Manish Kumar Jerrypotula

669-842-0809| [email protected]

Summary

• An IT professional with 6 years of experience in the IT industry.

• Developer with expertise in the successful implementation of ITSM, Service Catalog and Custom Applications.
• As a ServiceNow Business Analyst assist in the development and delivery of technical and process-oriented
solutions and recommendations in support of the production environment.
• Integration of External Third-party tools, Groups, Roles, ACLs. Alongside Scripting and Customizing Workflows,
Business Rules, Client Scripts, UI Policies, and Script Includes.
• In-depth knowledge of the technical implementation of IT Business Management, Knowledge management, Asset
Management, Incident Management, Problem Management, Change Management, Service Request, Configuration
Management including setup and configuration of MID Server and Configuration Item Discovery.
• Initiates while participating in planning, analysis, and implementation of solution in support of business.
• As a ServiceNow Business Analyst assists in the development and delivery of technical and process-oriented
solutions and recommendations in support of the production environment.
• Working at a high level of most phases of systems analysis and considering the business implications of the
application of technology to the current and future business environment.
• Support Web services (Inbound) (SOAP Message and REST Message), Publish and Provide Security Access to
external systems using ServiceNow. Consuming Secure Web service (Outbound) using ServiceNow.
• Expertise in architectural design, development, and implementation of applications for various business areas like
government, trading, banking, financial, health, Insurance, Auditing, inventory management and other industries
with more concentration on the designing of systems using Visio, UML, and Rational Rose.
• Leveraging knowledge and experience to deliver end-to-end methodologies within Service Now, which includes
architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing
development effort, interfacing with vendors and management, and coordinating effort of administrators.

Technical Skills

ITIL ITSM, Service Now, HPSM, JavaScript, HTML5, CSS, CMS.

Programming Languages C++, Java, Python, JEE, Java Script and SQL, PL/SQL.
Scripting Languages JavaScript, HTML5, CSS, Ajax, XML
Software Methodologies SDLC, Waterfall, Agile, XP, Scrum
Databases Oracle 10g, MySQL
Web/Application Servers IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat, UNIX
Technologies Angular JS, HTML5, CSS3, Bootstrap, XML and JSP

Education

Bachelors in computer science May 2014

Vignan’s Institute Technology & Aeronautical Engineering, India

Masters in computer science December 2016

Silicon Valley University, CA

Professional Experience

DXC Technology Richmond, VA Mar 2019 – Present

Senior ServiceNow Developer
• Extensive experience on technical implementation of various ServiceNow modules such as Change Management,
Incident Management, Problem Management, Service Catalog, Configuration Management, Asset Management
and Knowledge Management
• Build an API that returns a list of all the buildings defined for the provided customer and site.
• Expertise in Unit testing using postman and Automated Test Framework (ATF). Created transform maps for
importing CMDB data.
 Manish Kumar Jerrypotula
669-842-0809| [email protected]

• Resolving issues with Applications reported by ServiceNow.

• Providing fixes for applications if required after ServiceNow upgrades.
• Collaborating with team in addressing and resolving UAT defects reported while testing.
• Discovery to relocate the devices that were irregularly managed and found a solution in resolving the issues with
using the discovery tool for a better use.
• I created an application using SOAP API. some of the Rest API calls so we can source all that information. However,
most of the times that we deal with do have that capability of buying discovery as a plugin from ServiceNow, so we
do end up basically creating all those Orchestration workflows from discovery. mid servers to get all that information
back into the sensor for discovery so to begin with for scanning classification of all that information that's coming in.
identifying and then exploring it and then putting it into CMDB.
• Scheduling meetings with BAs and discussing the requirements for new applications to be created.
• Deferring or providing alternate solutions to the requirements which violates ServiceNow best practices.

WIPRO Plano, TX Sep 2018 – Feb 2019

ServiceNow Developer
• Created various front-end forms, and associated Client Scripts, UI policies, UI Macros, including advanced
customizations that require modification of UI Pages.
• Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration
items and Service catalog items.
• Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script,
UI Action, and Business Rules.
• Created reports, workflows, and data imports for Incident, Problem, Service Request, and Change modules.
• Modifications to the assignment groups, Deletion of Assignment groups based on requirement.
• Add users, groups, and roles as per the instructions received.
• Manage data with tables, the configuration management database (CMDB), import sets and update sets.
• Create a Triggered Survey to send a new Survey after every incident.
• Create workflow activities and approvals. Creating SDD, Implementation Guides and Training documents for newly
created applications.
• Worked on Portal Development that included writing down angular JS Widgets and more on client side and server
side so making sure these Widgets work both on desktop and as well as mobile level.

DELL Palo Alto, CA Jan 2017 – Aug 2018

ServiceNow Admin/Developer
• Working on various modules of ServiceNow which include Incident, Change and Problem Management.
• Interacted with Stakeholders, Users and Customers for gathering requirements to arrive at design solution.
• Designed a portal, to provide end users ease of access while creating requests. Made several enhancements to
the portal based on the feedback received from users.
• Involved in designing the portal and showcasing it into a user-friendly environment.
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Created suggested relationships for configuration items in CMDB.
• Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in
troubleshooting Discovery tool.
• Worked with reporting and configuring service level agreements (SLA\'s).
• Strong knowledge of server-side scripting Business rules and Script Includes.
• Created notifications based on user requirements and configured inbound email actions to create incidents or
requests. Worked on GRC application (Governance, risk, and compliance).
• Collaborate with the GRC team on the development of the GRC solution.
• Implementing, configuring, on-boarding, and administrating GRC plugins
• Managed Spectrum components including MySQL.