EIY Operations Specialist Job Description 2023
EIY Operations Specialist Job Description 2023
EIY Operations Specialist Job Description 2023
EIY is a renowned public speaking training center dedicated to empowering individuals with SELF-CONFIDENCE. Our mission
is to inspire confidence, articulate ideas, and transform lives through our comprehensive training programs. As a leading
organization in the field, we are seeking a detail-oriented and proactive Operations Specialist to join our passionate team.
Position Overview:
The Operations Specialist will play a crucial role in ensuring the seamless operations of our public speaking training center.
This position requires exceptional organizational skills, strong attention to detail, and the ability to work collaboratively with
trainers, clients, and other stakeholders. Reporting to the Operations Manager, the Operations Specialist will be responsible
for various tasks related to program management, customer support, and process improvement.
Responsibilities:
1. Program Management:
• Coordinate and manage the logistics of training programs, including scheduling, venue arrangements, and instrucotrs
and coach assistants assignments.
• Collaborate with instructors and coach assistants to ensure they have the necessary resources and materials for each
session.
• Oversee the enrollment process, track participant registrations, and manage class rosters.
• Schedule the courses opening schedule and inform Marketing & Sales team with the schedule.
• Coordinate with coach assistants to execute operations tasks and ensure the final results of coach assistants.
• Arrange rescheduled classes for learners.
• Ensure classes are opened based on the standard of operations.
2. Customer Support:
• Serve as the primary point of contact for clients and prospective participants, addressing inquiries, providing
information about training programs, and assisting with registration.
• Handle client communication via phone, email, and in-person, ensuring prompt and professional responses.
• Maintain a customer-centric approach, ensuring a positive experience throughout the entire training journey.
3. Operations and Process Improvement:
• Streamline administrative processes to enhance operational efficiency, including document management, data entry,
and filing systems.
• Continuously review and improve operational procedures, identifying areas for optimization and implementing
streamlined processes.
6. Administrative Tasks:
• Assist in administrative duties, including maintaining records, scheduling sessions, and preparing reports.
• Monitor & maintain suppliers, training materials and equipment.
• Collaborate with the Director to manage budgets and resources effectively.
• Assist in administrative tasks related to payroll, HR & staff rescheduling.
7. Facility Management:
• Oversee the cleanliness and organization of the center's physical space.
• Arrange and coordinate room setups for workshops and training sessions.
• Report and address any maintenance or facility-related issues.
11. Others:
• Complete tasks based on the assignment of EIY CEO.
Qualifications:
Join our dynamic team and be part of a transformative journey in public speaking and communication skills. EIY
offers a competitive salary, benefits package, and a collaborative work environment.
To apply, please submit your resume and any additional supporting documents to [email protected] .
We appreciate all applicants' interest, but only those selected for an interview will be contacted.
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