Better Business Better World

Hana D.
Erkou
+1-615-481-3438 | [email protected] | www.linkedin.com/in/hana-d-erkou/
Work Experience
African Union Commission - Director General’s Office (ODG)

Addis Ababa, Ethiopia: August 2022 - December 31, 2023
Product Manager
• Developed a proposal to launch and maintain a digital monitoring and evaluation technical dashboard and portal
• Led and managed the internal data collection, analysis and product development of the dashboard to track and report
the AUC’s progress on the implementation of its KPIs
• Established cloud-enabled and secure storage of ODG reports and data
• Led in the development of the 2022 and 2023 AUC Annual Report and 2023 Mid-Year Report
• Assisted in the planning and scheduling of workshops, training and retreats; as well as, reviewing the budgets and
writing memos to high-stakeholder attendees
• Served as the ODG’s focal person for IT meetings and initiatives to ensure that complete, accurate, reliable and
consistent data is shared and is available for continuous monitoring, data analysis and action planning
Menesha Virtual Incubator

Addis Ababa, Ethiopia: February 2021 – present
Founder
• Launched an e-learning and business development start-up focused on business lifecycle and project management
• Developed strategic proposals for innovative digital accelerator solutions to impact and equip female entrepreneurs
• Built partnerships to provide women access to mentorship and competitive funding opportunities
• Taught seminars on finance, data analytics, business process and market research; providing product development and
business management skills coaching
• Delivered product roadmaps for each quarter to ensure that in the development of the e-learning site, all the features
rolled out were user-centric and based on solid data insights
Kifiya Financial Technologies

Addis Ababa, Ethiopia: September 2020 – February 2021
Product Manager - Health Tech Business Ventures
• Led an agile global cross-functional team of software engineers in the development of a proposal for healthtech
mobile app business at a fast-paced fintech company; UX/UI design proposal and conducting UX research based on
user research findings
• Managed and acted as the focal person for the venture’s marketing, stakeholder engagement, and information
technology and product development strategies for optimal sprints
• Collaborate with team leads for finance and sales teams on the strategic direction for business growth, revenue stream
diversification and venture profitability
• Audited product trends, revenue target strategies, and cost optimization improving product servicing efficiency by
60% and improved customer experience by designing a monitoring and evaluation data analytics tool centered on
behavioral psychology research
Care Advisors
Chicago, IL: December 2019 – July 2020
Operations Manager
• Translated client guided product management suggestions to the tech development team to actualize the client’s vision
• Identified potential new clients by conducting user research and joining professional groups
• Managed a team of supervisors and staff of 15+ and improved team performance from below to above client threshold
• Implemented digital process improvements that led to improved efficiency, accuracy and productivity
• Developed and implemented effective training programs to motivate team members to perform optimally
• Translated user research data analytics to meaningful client reports
• Worked independently to review and approve annual operating budgets and monthly variance reporting
Brandeis University
Waltham, MA: April 2018 – December 2019
Business Operations Manager
• Resolved user inquiries related to payment issues such as course dropping and refund policies, tuition reimbursement
methods, unpaid balances and financial aid requests
• Managed the online orientation for students and liaised with several campus offices including the Registrar, Student
Financial Services, Community Living, Student Life, Housing and Facilities
• Resolved faculty issues relating to their syllabi, contracts and any other operational roadblocks
• Managed hiring and training of students and temporary staff following appropriate university guidelines. 20 direct reports
Summer Operations Director

• Managed business operations of summer program activities efficiently with a tight budget, allowing for increased cost
savings compared to previous years by negotiating with vendors
• Marketed summer class activities via multiple social media and editorial channels, doubling social media presence
• 10 staff members recruited, hired and developed an event planning protocol increasing event setup efficiency by 20%
Greater Boston Chamber of Commerce

Boston, MA: October 2018 – February 2019
Business Consultant
• Increased the number of client connections with financial leaders from multinational institutions like Partners Healthcare,
P&G and Fidelity by managing the stakeholder review process
• Developed the City of Boston Chamber of Commerce’s first Annual Report, drawing from customer insights in a changing
environment for corporate and small businesses and worked with TV and digital media outlets to promote the launch
• Connected Minority-Owned Business Enterprise clients with resources to optimize their growth opportunities
BaMatooke Made
Kampala, Uganda (remote): April 2018 – August 2018
Business Development and Strategy Consultant
• Created a social media marketing and sales campaign for small businesses distributing locally made products, growing
follower base and engagement
• Registered LLC in a new state, leading to the enterprise’s ability to sell at vendor fairs in the US
• Analyzed supply chain and distribution operations, identifying opportunities for cost savings or sustainable sourcing
Community of Hope
Washington, DC: November 2014 – August 2016
Refugee Health Care Coordination Specialist
• Managed appointments, translators and transportation for refugee patients new to America
• Increased the number of partnerships with service providers by 50% in one year
• Enhanced patients’ comprehension of health policy and available health services by organizing and leading workshops
Referral Specialist
• Reduced the number of backlogged patient referrals by 95% within three months allowing the clinic to prioritize new high-risk
patients in the pipeline
• Renegotiated contracts with partner organizations, leading to thousands of dollars in saved for the health center
Education
Brandeis University, Waltham, MA
• MBA, Master of Business Administration, 2019
• MSc, Master of Science Global Health Policy and Management, 2017
University of Chicago, Chicago, IL

• BA International Studies, 2013
Skills: Microsoft Office Suite, Sharepoint, Web Development, Project Management, Product Life Cycle, Focus Group Interviews,
WordPress, Survey Monkey, Qualtrics, UX Research, Data Analytics and Visualization and PowerBi

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Hana D.

African Union Commission - Director General’s Office (ODG)

Menesha Virtual Incubator

Kifiya Financial Technologies

Summer Operations Director

Greater Boston Chamber of Commerce

University of Chicago, Chicago, IL

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