English 2 (Hospitality)
English 2 (Hospitality)
English 2 (Hospitality)
m1 1 Look at the table below, then listen to the cassette and tick the
information mentioned. Finally, use the table to describe the city.
Name: B russels
0 Bue nos Aires
0 ecnn
ce ntre of the
co unt ry
0 south-east coast
0 north- ea st coast
Th ings to see
and do:
Plaza d e Ma yo 0 Notiona l Gallery 0 History Museum
b) Use the vocabulary from part a) and the phrases below to talk
about Jour town, as in the example.
• The most fascinating/livelyl • The town centre has ...
interesting/etc part ofthe city is; • The nightlife in ... is exciting,
• The most famous attraction is ... with ...
• There isplentyof ... • The town is well-known for its ...
e.g. The most interestingpart of the city is the open -air market.
The most famous attraction isthe botanical gardens.
5 a) Read the article and label the paragraphs with the correct
headings, then talk about Brighton.
=
admiring the spectacular view of Brighton's seafront.
There are plenty Df places togo shopping in Brighton. The
towncentre has a large modern shopping centre. There are
Para 3
......................
'" also narrow lanesfull oflovelyantique shops that are always .....................
4 a) Match the words/phrases in bustling withtourists.
the list to the headings that The nightlife inBrighton isexciting . There are alot otmusic Para 4
follow. Can you add any and dance clubs which are extremely popular with younqer
people. The area is aiso well-known for its fashionable
......................
ideas of your own? .. ....................
restaurants, whichoffer avariety 01 international cuisines.
museum, boutique, nightclub, Brighton is a town that has sDmething to offer everyone.
c
ancient theatre, open-air market, =
-a
Para 5
= Whether you want to spend your time shopping and seeing
zoo, cafe, bazaar, temple, an 'u
= the sights, Dr simply relaxing and enjoying the fresh sea air,
gallery, restaurant, music hall, =
~
Brightonisthe ideal choice for afew days away from the city.
palace, botanical gardens, fair,
theatre, souvenirshop, monument,
statile, antique shop, shopping b) Underline the topic sentences in the main bod)' paragraphs.
centre, amusement arcade, multi- Suggest other appropriate topicsentences.
screen cinema, funfair
c) Read thearticle in Sa) againand match the adjectives in bold with
Things to see and do: their opposites in the Jist below. Then, makesentences using them.
Shopping: unknown, local, wide, oid-jashioned, ugly. boring: unattractive.
Xightlife: unpopular, hectic
49
Unit ) Describing Plnces/Buildings
/'
r USING THE SENSES
To give thereader a more vivid picture ofthe placelbuilding you are describing,
you can refer 10 thesenses (i.e. sight, hearing, smell. taste and touch).
7 Use the words in brackets tojoin
the sentences below.
1 Sydney is a large and interesting city.
• Visitors can dine watching the moon rise over the mountains. (sight) It offers visitors a wide variety of
• You can hear the sound of church bells ringing.(hearing) sights to see andthings todo. (which)
• I remember the Far East with its aromas of exotic herbs and spices. (smell) 2 It is full of exotic restaurants. You
• Enjoy a cup of freshly-ground Italian coffee. {taste)
• Relax in the soothing warm waters of the Roman Baths. (Iouch)
can enjoy a meal there. (where)
3 Sydney is on the south-east coast of
Australia. It has one of the busiest
6 a) Match the pictures (A·C) to the sentences (1-3). One of the pictures harbours in the country. (located)
is not described. Which sense does each description refer to?
4 Sydneyis an ideal place for a holiday.
It has a wonderful blend of cultures
and friendly people. (with}
(/' !~"'j~~I:"'hlort
sentences you can use various linking structures. Study the
- east Brazil.
• No visit to Rio is complete without a
examples below: cable carride up Sugar l oaf Mountain!
• You should visit the old part of thecity. It Isfull of ancient temples. • Why not take the train up the
You should visit the old part of the city, which is tuff of ancient temples. Corvocado to seethe2) .
• Youngchildren will enjoy the local funfalr. They can go on exciting rides statue "Cristo Bedentor'?
and eat tasty toffee-applesthere.
• Don't missthe Botanical Gardens, wrth
Young children will enjoy the local (unfair, where they can goon excfting
almost 5,000 species of 3) ...
rides and eat tasty toffee-appfes. . plants and trees.
• Charlie's Lobster House Is one of the most popular restaurants In the
• Have dinner at a traditional restaurant
area It has delicious lobster dishes.
andtry "teiioada" - it's 4) !
With its delicious lobster dishes, Char/ie's Lobster House /s one of the
most popular restaurants in the area. • Goto a musical or a 5) show.
I Ranega Airport is on the east coastof the Island. It is one of the most
• Learn to dance the Brazilian way at
modern airports in the country. one of Rio's samba hans.
Situated on the east coast of the is/and, RanegaAirport is one of the • Rio has something to offer everyone,
most modem airports in the country. andthepeople arereally 6) !
iO
Unll 7 Describing Plnces/Buildings
b) Read the rubric and underline the key words, then answer the b) Read the topic sentences,
questions. then use the information in
the table towrite appropriate
An international travel magazine is running a competition and has
supporting sentences.
asked its readers to submit descriptions of places worth visiting.
Write your article for the competition, describing a place and 1 In fact, the palace does not have a
including things to see and do as well as information about nightlife
there.
very long history as the home of the
Royal Family.
1 Should you usc a very formal, impersonal style? Why (not)? 2 From the outside, the palace is
, What tenses should you use? certainly impressive.
J Which of the points in part a) would you include inthe main body of your 3 The interior, which can now be seen
article? by thepublic, is luxuriouslydecorated.
4 Read the phrases below. Which sense docs each refer to? Which of these
could you use inyour description?
• the scent of fresh flowers • the aroma of fresh coffee DESCRIBING BUILDINGS
• the blazing heat of the sun • clear blue sky When you write about a building, the
• people tal king • cold stone floo rs main body oftheessay shouldinclude:
• spicy food • snow-covered mountains • a paragraph on historical facts
about the building (when/why it
c) Use the information in Ex. 8a) and Jour answers in Ex. 8b) to was built, etc) using past tenses;
help ) 'OU write your article about Rio de Janeiro (120-180 words). • a separate paragraph on the
Use the article in Ex. Sa) as a model. exterio r (what it is made of,
appearance, grou nds/gardens,
etc) usingpresent tenses; and
;:g 9 a) Look at the table below, then listen to the cassetteand tick (I ) the • a paragraph on the interior
correct information. (rooms, furniture, pictures, etc)
using present lenses.
To give factual and/or historical
Name: Buckingha m Palace D Windsor Castle 0 information about the exterior and
interior of a'buildinq you can also use
Locatio n: cutsjoe London D in central London 0 the passive or prepos itional phrases
(e.q . all around, to the left, etc) .
Historical bum In the 18th centur y D built In the 8th cen tury 0 e.q. The palace', surrounded by high
offic ia l home since 1850 D official home since 1520
Facts: walls.
0 To theleft of the entrance there is
Exterior: made Of marble D made Of iron 0 a marble statue.
small windo ws D large windows 0
huge balcony D narrow balcony 0
gard en with poo l D garden with lake 0
Interior: 100 rooms D 600 roo ms 0
red carpets D red celUngs 0
priceless pho togr aphs D price less paintings 0
Comment: I not to be missed
0
il l DescribingPlnces/Buildings
10 a ) Read the rubric and underline the key words, then answer the 11 a) Fillin the boxes with words!
questions. phrases from below.
Youarea reporterfor an international travel magazine. The magazine
is publishing a series of articles about castles. Write an article red brick walL~, tiled floor, colourful mg.
describing a famous castle , including its historyand a description of well-kept garden, tall chimneys, staircase,
both the exterior and interior. bookshelves, wooden coffee table, little
1 \Vho will readyour article? pond, large windows, leather sofas, unusual
., Look at the picture in part b). Which of the following would you use to lamps, flower beds full of beautiful flowers,
modem paintings
describe the interior/exterior ofa castle?
• swimming pool • stone floors • thick carpets
EXTERIOR
• tall towers • modern paintings • wooden furniture
• thick stone walls • small attic • neon lights
• small windows • glass elevator • huge balconies
b) Read the art icle and put the verbs in brackets into the correct
tense, then sa)' which verbs arc actin and which are passive.
c) Read the text again and complete the table below with information
about the castle, then talkabout Bran castle.
built in 1212 - .
................................................................... .
This is a pol ite way to make sure that Add "don't " t o make an
you have heard directions correctly. imperative negative.
Sorry, did you say it's So it's on the left, No, don't turn left.
next to the park?
after •;::~~fake the first r;ght
.. >))
138
37.3 VOCABULARY PREPOSITIONS OF PLACE AND OTHER DIRECTIONS
opposite I
next to across from between on the corner behind
intersection I
in front of on the right on the left crossroads block
It's opposite I betweefl the mall downtown. The building is on the corner. G'.(
0 Go straight ahead and turn I turning left. It's on front of the red building. D
8 The bus stop is in front of I to the park. e Don't take a first right. Take the second. D
Don't take the first right. Take the second . D
0 Do you know the way I where to the post office?
ol
way
you J
Do
Sorry,
bank? II
Do you /<Jww the- weiiy to the- beiivtk?
opposite
to
cafe?
the
(
I
did
know
)
----
say
!
Jl
you
it's
the
)(
-
the
I
:J)
J
-4>))
37.7 LISTEN TO THE AUDIO AND MARK THE DIRECTIONS YOU HEAR
0 ~ ~ 0
~ ~~ " ~ ~
~ . " &rm fJ
fJ D"
e 0 0
140
37.8 LOOK AT THE MAP, THEN RESPOND TO THE AUDIO OUT LOUD, FILLING
. . . IN THE GAPS
+ +& --------.
You re here
r
J
Do you know the way to the hospital? ) Can you tell me where the nearest hotel is?
0 Is there a restaurant near here? 0 Do you know the way to the train station?
8 Could you tell me the way to the museum? 8 Can you tell me the quickest way to a cafe?
CHECKLIST
o0 Imperatives, prepositions of place D Aa Directions D ft. Asking for and giving directions D
141
Dining and hospitality
It is important to learn local customs for dining and O" New language "Much I many," "too I enough"
entertaining. At business lunches and conferences, Aa Vocabulary Restaurants
follow these customs and use polite language. ft. New skill Offering and accepting hospitality
I don't have
How is everything? There were lots of Could we have enough cash. Can
•
~-it,_-i
bones in my fish.
i>.
the check, please?
This is usually
·~t
•
•
I pay by card?
•
~ ~~:_:._ _ _, ., ii ~ ~I
'---r--7:iu~- ~TfiT~ ~r
referred to as the
There ;stoo
"bill " in UK English.
152
41.2 REWRITE THE SENTENCES, PUTTING THE WORDS IN THE CORRECT ORDER
41.3 RESPOND OUT LOUD TO THE AUDIO, FILLING IN THE GAPS USING THE ""l
WORDS IN THE PANEL
- (
I
I
I Have you reserved a table, sir?
I
I
153
41.4 KEY LANGUAGE TALKING ABOUT QUANTITY
Use "much," "many," and "enough" to talk about amounts and quantities.
These words can also show our feelings about the amounts and quantities.
For example, "too much" is negative, but "enough" is positive.
~ ~Ad\il
I ff ff ff ff ff I
How much time do we have? How many sides have you ordered?
~ Use "much" to ask questions about ~ Use "many " to ask questions about
quantities of uncountable nouns. quantities of countable nouns.
·~ ~~ ·~
~~
There is too much chili in this! There aren't enough waiters.
~ "Too much I many " is used to talk about ~ "Enough" and "not enough" are used to talk
quantities that are too large. about countable and uncountable nouns.
0 How much rice do you want? D 0 f I've eaten ____ many chocolates.
How many rice do you want? D I
f) I don't need more. There's enough here. 0 f) "ri" How _ _ _ _ _ _ glasses do we need?
I don't need more. There's not enough here. 0
•
8 There are too much seats here. D Q ~h There's too _ _ _ _ sauce on this.
o0 "Much I many," "too I enough" D Aa Restaurants D i'le Offering and accepting hospitality D
THE FIRST CONDITIONAL If you buy a return flight, you will save money. D 36.1
-
THE ZERO CONDITIONAL If your bag weighs too much, we charge a fee. D 36.6
THE PASSIVE VOICE Breakfast was served on the hotel terrace. D 38.1
155
Describing your stay
You can describe events using either active or passive O" New language The passive voice
sentences. The focus in a passive sentence is on the Aa Vocabulary Hotels and accommodation
action itself rather than the thing that caused it. ilJ. New skill Using the passive voice
~&w~~~
-•,
• ..i ~.
.,~.. rr1H'
,,, ,, •'• '
The staff served breakfast Breakfast was served
on the hotel terrace. on the hotel terrace.
In this active sentence, the focus is _} \_ Here the focus is on breakfast, rather
on the people serving breakfast. than the people who served it.
142
• 38.4 MATCH THE ACTIVE SENTENCES TO THE CORRECT PASSIVE VERSIONS
( The guest requested a double room . ; \( The rooms were cleaned this morning. )
er Someone left the key in the door. J A double room was requested. )
f) The CEO met the VIPs in the boardroom. Flowers were put in the hotel foyer. )
0 Someone put flowers in the hotel foyer. The VIPs were met in the boardroom .
(
CORRECT ORDER
:
•l car ) I driven chauffeur. ( The
I I
was
lL by
~
(
'-
a
J
el by
J~ the
J guest. )( key )( The was found
38.6 LISTEN TO THE AUDIO, THEN NUMBER THE PICTURES IN THE ORDER I
...._,., THEY ARE DESCRIBED
o o ___
143
•
38.7 READ THE REVIEWS AND < "'
ANSWER THE QUESTIONS
\A!h irh I
Hotel Gwesty is not near the airport. )
J
HOME I REVIEWS I
True 0
False 0'
Not given 0 ABOUT I CONTACT
'-----
turn on J
'4>)~
144
38.9 LISTEN TO THE AUDIO, THEN NUMBER THE SENTENCES IN THE ORDER
YOU HEAR THEM
An assistant is O How many rooms would you like? D
calling a hotel to O Could I reserve a parking space for those days? D
reserve a room
for her boss.
G Would you like to book breakfast now? D
(!) I'd like to make a reservation , please. IT!
O Can I have the name, please?
DJ
38.10 RESPOND OUT LOUD TO THE AUDIO, PUTTING THE VERBS
IN THE PASSIVE VOICE
.. >))
o0 The passive voice D Aa Hotels and accommodation D '/t. Using the passive voice D
145
Chapter 4: Getting Help and Information
I. Short Conversation
Talking with Hotel Staff
(A = Concierge = hotel staff that helps guests, B = Tourist)
concierge = Hotel staff that answers questions and helps guests usually in the hotel lobby
sure = yes; no problem
intonation = rise or fall in tone of voice
love = strong like
hate = strong dislike
dangerous = not safe
ache = pain (ex. headache, stomachache, earache, toothache)
lost and found = a place where lost things are kept (ex. lost and found office)
What’s = What is
They’ll = They will
It’s my pleasure = you’re welcome
gesture = body language (ex. thumb up to mean good, thumb down to mean bad, making a circle
with the thumb and forefinger to mean OK, raising your shoulders to mean “I don’t know”)
reservation = booking; reserved seat/table/ticket/room
(to) reserve = to make a reservation; to book
(to) arrange = to plan; to organize
(to) recommend = to suggest; to advise (that something is good) ex. to recommend an Italian
restaurant
guest = a visitor
Pronunciation Note: Yes-No questions, which are questions that can be answered with “yes” or
“no” answers, end with rising intonation. This means that your voice rises (goes up) in tone at
the end of a Yes-No question.
ex. Can I help you?
ex. Do you like traveling alone?
Grammar Note: For these Yes-No question patterns, you can usually use the same verb used in
the question for short answers.
ex. A: Do you have free Wi-Fi? B: Yes, we do/No, we don’t.
ex. A: Do you understand? B: Yes, I do./No, I don’t./No, I don’t understand.
ex. A: Can you speak Portuguese? B: Yes, I can./No, I can’t.
ex. A: Are you German? B: Yes, I am./No, I’m (I am) not.
Can you/I..?
Can you speak Spanish? (or Portuguese, French, German, Japanese, Chinese, Korean, etc.)
Can I borrow a hair dryer? (or an umbrella, etc.)
Can you help me get the Internet to work? (or Wi-Fi)
Can you tell me how to get to the closest subway station? (or convenience store)
Can you help me use the air conditioner? (or heater, coffee machine, lamp, shower, etc.)
Can you give me a wake-up call at 6:30? (six-thirty)
Can you tell me the time? (or today’s weather)
Can you mail this letter for me? (or package)
Can you bring me a razor? (or a toothbrush, toothpaste, shaving cream, some shampoo, etc.)
Can you take our picture? (or my picture)
Can I smoke here?
Can you tell me where I can smoke?
Can you print my boarding pass?
Short Answer Examples
ex. A: Can you speak Spanish? B: Yes, I can/No, I can’t.
ex. A: Can I smoke here? B: Yes, you can/No, you can’t.
Do you have..?
Do you have free parking? (or Wi-Fi)
Do you have headache medicine? (or stomachache)
Do you have a shuttle bus to the airport?
Do you offer free breakfast?
Do you have a cafe? (or restaurant/bar)
Do you have room service? (or babysitting)
Do you have a swimming pool? (or gym, business center)
Short Answer Examples:
A: Do you have a café? B: Yes, we do./No, we don’t.
A: Do you have a visa? B: Yes, I do./No, I don’t.
Do you like…?
Do you like sushi?
Do you like fishing/hiking/shopping?
Do you like Chinese food?
Short Answer Examples:
Q: Do you like red wine?
Positive Answers: Yes, I do/Yes, I love it/Yes, it’s great.
Neutral (not positive or negative) Answers: So so/It’s OK.
Negative Answers: No, I don’t/No, I hate it.
Q: Do you like hamburgers?
Positive Answers: Yes, I do/Yes, I love them/Yes, they’re great
Neutral Answers: So so/They’re OK.
Negative Answers: No, I don’t/No, I hate them.
Is it….?
Is it safe to walk outside the hotel?
Is it safe to walk outside the hotel at night?
Short Answer Examples:
A: Is it dangerous to walk outside the hotel at night?
B: Yes, it is./No, it isn’t.
Are there…? Note: Use Are there + a plural noun (ex. stores)
Are there any convenience stores near the hotel?
Are there any supermarkets near the hotel?
Are there any good restaurants near here?
Short Answer Examples:
A: Are there any good seafood restaurants near here?
B: Yes, there are. No, there aren’t.
Pronunciation Note: WH-Questions, which are questions starting with who, what, when,
where, why, and how, end with falling intonation. This means that your voice lowers (falls) in
tone at the end of the question.
*Now make a new conversation by changing the underlined words. You can use your own
words, or you can use these words: Red and black, a newspaper and a tablet, what time,
wonderful, so much.
V. Reading Passage:
Read the story and then take the True-False Quiz. Remember to read quickly the first time.
Read slowly the second time, highlight new words, and use your Kindle Dictionary or another
dictionary to look up the definitions of new words. Simple definitions of words in bold print (ex.
gestures, concierge) can also be found here: Vocabulary.
When you travel to a new place, you will have many questions and need help. You can often
call for help, but it is easier to ask for help in person (face to face) because you can use gestures
to help you communicate in a simple way. For example, you can point at a map and say, “I want
to go here.” At a hotel, I recommend asking for help and information from the concierge.
The word “concierge” comes from French. In English, the word is pronounced like Con-
See-Airch or Con-See-Airj. Most hotels have a desk or counter close to the front desk where you
can ask for help. The concierge can often speak one or two foreign languages. For example, in
South Florida, the concierge staff can usually speak Spanish and may speak other European
languages, such as French and German.
The concierge can answer many questions and help you in many ways. They can help you
make tour reservations, buy you theater tickets, arrange transportation (ex. taxis, limousines for
your, and make dinner reservations. You may want to ask them questions such as the following:
When you have questions at a hotel, the concierge is usually the best person to ask questions.
It is their job to help guests at the hotel, so don’t be shy to ask them many questions. I hope you
practice some of the above questions with the concierge at your hotel.
True-False Quiz: Write T for True, F for False. If the answer is false, rewrite the sentence to
make it true.
Hilton's journey in the hotel industry began at a young age when he developed
his entrepreneurial skills while working in his father's general store in New
Mexico. It was during this time that he discovered his passion for business and
hospitality.
In 1919, Hilton made a pivotal decision that would shape his future. He purchased
his very first hotel, the Mobley Hotel, a modest 40-room property located in
Texas. Interestingly, this investment was not his initial plan. Hilton had intended
to invest his money in a bank, but due to unforeseen circumstances, the plan fell
through. However, fate had something greater in store for him.
As the hotel business flourished, Hilton's portfolio expanded rapidly across the state. In 1925, he opened his first high-rise hotel,
the Dallas Hilton, showcasing his vision for luxurious accommodations. Soon after, Hilton ventured into New Mexico, bringing
his distinctive brand of hospitality to new territories.
Despite the success, Hilton faced significant challenges during the Great Depression. To avoid bankruptcy, he was compelled
to sell some of his hotels. Nevertheless, Hilton remained as the manager of these properties and ultimately repurchased them
when the economic climate improved.
In 1946, Hilton established the Hilton Hotels Corporation, laying the foundation for his lasting legacy. Just two years later, in
1948, he founded the Hilton International Company, becoming the first hotelier to create an international hotel chain. This
groundbreaking achievement fueled the growing desire of Americans to travel and conduct business on a global scale.
Although Conrad Hilton passed away in January 1979, his legacy continues to thrive. His visionary approach and dedication to
the hotel industry have paved the way for countless international lodging companies that strive to make their mark in every
corner of the world.
Conrad Hilton's impact on the hospitality industry remains indelible, and his name is synonymous with excellence, innovation,
and unparalleled success. His story serves as an inspiration to aspiring hoteliers and stands as a testament to the
transformative power of determination, resilience, and a relentless pursuit of one's dreams.
d) What challenges did Conrad Hilton face during the Great Depression?
e) What significant accomplishments did Conrad Hilton achieve in the hotel industry?
2) Read the following text about a famous traveller and answer the questions below.
Peck's interest in mountain climbing began in her forties when she started participating in the
sport. Her groundbreaking achievement was climbing the Matterhorn in the Swiss Alps in 1895.
This accomplishment gained international recognition, not only because it was a daring feat, but
also because she chose to climb in pants instead of a skirt. Her choice of clothing conveyed a
powerful message about empowering women and drew attention to their cause.
At the age of 58, in 1908, Peck achieved another historic triumph by becoming the first person to
conquer Mount Huascarán in Peru, which is one of the highest peaks in the Western Hemisphere,
standing at an impressive 21,831 feet. To honor her remarkable achievement, the northern peak
of the mountain was named Cumbre Ana Peck in her honor.
Peck's dedication to the suffrage movement was unwavering, and she used her mountain climbing expeditions as platforms for
advocating women's rights. In 1909, she proudly displayed a banner with the message "Votes for Women" on the summit of
Mount Coropuna in Peru, further emphasizing her commitment to the cause.
Annie Smith Peck's accomplishments extended beyond mountain climbing. She was a devoted supporter of women's rights and
actively participated in the suffrage movement. Her remarkable achievements and unwavering determination earned her the
reputation of being one of the most accomplished female travelers of the twentieth century.
Peck's love for exploration and her indomitable spirit led her to continue climbing mountains well into her eighties. This
demonstrated that age was not a barrier to pursuing one's dreams and embracing the essence of a true traveler.
Annie Smith Peck's extraordinary life and achievements are documented in her biography, appropriately titled "A Woman's
Place Is at the Top." Through her accomplishments as a teacher, mountain climber, and activist, she challenged societal
expectations, broke down gender barriers, and left a lasting legacy as an inspiration to women everywhere.
This term, at college, we ______________ (read) about famous travellers. So far, I __________ (learn) a lot
about travelers from all over the world. One of them _____ (be) Annie Smith Peck.
Annie Smith Peck (1850-1935) __________ (be) a renowned mountain climber who __________ (challenge)
societal norms. She _______________ (consider) one of the most accomplished female travelers of the
twentieth century. In 1895, she __________ (climb) the Matterhorn, which __________ (bring) her international
recognition. At the time, people were surprised to see that she _________________ (wear) pants instead of a
skirt. If she _________________ (not do) that, people wouldn’t ___________________ (be) so shocked.
By the age of 60, she ______________ (conquer) Mount Huascarán, one of the highest peaks in the Western
Hemisphere. In 1909, Peck __________ (display) a banner with the message "Votes for Women" on the summit
of Mount Coropuna. At the time she didn’t know it, but she _________________ (inspire) hundreds of women to
fight for her dreams. Even until her eighties, she __________ (continue) climbing mountains and demonstrated
that age _________ (not be) a barrier to pursuing dreams.
Next week I ______________ (deliver) a presentation about famous travelers. I _______ (think) I __________
(choose) Annie Smith Peck. My teacher really _________ (like) her, so I ________ (know) that she __________
(love) my presentation if I choose her. I ____________ (study) a lot for that presentation.
4) VOCABULARY: Read the Annie Smith Peck’s biography and complete the chart with examples:
Bill ___________ (go) to St. Albans School in Washington, D.C. He ________ (be) also an Eagle
Scout, and he ____________ (get) a special award for that. In 1954, he _____________ (finish)
college at the University of Utah with a degree in finance. That's where he _________ (meet)
his wife.
Before joining Marriott Corporation in 1956, Bill __________ (go) to Navy training school in Georgia and ____________ (work) on a
Navy ship. But after joining his father’s company, he _________________ (discover) the key to success.
While Bill ____________________ (work) in the company during the 1960s, Marriott Corporation ___________________ (expand) rapidly.
Little by little, Bill ___________ (work) his way up and _____________ (become) the boss in 1972. He ______________ (make) the hotel
business better by using smart money management. In 2012, he ______________ (become) the executive chairman of the company
and __________ (let) someone else be the boss.
Ever since he ____________ (start) working, people _________________ (notice) Bill's hard work. That is why he ______________
(receive) several awards in his life. In 2009, Cornell University _________ (say) he ________ (be) a very important person in the
hotel industry. In 2016, Ernst & Young __________ (call) him the best entrepreneur.
Bill ________ (be) still married. He _____________________ (marry) to Donna Garff for a very long time, and they ______________ (have)
four kids. All of their kids ______________ (work) for Marriott International. They also ______________ (have) lots of grandchildren
and great-grandchildren.
Bill and Donna__________ (be) members of the Church of Jesus Christ of Latter-day Saints. Bill ________________ (be) part of the
Festival of Lights in Washington, D.C., since 1978. But this is not the only group to which Bill _____________ (belong). Nowadays,
he __________________ (help) with U.S. travel and tourism, world travel and tourism, and more. He ___________________ (also work)
with the President to make rules about trade. He ___________ (care) about education, too, so he's part of the Laura Bush
Foundation for Libraries. Even at his old age, he __________________ (still work) to make the world better.
Bill Marriott's life _____________ (show) how hard work and good ideas can make a big difference in the hotel business. His story
_________ (be) inspiring for everyone, especially those who want to learn about hotels and leadership.
2) Now read the complete text and answer the following questions:
b) His father ___________ (run) the company, and he ___________ (collaborate) with other industries.
c) Bill and Donna ___________ (go) to the church every Sunday, but now they are too old.
d) Bill ___________ (travel) extensively for his job and ___________ (meet) many interesting people.
e) When Bill was young, his father _________ (worry) a lot about money.
4) Complete the sentences with the appropriate form of the verb in brackets (present perfect or conditional
3). Here’s the explanation on conditionals: https://youtu.be/7btyHxTm4rU?feature=shared
a) Bill Marriott Jr. ________________ (achieve) remarkable success in the hotel industry throughout his career.
b) If Bill Marriott _________________ (discover) the key to success, the hotel business ___________________
(prosper) as it did.
c) Over the years, Bill Marriott _________________ (receive) numerous awards for his contributions to the industry.
d) If Bill Marriott _______________ (work) his way up in the company, he _________________ (become) its leader
in 1972.
e) Bill Marriott's story ____________________ (inspite) lots of people to follow their dreams with determination and
discipline.
6) Write a short biography of a famous female hospitality industry leader, highlighting their contributions,
achievements, and impact on the field.
Unit 4
Hospitality jobs
Making travel arrangements
When you have travel plans or want to discuss the o0 New language Zero and first conditional
arrangements for a trip, it is useful to be able to talk Aa Vocabulary Travel
about the possible results of actions and choices. all- New skill Talking about actions and results
~ffiE!l.& ~·
future result that it
might lead to.
TaitllHH
36.2 HOW TO FORM THE FIRST CONDITIONAL
The first conditional is usually introduced by "if" followed by
the present simple. The future with "will" expresses the result.
PRESENT SIMPLE
"If" shows that the Present simple tense Comma separates Future with "will"
sentence is conditional. describes suggested action. action from resu It. describes the result.
134
36.4 MATCH THE BEGINNINGS OF THE SENTENCES TO THE CORRECT ENDINGS
114~)
135
I 36.6 KEY LANGUAGE THE ZERO CONDITIONAL
You can use the zero conditional
to talk about things that are
generally true, or to describe the
direct result of an action.
136
36.9 REWRITE THE SENTENCES, PUTTING THE WORDS IN THE CORRECT ORDER
meets
•1 you transfer, you. book a When driver a
36.10 CROSS OUT THE INCORRECT WORD IN EACH SENTENCE, THEN SAY
THE SENTENCES OUT LOUD
c
0
Will I oo you pick me up from the airport if I tell you my flight number?
e Will it be cheaper to buy I bought a return ticket if I come back the same day?
o0 Zero and first conditional 0 AaTravel 0 #J. Talking about actions and results 0
137
Making plans
Engl ish uses the future with "going to" to talk about plans o0 New language The future with "going to"
and decisions that have already been made. It is useful Aa Vocabulary Po lite requests
for informing co -workers about your plans. tlJ. New skill Making arrangements and plans
•n.f'.•
Use "going to" to tell
co-workers what you
have decided to do
in the future.
SUBJECT "TO BE" "GOING TO" BASE FORM OF VERB REST OF SENTENCE
am
He I She is
170
• 45.4 FILL IN THE GAPS USING THE FUTURE WITH "GOING TO"
CI__ lif_wt
___,_q_oi._11q
...___ _or_d_e-_
to r __ (order) - aft:no_o_n_.\!-11
new-st-ati-on-er~supp~e~h:-
{nQ -
... ~
Mr. Bassir is going to arrive at lOam. - G t's good to work with different people. J
0 [ we're going to travel by plane. j) [ Can you let her know what happens? J
f) [She's not going ~ke it to the meeting. j ~ Can you please meet him at reception?
8 lwe're going to give everyone leaflets. ~ r He wants to spend more time playin~
0 [ You're going to join a new team soon. ~ '--We should email the printers today. ==mJ
0 ~
I He's going to retire at the end of the year. __ ',) Make sure you have your passports.
- I
45.6 LISTEN TO THE AUDIO, THEN NUMBER THE PICTURES IN THE ORDER
...._.,, THEY ARE DESCRIBED
0 11 G CJ
-- --~
---
m
171
45.7 KEY LANGUAGE POLITE ALTERNATIVES TO COMMANDS
Remember that it is polite to phrase requests
as questions rather than commands.
ft1tn.
the request particularly polite.
Please could you call our suppliers? Gr Could you to serve the refreshments?
You must call our suppliers. D.. 1 Co/;(.ld yo/;(. se.rve. th.e. re.fre.shwte.11.ts?
-----
172
45.10 READ THE EMAIL THEN To: Gylfi Laarson
ANSWER THE QUESTIONS,
Subject: Conference preparations
SPEAKING OUT LOUD
Hello Gylfi,
What is Diego going to do? Following our meeting yesterday, I have some more news
about the plans for the sales conference. I spoke to Diego
Di~o is 3oi113 to orrror113e the. this morning about the refreshments and he's going to call
refrukWLe-11±s for the. lOefe.re.11£.e. ConCater Ltd today to make arrangements.
I'm just going to email the venue to check that the rooms all
f) Who is going to work on the
have projectors and an internet connection. I'll email you
Information Desk?
later with a further update.
Best,
Simon
l
0 Who is going to wear the lanyards 0 What is Simon going to check when he
during the conference? emails the venue?
o" The future with "going to" D Aa Polite requests 0 ft. Making arrangements and plans 0
----
173
Applying for a job
Cover letters for job applications should sound fluent New language Dependent prepositions
and confident. Using the correct prepositions after verbs, Vocabulary Cover-letter vocabulary
nouns, and adjectives can help you achieve this. New skill Writing a cover letter
122
READ THE COVER LETTER AND
ANSWER THE QUESTIONS
123
KEY LANGUAGE DEPENDENT PREPOSITIONS (CHANGE IN MEANING)
Some words can be paired with different dependent prepositions.
Their meaning changes depending on which preposition is used.
124
USING THE CLUES, WRITE THE READ THE COVER LETTER
WORDS FROM THE PANEL IN THE AND CROSS OUT THE
CORRECT PLACES ON THE GRID INCORRECT WORDS
ACROSS
DOWN
CHECKLIST
Dependent prepositions Cover-letter vocabulary Writing a cover letter
125
Job interviews
In a job interview, it is important to describe your New language Relative clauses
achievements in a specific and detailed way. You Vocabulary Job interviews
can use relative clauses to do this. New skill Describing your achievements in detail
126
MATCH THE BEGINNINGS OF THE SENTENCES TO THE CORRECT ENDINGS
127
KEY LANGUAGE NON-DEFINING RELATIVE CLAUSES TIP
Commas separate
Non-defining relative clauses
non-defining relative
give extra information about clauses from
situations, people, or things. main clauses.
Non-defining relative
clauses can also go in the
middle of a sentence.
NON-DEFINING
MAIN CLAUSE RELATIVE CLAUSE RETURN TO MAIN CLAUSE
NON-DEFINING
MAIN CLAUSE RELATIVE CLAUSE RETURN TO MAIN CLAUSE
Relative pronoun
for people.
128
REWRITE THE SENTENCES, CORRECTING THE ERRORS
129
KEY LANGUAGE MORE RELATIVE PRONOUNS
Relative clauses can use other relative pronouns,
depending on the nouns they refer to.
130
RESPOND OUT LOUD TO THE AUDIO, FILLING IN THE GAPS USING THE
PHRASES IN THE PANEL
CHECKLIST
Relative clauses Job interviews Describing your achievements in detail
131
Applying for a job
Cover letters for job applications should sound fluent New language Dependent prepositions
and confident. Using the correct prepositions after verbs, Vocabulary Cover-letter vocabulary
nouns, and adjectives can help you achieve this. New skill Writing a cover letter
107
Job interviews
In a job interview, it is important to describe your New language Relative clauses
achievements in a specific and detailed way. You can Vocabulary Job interviews
use relative clauses to do this. New skill Describing your achievements in detail
110
FILL IN THE GAPS USING THE WORDS IN THE PANEL
112