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    Customer Success Managers JD Updated - Sarthak Mishra

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    Muzammil Husain (Muzammil Husain)
    Codeyoung was started by two IIT graduates with a vision to make kids problem solvers, creative leaders, and innovators. They offer coding courses from classes 1-10 where kids build tangible projects to learn actively rather than passively. Their goal is for every kid in the world to code.

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    Customer Success Managers JD Updated - Sarthak Mishra

    Uploaded by

    Muzammil Husain (Muzammil Husain)
    21 views2 pages
    Codeyoung was started by two IIT graduates with a vision to make kids problem solvers, creative leaders, and innovators. They offer coding courses from classes 1-10 where kids build tangible projects to learn actively rather than passively. Their goal is for every kid in the world to code.

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    Customer Success Managers JD updated - Sarthak Mishra

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    Codeyoung was started by two IIT graduates with a vision to make kids problem solvers, creative leaders, and innovators. They offer coding courses from classes 1-10 where kids build tangible projects to learn actively rather than passively. Their goal is for every kid in the world to code.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    21 views2 pages

    Customer Success Managers JD Updated - Sarthak Mishra

    Uploaded by

    Muzammil Husain (Muzammil Husain)
    Codeyoung was started by two IIT graduates with a vision to make kids problem solvers, creative leaders, and innovators. They offer coding courses from classes 1-10 where kids build tangible projects to learn actively rather than passively. Their goal is for every kid in the world to code.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    About Codeyoung:

    Started by two passionate and visionary IIT graduates, with the vision to make every kid in
    the world to be problem solvers, creative leaders and innovators for the future. Our aim is
    to channelize and give purpose to the inquisitive and creative young minds by helping
    them discover and understand technology in the most organic manner while also being
    active contributors in developing technology than just being passive consumers.

    We offer coding courses to kids from Class 1st - Class 10th. Each module has a tangible
    project and the child is always actively “building” rather than passively learning.

    We want every kid in the world to code !

    Customer Success Managers is responsible for developing customer


    relationships that promote retention and loyalty. Their job is to work closely
    with customers to ensure they are satisfied with the services they receive and
    to improve upon areas of dissatisfaction

    We are looking for a Customer Success Manager who possesses a strong drive
    for results. Responsibilities of the Customer Experience Manager will include a
    broad range of tasks such as

    • Build relationships with assigned customers, help them with issues, and
    continually delight them with a positive, customer-centric attitude. Provide
    proactive strategy with their assigned customer accounts

    • Work with customers to ensure they are leveraging effectively and finding
    value in our services

    • Work closely with Sales, academics, operations and other technical teams
    to ensure an exceptional customer experience and take care of any
    customer issues

    • Be a customer advocate while capturing customer feedback and reporting


    requests to Product Management and Development

    • Efficiently manage time to focus on essential activities to ensure customer


    satisfaction, account renewal, and account growth
    • Develop and share best practices with team members to continually
    improve the quality, effectiveness, and efficiency of our processes

    • Maintain a revenue base by managing account retention and renewal

    • Maintaining ongoing customer trainer relationships and Communication.

    • Implementing success programs, contributing to sales, onboarding parents.

    • Owning the complete life cycle of the customer engagement.

    • Ensuring customer satisfaction at all touchpoints

    • Analysing customer data to improve customer experience.

    Desired abilities:

    • Successful candidates must be social, analytical, possess an aptitude for


    learning, and be able to communicate clearly and effectively.

    • You should also be able to provide insights on customer-to-business


    interactions, improve customer experience through product support, and
    handle customer complaints and requests.

    • Possess strong phone, written and verbal communication skills with


    excellent presentation skills

    • Confident, high energy, self-motivated and a true team player

    • Demonstrated ability and desire to work and excel in fast-paced


    environment

    • Well-organized, with a high attention to detail and ability to prioritize

    • Sustain business growth and profitability by maximizing value.

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