Momentum: en User Manual 1 Customer Care and Warranty 18 Troubleshooting & Faqs 22
Momentum: en User Manual 1 Customer Care and Warranty 18 Troubleshooting & Faqs 22
Momentum: en User Manual 1 Customer Care and Warranty 18 Troubleshooting & Faqs 22
272M8
www.philips.com/welcome
EN User manual 1
Customer care and warranty 18
Troubleshooting & FAQs 22
Table of Contents
1. Important��������������������������������������� 1
1.1 Safety precautions and
maintenance���������������������������������� 1
1.2 Notational Descriptions������������� 3
1.3 Disposal of product and packing
material������������������������������������������� 4
3. Image Optimization�������������������10
3.1 SmartImage����������������������������������10
3.2 SmartContrast������������������������������� 11
4. Adaptive Sync����������������������������� 12
5. Technical Specifications����������� 13
5.1 Resolution & Preset Modes�����16
6. Power Management������������������ 17
1
1. Important
monitor damage will not be covered • Oil-based cleaning solutions may
under warranty. damage the plastic parts and void
• Do not knock or drop the monitor the warranty.
during operation or transportation. • Unplug the monitor if you are not
• Excessive usage of monitor can going to use it for an extensive
cause eye discomfort, it’s better to period of time.
take shorter breaks more often at • Unplug the monitor if you need to
your workstation than longer breaks clean it with a slightly damp cloth.
and less often; for example a 5-10 The screen may be wiped with a
minute break after 50-60-minute dry cloth when the power is off.
continuous screen use is likely to However, never use organic solvent,
be better than a 15-minute break such as, alcohol, or ammonia-based
every two hours. Try to keep your liquids to clean your monitor.
eyes from eye strain while using the • To avoid the risk of shock or
screen for a constant period of time permanent damage to the set, do
by : not expose the monitor to dust,
• Looking at something varying rain, water, or excessive moisture
distances after a long period environment.
focusing on the screen. • If your monitor gets wet, wipe it with
• Conscious Blinking often while dry cloth as soon as possible.
you work. • If foreign substance or water gets in
• Gently closing and rolling your your monitor, please turn the power
eyes to relax. off immediately and disconnect
• Reposition your screen to ap- the power cord. Then, remove the
propriate height and angle ac- foreign substance or water, and
cording to your height. send it to the maintenance center.
• Adjusting the brightness and • Do not store or use the monitor in
contrast to appropriate level. locations exposed to heat, direct
sunlight or extreme cold.
• Adjusting the environment light-
ing similar to that of your screen • In order to maintain the best
brightness, avoid the fluorescent performance of your monitor and
lighting, and surfaces that don’t use it for a longer lifetime, please
reflect too much light. use the monitor in a location
that falls within the following
• Seeing a doctor if your symp-
temperature and humidity ranges.
toms.
• Temperature: 0-40°C 32-104°F
Maintenance
• Humidity: 20-80% RH
• To protect your monitor from
possible damage, do not put Important information for Burn-in/
excessive pressure on the monitor Ghost image
panel. When moving your monitor, • Always activate a moving screen
grasp the frame to lift; do not lift saver program when you leave
the monitor by placing your hand or your monitor unattended. Always
fingers on the monitor panel. activate a periodic screen refresh
application if your monitor will
display unchanging static content.
2
1. Important
Uninterrupted display of still or 1.2 Notational Descriptions
static images over an extended
period may cause “burn-in”, also The following subsections describe
known as “after-imaging” or “ghost notational conventions used in this
imaging”, on your screen. document.
• “Burn-in”, “after-imaging”, or Notes, Cautions and Warnings
“ghost imaging” is a well-known
Throughout this guide, blocks of text
phenomenon in LCD panel
may be accompanied by an icon and
technology. In most cases, the
printed in bold or italic type. These
“burn-in” or “after-imaging” or
blocks contain notes, cautions or
“ghost imaging” will disappear
warnings. They are used as follows:
gradually over a period of time after
the power has been switched off. Note
Warning This icon indicates important
Failure to activate a screen saver, or information and tips that help you make
a periodic screen refresh application better use of your computer system.
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms Caution
that will not disappear and cannot be This icon indicates information that
repaired. The damage mentioned above tells you how to avoid either potential
is not covered under your warranty. damage to hardware or loss of data.
Service Warning
This icon indicates the potential for
• The casing cover should be opened
bodily harm and tells you how to avoid
only by qualified service personnel.
the problem.
• If there is any need for any
Some warnings may appear in alternate
document for repair or integration,
formats and may not be accompanied
please contact with your local
by an icon. In such cases, the specific
service center. (Please refer to
presentation of the warning is mandated
Service contact information listed
by the relevant regulatory authority.
in Regulation & Service Information
Manual.)
• For transportation information,
please refer to “Technical
Specifications”.
• Do not leave your monitor in a car/
trunk under direct sun light.
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.
3
1. Important
4
2. Setting up the monitor
Connecting to your computer
2. Setting up the
monitor
1 2 3 4 5
6
2.1 Installation 1
HDMI 1 HDMI 2
Package contents
2
Momentum
272M8
3
4 5
Connect to PC
AC/DC Adapter * DP * HDMI
1. Connect the power cord to the back
* Different according to region of the monitor firmly.
2. Turn off your computer and unplug
Note
its power cable.
Use only AC/DC adapter model: Philips
3. Connect the monitor signal cable to
ADPC2045
the video connector on the back of
your computer.
4. Plug the power cord of your
computer and your monitor into a
nearby outlet.
5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
5
2. Setting up the monitor
3
7 6 5 4 2 1
6
2. Setting up the monitor
Main menu
LowBlue Mode
Sub menu
On 1, 2, 3,4
Note
Input
Off
1 HDMI 2.0(272M8CP/272M8CZ)/
• To reduce motion blur, LED
1 HDMI 1.4(272M8CZN) backlight will strobe synchronously
2 HDMI 2.0(272M8CP/272M8CZ)/
2 HDMI 1.4(272M8CZN) with screen refresh, which may
DisplayPort
Picture HDR(272M8CP/272M8CZ) Auto, Off cause noticeable brightness change.
MPRT On, Off
MPRT Level 0~20 • MRPT is to adjust brightness for
Picture Format(272M8CZN) Wide screen, 4:3 blur reduction, so cannot adjust
Brightness 0~100
Contrast 0~100
brightness while MRPT is turned on.
Sharpness
SmartResponse
0~100
• MPRT is gaming-optimized mode.
Off, Fast, Faster, Fastest
SmartContrast On, Off Turn on MPRT may cause noticeable
On, Off
Size (1, 2, 3, 4, 5, 6, 7)
screen flickering. It is recommended
SmartFrame Brightness (0~100) to turn off when you are not using
Contrast (0~100)
H. position
the gaming function.
V. position
Gamma 1.8, 2.0, 2.2, 2.4, 2.6
• AdaptiveSync MPRT cannot be
Pixel Orbiting On, Off enabled simultaneously.
Over Scan On, Off
DPS On, Off
• 75Hz refresh rate or higher is
(available for selective models) required for MPRT.(272M8CZN)
SmartSize Panel Size 17'': (5:4)
(272M8CP/
19'': (5:4)
272M8CZ)
19''W: (16:10)
22''W: (16:10)
18.5W'': (16:9)
19.5''W: (16:9)
20''W: (16:9)
21.5''W: (16:9)
23''W: (16:9)
24''W: (16:9)
27''W: (16:9)
1:1
Aspect
Audio Volume 0~100
Mute On, Off
7
2. Setting up the monitor
Resolution notification
This monitor is designed for optimal
performance at its native resolution,
1920 x 1080 @ 60 Hz. When the monitor
is powered on at a different resolution,
an alert is displayed on screen: Use 1920
x 1080 for best results.
Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.
Physical Function
Tilt
20°
-5°
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
8
2. Setting up the monitor
Note
Please purchase the appropriate wall
mount; otherwise the distance between
2. Remove the hinge cover from the back-plug-in signal cable and the
monitor body by using auxiliary tool. wall would be too short.
0° 90°
-5°
9
3. Image Optimization
1. Toggle to the left to launch the
3. Image Optimization SmartImage on screen display.
2. Toggle to the up or down to select
among FPS, Racing, RTS, Gamer1,
3.1 SmartImage
Gamer2, LowBlue Mode and Off.
What is it? 3. The SmartImage on screen display
SmartImage provides presets that will remain on screen for 5 seconds,
optimize display for different types or you can also toggle to the left to
of content, dynamically adjusting make confirmation.
brightness, contrast, color and sharpness There are 7 modes to select: FPS,
in real time. Whether you're working Racing, RTS, Gamer1, Gamer2, LowBlue
with text applications, displaying images Mode and Off.
or watching a video, Philips SmartImage
delivers great optimized monitor
performance.
10
3. Image Optimization
• LowBlue Mode: LowBlue Mode 3.2 SmartContrast
for easy on-the-eyes productivity
Studies have shown that just as What is it?
ultra-violet rays can cause eye Unique technology that dynamically
damage, shortwave length blue light analyzes displayed content and
rays from LED displays can cause automatically optimizes a Monitor's
eye damage and affect vision over contrast ratio for maximum visual clarity
time. Developed for wellbeing, and viewing enjoyment, stepping up
Philips LowBlue Mode setting uses a backlighting for clearer, crisper and
smart software technology to reduce brighter images or dimming backlighting
harmful shortwave blue light. for clear display of images on dark
• Off: No optimization by backgrounds.
SmartImageGAME.
Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your monitor's power
consumption, you save on energy costs
and extend the lifetime of your monitor.
11
4. Adaptive Sync
• AMD Radeon R7 360
4. Adaptive Sync • AMD Radeon R9 295X2
• AMD Radeon R9 290X
• AMD Radeon R9 290
Adaptive Sync • AMD Radeon R9 285
• AMD Radeon R7 260X
PC gaming has long been an imperfect
experience because GPUs and monitors • AMD Radeon R7 260
update at different rates. Sometimes ■■ Processor 2014 A-Series Desktop
a GPU can render many new pictures and Mobility APUs
during a single update of the monitor, • AMD PRO A12-9800
and the monitor will show pieces of • AMD PRO A12-9800E
each picture as a single image. This is
called “tearing.” Gamers can fix tearing • AMD PRO A10-9700
with a feature called “v-sync,” but the • AMD PRO A10-9700E
image can become jerky as the GPU • AMD PRO A8-9600
waits on the monitor to call for an
• AMD PRO A6-9500
update before delivering new pictures.
• AMD PRO A6-9500E
The responsiveness of mouse input and
• AMD PRO A12-8870
overall frames per second are reduced
with v-sync, too. AMD Adaptive Sync™ • AMD PRO A12-8870E
technology eliminates all of these • AMD PRO A10-8770
problems by letting the GPU update the • AMD PRO A10-8770E
monitor the moment a new picture is
• AMD PRO A10-8750B
ready, leaving gamers with unbelievably
smooth, responsive, tearing-free games. • AMD PRO A8-8650B
• AMD PRO A6-8570
• AMD PRO A6-8570E
Followed by the graphic card that are
• AMD PRO A4-8350B
compatible.
• AMD A10-7890K
• AMD A10-7870K
■■ Operating system • AMD A10-7850K
• Window7/8/8.1/10 • AMD A10-7800
■■ Graphic Card: R9 290 Series & R7 • AMD A10-7700K
260 Series
• AMD A8-7670K
• AMD Radeon™ RX 480
• AMD A8-7650K
• AMD Radeon™ RX 470
• AMD A8-7600
• AMD Radeon™ RX 460
• AMD A6-7400K
• Radeon Pro Duo
• AMD Radeon R9 300 Series
• AMD Radeon R9 Fury X
• AMD Radeon R9 360
12
5. Technical Specifications
5. Technical Specifications
Picture/Display
Monitor Panel Type VA
Backlight W-LED
Panel Size 27" W (68.6 cm)
Aspect Ratio 16:9
Pixel Pitch 0.311 x 0.311 mm
Contrast Ratio (typ.) 3000:1
Optimum Resolution 1920 x 1080 @ 60Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10 (typ.)
Picture Enhancement SmartImage
272M8CP: 48Hz - 240Hz(HDMI/DP)
Vertical Refresh Rate 272M8CZ: 48Hz - 165Hz(HDMI/DP)
272M8CZN: 48Hz - 144Hz(HDMI)/48Hz - 165Hz(DP)
272M8CP: 30kHz - 255kHz
Horizontal Frequency
272M8CZ/272M8CZN: 30kHz - 200kHz
sRGB YES
LowBlue Mode YES
Display Colors 16.7M
HDR(272M8CP/272M8CZ) YES
Wide color gamut YES
Flicker free YES
Adaptive Sync YES
Connectivity
1 x DisplayPort 1.4(272M8CP/272M8CZ)
1 x DisplayPort 1.2(272M8CZN)
Signal Input
2 x HDMI 2.0(272M8CP/272M8CZ)
2 x HDMI 1.4(272M8CZN)
Input Signal Separate Sync
Audio In/Out Audio out
Convenience
User Convenience
English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brazil Portuguese,
OSD Languages Polish, Russian, Swedish, Finnish, Turkish, Czech,
Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean
Other Convenience VESA mount(100 × 100 mm), Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 10/8.1/8/7, Mac OSX
Stand
Tilt -5° / +20°
13
5. Technical Specifications
Power(272M8CP)
AC Input AC Input Voltage
AC Input Voltage
Consumption Voltage at at 230VAC,
at 100VAC , 50Hz
115VAC , 60Hz 50Hz
Normal Operation 28.10 W (typ.) 28.20 W (typ.) 28.30 W (typ.)
Sleep (Standby mode) 0.5 W 0.5 W 0.5 W
Off mode 0.3 W 0.3 W 0.3 W
AC Input AC Input Voltage
AC Input Voltage
Heat Dissipation* Voltage at at 230VAC ,
at 100VAC , 50Hz
115VAC , 60Hz 50Hz
95.90 BTU/hr 96.25 BTU/hr 96.59 BTU/hr
Normal Operation
(typ.) (typ.) (typ.)
Sleep (Standby mode) 1.71 BTU/hr 1.71 BTU/hr 1.71 BTU/hr
Off mode 1.02 BTU/hr 1.02 BTU/hr 1.02 BTU/hr
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External, 100-240VAC, 50-60Hz
Power(272M8CZ)
AC Input AC Input Voltage
AC Input Voltage
Consumption Voltage at at 230VAC,
at 100VAC , 50Hz
115VAC , 60Hz 50Hz
Normal Operation 29.66 W (typ.) 29.76 W (typ.) 29.86 W (typ.)
Sleep (Standby mode) 0.5 W 0.5 W 0.5 W
Off mode 0.3 W 0.3 W 0.3 W
AC Input AC Input Voltage
AC Input Voltage
Heat Dissipation* Voltage at at 230VAC ,
at 100VAC , 50Hz
115VAC , 60Hz 50Hz
101.23 BTU/hr 101.57 BTU/hr 101.91 BTU/hr
Normal Operation
(typ.) (typ.) (typ.)
Sleep (Standby mode) 1.71 BTU/hr 1.71 BTU/hr 1.71 BTU/hr
Off mode 1.02 BTU/hr 1.02 BTU/hr 1.02 BTU/hr
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External, 100-240VAC, 50-60Hz
Power(272M8CZN)
AC Input AC Input Voltage
AC Input Voltage
Consumption Voltage at at 230VAC,
at 100VAC , 50Hz
115VAC , 60Hz 50Hz
Normal Operation 26.35 W (typ.) 26.61 W (typ.) 26.35 W (typ.)
Sleep (Standby mode) 0.5 W 0.5 W 0.5 W
Off mode 0.3 W 0.3 W 0.3 W
AC Input AC Input Voltage
AC Input Voltage
Heat Dissipation* Voltage at at 230VAC ,
at 100VAC , 50Hz
115VAC , 60Hz 50Hz
89.93 BTU/hr 90.82 BTU/hr 89.93 BTU/hr
Normal Operation
(typ.) (typ.) (typ.)
14
5. Technical Specifications
Sleep (Standby mode) 1.71 BTU/hr 1.71 BTU/hr 1.71 BTU/hr
Off mode 1.02 BTU/hr 1.02 BTU/hr 1.02 BTU/hr
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External, 100-240VAC, 50-60Hz
Dimension
Product with stand
611 x 462 x 210 mm
(WxHxD)
Product without stand
611 x 367 x 71 mm
(WxHxD)
Product with packaging
683 x 525 x 249 mm
(WxHxD)
Weight
Product with stand 4.40 kg
Product without stand 3.84 kg
Product with packaging 6.80 kg
Operating Condition
Temperature range
0°C to 40 °C
(operation)
Relative humidity
20% to 80%
(operation)
Atmospheric pressure
700 to 1060hPa
(operation)
Temperature range
-20°C to 60°C
(Non-operation)
Relative humidity
10% to 90%
(Non-operation)
Atmospheric pressure
500 to 1060hPa
(Non-operation)
Environmental
ROHS YES
Packaging 100 % recyclable
Specific Substances 100 % PVC BFR free housing
Cabinet
Color Black
Finish Glossy
Note
This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.
15
5. Technical Specifications
16
6. Power Management
The following setup is used to measure
6. Power Management power consumption on this monitor.
If you have VESA DPM compliance • Native resolution: 1920 x 1080
display card or software installed in • Contrast: 50%
your PC, the monitor can automatically
reduce its power consumption when • Brightness: 80%(272M8CP)
not in use. If an input from a keyboard, Brightness: 90%(272M8CZ/
mouse or other input device is detected, 272M8CZN)
the monitor will 'wake up' automatically. • Color temperature: 6500k with full
The following table shows the power white pattern
consumption and signaling of this
Note
automatic power saving feature:
This data is subject to change without
272M8CP notice.
272M8CZ
Power Management Definition
VESA LED
Video H-sync V-sync Power Used
Mode Color
29.76 W (typ.),
Active ON Yes Yes White
39.58 W (max.)
Sleep
White
(Standby OFF No No 0.5 W
(blink)
mode)
Off mode OFF - - 0.3 W OFF
272M8CZN
Power Management Definition
VESA LED
Video H-sync V-sync Power Used
Mode Color
26.61 W (typ.),
Active ON Yes Yes White
31.21 W (max.)
Sleep
White
(Standby OFF No No 0.5 W
(blink)
mode)
Off mode OFF - - 0.3 W OFF
17
7. Customer care and warranty
of red, green and blue. Many pixels
7. Customer care and together form an image. When all sub
warranty pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
7.1 Philips’ Flat Panel Monitors colored sub pixels together appear as a
single black pixel. Other combinations
Pixel Defect Policy of lit and dark sub pixels appear as
Philips strives to deliver the highest single pixels of other colors.
quality products. We use some of the
industry's most advanced manufacturing Types of Pixel Defects
processes and practice stringent quality Pixel and sub pixel defects appear on
control. However, pixel or sub pixel the screen in different ways. There are
defects on the TFT Monitor panels used two categories of pixel defects and
in flat panel monitors are sometimes several types of sub pixel defects within
unavoidable. No manufacturer can each category.
guarantee that all panels will be
free from pixel defects, but Philips Bright Dot Defects
guarantees that any monitor with an Bright dot defects appear as pixels or
unacceptable number of defects will sub pixels that are always lit or 'on'. That
be repaired or replaced under warranty. is, a bright dot is a sub-pixel that stands
This notice explains the different types out on the screen when the monitor
of pixel defects and defines acceptable displays a dark pattern. There are the
defect levels for each type. In order to types of bright dot defects.
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy One lit red, green or blue sub pixel.
is valid worldwide.
subpixel
pixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
Pixels and Sub pixels
- Red + Green = Yellow
A pixel, or picture element, is composed - Green + Blue = Cyan (Light Blue)
of three sub pixels in the primary colors
18
7. Customer care and warranty
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.
Note
A red or blue bright dot must be
more than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than Pixel Defect Tolerances
neighboring dots.
In order to qualify for repair or
Black Dot Defects replacement due to pixel defects during
the warranty period, a TFT Monitor
Black dot defects appear as pixels or panel in a Philips flat panel monitor
sub pixels that are always dark or 'off'. must have pixel or sub pixel defects
That is, a dark dot is a sub-pixel that exceeding the tolerances listed in the
stands out on the screen when the following tables.
monitor displays a light pattern. These
are the types of black dot defects.
19
7. Customer care and warranty
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1 or 2 adjacent sub pixel defects = 1 dot defect
20
7. Customer care and warranty
Note
Please refer to Regulation & Service Information Manual for regional service hotline,
which is available on the Philips website support page.
21
8. Troubleshooting & FAQs
• Make sure the computer is turned
8. Troubleshooting & on.
FAQs Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
8.1 Troubleshooting
• Disconnect the monitor from mains
This page deals with problems that can power source immediately for safety
be corrected by a user. If the problem
• Contact with Philips customer
still persists after you have tried these
service representative immediately.
solutions, contact Philips customer
service representative. Imaging Problems
22
8. Troubleshooting & FAQs
“after-imaging” or “ghost imaging” • Unplug all cables, then connect your
symptoms that will not disappear PC to the monitor that you used
and cannot be repaired. The previously.
damage mentioned above is not • In the Windows Start Menu, select
covered under your warranty. Settings/Control Panel. In the
Image appears distorted. Text is fuzzy Control Panel Window, select the
or blurred. Display icon. Inside the Display
Control Panel, select the 'Settings'
• Set the PC’s display resolution
tab. Under the setting tab, in box
to the same mode as monitor’s
labelled 'desktop area', move the
recommended screen native
sidebar to 1920 x 1080 pixels.
resolution.
• Open 'Advanced Properties' and set
Green, red, blue, dark, and white dots the Refresh Rate to 60 Hz, then click
appears on the screen OK.
• The remaining dots are normal • Restart your computer and repeat
characteristic of the liquid crystal step 2 and 3 to verify that your PC is
used in today’s technology, Please set at 1920 x 1080 @ 60 Hz.
refer the pixel policy for more detail.
• Shut down your computer,
For further assistance, refer to the disconnect your old monitor and
Service contact information listed reconnect your Philips monitor.
in Regulation & Service Information
• Turn on your monitor and then turn
Manual and contact Philips customer
on your PC.
service representative.
Q2: What is the recommended
Audio problem refresh rate for monitor?
No sound Ans.: Recommended refresh rate in
• Check if audio cable is connected to monitors is 60 Hz, In case of any
PC and monitor correctly. disturbance on screen, you can
set it up to 75 Hz to see if that
• Ensure audio is not muted. Press removes the disturbance.
OSD “Menu”, select “Audio” then
“Mute”. Check it on “Off” position. Q3: hat are the .inf and .icm files?
W
• Press “Volume” in OSD main control How do I install the drivers (.inf
to adjust the volume. and .icm)?
Ans.: T
hese are the driver files for your
monitor. Your computer may
ask you for monitor drivers (.inf
8.2 General FAQs and .icm files) when you first
install your monitor. Follow the
Q1: When I install my monitor what instructions in your user manual,
should I do if the screen shows monitor drivers (.inf and .icm files)
'Cannot display this video will be installed automatically.
mode'?
Ans.: Recommended resolution for this Q4: How do I adjust the resolution?
monitor: 1920 x 1080 @ 60 Hz. Ans.: Your video card/graphic driver
and monitor together determine
23
8. Troubleshooting & FAQs
the available resolutions. You 6500K, 7500K, 8200K, 9300K
can select the desired resolution and 11500K. With settings in
under Windows® Control Panel the 5000K range the panel
with the "Display properties". appears "warm, with a red-
white color tone", while a
Q5: What if I get lost when I am 11500K temperature yields "cool,
making monitor adjustments via bluewhite toning".
OSD?
2. sRGB: This is a standard setting
Ans.: Simply press button, then for ensuring correct exchange of
select 'Setup' > 'Reset' to recall all colors between different device
the original factory settings. (e.g. digital cameras, monitors,
printers, scanners, etc).
Q6: Is the monitor screen resistant to
scratches? 3. User Define: The user can choose
Ans.: In general it is recommended his/her preference color setting
that the panel surface is not by adjusting red, green, blue
subjected to excessive shocks color.
and is protected from sharp or
blunt objects. When handling the Note
monitor, make sure that there is A measurement of the color of light
no pressure or force applied to radiated by an object while it is being
the panel surface side. This may heated. This measurement is expressed
affect your warranty conditions. in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
Q7: How should I clean the monitor as 2004K are red; higher temperatures
surface? such as 9300K are blue. Neutral
Ans.: For normal cleaning, use a clean, temperature is white, at 6504K.
soft cloth. For extensive cleaning,
Q9: Can I connect my monitor to any
please use isopropyl alcohol. Do
PC, workstation or Mac?
not use other solvents such as
ethyl alcohol, ethanol, acetone, Ans.: Yes. All Philips monitors are fully
hexane, etc. compatible with standard PCs,
Macs and workstations. You may
Q8: Can I change the color setting of need a cable adapter to connect
my monitor? the monitor to your Mac system.
Ans.: Yes, you can change your color Please contact your Philips
setting through OSD control as sales representative for more
the following procedures: information.
• Press “OK” button to show the OSD Q10: Are Philips monitors Plug-and-
(On Screen Display) menu Play?
• Press “Down Arrow” button to select Ans.: Yes, the monitors are Plug-
the option [Color] then press “OK” and-Play compatible with
button to enter color setting, there Windows10/8.1/8/7, Mac OSX
are three settings as below.
Q11: What is Image Sticking, or Image
1. Color Temperature: The seven
Burn-in, or After Image, or Ghost
settings are Native, 5000K,
Image in LCD panels?
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8. Troubleshooting & FAQs
Ans.:
Uninterrupted display of still or
static images over an extended
period may cause "burn-in",
also known as "after-imaging"
or "ghost imaging", on your
screen. "Burn-in", "after-
imaging", or "ghost imaging" is
a well-known phenomenon in
LCD panel technology. In most
cases, the "burn-in" or "after-
imaging" or "ghost imaging" will
disappear gradually over a period
of time after the power has been
switched off.
Always activate a moving screen
saver program when you leave
your monitor unattended.
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
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