1.

1 INTRODUCTION

The introduction of 5G technology is poiser to revolutionize the E-Commerce landscspe with

faster data speeds and lower latency,5G enhances the overall online shopping
experience,enabling quicker transactions,smoother product browsing,and seamless mobile
commerce.This transformative technology is expected to boost E-Commerce
activities ,fasteringinnovation,improvingconnectivity,and empowering businesses to deliver
more immersive and efficient services to consumers

5G is a unified more capable air interface.It has been designed with an extended capacity to
enable next-generation user experiences,empower new development models and deliver new
services with high speed ,superior reliability and negligible latency,5G will expand the
mobile ecosystem into new realm.

5G is the short for fifth generation,a mobile broadband technology that is in the early stages
of works and likely to be in place six to seven years from now.The main moto of 5G is to use
less energy and radio spectrum while delivering speeds faster than 4G technology .No one
company or person owns 5G ,but there are numerous companies in the mobile ecosystem that
are causative to bringing 5G to life.Qualcomm has played a major role in originating the
many introductory technologies that drive the industry forward and make up 5G ,the next
wireless standard.

5G enables significantly faster data transfer speeds compared to previous

generations ,allowing for quicker loading times for E-Commerce websites and apps.This can
reduce bounce rates and improve user experience and with lower latency ,transactions can be
processed more quickly,leading to faster checkout times and improve overall resposiveness in
E-Commerce applications.5G supports a large number of devices simultaneously , which is
essential for handling the increasing number of loT devices used in E-Commerce ,such as
smart shopping carts ,inventory management system,and deliver y drones.As more
consumers shop on mobile devices,5G’s faster speeds and lower latency contributes to
smoother mobile browsing ,product searches,andtransactions,enhancing the overall mobile
shopping experience.
The advent of 5G technology has ushered in a new era for E-Commerce ,revolutionizing the
way businesses and consumers engaged in online transactions .This transformative
connectivity not only transaction.This transformative connectivity not only accelerates the
growth of E-Commerce but also opens doors to innovative technologies like real-time
personalized recommendations and efficient supply chainmanagement.As business leverage
the power of 5G ,the E-Commerce landscape stands poiser for unparalled
advancements ,shaping a future where connectivity is not just but also a catalyst for
unprecedented digital commerce experiences.

1.2 STATEMENT OF THE PROBLEM

The online consumer’s increasing year by year.The impact of 5G technology on E-

Commerce presents a multifaceted challenge ,involving considerations such as enhanced
connectivity,potential cyber security risks,and the need for infrastructure adaptation. This
study is aims to understand the impact of 5G technology in E-Commerce and to identify the
motive of the consumer to go for the 5G technology in E-Commerce.

1.3 OBJECTIVES OF THE STUDY

 To know the awareness level of impact of 5G technology in E-Commerce.

 To analyse attitudes towards 5G technology.
 To evaluate choice of 5G technology in E-Commerce.
 To measure satisfaction level of 5G technology among peoples in the society.
 To examine the factors influencing 5G technology
1.4 IMPORTANTS OF THE STUDY
5G technology in E-Commerce can save time for both buyers and retailers.With its
unparalleled speed,lowerlatency,and increased capacity,5G enables E-Commerce platforms to
deliver faster and more responsive userexperiences,which are crucial for engaging today’s
demanding consumers.Moreover,5G empowers the proliferation of mobile commerce by
providing lightning-fast internet speeds on mobile devices,unlocking new opportunities for
on-the-go shopping and seamless transactions.Additionally,5G facilitates the integration of
cutting-edge technologies like augmented reality(AR),virtual reality(VR),and internet of
things (loT)devices into the E-Commerce ecosystem,enriching the shopping experiece and
opening doors for innovative marketing strategies.As businesses harness the power of
5G,they can stay ahead of the competition,drive greater customer satisfication ,and unlock
new avenues for growth in the ever-evolving landscape of E-Commerce.

1.5 SCOPE OF THE STUDY

Studying the impact of 5G on E-Commerce involves exploring enhanced connectivity faster
data transfer and improved user experiences.Key aspects include analyzing 5G’s influence on
mobile commerce,augmented reality shopping,real-time transactions,and supply chain
optimization.Examining potential challenges like security concerns and infrastructure
requirements is also crucial.This study helps to understand the impact of 5G technology in E-
Commerce.

1.6 RESEARCH METHODOLOGY

RESEARCH PROBLEM

In this research,to study the impact of 5G technology in E-Commerce is the research

probelm.What is the impact of 5G technology in e commerce.

RESEARCH DESIGN

The study was designed as a descriptive nature.

AREA OF STUDY

The study has been conducted among peoples in the malappuram district.
METHODOLOGY

The data for this study has beem collected on the basis of primary and secondary data.

Primary data:

Primary data collected through the qustionnaires.Thequstionnaires contain some qustions

about peoples attitudes and perception towards impact of 5G technology inE-Commerce.

Secondary data:

Secondary data collected from web sites,journals,magazins and previous studies conducted
earlier are also used for this purpose.

SAMPLE TECHNIQUE

The convenient sample survey has been used for collecting primary data.The questionnaire
was used to collect data for the study.

SAMPLE SIZE

The sample size of the study is 60.

1.7 TOOLS FOR ANALYSIS

Statistical tools like percentage ,tables,graph,and chart are used for analysing.

1.8 LIMITATIONS OF THE STUDY

 Respondents bias towards the qustions.
 It is a short time study,during the time limitation we only search a few number of
journals this may leave some other prominent studies.
 This study is limited to the participants.
 Primary data obtained may not be accurate to great extent.
CHAPTER 2
REVIEW OF LITERATURE

Gupta(2014):In her paper “E-Commerce:Role of E-Commerce in today’s business”,presents a

comprehensive definition of E-Commerce while isolating it from E-Business.The paper
enlists the different E-Commerce models i.e.B2B,B2C,B2G and C2C,narratively analysis the
nittygritties of each.

Gunasekaran, Marri, McGaughey, &Nebhwani (2002):give a broad outlook of electronic

commerce within organisational systems in "E-commerce and its impact on operations
management",defining it withreference to e-trading and elaborating- how it has permeated
every field of business. The paper identifies the revolutionary role played by earlier internet
applications like e-mail and eletronic data interchange and details the revolutionary changes
brought by the internet technologies in manufacturing, marketing, purchasing, design,
production, selling and distribution, warehousing and human resource management. Internet
based technologies have enabled businesses to shorten development, purchase and
procurement cycles, maintain upto date product and market information, significantly
increase the speed of communications and increase the quality of customer relationships by
facilitating close contact and constant communication. The paper studies in depth, the
significance of web based technologies in different business operations, thus, improving their
efficiency through effective B2B e-commerce.

Mishra &Kotkar(2015):trace the timeline and development of B2C e-commerce in "A Study
on Current Status of E-Commerce in India: A Comparative Analysis of Flipkart and
Amazon'with its inception in the mid 1990s through the advent of matrimonial and job
portals. However, due to limited internet accessibility, weak online payment systems and
lack of awareness, the progress was very slow. The Indian B2C e-commerce industry got a
major boost in mid 2000s with the expansion of online services to travel and hotel bookings
which continue to be major contributors even today.

Das &Ara (2015):observe in "Growth of E-Commerce in India"that though online travel and
hotel bookings still control the lion's share of e-commerce market, their share has
comparitively fallen over the years due to the recent augmentation and consequent rise of e-
tailing services. There has been a tremendous surge in the volume of investment in this
sector. With the e-commerce markets in the west reaching their saturation,investors see
tremendous potential in the Indian market, in the light of which, many start ups have received
funding from venture capitalists and private equity firms.

(Mac, 2014):Similarly, New York firm Tiger Global Management has funded companies
such MakeMyTrip, Flipkart, Myntra and Quickr. The availablity of funds has presented a
favourable ecosystem and growth opportunities for big as well as small companies. It has
enabled local startups to survive in cut throat competition against foreign giants and has
facilitated the penetration of e-commerce to every facet of human life;such that the
differentiation between e-commerce and traditional business is getting blurred.

Raghunath&Panga (2013) :present a comprehensive analysis of various nuances of e-

commerce while accentuating that, in present time every business activity, be it advertising,
ordering, payment etc, can be performed in the digital ecosystem. The paper also enlists
numerous points on the importance of e-commerce which are responsible for its development
as the new convention. It has enabled the creation and exploitation of new business
opportunities, at the same time increasing the say of customers in the development of new
products and services. E-commerce has not only augmented the performance of internal
business management, but, has also enabled better customer relationships by promoting a
business model that is essentially based on information sharing.

Awais&Samin (2012):conducted SWOT analysis of e-commerce.It highlights ubiquity, low

operating cost, improved customer interaction and time saving as the unique strengths of e-
commerce,but, at the same timeaccentuates up on the necessity for the firms to adapt
themselves to the changing environment and innovate constantly to come up with better
offerings for customers.

Deshmukh&Thampi (2013):recognise another importantdevelopment: m-commerce,

which they identify as a subset of e-commerce. "Transformation from E-commerce to M-

commerce in Indian Context" reviews the current and potential status of e-commerce and m-
commerce in the Indian market, while projecting the latter as the potential future. The paper
discerns ubiquity, personalization, flexibility and immediacy as the singular advantages of m-
commerce. The authors affirm the idea that smart phone penetration and rise in inetrnet user
base, mostly driven by youth, shall propel the growth of e-commerce.Statistical data is used
to emphasize that the infrastructure requisite for m-commerce

development already exists, however, it is yet to be properly deployed. With mobile

penetration providing a boost to digital downloads and enabling cheaper monetary transfers,
the need of the hour is to enhance customer confidence by providing them assurance of safety
and privacy, which shall accelerate movement towards a cashless economy.

Rina(2016):also elaborates the different applications of e-commerce in "Challenges and

Future Scope of E-commerce in India", at the same time, defining the degree to which they
are operational in the country.

Ray(2011):noted a symbol of globalization, e-commerce represents the cutting edge of

success in this digital age and it has changed and is still changing the way business is
conducted around the world." Developments in internet and web based technologies have
narrowed down the differences between traditional and e-marketplaces leading to e-
commerce fast becoming the new convention. With all its inherent advantages like cost
reduction, access to worldwide markets, better relationship management and transparency of
information, e-commerce has a promising future with many growth prospects, especially, in
the e-retail industry. A study conducted by ASSOCHAM states that "the size of the e-retail
industry is poised to be 10 to 20 billion USD by 2017-2020.". However, to propel the
predicted growth it is necessary for the e-commerce firms to payappropriate and adequate
attention to certain key areas.

MitrabindaKhuntia, Debabrata Singh, and SipraSahoo (2021):in their study The

challenge of disconnected systems in loT technologies is being addressed by the emergence
of 5G, which offers faster data transmission and increased supportfor connections, thereby
simplifying device control. Unlike 4G/LTE networks, 5G can process data quickly,
mitigating the long delays experienced in loT solutions. This enhanced connectivity enables
more users to continuously send information without overcrowding the network, unlocking
the full potential of loT technology. Leveraging sensors and smart applications, data
transmission over long distances becomes seamless with 5G. This paper explores the impact
and importance of 5G on loTapplications, highlighting the symbiotic relationship between the
two technologies and emphasizing the establishment and necessity of loT in the context of
rapid rowth. Additionally, it delves into the implications of loT on updated 5G technology,
paving the way for further advancements in this dynamic field.
palvarga,jozsefpeto,AttilaFranko and David Balla(2020):in their study

Industrial IoT (IIoT) presents unique communication requirements such as high reliability,
low latency, flexibility, and security, all of which are inherently addressed by 5G mobile
technology, positioning it as a viable solution for supporting IIoT scenarios. This paper aims
to elucidate current research challenges and solutions in the realm of 5G-enabled IIoT,
drawing from the initial requirements and promises of both domains. Employing a
methodology centered around surveying state-of-the-art literature, comparing findings to
identify emerging challenges, and drawing conclusions as lessons learned, the study spans
various areas including IIoT applications and their requisite specifications, mobile edge cloud
integration, back-end performance optimization, network function virtualization, security
considerations, blockchain implementations for IIoT, Artificial Intelligence support for 5G,
and the deployment of private campus networks. By critically examining existing challenges
and proposed solutions within each domain, the paper aims to provide insightful comparisons
related to 5G-enabled IIoT, ultimately highlighting prevailing research gaps and areas for
further investigation.

RamrajDangi,Gauravchoudhary,ilsun you(2021):in their research " study and

investigating of 5G technology:A systematic review “ delves into the advancements and
challenges of Fifth Generation (5G) Technology in wireless communication, showcasing its
transformative potential in mobile networks. It explores the evolution of mobile
communication technologies, highlighting the unique features of 5G such as high-speed
internet access available ubiquitously. The review underscores 5G's capacity to interconnect
individuals and control devices, objects, and machinery, setting it apart from previous mobile
network generations. Notable aspects of 5G discussed include millimeter wave (mmWave),
massive multiple-input and multiple-output (Massive-MIMO), small cell deployment, mobile
edge computing (MEC), beamforming, and various antenna technologies. The review
emphasizes the diverse performance levels and capabilities that 5G offers, promising new
user experiences and opportunities for enterprise integration. Furthermore, it underscores the
importance of understanding how enterprises can leverage the benefits of 5G technology. The
review concludes by outlining future research objectives aimed at further enhancing the 5G
mobile system and its applications.
MUHAMMAD J. SHEHAB 1, (Student Member, IEEE), IHAB KASSEM 2, ADEEB
A. KUTTY 3, MURAT KUCUKVAR 3, NURI ONAT 4, and TAMER KHATTAB ',
(Senior Member, IEEE)(2021):in their article “5G Networks Towards Smart and
Sustainable Cities: A Review of Recent Developments, Applications and Future
Perspectives” defines The advent of 5G wireless communication systems promises
substantial advancements in system capacity, data rates, low latency, and reliability, all
crucial for facilitating enhanced mobile broadband services (EMBB), ultra-reliable low
latency communication (uRLLC), and massive machine-type communications (mMTC),
thereby revolutionizing applications across smart cities and the Internet of Things (IoT).
However, as the deployment of 5G networks proliferates, there is a growing imperative to
investigate their sustainability aspects, particularly in smart city contexts, aiming to enhance
environmental friendliness and energy efficiency. This literature review delves into the role
of 5G networks as enablers of sustainability in smart cities, conducting a macroscopic
examination. It

provides an overview of 5G communication networks and various technologies utilized in

smart city applications to bolster sustainability. Subsequently, it scrutinizes sustainability
indicators across environmental, social, and economic dimensions, along with associated sub-
dimensions such as energy efficiency, power consumption, carbon footprint, pollution, cost,
health, safety, and security. Analysis of existing research reveals a predominant focus on the
environmental dimension of sustainability (42%), followed by significant interest in
economic (37%) and social (21%) dimensions. Within the sub-dimensions, attention is
primarily directed towards energy efficiency (20%), power consumption (17%), and cost
(15%). This review underscores the multifaceted nature of sustainability considerations
within 5G networks and smart city ecosystems, emphasizing the need for holistic approaches
to address their environmental, social, and economic impacts effectively.

Sagarkumarpatel,Harshadpurohit,shivam shah (2018):defines The advent of 5th

generation (5G) wireless technology heralds a significant leap in speed and efficiency,
promising substantial enhancements in the wireless technology landscape. As the demand for
high-speed connectivity burgeons due to factors like burgeoning user numbers, escalating
data rates, and receiver complexity, the necessity for 5G technology becomes increasingly
apparent. While 4G networks currently dominate, the exponential growth of users and
devices portends an imminent saturation of the 4G spectrum, necessitating the transition to
5G. Already implemented in various countries such as the United States, South Korea,
Sweden, Turkey, Japan, and China, 5G technology is still evolving under expert guidance,
with numerous cellular and telecommunication industries driving its development. A host of
wireless researchers and academicians are actively engaged in advancing this technology,
underscoring its significance and the ongoing efforts to optimize its capabilities for future
telecommunications needs.

Ahmed Al-Quataite(2020):in this study of 5G technology, 5G is the latest generation of

radio networks and network technology to be introduced from 2020. Manufacturers of global
network hardware and suppliers of telecommunications are designing 5G technologies. The
paper highlights the development end evolution of different generations of mobile wireless
technology along with their advantages and disadvantages over each other. We concluded
that various applications like Big Data and IoT will require support from future wireless
systems to fit different quality-of-service requirements.

pekkapirinen(2014):in his conference paper “a brief overview of 5G research activities “

paper summarizes the main initiatives toward 5G wireless communication networks.
Emphasis is paid on the program and project activities as well as on the recent literature.A
closer look to a wide range of European Union 5G related projects is conducted. Literature
review is restricted to recent thematic IEEE Communications Magazine 5G issues and
relevant white papers from different sources. The aim is to shed some light on what 5G is
about: what are the building blocks of core 5G system concept, what are the main challenges
and how to tackle them. The studied references indicate that in addition to capacity boosting
technologies 5G needs to offer, e.g., low latency, ultra-reliable communications, and massive
connectivity. Thus, the most demanding part in 5G development will be the design of flexible
enough system concept platform that allows successful itegtation and management or various
disunct technologies optimized for diverse use cases.

Shailendra Mishra and Mayank Singh(2017):they conduct research about the “challenges
and opportunities in 5G network “The term "5G" encompasses a comprehensive suite of
technologies aimed at providing ubiquitous connectivity, expanded coverage, and increased
network density for both cells and devices. Unlike its predecessors, 5G systems are designed
to be compatible with existing technologies such as 2G, 3G, 4G, and WiFi, while boasting a
significant surge in data traffic capacity, exceeding ten thousand times that of 4G, and
enabling data downloads over a thousand times faster. Operating on Ultra High Spectrum
Bands, 5G not only represents an evolutionary step but heralds a revolutionary shift in the
communication landscape, poised to underpin the future Internet. This review paper delves
into several emerging technologies aligned with the 5G standard, while also identifying and
addressing key research problems and challenges pertinent to the development and
deployment of 5G systems.

Guda Van Noort, M.A., Peter Kerkhof, Ph.D and Bob M.Fennis, Ph.D.(2007):in two
experiments, the impact of shopping context on consumers' risk perceptions and regulatory
focus was examined.They predicted that individuals perceive an online (vs. conventional
shopping environment's more risky and that an online shopping environment, by its risky
nature, primes a prevention focus. The findings in Study 1 demonstrate these effects by using
self-report measures for risk perception and prevention focus. In Study 2, replicated these
findings and demonstrated that the effect of an online shopping environment carries over to
behavior in a domain unrelated to shopping.

Rani tidke (2020):Wireless technology is evolving in all areas of mobile and wireless
communications and it is one of the fastest growing sectors. In the last decade, there has been

a huge increase in wireless technology. The evolution of wireless technology now a day has
been reached at 7.5 Generation (G). This paper focus on the literature survey to discuss the
most popular wireless technologies with their features of several generations which are being
commonly consider as 0G,1G, 2G, 3G, 4G, 5G, 6G & 7G. We focus on the evolution and
development of different generations of mobile wireless technology and their importance and
benefits among others.
CHAPTER 3
THEORETICAL FRAMEWORK

3.1 Meaning of 5G

5G is the 5th generation mobile network. It is a new global wireless standard after 1G, 2G,
3G, and 4G networks. 5G enables a new kind of network that is designed to connect virtually
everyone and everything together including machines, objects, and devices.

3.2 History of 5G technology

5G technology has evolved over several decades, with key milestones marking its development:

1. Late 1980s to Early 1990s : The groundwork for 5G began with the introduction of 1G
analog cellular networks in the late 1980s, followed by 2G digital networks in the early
1990s, which allowed for basic voice calls and text messaging.

2. Late 1990s to Early 2000s : 3G networks emerged, enabling faster data transmission rates,
mobile internet access, and multimedia services like video calling.

3. Late 2000s to Early 2010s : 4G LTE (Long-Term Evolution) technology debuted,

providing significant improvements in data speed, capacity, and latency, facilitating the
widespread adoption of smartphones and mobile apps.

4. Mid-2010s : As data demands increased and the Internet of Things (IoT) gained
momentum, the need for faster, more reliable connectivity became apparent. This led to the
development of 5G technology, which aimed to deliver ultra-fast data rates, ultra-low latency,
and massive network capacity.

5. 2018-2020 : Standardization efforts by organizations like the 3rd Generation Partnership

Project (3GPP) paved the way for the commercial rollout of 5G networks. Initial deployments
focused on enhanced Mobile Broadband (eMBB), catering to high-speed internet and
multimedia applications.
6. Present : 5G continues to evolve, with advancements in network infrastructure, spectrum
allocation, and device capabilities. Use cases extend beyond eMBB to include Ultra-Reliable
Low Latency Communication (URLLC) for critical applications like autonomous vehicles
and massive Machine Type Communication (mMTC) for connecting a vast number of IoT
devices.

Overall, the history of 5G technology reflects a progression towards faster, more efficient
wireless connectivity, enabling transformative applications across various industries and
sectors.

3.3 Features of 5G technology

 High Speeds : 5G promises significantly faster data speeds compared to previous

generations, potentially reaching multi-gigabit per second speeds
 Low Latency : It offers lower latency, reducing the time it takes for data to travel
between devices, which is crucial for applications like gaming, autonomous vehicles,
and remote surgeries.
 Increased Capacity : 5G networks can support more devices simultaneously, making it
ideal for the growing number of connected devices in the Internet of Things (IoT)
ecosystem.
 Improved Reliability : Through advanced technologies like beamforming and network
slicing, 5G aims to provide more reliable connections, even in crowded areas.
 Enhanced Coverage : While initial deployments focused on urban areas, efforts are
underway to expand 5G coverage to rural and remote regions, improving connectivity
for underserved communities.
 Network Slicing : This feature allows operators to create multiple virtual networks
within a single physical network, catering to diverse requirements such as ultra-
reliable low-latency communication (URLLC), massive machine type communication
(mMTC), and enhanced mobile broadband (eMBB).
 Edge Computing : 5G networks leverage edge computing capabilities to process data
closer to the source, reducing latency and enhancing overall network performance.
 Advanced Spectrum Usage : 5G utilizes higher frequency bands, including millimeter
waves, to transmit data, enabling faster speeds and greater capacity.
  Security Enhancements : With the proliferation of connected devices, 5G incorporates
enhanced security measures to protect against cyber threats and ensure the integrity
and confidentiality of data transmission.

3.4 Types of 5G

1. Low-band 5G: Offers broader coverage but slower speeds compared to other types of 5G.

2. Mid-band 5G: Balances coverage and speed, providing faster speeds than low-band 5G
while still offering decent coverage.

3. High-band (mmWave) 5G: Offers the fastest speeds but with limited coverage due to
shorter wavelengths, requiring more infrastructure for deployment.

3.5 Advantages of 5G technology

 mostlikely,will provide a huge broad casting data (in Gigabit),which will support
more than 60,000 connections.
 easly manageable with the previous generations.
 technological sound to support heterogeneous services(including private network
 possible to provide uniform,uninterrupted ,and consistent connectivity across the
world.

3.6 Limitations of 5G technology

 Limited Coverage: While high-band (mmWave) 5G offers ultra-fast speeds, it

has limited coverage due to shorter wavelengths, requiring more infrastructure
for deployment. This can result in uneven coverage in urban areas and
minimal coverage in rural regions.
 Infrastructure Requirements: Deploying 5G requires significant infrastructure
upgrades, including the installation of new towers and small cells, which can
be costly and time-consuming.
  Line-of-Sight Constraints: High-band 5G signals have difficulty penetrating
buildings and obstacles, requiring more antennas to maintain connectivity
indoors and in crowded urban environments.
 Potential Health Concerns: Some individuals have raised concerns about the
potential health effects of increased exposure to electromagnetic radiation
from 5G technology, although scientific research on this topic is ongoing.
 Compatibility Issues: Existing devices may not be compatible with 5G
networks, requiring consumers to upgrade their devices to take advantage of
the technology.
 Security and Privacy Risks: As with any new technology, there are potential
security vulnerabilities and privacy risks associated with 5G networks,
including the potential for cyberattacks and data breaches.
 Regulatory Challenges: The deployment of 5G technology may face
regulatory challenges related to spectrum allocation, zoning regulations, and
environmental impact assessments.

3.7 What is E-Commerce

E-commerce is a method of buying and selling goods and services online. The definition of
ecommerce business can also include tactics like affiliate marketing. You can use ecommerce
channels such as your own website, an established selling website like Amazon, or social
media to drive online sales.

3.8 History of E-Commerce

The history of e-commerce spans several decades, marked by significant technological

advancements and changes in consumer behavior. Here's a brief overview:

1. Early Development (1960s-1980s) : The roots of e-commerce can be traced back to the
development of electronic data interchange (EDI) systems in the 1960s and 1970s. These
systems allowed businesses to exchange data and documents electronically, laying the
groundwork for online transactions. In the 1980s, platforms like CompuServe and Minitel
introduced online services and electronic storefronts, albeit on a limited scale.
2. Emergence of the World Wide Web (1990s) : The advent of the World Wide Web in the
early 1990s revolutionized e-commerce. In 1994, the first secure online transaction was
conducted by NetMarket, an Internet retail platform. Amazon and eBay launched in 1995,
paving the way for the rise of online retail. Payment systems like PayPal (1998) further
facilitated online transactions, enhancing consumer trust and convenience.

3. Dot-com Boom (Late 1990s) : The late 1990s witnessed the rapid growth of e-commerce
startups, fueled by investor enthusiasm during the dot-com boom. Companies like Pets.com
and Webvan emerged as prominent players, though many ultimately succumbed to the burst
of the dot-com bubble in the early 2000s.

4. Maturation and Expansion (Early 2000s) : Despite the dot-com crash, e-commerce
continued to grow steadily. Established retailers, including brick-and-mortar stores, began
embracing online channels, recognizing the potential of reaching a broader customer base.
Technologies like broadband internet and mobile devices further accelerated e-commerce
adoption.

5. Mobile Commerce (Mid-2000s to Present) : The proliferation of smartphones and tablets

spurred the growth of mobile commerce (m-commerce), allowing consumers to shop
conveniently from anywhere. Retailers optimized their websites for mobile devices and
developed dedicated mobile apps to enhance the shopping experience.

6. Omnichannel Retailing (2010s-Present) : The rise of omnichannel retailing blurred the

lines between online and offline shopping experiences. Retailers integrated their physical and
digital channels, offering services like click-and-collect and seamless cross-channel shopping
journeys.

7. Recent Trends (2020s) : The COVID-19 pandemic accelerated the shift towards e-
commerce as lockdowns and social distancing measures forced consumers to rely more
heavily on online shopping. This period saw unprecedented growth in online retail, with e-
commerce giants like Amazon experiencing surges in demand.

Overall, the history of e-commerce reflects a continuous evolution driven by technological

innovation, changing consumer preferences, and market dynamics. From its humble
beginnings as electronic data interchange to the expansive digital marketplaces of today, e-
commerce has transformed the way businesses operate and how consumers shop.
3.9 Objectives of E-Commerce

1. Increase sales: e commerce enables businesses to reach a wider audience and sell products
or services online,thereby increasing sales and revenue opportunities

2.Expand Market Reach: E-commerce breaks down geographical barriers, allowing

businesses to expand their market reach beyond local or regional boundaries and target a
global audience.

3.Improve Customer Convenience: E-commerce platforms provide 24/7accessibility,

allowing customers to shop at their convenience, anytime and anywhere, leading to enhanced
customer satisfaction.

4.Reduce Operational Costs: E-commerce reduces the need for physical storefronts and
extensive manpower, leading to cost savings in terms of rent, utilities, and staffing.
Automated processes also reduce operational expenses.

5.Enhance Customer Experience: E-commerce platforms can personalize user experiences,

offer product recommendations, and provide efficient customer support, thereby enhancing
overall customer satisfaction and loyalty.

6.Data Collection and Analysis: E-commerce businesses can collect and analyze vast
amounts of data related to customer behavior, preferences, and purchasing patterns.
Analyzing this data helps in making informed business decisions, improving marketing
strategies, and enhancing products or services.

7.Streamline Supply Chain Management: E-commerce platforms can integrate with supply
chain management systems, optimizing inventory, reducing stockouts, and improving overall
supply chain efficiency.

3.10 Features of E-Commerce

 Online Catalog: E-commerce platforms provide a digital catalog showcasing products

or services available for purchase.
 Shopping Cart: Users can select items they wish to purchase and add them to a virtual
shopping cart for easy checkout.
  Secure Payment Gateways: E-commerce websites incorporate secure payment
gateways to facilitate transactions, ensuring customer payment information is
protected.
 Product Search and Filters: Users can search for specific products or use filters to
narrow down options based on criteria such as price, brand, or category.
 Order Management: E-commerce platforms allow users to view and manage their
orders, including tracking shipment status and managing returns or exchanges.
 User Accounts: Customers can create accounts to store their information, track orders,
and facilitate future purchases through saved preferences and payment methods.
 Reviews and Ratings: E-commerce sites often include user-generated reviews and
ratings to help customers make informed purchasing decisions.
 Personalization: E-commerce platforms leverage customer data to personalize the
shopping experience through targeted recommendations, personalized promotions,
and tailored content.
 Mobile Responsiveness: E-commerce websites are optimized for mobile devices,
ensuring a seamless shopping experience across different screen sizes and devices.
 Customer Support: E-commerce platforms typically offer customer support channels
such as live chat, email, or phone support to assist users with inquiries or issues.

3.11 Types of E-Commerce

1. Business-to-Consumer (B2C): This is the most familiar type, where businesses sell
products or services directly to consumers through online platforms like Amazon or Walmart.

2. Business-to-Business (B2B): In this type, transactions occur between businesses, such as

manufacturers selling products to wholesalers or suppliers.

3. Consumer-to-Consumer (C2C): This involves transactions between individual consumers,

facilitated by online platforms like eBay or Craigslist, where individuals can sell products to
other individuals.

4. Consumer-to-Business (C2B): In C2B e-commerce, individuals offer products or services

to businesses. For example, freelancers offering their services on platforms like Upwork or
Fiverr.
5. Business-to-Government (B2G): This involves businesses selling products or services to
government agencies or organizations. Examples include government procurement portals or
specialized vendors supplying equipment to government agencies.

6. Government-to-Citizen (G2C): In this type, government agencies provide services or

information to citizens through online platforms. Examples include online tax filing systems
or government portals for accessing public services.

7. Mobile Commerce (m-commerce): M-commerce involves transactions conducted through

mobile devices, such as smartphones or tablets, using mobile apps or mobile-optimized
websites.

8. Social Commerce: Social commerce refers to e-commerce transactions that occur through
social media platforms. Businesses sell products directly through social media channels or
integrate shopping features into their social media profiles.

3.12 Advantages of E-Commerce

 Faster buying process.

 Store and product listing creation.
 Cost reduction.
 Affordable advertising and marketing.
 Flexibility for customers.
 No reach limitations.
 Product and price comparison.
 Faster response to buyer/market Demands

3.13 Limitations of E-Commerce

 Lack of personal touch

 No guarantee about product quality
 Security issues
 Long delivery period
 Cannot try before buying
CHAPTER 4
 TABLE 4.1 AGE GROUPS OF RESPONDENTS
OPTIONS NO OF RESPONDENTS PERCENTAGE

20 Below 19 31.67%

20-30 36 60.00%

30-40 2 3.33%

Above 40 3 5.00%

Total 60 100%

FIGURE 4.1

Percentage

5%
3%

32%

60%

20 Below 20-30 30-40 Above 40

INTERPRETATION
From the above chart and table shows most of the peoples are younger
(age between 20-30)
 TABLE 4.2 GENDER CLASSIFICATION OF RESPONDENTS
OPTIONS NO OF RESPONDENTS PERCENTAGES

Male 17 28.34%

Female 43 71.66%

Others 0 0.00%

Total 60 100%

FIGURE 4.2

percentage

80.00%
70.00%
60.00%
50.00%
71.66%
40.00%
30.00%
28.34%
20.00%
10.00% 0.00%
0.00%
Male Female others

percentage

INTERPRETATION

The survey shows that 71.66% respondents are female and 28.34% of respondents are
male.The above table and graph shows the majority of persons in the gender are female.
 TABLE 4.3 OCCUPATION DETIALS OF RESPONDENTS
OPTIONS NO OF RESPONDENTS PERCENTAGE

Business 7 11.66%

Employees 9 15.00%

Professional 18 30.00%

Other 26 43.34%

Total 60 100%

FIGURE 4.3

Percentage
50.00%
45.00%
40.00%
35.00%
30.00%
25.00%
20.00%
43%

15.00% 30%
10.00%
15%
5.00% 12%
0.00%
Business Employees Professional Other

percentage

INTERPRETATION
From the above chart shows the occupation details of respondents are
others(43.34%).11.66% of respondents are doing business.
TABLE 4.4MONTHLY INCOME OF RESPONDENT
OPTIONS NO OF RESPONDENTS PERCENTAGE

Below 10000 34 56.66%

10000-50000 20 33.34%

50000-100000 5 8.33%

Above 100000 1 1.67%

Total 60 100%

FIGURE 4.4

percentage
1.67%

8.33%

33.34%
56.66%

below 10000 10000-50000 50000-100000 above 100000

INTERPRETATION

The above chatrs shows income of respondents.56.66% respondents income is less than
10000.
 TABLE 4.5 AWARENESS ABOUT 5G TECHNOLOGY
OPTIONS NO OF RESPONDENTS PERCENTAGE

Yes 55 91.66%

No 5 8.34%

Total 60 100%

FIGURE 4.5

Percentage

8.34%

91.66%

yes No

INTERPRETATION

The above chart shows the awareness level of 5G technology ,91.66% responses are yes
and 8.34% responses are no.
 TABLE 4.6 AWARENESS LEVEL ABOUT THE
IMPLEMENTATION OF 5G TECHNOLOGY IN E-COMMERCE
OPTIONS NO OF RESPONDENTS PERCENTAGE

Yes very aware 30 50.00%

Somewhat aware 28 46.67%

Not aware at all 2 3.33%

Total 60 100%

FIGURE 4.6

PERCENTAGE
3.33%

50.00%
46.67%

yes very aware somewhat aware not aware at all

INTERPRETATION

The above chart shows the awareness level of the implementation of the 5G technology in E-
Commerce .50.00% of respondents are very aware and 3.33% of respondents not aware at all.
 TABLE 4.7 IMPACT OF 5G TECHNOLOGY IN SPEED AND
EFFICIENCY OF ONLINE TRANSACTIONS
OPTIONS NO OF RESPONDENTS PERCENTAGE

Significantly improve 29 47.54%

Some what improve 29 47.54%

No improve 1 1.64%

Unsure 1 3.28%

Total 60 100%

FIGURE 4.7

percentage
47.54% 47.54%
50.00%
45.00%
40.00%
35.00%
30.00%
25.00%
20.00%
15.00%
10.00% 3.28%
1.64%
5.00%
0.00%
significantly improve somewhat improve No improve Unsure

percentage

INTERPRETATION

The above charts shows the impact of 5G technology in speed and efficiency of onlone
transactions.47.54% respondents are significantly and somewhat improved and 1.64% of
respondents have no improve and 3.28% respondents are unsure.
TABLE 4.8 POTENTIAL BENEFITS OF 5G IN ENHANCING THE
OVERALL USER EXPERIENCE IN E-COMMERCE
OPTIONS NO OF RESPONSE PERCENTAGE

Very familiar 27 45.00%

Some what familiar 30 50.00%

Not familiar 3 5.00%

Total 60 100%

FIGURE 4.8

Percentage

Not familiar 5.00%

Percentage
somewhat familiar 50.00%

Very familiar 45.00%

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

INTERPRETATION

The above charts shows the majority of respondents are somewhat familiar about the
potential benefits of 5G in enhancing the overall user experience in E-Commerce.
TABLE 4.9 ENGAGE IN ONLINE SHOPPING OR
E-COMMERCE ACTIVITY
OPTIONS NO OF RESPONSES PERCENTAGE

Very frequently 18 30.00%

Occasionally 29 48.33%

Rarely 12 20.00%

Never 1 1.67%

Total 60 100%

TABLE 4.9

Percentage

1.67%
20.00%
30.00%

Very frequently
Occasionally
Rarely
Never

48.33%

INTERPRETATION
The above table and diagram shows that majority respondents(48.33%) are engage in
online shopping or E-Commerce occasionally,and 1.67% of respondents are not engage in
online shopping or E-Commerce.
 TABLE 4.10 5G ENHANCING E-COMMERCE EXPERIENCE WITH
5G
OPTIONS NO OF RESPONDENTS PERCENTAGE

Faster loading times for 30 38.46%

website&product pages

Improved real-time 23 29.49%

interactions(eg:virtual try-
ons,live customer support)

Enhanced security for online 17 21.79%

transactions

Better support for augment 5 6.41%

reality(AR)features

Other 3 3.85%

TABLE 4.10

Percentage

6. Faster loading times for website

41 & product pages
% 3.85% 38.46% improved real-time interac-
21.79% tions(eg: virtual try-ons,live
customer support)
Enhanced security for online
transactions
29.49% Better support for augment
reality(AR)features
Other

INTERPRETATION

The above table and diagram shows that the opinion about the enhancing E-Commerce
experience with 5G. 38.46% of respondents opinion is faster loading time for website &
product pages and 29.49% of respondents opinion is improved real-time transactions.If is
found that the majority of respondents opinion is faster loading times for website & product
pages.
TABLE 4.11 POTENTIAL CONCERNS REGARDING 5G
INTEGRATION IN E-COMMERCE

OPTIONS NO OF RESPONDENTS PERCENTAGE

Security and privacy issue 27 38.03%

Potential increase in product 23 32.39%

prices
Limited availability of 5G 16 22.54%
coverage in certain areas
Other 5 7.04%

TABLE 4.11

Percentage

Other 7.04%

Limited availability of 5G coverage in certain areas

22.54%
Percentage

potential increase in product prices

32.39%

Security and privacy issue

38.03%

0.00% 10.00%
20.00% 30.00%
40.00%

INTERPRETATION

The above table and diagram shows that the 38.03% of the respondents express concerns
about potential security and privacy issue and 32.39% of the respondents express concerns
about potential increase in product prices and 22.54% of the respondents express concerns
about the limited availability of 5G coverage in certain areas.If is found that the majority of
respondents concerns about potential and privacy issue.
TABLE 4.12 INFLUENCE OF 5G TECHNOLOGY TO TAKE
DECISION TO SHOP ONLINE OR CHOOSE A SPECIFIC E-
COMMERCE PLATFORM
OPTIONS NO OF RESPONDENTS PERCENTAGES

Yes, significanlty 27 45.00%

Somewhat 30 50.00%

Not at all 3 5.00%

Total 60 100%

TABLE 4.12

Percentage
60.00%

50.00%
50.00%
45.00%

40.00%

Percentage
30.00%

20.00%

10.00%
5.00%

0.00%
Yes significantly Somewhat Not at all

INTERPRETATION

The above table and chart shows that the opinion about,how might 5G enhance the E-
Commerce experience.5.00% of respondents are not changed in the influents of 5G
technology to take decision to shop online or choose a specific E-Commerce platform and
50.00% of respondents are somewhat influenced.
TABLE 4.13 LIKELYHOOD OF EMBRACING 5G ENABLED E-
COMMERCE SERVICES UPON WIDESPREAD AVAILABILITY
OPTIONS NO OF RESPONDENTS PERCENTAGES

Very likely 26 43.34%

Somewhat likely 33 55.00%

Not likely at all 1 1.66%

Total 60 100%

TABLE 4.13

Percentage

60.00%
55.00%
50.00% 43.34%

40.00%

30.00% Percentage

20.00%

10.00%

0.00% 1.66%
Very likely
Somewhat likely
Not likely at all

INTERPRETATION

As per above table and chart,majority of respondents 55.00% likely to use 5G enabled E-
Commerce services if it become widely available,and1.66% of respondents not likely at
all.
TABLE 4.14 EXPECTED FEATURE OR IMPROVEMENT FROM E-
COMMERCE PLATFORM WITH THE IMPLEMENTATION OF 5G
OPTIONS NO OF PERCENTAGE
RESPONDENTS
Quicker check out 33 55.00%
process
Enhanced product 21 35.00%
visualization through AR
Improved customer 4 6.66%
service with real time
support
Other 2 3.34%

Total 60 100%

TABLE 4.14

Percentage
60.00% 55.00%
50.00%

40.00% 35.00%
30.00%
Percentage
20.00%

10.00% 6.66%
3.34%
0.00%

INTERPRETATION

Above table and chart shows that the most of the respondents expecting the feature or
improvement from E-Commerce plaform is quick check out process(55.00%) and
enhanced product visualization through AR(35.00%).
TABLE 4.15 PREFERED E-COMMERCE SITE
OPTIONS NO OF RESPONDENTS PERCENTAGES
Flipkart 28 46.66%
E bay 2 3.34%
Amazon 24 40.00%
Make my trip 1 1.66%
IRCTC 3 5.00%
Other 2 3.34%
Total 60 100%
 TABLE 4.15

Percentage

50.00% 46.66%

45.00%
40.00%
40.00%

35.00%

30.00%
Percentage
25.00%

20.00%

15.00%

10.00%
5.00%
3.34% 3.34%
5.00% 1.66%

0.00%
Flipkart E bay Amazon Make my IRCTC Other
trip

INTERPRETATION

The above chart shows Flipkart and Amazon is the most preferred E-Commerce
site.46.66% of respondents are Flipkart users and 40.00% respondents are Amazon users.

TABLE 4.16 RELIABILITY OF 5G TECHNOLOGY IN AREAS

OPTIONS NO OF RESPONDENTS PERCENTAGE
Excellent 18 30.00%
Good 33 55.00%
Average 7 11.66%
Poor 2 3.33%
Very poor 0 0.00%
Total 60 100%
 TABLE 4.16

Percentage

60.00%
55.00%

50.00%

40.00%

30.00%
30.00% Percentage

20.00%

11.66%
10.00%

3.33%
0.00%
Excellent 0.00%
Good
Average
Poor
Very poor

INTERPRETATION

As per above table and chart ,the reliability of 5G technology in respondents areas,most
of their responses are good and excellent.55.00% of responses are good and 30.00%
responses are excellent.

TABLE 4.17 SATISFICATION WITH 5G COVERAGE IN AREAS

OPTIONS NO OF RESPONENTS PERCENTAGE
Very satisfied 14 23.33%
Satisfied 32 53.34%
Neutral 11 18.33%
Dissatisfied 3 5.00%
Very dissatisfied 0 0.00%
 Total 60 100%

TABLE 4.17

Percentage
60.00%

50.00%

40.00%

Percentage
30.00%
53.34%

20.00%

23.33%
10.00% 18.33%

5.00%
0.00% 0.00%
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied

INTERPRETATION

As per above table and chart most of the respondents are satisfied with 5G coverage in
their area.53.34% of respondents are satisfied and 23.44% of respondents are very
satisfied.

TABLE 4.18 RECOMMENDATION OF 5G TECHNOLOGY TO

OTHERS
OPTIONS NO OF RESPONSES PERCENTAGE
Definitely yes 19 31.66%
Yes 30 50.00%
Neutral 11 18.34%
No 0 0.00%
Definitely no 0 0.00%
Total 60 100%
 TABLE 4.18

Percentage

18.34%
31.66%

Definitely yes
Yes
Neutral
No
Definitely no

50.00%

INTERPRETATION

As per above table and chart most of the respondents would recomment 5G technology to
others.Half of the respondents are recomment 5G technology to others and 31.66% of
respondents are definitely recomment to others.

TABLE 4.19 FACTORS INFLUENCED IN DECISION TO ADOPT 5G

TECHNOLOGY
OPTIONS RESPONDENTS PERCENTAGE
Faster internet speed 29 48.34%
Improved connectivity 18 30.00%
Low latency 3 5.00%
Enhanced mobile capabilities 5 8.33%
Business requirements 4 6.67%
Other 1 1.66%
Total 60 100%

TABLE 4.19

Percentage

Other 1.66%

Business requirements 6.67%

Enhanced mobile capabilities 8.33%

Percentage

Low latency 5.00%

Improved connectivity 30.00%

Faster internet speed 48.34%

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

INTERPRETATION

The above table and chart shows the factor influenced respondents decision to adopt 5G
technology.The main factor that influenced respondents decision is faster internet
speed(48.34%)and improved connectivity(30.00%).
CHAPTER 5
5.1 FINDINGS

 Majority of respondents were female (71.66%).

 Majority of respondents were in the age group(20-30).
 Majority of respondents are in the other category and professionals.Other
category(43.34%)and professionals(30.00%).
 Most of respondents had monthly income is below Rs.10,000.
 About 91.66% of the respondents are aware about 5G technology.
 47.54% of respondent’s efficiency of online transactions significantly improved
with the use of 5G technology.
 Half of the respondents are aware about the implementation of 5G technology.
 Half of the respondents are somewhat familiar about the potential benefits of 5G
in enhancing the overall user experience in E-Commerce.
 Majority of respondents (48.33%) are engage in online shopping or E-Commerce
occasionally.
 Most of the respondents(38.46) opinion about the enhancing E-Commerce
experience with 5G is faster loading time for website & product pages.
 Majority of the respondents(38.03)express concerns about potential increase in
product prices.
 Most of the respondents(50.00%) are somewhat influenced in the impact of 5G
technology, to take decisions to shop online or choose a specific E-Commerce
platform.
 Most of the respondents(55.00%) are likes to use 5G enabled E-Commerce
services if it become widely available.
 Majority of respondent’s expecting feature or improvement from E-Commerce
platform is quick checkout process(55.00%).
 In this study,Flipkart and Amazon is the most preferred E-Commerce site.46.66%
respondents are Flipkart users and 40.00% respondents are Amazon users.
 Here the study reveals the reliability of 5G technology in respondents areas, most
of their respondents are good(55.00%).
 Most of the respondents(53.34%) are satisfied with 5G coverage in their area.
  Half of the respondents would recommend 5G technology to others.
 The main factor that influenced respondents decision is faster internet
speed(48.34%).

5.2 SUGGESTIONS

 Investigate how 5G's high-speed, low-latency connectivity improves the mobile

shopping experience, potentially leading to increased sales and customer
satisfaction.
 Explore how 5G enables seamless integration of AR and VR technologies in e-
commerce platforms, revolutionizing product visualization, virtual try-ons, and
immersive shopping experiences.
 Analyze how 5G facilitates real-time tracking and monitoring of inventory,
enabling e-commerce businesses to optimize their supply chains for efficiency
and cost-effectiveness.
 Investigate the role of edge computing enabled by 5G in reducing latency for e-
commerce applications, such as personalized recommendations, chatbots, and
real-time customer support.
 Explore how 5G's improved security features, such as network slicing and
encryption, bolster trust and confidence in e-commerce transactions, addressing
concerns about data privacy and fraud prevention.
 Examine how 5G technology enables e-commerce businesses to expand into new
markets and reach customers in remote areas previously underserved by
traditional broadband connections.
 Investigate how 5G enables e-commerce platforms to gather and process vast
amounts of data in real-time, facilitating dynamic pricing strategies and
personalized shopping experiences tailored to individual preferences.
 Explore cutting-edge applications and innovations at the intersection of 5G
technology and e-commerce, such as drone delivery, autonomous vehicles for
logistics, and smart retail stores.
 Assess how access to 5G technology levels the playing field for SMEs in the e-
commerce landscape, enabling them to compete with larger competitors through
faster, more efficient operations.
  Examine the regulatory and policy considerations surrounding the deployment of
5G technology in the context of e-commerce, including spectrum allocation, data
governance, and net neutrality.

5.3 CONCLUSION

This study is helpful to understand the impact of 5G technology in E-Commerce. the

integration of 5G technology into E-Commerce platforms presents a transformative
impact on the industry landscape. With its unparalleled speed, reduced latency, and
increased capacity, 5G enables seamless and immersive shopping experiences for
consumers, facilitating real-time interactions, personalized recommendations, and
augmented reality applications. Furthermore, it empowers businesses to optimize
operations through enhanced supply chain management, inventory tracking, and efficient
delivery systems. As 5G continues to proliferate, its potential to revolutionize E-
Commerce by fostering innovation, expanding market reach, and improving overall
efficiency remains profound. Embracing this technology promises to reshape the future of
online retail, driving growth and competitiveness in the global marketplace.
CHAPTER 6
BIBILOGRAPHY

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e-ISSN: 2278-487X, p-ISSN: 2319-7668.
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CHAPTER 7
QUSTIONNAIRE