Business Communication Polishing Your Professional Presence 4th Edition Shwom Test Bank
Business Communication Polishing Your Professional Presence 4th Edition Shwom Test Bank
Business Communication Polishing Your Professional Presence 4th Edition Shwom Test Bank
https://testbankfan.com/download/business-communication-polishing-your-profession
al-presence-4th-edition-shwom-test-bank/
1) Which of the following is a complex process of encoding and decoding information, ideas,
and feelings?
A) Confidence
B) Communication
C) Professional presence
D) Transmission model
E) Feedback
Answer: B
Explanation: In its most basic form, communication is a complex process of encoding and
decoding messages (information, ideas, and feelings).
Diff: 1
Question Category: Concept
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?
3) Putting ideas into words, images, or actions takes place during which step in the
communication process?
A) Medium determination
B) Transmission
C) Encoding
D) Decoding
E) Interaction
Answer: C
Explanation: A sender has an intention, selects a medium of communication, encodes that
intention into words, images, or actions; and sends the message through that medium.
Diff: 2
Question Category: Synthesis
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?
1
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5) Issues such as the distance between communicators and the noise in a room are aspects of
what type of context?
A) Language
B) Semantic
C) Physiological
D) Psychological
E) Physical
Answer: E
Explanation: Physical context is the context in which the communication takes place, including
the physical distance between communicators as well as what's going on around you, such as a
noisy room or someone whispering.
Diff: 1
Question Category: Application of knowledge
AACSB: Application of knowledge
Study Question: 1 Why is it challenging to communicate well?
2
Copyright © 2019 Pearson Education, Inc.
7) Which of the following workplace activities is most likely to be the one in which your
communication skills will be utilized?
A) Calculating whether sales are up this quarter using the latest figures
B) Formulating strategies to manage your new team
C) Persuading your colleagues that your idea will likely lead to increased sales
D) Analyzing the pattern of errors found in your new product
E) Designing algorithms for the to-be-developed software
Answer: C
Explanation: None of the other options require communication skills as they are not intended to
be directed toward someone, while persuading colleagues requires talking to them and making
them understand what you wish to convey.
Diff: 2
Question Category: Application of knowledge
AACSB: Analytical thinking
Study Question: 1 Why is it challenging to communicate well?
9) Which of the following expands the concept of context and is influenced by social and cultural
forces?
A) Transaction model
B) Relational context
C) Interaction model
D) Psychological model
E) Language
Answer: A
Explanation: The transaction model of communication expands on the concept of context and
recognizes that communication is influenced by a broader set of external forces: social,
relational, and cultural.
Diff: 2
Question Category: Concept
AACSB: Application of knowledge
Study Question: 1 Why is it challenging to communicate well?
3
Copyright © 2019 Pearson Education, Inc.
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