A Summer Training Report

On

A STUDY OF SERVICE PROVIDED BY

RENTOZO IN BHOPAL

At

Rentozo private limited

(Bhopal)

Submitted by :-

Arun Saryam

MBA F.T Course semester III

Batch -2022-2024

ORIENTAL COLLEGE OF MANAGEMENT

BARKATULLAH VISHWAVIDYALAYA,
Year 2023

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 DECLARATION

I hereby declare that my Summer Training Report entitled “A STUDY OF SERVICE

PROVIDED BY RENTOZO IN BHOPAL ”
is an authentic work done by me as part of my study at Rentozo pvt .

The Project was undertaken as a part of the course curriculum of MBA Full Time Programme of
Barkatullah University, Bhopal. This has not been submitted to any other examination body
earlier.

Date: _________

Signature -

Name : Arun Saryam

MBA Full Time III Semester

Oriental College of Management Bhopal

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CERTIFICATE OF INTERNSHIP

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 INDEX

S.no. Title Page

5. Observation And Finding No.

6. Suggestions
1. 1.Introduction
7. Bibliography
A. Introduction To Topic -

B. Objectives -

C. Research Methodology -

D. Limitation -

2. Company Profile

3. About the topic

4. Data analysis and interpretation

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 ACKNOWLEDGEMENT

Knowledge is expression of experience gained in life .it is the choicest possession that should be
happily shared with others.

In this regard we feel great pleasure in submitting this major project on “A STUDY OF
SERVICE PROVIDED BY RENTOZO IN BHOPAL”
Big thanks to “RENTOZO PVT LIMITED” for providing this internship experience
and guidance thorough the internship project.

We would like to extend our gratitude to “DR. SHIKHA BHARGAVA ,DIRECTOR ,

ORIENTAL COLLEGE OF MANAGEMENT ,BHOPAL (M.P.)”For his valuable
encouragement and approval of the project work.

And also thanks to our mentor “DR AMITA SINGH MA’AM, ,for his valuable suppot
to complete the project report successfully.

Last but not the least we would like to thank our teacher, parents, who helped us directly or
indirectly in completion of the project.

Arun Saryam

Bhopal

-----/---

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INTRODUCTION

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INTRODUCTION
This report is based on ‘Organization Study’ conducted at Rentozo Private Ltd, Bhopal.
Organization is an association of various departments in the firm in which all work
collectively in attaining the goals and objectives of the company by rendering the
valuable services towards it by both employers and management

Service providers globally nowadays seek new or improved means for differentiating
themselves and for increasing their competitive advantage. The growing number of
service organisations makes services available to wide range of customers in a non-
traditional way, i.e. using the Internet impacts dramatically to services and can provide a
range of options for gaining and maintaining competitive advantage of different service
providers. Also, the recent history of Internet shows that it can be expected that many
new services will be available to consumers via this medium in the future. According to
The Internet Group (an on-line consulting company), the Internet is the medium for
delivering information-based value to the global.

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 The internet is challenging traditional distribution networks. The traditional distribution
channels relied more on human resources and employed manual operation to get goods and
services to market. However, the advent of the internet is compelling businesses to re-evaluate
their operational strategies and customer value propositions. Distributors play a crucial role in
physical distribution by “breaking bulk” and “mixing” channels. Breaking bulk allows for lower
channel transportation costs since volume shipments from the manufacturer to the distributor,
often less expensive per unit. Customers can choose the mix of items they require through such a
channel mediator, allowing producers to focus on their primary business activities.

Mixing allows volume shipments from manufacturers to original equipment

manufacturers (OEMs) and downstream business clients . The evolution and development of
internet-based technology have influenced business operations in dealing with distribution
networks. The traditional distribution process relied on information gathering through the manual
channels or use of human resources. The slow information gathering imposed many challenges
for the business operations. However, internet-based technology transfer has catalyzed the
access, sharing, and retrieval of many business or customer-related data. Furthermore, the use of
technology-based supply chain administration strategies has started to weaken the traditional
responsibilities served by the multiple representatives concerned in the supply chain.

market-place. Internet provides consumers with access to an unprecedented diversity of

possibilities and options. As customers make increasing use of Internet sites for different
purposes, the delivery of services via Internet becomes increasingly important.

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REASON FOR THE PROJECT:-

The advancement in Information Technology and internet penetration has greatlyenhanced

various business processes and communication between companies(services provider)and their
customers of which car rental industry is not left out. This "E Car Rental System is developed to
provide the following services.
 Enhance Business Processes: To be able to use internet technology to project the rental
company to the global world instead of limiting their services to their local domain alone,
thus increase their return on investment.

 Online vehicle Reservation: A tools through which customers can reserve available cars
online prior to their expected pick-up date or time.

 Customer’s registration: A registration portal to hold customer’s details, monitor their

transaction and used same to offer better and improve services to them.

 Group bookings: Allows the customer to book space for a group in the case of weddings
or corporate meetings (Event management)

LITERATURE REVIEW

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Hogg et al. (2003) conducted a study on the impact of the Internet on professionaL health-care
services. They found Internet to be a primarily an accessible information resource rather than a
distribution channel for health-care services, but as such it has the potential to fundamentally
change the way in which consumers interact with health-care service providers.

They stressed how the issue of quality of health-care information on the Internet is
acknowledged by health-care professionals as a major challenge in managing behaviour of
Internet-empowered customers. Finally, Grove et al. (2003) reported and analysed the insights of
ten leading service scholars regarding the future of services marketing.

Almost all the panel members highlighted the need to explore the growing interplay between
services and information technology, and particularly the Internet and the e-commerce it has
spawned. The experts outlined several related topics which need further detailed investigation:
the role which technology plays in the communication, delivery, sale and support of services, the
nature of the e-service encounter, the nature of service excellence. and the impact of high-
technology service dimensions on demand for services.

OBJECTIVE: –

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 To study about the profile of Rentozo Private Ltd.

 Participating in the intake process for new car rentals, including checking cars for damage,
taking inventory, and updating records.
 Assisting customers with car rentals and providing information about available vehicles and
rental policies.

 Helping to resolve customer complaints or issues.

 Assisting with the cleaning and maintenance of rental cars.

 Working with a team to manage the daily operations of the car rental service.

 To know the vision and mission of the company

 To study various functional areas and departments of Rentozo

 To study the product and service offered by Rentozo

 To do the SWOT analysis of organization to identify strengths, weakness and opportunities

of Rentozo

SIGNIFICANCE OF THE STUDY:-

The organizational study conducted at Rentozo Private Ltd, helped to understand the various
departments of the company, functions and the relationship between them. It was a great

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 experience to gather first-hand information about the company. The actual working of the
organization and the professionalism which is required at the workplace has also been observed

1. The internship provided an opportunity to gain hands-on experience in the car rental
industry, which is valuable for personal and professional development.

2. The internship allowed the student to apply classroom learning to a real-world setting,
enhancing their understanding of the practical aspects of the car rental business.

3. The internship allowed the student to develop new skills and knowledge, such as customer
service, team management, and problem-solving, which are valuable in any career.

4. The internship provided an opportunity to network with professionals in the car rental
industry, which can be beneficial for future job prospects.

5. The internship allowed the student to contribute to the success of the car rental service,
which can be fulfilling and rewarding.

SCOPE OF THE STUDY:-

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 1. The scope of the study included the tasks and responsibilities undertaken by the student
during the internship, as well as the skills and knowledge gained through the experience.

2. The study focused on the operations of a specific car rental service, Rentozo, and the
experiences and insights gained may not be representative of the car rental industry as a
whole.

3. The scope of the study included observations and analysis of the processes and systems
used by Rentozo to manage its car rental service.

4. The study did not include a comprehensive analysis of the competitive landscape or
financial performance of the car rental industry.

5. The scope of the study was limited to the duration of the internship, which was six
months.

METHODOLOGY OF THE STUDY:-

The data is provided by the guide and other employees in company .The process is viewed and
checked manually, and the opinion of the company is also considered .Moreover, various
suggestions and cross-verification process is done through the search engine.

Also, the secondary data is used for the clear understanding of the primary source of data.

Secondary Data:

 From the company manual and journals.

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 From various management books.

 From various web sources

1. The primary method of data collection for the study was through first-hand experience
working at Rentozo.

2. The student participated in various tasks and responsibilities related to the car rental
service, such as assisting customers, managing inventory, and maintaining rental cars.

3. Observations and notes were taken throughout the internship to document the experience
and track progress.

4. Informal conversations with team members and management were also used to gather
additional insights and understanding of the car rental business.

5. Data analysis for the study included reflection on the tasks and responsibilities
undertaken during the internship, as well as the skills and knowledge gained through the
experience.

LIMITATIONS OF THE STUDY:-

During the internship program, I had to face constraint and problems while trying to make the
report presentable for my respected family members. Moreover, some of the latest data could
not be collected due to confidential reasons, but the other reasons are
as follows:-

 The findings need not to be conclusive but only inductive.

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 Firm may not be able to disclose all the details as it is highly confidential.

 Time Span of this Project was very limited to collect all the information.

 There were difficulties in obtaining dates from Executives & managers due to their busy
work schedules.

 The reliability of data used for study is largely depends up on the companies report &the
information given by executives.

 Lack of information from various departments.

 The current economic conditions are not known.

How Car Rental Services Work ?

Car rental services offer vehicles for short-term rental to individuals who need a temporary
means of transportation. Customers can choose from a variety of vehicles, including economy
cars, luxury cars, vans, and trucks.
To rent a car from a car rental service, customers typically must be at least 25 years old and have
a valid driver's license. Some car rental services may have additional requirements, such as proof
of insurance or a credit card for a deposit. Customers can make a reservation online or in person,
and reservations may be required for certain times of the year or for specific types of vehicles.
When customers arrive at the car rental location, they will need to present their driver's license
and any other required documents. The rental process typically includes completing a rental
agreement, which outlines the terms and conditions of the rental, including the rental rate, the
length of the rental period, and any additional fees or charges.

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Car rental services often offer different rental rates based on the length of the rental period and
the type of vehicle. Weekend and weekly rates are often lower than daily rates, and long-term
rentals may have special rates as well. Some car rental services may also offer discounts to
customers who are members of certain organizations or have loyalty programs.
In addition to traditional car rental services, there are also newer car rental options such as peer-
to-peer car rental and car-sharing services. Peer-to-peer car rental allows individuals to rent out
their personal vehicles to others when they are not using them. Car-sharing services offer a fleet
of vehicles that can be rented by the hour or the day. These types of car rental services often have
different terms and conditions than traditional car rental services, and it is important for
customers to carefully review them before making a reservation.
Overall, car rental services offer a convenient and flexible way for individuals to access
temporary transportation. Whether for a weekend getaway, a business trip, or a replacement car
while a personal vehicle is being repaired, car rental services can help customers meet their
transportation needs.

Benefits of online car rental services :

1. Convenience: Online car rental services allow customers to browse and compare
rental options, make reservations, and manage their rentals from the comfort of their
own home or office.
2. Time-saving: Customers can compare prices, view available vehicles, and make
reservations quickly and easily online, rather than spending time visiting multiple car
rental locations in person.
3. Wide selection: Online car rental services often offer a wider selection of vehicles
than individual rental locations, making it easier to find the perfect rental car.
4. Easy comparison: Customers can easily compare prices and rental terms from
different car rental services and choose the best option for their needs.
5. Flexibility: Customers can often make or modify reservations online, making it easier
to adjust plans as needed.
6. Mobile booking: Many online car rental services have mobile apps that allow
customers to make reservations and manage their rentals on the go.

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 7. Customer reviews: Online car rental services often include customer reviews, which
can help customers make informed decisions about which service to use.
8. Easy payment: Online car rental services allow customers to pay for their rentals
securely online, eliminating the need to worry about cash or checks.
9. Rewards programs: Some online car rental services offer rewards programs or loyalty
discounts for frequent customers.
10. Special offers: Online car rental services may offer special promotions or discounts
for online bookings, providing an added incentive to book online.

FUNCTIONAL AND NON-FUNCTIONAL

REQUIREMENTS

Functional Requiremets :-

Requirement analysis is a software engineering technique that is composed of the various tasks
that determine the needs or conditions that are to be met for a new or altered product, taking into
consideration the possible conflicting requirements of the various users.
Functional requirements are those requirements that are used to illustrate the internal working
nature of the system, the description of the system, and explanation of each subsystem.
It consists of what task the system should perform ? the processes involved ,which data should
the system holds and the interfaces with the user. The functional requirements identified are:

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  Customer’s registration: The system should allow new users to register online and
generate membership card.

 online reservation of cars: Customers should be able to use the system to make booking
and online reservation.

 Automatic update to database once reservation is made or new customer registered:

 Whenever there’s new reservation or new registration, the system should be able update
the database without any additional efforts from the admin.

 Feedbacks to customers: It should provide means for customers to leave feedback.

Non – functional Requirement :-

It describes aspects of the system that are concerned with how the system provides the functional
requirements ? They are:
a. Security: The subsystem should provide a high level of security and integrity of
the data held by the system, only authorized personnel of the company can gain
access to the company’s secured page on the system; and only users with valid
password and username can login to view user’s page.
b. Performance and Response time: The system should have high performance
rate when executing user’s input and should be able to provide feedback or
response within a short time span usually 50 seconds for highly complicated task
and 20 to 25 seconds for less complicated task ?
c. Error handling: Error should be considerably minimized and an appropriate
error message that guides the user to recover from an error should be provided.
Validation of user’s input is highly essential. Also the standard time taken to
recover from an error should be ;15 to 20 seconds.
d. Availability: This system should always be available for access at 24 hours, 7
days a week. Also in the occurrence of any major system malfunctioning, the
system should be available in ; 1 to 2 working days, so that the business process is
not severely affected.

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e. Ease of use: Considered the level of knowledge possessed by the users of this
system ,a simple but quality user interface should be developed to make it easy to
understand and required less training

COMPANY PROFILE

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 COMPANY PROFILE

GENERAL :-

RENTOZO is a rental app that is providing you numerous options under one roof. It is a
C2C rental app.

We are the first rental app that is available all over the country. So you can just sit back
and hunt for houses/flats in other cities Easily Rent your vehicle, property, furniture,
clothes and even services like electrician, mechanic, tiffin center, teaching etc at your
preferred cost on daily, monthly or yearly basis. You can easily avail various services and
products on rent according to your needs. You are just a few taps away from having your
own full furnished home without investing heavy amounts.

It is a great opportunity for everyone to rent out their ideal or spare product and earn
through it .Eliminate the task of finding and hiring freelancer as our startup allows people
to easily hire them.

 RENTOZO by Rentree is a partnership company that is registered at firm’s Indian partnership

act under section 58(1) under no. 01/01/01/0153/20, and is located at Bhopal. RENTOZO
provides a variety of options to its customers depending on their needs, requirements, mindsets
and thus getting a product of their choice.

 For the purpose of the Terms and wherever the context so requires, the terms "giver" and "taker"
shall mean any person who post their products and services on rent will be considered as ‘Giver’
and another person who uses the products and services and is liable to return after use will be
considered as ‘Taker’. RENTOZO does not hold any liability of the product and therefore giver
and taker are bearable in case of mislead. By using the Service, you agree to comply with these
Terms.

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 Additionally, while using a portion of the Service, you agree to conform to any applicable posted
guidelines for such Service, which may change or be updated from time to time at RENTOZO.
You understand and agree that you are solely responsible for reviewing these Terms from time to
time. Should you object to any term or condition of these Terms, any guideline, or any
subsequent changes thereto or become unhappy with RENTOZO or the Service in any way, your
only choice is to immediately discontinue the use of RENTOZO. These Terms may be updated
by RENTOZO at any time at its sole discretion.

How Rentozo work's ?

It is a C2C business, where one person can post and another person can take on rent. You
can easily rent out your vehicle, property, furniture etc on rent without any long process and
can earn through it.

What all you can give and take on rent?

 Rent vehicles - easily rent 2 wheelers and 4 wheelers

 Rent properties- easily rent full furnished offices, café’s, houses, flats, etc.
 Rent furniture - easily rent chairs, sofa, tables, etc.
 Rent clothes – easily rent men’s wear, women’s wear and kid’s wear
 Rent study materials – easily rent books, notes etc
 Services - easily hire services of electrician, plumber, teacher, etc.
 Freelancing – easily consult freelancer

Customer's Benefits:-

 Can easily give and take products and services on rent

 Product are available on daily, monthly and yearly basis. You can choose according to your
needs and wants.
 Can hire vehicle with or without driver.
 You can rent from tiny products to huge production without investing large amount.
 Having numerous options for renting
 Renting out your products and earning through it can help you generate income.
 It resolves the storage issue as when not in use you can give it on rent and it will save your time
and money of keeping it in warehouses.
 Renting products can also help people to try and use different products before purchasing.
 You can easily book dresses for various event and even give on rent and earn
 You don't have to run for plumbers, electrician etc you can just book them and they will be
available at your decided time.

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More Details:-

RENTOZO PRIVATE LIMITED having CIN U71290MP2022PTC059233 is Private

company incorporated with MCA on 2022-01-20. RENTOZO PRIVATE LIMITED is listed in
the class of Private company and classified as Non-govt company. This company is registered
at Registrar of Companies(ROC), RoC-Gwalior with an Authorized Share Capital of
₹ 1500000 and paid-up capital is ₹ 200000.

The company directors/key management personal name are KARTIK SAHU – Director,
SHIVAM YADAV – Director. RENTOZO PRIVATE LIMITED company registration
number is 059233 and its Corporate Identification Number(CIN) provided from MCA
is U71290MP2022PTC059233.

As per MCA records RENTOZO PRIVATE LIMITED is involved in activities such

as (Renting of machinery and equipment without operator and of personal and household
goods) Renting of other machinery and equipments.

RENTOZO PRIVATE LIMITED‘s registered office address is P-73, NEAR SHIV MANDIR
RANGE CHOURAHA, BERASIA, BHOPAL Bhopal MP 463106 IN.
RENTOZO PRIVATE LIMITED‘s registered office State is Madhya Pradesh.
RENTOZO PRIVATE LIMITED‘s registered office District is Bhopal.
RENTOZO PRIVATE LIMITED‘s registered office PIN Code is 463106.
RENTOZO PRIVATE LIMITED‘s Company Authorized Share Capital of ₹ 1500000 and
paid-up capital is ₹ 200000.
RENTOZO PRIVATE LIMITED‘s Company category is Company limited by Shares.
In. Find other contact information for RENTOZO PRIVATE LIMITED such as contact
number, email, website, gst details and more below.
RENTOZO PRIVATE LIMITED‘s last Annual General Meeting(AGM) was held on N/A, and
the company last updated its financials on N/A.
Current status of RENTOZO PRIVATE LIMITED is Active.

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Nature of business carried:-

Rentozo is a self-drive car rental company engaged in providing service on car rental. Delivering
value proposition to the customers and company.

Rentozo Business model

The business model that Rentozo fallows is peer-to-peer car renting business in such a business
model, the owner gives the car on rental basis to the users, who uses the car for specific period of
time and gives the car back to owner. Rentozo provides online platform. It comes with tones of
features, which allows them to manage the operations effectively. The basic features of Rentozo
online platform are:

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  Searching functionality
 Booking functionality
 Features to display driver’s information.

Payment gateway In addition to this, their marketing strategy involves various

promotional tactics such as:
 Giving away discount coupon codes in specific region.
 Giving discount on credit/debit card usage.

Target Audience:-

Rentozo audience has been restricted to mainly tier-1 and tier-2 metros in India. have
opted for a for approach of maintaining a very hyper local and densenet work in existing
cities, rather than going far and wide.

RENTOZO FEATURES:-

 Price includes free fuel.

 Rent by hour, day, week, or month.

 Located in your neighborhood and near your office.

 Range of cars: SUV, luxury, sedan, etc...

 Book week or minutes before picking up.

 Cares have All-India permit.

 No hidden charges

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 MISSION, VISION, VALUES

Vision:-

To bring the freedom of wheels to Indian cities!

Mission:-

India is urbanizing at a fast rate than any other country in human history. Ascrores of
individuals migrate to cities over the next decade, it will be imperative to create
sustainable mobility solutions for people to get around the city Enter Rentozo. We exist
for simple reason: we want to drive India ’s trans formation to sustainable transportation.
Unlike other provider Rentozo is laser focused on creating self-drive solutions for
current mobility predicament.

It’s still early days and while the road before us will certainly have many twists and
turns, the sustainable light at the end of tunnel is what motivates us day in day out ?With
an intense focus on creating a world class user experience through technology, data
science, and product, Rentozo is determined to lead this revolution from the front. We’re
looking for similar mission division individuals to join us thus self-drive quest. We look
forward to hearing from you

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Commandments

 Measure Measure Measure:

You can’t improve what you can’t measure; this is the core ethos of Rentozo, and it
touches every part of the business and applies to every employee .It’s critical to
understand the core first principle metrics that drive a creation outcome and then measure
those religiously .Consistent reflection on what to measure and why is absolutely
essential cross all individuals.

 Empathize Every where

:From TO Kill A Mockingbird, ‘you never really understand the person until you climb
into his skin and walk around in it. ’Empathy starts with consistent demonstrations across
all employees: then only can you show empathy to customers .Listen first, think second,
speak last; the hierarchy of empathy never fails .Solicits inputs of others and listens to
different point of view.

 Improve Perpetuality:
Stasis is death in a startup; without perpetual improvement we simply can't achieve the
impossible Intense focus on incremental improvements on a daily basis; looking
for big bang improvements are akin to unicorn hunting... it's in the trenches where real
improvement happens. Improvement is really a tram sport and it can’t happen without the
support of your peer: support system matters and are worshiped at Rentozo.

 Experiment daily:
We're a collection of tinkerers at Rentozo, we love iterating and believe this is the key to
consistent progress. All employees should have 2-3 experiments running at all times; this
helps us iterate faster and tightens the overall feedback loop. Experimentation embodies
our earlier principles of measurement and perpetual improvement.

 Cross train
:Irrespective of your function, at Rentozo we believe that all individuals must possess a
robust 360-degree view on the business. Versatility is key at a startup and training
employees in other functions helps build deeper engagement and understanding across

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 employees. Ensures empathy quotients are high across functions and helps promote
stronger communication and faster, higher quality execution.

Values

 Acting with honest, integrity and fairness to all times with customers.

 Conduct business with unwavering high standards of honestly, transparency and ethical
behavior.

 Communicate openly and frequently.

 Treat each person with whom we work with respect, professionalism and dignity.

 Communicate expectations to customers and employees; provide honest and timely

feedback on service and performance.

 Embrace a diversity of ideas, culture, ethnicities and background to enhance our promise
and values to customers

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Objectives of the organization:-

 Rentozo is a car rental service that aims to make it easy for people to access personal
transportation in India. Here are some potential objectives of the organization:
 To provide a convenient and reliable car rental service to customers.
 To offer a wide range of vehicles to meet the diverse needs of customers.
 To offer competitive pricing and flexible rental options.
 To continuously improve the customer experience through innovative technologies and
high-quality service.
 To expand the business and increase market share in the car rental industry.
 To adopt sustainable business practices and minimize the environmental impact of the
organization's operations.
 To generate profitable revenue for the organization and its stakeholders.
 To foster a positive company culture and provide opportunities for professional
development for employees.

 To check the requirement of customers while self-driven cars.

 To check the customer expectation while availing of self-driven car service.

 To check customer awareness at the time of availing the self-driven car service.

 To continue innovation and pursue new ideas and opportunities to accelerate profitability.

 To measure goals of company which archives the vision.

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  To raise awareness of the brand to audience in India.

 To store all vehicles information

Quality Policy:-

 Providing high-quality car services meeting customer needs in self-drive cars service.

 Improving the quality management system.

 Analysis of the continuous usefulness of quality policy.

 Continuous improvement of knowledge and professional skills of al employees of

company.

 Responsible approach to the quality and improvement of work methods by every

employee.

 Compliance with quality objectives in field of quality.

 Bringing the quality policy awareness among all employees.

HOP- One-way Intercity Self-drive

Rentozo new one-way intercity self-drive allows a customer to travel

from point A to point B which will enable customer to pick up a car from Rentozo
location of city and drop it off to another city Rentozo location.

The launch of one-way intercity launch adds flexibility and options of peoples travel
plans. This provides whole new level of convenience for the 20 lakhs plus Rentozo

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 Customers base. The product offering caters to a wide range of point to point inter city
self-drive use cases. Strong demand is anticipated to hop from both business and leisure
travelers

Area of Operation:-

Rentozo provides it operation at national level service in major urban and airports all over India.
Rentozo provides service in popular cities like Bhopal, Bangalore, Kolkata, Mumbai, Pune,
Chennai, Delhi NCR, Hyderabad, Chandigarh, Vadodara, Goa .Other cities like Raipur,
Trivandrum, Nashik, Calicut, Jodhpur, Madurai ,Ahmedabad, Siliguri, Kochi, Trichy, Indore,
Coimbatore, Hubli, Amritsar, Jaipur, Guwahati, Mysore, Bhubaneswar, Udaipur, Vijayawada,
Surat, Patna, Mangalore, Nagpur, Ludhiana, Gurgaon, Tirupati, Noda, Agra, Baroda etc.

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 DEPARTMENTAL STUDY

1. Finance Department

The part of an organization that manages its money. This department Is responsible for
maintaining all books of accounts and records. The Senior Manager finance acts as a head of
the finance department. Based on the user requirements, several changes have been carried
out in the online ERP to help in better information flow and control
.Financial/operational performance The main objectives of the financing strategy of your
Company are as follows:

 To make available the required funds through internal accruals and by effective cash flow
management with a view to have the least interest cost.

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  To maintain the highest credit rating in the short term to be able to raise funds at most
economical rate as and when required.

 To meet the expectations of the various stake holders.

 To maintain highest standards of financial reporting by following the mandatory as well

as recommendatory accounting standards.

 To take up risk management strategy to minimize losses due to exchange rate variation,
unanticipated accidents/mishaps

Objectives:-

 To ensure that accounting records of various divisions are properly maintained.

 To ensure that sales realization is properly accounted and remained the marketing section
from time to time over the debtor’s portion in order to enable them to collect the dues.

 The account section objective is also to see that regular payments of car service due
are made to producers on priority.

 To see that payment to the creditors is made within stipulated time.

 Account section has to provide management timely information about the. Financial
position of the union and guide them as to viability of the proposals that come in the
course of business activity.

28
  The other objectives of finance section are to keep the management/boar appraised of
monthly trading and P & L figures.

 To include timely submission of financial statements to auditors and ensure smooth audit
is conducted and give audit reports to management.

 To make cost evaluations where ever their cost exceeds the norms.

2.Marketing Department

This department identifies the customer need and wants. It is the philosophy that guides
the entire business. Rentozo has good marketing network, Most of marketing is done via
digital marketing and social media marketing (Google, facebook, instagram, twitter, etc...

Objectives:-

 To interpret the needs of the customer and plan for the better service.

 To make market research regarding the demand of the product and preference of
customers.

 To make sufficient offers to promote the sales.

 To design the advertisement stake for the product.

29
Role of marketing manager:-

 Collecting information for sales forecasting.

 Search for new market area.

 Pricing the products as per the demand.

 Market the product that involves launching, presentation, awareness and advertisement of
the product promotion on certain areas.

3. Human Resource Department:

Rentozo shares collaborative and friendly relationship with preferred partners,

employees, consumers and other workers involved to it. It maintains a transparency in
handling the above relations and stick to its standards.

The HRM functions are indeed vast. All major activities since working of a worker –
from the time of his/her selection in to an organization until he/she resigns or get retired
or leave job for any reason – comes under the preview of HRM. The HR planning in
Rentozo is very smooth and transparent.

In Rentozo major attention is given on the welfare and Safety of employees. The
company also focuses on developing human value and potential through various bearing
and development activities and provide favorable atmosphere.

Functions:-

30
  Recruitment & On-Boarding

 Induction & On-Boarding

 Training & Development

 Employee Relations

 Employee Engagement

 Performance Management System

 Exit Formalities

4.IT Department

In IT department they do with the level of technology integration into nearly every fact
life and business. It handles all the technology issues that arise in the company .IT
department comes out with new software or developing the existing software or app
related to company and fix computer related problems and their responsibility for bug
fixing.

Responsibilities:-

IT department is the biggest drives of successful business of Rentozo efficiently, and the
ability to automate routine tasks is a great way to increase over all efficiency of company. It
provides infrastructure, hardware, software and networking for company and product. The
responsibilities are as follows:

31
 Programming

 Company website

 Technical Support

 Administration

A. Programming:-

IT department is responsible for creating new programs for the company. The programs
are created that are specific need of the company. Such as accessing the car for rental
(Rentozo App)

B. Company Website:-

The IT department maintains the company’s website and applications. It designs the
layout of the website, write the programming code and test the site for the usability. The
company website is the information site providing contact information for the public as
well as commercial site that sells the product directly to customers. It is also responsible
for the internet, internet network and ERP of the company and employees.

C. Technical Support:-

The IT department in the Rentozo responsible for providing support to computer users in
company. It includes installing new software, repairing
hardware problems, installing new hardware, troubleshooting problems and trainingempl
oyees how to use new software program and assist employees with computer related
issues

D. Administration:-

IT department is also responsible for installing and setting up the computer network in
the company. The work would be capacity to ensure that the networkis operating properly
and all the employees have ability to communicate through the internet and company
internet. IT department keeps the system secure and troubleshoot the system in the event
of problems.

32
5. Operations Department

The growth and profitability of the company through a focus on the management and
development of a team of people at the company that provides excellence in customer
service, vehicle quality and location presentation to agreed standards. To effectively
control location costs, while maximizing sales revenue and vehicle utilization.

Responsibilities

Financial Target:-

Achieve and/or exceed financial targets as related to branch revenue growth

and profitability.Work within the branch and the corporate branch network tomaximize
sales revenue and vehicle utilization within set parameters and guidelines at the branch
and group level .Ensure adequate insurance and/or security measures are taken prior to

33
 the rental of a vehicle and that outstanding monies are collected at the completion of each
Rental Agreement.

Sales and Marketing:-

Establish customer relationships through building rapport with customers

by becoming familiar with their particular needs, expectations and requirements.

Actively market and promote Rentozo services to small business within the specified branch
region. Maintain and develop a number of major accounts with in the specified branch region.

People Management:

Plan and set personnel requirements and rosters around business, customer and staff
requirements and agreed hours of work. Train, motivate, encourage and counsel staff
when necessary with the objective of maximizing productivity.

_______________,ABOUT OUR TOPIC________________

34
A study of the service provided by Rentozo in Bhopal

A study of the service provided by Rentozo in Bhopalcould involve analyzing various aspects of
the car rental service, including customer satisfaction, efficiency, and the overall quality of the
service.

To begin, researchers could gather data on customer satisfaction with the service provided by
Rentozo in Bhopal. This could involve collecting feedback from customers through surveys,
focus groups, or online reviews. Researchers could look at factors such as the convenience of the
rental process, the cleanliness and condition of the rental vehicles, and the friendliness and
helpfulness of Rentozo staff.

In addition to customer satisfaction, researchers could also examine the efficiency of the service
provided by Rentozo in Bhopal. This could include analyzing data on the speed and ease of the
reservation process, the efficiency of the check-in and check-out process, and the reliability of
the rental vehicles.

35
Another aspect to consider in a study of the service provided by Rentozo in Bhopal would be the
overall quality of the service. Researchers could evaluate factors such as the availability of a
wide range of rental vehicles to meet the needs of different customers, the convenience of the
rental location, and the range of services offered by Rentozo, such as insurance coverage and
additional amenities.

Overall, a study of the service provided by Rentozo in Bhopal could provide valuable insights
into the strengths and weaknesses of the car rental service and help the company identify areas
for improvement. Such a study could also be useful for customers in Bhopal

A study of the service provided by Rentozo in Bhopal could involve a comprehensive analysis of
the car rental service offered by the company in the Bhopal region. This could include an
examination of various aspects of the service, such as the selection of vehicles available, the
pricing and rental options offered, the convenience and ease of use of the service, and the overall
customer experience.

To conduct the study, researchers could gather data through a variety of methods, such as online
surveys, interviews with Rentozo customers and employees, and observations of the rental
process. Researchers could also gather data from other sources, such as the company's website
and social media presence, to gain a more complete understanding of the service provided by
Rentozo in Bhopal.

The study could also include a comparison of Rentozo's service in Bhopal to other car rental
services in the region, in order to better understand the competitive landscape and how Rentozo's
service compares to its competitors ?

Using the data collected, researchers could then analyze the findings and draw conclusions about
the service provided by Rentozo in Bhopal. This could include identifying any areas of strength
or weakness in the service, as well as making recommendations for improvement.

Overall, a study of the service provided by Rentozo in Bhopal would provide valuable insights
into the car rental industry in the region, as well as the specific service offered by Rentozo. This
information could be useful for the company itself, as well as for customers looking to make

36
Some premium amount is there with respective
Benefits_________________________

1st plan
EARN EXTRA FOR EXTRA PACKAGES
At just 499rs __________________

37
2nd plan
Grabbing attention package
At just 999rs_________

38
3rd plan
MAGNIFYING YOUR BUSINESS PACKAGE
AT JUST 1999rs____________

39
Benefit

40
Rentozo is a car rental service that offers a variety of vehicles for short-term rental in Bhopal and
other cities in India. There are several benefits to using the services provided by Rentozo in
Bhopal:
1. Convenience: Rentozo allows customers to easily rent a vehicle for a few hours, a day, a
week, or longer, making it a convenient option for those who need temporary
transportation. Customers can make reservations online or through the Rentozo mobile
app, and the rental process is quick and easy.
2. Wide selection: Rentozo offers a range of vehicles to choose from, including economy
cars, luxury cars, SUVs, and vans, making it easy to find a vehicle that fits your needs
and budget.
3. Flexibility: Rentozo allows customers to extend or modify their rentals as needed, giving
them the flexibility to adjust their plans as needed.
4. Competitive pricing: Rentozo offers competitive pricing for its rentals, with discounts
available for longer rental periods and loyalty program members.
5. Mobile app: Rentozo's mobile app allows customers to easily make reservations, manage
their rentals, and access support services on the go.
6. Customer support: Rentozo has a team of customer support representatives available to
assist customers with any questions or issues they may have during their rental.
7. Insurance coverage: Rentozo offers insurance coverage as an optional add-on for its
rentals, providing peace of mind for customers

41
 DATA ANALYSIS AND
INTERPRETATION

Data analysis and interpretation

Data analysis and interpretation is an important part of any business, including Rentozo, as it
allows the organization to understand and make informed decisions based on its data. Some
examples of how Rentozo might use data analysis and interpretation include ?

42
 1. Understanding customer behavior: Rentozo can use data analysis to understand how
customers use its services, such as how often they rent vehicles, what types of vehicles
they prefer, and how long they typically rent for. This can help the company make
informed decisions about its pricing, marketing, and vehicle offerings ?
2. Improving efficiency: Rentozo can use data analysis to identify patterns and trends in its
operations, such as which locations are busiest at certain times of the day or which
vehicles are most frequently rented. This can help the company optimize its operations
and improve efficiency.
3. Identifying growth opportunities: By analyzing data on customer demographics and
behavior, Rentozo can identify new markets or segments of customers to target for
growth.
4. Measuring the success of marketing campaigns: By analyzing data on the effectiveness of
its marketing campaigns, Rentozo can understand which tactics are most successful at
driving bookings and customer loyalty.
5. Analyzing feedback and reviews: Rentozo can use data analysis to identify common
themes in customer feedback and reviews, which can help the company identify areas for
improvement and make changes to enhance the customer experience.

SWOT ANALYSIS AND INTERPRETATIONS

43
SWOT Analysis

SWOT analysis is the strategic planning method used to evaluate the strengths, weaknesses,
opportunities and threads involves in a business venture. It involves specifying the objectives of
business venture and identifying the internal and external factors that are favorable and
unfavorable to achieve that objective. The technique was created by Albert Humphrey.

SWOT ANALYSIS

1.Strengths:-
44
  Provides peer-to-peer car sharing business model.

 Keeps itself updated with the latest market trends.

 Provide environment friendly transportation solutions.

 Customer friendly and provides high rate of accessibility to customers.

 Gives the customers the flexibility to use their cars whenever required.

 Allows a more convenient, easier and less costly way to reach a location.

 Latest technological skills that make customers for renting a car easily.

 Provides service all over India (25plus cities).

 It has investment from big companies like Mahindra & Mahindra, Ford, etc.

 Vast growth in car rental companies in India.

 Diversified investment in a portfolio of various assets that earns the high return for the
least risk.

 Brand is known all over India.

 Vehicles are new and periodically maintained

2.Weakness:-

 Rentozo does not have their own investments; they get investments from big companies
like Mahindra & Mahindra, Ford, etc.

 Service inconvenience caused to customers due to long waiting period

45
3.Opportunities:-

 Rising fuel prices can compel the customers to use car rental service, instead of buying
new car.

46
  Electric cars and CNG based cars can be used which will prove to be cheaper and hence,
it will help to increase the profit margins.

 Rentozo can setup service in other countries and gain reputation.

 Rentozo can setup a service for customers looking for long term rental and leasing.

 Ecological issues are making ethanol cars valuable.

4.Threats:-

 Rentozo can face loss in future as more companies can come up with better offering.

 Google cars will soon replace car rental service industry

 As new markets are joining the business,

 there is more threats like scandals and frauds.

 Most of people use public transportation instead of renting car.

47
 Field data

Field work :-

Date 21-05-2023

48
 PRODUCT
S. No. NAME CONTACT No. ADDRESS LISTED
1 Akash 8446601005 pune comfirm
2 kavita 919822937006 pune no
3 rahul 916384493895 pune no
4 elahi 916384443578 pune no
5 mohan 918934934383 pune no
6 chandrakant 918474863501 pune confirm
7 buban 916384492411 pune no
8 avni cab 9763710707 pune no
9 ashutosh 9511118711 pune no
10 archna 7261939494 pune pending
11 archit 919657870777 pune pending
12 archna 8830674684 pune pending
13 anil 919730354884 pune pending
14 amruta 917875774499 pune pending
15 akshay 9168504444 pune no
16 ajay 916384431756 pune no
17 abhiraj 9561264372 pune confirm
18 atharv 916384469449 pune no
19 hr cabs 9420021547 pune no
20 niranjan 9923899633 pune no
21 kk travell 6384468182 pune no
22
23

Date 24-05-2023

CONTACT PRODUCT
S. No. NAME No. ADDRESS LISTED
1 yogesh 8600001015 pune no
2 Vinod 9766550699 pune no
3 panduranga 7774912839 pune no
4 rupa 9922996310 pune no
5 archana 7261939494 pune no
6 ut travel 9922259952 pune no
7 nikhil 9922429262 pune no

49
 8 sanjay 9665551020 pune yes
9 yatra 9922244412 pune no
10 viswanath 9730657998 pune no
11 raju 9960205099 pune no
12 ratan 9762798200 pune no
13 padmakar 7420037459 pune no
14 sushank 9422086921 pune yes
15 anuj 99234000044 pune no
16 ajay 9822550396 pune no
17 rahul 8600008181 pune no
18 shaik 9422086921 pune no
19 kesrinadan 7947247608 pune no
20 sushank 9075095777 pune no
21 puspraj 9881981066 pune no
22 link service 9822937006 pune no
23 shaik 9923400044 pune yes
24 rupa 9762798200 pune no
25 vivek 6384471049 pune no
26 manoj1 9511630818 pune no
27 raman 9115599856 pune pending
28 nikhil 7947081524 pune pending
29 sohan 6384434157 pune pending
30 sanjay 6384445901 pune pending
31

50
 MCKINSEY’S SEVEN S
MODEL

MCKINSEY’S SEVEN S MODEL

51
The McKinsey 7S Model is a management model developed by well-known business consultants
Robert H, Waterman, and Tom Peters in 1980s.The model is most often used as a tool to assess
and monitor changes in the internal situation of an organization. The model is based on the
theory that, for an organization to perform well, these seven elements need to be aligned and
mutually reinforcing. So, the model can be used to help identify what needs to be realigned to
improve performance, or to maintain alignment during other types of changes. To better

Represent the effectiveness of services marketing, Mckinsey developed new model for
analyzing and improving organizational effectiveness, the 7smodel.In McKinsey model, the
seven areas of organization are divided into the ‘soft’ and‘ hard’ areas. Strategy, structure and
systems are hard elements that are much easier to identify and manage when compared to soft

52
elements. On the other hand soft areas, although harder to manage, are the foundation of the
organization and are more likely to create the sustained competitive advantage.

1.STRUCTURE:-

It is basic design of the company. It prescribes the formal relationships among various
positions and activities, how an organization member is to communicate with other
members. The structure fallowed in Rentozo is functional structure. In the Rentozo every
department is empowered with the manager, clerk and sub staff. The authority is
delegated to manager to extract work from the staff.

Each department consists of members based on its requirements. Thus, it is having an

effective work on the various activities efficiently and effectively. The board of directors,
chair, and managing director. Top management is responsible for all the organizational
activities and also, they are responsible for decision making and performance taken by
each department. Middle level management is concerned about their respective
departmental activities.The departmental managers communicate with their respective
department activity to the top-level management regularly or weekly.

Marketingdepartment, HR department, finance department constitute this level ofmanage

ment. Each of these departments is headed by respective director and they are responsible
for their departmental activities. The lower level management consists of assistant
manager of each department. They will communicate and report their performance and
activity to the middle level manager. Rentozo is a democratic and well-organized
structure. The lower level and function level managers are consulted, and consultations
are analyzed before the top management takes any decisions.

2. STRATEGY:-

It refers to the systematic action and allocation of resource to achieve company’s aims.
Strategy refers to a plan of action designed to achieve a goal. Strategy is planning an
organization formulates to reach identified goals, and a set of decision and actions aimed
at gaining a sustainable advantage over the competition.

It is the art and science of planning resource co effective use. Business Level Strategy is
what positions the company in the market as desired by the company. It is what the
company wishes the customers to perceive their companies. This also sends out a
statement to all its competitors a show the

53
 company planstocompetewithits rivals. Business Level strategies are very crucial for thes
uccess of a company, especially for a company like Rentozo that not only is a relatively
new entrant, but the entire concept of Car Rental industry is new and especially to a
market like India.

Let’s start with analyzing the Business Level Strategy using Porters business
strategies .Marketing strategy is increasing the market share in the existing market with
the existing product. This is being achieved by Rentozo by giving attractive discounts.
The discounts vary from per kilometer discount to extra free kilometers in certain places
to attract more new customers .

Product development strategy is about introducing new products for existing markets,
Rentozo have entered bicycle renting business. They have started a venture called PEDL,
which are predominantly to cater for tourists to encourage taking a cycling tour in tourist
spots, especially hill stations.

The advantage of this is that they can rent the cycle in one PEDL outlet and give it back
in some other location. It’s also priced very attractively at Rs. 15/per hour. It can easily
be rented via Paytm wallet which makes it very convenient. This is also a platform to
show Rentozo initiative to encourage people to move towards a pollution free
environment. Financial strategy:

Strategy and objectives, the main objectives of the financing strategy of company are as fallows.

 To make available the required funds through internal accruals or by effective cash flow
management with a view to have the least interest cost.

 To maintain the highest credit rating in the short-term to be able to raise funds at most
economical rates as and when required.

 To meet the expectations of the various stakeholders.

54
  To effectively execute tax planning thereby improving the post-tax yield to
the shareholders.

 To maintain highest standards of financial reporting by following the mandatory as well

as recommendatory accounting standards

3. SYSTEM:-

This includes a host of systems within an organization that define its processes and
routines. It includes performance appraisal system, financial systems, IT systems etc.
Systems define the flow of activities involved in the daily operation of
business ;including it score processes and its support system.

They refer to the

procedures, processes and routine that is used to manage the organization and characteriz
edhow important work is to be done. Information system: Rentozo has implemented SAP
business suits across all its offices. Implementation of SAP business one includes payroll,
sales, car purchase service and maintenance module .Purchase system: The required
services to the prescribed specification are purchased from reliable sources in right
quantities at right time and at right prices.

Sales system: The system maintains good relationship with its vendors and the assets are
sold to the vendors at competitive prices. It calculates sales tax, service tax and excise
duty regarding asset. Finance system: The financial system at Rentozo analyze the cost of
asset fromits different suppliers and make sure that required assets got at reasonable
prices. Personal system: It maintains the records of the employees and the executive’s
salary their incentives and other allowances and perquisites. There is a centralized
electronic information system where the record of the employee’s attendance is collected
based on that information their salaries are calculated.

4. STYLE:-

Style is the way in which key managers behave in achieving organizational goals, that is
the management style. Workers are the most important assets and resources of a
company. The prosperity or otherwise of an organization depends values they perceive
about it. Therefore, these participative forums are organized. The leadership style
followed in Rentozo is participative style. Participative leadership style is the styles
where the subordinates are given equal importance
in participation of improvising the organization and in the betterment of the organization.

55
 The workers are given a greater sense of identity, belongingness, involvement
and participation in the production activities.

5. STAFF:-

Staffs are the important source of asset of any organization. So, the organization must be
very careful in choosing right person to the right job. Staff is often treated in one of two
ways. At the hard end of the spectrum, we talk of appraisal systems, pay scales, formal
training program. At the soft end, we talk about morale, attitudes, motivation and
behavior. The Rentozo is in the course of cutting down the cost of service. If it starts
recruiting, the selection is done based on the education qualification first class degree.
Staff refers to the numbers and types of personnel with the organization and how
companies develop employees and shape basic values ?

6. SKILLS:-

Skills are considered as one of the most crucial attributes or capabilities of an

organization. The skill of employees is important for the growth of the company. The
company tries to keep the skill of their employee high. Being private sector Company, it
tries to update the skill of their employees high and by providing training. The HRD
department in co-ordination with concerned department head will organize training for all
officers and employees, Rentozo classify the skills into three types:

A. Basic skills:-

 Basic Knowledge of computer.

 Knowledge about quality &environmental polices

 Knowledge about first aid and emergency plan

 Learning skills

 Time management

B. Behavioral skills: -

56
  Communication skills

 Leadership skill

 Planning ability and execute on efficiency

 Creativity and innovation

 Interpersonal relationship skills

 Analytical, problem solving and decision-making skills

 Discipline and commitment

C. Technical skills:-

 Computer operational skill

 Programming languages

 Information technology

 Modeling

7. SHARED VALUES:-

 Value act of an organization conscience, providing guidance in times of crisis.

 Shared Values are the set of beliefs, mind-sets and assumptions that shape how
organization behaves in corporate culture.

 Every employees are given chance to share their values

57
58
 OBSERVATION AND FINDING___________

OBSERVATION AND FINDING

FINDINGS:-

By this project researcher found that maruti services , schemes , brand name , facilities ,
take care , prices , spare parts all the things are very brilliant for the customer as well as
employees of the company.

 By this survey researcher also found that to meet the targets i.e., produce the cars as per

59
 customer desire & wants , so as to wider choice in the market.
 16% of the customer feel that they own the maruti swift i.e., from among the other brands
 they mainly opt this model & next go for Breeza i.e., new model.
 31% of the customer come to know about maruti car by newspaper 1.e., they also has a
 habit to know about automobile industry, what is prevailing in the environment.
 32% of the customer attracted by price that means its price is easily affordable by middle
 level customer as well.
 28% of the customer attracted towards their features that means this brand has all
the
 traits which customer wants.
 48% of the customer are buying this brand of car by yourself, that means he/she know
 what they want or not, not dependent on others ?
 Prices of maruti are reasonable that can be easily affordable by everyone without much
 thinking for buying.
 50% of the customer feels that maruti quality & technology are best among the
other
 brands.
 50% of the customer feels that maruti brand is luxury & spacious to raise their standard
of
 living among the other brands of cars as well.
 67% of the customer feels that not only price of vehicles as well spare parts are
also
 reasonable easily affordable.
 67% of the customer feels that maruti service network is very convenient.
 Researcher found that 53% of the customer’s main purpose to buy the car for
their
 family’s needs & wants.

 Rentozo has good and effective accounting standards.

 Higher the current assets in the company, determines the ability of the company to meet
its current obligations. The cash and bank balance
cannot be estimated precisely which contribution to the major variations in thecurrent
assets.

 Rentozo is the preferred choice of the respondents in comparison to its competitors.

60
 Employees are motivated according to their performance by proving increment and
incentives.

 Variety of cars is less.

 There is no transportation facility for the employees

SUGGESTIONS

61
SUGGESTIONS

 By overall performance by management of company, we can find some

favorable ,flexibility and adverse impacts on the company profitability.

 To introduce various vehicle schemes to the cucom


 mer’s bases on their existence, whether they are existing ones or new ones. Based on this
factor schemes should vary.

 To ensure the better annual target, it is necessary to perform uniformly on quarterly basis
considers future growth and service profile.

 Should increase the number of cars and variety of cars.

 The transportation facility should be provided to employees so that efficiency of work

can be improved.

62
BIBLIOGRAPHY:-

63
BIBLIOGRAPHY:-

WEBSITE :-

www.rentozo.com
www.projectreport.com
www.simplilearn.com www.datapin.com

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65