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4) A student team, which is assigned a term project, works together to achieve results. They
provide continuous feedback to each other and thus, complete the project. Which of the
following is being illustrated in this activity?
A) collaboration
B) association
C) participation
D) cooperation
Answer: A
AACSB: Analytical Thinking
Difficulty: 2: Moderate
Course LO: Explain how IS can enhance systems of collaboration and teamwork
LO: 2.1: What are the two key characteristics of collaboration?
Classification: Application

5) Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office. She
reports observing a few critical omissions in his calls, a finding supported by recent employee
ratings. Andrea discusses with Bryan a few ways to improve his productivity. Bryan feels that
Andrea is overreacting. Which of the following is a valid observation of this scenario?
A) Andrea failed to express an unpopular viewpoint.
B) Bryan needs to learn to receive feedback.
C) The office lacks a communication system.
D) Bryan is self-managing and requires low supervision.
Answer: B
AACSB: Reflective Thinking
Difficulty: 3: Challenging
Course LO: Explain how IS can enhance systems of collaboration and teamwork
LO: 2.1: What are the two key characteristics of collaboration?
Classification: Application

6) A student group that is working on a project is considered to be a collaboration if the

.
A) members work on different sections by themselves
B) members provide feedback on each other's work
C) group uses Google Drive to share files
D) group uses a file server to share files
Answer: B
AACSB: Interpersonal Relations and Teamwork; Analytical Thinking
Difficulty: 2: Moderate
Course LO: Explain how IS can enhance systems of collaboration and teamwork
LO: 2.1: What are the two key characteristics of collaboration?
Classification: Application

2
Copyright © 2017 Pearson Education, Inc.
7) Which of the following is the most important trait that an effective collaborator should have?
A) avoiding unpopular ideas
B) persuasive presentation skills
C) giving and receiving critical feedback
D) previous experience as a collaborator
Answer: C
AACSB: Written and Oral Communication
Difficulty: 1: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork
LO: 2.1: What are the two key characteristics of collaboration?
Classification: Concept

8) Which of the following is the least important characteristic of an effective collaborator?

A) willingness to enter difficult conversations
B) having experience as a collaborator
C) showing the ability to receive critical feedback
D) being skillful at giving negative feedback
Answer: B
AACSB: Written and Oral Communication
Difficulty: 1: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork
LO: 2.1: What are the two key characteristics of collaboration?
Classification: Concept

9) A group of four painters, each painting a different wall in the same room, are not working
cooperatively.
Answer: FALSE
AACSB: Analytical Thinking
Difficulty: 2: Moderate
Course LO: Explain how IS can enhance systems of collaboration and teamwork
LO: 2.1: What are the two key characteristics of collaboration?
Classification: Application

10) A group of checkers at the grocery store or clerks at the post office are working separately to
serve customers. This is an example of collaboration.
Answer: FALSE
AACSB: Analytical Thinking
Difficulty: 2: Moderate
Course LO: Explain how IS can enhance systems of collaboration and teamwork
LO: 2.1: What are the two key characteristics of collaboration?
Classification: Application

3
Copyright © 2017 Pearson Education, Inc.
11) Feedback and iteration enable a group to produce something greater than any single person
could accomplish by working independently.
Answer: TRUE
AACSB: Interpersonal Relations and Teamwork; Written and Oral Communication
Difficulty: 1: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork
LO: 2.1: What are the two key characteristics of collaboration?
Classification: Concept

12) Being a skilled and persuasive presenter is the most important characteristic for an effective
collaborator.
Answer: FALSE
AACSB: Interpersonal Relations and Teamwork; Written and Oral Communication
Difficulty: 1: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork
LO: 2.1: What are the two key characteristics of collaboration?
Classification: Concept

13) Distinguish between cooperation and collaboration.

Answer: Cooperation is a group of people working together, all doing essentially the same type
of work, to accomplish a job. A group of four painters, each painting a different wall in the same
room, are working cooperatively. A cooperative group can accomplish a given task faster than an
individual working alone, but the cooperative result is usually not better in quality than the result
of someone working alone.
Collaboration occurs when a group of people work together to achieve a common goal via a
process of feedback and iteration. Using feedback and iteration, one person will produce
something, say the draft of a document, and a second person will review that draft and provide
critical feedback. Given the feedback, the original author or someone else will then revise the
first draft to produce a second. The work proceeds in a series of stages, or iterations.
AACSB: Interpersonal Relations and Teamwork; Written and Oral Communication
Difficulty: 3: Challenging
Course LO: Explain how IS can enhance systems of collaboration and teamwork
LO: 2.1: What are the two key characteristics of collaboration?
Classification: Concept

4
Copyright © 2017 Pearson Education, Inc.
14) Describe the role of effective critical feedback for successful collaboration.
Answer: For collaboration to be successful, members of a team must provide and receive critical
feedback. A group in which everyone is too polite to say anything critical cannot collaborate. On
the other hand, a group that is so critical and negative that members come to distrust, even hate,
one another cannot effectively collaborate either. Collaboration is an iterative process in which
team members give and receive feedback. During collaboration, team members learn from each
other, and it would be difficult to learn if no one was willing to express different, or even
unpopular, ideas. Giving and receiving critical feedback is the single most important
collaboration skill.
AACSB: Interpersonal Relations and Teamwork
Difficulty: 3: Challenging
Course LO: Explain how IS can enhance systems of collaboration and teamwork
LO: 2.1: What are the two key characteristics of collaboration?
Classification: Concept

15) List six of the most important characteristics of an effective collaborator.

Answer: Six important characteristics of an effective collaborator are as follows:
1) enthusiastic about the subject of collaboration
2) open-minded and curious
3) speaks his or her mind even if it's an unpopular viewpoint
4) gets back to others in a timely way
5) willing to enter into difficult conversations
6) perceptive listener
AACSB: Interpersonal Relations and Teamwork
Difficulty: 2: Moderate
Course LO: Explain how IS can enhance systems of collaboration and teamwork
LO: 2.1: What are the two key characteristics of collaboration?
Classification: Concept

16) According to J. Richard Hackman, which of the following is a primary criterion for judging
team success?
A) successful outcome
B) experience in collaborating
C) ability to be dynamic
D) availability of external help
Answer: A
AACSB: Interpersonal Relations and Teamwork
Difficulty: 1: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork
LO: 2.2: What are three criteria for successful collaboration?
Classification: Concept

5
Copyright © 2017 Pearson Education, Inc.
Another random document with
no related content on Scribd:
"The idea of mother SPOILING anybody!" said Dr. John, with incredulous
voice and laughing eyes.

"Well, she certainly does. I suppose all grandmothers do."

Then she went about the pretty task of straightening the books and papers,
and restoring the sitting-room to its yesterday's freshness.

"I am glad mothers don't spoil their children," her mother said, satisfaction in
her voice, as she watched Louise moving among the disordered elements,
bringing order out of confusion.

"I didn't spoil her, did I, Lewis? What a lovely home you have had here all
these years! I am glad you have demonstrated the folly of the saying that no
house is large enough for two families. How could anything be better than the
arrangement which you have here? Mrs. Morgan was telling me this morning
that when you talked for a time of going to housekeeping it almost made her
sick. I'm very glad you didn't. Little John gives Louise care enough without the
responsibilities of housekeeping; though your mother says, Lewis, that she
takes a great deal of care from her. I think she has rather an exaggerated
opinion of you, Louise; perhaps she is trying to spoil you."

"She is a remarkable little woman, you will have to admit," Lewis said, in a
half-laughing tone, but regarding his wife with eyes in which she saw
earnestness and tender feeling. "I am glad you brought her up so well,
mother; there are not many who would have succeeded with the problem of
two families in one house as she has done."

"Yes," said the mother emphatically; "and then there is another thing to be
taken into consideration. She had unusual surroundings. Anybody can see
that your mother is an unusual woman. Probably Louise's experience has
been exceptional. I really believe at heart that there are not many houses
large enough for two families. I trembled for Louise. I used to watch every
letter critically for signs of failure. You see I did not know your father and
mother. I did not feel so anxious about the father; they always get along well
with daughters-in-law if the mothers do. But I worried a good deal,
unnecessarily I can see now. Still it is, after all, an exceptional case. Don't you
think so?"

Lewis turned slowly round from the mantel against which he had been leaning
and regarded his wife with a curious look—eyes that were brimming with a
mischievous light, and yet had behind the light a suggestion even of tears. His
voice, when he spoke, had also that curious hint of pent-up feeling.
"Yes, it is an exceptional case. Very few daughters-in-law have such
experiences. I do consider my mother an unusual woman, and my wife an
unusual wife. And I tell you in all honesty, mother, that we of the Morgan family
thank God every day of our lives for the vine from your branch that was
grafted into ours."

THE END.
*** END OF THE PROJECT GUTENBERG EBOOK A NEW GRAFT
ON THE FAMILY TREE ***

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