Expert care for your devices

EXTENDED
WARRANTY
ENJOY YOUR DEVICES FOR LONGER
TERMS OF SERVICE

EWSA: Extended Warranty Service Agreement for the Covered Product, the terms and conditions of
which have been set out in this document.
Service Agreement: Extended Warranty Service Agreement.
We, Us, Our: The issuer of EWSA i.e. Onsitego.
You, Your: The person to whom We are issuing Our EWSA.
Covered Your Product: The unique product being covered by our EWSA.
Purchase Window: This EWSA can be purchased up to six months after purchase of new device.
Coverage Start Date: This is the date when coverage will start under the EWSA and is a date occurring
immediately after the expiry of warranty provided by the original equipment manufacturer of
Covered Product.
Coverage Amount: The maximum coverage amounts of Onsitego EWSA.
Coverage Type: This defines the level of coverage, such as, whether your Service Agreement will
include the optional Accidental Damage from Handling (ADH) coverage. As specified explicitly our
EWSA will NOT cover Accidental Damage from Handling or by any other nature. Our EWSA does not
include any Accidental Damage or Fluid Damage by any nature even if explicitly covered under
Manufacturer’s warranty.
Manufacturer's Warranty: The original in box warranty coverage that has been provided by the
manufacturer in respect of the Covered Product. Manufacturer’s warranty is assumed to begin on the
date of purchase of the device as mentioned on the invoice.
Purchase Price: The purchase price of the Covered Product specified on the Invoice.
Invoice: The original receipt that has been issued to You by a certified Vendor/Retailer for the Covered
Product, for which You have purchased an EWSA.
Coverage Term: This is the tenure of coverage of EWSA which is a period of 12/24/36/48 calendar
months in case of 1/2/3/4 year/s plan respectively for qualifying devices. The tenure begins immediately
after the expiry of the in box warranty provided by the manufacturer. The sum of the terms of
Manufacturer’s Warranty and Extended Warranty should be a maximum of 5 years including
Manufacturer’s Warranty.
INTRODUCTION - WHAT IS COVERED

Under this EWSA, if a Covered Product suffers a breakdown at any time during the term of Your EWSA,
the Covered Product will either be repaired or replaced with a new or refurbished device at the
discretion of Onsitego. A product containing similar features will be provided if a product of the same
make and model is not available at the time of replacement. The make and model of the new or
refurbished replacement will be at the sole discretion of Onsitego. EWSA service partners will visit your
location OR EWSA logistics partners will have the Covered Product shipped to a service center and get
it repaired. Once the Covered Product is repaired, our logistics partners will have the product shipped
back to you. The cost of 2-way shipping will be borne by us except in cases where the EWSA is
considered void by virtue of SECTION “What is Not Covered”. In such cases, the cost of shipping will be
borne by the Customer and if our logistics partners have incurred the cost of shipping wholly or in part
- You shall be liable to repay the amount to Onsitego. For areas/locations not covered by Onsitego’s
logistics partners, we may guide you to the nearest service center for repairs.
This EWSA effectively transfers the risk of failure from You onto Onsitego, while ensuring standardized
repair service for your products. The EWSA is limited only to the manufacturing /workmanship defects
in the Covered Product. This EWSA covers 1) Cost of parts 2) Cost of labor 3) Cost of delivering the
service at home or cost of transporting the product for repairs.
The products covered for the various coverage terms under Onsitego EWSA are:

CATEGORY 1 YEAR 2 YEARS 3 YEARS 4 YEARS

Air Conditioner

Audio System

Camera

Desktop

Dishwasher

Dryer

Fan

Health & Personal Care

Home Appliances

Home Theatre

Kitchen Appliances
 Laptop

Microwave

Mobile Phone

Oven & Cooker

Phone Fixed

Printer & Office Solution

Refrigerator

Small Appliances

Tablet

Television

Washing Machine

Water Purifier

WHAT IS NOT COVERED

This EWSA does not cover the following components or specific conditions:
• Products that do not carry an existing one-year Manufacturer’s Warranty valid in India at the time that
this EWSA has been purchased by you.
• Physical or accidental damage of any kind that causes internal or external components to malfunction.
• Issues arising on account of liquid/water logging.
• Issues arising out of wear and tear of the Covered Product.
• Issues or costs arising due to unauthorized repairs carried out on the Covered Product, improper usage
and defects due to electrical wiring, plug(s), switches, extension box, inverter, grounding defects,
damages due to sudden surge fluctuation, fluctuating voltage, loose contacts etc.; and damages
resulting from external causes like rat bite(s), insect infestation or intrusion.
• Breakdown on account of any accessories not originally provided by the manufacturer of the
Covered Product.
• Issues arising as a result of non-operating or cosmetic deterioration that do not affect the functionality
or operation of the Covered Product.
• If modifications are carried out in consonance with the brands’ policies using genuine parts and
through authorized service centers which increase the Value of the Covered Product then the EWSA
will continue to apply to the Covered Product. However, the EWSA will only cover the original invoice
value of the product and will exclude the modifications carried out.
• Performing actions on the Covered Product that cause the manufacturer’s warranty to void, including
products that have been modified, altered, adjusted or repaired, serviced, moved, removed, installed,
by unauthorized persons.
• Any other condition that voids the Manufacturer's Warranty prior to end of its standard warranty period,
including repairs from local and unauthorized service centers.
• Any issue occurring prior to the commencement of the EWSA or after its expiry.
• Breakdown or consumption of consumable products such as cables, cords, cartridges, tapes, software
items, batteries, chargers, earphones, headphones, fuses, bulbs, styli, ribbons, plastic, rubber,
sheet-metal parts, doors, main liner, cracks, paintwork, product finish, dents, scratches, plugs, rubber
pads, stabilizer, grills, casing, trays, light covers, filters, attachments, belts, toner, drums or any other
add-ons (accessories such as blades, jars, tubs, covers, plates, etc.), cleaning and lubrication, alignment
and descaling. Doors of Refrigerators are not covered. Printer - cartridge and ink is also not covered.
• Defects due to transmission/cable/DTH/or any other external source from where the signal input is fed
to the product.
• Breakdown caused by a failure to follow the manufacturer's installation or operating instructions.
• Product(s) with removed or altered serial numbers.
• Damage to computer hardware, software and data caused by, including, but not limited to virus,
application programs, network drivers, source code, object code or proprietary data, support,
configuration, installation or reinstallation of any software or data.
• Any product fraudulently described or misrepresented by You.
• Malfunction of the Covered Product resulting from inadequate safekeeping, storage at high
temperatures or humidity, storage with mothballs or leakage of batteries.
• Damage occurring due to natural calamities like floods, earthquakes and acts of God.
• Products used for commercial uses are not covered.
• Any compatibility or associated performance issues with the product.

MAXIMUM LIABILITY

The maximum amount payable by us under this EWSA will be the original Purchase Price of your
product. If for any 1 Service Request, the cost of repairs is greater than the current/last available market
value of the device, the device will be replaced. Replacement is provided in the form of new or
refurbished device or Gift Cards or GVs.
In the event that We make payments for repairs or replacements, or for Gift Cards reflecting the
replacement cost of an item of equal or equivalent features and functionality, which in the aggregate,
are equal to the Coverage Amount, the EWSA will be considered as fulfilled and We will have no
further obligations, notwithstanding any outstanding term of the Service Agreement.
Except as indicated above, in no event will this EWSA be liable for:
• Indirect damage caused due to improper functioning of the product, including, but not limited to lost
profits or savings, business interruption, loss of data, lost revenue, loss of use, inconvenience, mental or
physical stress, commercial or economic loss of any kind, or special, incidental, or
consequential damages.
• Incidental damages due to malfunctioning of the product such as loss of income or loss of profit etc.
• Any request made by a third party or made by customer on behalf of a third party.
• Any damage that occurs as a result of customer's failure to follow the directions in the User manual.
This limitation of liability applies in all circumstances i.e. when damages are sought, a request made
under this limited EWSA, or as a tort request (including negligence and strict product liability), a
contract request, or any other request. This limitation of liability cannot be waived or modified by any
person. This limitation of liability will be effective even if Customer has advised Onsitego / its
representative of the possibility of any such damages or even if such possibility was
reasonably foreseeable.

YOUR RESPONSIBILITY

• You will be required to provide us with a copy of the complete set of requisite documents at the time of
request. If the IMEI/Serial Number of the device has changed due to repairs or replacement by the
manufacturer/retailer, please provide us with a copy of the Swap Letter that clearly mentions the
current and old IMEI/Serial Number of the device.
• You are required to correctly select the right EWSA for your product based on condition, price and
purchase location.
• You are required to report the problem to Onsitego within 7 calendar days of its occurrence beyond
which the request is liable to be rejected.
• It is your responsibility to properly maintain, store and use your device according to the manufacturer
instructions and take all reasonable steps to use your device as prescribed by the manufacturer.
• Get your Certificate of Protection within 30 days of purchasing the plan. Requests for devices activated
post 30 days from purchase are liable to be rejected.
• Ensure your device invoice is electronically generated (printed) and has a complete break up of taxes. In
case of manual invoices or fraudulent invoices, rejection of requests will be at the discretion
of Onsitego.
• Non-fulfilment of ANY of the above conditions may result in the EWSA being considered as void and all
requests made against EWSA are liable to be rejected.
CANCELLATIONS

This EWSA can be cancelled within 30 days of purchase without any reason whatsoever. Upon cancellation
of the EWSA no charge will be deducted from the amount paid towards the EWSA and the entire amount
shall be refunded. No cancellations can be made by the Customer after 30 days from the Date of Purchase
of EWSA.
If the Customer makes a request, knowing it to be false and/or fraudulent as regards the value or the
amount of work or otherwise, this Service Agreement is deemed to be cancelled from inception without
return of money paid and the customer must return all request payments received till such cancellation,
including any shipping charges or other ancillary charges incurred by the Company.

ONSITEGO SERVICE ASSURANCE FOR QUALIFYING BRANDS

• In the event of your product requiring repair, Onsitego will undertake to get your product repaired.
• Subject to the other terms and conditions mentioned in this document, Onsitego provides committed
timelines for repairs for certain qualifying brands of products. In the event that your product of
qualifying brand requires repairs, Onsitego will get the repairs carried out within a period of 14/21
working days (30 working days for Televisions) from the date of registering a request with Onsitego. If
Onsitego is unable to get your product of qualifying brand repaired within the time period specified
above from the date of registering a request, you will be eligible to receive a replacement product/gift
card from Onsitego, provided that:
i. There is no delay in providing access to the product to us when we request you to provide such access
to us for repairs; any delay in providing access to the product will extend the commitment by the
delayed period.
ii. You are able to provide the correct documentation to us on time when we request you for it; any delay
in handing over the correct documentation to us will extend the commitment by the delayed period.
iii. You respond within reasonable time to a request(s) for any relevant information regarding the product
or to any other information sought by us to process your request quickly; any delay in responding to us
in a timely manner will extend the commitment by the delayed period.
iv. At times, global events disrupt the supply of spare parts for an extended period of time, when brands
are unable to provide spare parts due to large-scale disruptions in their operations. While Onsitego will
make all efforts to provide a resolution in the committed timelines, the Service Timeline will not apply
when spare parts supply is disrupted due to events over which Onsitego has no control especially when
those events disrupt global supply chains. However, Onsitego shall inform you of any such delay and
provide you confirmation from the brands or its authorized representatives on the delay.
v. Remote controls are explicitly not covered by the Onsitego Service Assurance.
vi. This list of brands qualifying for our service assurance are as follows:
 PRODUCT CATEGORY SERVICE ASSURANCE OF 14 WORKING DAYS
Audio Systems Sony, Samsung, LG
Cameras Canon, Nikon, Sony, Samsung
Cookers Bajaj, Preethi, Panasonic, Philips
Dryers LG, Samsung
Fans Bajaj, Sunflame, Symphony, Usha, Maharaja, Morphy Richards, Havells
Frontload Washing Machines Samsung, LG
Grooming & Hair Care Philips, Panasonic, Optima, Braun, WAHL
Irons Philips, Bajaj, Panasonic, Morphy Richards, Havells
Kettles Philips, Bajaj, Optima, Morphy Richards, Havells, Hamilton Beach
Laptops Apple, HP, Dell
Massagers Osim, Paramount, Panasonic
Microwaves LG, Samsung, Bajaj
Mobiles Apple, Samsung, VIVO, OPPO, XIOMI, OnePlus
OTG Morphy Richards, Bajaj
PC Desktops Apple, LG, HP
Refrigerators LG, Samsung, Godrej, Whirlpool, Panasonic, Bluestar
Room Coolers Bajaj, Symphony, Usha
Room Heaters Bajaj
Semi automatic Washing Machines Samsung, LG, Whirlpool, Godrej
Split ACs Samsung, LG, Panasonic, Carrier, Voltas, Godrej, (Hitachi & Daikin)*
Tablets Apple, Samsung
Toasters Optima, Bajaj, Sunflame, Philips
Topload Washing Machines Samsung, LG, Panasonic, Godrej
Window ACs LG, Carrier, Voltas, (Hitachi & Daikin)*
For Mobile & Tablet: Any Brand or Category not mentioned in this list qualifies for an SLA of 21 working days.
All Televisions qualify for an SLA of 30 working days. *Hitachi and Daikin ACs qualify for an SLA of 21 working days.

For brands that do not repair products but replace them, Onsitego will provide the Customer with the
replacement provided by the brand, which may or may not be a new piece. The payment required to be
made to the brand to process the replacement, will be made by Onsitego. Replacements will be provided
by way of a new/refurbished product or gift vouchers. In the event of replacement, you have to submit the
product along its original accessories to Onsitego.
GENERAL

• We may subcontract the services provided under any Onsitego EWSA without any prior notice
to Customer.
• In the event of repairs of any part/s of the device, this EWSA will thereafter continue and remain in force
only for the unexpired period of the EWSA. The time taken for repair and in transit, whether under the
warranty or otherwise, shall not be excluded from the warranty period.
• This Agreement is the complete and exclusive agreement between issuer of Onsitego EWSA i.e. Onsite
Electro Services Pvt. Ltd. and Customer relating to the subject matter hereof. The retailer is only
authorized dealer of our products, and shall not be responsible for any of your grievance with regards
to the services to be performed by Onsitego under this Terms of Service. Any statements or
representations made by resellers, ASPs or others that are inconsistent with this Agreement shall not
be binding upon Onsitego. No amendment or modification shall be binding, unless made in writing
and signed by an authorized representative of Onsitego.
• We shall not be liable for delay in furnishing or failing to furnish service if such delay or failure is caused
by an act of God, strike, governmental action or any other cause beyond Onsitego’s control.
• If any provision of these terms of service shall be held to be invalid, illegal or unenforceable, the validity,
legality and enforceability of the remaining provisions hereof shall not in any way be affected
or impaired.
• If at the time of occurrence of any request for a product covered under this EWSA there subsists any
other Warranty/Maintenance Contract/Extended Warranty/ or similar programme of any nature
whatsoever covering the Equipment whether effected by this agreement or not then we shall not be
liable to pay or contribute more than its rateable proportion.
• The marketing brochures are meant purely for educating customers about the features and terms of
EWSA and they have no commercial value.
• Any disputes arising in connection with this EWSA shall be governed by the laws of India. The courts of
Mumbai shall have the exclusive jurisdiction over disputes arising hereunder.
• All rights reserved with Onsite Electro Services Private Limited.
• The EWSA is serviceable only within the territorial limits of India.
HOW TO USE ONSITEGO EXTENDED WARRANTY

• If your product is not functioning normally, please check the settings on your product and ensure they
are configured correctly.
• Please read this service agreement and check whether the problem faced by you is covered under this
service agreement.
• If you believe the problem faced by you is covered under this service agreement, please call us on
99205 99206 or email us at [email protected] within 7 days of its occurrence and we will get your
product repaired.

ESCALATIONS

If you are not satisfied with the services provided by Onsitego, you can contact us on:

Response
Name Mail ID Phone Availability
TAT

Escalations Desk 022 62164894 10:00 AM - 7:00 PM,

[email protected] 1 day
Mon to Sun

2 working 10:00 AM - 7:00 PM,

Irfan Shaikh [email protected] 022 62164894
hours Mon to Sat

4 working 10:00 AM - 7:00 PM,

Desmond Fonseca [email protected] 022 62164894 hours Mon to Sat*

*Except public holidays

“In case of any issues with the delivery or installation of your newly purchased device or any issues regarding your
device in the manufacturing warranty, kindly contact the retailer.”
ONSITEGO EXTENDED WARRANTY ADVANTAGES

100% Cashless Repair / Replacement No Paperwork

Service Guarantee

High Quality At - Home

Spare parts Service

99205 99206 www.onsitego.com [email protected]

Disclaimer: Onsitego is an independent service provider of technical support for third party products or services. All brand names,
trademarks, logos and company names are property of their respective owners. Onsitego and the Stylised Onsitego logo are
registered trademarks of Onsite Electro Services Private Limited.