FT Alarms and Events System Configuration Guide
FT Alarms and Events System Configuration Guide
FT Alarms and Events System Configuration Guide
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Table of contents
Chapter 1
Chapter 2
Overview of FactoryTalk Choose between HMI Tag Alarm Monitoring and FactoryTalk Alarms
Alarms and Events services and Events .............................................................................................................. 14
Where to start ....................................................................................................... 15
FactoryTalk Alarms and Events components.................................................. 17
About monitoring for alarm conditions ........................................................... 19
About device-based alarm monitoring....................................................... 19
About software-based alarm monitoring................................................... 21
Choose between device-based and tag-based alarm monitoring .................. 22
Graphic objects in FactoryTalk Alarms and Events ....................................... 22
Chapter 3
Plan your system Decide what type of application you are building ........................................... 23
Decide what type of alarm monitoring you need ............................................ 24
What you need ...................................................................................................... 24
Follow these steps ................................................................................................. 25
Install and activate FactoryTalk software ......................................................... 25
Typical stand-alone system .......................................................................... 26
Install FactoryTalk software ........................................................................ 26
Install Microsoft SQL Server....................................................................... 27
Chapter 4
Define device-based alarms Alarm buffering during loss of connection to the controller ........................ 29
in Logix5000 controllers Before you begin.................................................................................................... 30
What you need ...................................................................................................... 30
Follow these steps ................................................................................................. 31
Define a digital alarm ........................................................................................... 31
Configure the alarm and download to the controller ............................. 31
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 3
Table of contents
Chapter 5
Chapter 6
Chapter 7
Chapter 8
4 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Table of contents
Chapter 9
Chapter 10
Chapter 11
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 5
Table of contents
Appendix A
Appendix B
Appendix C
Appendix D
6 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Table of contents
Appendix E
Use an Existing SQL Server Supported SQL Server databases ..................................................................... 217
database Remote connections to the SQL Server database ......................................... 217
Summary of steps ................................................................................................ 217
Step 1. Install SQL Server Management Tools ...................................... 218
Step 2. Specify Mixed Mode authentication for the SQL Server
database ......................................................................................................... 218
Step 3. Configure TCP/IP protocol for the database ........................... 219
Step 4. Enable the SQL Server Browser service ...................................... 219
Step 5. Configure the Windows Firewall ................................................ 220
Appendix F
Appendix G
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 7
Table of contents
Appendix H
Reference for building a When installing FactoryTalk Alarms & Events ............................................ 239
distributed system Typical distributed system on a network........................................................ 239
Appendix I
Glossary
Legal Notices
Index
8 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Chapter 1
The FactoryTalk System Configuration Guide describes the tasks that are required
to install, configure, and use FactoryTalk® Alarms and Events services as part of a
FactoryTalk-enabled automation system. This guide also includes references to
additional documentation that provides more detail.
Important: This guide describes how to set up a local station application. However,
the procedure for setting up a network station application or network
distributed application is similar. This guide provides information about
the latter two applications where it is necessary. See the Help included
with the individual software products used to configure and use Alarms
and Events services.
Required software The following software is required to configure and operate FactoryTalk Alarms
and Events services:
Software Version
FactoryTalk Services Platform 2.10 or later
FactoryTalk Alarms and Events 2.10 or later (included with FactoryTalk View Site Edition and RSLinx®
Enterprise)
RSLinx Enterprise 5.00 or later
Logix5000™ 16.03 or later (or the Logix Designer application version 21.00 or later)
Logix Designer 21.00 or later (or RSLogix™ 5000 software version 16.03 or later)
RSLogix 500 Version that supports FactoryTalk Services Platform 2.10 or later
RSLogix 5 Version that supports FactoryTalk Services Platform 2.10 or later
FactoryTalk View SE 5.00 or later
FactoryTalk View Studio 5.00 or later
RSLinx® Classic (used for Logix 2.50.20 or later
programming)
ControlFLASH™ 4.00.09 (used to download firmware)
SoftLogix™ 16.03 or later
Microsoft®SQL Server® Version that supports FactoryTalk Alarms and Events historical logging. For more
information, see Supported SQL Server databases on page 217.
SQL Server 2008 R2 SP2 Express is provided on the FactoryTalk View installation
DVD for CPR 9 SR 7. For installation instructions, see Install Microsoft SQL Server
2008 R2 SP2 Express on page 211.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 9
Chapter 1 What you need to get started
Recommended hardware The hardware and supported operating systems that are recommended to run
FactoryTalk Alarms and Events are the same as those recommended to run
and supported operating FactoryTalk View Site Edition. For details, see the FactoryTalk View Site Edition
systems Installation Guide. To access the guide, in the FactoryTalk View Studio toolbar
click Help, point to Online Books, and then click Installation Guide.
Logix5000 controllers
The Logix5000 controllers listed in the following table support FactoryTalk
Alarms and Events services. When you use built-in alarm instructions in
Logix5000 controllers, these controllers require a firmware update to revision
16.20 or later (excluding 21 to 23). If you do not want to update the firmware in
your controllers, use a Tag Alarm and Event Server for software-based alarms and
events. See Decide what type of alarm monitoring you need on page 24.
10 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
What you need to get started Chapter 1
Compatible firmware
The controller firmware revisions listed in the following table are compatible with
FactoryTalk Alarms and Events services:
DriveLogix
ControlLogix Redundant Systems 16.60 or higher (excluding 21 to 23)
SoftLogix 16.03 or higher (excluding 21 to 23)
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 11
Chapter 1 What you need to get started
Older controllers
These controllers also support FactoryTalk Alarms and Events services:
How to get the information For more information about the products and components discussed in this guide,
you need the following manuals and Help files are available:
• FactoryTalk Help (Start > All Programs > Rockwell Software >
FactoryTalk Tools > FactoryTalk Help)
• RSLogix 5000 Help (for help with developing a controller project)
• RSLogix 5000 Quick Start
• RSLogix 5000 Online Books
• FactoryTalk View Site Edition SE Installation Guide (available from the
Help menu when you run FactoryTalk View Site Edition)
• FactoryTalk View Site Edition SE User Guide (available from the Help
menu when you run FactoryTalk View Site Edition)
• RSLinx Classic Help (for help with configuring drivers and creating topics)
• RSLinx Classic Quick Start Guide
• RSLinx Enterprise Getting Results Guide
• RSLinx Enterprise Help
12 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Chapter 2
FactoryTalk View Site Edition HMI tag alarm monitoring is still supported to
maintain compatibility with existing applications.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 13
Chapter 2 Overview of FactoryTalk Alarms and Events services
Choose between HMI Tag HMI tag alarm monitoring and FactoryTalk Alarms and Events are two separate
Alarm Monitoring and alarm monitoring systems that do not share alarm information with each other.
FactoryTalk tag-based and device-based alarm information can only be displayed
FactoryTalk Alarms and in the FactoryTalk alarm and event objects. FactoryTalk View HMI tag alarm
Events information cannot be displayed in FactoryTalk alarm and event objects.
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Overview of FactoryTalk Alarms and Events services Chapter 2
If you are already using HMI tag alarm monitoring in existing applications you can
continue using it. However, to take advantage of the new features of FactoryTalk
Alarms and Events you will need to migrate your existing alarm monitoring system
to FactoryTalk Alarms and Events.
• Use device-based alarm monitoring. You can use a Logix5000 controller not
only to detect alarms, but also to monitor alarms. This keeps all alarm and
event processing in the controller. To use device-based alarm monitoring,
add the built-in alarm instructions, available in the Logix Designer
application (or RSLogix 5000 software version 16 or later), to a logic project
and then download the project to a Logix5000 controller. The controller
detects alarm conditions and publishes event information, which can be
displayed and logged.
• Use language-switching with alarm messages. Language switching is not
supported for alarm messages when you use HMI tag alarm monitoring in
FactoryTalk View Site Edition. FactoryTalk View Machine Edition
supports language-switching with alarm messages in version 5.0 or later.
• Take advantage of the richer feature set offered by FactoryTalk Alarms and
Events, including:
• Redundant software-based Tag Alarm and Event servers that monitor
controllers for alarm conditions through data servers and publish event
information that can be displayed and logged.
• Configurable Alarm and Event Summary that includes the ability to
suppress alarms directly from the summary, without the use of separate
commands.
• Alarm and Event Banner, Alarm and Event Log Viewer, and Alarm
Status Explorer objects that are hosted in graphic displays. You can use
the Alarm Status Explorer to enable or disable alarms, suppress or
unsuppress alarms, shelve or unshelve alarms, and view operator
comments.
• System-wide views in the Alarm and Event Banner, rather than just the
alarms in a single HMI server exposed by the system\AlarmBanner
system tag.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 15
Chapter 2 Overview of FactoryTalk Alarms and Events services
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Overview of FactoryTalk Alarms and Events services Chapter 2
FactoryTalk Alarms and The following diagram shows a high-level view of the components of the
FactoryTalk Alarms and Events system. For more detailed information, see
Events components FactoryTalk Alarms and Events Help. In Windows®, click Start > All Programs >
Rockwell Software > FactoryTalk Alarms and Events > User Documentation
> FactoryTalk Alarms and Events Help.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 17
Chapter 2 Overview of FactoryTalk Alarms and Events services
The Tag Alarm and Event Server uses tags to monitor programmable
controllers for alarm conditions. When an alarm condition is detected, the
server publishes the information to FactoryTalk Alarms and Events services.
Use tag-based alarm monitoring with:
The Alarm and Event Historian is a logging component that installs silently
as part of the alarms and events software. It manages connections between
alarm servers and databases and logs data from each alarm server to an alarm
history database. You can use the Alarm and Event Log Viewer to view and
print data from alarm history databases. Third-party database tools can also
retrieve, view, analyze, and print alarm history information.
To use alarm and event logging, install Microsoft SQL Server separately, or
use an existing Microsoft SQL Server database.
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Overview of FactoryTalk Alarms and Events services Chapter 2
Database definitions Use database definitions to define logging options from an alarm server to
a Microsoft SQL Server database.
Alarm and Event Log Viewer Use the Alarm and Event Log Viewer object, embedded in a FactoryTalk
View graphic display, to view and filter historical alarm information stored
in Microsoft SQL Server databases.
Diagnostics Viewer Use the Diagnostics Viewer to view, filter, and export system-generated
diagnostic messages. Run the Diagnostics Viewer from either FactoryTalk
View Studio or FactoryTalk Administration Console.
FactoryTalk Audit Log Use the FactoryTalk Audit Log to view and manage audit messages routed
by FactoryTalk Diagnostics. To access the Audit Log, use the FactoryTalk
AssetCentre software.
You can monitor for alarm conditions in either of two ways--using device-based
About monitoring for alarm
alarm monitoring, or software-based alarm monitoring.
conditions
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 19
Chapter 2 Overview of FactoryTalk Alarms and Events services
This approach has several advantages over tag- or software-based alarm detection:
• Alarm instructions are programmed only once, and then downloaded to the
controller, which reduces programming effort and errors.
• Alarm conditions are detected more quickly.
• Alarms are detected at the same time the logic is being executed.
• HMI tags or alarms in a Tag Alarm and Event Server are not required,
which reduces overhead and potential tag mapping errors.
• Alarm state is managed, processed, and preserved by controllers, even if a
computer is stopped.
• Data polling is eliminated and Alarm status is communicated only when
state changes, which reduces network overhead, controller processing, and
improves overall system performance.
• Time stamps on alarm conditions are precise, because they are applied in the
controller, and not delayed until they reach the HMI software or Tag Alarm
and Event Server. However, all controllers that produce alarms must have
their clocks synchronized because device-based alarms are stamped with the
controller's time. The event time is published throughout the FactoryTalk
Alarms and Events system, so inaccurate time stamps can affect where
alarms are displayed in the Alarm and Event Summary, the Alarm and
Event Banner, or in reports based on the alarm and event history. For more
information about synchronizing controller clocks, see Time
synchronization on page 227.
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Overview of FactoryTalk Alarms and Events services Chapter 2
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 21
Chapter 2 Overview of FactoryTalk Alarms and Events services
• Alarm acknowledge and enable states are held in the computer, and not in
the controller. If the computer fails, alarm state information is lost.
• Logix5000 controllers
• PLC-5, SLC 500 devices
• Third-party controllers that communicate through OPC Data Servers
Graphic objects in FactoryTalk Alarms and Events graphic objects are on the Objects menu in the
FactoryTalk Alarms and graphics editor in FactoryTalk View Site Edition. The HMI tag alarm monitoring
objects remain available for compatibility with existing applications.
Events
In HMI tag alarm monitoring, you do With FactoryTalk Alarms and Events,
To do this it this way you do it this way
Acknowledge, disable, HMI Tag Alarm Summary Alarm and Event Summary
suppress, filter, and sort
alarms at run time
Enable or disable alarms, HMI Tag Alarm Summary (suppress only, Alarm and Event Summary (suppress only;
suppress or unsuppress using the Execute feature) to unsuppress alarms, use the Alarm
alarms, and view operator SuppressOn and SuppressOff commands Status Explorer)
comments Suppressed list
Alarm Status Explorer
Monitor and respond to the Alarm system tags Alarm and Event Banner
most serious alarms that
require immediate attention
View, filter, and print HMI Tag Alarm Log Viewer Alarm and Event Log Viewer
historical alarm information Alarms are logged to a proprietary format, Historical alarm information is stored in
and can be exported to an ODBC-compliant Microsoft SQL Server databases.
database.
22 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Chapter 3
Before you build and deploy FactoryTalk Alarms and Events as part of a local or
network application, consider which computer hardware and operating systems
you plan to use, and where to install the various hardware and software
components. The information in this chapter offers some guidelines as you begin
planning. See also Required software on page 9 and Recommended hardware and
supported operating systems on page 10.
Decide what type of You must decide whether you are building a local station application or network
station application on a stand-alone computer, or a network distributed
application you are building application distributed across multiple computers. This system configuration
guide primarily discusses how to install, configure, and use software on a
stand-alone system.
Important: FactoryTalk Alarms and Events is not supported for use with FactoryTalk
View Machine Edition.
HMI server. You can add the HMI server in the root area or within the
areas you have created. A network station application supports FactoryTalk
Alarms and Events redundancy.
Important: To use FactoryTalk Alarms and Events with a local station application,
install all software on the same computer.
FactoryTalk Alarms and Events redundancy is only supported in network
station applications and network distributed applications.
You can use a mix of both types of alarm monitoring. Choose tag-based alarm
monitoring if you do not want to change the logic in your programmable
controllers, or if you do not want to update the firmware in Logix5000 controllers.
What you need • Decide what type of application you are building.
• Decide what type of alarm monitoring you need.
• Install and activate FactoryTalk software.
24 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Plan your system Chapter 3
Install and activate Follow these procedures to install and activate the software products required for
FactoryTalk software FactoryTalk Alarms and Events.
Important: This guide describes how to set up a local station application. The
procedure to set up a network station application or network distributed
application is similar. This guide provides additional information about the
two applications where it is necessary. See also Reference for building a
distributed system on page 239.
For more information about each software product, see its respective product
Help.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 25
Chapter 3 Plan your system
26 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Plan your system Chapter 3
Tip: If you already have Microsoft SQL Server installed, you may need to change the
configuration options to log alarm and event messages. For configuration
instructions, see Use an existing Microsoft SQL Server database on page 217.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 27
Chapter 4
To set up device-based alarm monitoring, you program alarm instructions that are
available with the Logix Designer application (RSLogix 5000 software version 16
or later), and download them to a Logix5000 controller. The controller detects
alarm conditions and notifies alarms and events services of alarm states. Software
components publish this information to a device server, where it can be logged to a
database, and viewed, acknowledged, suppressed, enabled, disabled, shelved, or
unshelved from FactoryTalk View graphic displays.
FactoryTalk Alarms and Events can handle many different types of alarms. The
controller limits the alarms to digital and analog. An analog alarm instruction
monitors two types of alarm conditions: Level and Rate of Change. A tag-based
alarm server supports three alarm types: Digital, Level, and Deviation.
A digital alarm instruction is based on the input rung state (in ladder logic) or on
the alarm input (for function block). The trigger condition compares the value of
the tag to either zero or one.
An analog alarm defines a condition that evaluates a single analog tag against up to
four limit values (high-high to low-low) and up to two rate of change limits
(positive and negative).
Tip: If your FactoryTalk application does not include Logix5000 controllers, or if your
controllers are not programmed with the alarm instructions included in the Logix
Designer application (RSLogix 5000 software version 16 or later), see Add an OPC
Data Server for third-party controllers on page 63 and Add a tag-based alarm
server for Logix5000, PLC-5, SLC 500, or third-party controllers on page 67.
Alarm buffering during loss To receive device-based alarms, the alarm server (RSLinx Enterprise) establishes a
of connection to the subscription to the alarms in the Logix controller. The controller maintains a
connection to each subscriber and monitors the status of that connection.
controller
As alarm state changes occur, the controller caches information such as
timestamps, alarm state and associated tag values, and transmits the information to
all of the subscribers.
If any subscriber fails to confirm the receipt of the alarm information, or if the
connection to a subscriber is not good, the controller stores the undelivered alarm
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 29
Chapter 4 Define device-based alarms in Logix5000 controllers
information in a 100 KB buffer. Each subscriber has its own buffer and
communication problems with one subscriber do not interfere with alarm delivery
to other subscribers. When the buffer is full, newer alarm information is discarded
and a FactoryTalk Diagnostics message is logged. The buffer is created when the
subscriber establishes its initial connection, and is maintained for a length of time
after a subscriber loses its connection. The length of time is specified in the Buffer
Timeout setting on each RSLinx Enterprise device shortcut. See step 3, "Create a
new shortcut to the controller," in Add a device server on page 54.
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Define device-based alarms in Logix5000 controllers Chapter 4
Define a digital alarm Digital tags are either on or off. They have states instead of limits. The alarm
trigger condition compares the value of the tag to the configured alarm state. An
alarm can be triggered if the digital alarm is in one of these two states:
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 31
Chapter 4 Define device-based alarms in Logix5000 controllers
2. In the left pane, expand the folders Tasks > MainTask > MainProgram,
and then double-click MainRoutine.
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Define device-based alarms in Logix5000 controllers Chapter 4
4. At the top of the Examine-on instruction, click the question mark to select
it. On the File menu, click New Component, and then click Tag.
5. In the New Tag dialog box, type a name for the tag, choose BOOL as the
data type, and then click OK.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 33
Chapter 4 Define device-based alarms in Logix5000 controllers
1. On the Language Element toolbar, click the Alarms tab, and then click the
ALMD button . The instruction block is placed in the ladder logic.
If you are using RSLogix 5000 version 20 or earlier, the instruction block is
like this:
2. Inside the alarm instruction, beside ALMD, select the question mark.
3. On the File menu, click New Component, and then click Tag.
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Define device-based alarms in Logix5000 controllers Chapter 4
4. In the dialog box that opens, type a name for the digital alarm tag, and then
click OK (or in Logix Designer click the arrow and then click Create and
Close).
Step 3. Specify a tag for each of the digital alarm's operands, or just enter 0
2. On the File menu, click New Component, and then click Tag.
3. In the New Tag dialog box, type a name for the tag, select BOOL as the
data type, and then click OK (or in Logix Designer click the arrow and then
click Create and Close)..
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 35
Chapter 4 Define device-based alarms in Logix5000 controllers
If you are using RSLogix 5000 version 20 or earlier, the instruction block is
like this:
36 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Define device-based alarms in Logix5000 controllers Chapter 4
If you are using RSLogix 5000 version 20 or earlier, the instruction block is
like this:
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 37
Chapter 4 Define device-based alarms in Logix5000 controllers
If you are using RSLogix 5000 version 20 or earlier, the ALMD Properties
dialog box is like this:
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Define device-based alarms in Logix5000 controllers Chapter 4
Tip: To create a text message with embedded variables for each alarm, click the Message box Browse button (...).
At run time, these messages appear in Alarm and Event graphic objects, such as the Alarm and Event Summary.
The maximum length of an alarm message is 255 characters. When importing alarm messages, the Logix
Designer application (or RSLogix 5000 software) will verify the message length and display a warning if the
alarm message exceeds the character limit.
Step 5. Download the program containing the ladder logic to the controller
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 39
Chapter 4 Define device-based alarms in Logix5000 controllers
In this example, use the same controller you configured for the
West_Plant_Controller project in the first step: "Create a rung of logic that
will trigger the alarm."
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Define device-based alarms in Logix5000 controllers Chapter 4
Step 6. Test the alarm instruction by switching to run mode and triggering
the alarm
2. To trigger the alarm, right-click the contact on the rung (the one named
alarm_active), and then click Toggle Bit. The contact should change from a
blue highlight to a green highlight.
• Define additional digital alarms or analog alarms, using either ladder logic,
function blocks, or structured text, and download the logic to the
controller.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 41
Chapter 4 Define device-based alarms in Logix5000 controllers
• When you finish defining alarms, create a device-based alarm server, and
then configure it to subscribe to events detected by the Logix5000
controller. See Add a device server for Logix5000, PLC-5, or SLC 500
controllers on page 53 for instructions.
Define an analog alarm An analog alarm defines a condition that evaluates a single analog tag against up to
four limit values (high-high, hi, low, and low-low) and up to two rate of change
limits (positive and negative).
Tip: If your FactoryTalk application does not include Logix5000 controllers, or if your
controllers are not programmed with the alarm instructions included in the Logix
Designer application (RSLogix 5000 software version 16 or later), see Add an OPC
Data Server for third-party controllers on page 63 and Add a tag-based alarm
server for Logix5000, PLC-5, SLC 500, or third-party controllers on page 67.
2. Expand the Tasks folder in the left pane, right-click MainProgram, and
then click New Routine.
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Define device-based alarms in Logix5000 controllers Chapter 4
3. In the New Routine dialog box, type a name for the routine. We use
alarm_active.
5. Select the Open Routine check box, and then click OK.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 43
Chapter 4 Define device-based alarms in Logix5000 controllers
The new routine appears in the Tasks folder under MainRoutine and the
routine opens on the right side of the RSLogix 5000 window:
1. To add an alarm block, go to the tabs in the center right area (Favorites,
Add-On, and so on) as shown in the following illustration. Scroll to the
right, and then click the Alarms tab.
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Define device-based alarms in Logix5000 controllers Chapter 4
If you are using RSLogix 5000 version 20 or earlier, the Analog Alarm block
appears this way:
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Chapter 4 Define device-based alarms in Logix5000 controllers
3. Using the same Alarm objects on the Language Element toolbar, click the
Input Reference icon . An Input Reference tag appears in the
Function Block editor:
4. Right-click the single question mark inside the symbol and then click New
Tag.
5. In the New Tag dialog box, type a name for the tag and then click OK.
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The screen should resemble the one shown in the following illustration:
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 47
Chapter 4 Define device-based alarms in Logix5000 controllers
6. Connect the input reference block to the Input of the ALMA block, as
shown in the following illustration, by dragging the block's contact point to
the contact point on the ALMA block.
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Define device-based alarms in Logix5000 controllers Chapter 4
2. In the ALMA Properties dialog box, set the Input Levels as shown in the
following illustration and then click OK. To require that an operator
acknowledge the alarm at run time, make sure the Acknowledgement
Required check box is selected.
If you are using RSLogix 5000 version 20 or earlier, this is the ALMA
Properties dialog box:
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 49
Chapter 4 Define device-based alarms in Logix5000 controllers
Tip: To enter alarm messages and add variables for analog alarms, select the Messages tab. To create a text message
with embedded variables, click the Browse button (...) beside the Level field, or beside the Rate of Change
field. At run time, alarm messages are displayed in Alarm and Event graphic objects such as the Alarm and Event
Summary.
Step 4. Add a JSR instruction to the MainRoutine to run the function block
2. Right-click the first rung and then click Add Ladder Element.
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Define device-based alarms in Logix5000 controllers Chapter 4
3. In the Add Ladder Element dialog box, scroll down to the Program
Control folder and then double-click the folder to expand the list of
controls.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 51
Chapter 4 Define device-based alarms in Logix5000 controllers
• Define additional digital alarms or analog alarms using either ladder logic,
function block, or structured text, and download the logic to the controller.
• When you finish defining alarms, create a device-based alarm server, and
then configure it to subscribe to events detected by the Logix5000
controller. See Add a device server for Logix5000, PLC-5, or SLC 500
controllers on page 53.
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Chapter 5
Before you begin • If you are using device-based alarms, define your alarms, as described in
Define device-based alarms in Logix5000 controllers on page 29.
• If you are using tag-based alarms, you create a controller program to detect
alarm conditions, and then associate those conditions with tags that are
monitored by the FactoryTalk Tag Alarm and Event Server.
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Chapter 5 Add a device server for Logix5000, PLC-5, or SLC 500 controllers
In this section, you will create a Rockwell Automation device server (RSLinx
Add a device server
Enterprise) and then configure it to subscribe to alarms that will be detected by a
Logix5000 controller.
Important: If you are using third-party controllers, you do not need a device-based alarm server. Instead, go to Add an
OPC Data Server for third-party controllers on page 63.
1. To start FactoryTalk View Studio, click Start > All Programs > Rockwell
Software > FactoryTalk View > FactoryTalk View Studio.
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Important: FactoryTalk Alarms and Events is not supported for use with FactoryTalk View Machine Edition.
4. In the Application name field, type a name for the new local station
application. In this example, we name the application My Local Site.
5. Leave the Description field blank, or type a description for the application.
For example, you can use this field to record revisions to the application, or
contact information for technical support.
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Chapter 5 Add a device server for Logix5000, PLC-5, or SLC 500 controllers
6. If it is not already selected, select the default language for the application.
This is the language in which you are creating the application.
7. Click Create.
8. In the Add Controller Instruction Faceplates dialog box, click Clear All
and then click OK.
Tip: If you have cleared the Display this dialog when creating a new application check box, the Add Controller
Instruction Faceplates dialog box does not open automatically. To open it manually, in the Explorer window
right-click the HMI server, and then select Add Controller Instruction Faceplates.
2. In the RSLinx Enterprise Server Properties dialog box, click the General
tab, type a name for the new server, and then click Apply. In this example,
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we name the server FTAE Server. Leave this dialog box open for the
moment.
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Chapter 5 Add a device server for Logix5000, PLC-5, or SLC 500 controllers
• If you plan to use tag-based alarms, you can skip the rest of the steps in
this section, and go on to the next major step: "Step 3. Create a new
shortcut to the controller." Click OK to close the RSLinx Enterprise
Server Properties dialog box.
• If you are using built-in alarm instructions in Logix5000 controllers,
continue with the steps in this section.
4. On the Alarms and Events tab, select the Enable alarm and event support
check box.
5. Clear the Enable history check box and then click OK. For information
about historical logging, see Set up historical alarm and event logging on
page 127.
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Chapter 5 Add a device server for Logix5000, PLC-5, or SLC 500 controllers
2. In the Communication Setup dialog box, click the Add button, and then
type a name for the new shortcut. We use FTAE_Controller.
Some options in this dialog box might be different if you are using PLC-5 or
SLC 500 controllers.
The warning icon beside the OK button indicates that changing values in
this dialog box at run time can cause unexpected results. For details, click
Help.
3. Skip this step if you do not plan to use Logix5000 controllers with built-in
alarm instructions. In the Enable list, click Yes to enable Alarms and
Events:
If you do not see the Enable list, then Enable alarm and event support was
not selected in the previous step 4.
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Tip: Set Buffer Timeout (min.) for the length of time (zero to 120) you want to cache alarm information if the
connection to the controller is lost. To disable alarm buffering, set the value to zero. See Alarm Buffering during
loss of connection on page 29.
4. On the Primary tab, expand the list of networks and devices until the
controller you plan to use is visible, and then click the controller.
5. To set the path to the primary controller, click the Apply button.
Important: FactoryTalk Alarms and Events server redundancy is only supported in network station applications and
network distributed applications.
3. After you create data servers and alarms, add FactoryTalk Alarms and
Events objects to graphic displays. See Set up graphic displays on page 79.
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Chapter 5 Add a device server for Logix5000, PLC-5, or SLC 500 controllers
Important: FactoryTalk data server redundancy is only supported in network station applications and network
distributed applications.
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Chapter 6
This chapter shows an example using RSLinx Classic as an OPC Data Server. In
most situations RSLinx Enterprise is used to communicate with a PLC-5 or
SLC 500 controller. However, at times RSLinx Classic is used to communicate
with a controller that is bridged over Ethernet to a DH+ or DH-485 network.
What you need • PLC-5, SLC 500 or third-party OPC-DA programmable controller
• RSLogix 5 or RSLogix 500 software
• RSLinx Classic software
• RSLinx Enterprise software
• FactoryTalk View Studio or FactoryTalk Administration Console
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Chapter 6 Add an OPC Data Server for third-party controllers
Add an OPC Data Server to When you add a data server to an application or area, tags published by the data
server can be accessed by any client--in this case, the Tag Alarm and Event Server.
an application
Important: This guide uses FactoryTalk View Studio to add a data server. You can also use FactoryTalk Administration
Console. For more information, select Help > Contents from the FactoryTalk Administration Console
window.
1. To run FactoryTalk View Studio, click Start > All Programs > Rockwell
Software > FactoryTalk View > FactoryTalk View Studio.
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2. In the OPC Data Server Properties dialog box, type a name for the server.
We use My OPC Server.
3. Beside the OPC Server name (ProgID) field, click the Browse button.
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Chapter 6 Add an OPC Data Server for third-party controllers
4. In the Available OPC Data Servers dialog box, select RSLinx OPC
Server, and then click OK.
Tip: When creating a network station application or network distributed application, select RSLinx Remote OPC
Server.
6. Next, add a Tag Alarm and Event Server and define alarm conditions. See
Add a tag-based alarm server for Logix5000, PLC-5, SLC 500, or
third-party controllers on page 67.
Important: FactoryTalk Alarms and Events server redundancy and data server redundancy are only supported in
network station applications and network distributed applications.
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Chapter 7
FactoryTalk Tag Alarm and Event Servers provide software-based alarms and
events. Use tag alarm and event servers to monitor alarm conditions in Logix5000
controllers, PLC-5, SLC 500, or third-party OPC-DA programmable controllers.
Tip: If your FactoryTalk system does not include PLC, SLC, or third-party controllers, you can skip this chapter.
A FactoryTalk Tag Alarm and Event Server provides a link between a hardware
device that contains data and the FactoryTalk Directory. This includes third-party
controllers. All that is required is a data server (such as KEPWare) to
communicate with the controller.
FactoryTalk Tag Alarm and Event Servers can be used to provide an alternative to
device-based alarms--alarms provided by devices such as Logix5000 controllers or
sensors using built-in alarm instructions.
Before you begin • If you are using third-party controllers, you do not need a device-based
alarm server. Instead, go to Add an OPC Data Server for third-party
controllers on page 63.
What you need • Logix5000 controllers, PLC-5, or SLC 500 devices communicating through
Rockwell Automation device servers (RSLinx Enterprise)
• RSLogix 5 or RSLogix 500 software
• RSLinx Enterprise, RSLinx Classic (or RSLinx Classic for bridging from
Ethernet to DH+ or DH-485 networks)
• FactoryTalk View Studio or FactoryTalk Administration Console
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Chapter 7 Add a tag-based alarm server for Logix5000, PLC-5, SLC 500, or third-party controllers
In this section, you will create a Rockwell Automation device server (RSLinx
Create an application
Enterprise) and then configure it to subscribe to alarms that will be detected by a
Logix5000 controller. In this example, the Rockwell Automation device server
(RSLinx Enterprise) is used as a data server for tag values, not as an alarm server.
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Tip: If you created a local station application previously, you can skip the steps in this section. Open the application
you created and go on to the next section Add a data server.
1. To start FactoryTalk View Studio, in Windows, click Start > All Programs
> Rockwell Software > FactoryTalk View > FactoryTalk View Studio.
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Chapter 7 Add a tag-based alarm server for Logix5000, PLC-5, SLC 500, or third-party controllers
Important: FactoryTalk Alarms and Events is not supported for use with FactoryTalk View Machine Edition.
4. In the Application name field, type a name for the new application. In this
example, we name the application My Local Site.
5. Leave the Description field blank, or type a description for the application.
For example, you can use this field to record revisions to the application, or
contact information for technical support.
6. If it is not already selected, select the default language for the application.
This is the language in which you are creating the application.
7. Click Create.
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8. In the Add Controller Instruction Faceplates dialog box, click Clear All
and then click OK.
Tip: If you have cleared the Display this dialog when creating a new application check box, the Add Controller
Instruction Faceplates dialog box does not open automatically. To open it manually, in the Explorer window
right-click the HMI server and then select Add Controller Instruction Faceplates.
Add a data server Step 1. Configure the device server (RSLinx Enterprise)
When you add a data server to an application or area, tags published by the
data server can be accessed by any client--in this case, the Tag Alarm and
Event Server.
Important: This guide uses FactoryTalk View Studio to add a data server. You can also use FactoryTalk Administration
Console. For more information, select Help > Contents from the FactoryTalk Administration Console
window.
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Chapter 7 Add a tag-based alarm server for Logix5000, PLC-5, SLC 500, or third-party controllers
1. In the Explorer window, right-click the application (My Local Site), point
to Add New Server, and then click Rockwell Automation Device Server
(RSLinx Enterprise).
2. In the RSLinx Enterprise Server Properties dialog box, click the General
tab, type a name for the server, and then click Apply. In this example, we
name the server FTAE Server.
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Tip: If you already created a shortcut to the controller in a previous chapter, you can skip this step.
2. In the Communication Setup dialog box, click the Add button and then
type a name for the new shortcut. We use FTAE_Controller.
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Chapter 7 Add a tag-based alarm server for Logix5000, PLC-5, SLC 500, or third-party controllers
Some options in this dialog box might be different if you are using PLC-5 or
SLC 500 controllers.
The warning icon beside the OK button indicates that changing values in
this dialog box at run time can cause unexpected results. For details, click
Help.
3. On the Primary tab, expand the list of networks and devices until the
controller is visible, and then click the controller. To set the path to the
primary controller, click the Apply button.
Add a Tag Alarm and Event To create a server and define alarm conditions that monitor tags for PLC-5, SLC
500 controllers, or Logix5000 controllers, complete the following steps.
Server
These instructions apply to FactoryTalk View Studio. For help with FactoryTalk
Administration Console, click Start > All Programs > Rockwell Software >
FactoryTalk Tools > FactoryTalk Help.
2. In the Tag Alarm and Event Server Properties dialog box, click the
General tab.
3. Type a name for the server, and then click OK. In this example, we use
TagAE.
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4. On the Priorities and History tab, clear the Enable history check box.
The Priorities and History tab is used to configure alarm and event
logging. Set up historical alarm and event logging on page 127 describes how
to set up alarm logging for a Tag Alarm and Event Server.
5. To create the Tag Alarm and Event Server and close the dialog box, click
OK.
Define alarm conditions After you create a Tag Alarm and Event Server, you define the conditions that will
trigger alarms at run time.
This example shows how to create a digital alarm in a Tag Alarm and Event Server.
1. In the Explorer window, expand the TagAE server, and then double-click
Alarm and Event Setup.
2. In the Alarm and Event Setup dialog box, click the New button on
the toolbar, and then click Digital.
3. In the Digital Alarm Properties dialog box, type a name for the alarm. In
this example we use Valve1FTO.
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Chapter 7 Add a tag-based alarm server for Logix5000, PLC-5, SLC 500, or third-party controllers
4. To select an Input Tag for the alarm, click the Browse button (...), and
then expand the folder tree until you can select the online tag you plan to
monitor.
5. Select the tag you plan to monitor and then click OK. In this example we
used Valve1FTO_alm.
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You can also embed variables within the message. For details, click Help on
any tab in the Alarm Setup dialog box.
8. To save the alarm and start monitoring for the alarm condition, click Save.
2. After you define alarms and groups, you can add FactoryTalk Alarms and
Events objects to graphic displays. See Set up graphic displays on page 79.
Important: FactoryTalk Alarms and Events redundancy and data server redundancy are only supported in network
station applications and network distributed applications.
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Chapter 8
Create graphic displays in FactoryTalk View Studio. These are containers for
objects, such as the FactoryTalk Alarm and Event Summary object. Add
FactoryTalk Alarms and Events objects to graphic displays so that an operator can
monitor and interact with both device-based and tag-based alarms at run time.
This section describes how to create graphic displays, and then create and
configure the FactoryTalk Alarm and Event graphic objects and macros that
determine how the graphic displays open in the FactoryTalk View Site Edition
Client. This section is one example of how you might create your graphic displays.
Before you begin • Define the alarms you plan to use, as described in Define device-based
alarms in Logix5000 controllers on page 29.
• Add the required device server, as described in Add a device server for
Logix5000, PLC-5, or SLC 500 controllers on page 53 or Add a tag-based
alarm server for Logix5000, PLC-5, SLC 500, or third-party controllers on
page 67.
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Chapter 8 Set up graphic displays
Create a graphic display to host FactoryTalk Alarms and Events objects, such as
Create a graphic display
the Alarm and Event Summary.
1. To run FactoryTalk View Studio, click Start > All Programs > Rockwell
Software > FactoryTalk View > FactoryTalk View Studio.
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Chapter 8 Set up graphic displays
Create an Alarm and Event Use the Alarm and Event Summary object to view and interact with a summary of
Summary all the current alarms and events in an application. You can acknowledge,
suppress, disable, shelve, or unshelve alarms.
Tip: You cannot use the Alarm and Event Summary to enable or turn alarm suppression off. To enable or turn alarm
suppression off, use the Alarm Status Explorer. See Monitor alarms and events on page 110. To silence an
alarm, use the Alarm and Event Banner.
You can use FactoryTalk Security to control which users can acknowledge, enable,
disable, reset, suppress, shelve, or unshelve alarms at run time in an application (or
in an area). To do this, right-click the application (or area) and then click
Security. For details, see the FactoryTalk Security System Configuration Guide.
1. On the Objects menu, point to Alarm and Event, click Summary (or on
the toolbar, click the Alarm and Event Summary button ), and then
place the cursor approximately where the object is to be on the display.
2. Hold the left mouse button down and drag it to create a rectangle the size
that the Alarm and Event Summary object should be.
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3. When the object is the desired size, release the left mouse button. The
Alarm and Event Summary object is drawn on the display.
Step 2. Change the settings of the Alarm and Event Summary display
Tip: In any application, do not include more than two graphic displays that have Cache After Displaying and
Always Updating set because these options can consume large numbers of processor cycles.
2. In the Display Settings dialog box, on the Properties tab, make the
following changes and then click OK.
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Chapter 8 Set up graphic displays
• Under Cache After Displaying, click Yes and then select the Always
Updating check box.
When you set Cache After Displaying to Yes, the display stays in
memory cache when you close it. This shortens the time required to
open the graphic display the next time.
When you select the Always Updating check box, the display
continues to be updated with changes in alarm states when it is cached.
This shortens the time necessary to update the Alarm and Event
Summary with current alarms when you open it again.
If Cache After Displaying is set to No, and the Always Updating
check box is cleared, every time you close the graphic display, all alarms
are removed from the Alarm and Event Summary. When you re-open
the graphic display, the Alarm and Event Summary is blank, and then
begins to receive the most recent alarms when they occur.
2. In the Save dialog box, type a name for the new display and then click OK.
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Create an Alarm and Event This section describes how to add an Alarm and Event Banner object to a graphic
display, and then create a startup macro that docks the Banner to the bottom of
Banner display the FactoryTalk View Site Edition Client window.
1. On the Objects menu, point to Alarm and Event, click Banner (or, on the
toolbar, click the Alarm and Event Banner button ) , and then place
the cursor approximately where the object is to be on the display.
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2. Hold the left mouse button down and drag it to create a rectangle the size
that the Alarm and Event Banner should be.
3. When the object the desired size, release the left mouse button. The Alarm
and Event Banner object is drawn on the display.
4. Resize the graphic display so that the Banner fills the graphic display (do not
leave white space). Do so because the Banner displays no more than five
alarms at a time.
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1. To open the Alarm and Event Banner Properties dialog box, double-click
the Alarm and Event Banner object. For details about all of the properties in
the dialog box, click Help.
2. On the General tab, click the Browse button (...) under Alarm and Event
Summary command.
This opens the Command Wizard where you will create a command to
start the Alarm and Event Summary graphic display from the Alarm and
Event Banner.
3. Scroll down the list of commands on the right side of the wizard, select
Display, and then click Next.
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Chapter 8 Set up graphic displays
5. Select the Window Position check box. Scroll down the list on the right
and then click Centered of the screen.
6. Click Finish to save the Display command and add it to the Alarm and
Event Banner Properties dialog box.
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Step 4. Change the display settings for the Alarm and Event Banner display
2. In the Display Settings dialog box, on the Properties tab, make the
following changes, and then click OK:
3. The Alarm and Event Banner graphic display is always visible because it is
docked. You do not need to turn on Cache After Displaying, as you did for
the Alarm and Event Summary object. See step 2: "Change the settings of
the Alarm and Event Summary display" in Create an Alarm and Event
Summary on page 82.
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Chapter 8 Set up graphic displays
2. In the Save dialog box, type a name for the graphic display and then click
OK.
Create a startup macro for This section describes how to create a startup macro. You will use the macro when
you configure the FactoryTalk View Site Edition Client. See Monitor and interact
the Banner display with alarms at run time on page 103.
This startup macro docks the Banner display to the bottom of the FactoryTalk
View SE Client window.
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3. In the Command Wizard, scroll down the list of commands on the right
side of the wizard, click Display, and then click Next.
5. Select the Window Position check box. Scroll down the list on the right
and then select Docked to the bottom.
6. To save the Display command and add it to the macro, click OK.
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2. In the Save dialog box, type a name for the new macro and then click OK.
In this example, we use Start Alarm and Event Banner.
Use color animation to In this section, you use alarm expressions in FactoryTalk View to animate a
indicate alarm state rectangle on a graphic display so that it changes color when the alarm state
changes at run time:
changes
• If there are active unacknowledged alarms, the rectangle flashes red.
• If all active alarms have been acknowledged, the rectangle is a steady red.
• If there are no active alarms but there are normal unacknowledged alarms,
the rectangle is yellow.
• If there are no active or unacknowledged alarms, the rectangle is green.
1. On the Objects menu, point to Alarm and Event, and then click
Summary (or on the toolbar, click the Alarm and Event Summary button
).
2. Hold the left mouse button down and drag it to create a rectangle the size
that the Alarm and Event Summary object should be.
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Chapter 8 Set up graphic displays
3. When the object is the desired size, release the left mouse button. The
Alarm and Event Summary object is drawn on the display.
4. If necessary, resize either the Alarm and Event Summary object or the
graphic display to expose enough white space at the top, bottom, or on one
side to add a rectangle object that will be the alarm status indicator.
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6. In the graphic display, hold down the left mouse button and then drag the
mouse to draw a box for the alarm status indicator.
To create an expression for the color animation, you can compose the
expression step by step, as explained in the following steps, or you can type
the following expression in the Expression box:
If AE_InAlmUnackedCount( "*" ) > 0 Then 0 Else
If AE_InAlmAckedCount( "*" ) > 0 Then 1 Else
If AE_NormalUnackedCount( "*" ) > 0 Then 2 Else 3
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Tip: In the preceding expression, "*" means include all alarms that are in the same location (area) as the HMI server. If
the preceding expression is used in a network station application or network distributed application with areas,
the expression would include all alarms from the alarm servers that are located in the same area as the HMI
server.
If you want to include alarms from other areas, use the absolute path syntax. For example, ("/AreaName::*").
If you type the expression instead of composing it, skip to the next major
step "Step 4. Set up colors for the alarm states" to apply colors to each state.
3. In the Expression Editor, click the If button and then click If to add the IF
condition.
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The HMI Tag Alarming category contains functions that apply only to
HMI tags located in an HMI server. Because our alarm data is coming from
a controller or a FactoryTalk Tag Alarm and Event Server, we use the
Alarm and Event expressions.
To count the number of instances of a specific alarm, you can type a tag
name instead of the asterisk.
To include alarms from other areas, use the absolute path syntax. For
example,
("/AreaName::*").
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9. In the Expression box, type 0, click If and then click Then to add a THEN
condition.
10. In the Expression box, type 0, click If and then click Else to add an ELSE
condition.
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11. Follow the same process, substituting the necessary selections to add the
remaining two expressions, and then click OK.
This step describes how to set up colors for the rectangle for each solution to the
expression.
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Chapter 8 Set up graphic displays
3. Beside Fill, select the Blink check box. A colored box is displayed so that
you can specify an alternative color.
4. Beside Fill, make sure the colored boxes are set to red (for the fill color) and
black (for the blinkalternative color).
6. When you are finished setting up the colors, click Apply and then click
Close.
2. In the Save dialog box, type a name for the graphic display and then click
OK.
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1. On the View menu, click Test Display, or click the Test Display button
(shown at left) on the toolbar.
2. Right-click one of the alarms, and then click Ack All. Because all active
alarms have been acknowledged, the rectangle changes to a steady red.
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4. When you are finished, on the View menu, click Edit Display, or click the
Edit Display button on the toolbar.
• Use the graphic displays you just created to monitor and interact with
alarms and events. See Monitor and interact with alarms at run time on page
103.
• Set up historical alarm and event logging. See Set up historical alarm and
event logging on page 127.
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Chapter 9
To interact with alarms and events at run time, set up a FactoryTalk View Site
Edition Client and configure one or more graphic displays that host Alarm and
Event objects. Next, run the client and then monitor the alarms and events that
are shown.
Before you begin • Be sure you have defined alarms as described in Define device-based alarms
in Logix5000 controllers on page 29.
• Add the appropriate device server as described in Add a device server for
Logix5000, PLC-5, or SLC 500 controllers on page 53 or Add a tag-based
alarm server for Logix5000, PLC-5, SLC 500, or third-party controllers on
page 67.
• Set up and configure any graphic display objects as described in Set up
graphic displays on page 79.
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Chapter 9 Monitor and interact with alarms at run time
Create and then run a To run an application and monitor graphic displays for alarm messages, start the
FactoryTalk View Site Edition Client.
FactoryTalk View Client
configuration
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Important: For this example, be sure that the controller is running the West_Plant_Controller program that we
created in Chapter 3, and that you have tripped the alarm (right-click the rung contact and then click
Toggle Bit).
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Chapter 9 Monitor and interact with alarms at run time
For details about using the FactoryTalk View Site Edition Client Wizard,
click Help in the wizard.
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8. In the FactoryTalk View SE Client Auto Logout dialog box, you can
configure the Client to log out automatically after a period of inactivity. In
this example, we accept the default setting. Click Next.
The Client window opens with the Alarm and Event Banner docked at the
bottom.
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Step 2. Open the Alarm and Event Summary from the Alarm and Event
Banner
In the Alarm and Event Banner, click the Alarm and Event
Summary button (shown at left). The Alarm and Event Summary
opens, and is similar to the following graphic display.
• Monitor and interact with alarms and events as shown in the next section.
• Set up historical logging for alarms and events using the graphic displays and
startup macros created in this chapter and in Set up graphic displays on page
79. See Set up historical alarm and event logging on page 127.
Monitor alarms and events The data fields in the Alarm and Event Banner window are organized in columns,
and represent various alarm and event data. At run time, only the columns that
were configured at design time to be visible are displayed in the Alarm and Event
Banner.
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• Priority - Medium
• Alarm State - In Alarm and Unacknowledged
• Event time and date stamp
• Message
The connection status of the Tag Alarm and Event Server -- whether
connected or disconnected from the Alarm and Event Banner. The green
icon shows that the Tag Alarm and Event Server is connected. When
disconnected, the icon flashes red.
For all of the possible priorities and alarms states that can be shown in the Alarm
and Event objects, see FactoryTalk Alarms and Events Help:
1. In Windows, click Start > All Programs > Rockwell Software >
FactoryTalk Alarms and Events > User Documentation > FactoryTalk
Alarms and Events Help.
2. In the section "Monitor alarms during run time," see these topics:
a. Alarm and Event Summary > About the columns in the Alarm and
Event Summary
b. Alarm Status Explorer > About the columns in the Alarm Status
Explorer
c. Alarm and Event Log Viewer > About the columns in the Alarm and
Event Log Viewer
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Acknowledge an alarm
When you acknowledge an alarm it does not correct the condition causing the
alarm, but it indicates that an operator is aware of the alarm.
Tip: The Digital Alarm Properties, Level Alarm Properties, and Deviation Alarm Properties dialog boxes each
contain a Control Tags tab that allows you to acknowledge alarms by using tags in the controller (remote
acknowledgment).
• At runtime, the alarm state in graphic objects changes to Acknowledged when the remote acknowledge tag
value is changed to positive.
• The alarm import and export functions support remote acknowledgment.
See FactoryTalk Alarms and Events Help for more information on using the Control Tags tab.
A single tag might have several alarm conditions In Alarm. Each alarm condition
must be acknowledged separately. For example, a tag that monitors a temperature
might trigger HI and HIHI alarm conditions by the time it is acknowledged. The
alarm could also go In Alarm and Out of Alarm several times before it is
acknowledged.
Previous occurrences of an alarm that have gone Out of Alarm and then back In
Alarm cannot be acknowledged. These older occurrences are referred to as out of
scope and are displayed in the alarm list with a different icon. When the most
recent occurrence of an alarm is acknowledged, previous occurrences are removed
from the alarm list.
In the Alarm and Event Summary event list, do one of the following:
• Select the alarms you want to acknowledge, and then click the
Acknowledge selected alarm button .
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• Select the alarms you want to acknowledge, right-click the selected alarms,
and then click Ack.
1. In the Alarm and Event Summary event list, do one of the following:
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Tip: You can view the last comment that was entered for an operation (for example, ack, disable, suppress) in the
Alarm Details dialog box. To view a comment associated with an alarm state, select an alarm and then click the
Show details for the selected alarm button on the toolbar. In the Alarm Details dialog box, expand an
alarm state (Disabled, Suppressed, Acknowledged, and so on) to view the comment associated with that state.
• Click Ack page of alarms . All alarms currently visible in the event list
are acknowledged.
• Right-click one of the alarms and then click Ack Page.
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Unlike a silenced alarm, a disabled alarm does not trigger the alarm bell in the
Alarm and Event Banner if the alarm condition occurs again after the alarm was
disabled.
Tip: Disable alarms that are related to equipment that is being shut down or serviced.
To enable alarms, use the Alarm Status Explorer. See Enable selected alarms on
page 117.
When an alarm is enabled, the operator is notified when the alarm condition
occurs. Enabled alarms sound the alarm bell, and continue appearing as new events
in the Alarm and Event Summary, unless they are suppressed.
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Important: You can use FactoryTalk Security to control who can disable or suppress alarms. If a user attempts to
perform an operation for which they do not have the required security rights, the operation will fail and a
message will be displayed stating that the user has insufficient rights to perform the operation. To add
another level of security, the Alarm and Event Summary can be configured not to show the toolbar
buttons, which also hides those operations on the context (shortcut) menu.
1. In the Alarm and Event Summary event list, do one of the following:
• Select the alarms you want to disable, and then on the toolbar, click the
Disable selected alarm button.
• Select the alarms you want to disable, right-click the selected alarms,
and then click Disable.
2. In the Disable Alarm dialog box, type a comment (for example, to explain
why the alarm is disabled) and then click Disable.
This comment is stored with the alarm and is logged to the Comment field
in the Alarm and Event Log, which you can view using the Alarm and Event
Log Viewer.
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Tip: Any alarms you disable stay in that state until you enable them again. You must use the Alarm Status Explorer
to enable alarms.
To enable an alarm
2. In the Alarm Status Explorer window, select the alarms you want to enable
and then click the Enable selected alarm button .
Any alarms you enable stay in that state until you disable them again.
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For details about the other features of the Alarm Status Explorer, click
Help in the dialog box.
Disable an alarm instead of suppressing it if you want to completely turn off the
alarm detection logic for the alarm source and prevent the alarm from being
detected. See Disable selected alarms on page 116.
Suppress an alarm
1. In the Alarm and Event Summary event list, do one of the following:
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• Select the alarms you want to suppress and then click the Suppress
selected alarm button .
• Select the alarms you want to suppress, right-click the selected alarms,
and then click Suppress.
2. In the Suppress Alarm window, optionally type a comment, and then click
Suppress.
A comment is stored with the alarm and is logged to the Comment field in
the Alarm and Event Log, which you can view using the Alarm and Event
Log Viewer.
Unsuppress an alarm
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1. In the Alarm and Event Summary, right-click an alarm and then click
Alarm Status.
2. In the Alarm Status Explorer window, select the alarm or alarms you want
to unsuppress, and then on the toolbar click the Unsuppress selected
alarm button.
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Tip: You can filter alarm sources to make it easier to find the alarm you want. In the Name box, type all or part of an
alarm name, or select an alarm status from the list. You can use the * and ? wildcard characters in the filter. For
details about filtering alarm sources, see FactoryTalk Help. In Windows, click Start > All Programs >
Rockwell Software > FactoryTalk Tools > FactoryTalk Help.
This comment is stored with the alarm and is logged to the Comment field
in the Alarm and Event Log, which you can view using the Alarm and Event
Log Viewer if historical logging has been configured.
For details about the other features of the Alarm Status Explorer, click the
Help button .
A shelved alarm is displayed in the Alarm and Event Summary or Alarm Status
Explorer. However, a shelved alarm is not displayed in the Alarm and Event
Banner.
Disable an alarm, instead of shelving it, if you want to completely turn off the
alarm detection logic for the alarm source, and prevent the alarm from being
detected. See Disable selected alarms on page 116 for more information.
Shelve an alarm
1. In the Alarm and Event Summary event list, do one of the following:
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• Select the alarm you want to shelve and click the Shelve selected alarm
Field Description
Alarm name Shows the name of the selected alarm.
If multiple alarms are selected, this shows as Multiple (x alarms selected) where x is
the total count of selected alarms.
Shelve duration Specifies the period of time the alarm should be shelved. Once the shelve duration
expires, the alarm is unshelved. The value must be a whole number.
• Default: 1
• Minimum: 1
• Maximum: 2147483647
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When you reshelve alarms, the conditions vary depending on the type of alarms:
Unshelve an alarm
If alarms that were previously shelved need to be monitored again, you can
unshelve the specified alarms in the Alarm Status Explorer.
1. In the Alarm and Event Summary window, right-click an alarm and then
click Alarm Status.
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2. In the Alarm Status Explorer, select the alarm or alarms you want to
unshelve, and then click the Unshelve selected alarm button on the
toolbar.
3. In the Unshelve Alarm dialog box, optionally enter a comment about why
the alarm is unshelved, and then click Unshelve.
The comment is stored with the alarm and is logged to the Comment field
in the Alarm and Event Log, which you can view using the Alarm and Event
Log Viewer if historical logging has been configured.
You can also unshelve all shelved alarms in the Alarm and Event Summary:
1. In the Alarm and Event Summary event list, do one of the following:
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3. The Unshelve All Alarms dialog box appears. Optionally enter a comment
on why the alarms are unshelved and then click Unshelve All.
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Chapter 10
Use the FactoryTalk Alarm and Event Log Viewer to view alarms and events that
have been logged to a Microsoft SQL Server database that is configured to store
historical alarm and event data.
Tip: If you do not have a Microsoft SQL Server database installed, we recommend that you install it using the batch
file available on the FactoryTalk View installation DVD in the FTView\Redist folder. For installation instructions,
see Install Microsoft SQL Server 2008 R2 SP2 Express on page 211.
If you already have Microsoft SQL Server installed, you may need to change the configuration options to log
alarm and event messages. For configuration instructions, see Use an existing Microsoft SQL Server database on
page 217.
Use the Alarm and Event Log Viewer to display entries corresponding to all event
types or to filter the events you want to view. Alarms and events generated during
run time can be logged to a Microsoft SQL Server database.
Important: Simple Events are not currently supported. A simple event describes a simple occurrence in the system,
such as failure to access a computer or device. Condition-related events--those that relate to changes in
alarm state, and tracking-related events--those that monitor audited changes to the system, are
supported.
To set up historical alarm and event logging, here is an overview of the steps to
follow. Each step is explained in detail in this chapter.
Before you begin • If you do not already have Microsoft SQL Server software installed, you can
install it from the FTView\Redist folder on the FactoryTalk View
installation DVD. For installation instructions, see Install Microsoft SQL
Server 2008 Express on page 211.
• Define alarms as described in Define device-based alarms in Logix5000
controllers on page 29 and Add a tag-based alarm server for Logix5000,
PLC-5, SLC 500, or third-party controllers on page 67.
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• Add the appropriate device server as described in Add a device server for
Logix5000, PLC-5, or SLC 500 controllers on page 53.
• Set up graphic display objects as described in Set up graphic displays on page
79.
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Confirm that the SQL Server To log historical alarms and events, you can either install Microsoft SQL Server or
you can use an existing SQL Server database already installed on your network. If
software is installed you are using an existing SQL Server database you need to set up your database for
alarm and event logging. See Summary of steps on page 217.
FactoryTalk Alarms and Events can log historical data to any of the supported
SQL Server databases. For more information, see Supported SQL Server databases
on page 217.
Tip: SQL Server 2008 R2 SP2 Express software is available on the the FactoryTalk View installation DVD in the
FTView\Redist folder.
To install SQL Server 2008 R2 SP2 Express, see Install SQL Server 2008 R2 SP2 Express on page 211.
If you are using an existing SQL Server database, see Use an existing SQL Server database on page 217.
Add a database definition Create a database definition that specifies the connection information for the
database and creates the required database objects.
to your FactoryTalk system
Step 1. Open an existing application in FactoryTalk View Studio
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1. In the Explorer window, expand the folders System > Connections and
then right-click the Databases folder. Click New Database.
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Tip: To improve efficiency when writing to the database, information is sent to a cache file located on the computer
hosting the alarm server before writing to the database.
3. Click the Advanced tab. The system will attempt to create the database, the
user account, and the tables that are necessary to store the alarm and event
information. If the database or user does not already exist in SQL Server,
you are prompted to create them. Click Yes.
4. Configure the settings for the Alarm and Event Historian Database.
5. If the connection to the database is lost, alarm and event information will
continue to be cached to files. After the connection is restored, the cached
information will be sent to the database.
6. When you finish, click OK. If you are prompted to create the database, click
Yes. The database definition is added to the Databases folder and is ready
for use.
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If no alarm history database is associated with an alarm server, the alarm server
does not log any historical data. You can associate different alarm servers with
different alarm history databases, or you can have all alarm servers log their data to
the same database.
For details about setting up alarm servers, see Add a device server for Logix5000,
PLC-5, or SLC 500 controllers on page 53 or Add a tag-based alarm server for
Logix5000, PLC-5, SLC 500, or third-party controllers on page 67.
1. To run FactoryTalk View Studio, click Start > All Programs > Rockwell
Software > FactoryTalk View > FactoryTalk View Studio.
1. In the Explorer window, expand the application tree until each alarm server
is visible.
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2. Right-click the alarm server named FTAE Server that you created in Add a
device server for Logix5000, PLC-5, or SLC 500 controllers on page 53.
Click Properties.
3. For an RSLinx Enterprise Device Server, do the following and then click
OK:
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4. For a Tag Alarm and Event Server, do the following and then click OK:
• In the Tag Alarm and Event Server Properties dialog box, click the
Priorities and History tab.
• Under Alarm History, select the Enable history check box.
• In the Database Definition list, select a definition. In this example, we
use FTAE_History.
Create an Alarm and Event Use the Alarm and Event Log Viewer to view alarm and event information
Log Viewer display previously logged in a Microsoft SQL database configured to store historical data.
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1. To run FactoryTalk View Studio, click Start > All Programs > Rockwell
Software > FactoryTalk View > FactoryTalk View Studio.
2. If necessary, resize the graphic display to about the same size as the one you
created for the Alarm and Event Summary.
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Step 3. Add an Alarm and Event Log Viewer object to the display
1. On the Objects menu, point to Alarm and Event and then click Log
Viewer (or click the Alarm and Event Log Viewer toolbar button ).
2. Hold the left mouse button down and drag the mouse to create a rectangle
that is the size required for the Alarm and Event Log Viewer object.
3. When the object is the correct size, release the left mouse button. The
Alarm and Event Log Viewer object is drawn on the graphic display.
Step 4. Configure the properties of the Alarm and Event Log Viewer
1. To open the Alarm and Event Log Viewer Properties dialog box,
double-click the Alarm and Event Log Viewer object.
2. On the General tab, select the alarm log whose entries you want to view. In
the previous example, we selected FTAE_History. This is the SQL database
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3. Click the Columns tab, and then clear the Area check box.
4. On the other tabs, set properties to customize the Log Viewer display, as
desired. For details, click Help.
2. In the Save dialog box, type a name for the new display and then click OK.
In this example, we use Alarm and Event Log Viewer for the name of the
graphic display.
Create a button to open the Alarm and Event Log Viewer display
In this section, we add a button to open the Alarm and Event Log Viewer display
in the same FactoryTalk View Client window as the Alarm and Event Banner
display.
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2. If necessary, resize the graphic display to about the same size as the one you
created for the Alarm and Event Summary.
1. On the Objects menu, point to Push Button, and then click Button (or
click the Button button on the toolbar).
2. Hold the left mouse button down and drag the mouse to create a rectangle
the correct size for the button and then release the mouse button.
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1. Click the Browse button (...) to the right of the Press action field to open
the Command Wizard.
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2. In the Command Categories pane on the left, expand Graphics > Graphic
Displays > Navigation.
3. In the list of commands on the right, click Display, and then click Next.
4. In the File list, select the name of the graphic display that is to open when
the button is clicked.
In this example, we want the button to start the Alarm and Event Log
Viewer, so we select Alarm and Event Log Viewer.
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7. In the Caption box, type Run the Alarm and Event Log Viewer. Press the
Enter key after the word Alarm so that the text wraps to the next line. This
is the text that will appear on the button.
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2. In the Display Settings dialog box, make the following changes on the
Properties tab:
2. In the Save dialog box, type a name for the new graphic display, and then
click OK.
In this example, we use Menu Bar for the name of the graphic display.
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Create a startup macro for This section shows you how to modify the startup macro you created in Set up
graphic displays on page 79. This example also shows you how to add commands
the Menu Bar display to the startup macro that will open the button display you just created and dock it
to the top of the client window.
The macro editor opens, showing the Banner display command Display
"Alarm and Event Banner" /DB.
3. In the list of commands on the right, select Display and then click Next.
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5. Select the Window Position check box. In the list of window positions,
click Docked to the Top.
6. To save the configuration and display it in the macro editor, click Finish.
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View historical alarm data Use the Alarm and Event Log Viewer--embedded in a FactoryTalk View graphic
display--to view, sort, filter, and export historical alarm information stored in
in a FactoryTalk View SE Alarm and Event Logs.
Client
With the Alarm and Event Log Viewer, you can:
• Display alarm and event information that has been logged by the
FactoryTalk Alarm and Event Historian.
• Define filters to determine which logged alarms and events will be displayed.
• Sort the alarms and events that will be displayed.
• From the Windows Start menu. See Monitor and interact with alarms at
run time on page 103.
• From within FactoryTalk View Studio, which is covered in this section.
• By double-clicking a FactoryTalk View SE Client configuration file (*.cli).
Start the FactoryTalk View SE Client from within FactoryTalk View Studio
1. If FactoryTalk View Studio is not still open, click Start > All Programs >
Rockwell Software > FactoryTalk View Enterprise> FactoryTalk View
Studio.
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5. In the Launch FactoryTalk View SE Client dialog box, select Alarms and
Events Demo.cli and then click OK.
The FactoryTalk View SE Client opens after a few moments. The button
appears at the top of the window and the Alarm and Event Banner appears
at the bottom.
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6. Click the Run Alarm and Event Log Viewer button to make the Log
Viewer appear in the middle of the client window:
7. Click the Run Alarm and Event Summary button on the Banner display at
the bottom of the window. The Summary display replaces the Log Viewer.
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Chapter 11
Develop and test your It is good practice when developing a FactoryTalk Alarms and Events application
to develop and test with all alarm servers configured without redundancy. This
application without approach effectively reduces the size and complexity of the application during the
redundancy development and test phases.
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Existing alarm servers and tag data servers can be configured to support
redundancy if the distributed system supporting your FactoryTalk application has
been adequately planned and prepared beforehand.
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Upgrade an existing In this section, you will upgrade a configured Rockwell Automation device-based
alarm server (RSLinx Enterprise) to support redundancy using a secondary
device-based alarm server computer already configured in the FactoryTalk network distributed application.
1. To run FactoryTalk View Studio, in Windows, click Start > All Programs
> Rockwell Software > FactoryTalk View > FactoryTalk View Studio.
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4. Click Open.
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1. In the Explorer window, right-click the alarm server FTAE Server and
then select Properties.
Tip: If your distributed network application has been planned and implemented beforehand as recommended, then
the secondary server computer name will be listed in the Select Computer dialog box.
4. Select the name of the secondary server computer in the Select Computer
dialog box and then click OK.
1. In the Explorer window, click the RSLinx Enterprise server FTAE Server,
and then double-click Communication Setup.
Tip: The secondary controller is normally the same device as the primary controller but a different path may be used
on the Primary tab. For instance, the secondary path may pass through an alternate bridge device in order to
provide redundancy at the communications level.
3. To set the path to the secondary controller, click the Apply button.
Upgrade an existing In this section, you will upgrade a configured Rockwell Automation tag-based
alarm server to support redundancy using a secondary computer configured in the
tag-based alarm server FactoryTalk network distributed application.
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1. To start FactoryTalk View Studio, in Windows, click Start > All Programs
> Rockwell Software > FactoryTalk View > FactoryTalk View Studio.
4. Click Open.
In the Explorer window, open the application My Network App and find
the tag-based alarm server, for example, TagAE.
1. In the Explorer window, right-click the alarm server TagAE and then select
Properties.
2. In the Tag Alarm and Event Server Properties dialog box, click the
General tab. Select the Load when operating system initializes startup
type option.
Important: The configuration options on the Redundancy tab will be disabled if the Load when operation system
initialized option is not selected on the General tab. This is because redundant servers need to be
running and available in order to exchange redundant information in preparation for an unexpected
switchover, even when the HMI application is not actually running.
3. In the Tag Alarm and Event Server Properties dialog box, click the
Redundancy tab.
5. Select the secondary server computer from the computer list and then click
OK.
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Tip: If your distributed network application has been planned and implemented beforehand as recommended, then
the secondary server computer name will be listed in the Select Computer dialog box.
6. In the Tag Alarm and Event Server Properties dialog box, the switchover
option Continue using the secondary server even when the primary
server becomes available again is selected by default. This allows you to use
manual switchover to test the redundant pair. You can change the selection
when testing is complete. If you select Switch over to primary server when
it becomes available again manual switchover is not available.
Check the status of an Follow this example anytime you change the configuration properties and settings
of an alarm server.
alarm server
After changing the alarm server configuration you need to reboot the server
computer. For a network distributed application or network station application,
the recommended start up sequence is:
4. Operator workstations
This example demonstrates how to check the status of a redundant alarm server in
FactoryTalk View Studio using the device alarm server FTAE Server created in
Add a device server for Logix5000, PLC-5, or SLC 500 controllers on page 53.
1. To start FactoryTalk View Studio, in Windows, click Start > All Programs
> Rockwell Software > FactoryTalk View > FactoryTalk View Studio.
4. Click Open.
In the Explorer window, open the application My Network App and find
the device alarm server, for example, FTAE Server.
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1. In the Explorer window, right-click the alarm server FTAE Server, and
then click Server Status.
Tip: To test your redundant server configuration, trigger a manual switchover by clicking the Switchover button. The
Switchover button is enabled if the server is configured for redundancy, the Switchover options selection is
Continue using the secondary server, even when the primary becomes available again (default), and
both the primary and secondary servers are currently available.
2. To close the Server Status dialog box without making any changes, click
Cancel.
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Appendix A
You can use language switching to display text strings that you define when you
create an application, in up to 40 different languages. At run time, a FactoryTalk
View SE Client can switch between any of the languages the application supports.
In a network distributed application or network station application, multiple
clients can run in different languages at the same time.
Important: Time and date formats do not switch. Alarm and Event objects in FactoryTalk View always display the
date and time format of the operating system. The rest of a FactoryTalk View application shows the
format for the language FactoryTalk View is displaying.
Dialog boxes that are part of the graphical user interface of FactoryTalk Alarms and Events but not user
configurable—for example, the Acknowledge with Comment dialog box—do not switch languages.
They are displayed in the language of the operating system.
Historical alarm and event messages do not switch languages. They are displayed in the language in
which they were logged.
Before you begin To implement language switching, the procedure depends on whether you are
using device-based alarm monitoring or tag-based alarm monitoring. If you are not
sure what type of alarm monitoring to use, see Plan your system on page 23.
• Review Add a tag-based alarm server for Logix5000, PLC-5, SLC 500, or
third-party controllers on page 67.
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• If your alarms and events system uses a data server, review Add an OPC
Data Server for third-party controllers on page 63.
• PLC-5, SLC 500, third-party, or Logix5000 controllers that have not been
programmed with alarm instructions included in the Logix Designer
application (or RSLogix 5000 software version 16 or later)
• RSLogix 5 or RSLogix 500 software
• RSLinx Enterprise, RSLinx Classic (for bridging from Ethernet to DH+ or
DH-485 networks), or a third-party OPC Data Server (for example,
KEPWare server) for communicating with third-party controllers
• FactoryTalk View Studio or FactoryTalk Administration Console
• Microsoft Excel® (for editing exported alarm messages in multiple languages)
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To create device-based alarm messages in multiple languages you can use the
Create device-based alarm
import and export features in the Logix Designer application (or RSLogix 5000
messages software). At run time, alarm messages located in Logix5000 controllers can be
displayed in the language of the FactoryTalk View application in which they are
displayed.
When RSLinx Enterprise connects to the controller, all alarm messages and their
languages are uploaded from the controller. When a FactoryTalk View SE Client
runs, the FactoryTalk Alarms and Events objects (Alarm and Event Summary, for
example) connect to the FactoryTalk Alarms and Events system and request alarm
messages in the current language. When you switch languages on the client
computer, the alarm monitoring system and all of the client screens switch to the
appropriate language on that specific client.
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Important: Historical alarm messages are logged in the language currently associated with the Alarm and Event Log.
The Alarm and Event Log displays messages in the language in which they were logged. For example, a
message logged in English will be displayed in English, even if the language is switched to Italian.
2. In RSLogix 5000 software version 17 or later, you select a language for the
project, and then in the Project Documentation Language Configuration
dialog box you export a localization file that contains documentation from
the project. The documentation included in the text (*.txt) file includes
user-defined logic comments, component names, and alarm messages. The
text strings can be translated into other languages and added to the file. Use
the Project Documentation Language Configuration dialog box to
import strings back into the project. See Translating alarm messages using
RSLogix 5000 version 17 or later on page 167.
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If your RSLogix 5000 project includes a large number of programs, and you
want to translate alarm messages from only one of them, you can make
selections in the Export dialog box to limit the data that is exported. For
details, click Help.
Tip: When translating to or from Unicode character sets (for example, Asian languages), you must export and then
import the RSLogix 5000 tag database as a .txt file. The .csv format does not support Unicode character sets. This
limitation does not apply to Tag Alarm and Event Servers.
1. In Windows Explorer, locate the file you exported and then double-click it
to open it in Notepad. You can also edit the file using Microsoft Excel.
The last line of text in the file is the alarm definition. The first element from
the left is the instruction type (ALMMSG:) and the language string for the
alarm message (en-us for English in the United States).
The alarm message text appears as the fourth element from the left (Tank
Temperature is High).
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2. Copy the ALMMSG line and paste it at the end of the file.
3. Change en-us to it-it (for Italian in Italy), and then change the alarm
message text to read La temperatura del serbatoio e alta.
4. Paste another copy of the ALMMSG line at the end of the file.
5. Change en-us to de-de (for German in Germany), and change the alarm
message text to read Hohe Tanktemperatur!.
Tip: When you import alarm messages, the system verifies the message length and displays a warning if the alarm
message exceeds the character limit.
2. In the Import window, select the file you modified and then click Import.
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To update the controller with additional alarm messages in the new languages,
download the project to the controller.
The steps in this procedure apply to RSLogix 5000 software version 17 and later,
and the Studio 5000 Logix Designer application version 21 and later, both
referred to in this procedure as the application.
To translate alarm strings use the project documentation import and export
feature. Only the information that is necessary for localization is included in the
exported file.
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4. After you select a language for the project, the Project Documentation
Language Configuration dialog box opens. If the dialog box does not open
after a short time, click Documentation Languages on the Tools menu.
To export a localization file, click Export.
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7. Specify the name and location of the exported localization file and then
click Export.
8. Click OK.
1. In Windows Explorer, locate the file you exported. Right-click the file,
point to Open With and then click Microsoft Excel.
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3. In the Select File dialog box, select the file you modified and then click
Import.
5. Click OK.
Tip: When you import alarm messages, the application verifies the message length and displays a warning if the
alarm message exceeds the 255 character limit.
To update the controller with additional alarm messages in the new languages,
download the project to the controller.
Next, either continue with setting up tag-based alarm messages, or set up a graphic
display for language switching. See Add buttons to a graphic display to switch
languages at run time on page 177.
Create tag-based alarm The alarm messages in a tag-based alarm server also support language switching. As
with device-based alarms, in FactoryTalk View you can also enter text strings in
messages multiple languages in two ways:
1. The messages in the Alarm and Event Setup editor are saved in the
language you select when opening an application in FactoryTalk View.
2. After creating alarm messages in one language, you can export them from
FactoryTalk View to a Microsoft Excel (*.xls ) or XML file (*.xml ), add
translated versions of the strings to the exported file, and then import them
into FactoryTalk View again.
The maximum length for alarm messages is 255 characters. When you
import alarm messages, anything over 255 characters is truncated.
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1. To start FactoryTalk View Studio, in Windows click Start > All Programs
> Rockwell Software > FactoryTalk View > FactoryTalk View Studio.
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4. In the Language list, select the language in which you are creating your
application (in this example, English (United States), en-US), and then
click Open.
This section uses the FactoryTalk Tag Alarm and Event Server you created in Add
a tag-based alarm server for Logix5000, PLC-5, SLC 500, or third-party
controllers on page 67. If you have not yet created the server, do so before
continuing.
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1. In the Explorer window, expand the new Tag Server, and then
double-click Alarm and Event Setup.
2. In the Alarm and Event Setup dialog box, on the toolbar, click the down
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3. In the Digital Alarm Properties dialog box, in the Name box, type
TankTempThreshold.
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4. In the Input Tag field, type system\Second. This tag uses the second count
from the computer's internal clock to trigger the alarm. You can also click
the Browse button (...) beside the Input Tag field to select the
system\Second tag and then click OK.
5. In the Digital Alarm Properties dialog box, in the Condition list, select
Input = 0. This triggers the alarm every time the value of the system\Second
tag is 0, which happens every minute.
6. In the Message field, type Tank Temperature is High, and then click OK.
7. Close the Alarm and Event Setup editor and save your changes.
Add languages to the 1. In FactoryTalk View Studio, on the Tools menu, click Languages.
application
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When the Display undefined strings using the default language check
box is selected, any strings that are not defined in the current language are
displayed in the default language at run time.
When this check box is not selected, any strings that are not defined in the
current language are displayed as question marks (???) at run time.
3. In the Add Language dialog box, click German (Germany) and then click
OK.
4. In the Language Configuration dialog box, click Add to add the next
language.
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5. In the Add Language dialog box, click Italian (Italy) and then click OK.
Add buttons to a graphic In this section, we add a button to a graphic display which can be used to switch
among available languages at run time.
display to switch languages
at run time Step 1. Create a new graphic display
1. On the Objects menu, click Button and then click Push Button.
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2. In the graphic display, hold down the left mouse button and then drag the
mouse to draw a box for the button.
4. On the keyboard, press Ctrl-V twice, to paste two more copies of the
button in the graphic display.
7. On the Arrange menu, click Align Top to align the tops of the buttons.
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8. On the Arrange menu, click Space Horizontal to space the buttons equally
apart.
3. Click the Browse button to the right of the Release action field. The
Command Wizard opens.
4. In the Command Categories pane on the left, expand All Commands and
Macros.
5. In the list of commands on the right, click Language, and then click Next.
6. In the Language ID list, select the name of the language and then click
Finish.
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9. Repeat the steps above to add captions to the other two buttons:
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• For the second button, the press action is Language it-IT (Italian for
Italy).
• For the second button, the caption is Italiano.
• For the third button, the press action is Language de-DE (German for
Germany).
• For the third button, the caption is Deutsch.
1. On the Objects menu, point to Alarm and Event, and then click
Summary (or on the toolbar, click the Summary button ).
2. In the graphic display, hold the left mouse button down and drag the mouse
to create a box for the Alarm and Event Summary object.
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3. When you have the object the required size, release the left mouse button.
The Alarm and Event Summary object is drawn on the display.
2. In the Save dialog box, type a name for the graphic display and then click
OK.
Enter alarm messages in In this section, we edit our application twice. The first time, we open the
application in Italian, and enter the Italian alarm message in the Alarm
other languages Properties dialog box.
Next, we export the alarms and events to an Excel spreadsheet, enter the German
alarm message in Excel, and then import the alarm messages again into our
application.
When you enter alarm messages in multiple languages in Excel, you can add the
text strings for all languages to one Excel file, and then import the translated text
for all languages into the application in one operation.
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When you import alarm messages, the maximum length that is allowed is 255
characters. Alarm messages longer than 255 characters are truncated.
3. In the list of applications, click the name of your application (in this
example, My Local Site).
4. In the Language list, select Italian (Italy), it-IT and then click Open.
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1. In the Explorer window, expand the Tag Server, and then double-click
Alarm and Event Setup.
2. In the Alarm and Event Setup editor, click the Digital tab and then
double-click the TankTempThreshold alarm to edit it.
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3. In the Digital Alarm Properties dialog box, in the Message field, type La
temperatura del serbatoio e alta and then click OK.
1. Right-click the Tag Alarm and Event Server where the alarms are defined,
and then click Import and Export.
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In this example, right-click the Tag Alarm and Event Server called Tag
Server.
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If you have many alarms and you want to export only some of them, you can
filter the list of alarms to find the ones you want, and then you can include
only those alarms you need in the exported file. For details, click Help.
4. In the Messages to Export window, leave Export messages for all alarms
selected, leave all of the languages selected, and then click Next.
In this window you can choose whether to export all alarm messages, the
messages for only the alarms you selected in the previous step, or no alarm
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messages, which then exports only the alarm data. If you are exporting alarm
messages, you can also select which languages you want to export.
5. In the Specify Output File window, leave the file name as it is. You can
specify a location where you want the file to be saved or use the default
location that is displayed, and then click Finish.
Each alarm is located in a new row in the spreadsheet. The column names
correspond to the settings for each alarm. At the bottom of the Excel
window there are tabs that organize the alarms by type (Digital, Level,
Deviation).
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Two additional tabs contain the alarm messages and the tag update rates.
These items are located on their own tabs because they can apply to
multiple alarms.
For example, if you had 50 alarms, you could use the same alarm message for
10 of them, but have different messages for the rest. Instead of editing the
same alarm message 10 times, you only need to edit it once. Each alarm
message has its own numeric identifier (in the Message column located in
column H in our example), which links a message to each alarm (level
alarms can have a different message for each level).
The maximum length for an alarm message is 255 characters. Messages that
are longer than 255 characters are truncated when they are imported.
3. To add a new language for messages, add a new column and then type the
associated language identifier as the column heading. For example, click cell
D1 and then type de-DE. This is the language identifier for German.
For example, the column heading, en-US is the language identifier for
English (United States). For more information, see Language identifiers for
language switching on page 241.
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4. To add messages, type the new message in a row under the column specified
for that language. For example, click cell D2 and then type Hohe
Tanktemperatur!
5. At the bottom of the Excel window, click the Tag Update Rates tab. The
columns are labeled with the update rates. For example cell A-1, is labeled
0.10 Seconds and cell E-1 is labeled 2 Seconds.
6. To update an input tag every 2 seconds, enter the name of the input tag in
the column labeled 2 Seconds.
1. In FactoryTalk View Studio, right-click the Tag Alarm and Event Server
where the alarms are defined, and then click Import and Export.
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In this example, right-click the Tag Alarm and Event Server called Tag
Server.
3. In the File to Import window, select the Excel spreadsheet to which you
added the German alarm message and then click Next.
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4. In the Alarms to Import window, select Import only alarm messages, and
then click Next.
In this window you can choose to overwrite any existing alarms, add only
the new alarms--leaving all existing alarms unchanged, or delete all existing
alarms and then import only those that are in the import file.
Do not select either of the other two options in this window. In our Excel
spreadsheet, we added a language to an existing alarm message; we did not
create a new alarm message. If you do not choose to update existing
messages, the translated text will not appear in your alarm messages.
Create a Display Client Because the Language command is ignored when you test run an application, you
need to run the application from the FactoryTalk View Site Edition Client.
configuration file to test
alarm messages
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1. In Windows, click Start > All Programs > Rockwell Software >
FactoryTalk View > FactoryTalk View Site Edition Client. The
FactoryTalk View SE Client Wizard opens.
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For details about using the FactoryTalk View Site Edition Client Wizard,
click Help in the wizard.
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Test alarm messages at run For details about triggering an alarm in the Logix Designer application (or
time RSLogix 5000 software), see step 6: "Test the alarm instruction by switching to
run mode and triggering the alarm" in Configure the alarm and download to the
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When an alarm conditions occurs, the alarm appears in the Alarm and Event
Summary in the default run-time language (in this case, English for the United
States).
When you click the Italiano button, the alarm message appears in Italian. Notice
that the other parts of the Alarm and Event Summary (for example, the Details
pane) currently appear in the language version of the FactoryTalk View software
you have installed on your computer. However, you can make these items switch
languages by editing the properties of the Alarm and Event Summary to modify
the column heading text. You can also export the graphic display's language strings
in FactoryTalk View, and then translate them before importing them again.
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The behavior of the display is the same when you click the Deutsch button to
display the alarm message in German.
The labels on the buttons do not change when switching languages. This is the
expected behavior because there are no translated strings for the buttons, and the
Display undefined strings using the default language check box is selected. If
you do not select this check box, undefined strings are displayed as question marks
(?) at run time.
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3. Translate the strings. You can use Notepad or Microsoft Excel. Excel is
useful for large numbers of strings.
Tip: For more detailed information about setting up language switching, see the FactoryTalk View Site Edition Help in
FactoryTalk View Studio. Also see the FactoryTalk View User's Guide in FactoryTalk View--click Help > Online
Books.
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• Text you specify for graphic objects and global objects including captions,
tool tip text, time and date embedded variables, and numeric embedded
variables.
• Graphic and global object display titles specified in the Display Settings
dialog box.
• Text objects created in graphic displays and global object displays.
• Text that is part of the language version of the FactoryTalk View Studio
Site Edition or Client software, such as information from system tags, which
is displayed in the same language as the operating system. These are
translated when FactoryTalk View is localized.
• Text that can be displayed at run time but is used to operate the application,
such as the names of graphic displays, and command strings.
• Tag descriptions and string constants in expressions.
• Text in the title bar of a FactoryTalk View Site Edition Client window,
which is part of the setup of the client, not part of the application.
Any Alarm Fault List messages that you created in RSLogix 5000 (in the Alarm
Properties dialog box) do not currently switch languages.
You can use the Alarm and Event Banner Properties dialog box to configure
tooltips and panel captions in multiple languages. Define strings in one language at
a time. FactoryTalk View controls which language is displayed. You cannot switch
the text labels for the alarm states and priorities.
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Tip: When configuring language switching for the Alarm and Event Banner, see the FactoryTalk View Site Edition Help
in FactoryTalk View Studio.
When the Alarm and Event Log Viewer is notified of a language switch, the
contents of the viewer, which consists of report data, are not translated. This data
continues to be displayed in the language that was used when the alarm or event
was logged.
If text for a language is not available, the text for the default language is used.
Tip: When configuring language switching for the Alarm and Event Log Viewer, see the FactoryTalk View Site
Edition Help in FactoryTalk View Studio.
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Appendix B
FactoryTalk Alarms and Events has been tested to conform to the following
performance limits.
Tip: All testing was performed with the recommended hardware. For details, see the FactoryTalk View Site Edition
Installation Guide.
Controller specifications The specifications vary depending on the controller firmware revision.
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Appendix B System performance and limits
Tested system limits In this topology, FactoryTalk Alarms and Events has been tested with the
following system limits:
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System performance and limits Appendix B
For historical alarm logging, you must be able to log on to a Microsoft SQL Server
database.
When a controller has been disconnected and then reconnected to alarm servers
on the network, alarms will start appearing in clients within 30 seconds. It may
take up to 2 minutes to fully recover, depending on the computer hardware and
the number of controllers and alarms in the system. In a redundant application,
the active server failover and manual switchover recovery time is the same as the
controller reconnect time.
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Appendix B System performance and limits
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Appendix C
FactoryTalk Alarms and Events software is installed when you install FactoryTalk
View Site Edition and RSLinx Enterprise software. It is not installed as part of the
FactoryTalk Services Platform. If you installed the platform on a computer where
FactoryTalk View Site Edition and RSLinx Enterprise are not installed, you will
not have the FactoryTalk Alarms and Events software and must install it
manually.
The following illustration shows a sample FactoryTalk system with Alarms and
Events installed on various computers.
Summary of steps Step 1. Confirm that FactoryTalk Services Platform is installed on the computer
where you are going to install FactoryTalk Alarms and Events.
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Appendix C Install FactoryTalk Alarms and Events manually
Confirm that FactoryTalk FactoryTalk Services Platform must be installed before installing FactoryTalk
Alarms and Events.
Services Platform is
installed To check if you have FactoryTalk Services Platform:
1. On the Start menu, click Control Panel and then double-click Add or
Remove Programs (in Windows 7 and Windows Server 2008, click
Programs and Features).
2. In the list, look for FactoryTalk Services Platform 2.10 (CPR 9) or later. If
it is not in the list, install it. For instructions, see either the FactoryTalk
View Site Edition Installation Guide or the RSLinx Enterprise installation
instructions.
Install FactoryTalk Alarms Log in as a user with administrative rights before you begin the installation. As
part of the installation process, FactoryTalk Alarms and Events creates program
and Events folders and modifies registry entries. To make these modifications, the user that is
currently logged in must have administrative rights on the computer on which
FactoryTalk Alarms and Events is installed.
3. If the .NET 3.5 Framework (SP1) is not already installed on your computer,
you are prompted to install it. Follow the instructions on the screen.
5. Click the option to accept the End User License Agreement and then click
Next.
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Appendix D
FactoryTalk Alarms and Events uses Microsoft SQL Server as the database engine
for logging alarm and event information. You can connect to an existing SQL
Server database. You can also install SQL Server 2008 R2 Express, which is
included in the FTView\Redist folder on the FactoryTalk View installation DVD.
If you do not have an existing SQL Server database, or do not plan to use it, follow
the instructions outlined in this chapter to make sure that SQL Server 2008 R2
Express is installed with the correct features enabled. See Summary of Steps on
page 212 for details.
You can install the database on the same computer used to host other FactoryTalk
servers, or on a separate computer. Depending on the size of your system, you
might choose to use a separate computer as a dedicated logging computer to
balance processing power.
For more information on using an existing SQL Server database, see Use an
existing SQL Server database on page 217.
Operating systems Microsoft SQL Server works with the following Microsoft Windows versions:
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Appendix D Install SQL Server 2008 Express
Summary of steps The following is a summary of the steps required to install SQL Server 2008 R2
SP2 Express. Each step is described in more detail on the following pages.
Step 1. Open the FTView folder, which is at the root of the FactoryTalk
View installation DVD. The subfolders Redist and System contain the
software for SQL Server 2008 R2 SP2 Express and its prerequisite software.
Step 2. Install the .NET Framework and other prerequisite software. The
SQL Server 2008 R2 SP2 Express installation fails without these
components.
Step 3. Run the SQL Server Install batch file to install and configure SQL
Server 2008 R2 SP2 Express.
Step 4. Configure the Windows firewall if you want to allow for remote
connections.
Step 1. Open the FTView The FTView folder is located at the root of the FactoryTalk View installation
DVD and contains the following folders:
folder
Folder Description
Redist\DotNet35SP1* Installation for Microsoft .NET Framework version 3.5 (SP1). You might already
have the .NET Framework software on your computer, but verify the correct
version is installed or the SQL Server install fails.
Redist\MSXML6* Installation for Microsoft Core XML Services (MSXML) version 6.0.
Redist\WindowsPowerShell10* Installation for Windows PowerShell 1.0.
Redist\SQLServerEXPR_2008R2SP2 Installation for SQL Server 2008 R2 SP2 Express
System\WindowsInstaller45* Installation for the Microsoft Windows Installer version 4.5.
(*) These software components are prerequisites that must be installed before you
install SQL Server 2008 R2 Express. There are other prerequisites but these are the
ones most commonly needed--they are included for your convenience. If the
installation program identifies other missing components, download them from
the Microsoft website.
Step 2. Install the .NET Install the software components described in the following sections.
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Tip: If you have .NET Framework 1.2 or any version before 2.0.50727, you must uninstall it (versions 1.0
and 1.1 do not have to be uninstalled) before installing the correct version.
MSXML6
To check if you have MSXML6
1. In Windows, click Start > Control Panel and then double-click Add or
Remove Programs (in Windows 7 and Server 2008, click Programs and
Features).
To install MSXML6
1. In Windows, click Start > Control Panel and then double-click Add or
Remove Programs (in Windows 7 and Windows Server 2008, click
Programs and Features).
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Appendix D Install SQL Server 2008 Express
1. At the root of the FactoryTalk View SE DVD, open the Redist folder, open
the WindowsInstaller45 folder, and then double-click the Windows
installer for your operating system.
1. In Windows, click Start > Control Panel and then double-click Add or
Remove Programs (in Windows 7 and Windows Server 2008, click
Programs and Features).
1. At the root of the FactoryTalk View SE DVD, open the Redist folder, open
the WindowsPowerShell10 folder, and then double-click the Windows
PowerShell installer for your operating system.
Step 3. Run the SQL Server The batch file installs SQL Server 2008 R2 SP2 Express on your computer with
the correct settings for logging alarms and events. The batch file configures the
Install batch file (not the following settings for SQL Server:
.exe)
• Allow remote connections to the database using the TCP/IP protocol.
• Enable SQL Server Browser.
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Install SQL Server 2008 Express Appendix D
4. In the Product Key window, click Next (SQL Server 2008 R2 SP2 Express
does not need a product key).
5. Review the End User License Agreement, select the check box to accept it,
and then click Next.
11. In the Server Configuration window, specify a service account for the SQL
Server Database Engine. Click Next.
12. In the Database Engine Configuration window, select Mixed mode and
then enter a password for the built-in SQL Server system administrator
account. If there is no user listed in the Specify SQL Server administrators
edit box, you must add a user. Click Next.
13. In the Error and Usage Report window, leave the check boxes unselected,
and then click Next.
Step 4. Configure the If you want to allow remote connections to the SQL Server database, the database
engine service and the SQL Server Browser service must be added to the Windows
Windows firewall
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Appendix D Install SQL Server 2008 Express
• Have remote clients (for example, a log viewer) that needs access to the
database.
• Want to configure the database remotely.
4. Click OK to accept the changes and close the Windows Firewall dialog
box.
216 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Appendix E
FactoryTalk Alarms and Events can use an existing Microsoft SQL Server as the
database engine for logging alarm and event information.
You must set up the correct settings for logging alarm and event data if you are
using an existing SQL Server database. For more information on the settings, see
Summary of steps on page 217.
Supported SQL Server FactoryTalk Alarms and Events can use any of the following Microsoft SQL
Server versions:
databases
• SQL Server 2014 Standard (64-bit)
• SQL server 2012 Standard SP2 (32-bit or 64-bit)
• SQL Server 2008 R2 Standard SP3(32-bit or 64-bit)
• SQL Server 2008 Standard SP4 (32-bit)
Remote connections to the To allow remote connections to the database you must configure the TCP/IP
SQL Server database protocol, the SQL Server Browser, and the Windows Firewall. Perform these steps
if you:
• Have remote clients (for example, a log viewer) that needs access to the
database.
• Want to configure the database remotely.
Summary of steps Step 1. Install SQL Server Management Tools on page 218
Step 2. Specify Mixed Mode authentication for the SQL Server database on page
218
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 217
Appendix E Use an Existing SQL Server database
2. In Windows, open Control Panel, and then open Programs and Features.
3. In the list that appears, select your SQL Server version and then click
Change or Change/Remove.
b. Enter the location of the Setup.exe file on the SQL Server installation
media, and then click OK to open the Microsoft SQL Server
Installation Wizard.
c. Follow the instructions in the wizard until you get to the Feature
Selection page.
e. Click Next.
1. Click Start > All Programs > Microsoft SQL Server 2008 > SQL Server
Management Studio.
2. In Object Explorer, right-click the server node, and then click Properties.
3. On the Security page, under Server authentication, select SQL Server and
Windows Authentication mode, and then click OK.
218 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Use an Existing SQL Server database Appendix E
5. On the General page, you may have to create and confirm a password for
the sa login.
6. On the Status page, under Login, click Enabled, and then click OK.
1. Click Start > All Programs > Microsoft SQL Server 2008 >
Configuration Tools > SQL Server Configuration Manager.
1. Click Start > All Programs > Microsoft SQL Server 2008 >
Configuration Tools > SQL Server Configuration Manager.
4. In the Properties dialog box, on the General tab, set Startup type to
Automatic, and then click OK.
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Appendix E Use an Existing SQL Server database
3. Click OK to accept the changes and close the Windows Firewall dialog
box.
Now add the SQL Server Browser service to the exception list:
14. Click OK to accept the changes and close the Windows Firewall dialog
box.
220 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Appendix F
This appendix shows how to replace the controller’s wall clock time in an alarm
event with a time stamp from an external source.
You can take events from an I/O card such as a 1756-IB16ISOE and use the
50-microsecond accuracy from the card’s time stamp when delivering an alarm to
the rest of the alarm monitoring system.
Resolve these points when you replace the normal time stamp provided with the
alarm instructions:
• Alarm time stamps must be in UTC with no time zone or daylight savings
time offset included (these offsets are automatically added to the time stamp
when it is displayed).
• The alarm time stamp is usually represented as a long integer (LINT) data
type, occupying one 64-bit word. Most I/O cards stamp time using two
double integers (DINT), occupying two 32-bit words.
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Appendix F Alarm time stamping
Advantage of using UTC for time stamps is that distributed events can be
compared, regardless of their geographical location or where they are, relative to
Daylight Savings Time (DST). The software reading the time stamp can then
convert UTC time stamps to local time. Logix 5000 and FactoryTalk Alarms and
Events graphic objects convert UTC time stamps to the local time of the
workstation running the software application.
Time stamps from different sources may or may not be returned in UTC format,
depending on the device generating the time stamp and how it is configured. For
example, a 1756-IB16ISOE module can return time in UTC if configured to do
so.
In the RSLogix 5000 software, time is often returned as two 32-bit DINT data
types instead of one 64-bit LINT data type. The FactoryTalk Alarms and Events
system requires the time stamps to use the LINT data type. If a module (for
example, the 1756-IB16ISOE module) returns the time stamp in two DINTs
instead of a LINT, you will have to convert the time format into a LINT. To
perform this conversion, an Add-On Instruction is available for download from
the RSLogix 5000 sample code website in the Rockwell Automation Sample Code
Library http://samplecode.rockwellautomation.com/. You can locate this code by
performing a search for LINT on the search page.
Local Time is typically used to trigger local events (like turning on a pump at
1:00AM during shift change). Local time values must be converted to UTC before
passing them to an alarm monitoring system.
222 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Alarm time stamping Appendix F
You can see the calculated result in RSLogix 5000, in the Controller Properties
dialog box, on the Date/Time tab, as shown in the following illustration.
We recommend using local time only to drive events from the controller, and not
to time-stamp alarms.
ALMD and ALMA alarm When the controller detects a condition that causes an In Alarm event, the
controller stores the current UTC value in the backing tag for the alarm.
blocks
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Appendix F Alarm time stamping
1. The alarm is provided by ladder logic that includes the ALMD or ALMA
instructions:
If you are using RSLogix 5000 version 20 or earlier, the instruction block is
like this:
2. In the ALMD Properties dialog box, in the Configuration tab, click the
Browse button (...) to edit the alarm message sent when the alarm is
triggered.
224 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Alarm time stamping Appendix F
3. On the Status tab, time stamps appear when the alarm is triggered,
acknowledged, returns to normal, or when the alarm count is reset.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 225
Appendix F Alarm time stamping
For details about adding an Alarm and Event Summary object to a graphic display
in FactoryTalk View, see Set up graphic displays on page 79.
Example
226 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Appendix G
Time synchronization
FactoryTalk Alarms and Events provides excellent resolution and accuracy for
alarms and events time stamps. You can build a very accurate time sequence for
events that led to a failure, or simply to diagnose the exact order of their
occurrence. Because the alarms are generated by the controller, the time-stamp
accuracy is a function of the rate of the controller’s ability to scan the alarm
instruction, plus the accuracy of the controller’s wall clock.
The Logix5000 Clock Update Tool lets you view and synchronize the system time
of the controllers and devices on a network, using any computer running
Microsoft Windows and RSLinx Classic. You can also schedule automatic
synchronization of all devices. See Create a synchronization schedule on page 230.
The accuracy of time synchronization varies based on many factors, including the
network path and what the controller is doing when the time synchronization
takes place. Typical systems using the Logix5000 Clock Update Tool coordinate
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 227
Appendix G Time synchronization
This stand-alone tool is included with the RSLogix 5000 software. Using RSLinx
Install the Logix5000 Clock
to browse to multiple controllers, this tool synchronizes multiple wall clocks at a
Update Tool user-defined rate in a variety of controllers, including PLC-5, SLC 500s,
MicroLogix™, and all Logix5000 controllers (except the SoftLogix controller
which typically obtains the time from the clock in the computer where the
controller is installed).
1. On the RSLogix 5000 software install media, open the Tools folder and
then double-click Setup.exe. You can also install this tool when installing
the RSLogix 5000 software (the Logix Designer application).
Start the Logix5000 Clock • Click Start > All Programs > Rockwell Software > RSLogix 5000 Tools
> Logix5000 Clock Update Tool > Logix5000 Clock Update Tool.
Update Tool
• In the Logix5000 Clock Update Tool, on the File menu, click Start the
application when Windows starts.
The next time you start Windows, the Clock Update Tool opens automatically.
228 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Time synchronization Appendix G
Use the Logix5000 Clock The Logix5000 Clock Update Tool lets you view and synchronize the system time
of the controllers and devices on a network, using any computer running
Update Tool Microsoft Windows and RSLinx Classic. You can also schedule automatic
synchronization of all devices.
The left pane of the Clock Update Tool window contains a tree view, with these
items:
2. Create a list of devices you want to synchronize and then add them to
synchronization schedules. Devices that are not included in this list are not
synchronized.
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Appendix G Time synchronization
the device. Devices that are not matched to any synchronization schedule
are not synchronized.
1. In the Logix5000 Clock Update Tool window, in the left pane, click
Scheduled Synchronizations.
3. In the Update Date and Time Interval dialog box, set up a schedule for
synchronizing the date and time, and then click OK.
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Time synchronization Appendix G
1. Right-click the synchronization schedule you want to remove and then click
Remove Event.
2. Any devices that were associated with this synchronization schedule are no
longer associated with a schedule.
2. In the Update Date and Time Interval dialog box, modify the schedule
information, and then click OK.
Add devices After creating one or more synchronization schedules, add the devices you want to
include in the schedules.
When you add a device, you can also match it to a synchronization schedule, or
you can add all of the devices first and then match them to synchronization
schedules later. If you add the devices later, you can add all of the devices to a single
synchronization schedule in one step.
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Appendix G Time synchronization
To add a device
1. In the Logix5000 Clock Update Tool, in the left pane, click Devices.
2. Right-click anywhere in the right pane and then click Add New Device or
click the Add Device button .
3. In the RSLinx dialog box, browse to the device you want to add, select it,
and then click OK.
Tip: You cannot click OK unless you have selected a device that is capable of being synchronized and has not already
been configured.
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Time synchronization Appendix G
The device is added to the list. Because this device has not yet been
synchronized, question marks (?????) appear in the Last Update column.
Remove a device
• To remove a device from the list, right-click the device you want to remove,
and then click Remove Device. You can also select the device your want to
remove, and then click the Remove Device button . If the device is
associated with a particular synchronization schedule, it is removed from
that schedule.
• If you want to remove all devices from the list, right-click in the Device
pane and then click Remove All Devices. All devices are removed from the
list, as well as from their respective synchronization schedules.
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Appendix G Time synchronization
Assign devices to When a synchronization schedule is selected in the left pane, the Device pane lists
all of the devices that are configured.
synchronization schedules
Tip: When you add a new device, you can assign it to a specific schedule at that time. See Add devices on page 231.
234 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Time synchronization Appendix G
Synchronize devices In addition to scheduling automatic synchronization, you can synchronize devices
manually. Either:
manually
• Click the Synchronize All Devices button on the toolbar.
• Right-click a device and then click Synchronize Device or right-click
anywhere in the Device pane and then click Synchronize All Devices.
Any errors in synchronization are saved to the log file. In addition, an icon appears
in the device list and in the main tree view to indicate the error. The log file
indicates a specific cause for the error, where one is known.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 235
Appendix G Time synchronization
View the log file To view a log of the most recent events, in the left pane click Log. The path
shown under the list of events contains the location of the complete log file for the
day. The log file is saved in .txt and .xml format.
1. On the Log menu, click Change Log File Location (or to the right of the
Path box at the bottom of the Update Tool window, click the Browse
button ).
236 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Time synchronization Appendix G
2. In the Browse for Folder dialog box, select the new folder for the log files,
and then click OK. To create a new folder for the log file, click Make New
Folder.
Time stamps with If your FactoryTalk Alarms and Events system includes tag-based alarm servers,
tag-based alarms the time stamps for those alarms come from the computer that hosts the server
that provides tags to the alarm server (for example, RSLinx Enterprise or a
third-party Data Server). To ensure that alarms are ordered properly by time, you
must synchronize the computer's clock with the controllers' clocks.
The simplest way to solve this synchronization problem is to run the Logix5000
Clock Update Tool on the same computer as the RSLinx Enterprise alarm server.
This ensures that the controller clocks all synchronize with the computer's
tag-based alarm server. Typical systems using this method commonly achieve
300ms synchronization.
If it is not possible to install the Logix5000 Clock Update Tool on the same
computer that hosts the data server that provides tags for the tag-based alarm
server, try to synchronize the computer's clock with the same NTP server that is
used to synchronize the control network, with similar network latencies.
For details about tag-based alarms, see Add a tag-based alarm server for Logix5000,
PLC-5, SLC 500, or third-party controllers on page 67.
Supported devices The Logix5000 Clock Update Tool supports the following controller families:
• ControlLogix
• CompactLogix
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 237
Appendix G Time synchronization
238 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Appendix H
When installing FactoryTalk FactoryTalk Alarms and Events is installed with FactoryTalk View and RSLinx
Enterprise. There is no need to install FactoryTalk Alarms and Events separately
Alarms & Events unless you have installed FactoryTalk Services Platform on a computer where you
have not installed FactoryTalk View or RSLinx Enterprise.
For details, see Install FactoryTalk Alarms and Events manually on page 209.
Typical distributed system In the sample distributed automation system shown next, FactoryTalk Services
Platform is installed on every computer in the network.
on a network
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 239
Appendix H Reference for building a distributed system
The diagram shows just one example of a possible network layout for a group of
computers and software products participating in a FactoryTalk Alarms and
Events system using a FactoryTalk Network Directory. Use this diagram only as a
starting point--your own distributed system will vary.
240 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Appendix I
With the FactoryTalk View language switching feature, run-time operators can
view the text strings defined in an application in up to 40 different languages.
FactoryTalk View SE Clients can run in any of the languages an application
supports. In a network distributed application or network station application,
multiple clients can run in different languages at the same time.
The languages in the following table are supported for language switching by the
application at run time. Be sure that these languages are installed on the
development and client computers before trying to switch languages.
To find out which languages are installed on a computer, open Control Panel.
Depending on the version of Windows you are using, click:
Installed languages are listed in the dialog box. The language that has a check mark
beside it is the default language.
Language ID
Afrikaans (South Africa) af-ZA
Albanian (Albania) sq-AL
Arabic (Algeria) ar-DZ
Arabic (Bahrain) ar-BH
Arabic (Egypt) ar-EG
Arabic (Iraq) ar-IQ
Arabic (Jordan) ar-JO
Arabic (Kuwait) ar-KW
Arabic (Lebanon) ar-LB
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Appendix I Language identifiers for language switching
Language ID
Arabic (Libya) ar-LY
Arabic (Morocco) ar-MA
Arabic (Oman) ar-OM
Arabic (Qatar) ar-QA
Arabic (Saudi Arabia) ar-SA
Arabic (Syria) ar-SY
Arabic (Tunisia) ar-TN
Arabic (U.A.E.) ar-AE
Arabic (Yemen) ar-YE
Armenian (Armenia) hy-AM
Azeri (Cyrillic) az-Cyrl-AZ
Azeri (Latin) az-Latn-AZ
Basque eu-ES
Belarusian be-BY
Bosnian (Cyrillic, Bosnia and Herzegovina) bs-Cyrl-BA
Bosnian (Latin, Bosnia and Herzegovina) bs-Latn-BA
Bulgarian bg-BG
Catalan ca-ES
Chinese (Hong Kong S.A.R.) zh-HK
Chinese (Macau S.A.R.) zh-MO
Chinese (PRC) zh-CN
Chinese (Singapore) zh-SG
Chinese (Taiwan) zh-TW
Croatian (Croatia) hr-HR
Czech (Czech Republic) cs-CZ
Danish (Denmark) da-DK
Divehi (Maldives) dv-MV
Dutch (Belgium) nl-BE
Dutch (Netherlands) nl-NL
English (Australia) en-AU
English (Belize) en-BZ
English (Canada) en-CA
English (Caribbean) en-029
English (Ireland) en-IE
English (Jamaica) en-JM
English (New Zealand) en-NZ
English (Philippines) en-PH
English (South Africa) en-ZA
English (Trinidad ) en-TT
English (United Kingdom) en-GB
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Language identifiers for language switching Appendix I
Language ID
English (United States) en-US
English (Zimbabwe) en-ZW
Estonian (Estonia) et-EE
Faroese (Faroe Islands) fo-FO
Farsi fa-IR
Filipino(Philippines) fil-PH
Finnish (Finland) fi-FI
French (Belgium) fr-BE
French (Canada) fr-CA
French (France) fr-FR
French (Luxembourg) fr-LU
French (Monaco) fr-MC
French (Switzerland) fr-CH
Frisian (Netherlands) fy-NL
FRYO (Macedonian) mk-MK
Galician gl-ES
Georgian ka-GE
German (Austria) de-AT
German (Germany) de-DE
German (Liechtenstein) de-LI
German (Luxembourg) de-LU
German (Switzerland) de-CH
Greek (Greece) el-GR
Gujarati (India) gu-IN
Hebrew (Israel) he-IL
Hindi (India) hi-IN
Hungarian (Hungary) hu-HU
Icelandic (Iceland) is-IS
Indonesian (Indonesia) id-ID
Inuktitut (Latin, Canada) iu-Latn-CA
Irish (Ireland) ga-IE
Italian (Italy) it-IT
Italian (Switzerland) it-CH
Japanese (Japan) ja-JP
Kannada (India) kn-IN
Kazakh (Kazakhstan) kk-KZ
Konkani (India) kok-IN
Korean (Korea) ko-KR
Kyrgyz (Cyrillic) ky-KG
Latvian (Latvia) lv-LV
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Appendix I Language identifiers for language switching
Language ID
Lithuanian (Lithuania) lt-LT
Luxembourgish (Luxembourg) lb-LU
Malay (Brunei Darussalam) ms-BN
Malay (Malaysia) ms-MY
Maktese mt-MT
Maori mi-NZ
Mapudungun (Chile) arn-CL
Marathi (India) mr-IN
Mohawk (Mohawk) moh-CA
Mongolian (Cyrillic) mn-MN
Norwegian (Bokmal) nb-NO
Norwegian (Nynorsk) nn-NO
Polish (Poland) pl-PL
Portuguese (Brazil) pt-BR
Portuguese (Portugal) pt-PT
Punjabi pa-IN
Quechua (Bolivia) quz-BO
Quechua (Equador) quz-EC
Quechua (Peru) quz-PE
Romanian (Romania) ro-RO
Romansh (Switzerland) rm-CH
Russian (Russia) ru-RU
Sami, Inari (Finland) smn-FI
Sami, Lule (Norway) smj-NO
Sami, Lule (Sweden) smj-SE
Sami, Northern (Finland) se-FI
Sami, Northern (Norway) se-NO
Sami, Northern (Sweden) se-SE
Sami, Skolt (Finland) sms-FI
Sami, Southern (Norway) sma-NO
Sami, Southern (Sweden) sma-SE
Sanskrit - India sa-IN
Serbian (Cyrillic) sr-Cyrl-CS
Serbian (Cyrillic, Bosnia and Herzdgovina) sr-Cryl-BA
Serbian (Latin) sr-Latn-CS
Serbian (Latin, Bosnia and Herzdgovina) sr-Latn-BA
Sesotho sa Leboa (South Africa) ns-ZA
Sestswana (South Africa) tn-ZA
Slovak sk-SK
Slovenian (Slovenia) sl-SI
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Language identifiers for language switching Appendix I
Language ID
Spanish (Argentina) es-AR
Spanish (Bolivia) es-BO
Spanish (Chile) es-CL
Spanish (Colombia) es-CO
Spanish (Costa Rica) es-CR
Spanish (Dominican Republic) es-DO
Spanish (Ecuador) es-EC
Spanish (El Salvador) es-SV
Spanish (Guatemala) es-GT
Spanish (Honduras) es-HN
Spanish (International Sort) es-ES
Spanish (Mexico) es-MX
Spanish (Nicaragua) es-NI
Spanish (Panama) es-PA
Spanish (Paraguay) es-PY
Spanish (Peru) es-PE
Spanish (Puerto Rico) es-PR
Spanish (Traditional Sort) es-ES_tradnl
Spanish (Uruguay) es-UY
Spanish (Venezuela) es-VE
Swahili (Kenya) sw-KE
Swedish (Finland) sv-FI
Swedish sv-SE
Syriac (Syria) syr-SY
Tamil (India) ta-IN
Tatar (Russia) tt-RU
Telugu (India) te-IN
Thai (Thailand) th-TH
Turkish (Turkey) tr-TR
Ukrainian (Ukraine) uk-UA
Urdu (Pakistan) ur-PK
Uzbek (Cyrillic) uz-Cyrl-UZ
Uzbek (Latin) uz-Latn-UZ
Vietnamese (Vietnam) vi-VN
Welch cy-GB
Xhosa xh-ZA
Zula zu-ZA
For more information, see Enter alarm messages in other languages on page 182.
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Appendix J
Glossary
A Microsoft SQL Server database that is configured to accept alarm and event data
from the FactoryTalk Alarms and Events system.
Analog alarm
An analog alarm defines a condition that evaluates a single analog tag. The trigger
condition compares the value of the tag against a defined static value using an
operator: equal to, not equal to, greater than or equal to, less than or equal to,
greater than, or less than.
Application
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Appendix J Glossary
Area
Condition-related event
Data server
Data servers serve tags, or data items, contained in OPC-DA (Data Access)
servers. Clients that need access to data items, such as FactoryTalk View Studio
and FactoryTalk Transaction Manager, use data server application elements
referenced from the FactoryTalk Directory to locate the computers that are
hosting OPC-DA 2.0 compliant data servers.
Deviation alarm
A deviation alarm defines a condition that evaluates a single analog tag. A trigger
condition compares the value of a tag against a deviation from a target value.
Device server
Digital alarm
A digital alarm defines a condition that evaluates a single digital tag. The trigger
condition compares the value of the tag to either zero or one.
248 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Glossary Appendix J
Docked
A graphic display that is fixed to the top, bottom, left or right side of a
FactoryTalk View SE client window.
Dongle
Enabled
HMI server
HMI servers, also called FactoryTalk View SE Servers, store and serve HMI
projects, which contain displays, alarms, tags and other services, to HMI clients
such as FactoryTalk View Studio and FactoryTalk View SE Clients. HMI clients
use FactoryTalk Directory to locate the computers that are hosting HMI servers.
Level alarm
A level alarm defines multiple conditions that evaluate a single level tag
(sometimes called an analog tag). Each level can uniquely identify an alarm
threshold, a severity, and an alarm message.
In RSLinx Classic, offline data points are read directly from a processor's project
file defined in the RSLinx Classic DDE/OPC Topic Configuration (Use Symbols
option).
In RSLinx Enterprise, offline data points are read directly from a processor's
project file defined in the device shortcut. For ControlLogix, offline tag browsing
requires firmware version 10 or higher.
Online data items are read directly from a processor, exactly as they are defined in
that processor.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 249
Appendix J Glossary
Using a Logix5000 controller you can create tags right in the controller and use
RSLinx Classic or RSLinx Enterprise to access those tags directly. As a result, you
can work with symbol names in a Logix5000 processor both online and offline.
In a traditional PLC-5 or SLC 500 processor, tags are not created in the
controller--instead symbol and tag names are associated with predefined PLC
addresses. These associations are held in the logic program and are referenced by
RSLinx Classic or RSLinx Enterprise. When reading data points online, only the
PLC addresses exist inside the controller. You must work with RSLinx Classic
offline data items to use ladder logic symbol names with these types of controllers.
OPC
The FactoryTalk Services Platform supports and extends the OPC 2.0
specification, which includes the ability to browse data items.
Policy
RSLinx
RSLinx Classic and RSLinx Enterprise are families of software products that link
networks and devices to products such as the FactoryTalk View family of HMI
software and the RSLogix family of device-programming software.
RSLogix
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Glossary Appendix J
Simple event
Any event describing a simple occurrence in the system. Example: failure to access
a computer or device.
The rate at which a tag is scanned for changes to its value. To reduce the quantity
of network traffic, set the tag update rate to be as long as possible. For example,
because an operator cannot respond to tag values that change faster than once
every second, it is seldom necessary to set a tag update rate faster than once every
few seconds. Set a faster tag update rate only if the system is programmed to
respond automatically to tag values that change so quickly, bearing in mind the
load this places on the network.
Software-based Tag Alarm and Event Servers monitor controller tags for alarm
conditions through data servers and publish event information for display and
logging. Tag-based alarm monitoring is used for Logix5000 controllers, PLC-5,
and SLC 500 devices communicating through Rockwell Automation Device
Servers (RSLinx Enterprise), or for third-party controllers communicating
through OPC data servers.
Tracking-related event
An event that tracks changes made to the system over time. Examples: an event
describing the acknowledgment of an alarm by an operator, or the modification of
a tag value by an operator.
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 251
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either registered trademarks or trademarks of Microsoft Corporation in the
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All other trademarks are the property of their respective holders and are hereby
acknowledged.
Warranty
This product is warranted in accordance with the product license. The product’s
performance may be affected by system configuration, the application being
performed, operator control, maintenance, and other related factors. Rockwell
Automation is not responsible for these intervening factors. The instructions in
this document do not cover all the details or variations in the equipment,
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 253
Appendix J Legal Notices
procedure, or process described, nor do they provide directions for meeting every
possible contingency during installation, operation, or maintenance. This
product’s implementation may vary among users.
This document is current as of the time of release of the product; however, the
accompanying software may have changed since the release. Rockwell Automation,
Inc. reserves the right to change any information contained in this document or
the software at any time without prior notice. It is your responsibility to obtain the
most current information available from Rockwell when installing or using this
product.
Environmental compliance
Contact Rockwell
254 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Index
buffered data 31
A buttons
about adding captions 220
acknowledging alarms 143 adding to graphic displays 175, 220
Alarm and Event Banner 19 Open Alarm and Event 175
Alarm and Event Historian 19
Alarm and Event Log Viewer 19
C
Alarm and Event Summary 19
Alarm Status Explorer 19 clear
Coordinated System Time 273 alarm 142
database definitions 162 color
deviation alarms 87 blink 119
device-based alarm monitoring 22 in graphic objects 119
FactoryTalk Audit Log 19 comment 144
FactoryTalk Diagnostics 19 communication 193
graphic displays 101 componenets of FactoryTalk Alarms and Events 19
HMI Tag Alarm Monitoring 23 controllers
Local applications 25, 68, 89 finding with RSLinx Classic 34
logging alarm and event history 19 linking tags with FactoryTalk Directory 83
monitoring for alarm conditions 131 coordinated system time
Network distributed applications 25 about 273
OPC data servers 15 create
process data 15 database 162
security for alarms and events 15 new alarm 33, 52, 95
setting up FactoryTalk Alarms and Events 19 new alarm message 95
software-based tag servers 15
Tag Alarm and Event Servers 87 D
tag-based alarm monitoring 23
data server 91
time stamps for alarms 273
deviation 95
warning icons 68, 91
device-based alarm monitoring 21
acknowledge alarms 143
choosing over tag-based 24
alarm monitoring
compared with software-based 21
about device-based alarm monitoring 22
definition of 21
about HMI Tag Alarm Monitoring 16
how it works 22
about tag-based alarm monitoring 23
RSLogix 5000 24
adding Tag Alarm and Event Servers 87
choosing between tag- and device-based 24
application 11 E
availability 189
enabling/disabling 146
B F
background color
FactoryTalk Services Platform 258
in Alarm and Event Summary 119
version required 11
of severities 119
Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015 255
Index
R
G redundancy 189
glossary 303 RSLogix 5000 11, 33
H S
HMI Tag Alarm Monitoring 16 security 143
for alarms and events 143
software 11
I supported devices 12, 13, 14
installation system requirements 11, 12, 253, 267
manual installation 258
recommended hardware 12
required software 11
T
tag-based alarm monitoring
adding Tag Alarm and Event Servers 94
L creating alarms in Tag Alarm and Event Servers 95
Logix Designer definition of 15
Logix Designer projects 33 how it works 23
version required 11 Logix5000 controllers 68
Logix5000 Clock Update Tool OPC data servers 81
starting automatically 282 third-party controllers 83
synchronizing clocks 284 tags
in RSLogix 5000 53, 91
using in editors 95
M
monitor alarms 142
acknowledge an alarm 143, 144, 145, 146 W
enable an alarm 147, 148 wall clock time 274
shelve an alarm 154, 156 Windows
suppress an alarm 151, 152 docked to bottom of screen 116
docking to top of screen 181
setting up for language switching 297
O
overview
256 Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
Rockwell Automation support
Rockwell Automation provides technical information on the web to assist you in using its products. At
http://www.rockwellautomation.com/support http://www.rockwellautomation.com/support you can find technical and application notes, sample
code, and links to software service packs. You can also visit our Support Center at https://rockwellautomation.custhelp.com
https://rockwellautomation.custhelp.com for software updates, support chats and forums, technical information, FAQs, and to sign up for product
notification updates.
In addition, we offer multiple support programs for installation, configuration, and troubleshooting. For more information, contact your local
distributor or Rockwell Automation representative, or visit http://www.rockwellautomation.com/services/online-phone
http://www.rockwellautomation.com/services/online-phone.
Installation assistance
If you experience a problem within the first 24 hours of installation, review the information that is contained in this manual. You can contact
Customer Support for initial help in getting your product up and running.
United States Contact your distributor. You must provide a Customer Support case number (call the phone number above to obtain one) to
your distributor to complete the return process.
Outside United States Please contact your local Rockwell Automation representative for the return procedure.
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Rockwell Automation Publication FactoryTalk Alarms and Events System Configuration Guide - July 2015
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