough time to run some
errands.

Steven Irvine [9:11 am] My partner, Pam Hillard, will be with me to make the installation
go faster. She’ll stick around afterwards to give you a tutorial on
the device and keeping track of your energy consumption.

Kristin Titus [9:12 am] All right.

Steven Irvine [9:13 am] I’ll send you a text when we’re about twenty minutes away.

Kristin Titus [9:13 am] Thanks. I’ll make sure I’m home.

7. What kind of company most likely is Lubbock Co.?

A. A delivery service
B. A utility company
C. A construction firm
D. A moving company
8. What is suggested about Mr. Irvine?
A. He has met Ms. Titus in person in the past.
B. His job requires him to work in multiple communities.
C. He is currently behind schedule on the daily appointments.
D. His shift usually begins at three in the afternoon
9. At 9:11 am, what does Ms. Titus suggest when she writes, “I would appreciate that”?
A. She would like to have a copy of a customer list.
B. She will have Mr. Irvine make a visit tomorrow.
C. She is glad that services are available in Danbury.
D. She wants to be moved to a later appointment.
10. What is indicated about Mr. Irvine’s partner?
A. She will complete a job within twenty minutes.
B. She has ordered some additional equipment.
C. She plans to arrive earlier than Mr. Irvine.
D. She will show Ms. Titus how to use a device.

151
 UNIT 11. PART 7 - ARTICLES, ADVERTISEMENT, NOTICES

I. EXAMPLES AND ANALYZING

Countries around the Globe Report Record-breaking Summer Temperatures

September 30 – Dr. Christian Mulligan, a researcher at the World Weather

Purpose
Organization (WWO), announced that four countries recorded dramatic
increases in temperature this year. In a press statement from the WWO
yesterday, Dr. Mulligan said some countries endured severe heat waves over
the past year, a condition that is least partially due to climate change,
according to statistics collected by the institute.

In January, Colombia recorded a temperature of 42 degrees Celsius, the

hottest ever in recent decades. Four months later in May, Pakistan topped
records for the entire Asian continent, with a temperature of 53 degree
Celsius. It was followed by Russia, with 44 degrees in July, the country’s
hottest summer in 130 years . Surpassing its own maximum was Finland, Detailed information

which registered a temperature of 37 degrees this year, up from 35 degrees a

century ago.

The WWO says that these changes in temperature are caused by several
factors. Global warming has increased the rate at which the arctic icecap is
melting, driving temperature upwards. Pollution is also a factor, as it affects
the ozone layer which protects the Earth from the sun. An increase of UV rays
entering the atmosphere is raising temperatures around the globe.

1. General questions

What is the purpose of the article? Step 1: …………………………………………………….……

A. To offer a forecast of weather patterns Step 2: Signals ………………………………………………

B. To report observations regarding climate ……………………………………………………………………..

change Step 3:
C. To inform readers of an organization’s
Correct answer:………………….…………………………
activities

152
D. To recommend that countries take certain
measures

Check – up

1. Questions 1 refers to the following article

Sales reports in leading warehouse clubs show that a lint remover is one of the top-selling
products of the year. More than one million Clean-Well Lint Removers, which are
manufactured by Cleaners Corporation, have been sold in the United States since April. This
is an average of approximately 150,000 units per month. The product’s popularity has risen
over the past few months because it is effective in removing lint from washing machines,
clothing, rugs, and other objects.

What is the article mainly about?

A. A leading warehouse club
B. A manufacturing company
C. A best-selling cleaning product
2. Questions 2 refers to the following article
Riverdale Antique Auction!
Come on down to Henderson’s Antiques on 354 Dalecourt Avenue in downtown Riverdale
for its annual antique auction, this Sunday from 1:30 pm. This special event is held to raise
funds for the local children’s hospital. Items on auction are donated by residents and
businesses in the region and include furniture, housewares, artwork, and collectibles! Visit
www.hendersonantiques.com to take a look at the list of items up for auction.

2. What is the purpose of the event?

A. To make room for new stock

B. To collect money for a charitable cause
C. To solicit donations from local residents.
3. Questions 3 refers to the following article

153
 All passengers are informed that photography in the immigration area is not permitted.
Also, make sure that you have your passport and completed customs form ready for the
officer. Proceed to the immigration desk only when instructed to come forward. Only one
person at a time will be served, apart from families travelling with children under age of 10.
3. Why was the notice written?
A. To give instructions on filling out a form
B. To announce changes in departure policies
C. To provide guidelines for an immigration check.

2. Detail questions

When was the hottest temperature Step 1: Keywords in the question:

recorded?
………………………………………………………………………
A. In January
Step 2: Keywords or synonyms in the passage:
B. In May
C. In July ……………………………………………………………...………

D. In September
………………………………………………………………………

Step 3: Correct answer:…..…………………………...

Check-up

1. Question 1 refers to the following advertisement

ASSISTANT STORE MANAGER: Brentwood

Finnegans Supermarket is in urgent need of an assistant store manager for its Brentwood
location. Responsibilities include supporting the store manager, achieving sales target,
training and managing staff, and handling customer service issues. We offer a competitive
salary and a full benefits package including medical, vision, and dental coverage. College
graduates are preferred. To apply, please send a resume and references to
[email protected]

1. How should interested applicants proceed?

154
 A. By contacting a store manager
B. By forwarding documents by e-mail
C. By filling out an application form
D. By sending college transcripts

2. Question 2 refers to the following article

Most people interested in opening a hotel face tough challenges. The hospitality industry is
dominated by establish international brand names with enormous operating budgets, which
are difficult to complete with for independent companies. Hotel industry leader James
Wellington advises hopeful hoteliers that their dreams can come true if they target a niche
market and concentrate on distinguishing themselves from their competitors

2. What is mentioned as a difficulty when starting a new hotel?

A. Managing a large operating budget

B. Competing with well-known rivals
C. Establishing it as an international brand

3. Question 3 refers to the following information

This pass allows the holder to use the Bayside aquarium parking area for one day. The pass
should be displayed on the vehicle’s dashboard while in the parking lot. Any vehicle without
a pass will be towed at the owner’s expense. Please note that the parking area closes 45
minutes after the museum shuts, and all vehicles must be removed by that time. Also, all
passes must be given to the parking attendant upon leaving.

3. What will happen to visitors if they do not have a pass?

A. They will have to pay for parking

B. Their cars will be removed
C. They will not be admitted to the aquarium

3. Inference questions

What is suggested about the World Step 1: Keywords in the question and 4

155
Weather Organization? choices:……………………………………………….……….

A. It recently hired Dr. Mulligan A…………………………………………………………..………

B. It has a branch office in Finland B…………………………………………………………..………

C. It gathers date about global C…………………………………………………………..………
temperatures
D…………………………………………………………..………
D. It releases annual reports to the public
Step 2: Keywords or synonyms in the passage:

……………………………………………………………………..

……………………………………………………………………..

……………………………………………………………………..

……………………………………………………………………..

……………………………………………………………………..

Step 3: Correct answer:…………………………………

Check – up:

Question 01 refers to the following information

In order to request a Royal Bank credit card, please fax the completed application form
along with the following information: of identification, such as a copy of your drivers’
license, birth certificate, for social security card and recent bank statement. Confirmation of
your application will be made by email within two business days after all the required
documents have been received.

1. What is NOT required to apply for a credit card?

A. A piece of identification
B. Financial statement
C. Proof of employment

Question 02 refers to the following notice

156
The Weldon University Library is open to all staff and students and is accessible with an
active university identification card. Members of the local community may also use the
university library. For an annual fee of $49, residents will be issued a library card that will
allow them to borrow library materials when presented. A charge of $1 per day will be
imposed on users who returning materials late.
2. What is indicated about the library policy?

A. It charges local residents a fee every year

B. It requires users to renew their cards each semester
C. Imposes a limit on the number of items borrowed

Question 03 refers to the following advertisement

ASSISTANT STORE MANAGER: Brentwood

Finnegans Supermarket is in urgent need of an assistant store manager for its Brentwood
location. To be considered, applicants will need to have experience managing and leading a
team. This is not an office-based management role and will require that candidates interact
with both team members and customers on a daily basis. Responsibilities include supporting
the store manager, achieving sales target, training and managing staff, and handling
customer service issues.

3. What is NOT stated as a responsibilitiy of the assistant store manager?

A. Meeting set goals for earnings

B. Opening and closing the store
C. Dealing with customer complaints
D. Providing training to employees

4. Meaning questions

The word “endured” in paragraph 1, line 3 Step 1: Determine the graph that contains
is closest meaning to the phrase “by all
means”……………………………………
A. Bore

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B. Ensured Step 2: Meaning of surrounding sentences:
C. Recorded
……………………………………………….…………………….
D. Mentioned
……………………………………………………….…………….

Step 3: Correct answer…………………………...

Check – up

1. Question 1 refers to the following notice

NOTICE: All users of Harbor Crest Subway System

Please note that ticket counters at subway stations will now only be open to the public from
9 A.M through 5 P.M. -1- Outside of these hours, passengers may purchase tickets from fare
machines set up in the stations. -2- Should the assistance of staff be required during these
times, passengers may speak to ticket inspectors located at platform entrances. -3- If you
are unable to locate personnel, simply dial our helpline at 555-4004

1. In which of the position marker -1-, -2-, -3- does the following sentence best belong?

“Daily, monthly and yearly passes can also be renewed by using the devices”

A. -1-
B. -2-
C. -3-

2. Question 2 refers to the following advertisement

Elegante Art Restoration Services

For more than 75 years, Elegante Art Restoration Services has been helping private and
corporate collectors preserve their works of fine art for years to come. -1-. Our staff of 30
art restoration experts will clean, repair, and do maintenance on a variety of items -2-
Elegante provides professional services for all types of paintings, drawing, photographs,
sculptures, or other art objects – 3- Visit www. Elegante.com for details.

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In which of the position marked -1-, -2-, -3- does the following sentence best belong?

“They can also carry out the tasks on location if an item cannot be transported”

A. -1-
B. -2-
C. -3-

3. Question 3 refers to the following information

This notice is to inform everyone that my office has been changed to room 221, formerly
Ms, Brown’s workspace. Ms. Brown has been approved for extended leave and will be away
for six months. I am taking over her responsibilities and office in the meantime. My
telephone number has also been changed, but for the time being, calls made to my old
number will be redirected to me by the department secretary. Starting next week, please
call me at extension 506.

3. The word “extended” in line 2 is closest in meaning to

A. Offered
B. Prolonged
C. Unlimited

4. Question 4 refers to the following notice

Precautions for laboratory staff

There are potential health risks to be aware of when working in laboratories where
infectious materials are handled or stored. Employees are required to practice caution to
protect themselves and the researchers they work with.

4. The word “practice” in line 2 is closest in meaning to

A. Handle
B. Use
C. Assign
D. Rehearse

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II. PARAPHRASE

1. Phraphrasing method

Example 1:

The study was interrupted because of a lack of money

= The research was put on hold due to a shortage of funds

➔ Words/ phrases that have been paraphrased in the above sentence:

- The study............................................................................................................................
- Interrupt.............................................................................................................................
- Lack of money ...................................................................................................................

Example 2 :

Regular maintenance can prolong the life of your equipment

= Inspecting equipment regularly can make it last longer

➔ Words/ phrases that have been paraphrased in the above sentence:

- Maintenance ......................................................................................................................
- Prolong...............................................................................................................................

Check – up: Choose the suitable word to form sentences which have the same meaning
with the former ones.

1. The shopping mall will provide discounted children’s wear this weekend

= The store will sell children’s wear at ............. prices this weekend

A. reduced B. cheap

2. We are excited about working with NeuTech to develop a word processing program

= We look forward to ................. with NeuTech on our joint software project

A. compromising B. collaborating

3. A real estate agent must prepare the contract in duplicate

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A. Two copies of the contract should be provided by the agent
B. A real estate agent should be present when closing a contract

4. Increasing health care costs impose a heavy burden on patients

A. Most patients are covered by medical insurance

B. Patients are put under pressure by rising medical expenses

5. Tom McGuire helped open new locations for our company in the Asian market

A. Mr. McGuire has contributed to the expansion of our operations in Asia

B. To meet the market’s demands, Mr. McGuire extended the operating hours

2. Examples and analyzing

Look at the box below. Find the synonyms of the highlighted words/phrases in the
following passage.

Issues Accusation

Release the Accused

results

Wrongdoing After

Has not responded

to news of its
closing

Titan Trans Loses License to Operate

Las Vegas, May 21 – It was reported today that Las Vegas city manager Alicia Nokes will be
suspending the operations of Titan Trans effective immediately, making it the fourth such
company to close its doors in the past eight weeks. Like the others, Titan Trans is shutting
down because of claim regarding safety problems. Sources say that in the last six months
alone, Titan has been involved in at least a dozen different traffic accidents and received
numerous complaints from concerned motorist and passengers.

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The Federal Transportation Commission will conduct a month-long investigation into these
claims and is expected to reveal its findings in late June. Meanwhile, a court order prevents
Titan Trans from continuing its service.

Titan Trans is one of the most widely used bus companies currently serving Las Vegas roads.
It only recently launched its service following an increase in demand caused by the city’s
rise in population. Over the last two years, workers employed in the city’s entertainment
industries have caused resident populations to swell. Most of these workers depend on
public transportation to get around. But, as Ms. Nokes pointed out “some bus companies
have often neglected safety standards in their pursuit of a quick profit?

Ms. Nokes hopes that Titan’s closure, along with the others, serves as a warning that
authorities are serious about safety. Many citizens have applauded the effort, citing the
importance of road safety to the region’s tourism industry. Company management could
not be reached for comment.
Questions 1 – 4 refer to the above article

1. Why are some bus companies most likely 3. The word “following” in paragraph 3,
closing down? line 2 is closest in meaning to

A. They do not have the necessary licenses A. During

B. They are unable to profit because of B. Next
competitors C. Near
C. They are reacting to a decrease in demand D. After
D. They are being investigated for safety issues
4. What is NOT indicated about Titan
2. What will happen in June? Trans?

A. A court will reach a final decision A. It was accused of wrongdoing by

B. A set of driving rules will be introduced consumers
C. Authorities will release the results of a B. It placed too much emphasis on
study profits
D. Titan Trans will have to pay a fine C. It caters primarily to visiting tourists
D. It has not responded to news of its
closing

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 PRACTICE

Questions 1-4 refer to the following article.

Food Company’s Next Move

November 13 – Abner Foods, a Sacramento-based food company that produces the Lacuna
range of soy-based yogurt, is experiencing major growth after taking an alternative
approach to its traditional business practices. Over the past few years, the company’s
efforts to stand out from the many competitors in the filed had been ineffective. In January
of this year, Abner unsuccessfully tried bringing attention to the Lacuna line by adding
limited runs of exotic flavors inspired by Southeast Asian cuisine. However, the plan was not
backed by market research, which shows that consumers tend to favor traditional flavors in
their yogurt choices.
Following the failure, Abner focused on getting back to basics, reformulating the Lacuna
product line with the finest organic ingredients and launching an extensive advertising
campaign. The change has helped Abner to gain market share from leader, DRF Inc., as
health-conscious consumers are looking for ways to make snack time more about getting
nutrition and less about satisfying a craving. DRF Inc.’s yogurts and other snacks are located
with sugar and marketed as an indulgent treat. This has served the company well for
decades, but Abner executives believe their plan to emphasize the health benefits of their
yogurt will better position them in the long run.
In keeping touch with its new image, Abner is currently in talks with Essence Coffee, a
popular café chain with a reputation for selling fair trade coffee and organic snacks. Once
the details are finalized, a process that is very near competition, Abner’s Lacuna range will
be available for sale in shops across the country.

1. Why was the article written? 3. What does the article mention about
A. To examine how regulations affect the DRF Inc.?
food industry A. It plans to purchase a competitor.
B. To highlight a company’s strategy B. It only uses organic ingredients.
C. To introduce the health benefits of a C. Its operating costs have increased.
product D. Its products have a high sugar content.

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D. To announce a company’s relocation to 4. What will Abner Foods most likely do
Sacramento soon?
2. What did Abner Foods do earlier in the A. Change the logo on its products
year? B. Introduce a coffee-flavored yogurt
A. Conducted a research project C. Open its own chain of shops
B. Expanded into Southeast Asia D. Form a business partnership
C. Made new flavors available
D. Held a contest for customers
Questions 5-8 refer to the following article
Amico Confirms Trade Show Plans
May 2 – Electronics manufacturer Amico Tech announced at a press conference earlier
today that it will not be participating in this year’s Stockholm Technology Trade Show
(STTS)… [1]……
The trade show is held in the first week of June every year, and it provides a platform for
technology companies to present their largest gadgets to retail buyers and members of the
press……..[2]……. The mission of the event is to further the development of consumer
technology by raising product awareness. It was once highly respected as a key annual event
for industry leaders. However, the cost to participate has nearly doubled compared to last
year, despite a steady decline in visitors over the past few years. ……..[3]…….
Responding to questions about the change of plans this year, Amico Spokesperson Cory
Chambers pointed to the sagging attendance at the STTS and the fact that the event only
draws corporate buyers. “STTS no longer fits our business model. Rather than depending on
bulk purchases from wholesalers, like the ones that attend STTS, we are interested in
reaching out to individual customers and small businesses”, Chambers said.
Amico is now seeking another way to showcase its tech-related products. While the trade
show is going on, the company will introduce the prototype for its new roll-up keyboard on
its web site and give customers the opportunity to become product testers by completing a
form online. ……..[4]… Winners will be selected at random, and they’ll be sent a keyboard
to test and keep.
5. The word “further” in paragraph 2, line 3, is closet in meaning to
A. advance

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B. reassure
C. measure
D. add
6. What is indicated as one reason why Amico Tech will use a different strategy this year?
A. It wants to expand its customer base.
B. Its keyboard prototype has not been completed.
C. It has had steadily declining revenues.
D. Its new leadership team is in disagreement.
7. According to the article, what will Amico Tech do the first week of June?
A. Conduct interviews for new employees
B. Hold a grand opening event
C. Accept requests to try a product
D. Demonstrate products at a conference
8. In which of the positions marked [1], [2], [3] and [4] does the following sentence best
belong?
“Amico’s management team thus felt their decision was justified”.
A. [1]
B. [2]
C. [3]
D. [4]

Questions 9-11 refer to the following article.

Eye on Business
TORONTO (March 1) – At a press conference yesterday, Toronto-based Jensen
Manufacturing announced that the company has been purchased by GCD Inc. Jensen
Manufacturing will keep the same branding and product lines but will operate under the
new parent company.
Jensen Manufacturing employees were concerned that the new arrangement could result in
layoffs, but GCD Inc. managers are working to prevent this. “We do not plan to downsize at
all”, said Casey Guzman, a spokesperson for GCD Inc. “However, some employees will be
moved to other sites to take advantage of their unique skill sets. Human resources will
finalize the staffing changes in May”.

165
The main Jensen Manufacturing plant in Toronto will continue to produce its range of
mountain bicycles. In order to align Jensen Manufacturing’s business practices with those of
GDC Inc., the facility will begin using tires, belt, and seats produced right here in Canada,
which will accompany the gears and frames already produced on site by Jensen
Manufacturing.

9. Why was the article written? 11. What is suggested about GDC Inc.?
A. To announce a change in ownership A. It has designed a new type of bicycle.
B. To explain a manufacturing trend B. It uses domestically produced products.
C. To highlight the reason for a delay C. It will move its headquarters to Toronto.
D. To promote a business’s grand opening D. It was sold to another company.
10. What does Mr. Guzman say will happen
in May?
A. A skills training session will be held.
B. A company will announce some layoffs
C. A facility will receive an upgrade.
D. A department will make personnel
decisions.
Questions 12-13 refer to the following notice.
To celebrate the 30-year anniversary of one of the most popular horror movies of its time,
CineSpark Theater will be screening the Hidden Room on Saturday, June 8, at 7:00 pm. This
will be followed by a book signing event with some of the artists who contributed to the
recently released hardcover Art of the Hidden Room, which features hundreds of artworks
inspired by the classic film.
Unfortunately, tickets to the movie and book signing have already sold out. However, we’re
giving away two tickets to a lucky winner who will also receive a copy of Art of the Hidden
Room. To enter draw, simply send your full name and phone number to
[email protected] before June 4.

12. What is NOT true about Art of the Hidden Room?

A. It was made available only recently.

166
B. Its content was inspired by a movie.
C. Some of its contributors will attend an event.
D. Its previous edition is completely sold out.
13. What do people have to do for a chance to receive two free tickets?
A. Give a donation to a theater
B. Answer some trivia questions
C. Submit in some personal information
D. Place an order for a book.
Questions 14-15 refer to the following document.
Central Valley Financial Partners
REIMBURSEMENT REQUEST FORM
Number: 382625
Purchases:

Description of items Amount

8 pizzas ($15 each) $120

Balloons and decorations $22

1 decorated cake $38

1 retirement card $5

Total amount $185

Notes: Celebration for Richard Dugas on December 9

Submitted by: Elisa Cooper
Signature: Elisa Cooper
Date: December 10
Authorized by: Patrick Rhodes
Signature: Patrick Rhodes
Date: December 10

167
 Please submit receipts with this request form.

14. What type of event most likely took place at Central Valley Financial Partners?
A. A retirement celebration
B. A product release party
C. An opening ceremony
D. A welcome reception
15. What did Mr. Rhodes most likely do on December 10?
A. Told a team member to purchase some party supplies
B. Authorized the repayment of some money to an employee
C. Sent a reservation deposit to a catering company
D. Attended a special event at a banquet hall

168
 MINI TEST PART 7
Directions: In this part, you will read a selection of text, such as magazine and newspaper
articles, letters, and advertisements. Each text is followed by several questions. Select th
best answer for each questions and mark the letter (A), (B), (C) or (D) on the answer sheet.

Questions 147-148 refer to the following advertisement

To: Justin Roberts, Director of Admissions at Rivers University

From: Daniel Newman, Headmaster of Sunnyside High School

Date: March 14th, 2017

Subject: Sabrina Gouveia

Dear Mr. Roberts

When Ms. Gouveia first entered Sunnyside High as a ninth grader, I was initially impressed
by her enthusiasm. She was willing to participate in all the possible events and activities that
our school offered. She is a well-rounded person with a winning personality. Her friends and
instructors praise her for being selfless, loving and optimistic. The atmosphere she creates
makes everyone around her delighted.

Ms. Gouveia is a very competent scholar. She is one the very few twelfth graders here who
has never received a grade below A- during her high school career. Granting her an
opportunity to become a part of Rivers University will not only give Ms. Gouveia a chance to
shine even brighter but it will also allow Rivers University to gain a talent that will raise its
prominence. Please contact me if you have any questions about Ms. Gouveia. I am happy to
aid her in any way possible

Sincerely,

Daniel Newman

Headmaster

Sunnyside High School

169
147. What is the purpose of the e-mail?

(A) To ask about a person’s personality

(B) To provide information about an instructor’s high school grades

(C) To announce the events that the school offers

(D) To recommend a student to a college

148. What is indicated about Mr. Newman?

(A) He is Ms. Gouveia’s colleague

(B) He works as a principal at a high school

(C) He has received good grades in high school

(D) He is familiar with Mr. Roberts

Questions 149-150 refer to the following message chain

Natalie Pearson

My lunch with Mr. Spiegel ran long. I’m headed back to the office now, but I need you to
print some documents for me 1:25PM

Rick Madrigal

Sure. What do you need? 1:27PM

Natalie Pearson

Do you know how to download files from the company server? 1:28 PM

Rick Madrigal

Of course 1:29PM

Natalie Pearson

170
Great. Go to the Marketing folder and download the file called “Staff Notes”. It’s about ten
pages long. I need copies of that in order to lead the orientation session this afternoon
1:30PM

Rick Madrigal

Okay. How many? 1:32PM

Natalie Pearson

Twenty, please. Thanks a lot 1:33PM

149. At 1:29PM, what does Mr. Madrigal mean when he writes, “Of course”?

(A) He is downloading some software.

(B) He has met Mr. Spigel before.

(C) He is able to access some files.

(D) He has completed an assigned task.

150. What will Ms. Pearson most like do this afternoon?

(A) Train new employees.

(B) Complete a report.

(C) Interview job candidates.

(D) Negotiate a contract.

Questions 151 – 152 refer to the following notice.

Job Opening at Passaic Communications

Passaic Communications - a leading provider of telephone, cable, and Internet services – is

seeking outgoing individuals to join our customer service team. These are full-time
positions, and successful candidates must be available to work any eight-hour shift that falls

171
between 7 A.M and 10 P.M., Monday through Friday. Experience in a similar position is a
plus, but we are willing to offer training.

Candidates must be at least 18 years of age with a high school diploma. To apply, send
resume to Frederick Elkins at [email protected] by July 1. Prior to being invited for
an interview, you will be asked to fill out a brief questionnaire about your personality and
work attitudes, which will be sent by e-mail.
151. What is true about the positions?

(A) They will begin on July 1.

(B) They require previous experience.

(C) They are for weekday work only.

(D) They are offered on a temporary basis.

152. what must applicant do before an interview?

A. Pass a certifications test.

B. Provide a letter of recommendation.

C. Send a copy of diploma.

D. Respond to written questions.

Questions 153 – 154 refer to the following directory.

Sewing World

All the supplies you need under one roof!

We are currently removing the café and sewing books section from the 4 th floor to make
room for smaller rooms to be used to teach sewing skills. We have temporarily rearranged
our store as below to accommodate the construction work.

1st Floor: sewing Machines and Components, Sewing Patterns

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 2nd Floor: Buttons, Zippers, Accessories

3rd Floor: Cloth (cotton, wool, silk, nylon, etc.)

4th Floor: Reopens on August 18

153. What is the purpose of the construction work?

A. To expand a book section.

B. To build some classrooms.

C. To add an on-site café.

D. To organize some accessories.

154. Where can shoppers most likely find the fabric for sale?

A. 1st Floor.

B. 2nd Floor.

C. 3rd Floor.

D. 4th Floor.

Questions 155 – 157 refer to the following article.

Countryside Supplements Corporation Seeks Profit through New Market

By Eileen Hermes

HILTONVILLE, October 10 Countryside Supplements Corporation (CSC) is branching out

into the lucrative protein supplement market. For the past ten years, CSC has exclusively
produced vitamin pills, and the majority of its products were aimed at elderly consumers.
Now CSC wants to reach young consumers with Protogo, its new chocolate-flavored protein
powder for bodybuilders and people who like to work out. ---[1]--- Although CSC has a
strong reputation, it will be difficult for Protogo to stand out, as there are so many protein

173
supplements to choose from. ---[2]---. Advertising firm Linden Consultants, who is handing
the launch, is confident that Protogo can make a name for itself. To draw attention to the
product, CSC is giving away a complimentary protein powder shaker with every 2-pound
container of Protogo, while supplies last. The hope is that consumers will not only the
product when they try it but also that they will be reminded to select Protogo because of
seeing the logo printed on the side of the shaker.

Industry experts are in disagreement about whether or not the move is likely to be
successful. ---[3]---. The potential earnings in this sector are certainly attractive, with the
sports supplement market earning approximately $5 billion annually. ---[4]--- Time will tell
whether CSC will manage to overcome the odds.
155. What is suggested about Protogo?

A. It is intended for older consumers.

B. It is sold in a competitive market.

C. It is rich in various vitamins.

D. It is endorsed by a famous bodybuilder.

156. What does the article mention about CSC?

A. It will launch a new product next month.

B. It has been making protein powder for ten years.

C. Its consumers requested more flavors.

D. It is offering a free gift with purchase.

157. In which of the positions marked [1],[2],[3], and [4] does the following sentence best
belong?

“Yet according to the latest report, only 15% of companies are able to stay in business
beyond the one-year mark”

A. [1]

174
B. [2]

C. [3]

D. [4]

Questions 158 – 160 refer to the following flyer.

Conservation and Sustainable Business Practices Convention

Saturday, February 10, 1 P.M – 6 P.M.

Calvin Center, 271 Oakwood Street

Bright businesses for a bright future!

Order of speakers:

Shunji Kitano, CEO of Indirad Manufacturing and regular contributor to Once Magazine

Angle Spiegel, Founder of the nonprofit group True Rivers Alliance

Guerin Rousseau, Regional Forestry Reserve Chairman and recipient of the Donaldson
Award

Maria Rael (featured speaker), head of the city’s Department of Commerce

Tickets are available at no charge. Fill out a request form at City Hall or at the Wyatt Public
Library to get up four tickets. Seating is available on a first come, first served basis.

158. What is being promoted?

A. A debate among political candidates.

B. A conference on medical policies.

C. A workshop on business leadership.

D. A seminar on environmental issues..

159. What is true about the keynote speaker?

175
A. He/ She has received an award.

B. He/ She founde0d his own company.

C. He/ She works in the public sector.

D. He/ She writes for a magazine.

160. How can interested parties get free tickets?

A. By completing a form.

B. By sending an e-mail.

C. By visiting a Web site.

D. By calling an organization.

Questions 161-163 refer to the following instructions

QTW Antivirus Software

Installation Process

Procedure

Confirm that your system meets the requirements for the RAM, hard disk space operating
system (click here)

Check for previously installed programs that are not compatible with QTW Antivirus
Software, outlined in the QTW Directory here.

- Completely remove any programs from your computer that are mentioned in the QTW
Directory

- Shut down all programs running on your computer except QTW Antivirus Software

- As soon as this is done, click on the Proceed button.

176
These instructions are for the free version of QTW Antivirus Software. To buy the premiunm
version, which provides more regular updates and better protection for your computer, visit
www.qtwsoftware/antivirus.

161. What is provided in the QTW Directory?

(A) An explanation of system requirements.

(B) A contact number for complaints.

(C) A list of incompatible programs.

(D) A confirmation of a password.

162. What should users do immediately before clicking the Proceed button?

(A) Open the QTW Directory.

(B) Remove some files.

(C) Close other programs.

(D) Restart the computer.

163. According to the instructions, what can be done on the Web site?

(A) Providing feedback on a product.

(B) Purchasing an upgrade.

(C) Getting technical assistance.

(D) Extending a product warranty .

Questions 164-167 refer to the following online chat discussion.

Lockhart, Karl (3:34 P.M] We just have a few more days before the March so are things
coming along?

177
Yuan, Feng (3:35 P.M.] Eugenia and I visited the venue yesterday and spoke to a
representative there. They will set up a stage at the front of the room where the winners
will go after they’re announced.
Lockhart Kar, Kari [3:36 P.M] Okay great I’d like to start decorating at 1 PM. so we’re not
rushed.
Blanchi, Eugenia (3:37 PM] I'm afraid that won't be possible. . There's another group
that will be using the room at that time. Their event ends at 2 PM. Then the venue staff
needs about an hour for clean-up
Lockhart, Kari [3:38 PM] All right. I guess we have no choice.
Yuan, Feng [3:38 P.M.] Eugenia, have all the arrangements been made for the
food?
Blanchi, Eugenia [3:40 PM ] Yes. I just have to call the catering company we booked and
confirm the final head count. I’ll do that before their office closes, which is at 5 P.M
I'll Lockhart, Kari (3:43 PM.] Great. It seems like everything is nearly ready. Is there
anything else you think we're forgetting?
Blanchi, Eugenia (3.44 PM] I do have one more question. The venue has a built-in sound
system, right? The room is big, so we're definitely going to need a microphone and a way to
play music.
Yuan, Feng [3:46 PM.] They've got a system, but I think it's a good idea to have our
company's portable microphone and speaker there as a backup. I'll take care of that.

164. What kind of event are the writers most likely planning?
(A) A product launch.
(B) An awards ceremony.
(C) An anniversary.
(D) A grand opening.
165. When will the team start decorating on March 5?
(A) At 1 P.M.
(B) At 2 P.M.
(C) At 3 P.M.
(D) At 5 P.M.
178
166. What does Ms. Blanchi say she will today?
(A) Visit a venue.
(B) Set up a stage.
(C) Test a sound system.
(D) Contact a caterer.
167. At 3:46 P.M., what does Mr. Yuan mean March 5 when he writes, "as a backup"?
(A) He will select some music.
(B) He will bring some equipment.
(C) He will save some files.
(D) He will double-check a fact.
Questions 168-171 refer to the following announcement.

New York Active Streets 2017

New York Active Streets is back! From August 12 to 14, New York residents are encouraged
to walk, run, or bike on a traffic-free Park Avenue.

The following are declared traffic-free areas

- From the Brooklyn Bridge to Park Avenue

-From Duane Street to Lafayette Street

-From Spring Street to 25th Street

-From 27th Street to 51st Street

No vehicle will be allowed to enter or park on any of the streets mentioned above during
the Streets activities, from 6 A.M. on August 12 to 6 PM. on August 14. Repair work on the
Brooklyn Bridge will be temporarily halted during the celebrations.

Rest stops are designated in specific areas on these streets. Food and souvenir vendors who
are interested in selling their goods in the rest areas may now apply for permits at New
York's City Hall. The deadline for applications is August 5. Inspectors from City Hall will be
checking permits during Active Streets, so make sure you clearly display your permit at your
booth. If you have any questions, feel free to call Marcia at 1-800-443-2810.
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Included in the activities will be free bicycle lessons and a dance competition. We need
supporters to work at our bicycle rental station, people to teach others how to ride a bike,
and still others to help organize the event. If you want to become a volunteer, just contact
Ms. May at 1-800- 903-3456

168. For whom is the announcement written?

(A) City residents.

(B) City car owners.

(C) Part-time workers.

(D) Bicycle companies are clearly displayed August 15.

169. What is implied about the bridge repairs?

(A) They will be completed before the event.

(B) Repairmen will take part in Active Streets.

(C) Volunteers will continue the repair work.

(D) Repairs will resume on August 15.

170. What is NOT true about the permits?

(A) They will be sold on the day of the event.

(B) City officials will confirm whether permits are clearly displayed.

(C) Food vendors can apply for them by August 5.

(D) They can be obtained from government office.

171. What is indicated about volunteers?

(A) They must be good at dancing.

(B) They will sell food in the rest areas.

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(C) They will receive certificates from the city mayor.

(D) They will help people during certain lessons.

Questions 172-175 refer to the following letter

Shimmer Cosmetics
www.shimmercos.com
394 42nd Street, Hartford,CT06103

March 3
Andrea Perez
598 Browning Lane
New Haven, CT 06506
Dear Ms. Perez,
Thank you for your interest in selling Shimmer Cosmetics haircare products in your salon, by
doing so, you will be able to generate an additional stream of income in addition to your
services. Enclosed you will find the latest draft of our distributor agreement.-[1]- The
provisions and conditions we discussed over the phone have been added, so please confirm
that everything is satisfactory. If so, please initial each page, sign the last page of the
agreement, and send it back to me at the above address as soon as possible- ---[2]--- A
second copy is enclosed for you to keep for your own records

By becoming an official Shimmer Cosmetics distributor, you will receive a substantial

shampoos, conditioners, and hair gels so that you can mark them up for a profit. -[3]- So, it
is clearly worthwhile to work with us directly. As long as both parties applicable for a period
of two years and can be renewed after that time.

Because you have already received some samples to try for yourself, you should be able to
explain the benefits of the products. I hlets about our products -[4]-However, I would be
happy to send you these useful because they provide description and a guide for which
products to give to your customers. Some work best with different hair types.Just let me
know if you would like these. They will be find provided at no cost

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We look forward to working together with you!

Sincerely,
Carla Leblaue
New Accounts Manager, Shimmer Cosmetics

172. What is the purpose of the letter?

(A) To explain a policy change.

(B) To introduce a product line.

(C) To give a compliment.

(D) To finalize contract terms.

173. The phrase "carry out" in paragraph 2, line 4, is closest in meaning to

(A) bring up

(B) fulfill

(C) take away

(D) approve

174. According to the letter, what will Ms. Leblanc send upon request?

(A) Product samples.

(B) Sales figures.

(C) Promotional brochures.

(D) Business cards.

175. In which of the positions marked. [1], [2], [3], and [4] does the following sentence
best belong? "Your salon will also receive free publicity by being listed on our Web site."

(A) [1]

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(B) [2]

(C) [3]

(D) [4]

Questions 176-180 refer to the following press release and Web page.
CONTACT
Stuart Pullman
Press Officer
618-555-1212
FOR IMMEDIATE RELEASE
June 2017
Oceanic Airlines Upgrades Meal Service
On June 15, Oceanic Airlines began a rollout of its new expanded menu, which will soon be
available on all flights. Passengers will be able to choose from a wide selection of food and
drinks.
In addition to a variety of meal options, passengers on international flights can pick among
three desserts, including one that is sugar-free. Between meals, they will also have a choice
of healthy snacks, such as fresh, seasonal fruit, organic yogurt, or mixed nuts. Passengers on
domestic flights of two hours or more will also be offered these new snack options. Meals
and snacks for passengers with allergies or special diets will be made available if they are
requested at least 48 hours in advance of the flight's departure time.
Juice, tea, and coffee are complimentary on all flights. Alcoholic beverages are also
complimentary for first-class passengers on domestic flights and all passengers on
international flights .
On a final note, unlike other airline companies, Oceanic Airlines will proudly continue to
provide domestic economy class passengers with its refreshing snacks at no charge.

Passenger reviews for Oceanic Airlines

Daniel Torrance of Boulder, Colorado wrote:

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I usually buy a sandwich in the passenger terminal before a flight because I expect the in-
flight meal to be terrible, but that turned out to be unnecessary for my flight with Oceanic.
They just introduced a new menu, and it's great. I had grilled chicken with a baked potato,
and it was the best meal I've ever had on an airplane. My wife is on a restricted diet, so she
selected a low-carb salad with a sugar-free dessert when we bought our tickets. She said it
was delicious.
The only thing that bothered me about the new menu is that Oceanic Airlines no longer
serves sodas. I know that they're trying to offer healthier beverages on their flights, but like
a lot of other people, I still drink soda sometimes. Since I couldn't get soda on this flight, I
drank beer instead, which fortunately was complimentary even for coach passengers.

176. What makes Oceanic Airlines distinguished from their competitors?

(A) It serves alcohol on domestic flights.

(B) It does not charge passengers for snacks.

(C) It offers meals for people with allergies.

(D) Its desserts are sugar-free.

177. What did Mr. Torrance dislike about Oceanic?

(A) They didn't have enough menus for the passengers.

(B) They didn't have the sandwich he ordered.

(C) They didn't offer a drink he wanted.

(D) They charged too much for alcohol.

178. What is suggested about Mr. Torrance?

(A) It was his first time flying.

(B) He was on a business trip.

(C) He traveled by himself.

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(D) He took an international flight.

179. On the Web page, the word "restricted" in paragraph 1, line 4, is closest in meaning
to
(A) private
(B) limited
(C) confidential
(D) extended
180. What can be implied about Mr. Torrance's wife?
(A) She was on a separate flight from her husband.
(B) She was dissatisfied with her meal options.
(C) She requested her meal before the flight.
(D) She fell asleep after the plane took off.
Questions 181-185 refer to the following e-mails.
From: Melissa Wilson
To: Patrick Morrow
Date: 13 January
Subject: Job prospect
Dear Mr. Morrow,
My name is Melissa Wilson. Your wife is best friends with my sister-in-law, Susan. She
suggested that I get in touch with you to find out a little Markamore because I am thinking
of applying for a position with the company.
At the moment, I work for a small agency that does marketing for local businesses. There
isn’t much variety in our work and the head of our company is reluctant to take risks. I've
been looking for a position that would allow me to try new things and grow my skills as a
marketer.
A few days ago, I read an article in Business Weekly titled "Confessions of a Markamore
Marketer”. The article made Markamore seem like an ideal place to work. I'd like to meet
with you whenever you have some time next week to hear your perspective on
Markamore's work environment.
Thanks for your time. I look forward to speaking with you.

185
Melissa Wilson

From: Patrick Morrow

To: Melissa Wilson
Date: 14 January
Subject: Re: Job Prospect
Dear Melissa,
It's a pleasure to hear from you. Susan told me a little bit about you the last time I saw her.
Unfortunately, I won't be able to speak with you in person, as I just left on a two-week
business trip to Amsterdam. However, I would be happy to answer any questions you have
via e-mail.
I read the article that you mentioned. My colleague, Jeff Rowan, is the person they
interviewed. I believed he painted an accurate picture of our company and the creative
freedom we are given. However, he didn't mention how demanding our work can be.
Employees at Markamore are typically required to work on projects for multiple clients
simultaneously, and as a result, we frequently work beyond normal office hours to meet our
deadlines. This creates a lot of stress for many of the employees, but if you are willing to
work under these challenging conditions, it could be a refreshing change. I'lbe happy to put
in a good word for you if you decide to apply.
If you have any other questions about the company, don't hesitate to ask. And be sure to
say hello to Susan for me the next time you see her.
Sincerely,
Patrick
181. Why did Mr. Wilson contact Mr. Morrow?

(A) To thank him for the interview.

(B) To get his opinion about his employer.

(C) To offer him a job with her company.

(D) To request copies of e recent article.

182. Why does Mr. Wilson want to change companies?

186
(A) Her company is too small.

(B) She wants a higher salary.

(C) She wants international clients.

(D) Her work is to repetitive.

183. What is suggested about Mr. Morrow?

(A) He must often stay late at his office.

(B) He was interviewed by Business Weekly.

(C) He and Melissa's sister are friends.

(D) He usually works from home.

184. What is NOT mentioned about Markamore?

(A) It encourages staff to be creative.

(B) It is a stressful place to work.

(C) It is offering multiple job positions

(D) Its staff rarely leave work on time.

185. Who is most likely Jeff Rowan?

(A) An intern.

(B) A marketer.

(C) A painter.

(D) A journalist.

186-190 refer to the following e-mail, invoice, and form

To: Daisy Ferreira <[email protected]>

187
From: Raindrop Skincare [email protected]>

Date: August 6

Subject: Thank you!

Dear Ms. Ferreira,

Thank you for becoming a member of the Raindrop Skincare Rewards Program (RSRP). Your
unique ID is 5450DF. This ID is saved in your online account, so you will not have to re-enter
it every time you make a purchase. No further action is needed, and you can now take
advantage of all the benefits this program has to offer:

2 points for each dollar * you spend on our Web site until September 30, and 1 point per
dollar* after that. Your accumulated points can be used toward purchasing our
merchandise. Advance notice of sales and promotions by e-mail. That means you'll never
miss out on getting the best deals on the products you love. A quarterly box of free product
samples to try, mailed right to your door. Coupons for exclusive discounts on certain brands.

All Raindrop Skincare products are made from natural ingredients and are responsibly
sourced. We believe in keeping the environment beautiful, too!

Sincerely

The Raindrop Skincare Team

* Rounded up. Merchandise only; does not apply to tax and shipping
Raindrop Skincare Invoice

Customer Name: Daisy Ferreira

RSRP ID (if applicable): 5450DF

Mailing Address: 127 Rose Avenue, Lake City, FL 32025

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E-mail: [email protected]

Date of Order: August 12

Item Description Cost per Quantity Total

Unit

T-5738 Grapeseed Facial Moisturizer $45.00 1 $45.00

G-1042 Citrus Soy Daily Cleanser $24.00 1 $24.00

W- 3456 Rose Petal Hand Lotion $21.00 2 $42.00

C-2917 Skin Calming Overnight Mask $39.00 1 $39.00

Please allow 3 days from the order date for your goods Subtotal $150.00
to arrive, If you are not completely satisfied with our
Sales Tax $10.50
merchandise, you may return it on or before August 31.
For questions or comments, e-mail: Shipping $12.50
[email protected]
Total $173.00

Raindrop Skincare Customer Survey

Name: Daisy Ferreira

Please rate the following categories on a scale of 1 (poor) to 10 (excellent).

Product Selection: 6 Product Quality: 8

Value: 7 Ease of Using the Web Site: 9

Delivery: 9 Customer Service: 8

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 Your Comments: Most of the products I ordered were effective for my skincare needs.
However, I was dissatisfied with the hand lotion, which I thought was too greasy.

186. What is the purpose of the e-mail? (B) August 15

(A) To request customer details. (C) August 19

(B) To confirm a membership. (D) August 31

(C) To respond to an inquiry. 189. What can be suggested about the

order?
(D) To introduce a product.
(A) It was partially paid for with points.
187. In the e-mail, the word "certain" in
paragraph 2, line 5, is closest in meaning (B) It was eligible for a product discount.
to
(C) It earned Mr. Ferreira 300 points.
(A) Particular
(D) It was sent by express mail.
(B) Confident
190. Which product did Ms. Ferreira
(C) Valid dislike?

(D) Accurate (A) T-5738

188. When most likely did Ms. Ferreira (B) G-1042

receive her goods?
(C) W-3465
(A) August 12
(D) C-2917

Questions 191-195 refer to the following e-mail, advertisement, and form

190
To: Sam Bryant <[email protected]>

From: Jessica Duncan <[email protected]>

Date: July 26

Subject: Your advertisement

Dear Mr. Bryant

Thank you for choosing Payday Pages to advertise your business. I have created a sample
advertisement based on the text you dropped off at my office this morning. Please view the
attached file to see what it will look like in the paper when it runs next week. If anything
needs to be fixed, please inform me as soon as possible. I won’t be able to make any changes
after 5 P.M. on Friday.

Your business will be billed according to the following rates:

1-8 lines, text only: $100

1-8 lines, with photo/logo: $175

9-15 lines, text only: $150

9-15 lines, with photo/logo: $225

More than 15 lines: dependent on size

Do not hesitate to contact me if you have any questions.

Sincerely

Jessica Duncan

Bright Printing

We bring your ideas to life!

Bright Printing is the area's leading provider of custom printing for clothing. We can add your

191
company name, logo, slogan, and more to any piece of clothing.

Perfect for :

- Uniforms

- Company events

- Customer gifts

- Fundraisers

We sell T-shirts, sweatshirts, jackets, and hats on-site in a wide range of colors.

Buy 25 items or more and get 20 % off your entire order.

Visit us today at 844 Grand Avenue or call us at 555- 2900.

Bright Printing Order Form

Order date: Tuesday, August 13

Customer: Alice Bloom Contact number: (724) 555 - 3950

Company: North Landscaping Address: 434 Birch Street

Completion date: Monday, August 19

[ ] Delivery: ………………

[x ] Pick up: [ ] A.M. [x ] P.M.

Print description: 3 –color logo (File: blooml.jpg) on front of shirt, centered, 8’x8’

Selected clothing: Cotton T-shirt, navy blue

Small: 3 Medium: 12 Large: 15 Extra – large: 8

Total number of items: 38

Deposit of $60 received. Remainder due at time of collection.

191. How did Mr. Bryant submit his advertisement?

(A) By making a phone call.

(B) By filling out an online form.

192
(C) By sending an e-mail.

(D) By visiting Ms. Duncan's office.

192. In the e-mail, the word ''fixed' in paragraph 1, line 4, is closest in meaning to

(A) corrected

(B) limited

(C) confirmed

(0) recovered

193.What is the fee for Mr. Bryant's advertisement?

(A) $100

(B) $150

(C) $175

(D) $225

194. What can be inferred about Ms. Bloom?

(A) She wants printing on both sides.

(B) She selected T-shirts in 3 colors.

(C) She will get 20°/o off her order.

(D) She made a payment by credit card.

195. What is indicated about Ms. Bloom's order?

A) It includes three sizes of clothing.

(B) It will take about a week to prepare.

(C) It has been paid for in full.

(D) It will be delivered to her business.

Question 196-200 refer to the following information and emails

Angler Cruise Line: Activities for Tuesday, July 18

8:00 A.M Morning Yoga / Taught by Amy Welsh
Upper Deck Start the day off right with this one-hour yoga session on the deck (weather
permitting). The flow is designed for the intermediate level, but the instructor
will provide alternatives for beginner and advanced students. No fee.
2:00 P.M Scuba Diving at Ocala Island / Taught by Gerald Adams
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Off-site Meet at the main unloading area for a 4-hour scuba diving adventure of shores
of Ocala Island. Beginners will receive lessons while intermediate and advanced
divers may explore the area at their leisure. Cost: $120 for beginners/ $100 for
others. Gear provided. Ages 12 up only.

7:00 PM Wine Tasting Event/Led by Terry Vanover

Gold Hall Sample a variety of wines and learn about how to pair them with various
dishes.
Cost: $25. You must be at least 21 years of age to attend this event
8:00 P.M Tango Dance Lessons / Taught by Edward Padilla
Star Lounge Learn the fundamental steps of the tango to get you started on this lively and
passionate dance. The 1-hour lesson will be followed by two hours of live music
so you can practice what you've learned. No fee
To: Activities Staff [email protected]
From: Lawrence Gifford D.gifford @anglercruiseline.com>
Date: July 17
Subject: Tomorrow's schedule
Hello everyone, there will be a few changes to tomorrow's guest activities. Unfortunately, Edward
will not be able to teach his activity because he sprained his ankle. Therefore, this activity will be
covered by Brandon Prince instead, even though it is supposed to be his day on. Additionally, Amy is
still not feeling well, so Madison Barnes will teach her class in the morning. We might have to make
changes for the rest of the week, but I'll let you know about that later.
Sincerely, Lawrence Gifford
Head of Activities, Angler Cruise Line Vessel #32

To: Angler Cruise Line < [email protected]>

From: Linda McCarty [email protected]
Date: July 24
Subject: Angler Cruise Line Vacation
To Whom It May Concern:
I recently took a vacation with my sister on your cruise line (vessel #32), and I'd like you to know that
we both had a wonderful time. I was impressed by the variety of activities offered each day, and
while we couldn't share in the fun of all the activities, we did attend quite a few. The activity I
enjoyed most was the tango lessons offered on the Tuesday night of our cruise.

194
I wish we could have gone on dancing all night! Furthermore, my sister was nervous about lesson
with Gerald Adams, but she said he was a very good teacher and made her feel comfortable. We will
definitely consider Angler again for a vacation in the future.
All the best,
Linda McCarty
196. What is true about the July 18 activities?
(A) The wine tasting is the only activity with an age limit.
(B) The scuba diving activity will end at 4 P.M.
(C) The yoga session can accommodate various skill levels.
(D) The dance lessons are the only free activity.
197. According to Mr. Gifford, why will the schedule be changed?
(A) An error needs to be corrected.
(B) Too many people signed up.
(C) Some employees are not available.
(D) A meeting space is too small.
198. In the second e-mail, the word "share” in paragraph 1, line 3, is closest in meaning to
(A) distribute
(B) communicate
(C) divide
(D) participate
199. Who taught Ms. McCarty's favorite activity?
(A) Madison Barnes
(B) Edward Padilla
(C) Brandon Prince
(D) Amy Welsh
200. What was Ms. McCarty's sister feeling uneasy about?
(A) Choosing the right gear.
(B) Dancing in front of others.
(C) Going scuba diving.
(D) Doing yoga outdoors.

EXTRA EXERCISES
PART 5

195
1. The assets of Marble Faun Publishing Company ……………………… last quarter when one of their
main local distributors went out of business.
A. suffer C. suffering
B. suffers D. suffered

2. While Mr. Christopher Bloom is in New York to meet with an important client, he may
……………………… a few financial investment seminars.

A. attend C. were attending

B. attendance D. attendee

3. Since the scope of the work of Mr. Kim covered all operations in the warehouse, before retiring
from the company, he… ...................... responsibility for any accidents, delay in delivery, and breakage
of stocks.
A. claims C. claimed
B. to claim D. claiming

4. Having .......................... all the topics in the lesson plan, Mrs. Charles gave her students an
assignment about their visions and plans after graduation from the university.
A. covers C. covering
B. covered D. to cover
5. The clients from Haley Utd, who………………………the office quite regularly, requested an urgent
meeting to discuss the overseas shipment.
A. visits C. visiting

B. visitor D. visit

6. Repairs .................. to our computers the day after tomorrow because of current networking
problems.

A. were made C. was made

B. will be made D. has been made

7. An auction................... at headquarters yesterday.

A. will be held B. was held

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C. holds D. held

8. Brian Tracy had worked for Mint Group for 20 years before he ................... his job.

A. quit C. quits

B. have quit D. had quit

9. If I ...................a day off from work, I will go to the beach.

A. have C. has

B. had D. had had

10. After we................... the report, we will distribute it to all the departments.

A. finish C. finished

B. will finish D. had finished

11. Sakamoto Components’ yearly delivery figures are confidently ................. to surpass those of the
last year by a significant margin.

A. expected C. expects

B. expecting D. expect

12. A storm front ................. by squalls is forecast to past through the southeast part of the region by
early afternoon.
A. will accompany C. to accompany
B. accompanying D. accompanied
13. All employees aspiring to promotions to management positions ................. to have at least five
years’ field experience.

A. require C. are required

B. requires D. has required

14. Mr. Smith demanded that his money be .................after the car he had rented turned out to be
mechanically defective.
A. refund B. refunded

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C. refunds D. refunding
15. Once the computer’s virus was removed, a lot of information ………………

A. are disappearing C. will have disappeared

B. disappear D. disappeared
16. All requests for office supplies should be .......................... to Mr. Park by noon.

A. submitting C. submitted

B. submit D. submission

17. It is important that no person ......................... to the station after office hours unless he or she
has a permit.
A. admits B. is admitting
C. be admitted D. admitted
18.harvesting techniques have helped farmers earn more profits.

A. Improving C. Improved

B. Improvement D. Improves

19. When ......................... the payment, be sure to include the top portion of your invoice.
A. mail C. mails
B. mailing D. mailed
20. Library users must remove all ........................... belongings when they leave the library for more
than a half hour.
A. unlimited C. accurate
B. personal D. believable
21. Several….......................errors with the new software delayed the release date by two months.
A. overdue C. minor
B. reliable D. rapid
22. I can be ……………………… at the number below if you encounter any trouble requiring my
attention.
A. confirmed C. determined
B. reached D. arrived
23. The Society for Communication seeks to advance technical support systems and provides

198
services for the education and .......................... development of its members.
A. profession C. professor
B. professional D. profess
24. I recommend that the presentation you will give next week be ……………………… of the overall
market trends
A. critic C. understanding
B. appreciative D. reflective
25. The orders for the sunglasses have increased.......................... after the recent concert promotion.
A. loudly C. markedly
B. very D. fashionably
26. The proposed reduction in interest rates will… ...................... influence the housing market and
other key economic areas.

A. adequately C. previously

B. positively D. exactly

27. Temple Motors, maker of the once-popular Rabbit Coupe, is ceasing the production of this
model, ......................... due to declining sales.

A. reports C. reporter

B. reported D.reportedly

28. We made photocopies of all the relevant ……………………… in preparation for the press
conference.

A. materials C. materially

B. materialized D. materialization

29. ……………………… operating below acceptable standards should be replaced according to a

decision made at the last month’s industry summit.

A. Equip C. Equips

B. Equipped D. Equipment

30. After the ……………………… of a new auditorium in Plattsfied, we will be able to accommodate

199
business conferences and seminars.

A. construct C. constructs

B. constructing D. construction

31. In the job interview for the position at Mercury Bank, Mr.Takeuchi had to admit that he had little
……………………… in the relevant field.

A. known C. knowledge

B. knowledgeable D. knowing

32.about the junior advertising and marketing role is available in the carriers section
of our website.

A. Information C. Facts

B. Details D. Specifics

33. As Waltworth Jewelry is expanding its operations next year, there are currently
job in several different divisions within the organization.

A. open C. opens

B. opening D.openings

34. The ……………………… for the public park will be between Meriwether Avenue and Winchester
Drive, just north of Korean Street.
A. belief C. site
B. advancement D. travel
35. After ten years in ………………………, Ravensdale Fiduciary Firm is expanding its factories to
Shanghai, Hong Kong, Tokyo, Seoul and Singapore.
A. operate C. operated
B. operation D. operational
36. There’s another piece of evidence that there has been enormous .......................... in the supply of
customized services to customers.

A. growth B. grows

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C. grown D.grower

37. Our aim is to increase the efficiency of the rail services both for freight and passengers by
providing services on the network and increasing ..........................among companies.

A. competitiveness C. competitive

B. competitively D. competition

38. Those who have questions concerning fringe benefits are advised to consult ………………………
employee handbook.

A. their C. themselves

B. they D. theirs

39. Thanks to the new online system, employees can order office stationery ......................... , rather
than going through the office manager,

A. it C. them

B. itself D. themselves

40. Kimberly requested that the contractors fax the construction estimates to ......................... as soon
as they were finalized.

A. herself C. she

B. hers D. her

41. As her colleague's plane failed to arrive on time, Kim Martinez was forced to deliver the
presentation………………………

A. her C. herself

B. hers D. her own

42. The operations manager at the Carlsworth branch, which will be closing down in August, was
satisfied with .......................... retirement pay.
A. he B. it

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C. himself D. her
43. We offered the vacant position in the marketing division to Mr. Robson, but he
declared......................... unavailable.
A. himself C. he
B. him D. his
44. The necessary budget for the Foundation Day Program that was organized by Junior high school
students must be approved in advance by .......................... academic principal.
A. their C. themselves
B. they D. them
45. The sales representatives of Singsing company claim that ......................... new refrigerator is
equipped with an energy-saving device that lakes it cost-effective by reducing energy usage unlike
other brands.
A. they C. their
B. themselves D. them
46. This, I believe, is the right thing to do; but you should decide for………………………
A. by yourself C. your own
B. yourselves D. itself
47. Despite several attempts to discuss some employee-related issues with Mr. Ronald Bregger, the
personnel supervisor,..................................remains out of contact until now.
A. it C. himself
B. he D. him
48. Day Program that was organized by Junior high school students must be approved in advance by
……………………… academic principal.
A. their C. themselves
B. they D. them
49. The sales representatives of Singsing company claim that .........................new refrigerator is
equipped with an energy-saving device that lakes it cost-effective by reducing energy usage unlike
other brands.
A. they C. their
B. themselves D. them
50. This, I believe, is the right thing to do; but you should decide on ………………………
A. by yourself C. your own
B. yourselves D. itself

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51. Despite several attempts to discuss some employee-related issues with Mr. Ronald Bregger, the
personnel supervisor,.......................... remains out of contact until now.
A. it C. himself
B. he D. him
52.the time the application is submitted to the training and education department,
all fees for an examination must be paid.
A. Of C. At
B. Up D. On
53. Usually, these tables including statistical figures let us easily compare the estimated expenses and
the objective… ...................... the actual costs and the results of the plan.
A. which C. along
B. unlike D. with
54. A soon as the local charities and the leaders of orphanages arrive at the gym, we will cordially ask
them to classify and divide the donated clothes… ...................... themselves.
A. among C. by
B. inside D. without
55. Using the Internet when looking for your source of references increases your research
performance,.......................... the fact that not all information you obtain may be updated
periodically.
A. unless C. despite
B. far D. whereas
56. A prominent investor has recently bought a 44 acre of land near Cheston Valley, which has been
considered as the largest property sale ......................... ten years.
A. as C. from
B. by D. in
57. Increase in the oil price from OECD countries can affect corporate profits… ...................... raising
the costs of raw materials and other operating expenses.
A. amid C. by
B. with D. for
58.the employees’ new details were entered into the company’s records, salary
payment records began arriving regularly.

A. Like C. Unless

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B. Once D. Despite

59. McCloud Media has grown steadily at a rate of approximately five percent every year
……………………… shares were floated a decade ago.

A. if C. how

B. since D. than

60.current city retail psychology reveals that consumers react favorably to gardens in
shopping precincts, many towns are now creating attractive landscapes to attract customers.

A. Since C. Unless

B. Despite D. So

61.experience with children would be a positive; it is not regarded as essential for

applicants for the job.

A. Otherwise C. Although

B. Despite D. Regarding

62.the bistro’s opening was delayed, the general consensus was that the excellent menu
there more than made up for it.

A. Although C. Despite

B. Until D. Otherwise

63. People Movers Recruitment is going ahead with its plan to open offices in regional centers
………………….annual returns declined in the first quarter.

A. still C. instead of

B. however D. even though

64.the erection of the Hillside Housing Complex is delayed, houses are expected to be
sold rapidly.

A. Therefore C. Whether

B. So that D. Even if

204
65. Recruiters from DHC Electronics are planning to attend trade shows in Birlin and Prague
………………….they are not going to Warsaw.

A. in spite of C. despite

B. since D. though

66.research for the Collins case is so complex, Mr.Harris is going to need to request help
from some of the company associates.

A. Since C. Therefore

B. Moreover D. Nevertheless

67. Company travel policy states that executive may fly first class..................... a flight’s duration is
greater than ten hours.

A. as if C. not only

B. only if D. as much as

68. To increase your chances ……………………… obtaining your accommodation in a hotel of your
choice, kindly return the form as soon as possible

A. as C. for

B. of D. with

69. Heidelberg Publishing Co. offers employees........................... performance bonuses to encourage

success.

A. of C. with

B. for D. to

70. ……………………… contacting our Human Resources Department by phone, please include your
contact information.

A. During C. After

B. Until D. When

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 PART 6

Questions 1-4 refer to the following e-mail.

April 26

Dear Mr. Yoon,

I will be returning to the office on Monday after visiting our eastern branches. Generally, the
branches are 1........................... well. However, I do have some concerns. The most
prominent is 2. ........................... our staff seems to have trouble communicating with the
new international community. I would like to propose a Spanish language in-house course
and bonuses for employees who become 3. ........................... in Spanish. 4. ............................
Could you start writing up a proposal? I’ll look over it when I get back in town.

Michelle Hardy

Manager, Union Trade

1. 2.

A. hiring A. that
B. functioning B. though
C. advertising C. as to
D. offering D. similarly

3.

A. technical C. premium
B. available D. proficient

4.

A. This year, we will open a branch office Windsor.

B. This will allow us to maintain our reputation for excellent customer service in the
region.
C. I am in charge of all communication between the executives and our team members.
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 D. I am planning to interview applicants who are fluent in a second language.

Questions 5-8 refer to the following e-mail.

From: Monique Alvarez [email protected]

To: Makoto Yoshida [email protected]

Date: December 8

Subject: A request

Dear Mr. Makoto,

When you have some time, could you update the Partners page on our Web site? We
5. .......................... large donations from several local groups at the banquet this weekend.
6............................7..........................., I noticed an error in the current listings that I’d like
you to correct. Capstone Industries was listed as a Gold partner but has
8...........................donated at the Silver level. When you add the new partners, could you
check the donor levels of all the organizations? Thank you and see you at lunch.

Monique

5.

A. will receive C. received

B. are received D. receives

6.

A. Following is the current list of our foreign branches.

B. Our Web site is poorly designed in terms of access speed.
C. We should list them as supporters.
D. We are planning to eliminate our donor levels.

7. C. Therefore
D. As a result
A. In addition
B. Because

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8. B. sharply
C. only
A. partially
D. briefly

Questions 9-10 refer to the following letter.

March 21

Dear Ms. Songson,

Thank you for choosing the automatic payment option for your mortgage.
(9)............................ on April 17, a monthly payment of $1,932.00 will be deducted from
your account ending in 8714. To cancel or modify this service, please fill out the online form.
The form can be found on the “Forms” tab on your online account. (10)............................
Until they are implemented, we will continue to withdraw your payment
(11)............................ If you have any questions, please call us at 1-800-347-4978
(12) ............................ have your account number ready.

Sincerely,

Josiah Ferndale, Account Representative

9.

A. Begin
B. Began
C. Beginning
D. To begin

10.

A. Any changes will take four to six weeks to take effect.

B. When mailing your payment, allow two weeks for processing.
C. We provide numerous Internet services for our users.
D. Customers don’t evaluate our prices in isolation.

11. A. immediately

208
 B. carefully A. before
C. automatically B. and
D. merely C. yet
D. so
12.

Questions 13-16 refer to the following notice.

From: General Management

To: All employees

Date: October 16

Subject: International expansion

Slamhouse Marketing, a successful new marketing firm, announced it will be expanding

(13)............................ next year. The company plans to open branches in Europe, Latin
America, and Asia by the end of the year, a representative reported this morning. To
support the new branches, Slamhouse is starting a massive hiring campaign. The company
hopes to staff each new office with 80% local (14)............................ and 20% employees
relocated from its original office. (15)............................ Candidates are required to have
(16) .............................three years of experience in the field, to speak English and the local
language fluently, and to provide an extensive creative portfolio. Slamhouse expects to be
very selective in the hiring process.

13. 14.

A. locally A. recruited
B. internationally B. recruits
C. nationally C. recruiters
D. partly D. to recruit

15.

A. Our new marketing program will be used as a valuable tool.

B. The company will begin hiring next month.

209
 C. All current employees will be guaranteed promotions.
D. Our headquarters will relocate to Asia next year.

16.

A. too much C. no later than

B. fairly D. at least

Questions 17-20 refer to the following letter.

September 18

Dear Ms. Murillo,

Thank you for inquiring about our services for obtaining ……17…...

Based on the information in your letter, your daughter may have acquired citizenship by
being the child of a U.S. citizen. This will need to be …...18 through documentation, which
was not included with your letter. Your child’s record of birth abroad is considered proof if it
was registered with a U.S. consulate or embassy……19……, the parent with citizenship must
have been living in the United State for at least five years before your child’s birth.

For more information, feel free to visit us. Our Web site provides the address of the local
office in your area. Simply click on the state or country you presently live in…….20……Please
bring all related documents when you visit.

Sincerely,

Sonia Esteban

17.

A. healthcare

B. transportation

C. nationality 18.

D. education A. decorated

210
B. verified D. postponed

C. corrected

19.

A. Afterward C. Additionally

B. For example D. Henceforth

20.

A. We are sorry to hear that your documents are lost.

B. There is no record of your child’s birth in that country.

C. You can then select the government office nearest you.

D. The office in your area was closed only last year.

Questions 21-24 refer to the following letter.

May 30

Cayman Interior Decorating

23 Arbor Drive

Cleveland, Ohio, 39005

Dear Mr. Maximus,

I am writing to ….21…...you and your crew for redecorating the interior of our lobby. The
results are even better than we had initially expected ….22…... Overall, our guests
appreciate the new look, and they love the authentic 1920s ….23……and the comfortable
furniture.

We thought we’d mention that the hotel intends to renovate the guest rooms. If things go
according to plan, we expect to begin renovating next month. In addition, we 24….

211
expanding the business center on the second floor. More space will be allocated to permit
the installation of new facilities.

I would like to contact you again once our plans become more definite. We hope that your
calendar will permit you to work for us when we are ready’.

I look forward to hearing from you soon.

Sincerely,

Devon Green

Manager, Nuance Hotel

21.

A. commend C. invoice

B. persuade D. encourage

22.

A. We would have preferred it if you had followed our original plan.

B. They contacted us to let us know what they thought about our work.

C. We are equally impressed by how quickly the job was done.

D. They should have informed us right away about these changes.

23. 24.

A. explanation A. were

B. atmosphere B. will be

C. combination C. are being

D. condition D. have been

Questions 25-28 refer to the following advertisement.

212
Discover great deals at Dan’s Hardware Store!

In order to thank our loyal customers for giving us years of business, Dan’s Hardware Store
is inviting everyone to attend its yearly inventory clearance sale. From September 1 to 15,
all merchandise will be ….25 Take advantage of reduced prices of up to 80 percent off
on everything from gardening supplies to outdoor equipment ...…...26…....

In addition, customers who buy $500 or more worth of merchandise will …...27……to receive
a $50 coupon, redeemable until December 31. A limit of one coupon.….28 ..... transaction
applies.

For further information on the sale and directions to the store nearest you, visit our Web
site at www.danshardware.com.
25.

A. held out C. marked down

B. done over D. given away

26.

A. We have exciting offers for you in every department.

B. The sale is for one day only, so hurry before it ends.

C. This product is sold in various sizes to suit your needs.

D. Make sure to go online and send in your product orders.

27. 28.

A. be entitled A. away

B. be entitling B. among

C. entitle C. per

D. have entitled D.next

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Questions 29-32 refer to the following article.

Grimsby’s Feed Satisfies Viewers

In the three-part miniseries Feed, filmmaker David Grimsby ……29……explores the modern
food industry. The series takes viewers behind the scenes at farms and factories to reveal
shocking details about the things we eat and how they are produced.

While there are numerous other documentaries on this ……30……, a combination of smart
narration, intriguing interviews, and animated graphics makes Feed stand out. ……31 It
presents both the benefits and drawbacks of modern food production without endorsing
any one point of view. Richly informative and visually interesting, the series is
….32……captivating that many people will want to see it twice. The first episode of Feed will
air this month on the Modern Film Channel.

29. 30.

A. enthusiasm A. trend

B. enthusiastic B. level

C. enthusiastically C. schedule

D. enthused D. topic

31.

A. The snow attracted millions of viewers when it was televised last year.

B. What is perhaps most distinctive about the film is its lack of bias.

C. Mr. Grimsby plans to begin filming the documentary next month.

D. Ratings for the network jumped when the final episode was aired.

32.

A. so C. such

B. even D. right
214
 PART 7

Exercise 1: Choose the correct answers.

Question 1-2 refer to the following memo.

To: All staff

From: Nadori Seiko, CEO

Subject: Monthly sales challenge

Date: December 2

Thank you all for contributing to the monthly sales challenge. We acquired several new
clients due to your hard work. The sales challenge started as an individual effort and
evolved into a positive team experience. Aaron and Marisol had the highest sales. Thus,
they will both get a gift certificate for Spanto Restaurant.

Because I was surprised by the amount of enthusiasm and team spirit this challenge has
created, I will offer each of you an additional day off. Furthermore, the executive team has
decided to hold this initiative again in the future. Please e-mail me some new prize ideas,
which can be for individual staff members or entire teams.
1. What is indicated about the challenge?
A. It will be repeated. C. Its deadline was extended.
B. It was unsuccessful. D. Its participants were anonymous.

2. What does Ms. Seiko want her staff members to do?

A. Evaluate team members’ performances.
B. Recommend some potential rewards.
C. Submit a preferred date for some time off.
D. Send some personal documents by email.

Question 3-4 refer to the following information.

Cole Theater Membership Information

215
To become a cole theater member, apply at www.coletheater.com / join or visit one of our box office
booths. Membership cards must be renewed after 12 months.

Member Benefits:

− Tickets to our exclusive movie premiers, which are attended by famous actors
− $6 entry for morning showings
− 10% discount for afternoon, evening, and weekend showings
− Free concession stand items or movie tickets in exchange for reward points

For more information, email [email protected].

3. Which is not mentioned about members of Cole Theater?
A. They receive a reduced rate at night.
B. They have to renew a card once a year.
C. They may redeem points for snacks.
D. They are required to pay a monthly fee.
4. What is stated about Cole Theater?
A. It holds a local firm festival.
B. It has installed new ticket machines.
C. It appeared in a television documentary.
D. It holds visits by celebrities.

Questions 5-6 refer to the following text-message chain.

Neil Pollard 11:33 am

Are you doing an open house for the two-bedroom home on Kent Street
today?

Connie Mills 11:35 am

It starts in less than half an hour. I’m here setting up now. Why?

Neil Pollard 11:36 am

I forgot the key to the apartment at 182 North Avenue. I’m in the car at the
moment, and I know you usually have a spare. I’m driving past the Sydney

216
Mountain Mall.

Connie Mills 11:38 am

I do. Come get it anytime before noon. I want the driveway to be available
for potential buyers who might get here early, so please park around the
corner. I saw a few empty parking spaces along the sidewalk there.

Neil Pollard 11:41 am

Perfect! Thanks so much.

5. At 11:36 am, what does Mr. Pollard mean when he writes “I know you usually have a spare”?
A. He needs a key to a property.
B. He was told about a coworker’s routine.
C. He wants to borrow a car.
D. He is unable to visit a storage room.
6. What does Ms. Mills ask Mr. Pollard to do?
A. Sweep a driveway outside a home.
B. Meet with some potential clients.
C. Turn off a security system.
D. Park his vehicle on a street.

Questions 7-8 refer to the following letter.

Brugeri Museum of Fine Art

856 Empire Street

Grants Pass, OR 97527

September 9

Robert Jansen

3111 Helmsview Drive

Arcatar, CA 95521

217
Dear Mr. Jansen,

I am sorry to report that Descending Cherub, the statue you so generously lent us from your personal
collection this year, was damaged yesterday. Our staff were in the process of moving all the works in
the outdoor sculpture garden into the main exhibition hall when the weather changed suddenly.
Unfortunately, they did not get to your statue in time. A strong wind caused it to fall from its
pedestal, breaking the left hand off. I have enclosed some pictures of the broken area.

Our insurance company will, of course, financially compensate you for the damage. In addition, we
will cover the cost of having it expertly repaired. With your consent, we can ask a professional to do
this. If you prefer to use someone of your own choosing, simply let us know, and we will ship the
item to you right away.

Once again, I apologize for this regrettable accident. I will wait for your reply.

Mia Hyman

Curator, Brugeri Museum of Fine Art

7. What is mentioned about Descending Cherub?

Enclosure
A. It was exhibited for about a year.
B. It was dropped while being moved.
C. It was sculpted by Ms. Hyman.
D. It was loaned to a museum.
8. What has been included with the letter?
A. An entrance ticket to a gallery
B. Photographs of some damage.
C. Insurance claim documents.
D. A reimbursement check.

Questions 9-11 refer to the following article excerpt.

Steel Works Inc. has begun operations at its new plant. The mill, built at a cost of $60 million, will
contribute to the growth of Malaysia’s construction industry. It will be able to produce about 1
million tons of reinforced steel per year.

218
Established in Kampung Tebing, Steel Works’ factory will ship steel bars to various parts of the
country, according to company CEO Aiman Musa. “The plant will help Malaysian cities develop their
infrastructure,” he added.

The plant is Steel Works’ second. Its first mill in Rembau now exclusively exports its products to other
Asian countries, though it once met almost half of Malaysia’s steel demand. The Rembau plant was
upgraded last year and is considered one of Asia’s most modern steel plants. Steel Works’ plants
utilize the latest technology to ensure not only that production is efficient but that it has a low
environment impact.

With the establishment of its Kampung Tebing plant, Steel Works’ market share in Malaysia is
expected to rise to 72 percent. The value of its shares on the local stock exchange increased by 24
percent with the opening of the new plant.
9. What is one purpose of the article?
A. To report on the state of a region’s infrastructure.
B. To provide details about the global steel industry.
C. To give information about a country’s export.
D. To announce the opening of a new factory.
10. What does the article suggest about the plant in Rembau?
A. It no longer produces steel for local use.
B. It was taken over by a foreign company.
C. It formerly caused some harm to the environment.
D. It has begun manufacturing plastic products.
11. What is NOT stated about Steel Works?
A. It now has multiple steel mills in operation.
B. Its new facility will aid Malaysian’s urban development.
C. Its market share will double.
D. It makes use of up-to-date technology.

Exercise 2. Choose the correct answer

Question 1-5 refer to the following emails

To: Stephan Faubert [email protected]

219
From: Kim-Li Pham [email protected]

SUBJECT: Thank you

DATE: October 1

ATTACHMENT: bill, feedback

Dear Mr. Faubert,

Thank you for using Rainbow Printers to print your product brochures. We are very grateful for your
business. I trust you found both our products and services to be satisfactory.

I am sending your current billing statement in an attachment which lists the amount that needs to be
submitted. The due date for payment is November 1.

Also attached is a feedback form, which I hope you will take the time to fill out and return to me. As
we are constantly trying to improve our methods and design for printing catalogs, business cards,
flyers, banners, and brochures, your feedback is valuable in helping us achieve these goals.

Thank you again for your business, and I look forward to continuing our professional relationship.

Sincerely,

To: Kim-Li
Kim-Li PhamPham

From: Stephan Faubert

SUBJECT: Thank you

DATE: October 2

ATTACHMENT: Feedback

Dear Ms. Pham,

On behalf of Sondheim Enterprises, thank you very much for all your hard work. I used the items you
created for us at a toy trade fair in Los Angeles last month, and they were very popular.

220
Based on the excellent work you did, we would be interested in having you develop a 50-page catalog
for our company. In addition, we want to place an order for an additional 500 copies of the items you
printed for us before.

Please contact me this week to arrange an appointment to go over the details of the catalog project.
I’m away on business at the moment but I will be back on Tuesday morning. I have also filled out the
feedback form and send it in an attachment with this email.

Thanks once again.

Stephan Faubert

Marketing director
1. What is one purpose of the first e-mail?
Sondheim Enterprises
A. To announce a new service.
B. To request payment of a bill.
C. To ask for details about a request.
D. To inform a manager about a problem.
2. What is NOT true about Mr. Faubert?

A. He is a layout designer for commercial publications.

B. He wants Ms. Pham to do some additional work.
C. He is currently away on business.
D. He was sent a billing statement.
3. In the first e-mail, the word “found” in paragraph 1, line 2, is closet in meaning to

A. searched
B. received
C. learned
D. regarded
4. What was Sondheim Enterprises doing in Los Angeles?

A. Conducting market research.

B. Attending an industry fair.
C. Hosting a seminar.

221
D. Sponsoring a children’s event.
5. What items does Mr. Faubert place an order for?

A. Banners.
B. Flyers.
C. Brochures.
D. Business cards.
Question 6-10 refer to the following information and form

Cleveland Lakewood Sports Center: Rental Information

Private groups are welcome to rent facilities at Lakewood at any time. Our facilities
include:

- Three full-size badminton courts. The courts are adjacent to one another in the same
room, so booking one court will still allow for public use of the two. If you do not
want members of the public to play at the same time, you must book all three courts.
$20 per court per hour or $60 per hour for all three.
- One indoor soccer field, with artificial grass. Suitable for normal sports shoes, but not
for studded ones. $50 per hour.
- One full-size basketball court. Please ensure that you wear shoes that you will not
leave marks on the court. $50 per hour.
- A large rock-climbing wall, split into two segments for beginner and intermediate
climbers. $80 per hour per segment.
- An Olympic-size swimming pool. Please note that the pool is popular with the public
between the peak hours of 6 P.M and 8 P.M. $100 per hour during off-peak, $150 per
hour during peak times.
The center provides equipment for all of these activities at no extra costs, including balls,
ropes and clips, and rackets. However, visitors must bring their own swimsuits and
footwear.

Please indicate on your rental form if you are a school group. We have an agreement with
the Education Board to offer 20 percent off all rentals to local schools.

222
 Cleveland Lakewook Sport Center

Rental Form

Name: Oliver Smith, Head of Physical Education, Hilliard High School

Address: 365 Hilliard Boulevard, Rocky River Ohio 44116

Date Time Facility Cost

October 17 10 A.M to 11 A.M Basketball court $50

October 17 2 P.M to 3 P.M Indoor soccer pitch $50

3:30 P.M to 4:30

October 18 Badminton Courts $60
P.M

9:30 A.M to 10:30

October 18 Swimming Pool $100
A.M

Subtotal $260

Discount -$52

Total due $208

Payment Method: Direct deposit upon receipt of invoice

Note: Our sports facilities are currently undergoing renovation, so we will be using our
school bus to transport the students to your facilities to get the hour of physical activity
the school curriculum requires daily.

6. What is NOT stated about Cleveland Lakewood Sports Center?

A. The basketball court requires particular shoes.

B. The swimming pool is the size used in the Olympics.
C. The soccer pitch uses artificial grass.
D. The rock wall is strictly for experts.
7. What do school groups receive?

223
A. A one-week introductory course.
B. Free public transit tickets.
C. Access to the center after closing time.
D. A discount of 20 percent.
8. How many courts did Mr. Smith reserve for Badminton?

A. One
B. Two
C. Three
D. Four
9. What is implied about the school’s rental of the pool?

A. It requires the school to borrow some equipment.

B. It lasts for two consecutive days.
C. It is for off-peak hours.
D. It includes a group of fewer than 10 people.
10. Why does the school have to take students elsewhere for physical activities?

A. Their reaction center does not have enough space for all the students.
B. Their own sports facilities are temporarily unavailable.
C. Their gymnasium is being used for another event this week.
D. They have no pool to teach the students to swim.
Question 11-15 refer to the following advertisement, e-mail, and invoice.

Office world

We offer the highest office supplies. Stock your supply room now with pens, tape, paper, and so
much more!

From July 10 to 15, we are offering 15 percent off on all kinds of paper*. Take the time to browse
through our selections of plain and specialty paper at www.officeworld.com. We have embossed ,
parchment, and colored paper for you to choose from. We can even print your letterhead at an
additional charge. Order now as our special offer applies to letterhead printing! Expedited delivery
service is free within California and available for a reasonable fee in other areas. Orders will be
delivered to your address within three to five days of purchase.

224
*This offer is good while supplies last. Go to www.officeworld.com today for information on all our
sale and regular items.

To: Purchasing department

From: Ted Neilson

SUBJECT: Order request

DATE: July 10

ATTACHMENT: clarkson_trading

Dear Office World,

I came across your advertisement and am interested in ordering some of your paper and supplies in
large quantities for my company. I’d like to order some company letterheads on cream-colored
paper, plain white paper, plastic cases, boxes for storage, and some sticky notes. The details are
included in the attachment.

If you have any questions, you may contact me on my mobile phone at (402) 555-9488. I hope to
hear from you soon. Thank you.

Sincerely,

Ted Neilson

Office World

Order number: 000438384943

Order date: July 11

Customer name: Clarkson Trading, Inc

Item description Quantity Unit price Amount

Stationery. Cream, 5000 $11.98/ 100 sheets $599

225
 A4 size

Letterhead printing 5000 $0.45/page $2250

Stationery, white,
8000 $8.98/100 sheets $718.4
A4 size

Archival box 15 $19.76/box $296.4

Plastic paper case 24 $4.40/case $105.6

Subtotal $3969.40

Discount $535.11

Shipping $160

TOTAL $3594.29

Please note:

- A discount has been applied for the paper items in your order.
- An additional fee of $160 was charged for expedited delivery.
- Please pay by bank transfer to the account number sent by text message to your
phone.
- Your order will not be processed until payment is complete.

11. In the advertisement, the phrase “browse through” in paragraph 2, line 1, is closet in meaning
to

A. read
B. search
C. track
D. inquire
12. Why did Mr. Neilson write the e-mail?

A. To report a delay in receiving an order.

B. To purchase some supplies in bulk.
226
C. To ask for product price details.
D. To inquire about a shipping status.
13. How will Clarkson Trading pay for the order?

A. By charging it to a credit card.

B. By issuing a personal check.
C. By wiring money to an account.
D. By using accummulated points.
14. Why was Clarkson Trading charged an additional fee?

A. It exceeded a weight limitation.

B. It is located outside California.
C. It ordered a special item.
D. It missed a promotional period.
15. What requested item did Office World forget to provide in the invoice?

A. The specialty paper.

B. The storage boxes.
C. The padded envelope.
D. The adhesive paper.
Questions 16-20 refer to the following e-mail and form

TO: Austin Wright

From: Furry Friends

Subject: Your order has shipped

Date: August 29

Hello from Furry Friends!

Thank you for your purchase. Please expect delivery within 2-10 days depending on your choice of
shipping. Below is a summary of the items included in this shipments as well as your tracking
information:
Order details:

1 Doggie Trend Sports Jersey (small)

227
1 Creature Comforts Dog Bed (brown)

1 Woof Master grooming kit (7-piece set)

2 Two-pound bags, Dr. Do-a-lot High Nutrition Dog Food

Shipping will be provided by Excel Freight. You may track your shipment by visiting
www.excelfreight.com and entering this tracking number: XHFG36CIF92. Note that information
available on the Web site may be limited until your shipment arrives at your local post office.

This is an automatically generated e-mail messeage. Please do not reply. To contact customer service,
e-mail [email protected] or call 555-3083 during our business hours from Monday
to Saturday, 7 A.M. to 7 P.M, Eastern Standard Time.

Furry Friends

CUSTOMER SATISFACTION SURVEY

Now that your order has shipped. We hope you will take a moment to answer a few
questions about your shopping experience.

1. Were you able to find everything you needed on our Web site?

Yes

X No

If you answered “No”, please tell us what it was you could not find.

Barkus 7-piece Gromming Kit

2. Was this your first-time shopping on the Furry Friends Web site?

X Yes

No

How did you hear about us?

TV/ Radio/ Print/ Online advertisement

228
Online research

X Store referral

3. Please rate our Web site on the following:

Ease of navigation Satisfied Dissatisfied Not sure

Variety of selection Satisfied Dissatisfied Not sure

Value for money Satisfied Dissatisfied Not sure

4. How likely are you to recommend our Web site to your friends?

Highly unlikely Unlikely Not sure Likely Highly likely

5. Please tell us how you think we can improve our Web site:

Despite the relatively large selection on your Website, I found it difficult to use and gave
up trying to find the item I was looking for, so I had to purchase a different one. In the
future, I will probably return to one of your physical stores. I appreciate being able to ask
someone for assistance in person.

Thank you for completing this survey. Please tell us your name:

Austin Wright

16. How quickly can Furry Friends make a delivery?

A. In 24 hours
B. In two days
C. In one week
D. In 10 days
17. What is NOT been included in the e-mail to Mr. Wright?

A. A link to the shipping provider’s Web site

B. The total cost of his order
C. A number for checking on the status of deliveries
D. The hours that a phone line is open

229
18. What does the e-mail indicate about Furry Friends?

A. It responds personally to every message

B. It assists customers seven days a week
C. It ships items through a separate company
D. It allows returns within a given period
19. Why was Mr. Wright dissatisfied with his experience?

A. He was unable to locate a product

B. He thought some goods were overpriced
C. He disliked the limited selection
D. He received the wrong brand of item
20. Whose product did Mr. Wright probably buy instead of Barkus?

A. Doggie Trend
B. Dr. Do-a-Lot
C. Woof Master
D. Creature Comforts

230
 UNIT 1

Exercise 1: Choose the correct answers.

1. The distributed handout includes safety rules ....................... all manufacturing
employees.
A. at C. as
B. for D. but
2. The troubleshooting tips found in the Variset vacuum user manual are very
……………………. .
A. help C. helpfully
B. helpful D. helpfulness
3. Seeing her laptop shut down ...................... , Ms. Cruz was anxious because she had not
saved her work.
A. unexpectedly C. carelessly
B. absently D. significantly
4. Mr. Martin revealed that ...................... would be stepping down as the chairman of
Lingua Inc. at the end of the month.
A. his C. he
B. him D. himself
5. Reulo Corp. has been in business for almost 20 years but ....................... manages to
outsell its competition.
A. too C. before
B. enough D. still
6. Students who works as interns gain ...................... work experience that they can use in
their future careers.
A. driven C. proficient
B. practical D. explicit
7. Mr. Pernia is unsure of ....................... he will be coming back from his business trip, as a
date has not been set.

231
A. what C. where
B. when D. whose
8. With the project timeline still not confirmed, the ........................funds have been frozen.
A. allocating C. allocates
B. allocated D. allocation
9. At the monthly staff meeting, Ms. Robbins brought everyone’s… .................... to the
importance of customer satisfaction.
A. impact C. apology
B. reminder D. attention
10. The clerk placed a ladder ...................... the inventory shelves to reach an item that had
been requested.
A. about C. against
B. inside D. over
11. The advertisement relies in visual techniques in order to....................... the product’s key
feature.
A. interact C. emphasize
B. spread D. adjust
12. Earnings increased 9.6 percent last year, which was….................... less than the 10
percent growth that had been anticipated.
A. gradually C. marginally
B. properly D. competitively
13. The opening of Cho National Park ...................... as a result of severe weather conditions.
A. delaying C. delayed
B. was delayed D. will delay
14.Rosa Pierson’s novel received outstanding reviews from literary critics,
most readers were disappointed.
A. However C. Despite
B. Although D. Besides
15. In a statement released today, Frontline Technologies… ....................that it has moved
its annual shareholders’ meeting to August 5.
A. encouraged C. hosted
B. dedicated D. announced

232
Exercise 2: Questions 1-4 refer to the following invitation. Choose the correct answers.
You are Cordially Invited
Dogorail would like to invite its business associates to the 25th Dogorail Transport and
Logistics Exhibition scheduled for November 9 to 11 in Prague. Doforail will be displaying its
products and Services on the main floor of the Zidenic Convention Center
………(1)…………….the three-day event. And there will be a special presentation by Dogorail
CEO Miroslav Sergeyev on the final night. …………(2)… ............ Representatives from Dogorail
will be in attendance to assist visitors with their querries. Private………(3)… ........... on any of
our offerings are welcome if you wish to obtain advice about your particular requirements.
To confirm your attendance to this event, please return the enclosed form,
…………(4)… filled out and with your signature appended, on or before April 30.

1.
A. onto C. throughout
B. upon D. outside
2.
A. Dogorail products will be unveiled to event invitees once he has finished.
B. He will be discussing the recent rail projects in Moldova, Bulgaria, and Greece.
C. Requests to use a meeting room at the event must be submitted in advance.
D. His special address has been arranged to begin at 9:00 am.
3.
A. occupations C. dominions
B. consultations D. possessions
4.
A. primarily C. fully
B. fluently D. temporarily
Exercise 3: Questions 1-4 refer to the following e-mail. Choose the correct answers.
To: Margo Sloane [email protected]

233
 From: Jan Fitch [email protected]
Subject: Equitpment delivery
Date: October 11
Mr. Jurgens at the new branch called to say that the office equipment we ordered from
Filepros arrived on October 9. He and the techinicians are now busy installing the
machinery.
Unfortunately, I learned that the shipment of other items from Draper ....................... longer.
The earliest they can guarantee delivery is after October 16, which could force us to delay
our opening to October 25. If management prefers, we can....................... the order. I have
asked Mr. Sampson, one of our suppliers, ........................ If he can get the needed items at
short notice. He understands the situation and has confirmed that he can obtain the
materials immediately. ……………………. I will wait for word from you regarding the Draper
order and will keep sending you updates.
1.
A. took C. had taken
B. takes D. will take
2.
A. dispatch C. process
B. refund D. cancel
3.
A. to check C. checks
B. checking D. checked
4.
B. Meanwhile, we will order the equipment from another supplier.
C. As a result, we had no choice but to announce a new opening date.
D. Unfortunately, the items from Mr. Sampson will be delayed again.
E. In other words, we will be able to get what we need on time.

234
 UNIT 2

Exercise 1. Choose the correct answer

1. The New South Wales premier is ................. to visit Newcastle tomorrow afternoon to reopen the
remodeled City Library.

A. like C. likeness
B. likely D. likewise
2. Club members are strictly prohibited from using spam in their marketing efforts, and are ………………
to immediate termination if they do so.

A. accustomed C. possible
B. subject D. likely
3. The sales of local CD’S in music stores have been..................this year because of CD piracy and the
fact that many prefer foreign music to local.

A. disappoint C. disappointed
B. disappointment D. disappointing
4. Due to ..................fuel prices, the company has decided to add a surcharge to all deliveries.

A. rise C. rose
B. arisen D. rising
5. Please complete the ................. survey, sign and date it, and mail it to us as soon as possible in the
envelope provided.

A. enclose C. enclosing
B. enclosed D. to enclose
6. Altech Computer is looking for a................. computer technician to loin its damage prevention and
repair team.

A. qualifier C. qualification
B. qualify D. qualified
7. For more .................. information on the event, please e-mail us at the following address.

A. details C. detailed
B. detail D. in detail
8. At yesterday’s meeting, staff members were introduced to Peter McCabe, the recently ………………
manager of the Dynasty Hotel in Washington D.C.

A. appointing
B. appointment
C. appoint

235
D. appointed
9. Sea Sapphire Cruises is ................ to announce the launch of their newest luxury ocean liner.
A. pleased
B. pleasant
C. pleasure
D. pleasing
10. Please include your .................. salary in your CV for our review.
A. expect
B. expecting
C. expects
D. expected

Exercise 2. Choose the correct answers

Questions 1-3 refer to the following letter.

GET 50% OFF THE SUNDAY PAPER

When You Purchase Your Favorite Magazine!

Beginning February 17, ……(1)…......... the Denver Express News every Sunday for 50% off the
newsstand price when you purchase one of these magazines at a participating FER Grocery
Store:

* Natural Life

* Men's Quarterly

* Denver Tonight!

* Cooking.

1. A. receive

B. receives

C. received

D. receiving

Not only will you get your favorite magazine, but you will ……(2)………… enjoy the Sunday
paper,

236
2. A. too

B. also

C. either

D. besides

which comes packed with money-saving coupons, fascinating features, the latest sports
highlights and in-depth news ……(3)…………

Talk about a super Sunday! Stop by your local FER today!

3. A. story

B. article

C. coverage

D. reporter

Questions 4-6 refer to the following letter.

Glacier Real Estate

P.O. Box 202801

Helena, MT 59620

August 2, 20—

Roberta Van Stansen

225 Cruise Avenue

Helena, MT 59601

Dear Ms. Van Stansen,

I am a real estate broker with Glacier Real Estate and ………(4)……… had a client call me
regarding a Montana City/East Helena property that is listed in your name. The property is
located at:

237
 4. A. daily

B. clearly

C. rapidly

D. recently

1 Jackson Creek Road

Montana City, Montana MT 59634

My client is very ……(5)………… in exploring the possibility of purchasing this property from
you. If this is of interest to you, I would appreciate you contacting me at your earliest
convenience. You can call me at (406) 458-8840.

5. A. open

B. probable

C. concerned

D. interested

Thank you very much for your ……(6)… ........ I look forward to hearing from you soon.

6. A. vendor

B. proposal

C. attention

D. possession

Best Regards,

Harper Rathmann

Glacier Real Estate

238
 UNIT 3

Exercise 1: Choose the correct answers

Questions 1-4 refer to the following letter.

March 21

Dear Ms. Songson,

Thank you for choosing the automatic payment option for your mortgage.
……………(1)……………….on April 17, a monthly payment of $1,932.00 will be deducted from
your account ending in 8714. To cancel or modify this service, please fill out the online form.
The form can be found on the “Forms” tab on your online account. ………………(2)……………. .
Until they are implemented, we will continue to withdraw your
payment……………(3)… ................. f you have any questions, please call us at 1-800-347-4978
……(4)… have your account number ready.

Sincerely,

Josiah Ferndale, Account Representative

1.

A. Begin C. Beginning
B. Began D. To begin
2.

A. Any changes will take four to six weeks to take effect.

B. When mailing your payment, allow two weeks for processing.
C. We provide numerous Internet services for our users.
D. Customers don’t evaluate our prices in isolation.
3.

A. immediately C. automatically
B. carefully D. merely
4.

A. before C. yet

B. and D. so

239
Questions 5 - 8 refer to the following notice.

From: General Management

To: All employees

Date: October 16

Subject: International expansion

Slamhouse Marketing, a successful new marketing firm, announced it will be

expanding……………(5) ................. next year. The company plans to open branches in Europe,
Latin America, and Asia by the end of the year, a representative reported this morning. To
support the new branches, Slamhouse is starting a massive hiring campaign. The company
hopes to staff each new office with 80% local……………(6)……………….and 20% employees
relocated from its original office. ………(7)……………………. . Candidates are required to
have……………(8)……………….three years of experience in the field, to speak English and the
local language fluently, and to provide an extensive creative portfolio. Slamhouse expects to
be very selective in the hiring process.

5.

A. locally C. nationally
B. internationally D. partly
6.

A. recruited C. recruiters
B. recruits D. to recruit
7.

A. Our new marketing program will be used as a valuable tool.

B. The company will begin hiring next month.
C. All current employees will be guaranteed promotions.
D. Our headquarters will relocate to Asia next year.
8.

A. too much C. no later than

B. fairly D. at least
Exercise 2: Choose the correct answers
1. Most participants found the 3-day workshop exhausting…...................... very useful for

240
their careers.
A. and C. but
B. or D. nor
2. Mark Caldwell has a lot of practical experience; ........................ Lily West has impressive
academic qualifications.
A. whereas C. despite
B. as D. if
3 ……………………..the start-up venture is risky, Mr. Skinner is still willing to invest $2
million of his own money in it
A. Even though C. Because
B. Despite D. Whenever
4. It remains to be seen…………………….Virotech's decision to acquire BHI Industries will
result in increased profits.
A. whether C. whereas
B. in order that D. that
5. The staff meeting win be held in the conference room… ..................... in the employee
lounge.
A. and C. or
B. nor D. but
6......................... Jennifer has some experience in the retail industry, the manager asked
her to run the fundraising stall.
A. Once C. Plus
B. Since D. Whereas
7........................ all of the members raise $1,000 as asked, the organization will be able to
afford the building maintenance work that is so desperately needed.
A. Provide C. Provided
B. Provisional D. Provides
8…………………….construction of the ski resort is lagging a full month behind schedule,
investors are confident it will be completed before the first snowfall.
A. Although C. Since
B. Whereas D. Until
9. Anyone interested in participating in the forum discussion on climate change can
register for the event online ........................ do so by phone at 555-2396.

241
A. and C. but
B. or D. nor
10. Citizens are so frustrated by traffic that more than half want things
improved ...................... it means they must pay higher taxes.
A. which C. even if
B. in spite of D. as well as

242
 UNIT 4

Exercise 1. Choose the correct answer

1. If you purchase our outstanding laptop with a full one-year ................. warranty, we will ship it
today.
A. limited C. regular
B. partial D. first
2. We will help you find ................. and cost-effective solutions to drive your business to a higher
level of success.
A. comprehensive C. comprehensively
B. comprehension D. comprehend

3. Ms. Gail Hutson, systems manager, made internal corporate blogs .................. to other traditional
forms of communications.
A. better C. enhanced
B. improved D. superior
4. We are sorry that the product you have searched for is no longer .................. for sale.
A. prospective C. displaced
B. approaching D. available
5. We are looking for candidates ..................with handling sophisticated information systems.
A. familiar C. capable
B. responsible D. superior
6. Our ................. production goals will be directed by a skilled team of qualified managers.
A. comparative C. pleased
B. envious D. ambitious
7. Because of the added guests from our allied financial firm, a more .................. meeting room had
to be used than usual.
A. satisfied C. considerable
B. spacious D. capable
8. One of the ................. international research facilities in botany is located at the Hoskin Museum
of Natural History.
A. led C. leader
B. lead D. leading
9. The purchase of high-risk products should be accompanied by retaining .................. receipts while
243
 exiting the store.
A. careful C. convenient
B. relevant D. regardless
10. We are unable to meet the present demand because of .................. plant capacity.
A. reproductive C. inadequate
B. overrated D. underwritten
11. The new zoning law should .................. improve the traffic congestion problem in the suburb.
A. great C. greatest
B. greatly D. greatness
12. In the business, it can be easily inferred that .................unimportant debts can have a great
impact on the total financial status.
A. seemly C. seems
B. seem D. seemingly
13. Van Dusen Enterprises is a leader in exploring agricultural innovations that are environmentally
friendly and ................ beneficial.
A. economics C. economic
B. more economical D. economically
14. On weekends the Italian restaurant is often busy ................. hours of the day and night.
A. all C. always
B. almost D. every
15. The European branches are ................afflicted by the economic crisis.
A. heavy C. heavier
B. heaviest D. heavily
16.speaking, the Internet has revolutionized the relationship between individuals and
information.
A. Generally C. Generalized
B. General D. Generalist
17. In more .................economic conditions, the directors might not have decided to cut the
workforce, but this year there was no other option.
A. favor C. favorite
B. favorably D. favorable
18. It is becoming… .............more difficult for young people to afford to invest in property.
A. progressing B. progression

244
C. progressive D. progressively
19. We had to spend the whole month searching for better solutions, and................. customers were
impressed by our efforts.
A. fortunate C. fortune
B. fortunes D. fortunately
20. Passengers getting off at Thawburn Station should gather their belongings now so they can exit as
………………as possible.
A. quick C. quickness
B. quickly D. quickest
21. The customer service department is responsible for fulfilling .................from the public and has to
forward them to the chief financial officer.
A. requests C. requesting
B. request D. requested
22. The largest ................ in venture capital in all of North America is Vero one president, Bob Hawker.
A. invests C. investing
B. investor D. investment
23. As the chief administrative officer, Quincy Paxton will face exciting ................. in this new job with
Laval International Shipping Company.
A. challenge C. challenging
B. challenges D. challenged
24. Even experienced clerks are encouraged to attend training ................. to keep them updated on
new ideas in the world of banking.
A. materials C. experiences
B. sessions D. positions
25. The chief financial officer of Waterhouse Inc. is expressing................. concerning his predecessor’s
informative advice.
A. appreciation C. concern
B. pity D. thankful
26. A new approach to information asset protection will be covered in the forthcoming March
……………… of the magazine.
A. issue C. price
B. condition D. promise
27. A year-long… ............. to Gardeners’ Monthly magazine costs just $85.50, and it comes with a free

245
 pair of gardening gloves.
A. subscription C. warranty
B. entry D. membership
28. The growing number of vacant housing units on the ................. for more than 6 months implies
that excessive supply still exists
A. sale C. advertisement
B. place D. market
29. Employees require… ............ from their immediate supervisor to take part in the leadership
training.
A. suggestion C. permission
B. admission D. supervision
30. Customers must provide ................ that they have sufficient income to meet their monthly
payments.
A. identifications C. criteria
B. evidence D. circumstance
31. The cost ................provided by the building contractor for the renovation work was much higher
than we anticipated.
A. proportion C. deduction
B. estimate D. measurement
32. With Netwise Bank, you will not be charged any additional fees for online banking ………………
A. deficits C. expenses
B. transactions D. providers
33. The company keeps… ............. on all business deals, accounting processes, and employment
matters.
A. documentation C. dependence
B. encouragement D. institution
34. It is very difficult for non-governmental organizations to measure the… ............. of the aid they
supply to developing nations.
A. finding C. accuracy
B. satisfaction D. effectiveness
Exercise 2. Choose the correct answer

Questions 1- 3 refer to the following notice.

246
To help keep our buses on schedule, we request that each passenger purchase a ticket
before boarding the City Bus. Individual one-way and round-trip tickets may be purchased
at the ticket machines located at all bus stops. Please note that children aged four and
under may travel free with an adult passenger.
City Bus charges are ………(1)………travel time and distance.
1. A. as by
B. as well as
C. accompanied by
D. based on
Higher ………(2)………are in effect on weekdays between 5:30 A.M. and 9:30 A.M. and
between
2.
A. fines
B. fares
C. fees
D. tolls
3:00 P.M. and 8:00 P.M. Lower prices are in ……(3) ...........for off-peak hours. A ten-day or
monthly
3.
A. effect
B. validity
C. affect
Question 4 – 6 refer to the following letter.
D. arrangement
Pass may be obtained at any City Bus Speedy Ticket outlet. For more information, please
call the City Bus Information Line at (333) 555-6794.

247
The functioning of our society is based largely on reliable, convenient and fast
………(4)………of
4.
A. samples
B. methods
C. items
D. displays
exchanging messages. This means that automation in companies must systemize not only
date processing, but also data communication. One important step towards office
automation was the introduction of electronic mail. This has been in use for a long time,
largely in and between universities, but also as an internal means of communication within
large companies. ………(5)……… several companies offer this service to their subscribers, in
the form of electronic mail-
5.
A. As well as
B. Besides
C. In addition
D. In spite of
boxes. In the early 80’s, it became clear that a significant use of electronic mail could only
be possible with international standardization. In particular, general communication
between companies is only possible if standardized protocols define the communication
between computers from different manufacturers over a ……(6)…………of transmission
media.
6.
A. kind
B. crowed
C. variety
D. type

Questions 7-9 refer to the following letter.

248
GET 50% OFF THE SUNDAY PAPER

When You Purchase Your Favorite Magazine!

Beginning February 17, ……(7) .......... the Denver Express News every Sunday for 50% off the
newsstand price when you purchase one of these magazines at a participating FER Grocery
Store:

* Natural Life

* Men's Quarterly

* Denver Tonight!

* Cooking.

7. A. receive

B. receives

C. received

D. receiving

Not only will you get your favorite magazine, but you will ………(8)………enjoy the Sunday
paper,

8. A. too

B. also

C. either

D. besides

which comes packed with money-saving coupons, fascinating features, the latest sports
highlights and in-depth news ……(9) .......... !

Talk about a super Sunday! Stop by your local FER today!

9. A. story

B. article

C. coverage

D. reporter

249
Questions 10-12 refer to the following letter.

Glacier Real Estate

P.O. Box 202801

Helena, MT 59620

August 2, 20—

Roberta Van Stansen

225 Cruise Avenue

Helena, MT 59601

Dear Ms. Van Stansen,

I am a real estate broker with Glacier Real Estate and ……(10)…………had a client call me
regarding a Montana City/East Helena property that is listed in your name. The property is
located at:

10. A. daily

B. clearly

C. rapidly

D. recently

1 Jackson Creek Road

Montana City, Montana MT 59634

My client is very ……(11) .......... in exploring the possibility of purchasing this property from
you. If this is of interest to you, I would appreciate you contacting me at your earliest
convenience. You can call me at (406) 458-8840.

11. A. open

B. probable

C. concerned

D. interested

Thank you very much for your ……(12) ........... I look forward to hearing from you soon.

250
 12. A. vendor

B. proposal

C. attention

D. possession

Best Regards,

Harper Rathmann

Glacier Real Estate

251
 UNIT 5

Exercise 1. Choose the correct answer.

1. Dr Hartness of Lin School of Medicine is pleased ......................... the opening of state-of-

the-art research and teaching hospital.

A. announce C. announcing
B. announcement D. to announce
2. The opening ceremony for Nampa Youth Center will be attended ........................ Mayor
Lilian Bak whose policies have promoted community improvement.

A. to C. by
B. as D. over
3. Due to ………………………from residents, the Silver Spring Townhouse Community will no
longer allow dogs to be off leash while on the grounds.

A. complaints C. ingredients
B. opponents D. symptoms
4. Monthly records detailing costs should be documented in the material and
labor… ..................... in order to allow for an accurate yearly budget analysis.

A. accounted C. accounts
B. accountable D. accountant
5. It is Ms. Kim’s responsibility to………………………workers in the TGW Automobile
manufacturing plant located in Mexico.

A. conduct C. explain
B. oversee D. focus
6. A committee has been established to develop a ………………………strategy to lower
manufacturing costs and reduce waste at the Qi- Ti Electronics Plant.

A. relative C. comprehensive
B. surrounding D. slight
7. Mr. Jones has made arrangements for Sam Smith to take his phone calls
while… ..................... conducts a visit to oversees warehouses for the next two weeks.
252
A. him C. himself
B. his D. he
8. Each Marion Village tenant will be supplied with a copy of the ......................... agreement
to keep for his or her own records.
A. rental C. rentable
B. rented D. rents
9. The Director of Marketing has requested to see the ………………………version of the
television advertisement no later than June 12.

A. total C. final
B. several D. each
10. The New Haven High School Gazette………………………by the Milton Young Publishing
Association as best in the nation for amateur papers.

A. selected C. was selecting

B. select D. was selected
11. Windemark Properties and Management offers those looking to buy or rent a home a
………………………network through which to conduct real estate business.

A. secure C. securely
B. secures D. securest
12. In appreciation for countless hours of dedicated service, each volunteer is encouraged to
……………………… the fourth annual Willum School District dinner.

A. collect C. join
B. order D. proceed
13. For more information about current Clearwater Apartment Availabilities, either submit a
question on our Web site......................... speak with a leasing agent at 242-453-6465.

A. but C. with
B. and D. or
14. Ms. Edwards’ receptionist is available to take messages… ...................... when she is busy
with other jobs.

253
A. ahead C. so
B. even D. forward
15. Silver Estates Townhouses are .......................... located just blocks from shopping, parks,
and the downtown city center.

A. considerably C. critically
B. eventually D. conveniently
16. Due to an unusually harsh winter, a series of delays means that construction of the East
Holly Bridge will be completed ........................ than previously anticipated.

A. late C. later
B. lately D. lateness
17. The third quarter sales… ..................... has shown to be among the best of the last four
years, likely due to a successful marketing campaign.

A. quotation C. provision
B. performance D. insurance
18. Ms. Wendt was unable to obtain a morning flight and will therefore be arriving in San
Marcos at 8:00 P.M ........................... at noon.

A. now C. because of
B. while D. instead of
19. As a way to promote employee department, management will ......................... schedule
mandatory training sessions during regular work hours.

A. previously C. lately
B. markedly D. occasionally
20. Car Top Bags, Inc., the primary......................... of exterior luggage containers for vehicles
of all shapes and sizes, is now selling its products in the United States.

A. provision C. provide
B. providing D. provider
21. The Millington George Business School is ………………………the most prestigious of
international business schools to offer online certifications.

254
 A. on C. to
B. among D. up
22. While Mr. Gee is away at the conference, he would like the sales team to notify
………………………of any major contract agreements.

A. he C. him
B. his D. himself
23. Despite… ..................... advocating for the purchase of the riverfront property, Mr. Hunt
later recommended the 104th Street complex for the new office site.

A. highly C. in case
B. quite D. initially
24. The Global Economist released an insightful ……………………… in its spring journal
regarding the effects of using digital currency for international purchases.

A. brochure C. editorial
B. directory D. catalog
25. The Home Owner’s Association recommends securing comprehensive insurance
………………………any property purchase is finalized.

A. soon C. still
B. once D. often
26. National Radio released a 60-minute exclusive interview............................ Charleston
Mayor Marcia Green on her plans.

A. will be featured C. featuring

B. features D. was featured
Exercise 2: Questions 1-4 refer to the following announcement.

To: All Employees

From: Doug Hammon

Date: June 12

Subject: [internal] Westbrook Branch General Manager

255
Greetings Klein Bank Employees,

After several months of interviews and thorough consideration, a committee has determined that Ms.
Silvia Lucian is the most qualified candidate for General Manager at the Westbrook branch. The
new………………………….involves directing and training a team of 14 employees as they operate the
newest branch of Klein Banks. ………………………….

Ms. Lucian has many years of valuable experience working in the banking industry. She
…………………………a strong base of knowledge as a beginning teller in Grenning Bay branch. She now
acts as assistant manager of the same bank where she has worked for a total of 26 years. At the
Grenning Bay branch she is known for a visionary .............................. style which is expected to be of
great benefit at her new post.

Doug Hammon

CEO Klein Bank

1. D. Klein Banks are recognized for its

A. manager friendly service.

B. position 3.

C. facility A. will gain

D. division B. gains
2. C. is gaining

A. She started working as a sales D. gained

representative. 4.

B. The interview has been rescheduled for A. manage

June 15. B. manages
C. She will also be responsible for promoting C. management
the bank. D. managed
Exercise 3: Questions 1-4 refer to the following article.

(Grahmville) Septemper 9 – Two hour parking (1)… ......................... on Main Street between the hours
of 9 A.M. to 5 P.M. Monday-Friday. Outside of these hours no limitation is placed on the length of
parking time. (2) .......................... changes came into effect beginning September 1.

256
No special permit is required to park on Main Street, except the places specified on the street signs.
Some (3)…………………………are listed on signs in order to allow for street cleaning operations which
usually take place between the hours of 3 A.M. and 6 A.M. monthly.

Be advised that parking officers employed by the local police department regularly monitor for
violations. Citations can range from $40-$200. (4)………………………… .
1.

A. allows C. is allowed
B. allowing D. had been allowed
2.

A. Your C. Any
B. These D. Every
3.

A. transfers C. estimates
B. restriction D. corrections
4.

A. These regulations will be implemented beginning October 1.

B. All residents of Grahmville are welcome to join cleaning operations.
C. For further information, visit www.cityofgrahmville.gov/municipal-parking.
D. Because your fine is overdue, you will be expected to pay an additional amount.
Exercise 4: Questions 1-4 refer to the following e-mail.

To: [email protected]

From: [email protected]

Date: April 9

Subject: Order CX672352

Ms. Dunn,

Thank you for (1)… ......................... with Lux Luggage. After carefully reviewing our inventory
we have determined that one of the items you ordered is not currently in supply.

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(2)………………………….

• Voyage Rolling Suitcase Maroon Large (1) $359 – In stock

• Voyage Rolling Suitcase Maroon Medium (1) $259 – In stock
• Voyage Rolling Suitcase Maroon Carry-on (1) $159 – Out of stock
We understand that you may have intended these items to be a set. If you wish to cancel
your (3)………………………….order and choose a different style or color of luggage, we will
provide a ten percent discount towards your purchase. Once you have the item reference
numbers from our Web site or catalogue, simply call 343-654-3522. A customer service
associate will apply the discount to your order made by telephone.

We (4)… ......................... forward to serving all of your future luggage needs.

Sincerely,

Lux Luggage Customer Service

1.

A. commenting C. shopping
B. meeting D. working
2.

A. Below is a list detailing the availability of the items you requested.

B. The following shows your order history from oldest to most recent.
C. Please note that discounted items cannot be refunded.
D. Our staff are very knowledgeable and friendly.
3.

A. ready C. thorough
B. entire D. common
4.

A. look C. had looked

B. were looking D. looked

258
 UNIT 6

1. Information on events occurring in the theater throughout the year is available .................. our
website.
A. into C. under
B. through D. on
2. Any changes in payroll must be promptly submitted .................. the accounting manager.
A. with C. to
B. in D. at
3.searching for long-term economic growth, the government intends to study immediate
solutions to avoid severe criticism from the public.
A. According to C. However
B. Future D. Instead of
4. Because the annual budget report must be submitted ..................the end of the month, employees
are busy calculating figures.
A. on C. by
B. between D. except
5.the aim of expanding into foreign markets, the marketing team invested heavily in
research and analysis.
A. Onto C. From
B. With D. At
6. According to company security policy, all confidential paperwork for departments must be
delivered ................. hand.
A. in C. by
B. with D. to
7. Samples of any of the fabric products we stock are available .................. request.
A. in C. upon
B. under D. for
8. The recent increase in people who suffer from asthma has raised concerns ................. the safety of
air.
A. regard C. regarded
B. regards D. regarding
9. When buying an air-conditioner, make sure you choose ................. the more expensive ones.
A. of B. at

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C. to D. from
10. If a member of the board of directors is absent ..................the board meeting without an
acceptable excuse, they are required to pay a large fine for abandonment of duties.
A. to C. about
B. of D. from
11. Most participants found the 3-day workshop exhausting ................. very useful for their careers.
A. and C. but
B. or D. nor
12. Mark Caldwell has a lot of practical experience; ................. Lily West has impressive academic
qualifications.
A. whereas C. despite
B. as D. if
13.the start-up venture is risky, Mr. Skinner is still willing to invest $2 million of his own
money in it
A. Even though C. Because
B. Despite D. Whenever
14. It remains to be seen................. Virotech's decision to acquire BHI Industries will result in
increased profits.
A. whether C. whereas
B. in order that D. that
15. The staff meeting win be held in the conference room................. in the employee lounge.
A. and C. or
B. nor D. but
16.Jennifer has some experience in the retail industry, the manager asked her to run the
fundraising stall.
A. Once C. Plus
B. Since D. Whereas
17.all of the members raise $1,000 as asked, the organization will be able to afford the
building maintenance work that is so desperately needed.
A. Provide C. Provided
B. Provisional D. Provides
18.construction of the ski resort is lagging a full month behind schedule, investors are
confident it will be completed before the first snowfall.
A. Although C. Since
B. Whereas D. Until
19. Anyone interested in participating in the forum discussion on climate change can register for the
event online ................. do so by phone at 555-2396.
A. and B. or
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C. but D. nor
20. Citizens are so frustrated by traffic that more than half want things improved .................. it means
they must pay higher taxes.
A. which C. even if
B. in spite of D. as well as

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 UNIT 7

Questions 1-4 refer to the following email.

From: Bob Morgan [email protected]

To: Jenny Rodriguez [email protected]

Date: February 20

Subject: Request

Dear Ms. Rodriguez,

I am writing to ask you……………(1)……………….a design proposal for the lighting of our new
model use in Pecan Grove. The proposal should consist of complete lighting for all 15 rooms.
……………(2)……………….. . The list details the rooms dimensions, styles, and natural lighting
and include an example of acceptable fixture. If you do not have a similar fixture, please
include a ……………(3)……………… for substitute. Should you choose to submit a proposal,
please deliver a hard copy to our downtown office at 42 Main Street by February 27. Thank
you for your time, and we hope to see your……………(4)… .............. soon.

Sincerely,

Bob Morgan, Pecan Grove Homes

1.

A. to submit C. to be submitted
B. submit D. submitting
2.

A. I have included a list of designed accent pieces for each of the rooms.
B. Our spacious rooms are perfect for holding large meetings.
C. Items that are unclaimed after 30 days are nonrefundable.
D. I will reveal my company’s relocation plans this Thursday.
3.

A. replacement B. price

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 C. suggestion D. rehearsal
4.

A. propose C. proposed
B. proposal D. proposing
Questions 5-8 refer to the following letter.

October 12

Dear Mr. Cossack,

In your article published in the Denver Times last week, you stated that the contracts for the
construction and maintenance of the New Denver Bobcats stadium……………(5)… .............. to
Johnson Construction and Sanchez & Son, respectively. This is not true.
……………(6)……………….. . All contracts for the city undergo a thorough review and bidding
process. Both of the aforementioned companies……………(7)……………….bids which are
currently under review. The contract decisions should be
announced……………(8)… ..............the end of the month.

Sincerely,

Raul Boeing, Mayor’s Office

5.

A. has awarded C. have been awarded

B. will award D. are awarding
6.

A. Job applications have already been reviewed.

B. Construction schedules were confirmed last year.
C. Our city has many low-income households.
D. No decisions have been made.
7.

A. is submitted C. have submitted

B. to submit D. had been submitted

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8.

A. until C. beyond
B. during D. by
Questions 9-12 refer to the following notice.

ATTENTION ALL TENANTS

Wimberley Group will……………(9)……………….its rent collection system to electric one. This

change will apply to all apartments effective February 1. ………………(10) ................. Cash and
personal checks will no longer be accepted.

Every tenant needs to create a user profile at www.wimberley group.com. After logging in,
tenants will be able to…………(11)………………….a payment. You can do this by selecting the
unpaid bill and then clicking on the button at the bottom of the screen.
……………(12) .................you hit “Pay”, the amount you designate will be deducted from your
registered credit card or bank account. If you wish to arrange automatic payments, please
click the button labelled “Pay this amount every month”.

Thank you for your cooperation. If you have any questions, email us at
[email protected].
9.

A. induce C. convert
B. fluctuate D. recover
10.

A. Tenants had found the new system easy to use.

B. From that day on, tenants must pay their rental fees online.
C. The new system allowed for a greater variety of payment options.
D. Only certain Wimberley Group occupants will be affected.
11.

A. postpone C. oppose
B. cancel D. make

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12.

A. even though C. since

B. during D. as soon as

265
 UNIT 8

Questions 1-4 refer to the following email.

To: Angela Thornberry <[email protected]>

From: Vincent Nakamura [email protected]

Subject: Your laptop

Date: June 18

Dear Ms. Thornberry,

I am writing about the Trax 2700 laptop you dropped off at our store on June 15 because of
problems with its screen. After sending it to our……………(1)……………….for examination, we
discovered that it contained a faulty component. At present, your laptop is
being……………(2)…............... As requested, we are also thoroughly testing the device to see if
there are any other issues.

As this problem appears to have been entirely our fault, we will provide you with a $50
voucher to use at our retail store. ……………(3)………………. , e -coupons for our Website are
also available. Just let us know which you’d prefer.

………………(4)… .............. If you have not received it by then, please call customer service.

Best wishes,

Vincent Nakamura

Customer Satisfaction Department

1.

A. technicality C. technicians
B. technical D. technology
2.

A. replaced C. shipped
B. repaired D. recalled
3.

266
 A. Regrettably C. Approximately
B. Subsequently D. Alternatively
4.

A. The model you inquired about is no longer available at this location.

B. We will send the computer back to you within three days.
C. You are not covered under the warranty as it has expired.
D. We have receiving a number of complaints about our service.
Questions 5-8 refer to the following announcement.

Notice for All staff

The shopping mall our store is located in will be closed from December 24 to 26.
…………(5)…………………. , some of you will be coming in on December 24 to set up for our
post-holiday sale. The guard who usually opens the mall doors in the morning is off duty
during this time. ……………(6)… ................. Daniel Monahan is the most senior staff member,
so I will give it to him, and he will let everyone inside.

It is vital that you…………(7)………………….Daniel at the entrance at exactly 10 am. We don’t

want to waste time making him go back and forth to open the doors, so please be
considerate and arrive as……………(8)… .............. as you can.

Thank you for your understanding.

Alison Culpeper

Store Manager

5.

A. Besides C. Accordingly
B. Otherwise D. However
6.

A. Making sure we can answer customer inquiries in a timely manner is our priority.
B. You should be able to use your employees pass to access the mall.
C. A security code will therefore be required to enter the building.
D. You will need to handle backorders caused by his absence.

267
7.

A. are meeting C. had met

B. meet D. met
8.

A. punctually C. politely
B. regularly D. impressively

268
 UNIT 9

Questions 1-5 refer to the following recipe and letter.

STEAK WITH ROASTES RED PEPPER SAUCE
INGREDIENTS:
1½ pounds well – trimmed boneless top sirloin steak, cut 1 inch thick 10 ounces pasta
Red Pepper Sauce:
½ jar diced, roasted red peppers
3 tablespoons grated imported Parmesan cheese
1/2 cup lightly packed fresh basil leaves
3/2 cup chopped walnuts
4 cloves garlic
cup olive oil
Salt and pepper
Directions:
Place all Red Pepper Sauce ingredients in a food processor. Process until mixture is smooth.
Place steak in a large pan and broil 16 to 21 minutes, turning once. Approximately 5 minutes
before steak is done, brush each side with 1 tablespoon of processed mixture. Meanwhile,
cook pasta according to package directions; drain.
Cut steak into thin slices. Combine pasta with remaining sauce mixture; toss. Place pasta on
platter; arrange beef on top of the pasta. Sprinkle 1 tablespoon Parmesan cheese and
garnish with basil leaves.

Dear Cooking Delight Editor.

I recently received a free one-year subscription to Cooking Delight, and have to say I love it.
The magazine has good articles about healthy living and delicious recipes for healthy eating.
The recipes are fabulous! Every recipe I’ve tried so far has been delicious. The recipes are
very sound, generally well-prepared, and – despite what some reviewers have said – easy to
follow. The focus is on making cooking easy.
I do, however, have one complaint: some of the recipes, such as the Steak with Roasted Red
Pepper Sauce, tend to call for expensive ingredients.
I don’t know about most people, but I don’t generally buy $12 worth of sirloin tips, a $6 jar

269
of roasted red peppers, a $5 container of imported cheese, and another $10 worth of
ingredients for an ordinary weeknight dinner for me and my family. I’d like to see the
magazine make an effort to include delicious, healthy recipes that can be made with more
accessible ingredients.
Sincerely,
Joanna Evans

1. According to the recipe, when should 4. What can be inferred about some
the pasta be cooked? magazine critics?
A. Five minutes after the steak is sliced A. They think the steak recipe takes too
B. While the steak is cooking long to prepare
C. After the ingredients are processed B. They are dissatisfied with the recipe
D. After blending in the mixture C. They think the magazine is poorly
2. How much worth of roasted red written
peppers is used in this recipe? D. They claim the recipe directions are
A. $3.00 difficult to follow
B. $4.00 5. What complaint does Joanna Evans
C. $5.00 make?
D. $6.00 A. The magazine is too expensive
3. Who is Joanna Evans? B. She can’t afford to eat at restaurant
A. A food connoisseur C. The cost of the ingredients is too high
B. A restaurant critic D. She doesn’t spend enough time with
C. A magazine subscriber her family
D. A restaurant cook
Questions 6-10 refer to the following two memos.
TO: David Nicholas, Computer Engineering Dept.
FROM: Paula Brady, Assistant Manager, Management Division
RE: Collaboration Project
Bill Jenkins, Director of Management is seeking collaboration with a programmer in the
Computer Engineering Department. He has a computerized management simulation game
that needs to be revised in order to be used on the Internet. He would like to share
ownership of this game with anyone in the Computer Engineering Department who can help

270
him. The game is currently programmed for Microsoft use, so familiarity with this software
package is essential. A majority of the work, however, will involve adapting the game for the
Internet. Internet programming experience is a big plus, but not essential. There are two
large markets- the academic and corporate markets- that are eagerly waiting to play this
simulation game. Please contact me if you are interested in discussing a potential
collaboration. You can also contact Bill at:
William Jenkins, Director of Management, 411 Stone Management Center, Chicago, IL
37996 (Tel) 865-974-1668 or (e-mail) [email protected]

TO: Paula Brady

FROM: David Nicholas
RE: Collaboration Project
As a musician and an engineer, I always look for new ways to combine music with innovative
computer software. Over the past year this has caused me to dive much more deeply into
my long interest in computer graphics and animation. As a result, I spend long hours in my
spare time with many different software packages and online users groups. I have also
collaborated in the design and testing of new 3D software; composition in your description
of Mr. Jenkins’ project, I think it would be a nice addition. What do you think?
You can reach me at extension 202. I will be in the office until 7:00 p.m. today.
Thank you.
David Nicholas.

6. Why was the memo sent to David B. It is designed only for young children.
Nicholas? C. It has been recalled due to errors in the
A. He is a musician program.
B. He is a friend of Paula. D. It has already been made known to the
C. He works in the Computer Engineering market.
Department. 8. Why did Davis Nicholas send a memo
D. Bill Jenkins is interested in his work. to Mrs. Brady?
7. What can be inferred about Mr. A. He would like her to come to his office
Jenkins’ game? B. He wants to let her know that he is
A. It does contain sound effects. interested for the job

271
C. He wants to know if she enjoys his C. By providing voice-over services
music D. By including musical compositions
D. He would like her to write a good 10. What will Paula Brady most likely do
recommendation when she receives the memo?
9. How can David Nicholas contribute to A. Contact Mr. Jenkins
Mr. Jenkins’ project? B. Listen to a music sample
A. By assisting in the installation process. C. Give Mr. Nicholas a call
B. By designing a software logo D. Go to the Computer
Questions 11-15 refer to the following two letters.
R.T. Construction
1933 Purdy Avenue
Orlando, Florida 98980
February 20,
Reel & Rod Company 421 Eighth Street New York, New York 11323
Attention: Mr. Robert Cummings
Dear Mr. Cummings,
Our order of February 1st called for five dozen Cast-Ex reels, stock number 2.2.5. First of all,
when we placed the order we were Informed that it would be delivered no later than Friday,
February AO. However, the shipment just arrived yesterday, February 19. Not only that, as
you can see from the enclosed invoice (#8604), we received from you six dozen of these
reels.
We are returning one dozen reels and ask that you credit our account with the difference.
We want the added return shipping charge to be paid at your expense. We will make
arrangements to pay the bill in full as soon as possible once it has been recalculated and
submitted to our office.
As a long-standing customer I have always been extremely satisfied with the quality of your
products and service and understand that oversights can often occur from time to time. I
believe that there is a logical explanation for the error and anticipate that this problem will
not happen again in the future.
Thank you in advance for your prompt attention to this matter.
Very truly yours,

272
John F. Kent
Manager

Dear Mr. Kent,

At Reel & Rod we attempt to make every order correct and on time. We sincerely apologize
for your order being not only late but also incorrect.
We received various other complaints similar to yours and tracked it down to a glitch in our
computer’s shipping software program. We have fixed this problem and hope you will
accept our profound apologies. To thank you for your patience and understanding, we are
enclosing a 25 percent off coupon for your next purchase. Please allow 2-3 business days for
your account to be updated. We certainly do not expect you to pay for the return shipping
charge and will cover the most when the shipment arrives.
I assure you that this will not happen again. Your dedication is much appreciated.
Very truly yours,
R. Cummings

11. What is Mr. Kent requesting?

A. An additional order of reels
B. Reimbursement for shipping charges
C. Replacement for the wrong reels
D. A refund for unnecessary items he received
12. What is being sent with Mr. Kent’s letter?
A. An invoice
B. A discount coupon
C. A payment
D. A product sample
13. How many reels are being returned?
A. One
B. Six
C. Twelve
D. Seventy-two
14. What’s the way Mr. Cummings will accommodate Mr. Kent?

273
A. He will let him keep the extra reels tor free
B. He will accept the return shipping charge
C. He will deliver the merchandise try Friday
D. He will discount 25% oil the price of five dozen reels
15. What was the source of the problem?
A. There was an overload of orders on the day the order was placed
B. There is a shortage of help in the shipping department
C. The computer recently malfunctioned
D. There was not enough merchandise in stock to cover the order

274
 UNIT 10

Questions 1-2 refer to the following text message chain.

Sonya Meadows : 1:45PM

Brian, Sorry to bother you, but I need to ask a favor. I have to deliver the final rental
contract for space, but my last appointment ran long. I don't think I can make it there on
time.
Brian Hull 1:46 P.M
I can probably deliver it for you. Send me the details.
Sonya Meadows 1:48 P.M
Thanks! The client is Coventry Financial, and they're renting a space at State Tower on
Market Street. It's Unit 1804
Brian Hull 1:49 P.M
OK. What time is the appointment?
Sonya Meadows 1:49 P.M
2:40. You should be able to make it if you leave in the next 10-15 minutes.
Brian Hull 1:50 P.M
I'll take a cab so I get there faster. It'd take me twice as long if I had to look for parking in
that area. What about the contract?
Sonya Meadows 1:51 P.M
It should be sitting on my desk. I asked our receptionist to make copies of it earlier and
leave it in my office

1. What is suggested about Market Street?

(A) It is half an hour away from Ms. Meadows' office.
(B) It is located in a shopping district.
(C) It is difficult to find parking there
(D) It is near a major transit stop

2. At 1:51 P.M., what does Ms. Meadows mean when she writes, "It should be sitting on
my desk"?
(A) She put a message from a customeron a counter.

275
(B) She misplaced a client's business card
(C) She could not access her appointment schedule
(D) She believes that a document is in her workspace
Questions 3-6 refer to the following online chat discussion.

* Michelle Hanson (11: 40) Can I get an update from everyone on the promotion project
for N-Genz Auto? Our next presentation’s been moved up to Tuesday, August 10.

*Barry Carr (11:42) The script changes for the TY commercial will be done this
afternoon. Other than that, I’m just waiting for production to give me permission to
proceed.

*Dustin Rodriguez (11:45) Barry, our first choice for the lead actor backed out so I'm
waiting to hear back from talent agency about replacement. But still, we can proceed with
our shoot on July 18 at Snappy Studios.

*Michelle Hanson (11:47) Thank you both. What about the online campaign? My
contact at N-Gerz is eager to see what’s been done.

*Willa Hoplcins (11:50) Well, I’m in the final stage of developing the Web site. I need
about a week more to do the finishing touches, but I’m quite confident we’ll be done in
time.

* Dustin Rodriguez (11:54) Good news. I called the agency and was told that my second
choice for a performer can do the job.

* Barry Carr (11:55) Great, Dustin. I'll send you a copy of the finished script tonight.
By the way, I can't make it on time as I need to be at a client meeting, so I'll send Briana
Johns in my place.

* Dustin Rodriguez (11:57) No problem. Barry. I’ll get in touch with her shortly to make
further arrangements.

* Michelle Hanson (11:58) It look like we are on the right track. Dustin, keep me posted
on your schedule. Willa, could you send me link to the site so I can see the progress so far?

276
* Dustin Rodriguez (11:59) Understood. I’ll send you the most current schedule I have
right now.

* Willa Hopkins (11:59) OK, Michelle. I can send you the link now. Just bear in mind there
are some issues to work out
3. What type of business does Ms. Hanson most likely work for?

(A) A television studio

(B) An advertising firm

(C) A Web design company

(D) An automobile manufacturer

4. At 11:58, what does Ms. Hanson mean when she writes, "on the right track?

(A) She has agreed to soma script modifications.

(B) She is pleased with the progress for a site design.

(C) She thinks the project is going according to plan.

(D) She is satisfied with a casting decision.

5. What is true about Mr. Rodriguez?

(A) He only recently started working at the company.

(B) He plans to get in touch with Ms. Johns.

(C) He will send someone in his place to a meeting.

(D) He will deliver an upcoming client presentation.

6. What has Ms. Hopkins been asked to do?

(A) Send a progress report

(B) Forward a detailed calendar

277
(C) Provide a Web site address

(D) E-mail a perfomer’s résumé

Questions 7-8 refer to the following text message chain.

Drake Hartford : 10:38

I'm at the reception area for Dandridge & Associates to check up on the painting crew's
progress. I'm not sure about the paint color being used on the rear wall. It's that deep green
tone Ms. Bryant wanted, but it doesn't match well with flooring or front desk.

Dolly O'Hare: 10:42

I was afraid that might be the case as it seemed too dark. Could you drop by her office and
ask her to come have a look at it? Maybe you can suggest a few colors that are more
suitable.

Drake Hartford : 10:45

OK. I'll see if she is available and let you know what she wants to do. I'll recommend some
colors as well. I think light brown, ivory, or even beige would look nice

Drake Hartford : 10:58

She came and had a look and completely agrees with us. So, I've told the crew members not
to continue painting that wall today. She will go with the first option I proposed

Dolly O'Hare : 11:00

Perfect. OK, go ahead and have Triple A Hardware mix up the paint the crew will need. You
get it delivered to the site and have my account.

Drake Hartford :11:09

I just asked Triple A about the paint, but they are backlogged with other orders and
deliveries. The soonest the new paint can be here is at 1P.M. on Wednesday

Dolly O'Hare : 11:11

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No worries. It is ahead of schedule anyway, so they can work on other tasks in the
meantime.

7. At 10:42, what does Ms. O'Hare mean when she writes, "that might be the case"?

(A) She anticipated a client would be unsatisfied

(B) She knew that a colleague was visiting a worksite

(C) She thought the paint would not match

(D) She realized Ms. Bryant might not be in her office.

8. What color of paint will be delivered to Dandridge & Associates?

(A) Deep green

(B) Light brown

(C) Ivory

(D) Beige

Questions 9-12 refer to the following online chat discussion.

Corrine Dealba 4:32 PM. :

Hi everyone. So, It sounds like Osment Industrial is interested in hearing their offices and do
an assessment next Tuesday afternoon at 3 o'clock. It shouldn't take more than two hours. I
think it would be best if three of us visit, as this is potentially a large-scale project

Jan Yates 4:34 PM :

I've got to be at Yeltsin Enterprises to supervise a team installing a rooftop garden on
Tuesday. But if it's necessary, I can ask Ellen Pearson to cover for me.

Avery Wong 4:35 PM. :

I'm free to go. Do you need us to do presentation?

Kip Villegas Corrine Dealba 4:35 PM. :

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I can probably manage it, too.

Corrine Dealba 4:36 PM.

Please ask Ellen to take your place, Jan. I really need your expertise. Avery I'll take care of
the presentation. I will need you and Kip to take measurements of the space and find out
about particular needs, the budget and other details.

Kip Villegas 4:36 PM.

Shall we leave from the office together?

Corrine Dealba 4:37 PM. :

Yes, let's meet in the parking garage at 2:30, and we can drive over together in my car. Is
that OK for those who are coming?

Avery Wong Corrine Dealba 4:38 PM :

That works perfectly for me. I'll see you then.

Corrine Dealba 4:40 P.M :

Thanks everyone. See you on Tuesday
9. What is inferred about Osment Industrial?
(A) It has a relatively small budget for work.
(B) It is constructing a new office space
(C) It has asked a firm for a project presentation.
(D) It rejected several indoor gardening proposals.

10. What is Mr. Wong most likely going to do next week?

(A) Modify the terms of a contract
(B) Measure a potential project space
(C) Inspect a new rooftop garden
(D) Oversee a work crew doing an installation

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11. At 4:38 P.M., what does Mr. Wong mean when he writes, "That works perfectly for
me"?
(A) He has no problems with his vehicle.
(B) He accepts the offer of a ride to an office
(C) He is confident he can meet a deadline
(D) He feels a presentation needs to be shortened
12. What might Ms. Pearson do on Tuesday afternoon?
(A) Assist Ms. Dealba with a presentation
(B) Take charge of a gardening firm's office
(C) Do a job in her coworker's absence
(D) Pick a colleague up from Bleeker Street
Questions 13-16 refer to the following text message chain.

HELEN COULTER [July 15. 9:54 AM] :

I hope you are all having a good break. I just heard back from the producer of Timelight this
morning, and they would like to extend Kitchen Belle's catering contract for another two
years. The studio has renewed the TV series. Shall we keep the same schedule as last year,
or would you like to switch times?
ELAIINE PAINTER [July 15, 10:00a.M.] :
That's great news! It will guarantee the business a steady income. know Henry Lincoln
usually does breakfast, but as long as he doesn't have a problem with it, can I take the
morning shift instead of lunch this time?
GRANAN FULTON [July 15, 10:04 AM]
it's fine by him. He's with me now and just told me so, Elaine. He'd actually prefer midday.
As for me, I want to stick with the breakfast shift. Will there be any extra evening shoots this
year?
HELEN COULTER [July 15, 10:05 A.M :
So Elaine and Graham can do the 7:30-11:00 shift, and Henry and I will do 11:30-3:30. There
will be some evening shifts for extra pay but none that will end past midnight. In addition,
the show will also be filmed outside the studio this season, so we'll have to make
adjustments. Anyway, we can discuss that issue when we return from vacation next week

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ELAINE PAINTER [July 15, 10:07 A.M.] :
Will the number of cast and crew be the same?
GRAHAM FULTON [July 15, 10:07 A.M.]
It sounds like more work than last year.
HELEN COULTER [July 15, 10:08 A.M].
Yes, Elaine. There will be a total of 88 to feed rather than 67. And Graham, I think it will be
more work. But they are paying us more, so I think we can afford to hire a couple of food
preparation assistants

13. At 10:04 A.M., what does Mr. Fulton most likely mean when he writes, "It's fine by
him"?
(A) He suggests Ms. Painter trade shifts with a coworker
(B) His schedule change must be approved by Ms. Coulter
(C) He is also interested in working during breakfast hours
(D) His coworker finds Ms. Painter's request acceptable.
14 When will Mr. Lincoln start his regular shifts next season?
(A) At 7:30 A.M.
(B) At 11:00 A.M.
(C) At 11:30 A.M.
(D) At 3:30 P.M.
15. What is implied about Time light?
(A) It will occasionally have production work at night
(B) It reduced the size of its staff
(C) It will film all scenes in a television studio.
(D) It will premiere on television next year.
16. What will happen next week at Kitchen Belle?
(A) A list of crew members will be finalized.
(B) A couple of new assistants will be hired
(C) Some team members will return from holiday
(D) Some executives will be stopping by for a meeting
Questions 17-20 refer to the following online chat discussion.

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Gail Royce 7:32 P.M
So, are we all ready for the product launch tomorrow? Let me know if you do. We won't
have much time, as the event starts at 11 A.M

Reena Singh 7:36 .M.

My team and I have the venue nearly ready. We have a few large banners to hang in the
morning, but everything else has been set up.

Roger Bryce 7:37 P.M.

We have to make some final lighting adjustments in the morning, but the video screens are
up and the sound system is operational.

Olga Russovich 7:38 P.M.

About 500 guests have confirmed, but a few more may show up. Six members of the press
are coming. The caterer has also set up the food table and refreshment counter.

Gail Royce 7:41 P.M.

Thanks everyone. It sounds like everything is proceeding as planned. Olga, why are so few
members of the press coming?

Olga Russovich 7:43 P.M.

There is an important meeting at City Hall at the same time. Many local fournalists need to
attend that instead

Gail Royce Gail Royce 7:46 p.M.

That's a shame. I think the reserved press seating area will be far too large. Reena, if you
need, feel free to use up to half of the press area for further product displays

Reena Singh 7:48 P.M.

That would be great. There are a couple of jewelry displays that seem rather crowded, so I'll
move some things there in the morning. We will want to showcase our new products in the
best way possible. What time does the venue open?
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Roger Bryce 7:49 P.M.
I asked the venue manager today, and he can be there earlier than usual, at 7 A.M., to give
us access.

17. At 7:46 P.M., what does Ms. Royce most likely mean when she writes, "That's a
shame"?
(A) She does not believe that a banner's design is attractive
(B) She expected more media members to attend an event
(C) She wanted a product display to be finished earlier in the day
(D) She was disappointed that video screens are out of order
18. What will Mr. Bryce do the following morning?
(A) Hang up some signs
(B) Conduct a video presentation
(C) Make some equipment adjustments
(D) Show guests to their seats
19. What is NOT true about the event venue?
(A) Its sound system is ready for use.
(B) It has a food and drink service area.
(C) Its press zone will be expanded
(D) It can be opened early by a supervisor
20. What type of company does Ms. Singh most likely work for?
(A) A local newspaper
(B) An event planning agency
(C) A jewelry manufacturer
(D) A convention center

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 UNIT 11

Question 1-3 refer to the following article.

Landmark Art Auction Returns for Its 25th Year

Local collectors eager to own an important secured 18pieces by the artists and expects
piece of historical artwork will have plenty them to bring in over $ 1 million in total.
of opportunities at this year’s Annual Favorites include Walcott’s “ Fishers Island
Hartford Art Auction. Celebrating its 25th Sound” and Irwin’s “ Sebago Lake.”
year, organizers of this year’s event have However, it is Stone’s oil painting entiled “
gathered a remarkable collection of White Mountain” that has the highest
artwork that includes pieces by regional estimate value, and is expected to fetch
residents Patricia Irwin, Robert Walcott, around $ 120,000.
and Dorothy Stone. The three painters, who
The auction begins at 2 P.M on Saturday,
were very productive throughout their
July 14 at the newly refurbished
careers, achieved fame in their late 30s
Farmington Gallery. As before, a portion of
when they live together in an apartment in
the proceeds will be donated to the
Paris and immersed themselves into the
Foundation for Creative Arts, promoting
local art community. However, American
artistic endeavors among the nation’s
fans most love the group’s earlier paintings
youth. For more information, contact the
of scenes from around the northeastern US.
organized at 555-2092
George Luckett, who is curating this year’s
auction,

1. What is true about the auction? 3. What is suggested about the Foundation
for Creative Arts?
A. It is the first time it is being held.
B. It is the largest of its kind in the region. A. It was started by Ms. Irwin and her
C. It will feature a number of important colleagues.
pieces. B. It provides art supplies to local artists.
D. It is being organized by several C. It shares an office with the owners of the
collectors. Farmington Gallery.

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 D. It has benefited financially from sales at
past auctions

2. What is NOT indicated about Dorothy

Stone?

A. She produced many paintings in her

lifetime.
B. She is expected to earn $ 1 million alone.
C. She once lived in Paris with some
colleagues.
D. She made the painting with the highest
value estimated

Question 4-8 refer to the following advertisement, letter, and e-mail.

Save money on your international calls!

Elite Wireless is now offering all its regular plan users unlimited international calls and
texting! So, if you have friends, family, or business associates abroad, the Elite Regular Plan
is now perfect match for you. With fees starting as low as $50 per month when you sign up
for a one-year contract, you can save hundreds of dollars on international calls. Sign up for
12 months by April 1, and pay nothing for your first month of service! Find out about this
special offer as well as our prepaid mobile plans and packages for businesses at
www.elitewireless.com.

* Not all countries are applicable. To see a list of applicable locations, check the Website

February 20

Joann Majors

1919 Crestside Drive

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Kansas City, MO 64101

Dear Ms. Majors,

We hope that you are enjoying your phone, text, and data service from Elite Wireless
Telecommunications.

Your current plan is:

Prepaid Cell Phone

- unlimited talk, text, and 1 gigabyte of data

- $40 prepaid month-to-month

- Additional fees apply for international calls
We have analyzed your usage pattern and would like to recommend a plan that is more
suitable to your needs. During the past six months, you made a few international calls and
consumed an average of 3 gigabytes of data per month. Based on these findings, we
recommend you switch to our regular plan:

One-year contract:
- unlimited talk, text, and 3 gigabytes data including international calls and texts.
- a complimentary mobile phone (three models available).
- $50 per month
To activate the new service, simply visit www.elitewireless. com and enroll using this special
code: 5A67928, or call 555-8383. You may also feel free to e-mail me at bradyfarmer@
elitewireless.com with your questions.

Sincerely,

Brady Farmer

To: Joann Majors [email protected]

From: Brady Farmer [email protected]

287
Date: March 4

Subject: Re: phone plan

Dear Ms. Majors,

In regard to your query. It is possible to cancel your Elite Regular Plan at any time by
requesting early termination. However, you will be obliged to pay an early termination fee.
The fees are a minimum of $80 for a one-year plan. $150 for a two-year plan, and $180 for a
three-year plan. However, other charges may apply if, in addition to your monthly
subscription, you decide to purchase a mobile phone upgrade from us.

The information you requested on our devices is below. Click on any of the names to view
more information on our Web site:

Crosscode SlimTouch with fingerprint security

Crosscode Highline with extended battery life

Gogotel TX800 with 18-megapixel camera

Thank you,

Brady Farmer

4. According
Client services to the advertisement, what is 7. What does Mr. Farmer suggest about
representative
NOT true about Elite Wireless? Elite Wireless?

A. It can help save customers money on A. It will waive cancellation fees under
calls some circumstances.
B. It has service packages available for B. It offers customers several subscription
businesses. plan durations.
C. It offers unlimited texting to any C. It requires that customers buy a mobile
location. phone from the company.
D. It charges a minimum of $50 in regular D. It gives discounts on phones and devices
monthly fees. to long –term subscribers

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 5. What is indicated about Ms. Majors?

A. She places a lot of international calls 8. What did Ms. Majors ask Mr. Farmer to
because of her job. do?
B. She will get a free period or service if
A. Add unlimited international data to a
she takes Mr. Farmer’s suggestion.
contract
C. She previously attempted to call a
B. Provide figures that support statements
number to ask some questions.
in the letter
D. She is eligible for a free telephone
C. Switch her plan based on her e-mail
upgrade after a period of two years.
D. Send details on the free phones being
6. What might Ms. Majors use to register
offered
for a phone service?

A. A product serial code

B. A special number
C. A usage pattern report
D. A credit card
Question 9-11 refer to the following article.

Business Buzz Weekly

Sustainability and Your Business

By Jonathan Demarco

November 14

Increasingly aware of the importance of environmental sustainability, growing numbers of

businesses are taking steps to adopt ethical methods of production. However, some people
wonder whether these changes are worth doing.

Business consultant and ethical sustainability expert Andrea Mc Gibbon says, “Yes, they
most certainly are.” According to her, consumers of at least 10 major corporations that have
recently improved their environmental and social sustainability practices have had
overwhelmingly positive responses. She goes on to mention that over 74 percent of
consumers of such corporations also stated that they were much more likely to purchase

289
products from brands that have concern for the environment. She also noted that the
corporations which implemented such practices have reported no significant difference in
profit margins.

Nonetheless, other experts contend that cost is a major factor to consider. Replacing factory
equipment with eco-friendly devices, for example, can be very expensive task.
Subsequently, a company may try to recover this cost by increasing the selling price of
goods. And ultimately, it is argued, consumers are more likely to buy merchandise based on
its pride, not on how it was produced.

Style Be With You, a mid-sized casual fashion brand, recently put these issues to the test.
Upon releasing a new line of ethically produced sweaters made from organic materials,
management found that overall sales for the quarter increased. Despite more customers
being attacked to the brand’s new responsible image, however, sales for the sweaters fell
below projected forecasts. Once customers were in their stores, it seemed, they chose to
buy products that were cheaper rather than environmentally friendly. In doing so, they have
shown that price still dominates ethics

9. What is the main purpose of the article? 11. According to the author, what has the
example of Style Be With You revealed?
A. To compare opinions on sustainable
business practices A. Companies are reluctant to make
B. To criticize wasteful corporate spending changes
C. To describe laws affecting company B. Maintaining a responsible image is fairly
proprietors inexpensive.
D. To promote ethical production methods C. People are not willing to pay more for
ethically produced goods.
D. Clothes made with organic materials are
10. What was NOT mentioned by Andrea
becoming more popular
Mc Gibbon?

A. Many consumers look favorably upon

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 sustainable brands.
B. There is value in sustainable business
methods
C. Some corporations have reported little
change in profitability.
D. Fewer than 10 companies have modified
their practices.
Question 11-14 refer to the following letter.

Baxter Communications

87 Hollowbrook Road

Bloomington, IL 61704

Melinda Armin

73 Lessenger Drive Bloomington, IL 61704

Dear Ms. Armin,

Thank you for signing up for Baxter’s Cable Plus package, which includes all the basic
television channels plus movie and educational networks –[1]-. This letter is to remind you
of the terms service as stipulated in the standard contract.

First and foremost, the account holder must use the cable service for lawful purposes only.-
[2]-. It is strictly prohibited to copy any program for the purposes of distributing it on the
internet without the express permission of the program’s producers or rental is also
forbidden.-[3]-.

Baxter agrees to maintain service for as long as the customer follows the stipulations and
pays for use. Service includes continued delivery of cable programming, repairs, and general
maintenance of the cable box. However, repairs or replacement due to damage or loss
caused by the user is the financial responsibility of the client.

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Baxter communications is the top cable, internet, and phone service provider in the city –
[4]-. As such, we look forward to many more years of doing business with you.

Sincerely,

Otto Weed

Accounts manager, Baxter Communications

11. Why was the letter written? 13. Why might service users have to pay an
additional fee?
A. To terminate a customer contract
B. To offer a discount on packages A. If they damage a cable box
C. To explain agreement guidelines B. If they record a program
D. To provide an update on repairs C. If they pay an invoice late
12. What is mentioned about Baxter D. If they cancel a service early
communications? 14. In which of the positions marked
[1],[2],[3],[4] does the following sentence
A. It has its own television channel
best belong?
B. It updated its subscription policies.
C. It will terminate a video rental service “Failure to abide by any these regulations
D. It offers multiple services to customers could result in termination of services
without further notice or even legal
penalties.”

A. [1]
B. [2]
C. [3]
D. [4]

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