Anshul Rawat Updated CV 2023

Curriculum Vitae
Anshul Rawat
Mobile no: +91-7415671929, 8770171790
E-mail: [email protected]
Permanent Address: Near Union Bank of India, Laxminarayan Ward Kareli (MP)
Current Address: Pt. Dindayal Upadhyay Ward, Near Jain Mandir, Mother Teresa Nagar Jabalpur (MP)
OBJECTIVE:
I would like to join a company where the work requires a greater variety of experience for advancement, and
which would provide me the opportunity to further enhance my knowledge and personal development.
PROFESSIONAL PROFILE:
• Having 4 years of as Tele Sales and Back Office Executive.

• Have a good knowledge customer support and interactions in sales domain.
• Hands-on experience in end-to-end customer handling on field.
• Good knowledge of basics of tiles and Sanitary Ware equipment.
• To produce work within specified turnaround time.
• High level of customer interaction, with focus on speedy and exceptional customer service.
• Resolving customer requests & complaints.
• Giving training to new joiners.
.
ACADEMIC CREDENTIALS:
• B.Com. (Computers) From RDVV University Jabalpur in 2013

• HSC Passed From MP Board in 2008
• HSSC Passed From MP Board in 2010
TECHNICAL SKILLS:
• TOOLS & UTILITIES: MS office.

• OPERATING SYSTEM: Windows XP, 7 & 10
STRENGTH:
• Positive Attitude.
• Adaptability to work on any environment
.
WORK EXPERIENCE-1
(Presently Working)
Working with JustDial Ltd, Pune M.H (Work from Home)
Role: Tele Sales & Back-office Executive
Duration: November 2020 - Till now.
JOB RESPONSIBILITIES:
• Engaged customers to create friendly and interesting customer-centered conversations.

• Listened to customer concerns and assured their complete comprehension of transactions, resulting in
client satisfaction increase of 17%
• Resolved conflicts using strategic and tested conversational tactics.
• Increased the number of sales leads per day by 25% through implementing sales script updates.
• Referred to a digital directory to make daily outreach calls to potential customers.
• Created a spreadsheet to track the efficiency of specific sales tactics.
• Minimized rejection rates by 34% through screening potential prospects more efficiently.
• Spearheaded a rewards program for customers that increased sales from existing customers by over 60%
• Motivated the sales team by collaborating with management to rework the commission system and
ultimately increase the revenue of each representative's sale by 15%.
• Engaged in field work for generating leads for our products like- Customer engagement…etc.
• Organize work- flow to achieve SLA timeframes and commitments to our client.
• Ensure all calls are worked appropriately, within required SLA timeframes and documented properly.
• Conduct market research to understand competitors and market trends.
• Provide innovative ideas and suggestions to improve the market presence.
• Coordinate with senior management to enhance sales performance.
• Build sales culture and sale centric atmosphere among the team members.
• Providing timely feedback to the sales personnel regarding their sales performance.
• Providing trainings, educational workshops and challenging opportunities for enhancing career growth of
subordinates.
• Develop creative promotional strategies to attract more customers.
• Generating leads for CRM software product through database, internet, magazines.
• Cold calling / cold emailing, lead generation and qualification.
• Understand and identify key business needs of prospects.
• The ability to listen carefully to customers and understand their issues.
• Fixing appointments for demos, presentations in relevant locations within India.
• Find out ways to reach the market and generate new leads Required:
• Experience with different lead generation tools.
• Extremely effective communication skills in English / Hindi
• Good listening skills, ability to probe and get answers.
• Totally comfortable with the Internet, LinkedIn, Facebook, Twitter, India Mart, Justdial and other sites for
lead generation.
• Articulate in delivery of sales pitch.
• Pro- active self- starter.
WORK EXPERIENCE -2
Working with IDFC FIRST Bank Ltd. As Loan Executive, Indore M.P
Role: Loan Executive
Duration: January 2020 – October 2020.
• Responsible for Managing Clients, Assisting the Team, Market Research, Generating Leads.
• Engaged in field work for generating leads for loan products like- Business Loan, Home Loan, Personal
Loan etc.
• Organize work- flow to achieve SLA timeframes and commitments to our Client.
• Manage work schedules, overtime to achieve departmental budget plan.
• Function as a SME and lend assistance for questions and scenario
• Ensure all loans are worked appropriately, within required SLA timeframes and documented properly
• Conduct market research to understand competitors and market trends.
• Provide innovative ideas and suggestions to improve the market presence.
• Coordinate with senior management to enhance sales performance.
• Build sales culture and sale centric atmosphere among the team members.
• Providing timely feedback to the sales personnel regarding their sales performance.
• Providing trainings, educational workshops and challenging opportunities for enhancing career growth of
subordinates.
• Conduct business plan review meetings with sales team.
• Develop creative promotional strategies to attract more customers.
• Appreciate the contributions and accomplishments of sales employees through proper rewarding
mechanism.
WORK EXPERIENCE -3
Worked with Varmora Granito Pvt. Ltd. As Back Office Executive, Gadarwara M.P
Role: Back Office Executive & Admin & BackOffice
Duration: January 2017 – June 2019
• Controlling back office, preparing daily reports, Updating Back Office manager all day to day activities,
controlling/tracking all documents and keeping logs of all data.
• Coordinate with Customer, Vendor if required to resolve issue of refund or replacement of product.
• Coordinate with Vendor regarding payment (penalty) related issues between them. Prepare on daily basis.
• Handling inbound customer query regarding products.
• Collect daily report & sent to respective department or BackOffice.
• To ask customer they will deliver product or not.
• Handling office like Admin work.
• Banking related works i.e. transferring amount to vendors online, cheque deposit to bank…etc.
HOBBIES:
• Traveling, listening songs.
PERSONAL DETAILS:
Name : Anshul Rawat

Date of Birth : 07/ 05/ 1991
Father’s Name : Mr. Ashok Rawat
Languages Known : Hindi & English
DECLARATION:
I hereby declare that above mention facts are true in accordance of my knowledge and belief.
Anshul Rawat
Kareli (M.P)

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Curriculum Vitae

• Having 4 years of as Tele Sales and Back Office Executive.

• B.Com. (Computers) From RDVV University Jabalpur in 2013

• TOOLS & UTILITIES: MS office.

Working with JustDial Ltd, Pune M.H (Work from Home)

Role: Tele Sales & Back-office Executive

Duration: November 2020 - Till now.

• Engaged customers to create friendly and interesting customer-centered conversations.

Role: Loan Executive

Duration: January 2020 – October 2020.

Role: Back Office Executive & Admin & BackOffice

Duration: January 2017 – June 2019

• Traveling, listening songs.

Name : Anshul Rawat

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