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    633f976e14ac31665111918CCh LYDO

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    LoDi Maw
    This document outlines the registration process and requirements for youth and youth organizations to register with the Local Youth Development Office, including the completion of registration forms, submission of documents, and assignment of registration numbers. It also describes the process for responding to communications and complaints forwarded to the office related to scholarships, civic organizations, sports, and youth affairs. Feedback and complaints can be submitted through multiple channels and will be addressed within defined timeframes.

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    © All Rights Reserved
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    633f976e14ac31665111918CCh LYDO

    Uploaded by

    LoDi Maw
    65 views3 pages
    This document outlines the registration process and requirements for youth and youth organizations to register with the Local Youth Development Office, including the completion of registration forms, submission of documents, and assignment of registration numbers. It also describes the process for responding to communications and complaints forwarded to the office related to scholarships, civic organizations, sports, and youth affairs. Feedback and complaints can be submitted through multiple channels and will be addressed within defined timeframes.

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    633f976e14ac31665111918CCh_LYDO

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    This document outlines the registration process and requirements for youth and youth organizations to register with the Local Youth Development Office, including the completion of registration forms, submission of documents, and assignment of registration numbers. It also describes the process for responding to communications and complaints forwarded to the office related to scholarships, civic organizations, sports, and youth affairs. Feedback and complaints can be submitted through multiple channels and will be addressed within defined timeframes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    65 views3 pages

    633f976e14ac31665111918CCh LYDO

    Uploaded by

    LoDi Maw
    This document outlines the registration process and requirements for youth and youth organizations to register with the Local Youth Development Office, including the completion of registration forms, submission of documents, and assignment of registration numbers. It also describes the process for responding to communications and complaints forwarded to the office related to scholarships, civic organizations, sports, and youth affairs. Feedback and complaints can be submitted through multiple channels and will be addressed within defined timeframes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    CITIZENS CHARTER

    LOCAL YOUTH DEVELOPMENT OFFICE

    1) YOUTH ORGANIZATION REGISTRATION PROGRAM

    Mandated by RA 10742 (SK Reform Law), the LYDO is required to facilitate the registration of Youth
    and Youth Serving Organizations to ensure access to and participation in government programs.
    Office or Division: Office of the Mayor – Local Youth Development office
    Classification: Simple
    Type of Transaction: G2C – Government to Citizens
    Who may avail: Youth and Youth Serving Organizations with 10 members and above, and a
    set of officers.

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE


    1. Accomplished YORP Form https:/ / tinyurl.com/ YORPReg
    2. List of Active Members
    3. List of Officers Local Youth Development Office – 8th Flr Pasig City
    4. Photocopy of ID of officers Hall
    5. Constitution and By Laws

    FEES TO PROCESSING PERSON


    # CLIENT STEPS OFFICE ACTIONS
    BE PAID TIME RESPONSIBLE
    1 Access Local Youth
    Development Office Youth
    Pasig City Facebook Development
    Page Officer
    None 3 days
    Collee Gail de
    Answer the registration Verification of the Guzman
    form and comply with requirements submitted
    requirements
    2 Assignment of URN and Issue a Unique
    Youth
    printing of YORP Registration Number
    Development
    Certification (URN) per organization
    None 1 day Officer
    and print the certification
    Colleen Gail de
    for signature by the YDO
    Guzman
    and the LCE
    3 Signature of the Local Routing for the signature Local Chief
    Chief Executive (LCE) of the Local Chief None 1 day Executive
    Executive (Mayor)
    4 Release of the YORP Release the signed Admin Staff
    Certification certification None 1 day Mary Ann
    Toledo
    TOTAL: None 5 days
    2) RESPONDING TO COMMUNICATION/ CORRESPONDENCES FORWARDED BY OFFICE OF
    THE CITY MAYOR TO THIS OFFICE

    Routine response to letters and walk-in clients on matters of scholarship, CSOs, sports and youth
    affairs forwarded to this office for appropriate action.

    Office or Division: Office of the Mayor – Local Youth Development office


    Classification: Simple
    Type of Transaction: G2C – Government to Citizens
    G2G – Government to Government
    Who may avail: Citizens with concerns on Scholarship, CSOs , Sports, Youth

    CHECKLIST OF REQUIREMENTS WHERE TO SECURE


    None NA

    FEES TO PROCESSING PERSON


    # CLIENT STEPS OFFICE ACTIONS
    BE PAID TIME RESPONSIBLE
    1 Submit request Receive None 1 hour Admin Staff
    letters/communication correspondences from Mary Ann
    to the Office of the the Office of the Mayor Toledo
    Mayor
    Receive walk-in clients
    with inquiries
    2 Walk-in client receives Feedback on the concern None 30 mins LYDO Staff
    feedback on concerns is given Mary Ann
    brought Toledo
    3. Party/ Client submitting Reply to the client what None 3 days from Rechie Tugawin
    written requests/ action was undertaken receipt of
    correspondence via SMS of Email. written
    receives feedback correspondence
    by the LYDO
    Processing of request/ None 3 days Nelson Adriano
    action on the concern
    (depending on the
    concern)
    None 6 days and 1.5
    TOTAL:
    hours
    Feedback and Complaints

    FEEDBACK AND COMPLAINTS MECHANISM


    How to send feedback 1. FB Page: https://www.facebook.com/Local-Youth-Development-
    Office-Pasig-City-104618617612581
    2. Landline: 535-0081
    3. Email: [email protected]

    How feedback is processed 1. Logging of feedback received


    2. Concerned staff is called to a meeting by the immediate
    supervisor to discuss action on the feedback received
    3. Action taken is reported back to the party who sent the feedback

    How to file a complaint Complaints may be filed through the channels mentioned above, or
    through other channels:
    - Ugnayan sa Pasig
    - C3 Command Center
    - Pasig PIO FB Page
    - Direct to the Office of the City Mayor

    How complaints are 1. Complaint is received by the LYDO and brought to the attention
    processed of the supervisor/ officer-in-charge
    2. Supervisor/ officer-in-charge calls the attention of the concerned
    staff and asks for a response
    3. Actions to be taken are discussed with the concerned staff
    4. Actions taken are reported to the Office of the City Mayor and the
    office through which the complaint was filed/ channeled
    5. Office of the City Mayor or the office that routed the complaint
    informs the complainant of the action/s taken

    Contact Information 1. FB Page: https://www.facebook.com/Local-Youth-Development-


    Office-Pasig-City-104618617612581
    2. Landline: 535-0081
    3. Email: [email protected]

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