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    Grandstream Deep Dive The IP-PBX

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    Chathura Dalugoda
    The document discusses the advantages of IP-PBX systems compared to analog PBX systems. Key advantages of IP-PBX include using a single IP network to carry voice, video and data, allowing easier setup and management across multiple office locations. IP-PBX also provides significant cost savings through features like reduced long distance charges and SIP trunking. Additional benefits include easier system management through web interfaces, integration of multiple communication technologies, and scalability to add users and features as needed.

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    Grandstream Deep Dive The IP-PBX

    Uploaded by

    Chathura Dalugoda
    18 views32 pages
    The document discusses the advantages of IP-PBX systems compared to analog PBX systems. Key advantages of IP-PBX include using a single IP network to carry voice, video and data, allowing easier setup and management across multiple office locations. IP-PBX also provides significant cost savings through features like reduced long distance charges and SIP trunking. Additional benefits include easier system management through web interfaces, integration of multiple communication technologies, and scalability to add users and features as needed.

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    The document discusses the advantages of IP-PBX systems compared to analog PBX systems. Key advantages of IP-PBX include using a single IP network to carry voice, video and data, allowing easier setup and management across multiple office locations. IP-PBX also provides significant cost savings through features like reduced long distance charges and SIP trunking. Additional benefits include easier system management through web interfaces, integration of multiple communication technologies, and scalability to add users and features as needed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    18 views32 pages

    Grandstream Deep Dive The IP-PBX

    Uploaded by

    Chathura Dalugoda
    The document discusses the advantages of IP-PBX systems compared to analog PBX systems. Key advantages of IP-PBX include using a single IP network to carry voice, video and data, allowing easier setup and management across multiple office locations. IP-PBX also provides significant cost savings through features like reduced long distance charges and SIP trunking. Additional benefits include easier system management through web interfaces, integration of multiple communication technologies, and scalability to add users and features as needed.

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    of 32

    The IP-PBX

    Chris Trittin
    North American Sales Manager, Grandstream Networks
    [email protected]
    20%-25%
    …of SMBs in the USA use VoIP in 2013
    The Analog/Legacy PBX is dying…
    Advantages of IP PBXs...
    1. Single Network
    • Easy installation an setup
    • Traditional PBXs require their own network and it is quite
    expensive/time consuming to build a separate telephone
    network spanning the entire business location(s). With IP
    Telephony, the Computer Network can be used to carry
    voice, video, data, and mobility features
    2. Multiple Office Peering
    • IP PBXs transmit voice calls over the WAN IP Network

    3. GIGANTIC Cost Savings


    • No Long distance with VoIP
    • Sip Trunking

    4. Much easier System Management


    • Web User Interface
    • Hosted IP PBX (managed by provider)
    The Analog/Legacy PBX is dying…
    Advantages of IP PBXs...
    5. Softswitches
    • Some IP PBXs are software that can be run on exisiting computers/servers
    • Asterisk, Tribox, FreePBX
    6. Integration of multiple technologies
    • Unified Communications (voice, video, data, and mobility
    • Mobile – softphone use
    • Fax
    • CRM software
    7. State-of-the-art Security
    • Encryption (TLS and SRTP)
    8. Scalable
    • Add more users/extensions as you need them
    • Choose and customize the features you need
    9. SIP!!! 10. SIP Endpoints rock!
    • Open source technology eliminates vendor lock-in • Power of the internet and mobile devices in one
    What is an IP-PBX
    PBX = Private Branch Exchange

    The central switching system for phone


    calls, video calls, email, fax, instant
    messaging, conferencing solutions, SMS,
    and mobile telephony within a business.
    The PBX handles internal traffic between
    stations and acts as a gatekeeper to the
    outside world.
    IP-PBX System

    1. Wireless/Fiber IP Network
    2. IP-PBX (or softswitch/hosted network)
    3. Endpoint (ex: IP Phone)
    External Calls
    Endpoints
    IP Phones Telephone
    Conferencing Solutions
    IP Cameras
    Fax Machine
    Modems
    PBX Service/
    SIP Trunk
    Outside
    World

    Internal Calls

    Endpoint
    Endpoints PBX being
    contacted
    Basic IP-PBX Setup
    Fax

    IP Phone

    IP Video Phone
    E1
    IP Network
    PSTN PBX
    FXO
    IP Camera

    Local PSTN

    VoIP Gateway
    Analog Telephone

    Analog PBX
    Shared Access to Limited Resources

    Rather than having a separate


    line for each phone, a PBX allows
    a business to share a smaller pool
    of lines across the entire
    business.
    The Backbone of Your Business
    • Call-routing
    • Call Transfer • IVR
    • Call Block • Auto-Attendant
    • Voice Messaging • Click to Dial
    • Call Queue • Busy Lamp Field (BLF)
    • Voice Conferencing • Codec support
    • Call Forwarding • Fax
    • Call Retrieval • Phonebooks
    • Music On Hold • Call Detail Reporting (CDR)
    • Ring Group/Hunt Group • Voicemail/fax forwarding to email
    • Call Recording • System Backup
    • Call Park • Mobility applications
    • Intercom/Paging
    • Call Hold
    • Do Not Disturb (DND)
    IP-PBX Must Have Features
    1. Voice Messaging (voicemail to email)
    2. Mobility Applications (remote IP extensions, find
    me/follow me, softphone applications, etc)
    3. Conferencing (voice and video)
    4. Reporting (CDR, Call-Recording)
    Basic Advantages of IP-PBX
    1. One-time deployment cost
    2. Enormous savings on Service costs
    3. Built-In Features (IVR, auto-attendant, etc.)
    4. Data capability – CDR, Call Recording, etc.
    5. Multiple-office peering
    IP-PBX Peering
    TLS/SRTP/SIP/RTP GXP2124v2

    DHCP
    PSTN Office 1
    Auto - detection and
    Provisioning
    GUI
    Web Admin Up to 16 GXV3175v2
    TLS/SRTP/SIP/RTP
    FXO lines

    TCP/RTSP
    GXV3672_HD/FHD
    PBX

    LAN

    …
    WAN TLS/SRTP/SIP/RTP
    Office 2
    GXV3140v2

    GXP2120

    Internet
    Network
    LAN

    SIP Trunk Provider 1


    …

    WAN

    DP715/710 PBX SIP Trunk Provider 2


    Unified Communications
    = Voice, Video, Data, and Mobility features
    Unified Communications
    Voice
    • Traditional voices features
    • Integration of voice features with video,
    data, and mobility applications
    • Door Access cameras
    • Video Surveillance cameras
    • Softphone applications
    • UC desktop clients
    Unified Communications
    Video
    • Video phones
    • UC Desktop clients
    • SIP Door Cameras
    • IP Video Surveillance Cameras
    • Video conferencing systems
    Unified Communications
    Video
    Video Surveillance  Create a comprehensive solution to
    view, monitor and receive alerts
    Integration from IP cameras
     Register IP cameras to the PBX
     Make video calls to IP cameras
    to view live feeds
     Speak through cameras with 2-way
    audio & video (door entry)
     IP cameras can be set to automatically
    call video phone when alert is triggered
     Receive alerts from anywhere in the
    world
    Unified Communications
    Data
    • Integrated data features
    • CRM programs
    • Call Recordings
    • CDR
    • Phonebook files (LDAP)
    • Voicemail/fax forwarding to email
    • Automatic system backup
    • BLF
    • Remote Access BLF
    Unified Communications
    Mobility
    • Desktop UC clients
    • IM, Voice calls, video calls, CRM
    • Access everything you need from anywhere
    • Call recordings
    • CDR
    • Fax
    • Voicemail
    • System settings
    • System backup
    • Softphone Applications
    • Multiple office peering
    Advantages of IP-PBX for Employees
    1. Mobility – access to extension, voicemail, fax, call-routing, video
    conferencing, SMS, Presence, etc.
    2. More Communication Options = More Productivity
    – fax, voice, video conferencing, video surveillance, data, and
    more
    3. More Voice Options – Built-in call-routing, call
    transfer/park/queue/hold, Ring/Hunt Group, IVR, auto-
    attendance, etc.
    4. Interconnected Business – one platform for all
    communications, making it easier then ever to access any
    phonebook, call, fax, and keep in touch with fellow employees
    5. Keep Closer contact with Clients – video calls, video
    conferencing, voice conferencing, etc.
    Advantages of IP-PBX for Businesses
    1. Enormous Cost Savings
    2. More Communication Options = More Productivity
    3. Future proof – easily add users/features
    4. Connect Multiple Offices/Locations
    5. Unified Communications functionality
    6. Web User Interface Management
    7. Features built-in
    Hosted IP-PBX vs. On-Premise IP-PBX

    Hosted IP PBX On-Premise IP PBX


    • PBX hardware is Off-site • PBX hardware is on-site
    • Support/Maintenance controlled by • Support controlled on-site
    Service Provider • Full on-site control of setup,
    • Add new users online management, additions, etc
    • Package deals • Web User Interface
    Hosted IP-PBX vs. On-Premise IP-PBX
    Considerations

    1. Total Cost of Ownership


    2. Bundled Features
    3. Ease of Customization
    4. User Experience
    5. Cost and Ease of Tech Support
    Hosted IP-PBX

    • Also known as “Cloud PBX”


    • Outsources PBX hardware and control
    • Often bundles various services
    • Often requires service
    contracts/annual contracts
    • Hosted provider controls maintenance,
    updates, etc.
    • On-premise endpoints connected to
    Hosted PBX through the internet
    On-Premise IP-PBX

    • PBX is at your business location


    • You choose service provider
    • Maintinence and additions are done
    by business (IT Manager, Installer,
    Reseller, etc.
    • Ability to pick all features freely
    • Business has full control of PBX
    Cost Considerations
    Hosted IP-PBX vs. On-Premise IP-PBX

    1. Setup costs
    2. Maintenance Costs
    3. Ongoing Costs
    4. Service Provider Costs
    5. Fees
    6. Contracts/Leases
    Future Expansion
    Hosted IP-PBX vs. On-Premise IP-PBX

    1. Control of Expansion?
    2. Risk
    3. Flexibility of Expansion?
    Control Considerations
    Hosted IP-PBX vs. On-Premise IP-PBX

    1. Internal control or out-sourced control


    2. Cost of internal control vs. out-sourced control
    Flexibility
    Hosted IP-PBX vs. On-Premise IP-PBX

    1. Pre-set list of
    features vs.
    Customizable
    features

    2. Do you have the


    technical resources?
    Range of Features/Options
    Hosted IP-PBX vs. On-Premise IP-PBX

    1. Does it have the


    feature set you want?

    2. How easy is it to add


    features?
    Implementation
    Hosted IP-PBX vs. On-Premise IP-PBX

    1. Initial Setup time


    and cost of setup

    2. Support/control
    off-site vs. on-site
    Chris Trittin
    North American Sales Manager, Grandstream Networks
    [email protected]

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