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    Naukri KavitaMatre (13y 0m)

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    This document provides details about an IT professional with over 13 years of experience in CMDB administration and development using BMC Remedy, BMC Atrium, and ServiceNow. They have experience designing, developing, and configuring CMDBs, performing data integration, and automating data uploads.

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    Naukri KavitaMatre (13y 0m)

    Uploaded by

    crazy admirer
    16 views2 pages
    This document provides details about an IT professional with over 13 years of experience in CMDB administration and development using BMC Remedy, BMC Atrium, and ServiceNow. They have experience designing, developing, and configuring CMDBs, performing data integration, and automating data uploads.

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    Naukri_KavitaMatre[13y_0m]

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    This document provides details about an IT professional with over 13 years of experience in CMDB administration and development using BMC Remedy, BMC Atrium, and ServiceNow. They have experience designing, developing, and configuring CMDBs, performing data integration, and automating data uploads.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    16 views2 pages

    Naukri KavitaMatre (13y 0m)

    Uploaded by

    crazy admirer
    This document provides details about an IT professional with over 13 years of experience in CMDB administration and development using BMC Remedy, BMC Atrium, and ServiceNow. They have experience designing, developing, and configuring CMDBs, performing data integration, and automating data uploads.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    1

    Kavita Matre
    2
    CMDB SPECIALIST Profile
    Experienced and certified BMC Remedy and ServiceNow Administrator
    3 and Developer with over 13 years of IT experience.

    4
    Details Specialized in designing, developing, and configuring CMDB.
    Hyderabad, India Experienced on BMC Atrium Orchestration, ServiceNow CMDB,
    5 +918446098634 Discovery, IntegrationHub ETL and Flow Designer.
    [email protected]
    6
    Employment History
    7 Links
    LinkedIn ServiceNow CMDB Solution Architect
    8
    Tata Consultancy Services (TCS) • Tata Steel Europe • Hyderabad
    9 February 2021 – Present
    Skills 1. Requirement gathering from the customer.
    10
    Fast Learner 2. Analyze the requirement, design/propose the solution as per the
    11 Ability to Work in a Team industrial best practices.
    Flexibility and Adaptability 3. Converting customer requirements into DevOps stories.
    12 ITIL 4. As part of the current project have worked on ServiceNow CMDB
    13 IT Service Management integrations with Bizzdesign and Service Graph
    Agile methods Connector for Microsoft SCCM.
    14 5. Have worked on simplifying the CMDB access based on classes and
    15 support\assignment groups.
    Worked within countries 6. Have worked on automation for bulk uploading CI's in CMDB using
    16 Service Catalog, IntegrationHub ETL, Flow
    India
    Hungary designer.
    17
    7. Implementing ServiceNow Discovery to improve the data quality and
    18 promote the CMDB usage with additional valuable CI data.

    19 Languages
    CMDB Developer
    ★★★☆☆ English Tata Consultancy Services (TCS) • Cargill • Hyderabad
    20
    ★★★★☆ Marathi September 2016 – January 2021
    21 ★★☆☆☆ Hindi 1. Requirement gathering from the customer.
    22 2. Analyze the requirement, design/propose the solution as per the
    industrial best practices.
    23 Hobbies 3. Handling tickets for various issues related to ITSM, Atrium CMDB.
    24 Painting, Drawing 4. Highly experienced in Spoon job creations for performing data
    uploads in CMDB.
    25 5. Create reconciliation rules based on the requirements to handle
    26 duplicate CI's in CMDB.
    6. Monitoring reconciliation jobs, troubleshooting and fixing the errors
    27 in the recon logs.
    7. Customization which included class creation, attribute create\update
    28
    followed by Asset sync and designing.
    8. Have worked on automation for bulk uploading CI's in CMDB using

    Sensitivity: general
    CMDB Support and Development
    Tata Consultancy Services (TCS) • Siemens • Hyderabad
    October 2013 – September 2016
    1. The projects involved day to day L2 and L3 level support and
    development of BMC Atrium CMDB.
    2. Troubleshooting reconciliation issues. Creating classes and
    attributes.
    3. Performing bulk upload for CMDB CI's using Atrium Integration
    Engine

    Remedy Developer / Administrator


    Vyomlabs Private Limited • Pune
    February 2011 – October 2013
    1. Projects involved day to day support to BMC Remedy ITSM
    implemented for enhancement of the service support provided to
    the Client.
    2. This BMC Remedy ITSM implementation was including application
    like Service Desk, Change Management, SLM and SRM.
    3. Skills in BMC Remedy 7.x design/development, including ARS Mid-
    Tie, ARS Email Engine, Notification Engine, DSO.
    4. Experience in BMC Atrium CMDB Integration and Customization.
    5. Worked on Incident Management, SLM & SRM Modules BMC
    Remedy AR System, Mid-Tier installation and configuration.
    6. Exposure to BMC Remedy ITSM 7.5 suit installation.
    7. Experienced in BMC Remedy ITSM 7.6.03 Foundation data
    Configuration.
    8. Experience of BMC Remedy ITSM Service Desk.

    PHP Developer
    Real Power Software, Pune
    September 2009 – January 2011
    1. PHP, JavaScript, HTML, MySQL on Linux.
    2. Worked on ERMCS Product.

    Certifications and Trainings


     ServiceNow Certified System Administrator (CSA).
     BMC Certified Associate: Helix ITSM 19.x Online Exam.
     BMC Certified Associate: TrueSight Orchestration 8.x for GOSI
    Online Exam.
     ITIL 2011 Foundation Certificate in IT Service Management
    Certification.
     Trained on ServiceNow Development (CAD).
     Trained on ServiceNow Discovery.
     Trained on ServiceNow Service Mapping.

    Education
    Master’s In computer management from Pune University (2007 – 2009)

    Sensitivity: general

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