Receive and Respond CBLM

Sector : METALS AND ENGINEERING
Qualification: SHIELDED METAL ARC WELDING (SMAW) NC I

Unit of Competency: WELD CARBON STEEL PLATES USING SMAW
Module Title WELD CARBON STEEL PLATES USING SMAW
Training Institution:
Trainer: EVAN JARED L. GALVEZ
Date Developed Document No.
SHIELDED April 12 ,2021 Revision #
METAL ARC (Revision # Page 1 of
WELDING Date Revised is 00 for the 30
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HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL
Welcome to the module in Receiving and Responding to Workplace Communication. This
module contains training materials and activities for you to complete.
The unit of competency “Receive and Respond to Workplace Communication” contains
knowledge, skills and attitudes required for “Receiving and Responding Workplace Communication”.
You are required to go through a series of learning activities in order to complete each learning
outcome of the module. In each learning outcome there are Information Sheets, Resource Sheets and
Reference Materials for further reading to help you better understand the required activities. Follow these
activities on your own and answer the self-check at the end of each learning outcome. Get the answer key
from your instructor and check your work honestly.
If you have questions, please don’t hesitate to ask your facilitator for assistance. Your facilitator will
always be a available to assist you during the training.
The goal of this course is the development of practice skills. To gain these skills, you must learn
basic concepts and terminology. For the most part, you’ll get this information from the Information Sheets
and TESDA Website, www.tesda.gov.ph.
This module was prepared to help you achieve the required competency “Receive and Respond to
Workplace Communication”.
This will be the source of information for you to acquire knowledge and skills in this particular
competency independently and at your own pace, with minimum supervision or help from your instructor.
Remember to:
Work through all the information and complete the activities in each section.
Read information sheets and complete the self-check. Suggested references are included to
supplement the materials provided in this module.
Most probably your trainer will also be your supervisor or manager. He / she is there to support you
and show you the correct way to do things.
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You will be given plenty of opportunity to ask questions and practice on the job. Make sure you
practice your new skills during regular work shifts. This way you will improve both your speed and memory
and also your confidence.

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LIST OF COMPETENCIES
BASIC COMPETENCIES
No. Unit of Module Title

Code
Competency
Follow routine spoken
Receive and messages
respond to
1 5 00 311 1 01
workplace Perform workplace
communication duties following written
notices
Develop effective
workplace relationship
2 Work with others 5 00 311 1 02
Contribute to work group
activities
Define the purpose of work
Apply work values/ethics

Demonstrate work
3 Deal with ethical problems 5 00 311 1 03
values
Maintain integrity of
conduct in the workplace
4 Practice basic Sort and remove 5 00 311 1 04
housekeeping unnecessary items
procedures
Arrange items
Maintain work are, tools

and equipment
Follow standardized work

process and procedures
Perform work
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spontaneously
COMMON COMPETENCIES
No. Unit of Competency Module Title Code

Applying Safety
1. Apply Safety Practices MEE721201
Practices
Interpret Working Interpreting Working

2 MEE721202
Drawings and Sketches Drawings and Sketches
Perform Industry Performing Industry

3 MEE721203
Calculations Calculations
Contribute to Quality Contributing to Quality

4 MEE721204
System System
5 Use Hand Tools Using Hand Tools MEE721205
6 Prepare Weld Materials Preparing Weld Materials MEE721206
Setup Welding Setting up Welding

7 MEE721207
Equipment Equipment
8 Fit up Weld Materials Fitting up Weld Materials MEE721208
9 Repair Welds Repairing Welds MEE721209

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SUMMARY OF LEARNING OUTCOMES
QUALIFICATION: Shielded Metal Arc Welding NCI

UNIT OF COMPETENCY: Receive and respond to workplace communication
MODULE TITLE: Receiving and responding to workplace communication
MODULE DESCRIPTION: This unit covers the knowledge, skills and attitudes required to
receive, respond and act on verbal and written communication.
NOMINAL DURATION: 2 Hrs.
LEARNING OUTCOMES:
LO1. Follow routine spoken messages

LO2. Perform workplace duties following written notices

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DETAILS OF LEARNING OUTCOME
LEARNING OUTCOME 1: Follow routine spoken messages

CONTENTS:
 Ethical work practices in handling communication
 Accuracy in recording messages/information
ASSESSMENT CRITERIA:
 Specific relevant information is accessed from appropriate sources.
 Effective questioning, active listening and speaking skills are used to gather and
convey information.
 Appropriate medium is used to transfer information and ideas.
 Appropriate non-verbal communication is used.
 Appropriate lines of communication with superiors and colleagues are identified and
followed.
 Defined workplace procedures for the location and storage of information are used.
 Personal interaction is carried out clearly and concisely.
CONDITIONS:
Students and Trainees must be provided with the following:
 Writing materials (pen & paper)
 References (books)
- Manuals.
ASSESSMENT METHODS:
 Observation or Demonstration of skills
 Interview
 Written or Oral test for the assessment of underpinning knowledge

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LEARNING EXPERIENCE
LEARNING OUTCOME 1: Follow routine spoken messages
Learning Activities Special Instructions

1. Read Information Sheet 1.1-1
Follow routine spoken If you have some problem on the
messages content of the information sheet
don’t hesitate to approach your
Trainer. If you feel that you are now
knowledgeable on the content of
the information sheet, you can
now answer task sheet provided in
the module.
2. Answer Self check 1.1-1 on
Follow routine spoken messages Try to answer the Self-check without looking at
the Answer Key
Compare your answer-to-Answer Key 1.1-1

Follow routine spoken messages If you have some problem on the
content of the information sheet don’t
hesitate to approach your Trainer. If you
feel that you are now knowledgeable
on the content of the information
sheet, you can now answer task sheet
provided in the module.
Follow routine spoken Try to answer the Self-check without looking at
messages the Answer Key

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INFORMATION SHEET 1.1.1
FOLLOW ROUTINE SPOKEN MESSAGES
LEARNING OBJECTIVE/S:
After reading this INFORMATION SHEET you will able to:
1. Listen effectively and interpret information correctly

2. Follow instructions/procedures appropriately
3. Seek clarifications on any instruction/procedure
INTRODUCTION
Ethical work practices in handling communication
Communication is the exchange of information, messages and thoughts. To be effective, the

information must be communicated to the right person, at the right time and in the right manner.
The person receiving the information must also effectively listen, read and/or observe so they
understand the communication.
Effective communication is vital in the workplace. It enables workers and supervisors to work
together efficiently to meet both the goals of the enterprise and the needs of customers and clients.
Effective communication helps workers to:
• complete a schedule of tasks

• follow a set of instructions
• learn correct procedures and improve work practices
• solve problems
• work as part of a team
• follow the enterprise Occupational Health and Safety and environmental procedures.

METAL ARC (Revision # Page 10
WELDING Date Revised is 00 for the of 30
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SELF CHECK 1.1-1
Directions: Write T if the statement is True and F if it is False on the space provided.
______ 1. Effective communication is vital in the workplace.

______ 2. Employees need to fill out a variety of workplace forms.
______ 3. Good listening skills are necessary when receiving instruction or being
taught new procedures.
______ 4. Map legend is an example of sign.
______ 5. All documents should be accessible to all employees in the workplace.
______ 6. A conflicting message may be given because the words spoken do not
match a speaker’s body language.
______ 7. The information must be communicated to the right person, at the right
time and in the right manner.
______ 8. All employees are allowed to distribute the information to personnel or
authorities.
______ 9. Communication is the exchange of information, messages and thoughts.
______ 10. It is a good practice to make a copy of the form for future reference
before presenting or mailing it.

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ANSWER KEY 1.1-1
1. T
2. T
3. T
4. T
5. F
6. F
7. T
8. F
9. T
10. T

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INFORMATION SHEET 1.1-2
ACCURACY IN RECORDING MESSGES/INFORMATION
Three main modes of communication
1. Verbal / Spoken communication
 may occur face-to-face or via telephones or two-way radios.

 both the speaker and the listener need to be actively engaged in the conversation.
 The speaker should be clear, concise, and courteous and use a style of language
that is appropriate to the situation and the audience.
 The information should be accurate to the best of the speaker’s knowledge.
 The tone of voice and body language used when speaking are often as important as
the words themselves.
 The listener should give the speaker their full attention and be sure that they clearly
understand the message being conveyed.
 Body language is very important. Good listening skills are necessary when receiving
instruction or being taught new procedures.
Questions should be asked by the listener to clarify the meaning and by the speaker to
ensure that the information has been fully understood. There are three types of questions:
1. Closed questions are used to obtain a particular piece of information. They are usually
answered with a yes or no or with a limited response. For example:
 Have you driven a four-wheel drive tractor before?
2. Open questions encourage people to discuss a situation and share information. They often
require longer answers and begin with how, where, when, which, who, why or what. For
example:
 What types of tractors have you driven?
3. Reflective questions, also called mirror questions, are used to show the speaker that you
have been actively listening to them. They are also helpful when encouraging a person to
express their opinions clearly. For example:
 So, you’ve driven this type of tractor before?
 You’ve found this type of tractor to run reliably, haven’t you?

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Barriers that reduce the effectiveness of verbal communication
 inappropriate choice of language style

 inappropriate body language
 disruptions
 noise in the proximity and/or a poor signal
 relevance of the topic to the listener
 assumptions made by both the speaker and listener.
2. Non-verbal communication
 non-verbal body language.

 includes body posture, arm and hand positions,
facial expressions, eye contact and hand gestures.
 Sometimes a conflicting message may be given
because the words spoken do not match a
speaker’s body language.
Personal presentation, dress and hygiene also

contribute to the impression a person makes when they are communicating.
Other forms of non-verbal communication regularly found in the workplace include:
 Signals - hand signals used when operating machinery; traffic lights.

 Signs - safety signs; workplace warnings; men’s, ladies and
disabled toilets; first aid posts.
Diagrams - property maps; diagrams in machinery
 manuals.
 Symbols - poison schedules; map legends; machinery gears and
levers.
3. Written Communication
is any written message that two or more people exchange. Written communication is typically more
formal but less efficient than oral communication. Examples of written communication include:
Emails.

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SELF CHECK 1.1-2
DIRECTION: Enumerate the 3 main modes of communication
1.
2.
3.
ANSWER KEY 1.1-2
1. Verbal / Spoken communication

2. Non-verbal communication
3. Written communication

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DETAILS OF LEARNING OUTCOME
LEARNING OUTCOME 2: Perform workplace duties following written

notices
CONTENTS:
 Knowledge of Organizational policies/guidelines in regard to processing
internal/external information
 Communication processes
 Conciseness in receiving and clarifying messages/information/communication
ASSESSMENT CRITERIA:
 Define Organizational policies/guidelines in regard to processing
 Specific information in receiving and clarifying messages/information
/communication
CONDITIONS:
Students and Trainees must be provided with the following:
 Writing materials (pen & paper)
 References (books)
- Manuals.
ASSESSMENT METHODS:
 Observation or Demonstration of skills
 Interview
 Written or Oral test for the assessment of underpinning knowledge

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LEARNING EXPERIENCE
LEARNING OUTCOME 2: Perform workplace duties following written notices
Learning Activities Special Instructions

Follow routine spoken messages If you have some problem on the
content of the information sheet
don’t hesitate to approach your
Trainer.
If you feel that you are now

knowledgeable on the content of
the information sheet, you can
now answer task sheet provided in
the module.

messages content of the information sheet don’t
hesitate to approach your Trainer.
knowledgeable on the content of the
information sheet, you can now
answer task sheet provided in the
module.
messages content of the information sheet don’t
hesitate to approach your Trainer.
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knowledgeable on the content of the
information sheet, you can now
answer task sheet provided in the
module.

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PERFORM WORKPLACE DUTIES FOLLOWING WRITTEN NOTICES
LEARNING OBJECTIVE/S:
After reading this INFORMATION SHEET you will able to:
1. Observe workplace duties

2. Follow duties following written notices
INTRODUCTION
Knowledge of Organizational policies/guidelines in regard to processing

Operational procedures are a set of rules, principles or policies that an organization

follows. It is designed to have a uniform mindset within the workplace and to ensure that
every worker follows the same procedure in the workplace. Organizational guidelines may
include information documentation procedures, standard operating procedures (SOPs),
organizational manuals. Departmental Policies and Procedures Manual, Service Manual.
Common Rules in the Workplace
1. Punch in and out of time. If you are late for work, your pay will be deducted accordingly.
2. If you must be absent or late, inform your supervisor before work begins.
3. Use equipment carefully. Keep work area neat and orderly. Do not forget to put supplies
and equipment to their proper places before going home.
4. Obey safety rules and signs. Wear proper safety clothes. If there are any accidents, report
it to your supervisor immediately.
5. Come to work with clean clothes and clean body.
6. If you don’t understand, do not be afraid to ask. Mistakes are expensive and can cause
delays.
On Attendance

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Attendance is a very important aspect of the workplace because it displays your
commitment to the job. Excuses should be valid and its urgency should be determined in
lieu of the work that you will leave in the case that you will absent yourself.
There are two (2) types of reasons:
1. EMERGENCY REASONS – this type of reason is usually accidental and does not
happen all the time. You are usually allowed to absent if circumstances permit you to
attend to the emergency. Otherwise, you have to stay and continue your work. Emergencies
happening before going to work should be brought to the attention of the immediate
supervisor at least 3 hours before work time begins.
2. SPECIAL OCCASSIONS – there are usually planned activities and cannot be taken as
emergencies. You are required to inform your boss at least two (2) weeks ahead of time
about this schedule. To some extent, permission is granted depending on the discretion of
your boss.
Skipping yourself from work without giving notice to and without permission from your
boss will declare you AWOL – Absent Without Official Leave. If you continue to be AWOL,
you will consequently get fired or terminated. Getting another job would be very difficult
because you have acquired a BAD ATTENDANCE RECORD. Show your commitment to
your job by appearing regularly and consistently at work.

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SELF CHECK 2.2-1
Directions: Give at least 6 common rules in the workplace
1.
2.
3.
4.
5.
6.

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ANSWER KEY 2.2-1
1.Punch in and out of time.
2.If you must be absent or late, inform your supervisor before work begins.
3.Use equipment carefully. Keep work area neat and orderly. Do not forget to put supplies and
equipment to their proper places before going home.
4.Obey safety rules and signs. Wear proper safety clothes. If there are any accidents, report it to
your supervisor immediately.
5.Come to work with clean clothes and clean body.
6.If you don’t understand, do not be afraid to ask. Mistakes are expensive and can cause delays.

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COMMUNICATION PROCESS
The efficient operation of all workplaces relies on the effective

sharing of information. This exchange of information may be
needed to:
 explain changes happening in the workplace

 discuss and solve problems and make decisions
 update Occupational, Health and Safety (OH&S) and other
procedures
 determine workplace targets
 schedule and allocate tasks
 provide feedback and evaluation.
Information can be shared in a number of ways. Written information might be distributed via the
intranet, email or in newsletters, memos and notices. Formal meetings, informal discussions and
work team briefings are commonly used to share information in a face-to-face setting. Meetings
might be convened for a specific purpose, such as OH&S or union meetings, or they may be more
general in their purpose.
All meetings must be structured to achieve their purpose and conclude in a reasonable time
frame. An agenda may be used to outline the purpose of a meeting and the important points that
need to be raised and discussed.
Formal meetings use an agenda which generally includes the following items:
 opening, welcome, and names recorded of those present and names of apologies received
 dated minutes and business arising from the previous meeting, including the acceptance of
these minutes
 correspondence, both in and out, with business arising
 reports from the finance and other subcommittees
 general and other business
 date, time and place of the next meeting and the close of the current meeting.
Minutes are detailed notes taken during a meeting of everything that has been said and agreed
upon. In some meetings a vote may be taken on important issues, either by a show of hands or a

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secret ballot. The minutes should record the outcomes of voting and any decisions made.
Informal meetings, discussions and briefings are less rigid in their structure. However, it is still
important to provide opportunities for discussion and take notes of decisions.
Whatever the style of the meeting there is a protocol or code of behavior that all participants
should adhere to:
1. Attend the meeting on time.

2. Listen effectively.
3. Don’t interrupt other speakers.
4. Contribute to the meeting by expressing opinions in an appropriate manner.
5. Behave courteously towards other participants in the meeting.
6. Don’t discuss issues that are outside the purpose of the meeting.
7. Ask questions to clarify misunderstandings.
8. Take notes where appropriate of decisions agreed to in the meeting and retain these for
future reference.
9. Act on the instructions or decisions of the meeting within the agreed time.
10. Keep sensitive issues raised at the meeting confidential.

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SELF CHECK 2.2-2
Directions: Write TRUE if the statement is correct and FALSE if it is not.
1. Information can be shared in a number of ways.

2. Attend the meeting late.
3. Take notes during the meeting.
4. Do not ask questions during the meeting.
5. The agenda of the meeting should be precise.
ANSWER KEY 2.2-2
1. TRUE
2. FALSE
3. TRUE
4. FALSE
5. TRUE

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CONSISENESS IN RECEIVING AND CLARIFYING
MESSAGES/INFORMATION/COMMUNICATION
Workplace information
Types of Information
 Financial –invoices for purchases and sales, profit and loss statements, taxation records,
bank and dividend statements
 Production – records of products produced, spoilage or reject, and sales
 Marketing - product sales, promotional and advertising material.
 Maintenance - machinery and vehicle log books and service records, property structure
repairs.
 Staff – personal and taxation records for employees, time sheets and salaries, work rosters.
 Legal - workers’ compensation, public liability and property insurance, deeds and titles.
Workers may be required to contribute to the collection, recording and

reporting of a wide range of workplace information. To do this
effectively they need to be able to:
1. Correctly identify sources of information.
 Information can be sourced internally by asking

appropriate questions of employers, supervisors or
colleagues.
 Another way of sourcing information is to access and read workplace documents.
Most enterprises have a business directory that contains the names, addresses,
phone and fax numbers, email addresses and contact names for a number of services such
as:
 suppliers
 contractors
 trade personnel
 industry and regulatory bodies
 local government.
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Other external sources of information can be sourced from the media, internet, CD
ROMs and DVD’s, reference material supplied by companies and the local library.
2. Obtain appropriate information.
Once the source of the information has been found, the correct information needs to
be collected. This will depend on the purpose of the information, the people who will use the
information and the time available or necessary to obtain it. Information needs to be sorted
so that only relevant data is collected.
3. Record information on standard forms.
A number of forms need to be completed and submitted prior to, at the

commencement of and during employment. These forms may be related to:
 employee records and workplace agreements

 personnel and staffing details
 taxation / income tax return
 banking and finance
 health and insurance records
 Workers Compensation, accidents and incidents.
It is important to read through all forms carefully, as well as any accompanying

instructions, before starting to fill them out. Make sure that all the information is available
and is correct. Check the spelling of names and addresses and that any numbers have
been accurately recorded. Government forms are often translated into official documents
and any errors will be duplicated on them.
Details that are commonly requested include:

 full name and title
 home and postal addresses
 date of birth and country of citizenship
 phone and fax numbers and email addresses
 occupation
 signatures and dates.
Other details that may be required could include:

 highest level of qualification
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 tax file number
 SSS number
 bank account details
 emergency contact names, addresses and phone numbers.
Forms should be completed clearly and neatly in the spaces provided using the type
of pen and style of writing indicated in the instructions.
Always check through the answers for accuracy. Any
corrections which are necessary should be made according
to the procedure set out in the instructions.
It is good practice to make a copy of the form for

future reference before presenting or mailing it. If sending
the form by mail, ensure that the postal address is correct,
the sender’s address is on the envelope and the correct
postage is affixed. Retain original forms such as Birth
Certificates and only forward photocopies.
Each workplace will have a range of forms, specific to the enterprise that workers
need to complete. There is a legal obligation on employers to keep some of these records
such as safety reports and chemical records.
Forms that are common to most enterprises include:

 safety reports
 invoices and receipts
 petty cash vouchers
 time sheets
 telephone message forms
 leave forms.
Other enterprise forms might include:

 chemical records
 weather records
 vehicle and machinery log books
 registration, license and insurance forms
 equipment inspection records.

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4. Use correct procedures for the storage of information.
Every organization and business have a particular method for storing

information. It is important that all employees who need to access that
information are familiar with the location and the filing systems used.
Records might be stored in the following places:
 filing cabinets
 computer files and databases
 folders on shelves, in drawers or under counters
 pin boards and white boards
Information stored in filing cabinets is usually organized

alphabetically or under different topic headings. Basic computer skills
are required to access computer records. Help should be sought if a
particular piece of information cannot be found. All records should be
filed correctly and returned to the appropriate location after use.
Many workplaces also store information which is confidential.

Anyone with access to these records should only use them when
necessary and only allow distribution of the information to relevant
personnel or authorities.

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SELF CHECK 2.2-3
Directions: Give what is being described.
1. What are the types of information?
2. What are the things to do in order to be effective in sorting files?

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ANSWER KEY 2.2-3
1.
a. FINANCIAL
b. PRODUCTION
c. MARKETING
2.
a. obtains appropriate information
b. identifies sources of information
c. use corrects procedures

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Sector : METALS AND ENGINEERING

Qualification: SHIELDED METAL ARC WELDING (SMAW) NC I

Date Developed Document No.

No. Unit of Module Title

Apply work values/ethics

Maintain work are, tools

Follow standardized work

No. Unit of Competency Module Title Code

Interpret Working Interpreting Working

Perform Industry Performing Industry

Contribute to Quality Contributing to Quality

5 Use Hand Tools Using Hand Tools MEE721205

6 Prepare Weld Materials Preparing Weld Materials MEE721206

Setup Welding Setting up Welding

8 Fit up Weld Materials Fitting up Weld Materials MEE721208

9 Repair Welds Repairing Welds MEE721209

Date Developed Document No.

QUALIFICATION: Shielded Metal Arc Welding NCI

LO1. Follow routine spoken messages

Date Developed Document No.

LEARNING OUTCOME 1: Follow routine spoken messages

Date Developed Document No.

LEARNING OUTCOME 1: Follow routine spoken messages

Learning Activities Special Instructions

Compare your answer-to-Answer Key 1.1-1

Date Developed Document No.

FOLLOW ROUTINE SPOKEN MESSAGES

After reading this INFORMATION SHEET you will able to:

1. Listen effectively and interpret information correctly

Ethical work practices in handling communication

Communication is the exchange of information, messages and thoughts. To be effective, the

Effective communication helps workers to:

• complete a schedule of tasks

Date Developed Document No.

______ 1. Effective communication is vital in the workplace.

Date Developed Document No.

Date Developed Document No.

ACCURACY IN RECORDING MESSGES/INFORMATION

Three main modes of communication

1. Verbal / Spoken communication

 may occur face-to-face or via telephones or two-way radios.

Date Developed Document No.

 inappropriate choice of language style

 non-verbal body language.

Personal presentation, dress and hygiene also

Other forms of non-verbal communication regularly found in the workplace include:

 Signals - hand signals used when operating machinery; traffic lights.

Diagrams - property maps; diagrams in machinery

Date Developed Document No.

DIRECTION: Enumerate the 3 main modes of communication

ANSWER KEY 1.1-2

1. Verbal / Spoken communication

Date Developed Document No.

LEARNING OUTCOME 2: Perform workplace duties following written

Date Developed Document No.

LEARNING OUTCOME 2: Perform workplace duties following written notices

Learning Activities Special Instructions

If you feel that you are now

Compare your answer-to-Answer Key 2.2-1