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    Keith Mariel Daffon - Resume

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    olive
    Keith Mariel Daffon has over 6 years of experience providing assistance to project managers and virtual assistance. He has worked as an Education Support Specialist for Education and Migration Services Australia where he enrolled students in courses, updated products in Salesforce, and managed education agreements. Prior to that, he was an Operation Support Officer for Coinop Group where he managed customer service requirements and provided operations support. He also has over 4 years of experience as a Project Control Specialist at Accenture where he supported project managers through tasks like resource management, space management, client visit logistics, financial reporting, and more.

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    Keith Mariel Daffon - Resume

    Uploaded by

    olive
    24 views3 pages
    Keith Mariel Daffon has over 6 years of experience providing assistance to project managers and virtual assistance. He has worked as an Education Support Specialist for Education and Migration Services Australia where he enrolled students in courses, updated products in Salesforce, and managed education agreements. Prior to that, he was an Operation Support Officer for Coinop Group where he managed customer service requirements and provided operations support. He also has over 4 years of experience as a Project Control Specialist at Accenture where he supported project managers through tasks like resource management, space management, client visit logistics, financial reporting, and more.

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    Keith Mariel Daffon has over 6 years of experience providing assistance to project managers and virtual assistance. He has worked as an Education Support Specialist for Education and Migration Services Australia where he enrolled students in courses, updated products in Salesforce, and managed education agreements. Prior to that, he was an Operation Support Officer for Coinop Group where he managed customer service requirements and provided operations support. He also has over 4 years of experience as a Project Control Specialist at Accenture where he supported project managers through tasks like resource management, space management, client visit logistics, financial reporting, and more.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    24 views3 pages

    Keith Mariel Daffon - Resume

    Uploaded by

    olive
    Keith Mariel Daffon has over 6 years of experience providing assistance to project managers and virtual assistance. He has worked as an Education Support Specialist for Education and Migration Services Australia where he enrolled students in courses, updated products in Salesforce, and managed education agreements. Prior to that, he was an Operation Support Officer for Coinop Group where he managed customer service requirements and provided operations support. He also has over 4 years of experience as a Project Control Specialist at Accenture where he supported project managers through tasks like resource management, space management, client visit logistics, financial reporting, and more.

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    Download as pdf or txt
    of 3

    KEITH MARIEL

    DAFFON
    PROFESSIONAL EXPERIENCE

    I am adept in enhancing and believe that will prove to be


    an asset for the company. I've been providing assistance
    to Project Managers for 4 years and a Virtual Assistant for
    0976-300-9902 2years+ and generally helps the Managers keep a
    company running smoothly by taking on some Managerial
    [email protected] Tasks.

    Brgy. Quiot Cebu City, Cebu WORK EXPERIENCE


    Philippines
    EDUCATION AND MIGRATION SERVICES AUSTRALIA
    Education Support Specialist
    EDUCATION March 2021 - Present
    Enroll students in all courses ranging from ELICOS to
    VET and Higher Education to schools and universities
    Bachelor of Science in
    in Australia
    Hospitality Management
    Asian College of Technology Adding and Updating products daily in Salesforce

    2012 - 2016 Working with schools administration in Australia for the


    CUM LAUDE agreement renewal/contracts
    Leads/students follow up
    LANGUAGES Manage Education Agreements sheets/profile on a
    timely basis
    English
    Help finance with the invoices
    Filipino
    Tools: Salesforce, Microsoft Excel, Google
    Mail/Meet/Drive/Sheet, Edvisor, Xero
    CERTIFICATE
    COINOP GROUP/ASCENTRI INC
    Microsoft Excel 2019 Certified Operation Support Officer
    Oct 2020 - Feb 2021
    Managing and maintaining Customer Service
    Requirements
    Assists in onboarding/offboarding of Operations Staff
    nationally
    Assists in budget preparation and resource allocation for operation requirements
    Reporting and assisting in verification of operation manhours
    Assists in operations schedule preparation for each state
    Provides real time support for field staff through different platforms
    Working with State Supervisors
    Deliver daily, weekly email reports for operations
    Creating operational procedures
    Creating and maintaining operational spreadsheets and reports
    Supporting meetings through presentations
    Ensure actions and commitments are followed through with timely completion of tasks for items

    Tools: Microsoft Excel, Microsoft Outlook, Trello, Google Sheet

    ACCENTURE INC
    Project Control Specialist
    Aug 2016 - Aug 2020
    1st Project: Deployed to a Digital Project. Support Project Manager and its resources.
    Actively maintain and monitor Client Data Protection compliance and controls.
    Created process flow documents / template and initiate roll-out to all Project Leads and Managers
    about new process.
    Coached other members of the team to do the work/tasks
    Supported resourcing through a tool. Resource creation, locking of resource, extending roll offs,
    changing resource details.
    Space Management Tool (Seat Movement, Seat Release, Seat Request, Seat Retag, Seat Plan
    update)
    Client Visit Logistics (Transportation, Conference Rooms, Order Food and Badge)
    Support to Project Manager

    Tools: Microsoft Excel/Powerpoint/Word, ACN CRM

    2nd Project: Financials


    Support projects in the Technology Delivery Centers by tracking and managing project management
    office activities
    Proactively monitor, manage and report on execution of deliverables
    Assigned to the financials of two clients from India and Singapore.
    Forecast vs Actuals Reporting
    Do Invoicing of different contracts

    Tools: Microsoft Excel/Powerpoint/Word, Google Sheets, ACN CRM


    3rd Project: Support Project Manager and its resources
    Create reports of the consolidated hours of every resource
    Actively monitor the timesheet and check they charged hours
    Maintain the checklist of Roll in and Roll off checklist
    Procure software/hardware to support the project needs
    Support technical issues
    Do Adhoc tasks

    Tools: Microsoft Excel/Powerpoint/Word, Google Sheets, ACN CRM

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