EFFECTIVE

COMMUNICATION FOR
NEW HIRE
TABLE OF CONTENTS

01 COMMUNICATION 03 FRAMEWORK
Concept of Communication The Minto Pryamid

EFFECTIVE
02 WORKPLACE
COMMUNICATION
04 CASE STUDY

Benefits of effective
workplace communication
 LEARNING CONTRACT
Be Mindful Open your mind Be Active
 01
ABOUT THE
COMMUNICATION
 What is the communication?
• Communication is "the process by which • Both definitions underscore the interactive
one person (the sender) stimulates nature of communication, involving the
meaning in the mind of another person (the transmission, reception, interpretation,
receiver) through verbal and nonverbal and impact of messages.
messages. - Wilbur Schramm
• Communication as "who says what, in • Communication is a dynamic process that
which channel, to whom, with what effect." occurs through various channels and
This definition focuses on the key encompasses verbal and nonverbal
components of communication, including elements, allowing individuals to share
the sender, message, channel, receiver, and information, express thoughts and feelings,
the impact or effect of the communication and engage in meaningful interactions with
process. – Harold Lasswell others.
Purposes of Communication
• Inform
• Request
• Persuade
• Ensure understanding
• Acknowledge, support and encourage
• Convey feelings, opinions and ideas
The Model of
Communication
• Encoding: Encoding refers to the process of converting information into a
suitable form for transmission. In this stage, the sender translates their
thoughts, ideas, or messages into a symbolic form, such as words, gestures,
images, or signals.
• Decoding: Decoding is the reverse process of encoding. It occurs on the
receiving end of communication. The receiver interprets and assigns meaning to
the symbols, codes, or language used by the sender.
• Noise: Noise refers to any interference or disruption that affects the
transmission or reception of the message. It can be external or internal to the
communication process.
• Type of channel on Communication :
1. Verbal Communication
2. Written Communication
3. Visual Communication
4. Electronic Communication
5. Non verbal Communication
Components of Communication
Individual sending Context of the
the message message

Individual receive
the message
Delivery Method
Communication Characteristics Barriers to Communication
• Language (the words we use) • Language barriers (use of jargon, use of the
• Paralanguage (how we sound – tone, pitch, words listener doesn’t understand)
volume speed) • Physical barriers (closed doors, unable to
• Body Language (posture, gesture, eye see non verbal cues, gestures, body
contact) language)
• Successful communication is clear, direct, • Psychological/Emotional Barriers (stress,
two – way anger, and fear can make it difficult to hear
• There is match between the words, tone outside of one’s self)
and behavior • Cultural Barriers (ethnic, religious, social
differences)
02
EFFECTIVE WORKPLACE
COMMUNICATION
Effective Effective Workplace
Communication Communication
• The National Communication • The ability to effectively exchange and
Association (NCA) defines effective create a free flow of information with and
communication as: "The ability to convey among various stakeholders at all levels of
information, ideas, and emotions in a clear, the organization to produce impactful
concise, and compelling manner to achieve outcomes.
a specific purpose.”
• In addition to written and verbal
• "The most important thing in communication, active listening and non-
communication is hearing what isn't said.“ - verbal communication, such as body
Peter F. Drucker, an influential language, can play a large role in effective
management consultant and author. workplace communication.
 The Five
Common Mistake
• Lack of Clarity and Precision: Failing to communicate • Lack of Awareness of Non-Verbal Communication:
clearly and precisely can lead to misunderstandings and Non-verbal cues, such as body language and facial
inefficiencies. Avoid using vague or ambiguous language expressions, play a significant role in communication. Be
and be specific when conveying information or mindful of your own non-verbal cues and consider how
instructions. Take the time to organize your thoughts they may impact the interpretation of your message by
before communicating to ensure your message is clear others.
and easy to understand. • Failure to Seek Feedback and Clarification: New hires
• Poor Listening Skills: Effective communication involves may hesitate to ask for feedback or clarification, fearing
active listening. New hires may sometimes struggle with it might be perceived as incompetence. However,
fully engaging in conversations, leading to seeking feedback and clarification is crucial for growth
misinterpretation or missed information. and development.
• Overuse of Digital Communication: In today's digital
age, it's common to rely heavily on email, instant • Effective communication is a continuous learning
messaging, or other digital tools for workplace process, so be open to feedback and proactively work on
communication improving your communication skills throughout your
career.
 ASPECTS OF EFFECTIVE
WORKPLACE COMMUNICATION

VERBAL NON-VERBAL
Everything we say has at least 3 • Facial Expressions
messages : • Gesture / Body Language
• What we said • Eye Contact
• What we meant
• What the other person
understood

WRITTEN COMMUNICATION ACTIVE LISTENING

1. Improve Productivity
2. Increased Morale
3. Higher Employee Job Satisfaction
4. Reduced Turn Over Rates
5. Greater Trust in Management
6. Stronger Teamwork
7. Higher Employee Engagement
8. Stronger Corporate Culture
 Effective Workplace Communication
Towers Watson Change & SHRM (Society of Human Resource
Communications ROI Study: Management) Job Satisfaction and
• Global study found that companies that Engagement Survey:
are highly effective at communication • Communication between employees
are almost twice as likely to be high- and senior management ranked as the
performing than companies that are not 8th highest contributor to job
highly effective at communication. satisfaction, with 55% of employees
surveyed saying that it was “very
important” to them.
 03
THE FRAMEWORK
How to improve our Effective Communication at Workplace
The Framework
Why is the Minto Pyramid Principle so Effective?
THANKS!
Do you have any questions?

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