Key Fact Statement

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I. Charges & Fees:
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a. Interest Free Period: Payment due date on your card is 18 days after the
statement date and thus, interest free period from the start of the billing cycle
date shall not exceed 48 days. From the date of expenditure, the interest free
period on a purchase can range from 18-48 days depending on the payment
due date. For instance, if statement is generated on 01 May (for spend period
01 April - 30 April), and due date is on 18 May - interest free period will be 30
days for a purchase made on 18 April (18 April - 17 May) and 20 days for a
purchase made on 28 April (28 April - 17 May).
If Total Amount Due is not paid by the payment due date, then there will be no
interest free period.
b. Finance Charges: Interest charges are paid at a monthly percentage rate

on all transactions from the date of transaction when you choose not to pay
your balance in full. On all cash advances, interest charges are applied till
they are paid back. Interest charges, if payable, are debited to your credit
card account till the outstanding on the card is paid in full.
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II. Credit Limit, Available Credit Limit and Cash Withdrawal Limits
Credit Limit is the maximum limit up to which you are authorized to spend on
the card. The available credit limit at any point of time is the remaining limit
that is available for you to spend. Credit limit utilized at the time of generation
of each monthly statement is provided as a part of the said statement. Cash
limit forms a subset of your credit limit. The Bank will review your card account
periodically and may decrease your credit and cash limits based on its
internal criteria.
III. Billing
a. Statement Periodicity and Mode of Sending: Bank will send a monthly

statement via email showing details of purchases and dues as on that date.
The exact date of statement generation depends on the billing cycle of each
customer and can be seen in the Fi app at any time. Statements will also be
available via the Fi app.
b. Minimum Amount Due (MAD): Minimum amount due is calculated as 5% of

Total Amount Due + EMI debits for the month + any over limit spends + all
applicable, unpaid charges and fees including interest charges + GST
If you deposit part of the Total Payment Due or the MAD (not less than the
MAD under any circumstance), the balance outstanding amount payable
shall be carried forward to subsequent statements. This amount will attract
interest charges until the date of full and final payment. Please note that
paying only the MAD every month will result in the repayment stretching over
a long period with consequent interest payment on your outstanding
balance.
c. Methods of Payment: You can pay outstanding dues on your credit card via
the following methods:
● Send money from your Federal Bank savings account opened via Fi app
● Use third party applications that allow repayment for the credit card
d. Billing Disputes Resolution: In the event that you disagree with the charges
indicated in the statement, it should be communicated to the Bank or any of
its outsourced service providers by calling customer care on 080-47485490
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or email us at [email protected] within 30 days of receipt of the statement, failing
which it would be construed that all charges indicated in the statement are
accepted by you.
IV. Postal address of the issuer: This credit card is a co-branded credit card
issued by the Federal Bank Ltd, 2nd Floor, Parackal Towers, Federal Bank,
Operations Department, Parur Junction, Aluva, Ernakulam, Kerala- 683102
V. Customer Services and Grievance Redressal
Customers from India can call at 080-47485490 or mail to [email protected] to

reach customer services. You can also use Chat services in the Fi app.
In case satisfactory resolution of your request is not provided via the above
customer service channels, you can escalate your issues by emailing on
[email protected]. Subsequently cardholders can reach out to Nodal
Officer by emailing at [email protected] if needed.
In case your issue has not been satisfactorily resolved after reaching out to
the above mentioned team, you can reach out to the Federal Bank’s Nodal
officer at [email protected] or other Bank Grievance redressal
channels listed here: https://www.federalbank.co.in/grievance-redressal
Version 1.0 | Documentation last updated on: 27th April 2023

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`

I. Charges & Fees:

b. Finance Charges: Interest charges are paid at a monthly percentage rate

a. Statement Periodicity and Mode of Sending: Bank will send a monthly

b. Minimum Amount Due (MAD): Minimum amount due is calculated as 5% of

V. Customer Services and Grievance Redressal

Customers from India can call at 080-47485490 or mail to [email protected] to

Version 1.0 | Documentation last updated on: 27th April 2023

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