Philips 278e8

278E8
www.philips.com/welcome
EN User manual 1
Customer care and warranty 17
Troubleshooting & FAQs 25
Downloaded from www.Manualslib.com manuals search engine

Table of Contents
1. Important........................................ 1
1.1 Safety precautions and
maintenance................................... 1
1.2 Notational Descriptions.............. 2
1.3 Disposal of product and packing
material............................................ 3
2. Setting up the monitor................ 4

2.1 Installation...................................... 4
2.2 Operating the monitor................. 6
3. Image Optimization..................... 8
3.1 SmartImage Lite............................ 8
3.2 SmartContrast................................ 9
4. Adaptive Sync..............................10
5. Technical Specifications............. 11
5.1 Resolution & Preset Modes...... 15
6. Power Management................... 16
7. Customer care and warranty.... 17

7.1 Philips’ Flat Panel Monitors
Pixel Defect Policy....................... 17
7.2 Customer Care & Warranty.......20
8. Troubleshooting & FAQs........... 25

8.1 Troubleshooting.......................... 25
8.2 General FAQs............................... 27

1. Important
• When positioning the monitor, make
1. Important sure the power plug and outlet are
easily accessible.
This electronic user’s guide is intended
for anyone who uses the Philips • If turning off the monitor by detach-
monitor. Take time to read this user's ing the power cable or DC power
manual before you use your monitor. cord, wait for 6 seconds before
It contains important information and attaching the power cable or DC
notes regarding the operation of your power cord for normal operation.
monitor. • Please use approved power cord
provided by Philips at all times. If
The Philips guarantee applies provided
your power cord is missing, please
the product is handled properly for
contact your local service center.
its intended use, in accordance with
(Please refer to Customer Care Con-
its operating instructions and upon
sumer Information Center)
presentation of the original invoice
or cash receipt, indicating the date of • Do not subject the monitor to se-
purchase, dealer’s name and model and vere vibration or high impact condi-
production number of the product. tions during operation.
• Do not knock or drop the monitor
during operation or transportation.
1.1 Safety precautions and
Maintenance
maintenance
• To protect your monitor from pos-
Warnings sible damage, do not put excessive
Use of controls, adjustments or pressure on the LCD panel. When
procedures other than those specified moving your monitor, grasp the
in this documentation may result in frame to lift; do not lift the monitor
exposure to shock, electrical hazards by placing your hand or fingers on
and/or mechanical hazards. the LCD panel.
Read and follow these instructions • Unplug the monitor if you are not
when connecting and using your going to use it for an extensive pe-
computer monitor. riod of time.
• Unplug the monitor if you need to
Operation
clean it with a slightly damp cloth.
• Please Keep the monitor out of The screen may be wiped with a
direct sunlight, very strong bright dry cloth when the power is off.
lights and away from any other heat However, never use organic solvent,
source. Lengthy exposure to this such as, alcohol, or ammonia-based
type of environment may result in liquids to clean your monitor.
discoloration and damage to the
• To avoid the risk of shock or perma-
monitor.
nent damage to the set, do not ex-
• Remove any object that could fall pose the monitor to dust, rain, water,
into ventilation holes or prevent or excessive moisture environment.
proper cooling of the monitor’s
• If your monitor gets wet, wipe it with
electronics.
dry cloth as soon as possible.
• Do not block the ventilation holes
• If foreign substance or water gets in
on the cabinet.
your monitor, please turn the power

1. Important
off immediately and disconnect the Service
power cord. Then, remove the for- • The casing cover should be opened
eign substance or water, and send it only by qualified service personnel.
to the maintenance center.
• If there is any need for any docu-
• Do not store or use the monitor in ment for repair or integration,
locations exposed to heat, direct please contact with your local
sunlight or extreme cold. service center. (please refer to the
• In order to maintain the best per- chapter of "Consumer Information
formance of your monitor and use Center")
it for a longer lifetime, please use • For transportation information,
the monitor in a location that falls please refer to "Technical Specifica-
within the following temperature tions".
and humidity ranges.
• Do not leave your monitor in a car/
• Temperature: 0-40°C 32-104°F trunk under direct sun light.
• Humidity: 20-80% RH
Note
• IMPORTANT: Always activate a mov- Consult a service technician if the
ing screen saver program when you monitor does not operate normally, or
leave your monitor unattended. you are not sure what procedure to take
Always activate a periodic screen when the operating instructions given in
refresh application if your monitor this manual have been followed.
will display unchanging static con-
tent. Uninterrupted display of still
or static images over an extended 1.2 Notational Descriptions
period may cause “burn in”, also
known as “after-imaging” or “ghost The following subsections describe
imaging”, on your screen. notational conventions used in this
document.
• "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenom- Notes, Cautions and Warnings
enon in LCD panel technology.
Throughout this guide, blocks of text
In most cases, the “burned in” or
may be accompanied by an icon and
“after-imaging” or “ghost imag-
printed in bold or italic type. These
ing” will disappear gradually over a
blocks contain notes, cautions or
period of time after the power has
warnings. They are used as follows:
been switched off.
Warning Note
Failure to activate a screen saver, or This icon indicates important
a periodic screen refresh application information and tips that help you make
may result in severe “burn-in” or “after- better use of your computer system.
image” or “ghost image” symptoms
Caution
that will not disappear and cannot be
repaired. The damage mentioned above This icon indicates information that
is not covered under your warranty. tells you how to avoid either potential
damage to hardware or loss of data.

1. Important
Warning All redundant packing material has been
This icon indicates the potential for omitted. We have done our utmost to
bodily harm and tells you how to avoid make the packaging easily separable
the problem. into mono materials.
Some warnings may appear in alternate Please find out about the local
formats and may not be accompanied regulations on how to dispose of your
by an icon. In such cases, the specific old monitor and packing from your sales
presentation of the warning is mandated representative.
by the relevant regulatory authority.
Taking back/Recycling Information for
Customers
Philips establishes technically and
1.3 Disposal of product and economically viable objectives
packing material to optimize the environmental
performance of the organization's
Waste Electrical and Electronic product, service and activities.
Equipment-WEEE
From the planning, design and

production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take-
This marking on the product or on back initiatives and recycling programs
its packaging illustrates that, under whenever possible, preferably
European Directive 2012/19/EU in cooperation with competitors,
governing used electrical and electronic which recycle all materials (products
appliances, this product may not be and related packaging material) in
disposed of with normal household accordance with all Environmental
waste. You are responsible for disposal Laws and taking back program with the
of this equipment through a designated contractor company.
waste electrical and electronic
equipment collection. To determine the Your display is manufactured with high
locations for dropping off such waste quality materials and components
electrical and electronic, contact your which can be recycled and reused.
local government office, the waste To learn more about our recycling
disposal organization that serves your program please visit
household or the store at which you
purchased the product. http://www.philips.com/a-w/about/
sustainability.html
Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.

2. Setting up the monitor
Install base stand
2. Setting up the 1. Place the monitor face down on soft
monitor and smooth surface taking care to
avoid scratching or damaging the
screen.
2.1 Installation
Package contents
Register your product and get support at
www.philips.com/welcome 278E8
2. Hold the base stand with both

hands and firmly insert the base
Monitor
User’s Manual
使用产品前请阅读使用说明
stand into the base column.

Contents:
User’s Manual
© 2016 K
Monitor drivers
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Philips and the Philips’ Shield Emblem are

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* CD
column until the latch locks the
base.
(2) Use your fingers to tighten the
AC/DC Adapter * DP * Audio cable screw located at the bottom of
the base, and secure the base to
the column tightly.
* VGA * HDMI * DVI
* Different according to region. 2
Note
278E8QS/278E8QDS/278E8QJA:Use
only the AC/DC adapter model:Philips
ADPC2045.

Connecting to your PC 278E8QJA：
278E8QS:
3 2
6 5 4 1
2
3 2 1
4 6
5
4 1
3
2
3
1 1 AC/DC power input
2 Earphone jack
3 Audio input
1 4 VGA input
AC/DC power input
2 5 HDMI input
VGA input
6 DP input
3 DVI input
4 7 Kensington anti-theft lock
Kensington anti-theft lock
Connect to PC
1. Connect the power cord to the back
278E8QDS： of the monitor firmly.
2. Turn off your computer and unplug
5 4 3
2
1
its power cable.
6 3. Connect the monitor signal cable to
the video connector on the back of
5
3
2
your computer.
4 1
4. Plug the power cord of your
computer and your monitor into a
1 AC/DC power input nearby outlet.
2 HDMI Audio out 5. Turn on your computer and monitor.
3 VGA input If the monitor displays an image,
4 DVI input installation is complete.
5 HDMI input
6 Kensington anti-theft lock

2.2 Operating the monitor Description of the On Screen Display

What is On-Screen Display (OSD)?
Front view product description
On-Screen Display (OSD) is a feature in
all Philips LCD monitors. It allows an end
user to adjust screen performance or
select functions of the monitors directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:
278E8QS:

 





278E8QDS/278E8QJA:
Press to switch power on.
Press more than 3 seconds 
 
to switch power off. 
Access the OSD menu. 
Confirm the OSD


adjustment.
278E8QS: Adjust the 
brightness level.

278E8QJA/278E8QDS:
Adjust the speaker volume.
Adjust the OSD menu.
Basic and simple instruction on the
Change the signal input
control keys
source.
To access the OSD menu on this Philips
Adjust the OSD menu.
Display simply use the single toggle
SmartImage Lite. There button on the backside of the Display
are multiple selections: bezel. The single button operates like
Standard, Internet, Game a joystick. To move the cursor, simply
and LowBlue Mode. toggle the button in four directions.
Return to previous OSD Press the button to select desired
level. option.

The OSD Menu Resolution notification
Below is an overall view of the structure This monitor is designed for optimal
of the On-Screen Display. You can use performance at its native resolution,
this as a reference when you want to 1920×1080@60Hz. When the monitor
work your way around the different is powered on at a different resolution,
adjustments later on. an alert is displayed on screen: Use
Main menu Sub menu
1920×1080@60Hz for best results.
On 1, 2, 3
LowBlue
Mode Off
Display of the native resolution alert can
Input VGA
be switched off from Setup in the OSD
DVI (available for selective models) (On Screen Display) menu.
HDMI (available for selective models)
DisplayPort (available for selective models) Physical Function

Picture Picture Format Wide Screen, 4:3
Tilt
Brightness 0~100
20°
Contrast 0~100
Sharpness 0~100
SmartResponse Off, Fast, Faster, Fastest
SmartContrast
Gamma
On, Off
1.8, 2.0, 2.2, 2.4, 2.6

-5°
Pixel Orbiting On, Off
Over Scan On, Off
(available for selective models)
Volume 0~100
Audio
(available for Mute
selective models) On, Off
Volume 0~100
Audio
(available for Stand-Alone
selective models) On, Off
Mute On, Off
Audio Source Audio In, HDMI, DisplayPort
Color Color Temperature 6500K, 9300K
sRGB
Red: 0~100
User Define
Green: 0~100
Blue: 0~100
Language English, Deutsch, Español, Ελληνική, Français,

Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,
繁體中文，日本語，한국어
Horizontal 0~100
Vertical 0~100
OSD Settings
Transparency Off, 1, 2, 3, 4
OSD Time Out 5s, 10s, 20s, 30s, 60s

Auto
H.Position 0~100
V.Position 0~100
Setup Phase 0~100
Clock 0~100
Resolution On, Off
Notification
Reset Yes, No
Information

3. Image Optimization
How to enable SmartImage Lite?
3.1 SmartImage Lite

What is it?
SmartImage Lite provides presets that
optimize display for different types
of content, dynamically adjusting
brightness, contrast, color and sharpness
in real time. Whether you're working
with text applications, displaying images
or watching a video, Philips SmartImage
Lite delivers great optimized monitor
performance.
Why do I need it? 1. Toggle to the left to launch the

You want a monitor that delivers SmartImage on screen display.
optimized display all your favorite 2. Toggle to the up or down to select
types of content, SmartImage Lite between Standard, Internet, Game,
software dynamically adjust brightness, LowBlue Mode.
contrast, color and sharpness in real 3. The SmartImage on screen display
time to enhance your monitor viewing will remain on screen for 5 seconds
experience. or you can also toggle to the left to
make confirmation.
How does it work?
There are multiple selections: Standard,
SmartImage Lite is an exclusive, Internet, Game, LowBlue Mode.
leading edge Philips technology that
analyzes the content displayed on 

your screen. Based on a scenario you
select, SmartImage Lite dynamically

enhances the contrast, color saturation
and sharpness of images to enhance 
the contents being displayed - all in real
time with the press of a single button. 
 
• Standard: Enhances text and

dampens brightness to increase
readability and reduce eye strain.
This mode significantly enhances
readability and productivity when
you're working with spreadsheets,
PDF files, scanned articles or other
general office applications.

• Internet: This profile combines color 3.2 SmartContrast
saturation, dynamic contrast and
sharpness enhancement to display What is it?
photos and other images with Unique technology that dynamically
outstanding clarity in vibrant colors analyzes displayed content and
- all without artifacts and faded automatically optimizes a LCD monitor's
colors. contrast ratio for maximum visual clarity
• Game: Turn on over drive circuit for and viewing enjoyment, stepping up
best response time, reduce jaggy backlighting for clearer, crisper and
edges for fast moving objects on brighter images or dimming backlighting
screen, enhance contrast ratio for for clear display of images on dark
bright and dark scheme, this profile backgrounds.
delivers the best gaming experience
for gamers. Why do I need it?
• LowBlue Mode: LowBlue Mode You want the very best visual clarity
for easy on-the-eyes productivity and viewing comfort for every type of
Studies have shown that just as content. SmartContrast dynamically
ultra-violet rays can cause eye controls contrast and adjusts
damage, shortwave length blue light backlighting for clear, crisp, bright
rays from LED displays can cause gaming and video images or displays
eye damage and affect vision over clear, readable text for office work.
time. Developed for wellbeing, By reducing your monitor's power
Philips LowBlue Mode setting uses a consumption, you save on energy costs
smart software technology to reduce and extend the lifetime of your monitor.
harmful shortwave blue light.
How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.

4. Adaptive Sync
• AMD Radeon R9 285
4. Adaptive Sync • AMD Radeon R7 260X
■■ Processor A-Series Desktop and
Mobility APUs
Adaptive Sync • AMD A10-7890K
PC gaming has long been an imperfect

• AMD A10-7870K
experience because GPUs and monitors • AMD A10-7850K
update at different rates. Sometimes • AMD A10-7800
a GPU can render many new pictures • AMD A10-7700K
during a single update of the monitor,
and the monitor will show pieces of • AMD A8-7670K
each picture as a single image. This is • AMD A8-7650K
called “tearing.” Gamers can fix tearing • AMD A8-7600
with a feature called “v-sync,” but the • AMD A6-7400K
image can become jerky as the GPU
waits on the monitor to call for an
update before delivering new pictures.
The responsiveness of mouse input
and overall frames per second are
reduced with v-sync, too. Adaptive
Sync technology eliminates all of these
problems by letting the GPU update the
monitor the moment a new picture is
ready, leaving gamers with unbelievably
smooth, responsive, tearing-free games.
Followed by the graphic card that are

compatible.
■■ Operating system
■■ Windows 10/8.1/8/7
■■ Graphic Card: R9 290/300 Series &
R7 260 Series
• AMD Radeon R9 300 Series
• AMD Radeon R9 Fury X
• AMD Radeon R9 295X2
• AMD Radeon R9 290X
10

5. Technical Specifications
Picture/Display
Monitor Panel Type VA LCD (1800R)
Backlight W-LED system
Panel Size 27” W (68.6cm)
Aspect Ratio 16:9
Pixel Pitch 0.311 x 0.311 mm
SmartContrast 20,000,000:1
Response Time
21ms (GtG)
(typ.)
SmartResponse 5ms (GtG)
Optimum
1920x1080 @ 60Hz
Resolution
Viewing Angle 178° (H) / 178° (V) @ C/R > 10
Picture
SmartImage Lite
Enhancement
Flicker free Yes
Display Colors 16.7M
50Hz-76Hz ( Analog, Digital)
Vertical Refresh
48Hz-76Hz ( HDMI); 48Hz-76Hz(Adaptive sync for HDMI)
Rate
48Hz-76Hz ( DP); 48Hz-76Hz(Adaptive sync for DP)
30Hz-83Hz ( Analog, Digital)
Horizontal 30KHz-85KHz ( HDMI); 30KHz-85KHz (Adaptive sync for
Frequency HDMI)
30KHz-85KHz (DP); 30KHz-85KHz (Adaptive sync for DP)
Color gamut NTSC 104% (CIE1976)
sRGB Yes
Connectivity
278E8QS: VGA(Analog), DVI(Digital,HDCP)
Signal Input 278E8QDS: VGA(Analog), DVI, HDMI(Digital,HDCP)
278E8QJA: VGA(Analog), HDMI, DP(Digtal,HDCP)
278E8QDS: HDMI audio out
Audio In/Out
278E8QJA: PC audio-in, headphone out
Input Signal Separate Sync, Sync on Green
Convenience
English, German, Spanish, Greek, French, Italian, Hungarian,
Dutch, Portuguese, Brazil Portuguese, Polish, Russian,
OSD Languages
Swedish, Finnish, Turkish, Czech, Ukranian, Simplified
Chinese, Traditional Chinese, Japanese, Korean
Other Convenience Kensington Lock
Plug & Play
DDC/CI, Mac OSX, sRGB, Windows 10/8.1/8/7
Compatibility
11

Stand
Tilt -5° / +20°
278E8QS
Power
AC Input AC Input AC Input
Consumption Voltage at Voltage at Voltage at
100VAC , 50Hz 115VAC , 60Hz 230VAC , 50Hz
Normal Operation 30.32 W (typ.) 30.42 W (typ.) 30.52 W (typ.)
Sleep (Standby) <0.5 W (typ.) <0.5 W (typ.) <0.5 W (typ.)
Off <0.3 W (typ.) <0.3 W (typ.) <0.3 W (typ.)
Heat Dissipation* Voltage at Voltage at Voltage at
103.48 BTU/hr 103.82 BTU/hr 104.16 BTU/hr
Normal Operation
(typ.) (typ.) (typ.)
<1.71 BTU/hr <1.71 BTU/hr <1.71 BTU/hr
Sleep (Standby)
Off
On mode: White, Standby/Sleep mode: White
Power LED indicator
(blinking)
Power Supply External, 100-240VAC, 50-60Hz
278E8QDS
Power
Normal Operation
Sleep (Standby)
Off
Power LED indicator
(blinking)
12

278E8QJA
Power
Normal Operation
Sleep (Standby)
Off
Power LED indicator
(blinking)
Dimension
Product with stand
620 x 470 x 189 mm
(WxHxD)
Product without stand
620 x 365 x 68 mm
(WxHxD)
Product with packaging
730 x 539 x 186 mm
(WxHxD)
Weight
Product with stand 4.800 kg
Product without stand 4.570 kg
Product with packaging 7.023 Kg
Operating Condition
Temperature range
0°C to 40 °C
(operation)
Relative humidity
20% to 80%
(operation)
Atmospheric pressure
700 to 1060hPa
(operation)
Temperature range
-20°C to 60°C
(Non-operation)
Relative humidity
10% to 90%
(Non-operation)
Atmospheric pressure
500 to 1060hPa
(Non-operation)
13

Environmental
ROHS YES
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
Compliance and standards
CE Mark, FCC Class B, CU-EAC, ISO9241-307, VCCI
Regulatory Approvals
CLASS B, RCM, CCC, CECP, BSMI
Cabinet
Color White/Black
Finish Glossy
Note
1. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.
2. Smart response time is the optimum value from either GtG or GtG (BW) tests.
3. NTSC 90%(CIE 1931), sRGB: 130%
14

5.1 Resolution & Preset Modes

Maximum Resolution
1920x1080@60Hz (analog input)
1920x1080@60Hz (digital input)
Recommended Resolution
1920x1080@60Hz (digital input)
H. freq Resolution V. freq (Hz)

(kHz)
31.47 720x400 70.09
31.47 640x480 59.94
35.00 640x480 66.67
37.86 640x480 72.81
37.50 640x480 75.00
37.88 800x600 60.32
46.88 800x600 75.00
48.36 1024x768 60.00
60.02 1024x768 75.03
63.89 1280x1024 60.02
79.98 1280x1024 75.03
55.94 1440x900 59.89
70.64 1440x900 74.98
65.29 1680x1050 59.95
67.50 1920x1080 60.00
Note
Please notice that your display
works best at native resolution of
1920x1080@60Hz. For best display
quality, please follow this resolution
recommendation.
15

6. Power Management
• Contrast: 50%
6. Power Management • Brightness: 100%
If you have VESA DPM compliance • Color temperature: 6500k with full
display card or software installed in white pattern
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard, Note
mouse or other input device is detected, This data is subject to change without
the monitor will 'wake up' automatically. notice.
The following table shows the power
consumption and signaling of this
automatic power saving feature:
278E8QS:
Power Management Definition
VESA
Video H-sync V-sync Power Used LED Color
Mode
30.42 W (typ.)
Active ON Yes Yes White
32.04 W(Max.)
White
Sleep OFF No No 0.5 W (typ.)
(blink)
Switch
OFF - - 0.3 W (typ.) OFF
Off
278E8QDS:
VESA LED
Video H-sync V-sync Power Used
Mode Color
30.81 W (typ.)
32.71 W(Max.)
White
(blink)
Switch
Off
278E8QJA:
VESA LED
Video H-sync V-sync Power Used
Mode Color
31.84 W (typ.)
43.83 W(Max.)
White
(blink)
Switch
Off
The following setup is used to measure

power consumption on this monitor.
• Native resolution: 1920x1080
16

7. Customer care and warranty
together form an image. When all sub
7. Customer care and pixels of a pixel are lit, the three colored
warranty sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
7.1 Philips’ Flat Panel Monitors single black pixel. Other combinations
Pixel Defect Policy of lit and dark sub pixels appear as
single pixels of other colors.
Philips strives to deliver the highest
quality products. We use some of the Types of Pixel Defects
industry's most advanced manufacturing Pixel and sub pixel defects appear on
processes and practice stringent quality the screen in different ways. There are
control. However, pixel or sub pixel two categories of pixel defects and
defects on the TFT Monitor panels used several types of sub pixel defects within
in flat panel monitors are sometimes each category.
unavoidable. No manufacturer can
guarantee that all panels will be Bright Dot Defects
free from pixel defects, but Philips Bright dot defects appear as pixels or
guarantees that any monitor with an sub pixels that are always lit or 'on'. That
unacceptable number of defects will is, a bright dot is a sub-pixel that stands
be repaired or replaced under warranty. out on the screen when the monitor
This notice explains the different types displays a dark pattern. There are the
of pixel defects and defines acceptable types of bright dot defects.
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are One lit red, green or blue sub pixel.
more noticeable than others. This policy
is valid worldwide.
subpixel
pixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
Pixels and Sub pixels - Red + Green = Yellow
A pixel, or picture element, is composed - Green + Blue = Cyan (Light Blue)
of three sub pixels in the primary colors
of red, green and blue. Many pixels
17

Three adjacent lit sub pixels (one white Pixel Defect Tolerances
pixel).
In order to qualify for repair or
Note replacement due to pixel defects during
A red or blue bright dot must be the warranty period, a TFT Monitor
more than 50 percent brighter than panel in a Philips flat panel monitor
neighboring dots while a green must have pixel or sub pixel defects
bright dot is 30 percent brighter than exceeding the tolerances listed in the
neighboring dots. following tables.
Black Dot Defects

Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
monitor displays a light pattern. These
are the types of black dot defects.
Proximity of Pixel Defects

Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.
18

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement,
analysis and compliance test methods for electronic visual displays)
19

7.2 Customer Care & Warranty

For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within
30 calendar days of your original purchase date. During the extended warranty
period, the service includes pickup, repair and return service, however the user will be
responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up
to the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.

Local Standard
Extended Warranty Period Total Warranty Period
Warranty Period
Depend on
+ 1 Year Local Standard warranty period +1
different Regions
+ 2 Years Local Standard warranty period +2
+ 3 Years Local Standard warranty period +3
**Proof of original purchase and extended warranty purchase required.
Contact Information for WESTERN EUROPE region:

Country CSP Hotline Number Price Opening Hours
Austria RTS +43 0810 000206 € 0.07 Mon to Fri : 9am -
6pm
Belgium Ecare +32 078 250851 € 0.06 Mon to Fri : 9am -
6pm
Cyprus Alman 800 92 256 Free of Mon to Fri : 9am -
charge 6pm
Denmark Infocare +45 3525 8761 Local call Mon to Fri : 9am -
tariff 6pm
Finland Infocare +358 09 2290 Local call Mon to Fri : 9am -
1908 tariff 6pm
France Mainteq +33 082161 1658 € 0.09 Mon to Fri : 9am -
6pm
20

Germany RTS +49 01803 386 853 € 0.09 Mon to Fri : 9am -
6pm
Greece Alman +30 00800 4414 Free of Mon to Fri : 9am -
4670 charge 6pm
Ireland Celestica +353 01 601 1161 Local call Mon to Fri : 8am -
tariff 5pm
Italy Anovo Italy +39 840 320 041 € 0.08 Mon to Fri : 9am -
6pm
Luxembourg Ecare +352 26 84 30 00 Local call Mon to Fri : 9am -
tariff 6pm
Netherlands Ecare +31 0900 0400 € 0.10 Mon to Fri : 9am -
063 6pm
Norway Infocare +47 2270 8250 Local call Mon to Fri : 9am -
tariff 6pm
Poland MSI +48 0223491505 Local call Mon to Fri : 9am -
tariff 6pm
Portugal Mainteq 800 780 902 Free of Mon to Fri : 8am -
charge 5pm
Spain Mainteq +34 902 888 785 € 0.10 Mon to Fri : 9am -
6pm
Sweden Infocare +46 08 632 0016 Local call Mon to Fri : 9am -
tariff 6pm
Switzerland ANOVO CH +41 02 2310 2116 Local call Mon to Fri : 9am -
tariff 6pm
United Celestica +44 0207 949 Local call Mon to Fri : 8am -
Kingdom 0069 tariff 5pm
Contact Information for LATIN AMERICA region:

Country Call center Consumer care number
Brazil 0800-7254101
Vermont
Argentina 0800 3330 856
Contact Information for China:

China PCCW Limited 4008 800 008
21

Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center CSP Consumer care number

+375 17 217 3386
Belarus N/A IBA +375 17 217 3389
Bulgaria N/A LAN Service +359 2 960 2360
Croatia N/A MR Service Ltd +385 (01) 640 1111
Czech Rep. N/A Asupport 420 272 188 300
+372 6519900(General)
Estonia N/A FUJITSU +372 6519972(workshop)
Georgia N/A Esabi +995 322 91 34 71
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips
Hungary N/A Profi Service only)
Classic Service
N/A +7 727 3097515
Kazakhstan I.I.c.
+371 67460399
Latvia N/A ServiceNet LV +371 27260399
+370 37 400160(general)
Lithuania N/A UAB Servicenet +370 7400088 (for Philips)
Macedonia N/A AMC +389 2 3125097
Moldova N/A Comel +37322224035
Romania N/A Skin +40 21 2101969
Russia N/A CPS +7 (495) 645 6746
Serbia &
Montenegro N/A Kim Tec d.o.o. +381 11 20 70 684
Slovakia N/A Datalan Service +421 2 49207155
Slovenia N/A PC H.and +386 1 530 08 24
the republic of
N/A ServiceBy +375 17 284 0203
Belarus
Turkey N/A Tecpro +90 212 444 4 832
Ukraine N/A Topaz +38044 525 64 95
Ukraine N/A Comel +380 5627444225
Contact Information for NORTH AMERICA:

U.S.A. EPI-e-center (877) 835-1838
Canada EPI-e-center (800)479-6696
22

Contact Information for APMEA region:
Consumer care
Country ASP Opening hours
number
Armenia
Azerbaijan
Georgia Firebird service centre +97 14 8837911 Sun.~Thu. 09:00 - 18:00
Kyrgyzstan
Tajikistan
AGOS NETWORK PTY Mon.~Fri.
Australia 1300 360 386
LTD 9:00am-5:30pm
Hong Kong:
Mon.~Fri.
Hong Kong Company: Smart Tel: +852 2619 9639
9:00am-6:00pm
Macau Pixels Technology Ltd. Macau:
Sat. 9:00am-1:00pm
Tel: (853)-0800-987
REDINGTON INDIA Tel: 1 800 425 6396 Mon.~Fri.
India
LTD SMS: PHILIPS to 56677 9:00am-5:30pm
+62-21-4080-9086 Mon.~Thu.
PT. CORMIC
(Customer Hotline) 08:30-12:00; 13:00-17:30
Indonesia SERVISINDO
+62-8888-01-9086 Fri.
PERKASA
(Customer Hotline) 08:30-11:30; 13:00-17:30
Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00
Mon.~Fri.
Alphascan Displays,
Korea 1661-5003 9:00am-5:30pm
Inc
Sat. 9:00am-1:00pm
Mon.~Fri.
Malaysia R-Logic Sdn Bhd +603 5102 3336 8:15am-5:00pm
Sat. 8:30am-12:30am
Mon.~Fri.
New Zealand Visual Group Ltd. 0800 657447
8:30am-5:30pm
Sun.~Thu.
Pakistan TVONICS Pakistan +92-213-6030100
10:00am-6:00pm
EA Global Supply (02) 655-7777; Mon.~Fri.
Philippines
Chain Solutions ,Inc. 6359456 8:30am-5:30pm
Philips Singapore Pte Mon.~Fri.
Singapore Ltd (Philips Consumer (65) 6882 3966 9:00am-6:00pm
Care Center) Sat. 9:00am-1:00pm
Computer Repair Mon.~ Fri.
South Africa 011 262 3586
Technologies 08:00am-05:00pm
Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00
Axis Computer System Mon.~Fri.
Thailand (662) 934-5498
Co., Ltd. 08:30am-05:30pm
23

Technostar Service +(99312) 460733,

Turkmenistan Mon.~Fri. 09:00 - 18:00
Centre 460957
Soniko Plus Private
Uzbekistan +99871 2784650 Mon.~Fri. 09:00 - 18:00
Enterprise Ltd
+84 8 38248007 Ho
Chi Minh City
FPT Service Informatic Mon.~Fri. 8:00-12:00,
+84 5113.562666
Vietnam Company Ltd. - Ho 13:30-17:30
Danang City
Chi Minh City Branch Sat. 8:00-12:00
+84 5113.562666 Can
tho Province
フィリップスモニター
Japan 0120-060-530 Mon.~Fri. 10:00 - 17:00
・サポートセンター
24

8. Troubleshooting & FAQs
• Check to see if the monitor cable
8. Troubleshooting & has bent pins.
FAQs • Make sure the computer is turned
on.
AUTO button doesn't function
8.1 Troubleshooting
• The auto function is applicable only
This page deals with problems that can in VGA-Analog mode. If the result is
be corrected by a user. If the problem not satisfactory, you can do manual
still persists after you have tried these adjustments via the OSD menu.
solutions, contact Philips customer
service representative. Note
The Auto Function is not applicable in
Common Problems DVI-Digital mode as it is not necessary.
No Picture (Power LED not lit) Visible signs of smoke or sparks
• Make sure the power cord is • Do not perform any troubleshooting
plugged into the power outlet and steps
into the back of the monitor.
• Disconnect the monitor from mains
• First, ensure that the power button power source immediately for safety
on the front of the monitor is in the
• Contact with Philips customer
OFF position, then press it to the
service representative immediately.
ON position.
Imaging Problems
No Picture (Power LED is White)
• Make sure the computer is turned Image is not centered
on. • Adjust the image position using
• Make sure the signal cable is the “Auto” function in OSD Main
properly connected to your Controls.
computer. • Adjust the image position using the
• Make sure the monitor cable has Phase/Clock of Setup in OSD Main
no bent pins on the connect side. If Controls. It is valid only in VGA
yes, repair or replace the cable. mode.
• The Energy Saving feature may be Image vibrates on the screen
activated • Check that the signal cable is
Screen says properly securely connected to the
graphics board or PC.
Attention
Vertical flicker appears
Check cable connection
• Make sure the monitor cable

• Adjust the image using the “Auto”
is properly connected to your
function in OSD Main Controls.
computer. (Also refer to the Quick
Start Guide). • Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
25

Main Controls. It is valid only in VGA and cannot be repaired. The
mode. damage mentioned above is not
covered under your warranty.
Horizontal flicker appears
Image appears distorted. Text is fuzzy
or blurred.
• Set the PC’s display resolution
to the same mode as monitor’s
• Adjust the image using the “Auto” recommended screen native
function in OSD Main Controls. resolution.
• Eliminate the vertical bars using Green, red, blue, dark, and white dots
the Phase/Clock of Setup in OSD appears on the screen
Main Controls. It is valid only in VGA
mode. • The remaining dots are normal
characteristic of the liquid crystal
Image appears blurred, indistinct or too used in today’s technology, Please
dark refer the pixel policy for more detail.
• Adjust the contrast and brightness * The "power on" light is too strong and
on On-Screen Display. is disturbing
An "after-image", "burn-in" or "ghost • You can adjust “power on” light
image" remains after the power has using the power LED Setup in OSD
been turned off. main Controls.
• Uninterrupted display of still or static For further assistance, refer to the
images over an extended period Consumer Information Centers list
may cause "burn in", also known as and contact Philips customer service
"after-imaging " or "ghost imaging", representative.
on your screen. "Burn-in", "after- * Functionality different according to
imaging", or "ghost imaging" is a display.
well-known phenomenon in LCD
panel technology. In most cases,
the "burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.
• Always activate a moving screen
saver program when you leave your
monitor unattended.
• Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
“after-image” or “ghost image”
symptoms that will not disappear
26

8.2 General FAQs .icm files) or a driver disk when

you first install your monitor.
Q1: When I install my monitor what Q4: How do I adjust the resolution?
should I do if the screen shows
Ans.:
Your video card/graphic driver
'Cannot display this video mode'?
and monitor together determine
Ans.: Recommended resolution for this
the available resolutions. You
monitor: 1920x1080@60Hz.
can select the desired resolution
• Unplug all cables, then connect your under Windows® Control Panel
PC to the monitor that you used with the "Display properties".
previously. Q5: What if I get lost when I am
• In the Windows Start Menu, select making monitor adjustments via
Settings/Control Panel. In the Control OSD?
Panel Window, select the Display
Ans.:
Simply press the OK button, then
icon. Inside the Display Control Panel,
select 'Reset' to recall all of the
select the 'Settings' tab. Under the
original factory settings.
setting tab, in box labelled 'desktop
area', move the sidebar to 1920x1080 Q6: Is the LCD screen resistant to
pixels. scratches?
• Open 'Advanced Properties' and set Ans.: In general it is recommended
the Refresh Rate to 60Hz, then click that the panel surface is not
OK. subjected to excessive shocks
and is protected from sharp or
• Restart your computer and repeat
blunt objects. When handling the
step 2 and 3 to verify that your PC is
monitor, make sure that there is
set at 1920x1080@60Hz.
no pressure or force applied to
• Shut down your computer, the panel surface side. This may
disconnect your old monitor and affect your warranty conditions.
reconnect your Philips LCD monitor. Q7: How should I clean the LCD
• Turn on your monitor and then turn surface?
on your PC.
Ans.: F or normal cleaning, use a clean,
Q2: What is the recommended soft cloth. For extensive cleaning,
refresh rate for LCD monitor? please use isopropyl alcohol. Do
Ans.:
Recommended refresh rate in not use other solvents such as
LCD monitors is 60Hz, In case of ethyl alcohol, ethanol, acetone,
any disturbance on screen, you hexane, etc.
can set it up to 75Hz to see if that Q8: Can I change the color setting of my
removes the disturbance. monitor?
Q3: What are the .inf and .icm files on Ans.: Y
es, you can change your color
the user manual? How do I install setting through OSD control as
the drivers (.inf and .icm)? the following procedures,
Ans.: T
hese are the driver files for your • Press "OK" to show the OSD (On
monitor. Follow the instructions Screen Display) menu
in your user manual to install the • Press "Down Arrow" to select the
drivers. Your computer may ask option "Color" then press "OK" to
you for monitor drivers (.inf and enter color setting, there are three
settings as below.
27

1. Color Temperature; With settings period may cause "burn in",
in the 6500K range the panel also known as "after-imaging" or
appears "warm, with a red- "ghost imaging", on your screen.
white color tone", while a 9300K "Burn-in", "after-imaging", or
temperature yields "cool, blue- "ghost imaging" is a well-known
white toning". phenomenon in LCD panel
technology. In most cases, the
2. sRGB; this is a standard setting
"burned in" or "atter-imaging"
for ensuring correct exchange of
or "ghost imaging" will disappear
colors between different device
gradually over a period of
(e.g. digital cameras, monitors,
time after the power has been
printers, scanners, etc)
switched off.
3. User Define; the user can choose Always activate a moving screen
his/her preference color setting saver program when you leave
by adjusting red, green blue color. your monitor unattended.
Always activate a periodic screen
Note refresh application if your LCD
A measurement of the color of light monitor will display unchanging
radiated by an object while it is being static content.
heated. This measurement is expressed Warning
in terms of absolute scale, (degrees Severe"burn-in" or "after-image"
Kelvin). Lower Kevin temperatures such or "ghost image" symptoms will not
as 2004K are red; higher temperatures
disappear and cannot be repaired.
such as 9300K are blue. Neutral
The damage mentioned above is not
temperature is white, at 6504K.
covered under your warranty.
Q9: Can I connect my LCD monitor to
Q12: Why is my Display not showing
any PC, workstation or Mac?
sharp text, and is displaying jagged
Ans.:
Yes. All Philips LCD monitors are characters?
fully compatible with standard
Ans.: Y our LCD monitor works
PCs, Macs and workstations.
best at its native resolution
You may need a cable adapter
of 1920x1080@60Hz. For
to connect the monitor to your
best display, please use this
Mac system. Please contact your
resolution.
Philips sales representative for
more information. Q13: How to unlock/lock my hot key?
Q10: Are Philips LCD monitors Plug- Ans.: Please press for 10
and- Play? seconds to unlock/lock the hot
key, by doing so, your monitor
Ans.: Y es, the monitors are Plug-and-
pops out “Attention” to show
Play compatible with Windows
the unlock/lock status as shown
10/8.1/8/7, Mac OSX.
below illustrators.
Q11: What is Image Sticking, or Image

Burn-in, or After Image, or Ghost
Image in LCD panels?
  
Ans.:
Uninterrupted display of still or
static images over an extended
28


  
29

© 2016 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered

trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specifications are subject to change without notice.
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278E8

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2. Setting up the monitor................ 4

7. Customer care and warranty.... 17

8. Troubleshooting & FAQs........... 25

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From the planning, design and

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2. Hold the base stand with both

stand into the base column.

(1) Gently attach the base to the base

Philips and the Philips’ Shield Emblem are

registered trademarks of Koninklijke Philips N.V. in

* VGA * HDMI * DVI

* Different according to region. 2

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2.2 Operating the monitor Description of the On Screen Display

Access the OSD menu. 

Confirm the OSD

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DisplayPort (available for selective models) Physical Function

SmartResponse Off, Fast, Faster, Fastest

1.8, 2.0, 2.2, 2.4, 2.6

Color Color Temperature 6500K, 9300K

Language English, Deutsch, Español, Ελληνική, Français,

OSD Time Out 5s, 10s, 20s, 30s, 60s

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3.1 SmartImage Lite

Why do I need it? 1. Toggle to the left to launch the

• Standard: Enhances text and

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PC gaming has long been an imperfect

Followed by the graphic card that are

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5.1 Resolution & Preset Modes

H. freq Resolution V. freq (Hz)

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The following setup is used to measure

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Black Dot Defects

Proximity of Pixel Defects

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7.2 Customer Care & Warranty

Philips Customer Care Center number listed below.

**Proof of original purchase and extended warranty purchase required.

Contact Information for WESTERN EUROPE region:

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Contact Information for LATIN AMERICA region:

Contact Information for China:

(1) Gently attach the base to the base