UNIT 7 Describing Ploces/Buildings

m1 1 Look at the table below, then listen to the cassette and tick the
information mentioned. Finally, use the table to describe the city.

Name: B russels
0 Bue nos Aires
0 ecnn

Location: Arg entino

0 Africa
0 antcrcucc

ce ntre of the
co unt ry
0 south-east coast
0 north- ea st coast

Th ings to see
and do:
Plaza d e Ma yo 0 Notiona l Gallery 0 History Museum

Cathedral 0 Spa nish Tower 0 Coso Ro sado

Shopping: antiques fair

0 big market
0 superstore

Nightl ife: dance holts 0 cinemas 0 va riety of

restau ra nts

Comments: better In August 0 recommend it

0 too noisy
0

A descriptivecomposition about a place or building should consist of:

a) an introduction in whichyou give thename and location of the place or building
and/or the reason forchoosing it;
b) a main body in which you describe the main aspects of the place or building in Introduction
detail - for example, when you describe a place you should describe what you •••••• • ••••••••••
can seeand do there; when you describe a building you should describe its Paragraph 1
exterior and interior, as well as give historical facts about it;
c) a conclusion which includes your comments/feelings and/or a recommendation. name, location and/or
reaso n for choosing it
Descriptions of places or build ings can be found in tourist magazines, travel brochures,
stories, letters. etc. The style you use depends on the situation and the intended
reader. For example, in an article for a magazine you should use semi-formal style and
a polite, respectful tone. You normally use present tenses to describe a place/ Paragraphs 2 - 4 ·
building. You use past tenses to write about the historical facts.
main aspects in detail
IPlace: things to see/do,
2 Read the ruhric and underline the key words, then answer the questions. shopping, nightlife,
restaurants, etc
You have seen an advertisement in an international travel maqazine inviting Building: historical facts,
readers to send in articles about a town they have visited. Write your artic le exterior, interior!
describing a town, including things to see and do as well as information about
the town's shops and nightlife. Conclusion
• ••••••••••••••••
I What type of writing is this?Who isgoing to read this? Areyougoing to usechatty Final Paragraph
language/abbreviations/colloquial phrases? Why (not)? comments/ feelings and/or
, Which of the following points mlist you include? Tick (I). recommendation
A main sights D 0 entertainment D .. The number of main
body paragraphs may
B population and climate D E train schedules 0 vary depending on the
C shops D F restaurants D rubric.
48
 Unil 7 DescribingPlaces/Buildings

b) Use the vocabulary from part a) and the phrases below to talk
about Jour town, as in the example.
• The most fascinating/livelyl • The town centre has ...
interesting/etc part ofthe city is; • The nightlife in ... is exciting,
• The most famous attraction is ... with ...
• There isplentyof ... • The town is well-known for its ...

e.g. The most interestingpart of the city is the open -air market.
The most famous attraction isthe botanical gardens.

5 a) Read the article and label the paragraphs with the correct
headings, then talk about Brighton.

• comments jrecommendation • nightlife • things to see and do

r P+fMSES OF LOCAllON • name, location, reason forchoosing it • shopping
Todescribe the location ofa placelbuilding,
you can use the following phrases. An Ideal Seas ide Resort by Sally Fu/lofl
- issituated/is located .. =
.2 Para 1
Brighton isalargetown on the seem-east coast ofEngland.
in (the) south/eas!/west!south-east!
north-west/etc (of .
on the soulh/east!west/north/etc
-"
=
e
J§
Located only an hour from London, it is a charming seaside
resort and the oerrect destination for a peaceful weekend.
coast of ... Brighton has several tourist attractions which are worth
- in the centre/heart/middle of ... Para2
visiting. Among these is the Royal Pavilion, a beautiful
Indian-style palace which was built in the early nineteenth ......................
3 look at the map, then use phrases century. Brighton's most famous attraction is the lively
Palace Pier, with its fantastic funfair and amusement
fromthe tableabove to talk about
arcades. Both young and old can have fun have while
the location ofeach town/city.
e.g. Brighton is situated 0/1 the south-
east coast of England.
-."-
=
~

=
admiring the spectacular view of Brighton's seafront.
There are plenty Df places togo shopping in Brighton. The
towncentre has a large modern shopping centre. There are
Para 3
......................
'" also narrow lanesfull oflovelyantique shops that are always .....................
4 a) Match the words/phrases in bustling withtourists.
the list to the headings that The nightlife inBrighton isexciting . There are alot otmusic Para 4
follow. Can you add any and dance clubs which are extremely popular with younqer
people. The area is aiso well-known for its fashionable
......................
ideas of your own? .. ....................
restaurants, whichoffer avariety 01 international cuisines.
museum, boutique, nightclub, Brighton is a town that has sDmething to offer everyone.
c
ancient theatre, open-air market, =
-a
Para 5
= Whether you want to spend your time shopping and seeing
zoo, cafe, bazaar, temple, an 'u
= the sights, Dr simply relaxing and enjoying the fresh sea air,
gallery, restaurant, music hall, =
~
Brightonisthe ideal choice for afew days away from the city.
palace, botanical gardens, fair,
theatre, souvenirshop, monument,
statile, antique shop, shopping b) Underline the topic sentences in the main bod)' paragraphs.
centre, amusement arcade, multi- Suggest other appropriate topicsentences.
screen cinema, funfair
c) Read thearticle in Sa) againand match the adjectives in bold with
Things to see and do: their opposites in the Jist below. Then, makesentences using them.
Shopping: unknown, local, wide, oid-jashioned, ugly. boring: unattractive.
Xightlife: unpopular, hectic
49
 Unit ) Describing Plnces/Buildings

/'
r USING THE SENSES
To give thereader a more vivid picture ofthe placelbuilding you are describing,
you can refer 10 thesenses (i.e. sight, hearing, smell. taste and touch).
7 Use the words in brackets tojoin
the sentences below.
1 Sydney is a large and interesting city.
• Visitors can dine watching the moon rise over the mountains. (sight) It offers visitors a wide variety of
• You can hear the sound of church bells ringing.(hearing) sights to see andthings todo. (which)
• I remember the Far East with its aromas of exotic herbs and spices. (smell) 2 It is full of exotic restaurants. You
• Enjoy a cup of freshly-ground Italian coffee. {taste)
• Relax in the soothing warm waters of the Roman Baths. (Iouch)
can enjoy a meal there. (where)
3 Sydney is on the south-east coast of
Australia. It has one of the busiest
6 a) Match the pictures (A·C) to the sentences (1-3). One of the pictures harbours in the country. (located)
is not described. Which sense does each description refer to?
4 Sydneyis an ideal place for a holiday.
It has a wonderful blend of cultures
and friendly people. (with}

8 a) Fill in the blanks with the

correct adjectives.
delicious, friendly, south, live,
(l[] Stroll down the path and hear tropical, famous
1If.!,.....l!""-~1 the relaxing sound of the
leaves rustling.
fW" . ..._ (l[] Sit outside one of the many
charming cafes in the 'port
and smell the fresh sea au.
f1Il Enjoy a peaceful \valk t.hrough
L..:L-l the forest and admire the
unique colours of autumn.

b) 1\"owmake sentences about the picturewhich has not been described.

~ UNKING STRUCTURES • Join usin Rio in 1) ..

(/' !~"'j~~I:"'hlort
sentences you can use various linking structures. Study the
- east Brazil.
• No visit to Rio is complete without a
examples below: cable carride up Sugar l oaf Mountain!
• You should visit the old part of thecity. It Isfull of ancient temples. • Why not take the train up the
You should visit the old part of the city, which is tuff of ancient temples. Corvocado to seethe2) .
• Youngchildren will enjoy the local funfalr. They can go on exciting rides statue "Cristo Bedentor'?
and eat tasty toffee-applesthere.
• Don't missthe Botanical Gardens, wrth
Young children will enjoy the local (unfair, where they can goon excfting
almost 5,000 species of 3) ...
rides and eat tasty toffee-appfes. . plants and trees.
• Charlie's Lobster House Is one of the most popular restaurants In the
• Have dinner at a traditional restaurant
area It has delicious lobster dishes.
andtry "teiioada" - it's 4) !
With its delicious lobster dishes, Char/ie's Lobster House /s one of the
most popular restaurants in the area. • Goto a musical or a 5) show.
I Ranega Airport is on the east coastof the Island. It is one of the most
• Learn to dance the Brazilian way at
modern airports in the country. one of Rio's samba hans.
Situated on the east coast of the is/and, RanegaAirport is one of the • Rio has something to offer everyone,
most modem airports in the country. andthepeople arereally 6) !

iO
 Unll 7 Describing Plnces/Buildings

b) Read the rubric and underline the key words, then answer the b) Read the topic sentences,
questions. then use the information in
the table towrite appropriate
An international travel magazine is running a competition and has
supporting sentences.
asked its readers to submit descriptions of places worth visiting.
Write your article for the competition, describing a place and 1 In fact, the palace does not have a
including things to see and do as well as information about nightlife
there.
very long history as the home of the
Royal Family.
1 Should you usc a very formal, impersonal style? Why (not)? 2 From the outside, the palace is
, What tenses should you use? certainly impressive.
J Which of the points in part a) would you include inthe main body of your 3 The interior, which can now be seen
article? by thepublic, is luxuriouslydecorated.
4 Read the phrases below. Which sense docs each refer to? Which of these
could you use inyour description?
• the scent of fresh flowers • the aroma of fresh coffee DESCRIBING BUILDINGS
• the blazing heat of the sun • clear blue sky When you write about a building, the
• people tal king • cold stone floo rs main body oftheessay shouldinclude:
• spicy food • snow-covered mountains • a paragraph on historical facts
about the building (when/why it
c) Use the information in Ex. 8a) and Jour answers in Ex. 8b) to was built, etc) using past tenses;
help ) 'OU write your article about Rio de Janeiro (120-180 words). • a separate paragraph on the
Use the article in Ex. Sa) as a model. exterio r (what it is made of,
appearance, grou nds/gardens,
etc) usingpresent tenses; and
;:g 9 a) Look at the table below, then listen to the cassetteand tick (I ) the • a paragraph on the interior
correct information. (rooms, furniture, pictures, etc)
using present lenses.
To give factual and/or historical
Name: Buckingha m Palace D Windsor Castle 0 information about the exterior and
interior of a'buildinq you can also use
Locatio n: cutsjoe London D in central London 0 the passive or prepos itional phrases
(e.q . all around, to the left, etc) .
Historical bum In the 18th centur y D built In the 8th cen tury 0 e.q. The palace', surrounded by high
offic ia l home since 1850 D official home since 1520
Facts: walls.
0 To theleft of the entrance there is
Exterior: made Of marble D made Of iron 0 a marble statue.
small windo ws D large windows 0
huge balcony D narrow balcony 0
gard en with poo l D garden with lake 0
Interior: 100 rooms D 600 roo ms 0
red carpets D red celUngs 0
priceless pho togr aphs D price less paintings 0
Comment: I not to be missed
0
 il l DescribingPlnces/Buildings

10 a ) Read the rubric and underline the key words, then answer the 11 a) Fillin the boxes with words!
questions. phrases from below.
Youarea reporterfor an international travel magazine. The magazine
is publishing a series of articles about castles. Write an article red brick walL~, tiled floor, colourful mg.
describing a famous castle , including its historyand a description of well-kept garden, tall chimneys, staircase,
both the exterior and interior. bookshelves, wooden coffee table, little
1 \Vho will readyour article? pond, large windows, leather sofas, unusual
., Look at the picture in part b). Which of the following would you use to lamps, flower beds full of beautiful flowers,
modem paintings
describe the interior/exterior ofa castle?
• swimming pool • stone floors • thick carpets
EXTERIOR
• tall towers • modern paintings • wooden furniture
• thick stone walls • small attic • neon lights
• small windows • glass elevator • huge balconies

b) Read the art icle and put the verbs in brackets into the correct
tense, then sa)' which verbs arc actin and which are passive.

Bran Castle is one of themost legendary medieval INTERIOR

castles in Europe.It1) (situate) high
abovethe forest in tile Carpathian mountains in Romania.
Bran Castle 2) (build) in
1212, and nwas wherethe famous PrinceVlad Tepes
once 3) (live). The prince and his
majestic home were the inspiration for Bram Stoker's
Dracula.
The castle is certainly an amazing sight with its
breathtaking view over the countryside below. n has
tall towers and thick stone walls with small windows. b) Describeeach of the
In medieval times, such windows 4) . pictures using phrases from
(make) the castle easier todefend. the table above, as in the
The interior is dark and gloomy. Each room has a example.
huge fireplaceand 5) (lurnish) with simplewooden items .
Thereare no paintings on thewalls, andno carpetsonthe cold stone floors. It looks grand,
but6) (noVdesign) for comfort!
Although it may not be the typical tourist attraction, Bran Castle is certainly worth a
visit. It is atruly unique experience.

c) Read the text again and complete the table below with information
about the castle, then talkabout Bran castle.

built in 1212 - .
................................................................... .

e.g. There is a comfortable living room

..• with a tiled floor.
 Asking for directions
When traveling to conferences and meetings, you o0 New language Imperatives, prepositions of place
may need to ask for directions. Knowing how to Aa Vocabulary Directions
be polite but clear is essential. ill- New skill Asking for and giving directions

37.1 KEY LANGUAGE ASKING FOR AND GIVING DIRECTIONS

Wh en you ask for directions, be polite and listen carefully to
the response. Imperatives are often used to give directions.
You can approach someone with "excuse me"
or "so rry " to ask politely for di rections.
To fo rm imperatives, use th e base
Excuse me, do you form of the verb (without "to").
Excuse me, do you
know the way to the Yes, take the first
know how to get
conference hall? Yes, go straight ahead. right on Main Street.
to the hotel?

This is a pol ite way to make sure that Add "don't " t o make an
you have heard directions correctly. imperative negative.

Sorry, did you say it's So it's on the left, No, don't turn left.
next to the park?
after •;::~~fake the first r;ght
.. >))

37.2 FURTHER EXAMPLES GIVING DIRECTIONS WITH IMPERATIVES

Stop at Turn left at Go past the Wait at Take the

the hotel. the sign. restaurant. the gate. second right.
..>))

138
37.3 VOCABULARY PREPOSITIONS OF PLACE AND OTHER DIRECTIONS

opposite I
next to across from between on the corner behind

intersection I
in front of on the right on the left crossroads block

37.4 CROSS OUT THE INCORRECT 37.5 MARK THE SENTENCES

WORD IN EACH SENTENCE THAT ARE CORRECT

It's opposite I betweefl the mall downtown. The building is on the corner. G'.(

0 The venue is straight ahead and on the I a left.

The building is by the corner.
D_j I
0 Do you know how to be to Silver Street? D I
8 Excuse you I me, do you know where the gym is? Do you know how to get to Silver Street? D I
8 Sorry, did you say I tell it's on the right?
8 I
It's in front of the red building. D I

0 Go straight ahead and turn I turning left. It's on front of the red building. D
8 The bus stop is in front of I to the park. e Don't take a first right. Take the second. D
Don't take the first right. Take the second . D
0 Do you know the way I where to the post office?

8 The hotel is SO feet ahead in I on the right.

0 I'll meet you across from the hotel. D
I'll meet you across the hotel. D
0 Do you think I know the way to the hotel?
e Go straight ahead and turn left at the lights. D
0 Do I Go straight ahead and you'll see the sign.
Go straight ahead and turn left on lights. D
Ci) The bus stop is directly opposite the I of bank.
0 The bank is next to the station .
4D Turn right at the intersection I block. The bank is the next to station.
 • 37.6 REWRITE THE SENTENCES, PUTTING THE WORDS IN THE CORRECT ORDER

ol
way

you J
Do

Sorry,
bank? II
Do you /<Jww the- weiiy to the- beiivtk?

opposite
to

cafe?
the

(
I

did
know

)
----
say
!

Jl
you

it's
the

)(
-
the
I
:J)
J

0 ahead right '

\
and ) Go l turn the straight at intersection.

e to Do know to you J( get

J the how venue?

0 1 past I and post Go on it's the left. office the

-4>))

37.7 LISTEN TO THE AUDIO AND MARK THE DIRECTIONS YOU HEAR

0 ~ ~ 0

~ ~~ " ~ ~
~ . " &rm fJ
fJ D"

e 0 0

140
 37.8 LOOK AT THE MAP, THEN RESPOND TO THE AUDIO OUT LOUD, FILLING
. . . IN THE GAPS

+ +& --------.

You re here

r
J
Do you know the way to the hospital? ) Can you tell me where the nearest hotel is?

Yes. Take the second

It's opposite
_ r_iq_,__k__
the museum.
t
J,. Go straight _ _ _ _ __
It's on the _ _ _ _ _ __

0 Is there a restaurant near here? 0 Do you know the way to the train station?

Take the first _ _ _ _ _ , and Take the first _ _ _ __

go the hotel. then _ _ _ _ straight ahead.

8 Could you tell me the way to the museum? 8 Can you tell me the quickest way to a cafe?

It's across from the hospital. Just go _ _ _ _ _ ahead

Take the right. and it's on the _ _ _ __

CHECKLIST
o0 Imperatives, prepositions of place D Aa Directions D ft. Asking for and giving directions D
141
 Dining and hospitality
It is important to learn local customs for dining and O" New language "Much I many," "too I enough"
entertaining. At business lunches and conferences, Aa Vocabulary Restaurants
follow these customs and use polite language. ft. New skill Offering and accepting hospitality

41.1 KEY LANGUAGE DINING IN RESTAURANTS

When dining or sharing hospitality with clients, it is
important as a host or guest to be friendly and polite.

Do you have How many people

I'd like a table
Do you have a reservation? any tables free are in your party?
for two, please.
for lunch?
I'm afraid
there is a 20-
minute wait.

"Could " is more

polite than "can."
Do you have
any allergies? Yes. I'm allergic
Could I have the fish? to peanuts.

Add "please" to make

requests more polite.

I don't have
How is everything? There were lots of Could we have enough cash. Can

•
~-it,_-i
bones in my fish.

i>.
the check, please?

This is usually
·~t
•

•
I pay by card?

•
~ ~~:_:._ _ _, ., ii ~ ~I
'---r--7:iu~- ~TfiT~ ~r
referred to as the
There ;stoo
"bill " in UK English.

152
 41.2 REWRITE THE SENTENCES, PUTTING THE WORDS IN THE CORRECT ORDER

0 are Ir How there? many options vegetarian )

How WUf11f V1?3eteirrU>r11, optioVLS eirre there?

0 like Would see ) : you to dessert menu? the

f) sparkling have ) water, Could some please?

l we ~

e have receipt this, )

) I a Could please? for

41.3 RESPOND OUT LOUD TO THE AUDIO, FILLING IN THE GAPS USING THE ""l
WORDS IN THE PANEL

- (
I
I
I Have you reserved a table, sir?
I
I

I a reservation by telephone earlier.

reservation

0 How many people are in your party?

but
The _ _ _ _ _ was for six, but now there are only five. •
(•
allergic
f) What would you like for your appetizer?
recommend
Is there anything that you _ _ _ _ _ _ _ _ ?

8 Do you have any food allergies or intolerances?

Yes. I'm _ _ _ _ _ _ _ _ to shellfish .

0 How is everything for you?

It's okay, _ _ _ _ _ _ _ _ the food is a little bit cold.

153
 41.4 KEY LANGUAGE TALKING ABOUT QUANTITY
Use "much," "many," and "enough" to talk about amounts and quantities.
These words can also show our feelings about the amounts and quantities.
For example, "too much" is negative, but "enough" is positive.

~ ~Ad\il
I ff ff ff ff ff I
How much time do we have? How many sides have you ordered?
~ Use "much" to ask questions about ~ Use "many " to ask questions about
quantities of uncountable nouns. quantities of countable nouns.

·~ ~~ ·~
~~
There is too much chili in this! There aren't enough waiters.
~ "Too much I many " is used to talk about ~ "Enough" and "not enough" are used to talk
quantities that are too large. about countable and uncountable nouns.

41.5 MARK THE SENTENCES

THAT ARE CORRECT l ( i
41.6 FILL IN THE GAPS USING
THE WORDS IN THE PANEL

How many glasses will you need? Gr ~ Do you have _ _e_l'Ul

~u_g,,,_h_ _ bread?
-~
How much glasses will you need? J
---- /

0 How much rice do you want? D 0 f I've eaten ____ many chocolates.
How many rice do you want? D I

f) I don't need more. There's enough here. 0 f) "ri" How _ _ _ _ _ _ glasses do we need?
I don't need more. There's not enough here. 0
•
8 There are too much seats here. D Q ~h There's too _ _ _ _ sauce on this.

There are too many seats here. D

0 There's not enough water. D
0 0 How _ _ _ _ _ _ should we tip here?

There's not many water. D

much much many
0 $40 for a steak! That's too many. D too ..@flOUgl I
$40 for a steak! That's too much. D
~~)
- ~--~~~~~~~~-
154
 • BUSINESS LIFE
41.7 READ THE ARTICLE AND
. . . . ANSWER THE QUESTIONS

You should ask all clients to business lunches.

MEALS AND DEALS
True D False 0" Not given D Business lunches can be a
great way to get to know
your clients, but be careful
0 The author recommends reading about local customs. about who you invite to
True D False D
Not given D lunch. CEOs, for example
have busy schedules and'
8 Guests should be given a selection of places to eat. it may be better to in~ite
True D False D
Not given D them for coffee. If you do
restaurant, turn off your
invite someone to lunch
phone. Your guests should
C) You should go outside to answer your phone. you should read about the
have all your attention.
True D False D Not given D local dining etiquette. You
If you are a guest yourself,
could also present your
arnve on time, and make
0 Guests shouldn't order the most expensive meal. gu~st with several dining
sure that you do not order
True D False D
Not given D options before making a
the most expensive thing on
restaurant reservation.
the menu. Last, as host or
8 The author suggests you shouldn't eat too much . Once you arrive at the
guest, try to enjoy yourself.
True D False DNot given D

o0 "Much I many," "too I enough" D Aa Restaurants D i'le Offering and accepting hospitality D

0 REVIEW THE ENGLISH YOU HAVE LEARNED IN UNITS 35-41

NEW LANGUAGE Jr SAMPLE SENTENCE ) 1 0 'I
...; UNIT l

THE FIRST CONDITIONAL If you buy a return flight, you will save money. D 36.1
-

THE ZERO CONDITIONAL If your bag weighs too much, we charge a fee. D 36.6

GIVING DIRECTIONS WITH

IMPERATIVES
Go straight ahead. D 37.1

THE PASSIVE VOICE Breakfast was served on the hotel terrace. D 38.1

Do you have any tea?

"A," "SOME," "ANY" D 40.3
Would you like a cup of coffee or some water?

How much time do we have?

"MUCH I MANY," "TOO I ENOUGH " D 41.4
There are not enough waiters.

155
 Describing your stay
You can describe events using either active or passive O" New language The passive voice
sentences. The focus in a passive sentence is on the Aa Vocabulary Hotels and accommodation
action itself rather than the thing that caused it. ilJ. New skill Using the passive voice

38.1 KEY LANGUAGE THE PASSIVE VOICE

In passive sentences, the person or thing doing the
action is unknown, unimportant, or obvious.

~&w~~~
-•,
• ..i ~.
.,~.. rr1H'
,,, ,, •'• '
The staff served breakfast Breakfast was served
on the hotel terrace. on the hotel terrace.
In this active sentence, the focus is _} \_ Here the focus is on breakfast, rather
on the people serving breakfast. than the people who served it.

38.2 HOW TO FORM THE PASSIVE VOICE

All passives use a form of "be" with a past participle. "By" can
be used to introduce the person or thing doing the action.

SUBJEC_T_ _ _ _.,__ F_O_RM

_ O_F_"B_E·_ .....,_ _ _ _
PA_S_T_PA_R_T_
IC_IP_LE_ _ _...,._ _ _ _
RE_s_r _
o_ TE_N_c_E _ _~
F s_E_N_

Breakfast was served by the staff.

The main verb is expressed as a past participle.

38.3 FURTHER EXAMPLES THE PASSIVE VOICE

-+nim The TV was broken
when I arrived.
The hotel room was
booked by my assistant.

• •• The Wi-Fi code is written A wake-up call was

Cila on your keycard. not offered.

142
 • 38.4 MATCH THE ACTIVE SENTENCES TO THE CORRECT PASSIVE VERSIONS

( The guest requested a double room . ; \( The rooms were cleaned this morning. )

0 ( Maria cleaned the rooms th is morning. __J (______T_he_ k_e-'--

y _w_as_ l_ef_t _in_t_he_ d_o_o_r._ ___,)

er Someone left the key in the door. J A double room was requested. )

f) The CEO met the VIPs in the boardroom. Flowers were put in the hotel foyer. )

0 Someone put flowers in the hotel foyer. The VIPs were met in the boardroom .

• 38.5 REWRITE THE PASSIVE SENTENCES, PUTTING THE WORDS IN THE

(
CORRECT ORDER

opened was lI VIP. )[ a hotel [ by )( The ~-- - ----]

TJ.ie, hotel weirs ope'f1.ed by or VIP.

:
•l car ) I driven chauffeur. ( The
I I
was
lL by
~
(
'-
a
J

el by
J~ the
J guest. )( key )( The was found

eI shown J conference around They the I

.I :
I venue. ) were

38.6 LISTEN TO THE AUDIO, THEN NUMBER THE PICTURES IN THE ORDER I
...._,., THEY ARE DESCRIBED
o o ___

143
 •
38.7 READ THE REVIEWS AND < "'
ANSWER THE QUESTIONS
\A!h irh I
Hotel Gwesty is not near the airport. )
J
HOME I REVIEWS I

True 0
False 0'
Not given 0 ABOUT I CONTACT

The hot I . Review by Hugh Jenkins, CEO TotalData

e is very conveniently loc t d
0 Hugh Jenkins didn't like the hotel staff. the airport. From the mom t a e , less than two miles from
en we checked · 1 •
True 0 False 0 Not given 0 the staff's professional man Th . in, was impressed by
meeting room to look aro dnebr. ey immediately took us to the
. un efore
8 Hugh Jenkins and his clients ate at the hotel. our clients arrived · The meet1· ng room \.
True 0 False 0 Not given 0 was comfortable and had all the
equipment we needed for presentations
0 Hugh Jenkins will go back to Hotel Gwesty. and discussions. Throughout the da
True 0 False 0 Not given D we had refreshments provided in th:·
room and an excellent buffet lunch
0 Sue Vardy was impressed by Hotel Plaza. Our clients were happy and we will.
True 0 False 0 Not given D be returning here for future meetings. '~
The best rt Review by Sue Vardy, Director Centria32 .
0 The Wi -Fi worked well at Hotel Plaza. pa of our stay here wa h .
hotel to launch our new produ t s c eck1ng out! We booked this
True 0 False 0 Not given 0
conference room was v d ck ' and rt was a disaster. Our
· ery ar and there . .
0 The furniture at Hotel Plaza was bad. internet connection at all W
.
furnrture was falling apart · e could not turn
was no W1-F1 or
th ·
d e projector on the
True D False 0 Not given 0 . • an worst of all th f '
our client from the airport' A h 'bl ' ey argot to pick up
· om e place!

38.8 MATCH THE DEFINITIONS TO THE CORRECT PHRASAL VERBS

arrive and register at an airport or hotel

I
I look around
J
0 ( pick a person up in a vehicle and take them somewhere l~ ' check in )

8 r-= to break because something is old or poorly made ___.;

r
\,_ -
pick up )

0 c_ to make something work, often with a switch )

r
'-
fall apart -]

0 C the process of leaving a hotel after you have paid

~ L_ check out
J
r-
e l~~
walk around a place to see what is there J I

'-----
turn on J
'4>)~
144
 38.9 LISTEN TO THE AUDIO, THEN NUMBER THE SENTENCES IN THE ORDER
YOU HEAR THEM
An assistant is O How many rooms would you like? D
calling a hotel to O Could I reserve a parking space for those days? D
reserve a room
for her boss.
G Would you like to book breakfast now? D
(!) I'd like to make a reservation , please. IT!
O Can I have the name, please?
DJ
38.10 RESPOND OUT LOUD TO THE AUDIO, PUTTING THE VERBS
IN THE PASSIVE VOICE

What did you think of the meals during your stay?

The hotel food W~s pre.p~red (prepare) very badly.

.•J
0 Where did you have breakfast in the morning?

Breakfast - - - - - - - - - - (serve) in the main restaurant. (•

•

0 Were the rooms clean and tidy?

The rooms _ _ _ _ _ _ _ _ _ _ (clean) every day.

f) Who reserved your rooms?

I

The reservation _ _ _ _ _ _ _ _ _ _ (make) by my assistant. •

(•

0 Were the rooms nice?

Yes. Very. They _ _ _ _ _ _ _ _ _ _ (decorate) beautifully. (o

• I

.. >))

o0 The passive voice D Aa Hotels and accommodation D '/t. Using the passive voice D
145
Chapter 4: Getting Help and Information

I. Short Conversation
Talking with Hotel Staff
(A = Concierge = hotel staff that helps guests, B = Tourist)

A: Good afternoon. Can I help you?

B: Yes, can you speak Portuguese?
A: Sorry, I can’t speak Portuguese.
B: That’s OK. Can you call me a taxi?
A: Certainly, madam. Do you want your taxi to come now?
B: Yes, please. Oh, can I have a map of the city?
A: Sure. Here you are.
(A gives B a map of the city)
B: Thank you.
A: Your taxi is here, madam. Where do you want to go?
B: The Museum of Art.
A: OK, I will tell your driver where you want to go.
B: Thank you for your help!
A: You’re welcome.

II. Travel English Vocabulary

concierge = Hotel staff that answers questions and helps guests usually in the hotel lobby
sure = yes; no problem
intonation = rise or fall in tone of voice
love = strong like
hate = strong dislike
dangerous = not safe
ache = pain (ex. headache, stomachache, earache, toothache)
lost and found = a place where lost things are kept (ex. lost and found office)
What’s = What is
They’ll = They will
It’s my pleasure = you’re welcome
gesture = body language (ex. thumb up to mean good, thumb down to mean bad, making a circle
with the thumb and forefinger to mean OK, raising your shoulders to mean “I don’t know”)
reservation = booking; reserved seat/table/ticket/room
(to) reserve = to make a reservation; to book
(to) arrange = to plan; to organize
(to) recommend = to suggest; to advise (that something is good) ex. to recommend an Italian
restaurant
guest = a visitor

III. Useful Grammar: Yes-No Questions & WH-Questions

Pronunciation Note: Yes-No questions, which are questions that can be answered with “yes” or

“no” answers, end with rising intonation. This means that your voice rises (goes up) in tone at
the end of a Yes-No question.
ex. Can I help you?
ex. Do you like traveling alone?
Grammar Note: For these Yes-No question patterns, you can usually use the same verb used in
the question for short answers.
ex. A: Do you have free Wi-Fi? B: Yes, we do/No, we don’t.
ex. A: Do you understand? B: Yes, I do./No, I don’t./No, I don’t understand.
ex. A: Can you speak Portuguese? B: Yes, I can./No, I can’t.
ex. A: Are you German? B: Yes, I am./No, I’m (I am) not.

Can you/I..?
Can you speak Spanish? (or Portuguese, French, German, Japanese, Chinese, Korean, etc.)
Can I borrow a hair dryer? (or an umbrella, etc.)
Can you help me get the Internet to work? (or Wi-Fi)
Can you tell me how to get to the closest subway station? (or convenience store)
Can you help me use the air conditioner? (or heater, coffee machine, lamp, shower, etc.)
Can you give me a wake-up call at 6:30? (six-thirty)
Can you tell me the time? (or today’s weather)
Can you mail this letter for me? (or package)
Can you bring me a razor? (or a toothbrush, toothpaste, shaving cream, some shampoo, etc.)
Can you take our picture? (or my picture)
Can I smoke here?
Can you tell me where I can smoke?
Can you print my boarding pass?
Short Answer Examples
ex. A: Can you speak Spanish? B: Yes, I can/No, I can’t.
ex. A: Can I smoke here? B: Yes, you can/No, you can’t.

Do you have..?
Do you have free parking? (or Wi-Fi)
Do you have headache medicine? (or stomachache)
Do you have a shuttle bus to the airport?
Do you offer free breakfast?
Do you have a cafe? (or restaurant/bar)
Do you have room service? (or babysitting)
Do you have a swimming pool? (or gym, business center)
Short Answer Examples:
A: Do you have a café? B: Yes, we do./No, we don’t.
A: Do you have a visa? B: Yes, I do./No, I don’t.

Do you like…?
Do you like sushi?
Do you like fishing/hiking/shopping?
Do you like Chinese food?
Short Answer Examples:
Q: Do you like red wine?
 Positive Answers: Yes, I do/Yes, I love it/Yes, it’s great.
Neutral (not positive or negative) Answers: So so/It’s OK.
Negative Answers: No, I don’t/No, I hate it.
Q: Do you like hamburgers?
Positive Answers: Yes, I do/Yes, I love them/Yes, they’re great
Neutral Answers: So so/They’re OK.
Negative Answers: No, I don’t/No, I hate them.

Is it….?
Is it safe to walk outside the hotel?
Is it safe to walk outside the hotel at night?
Short Answer Examples:
A: Is it dangerous to walk outside the hotel at night?
B: Yes, it is./No, it isn’t.

Is there...? Note: Use Is there + a singular noun (ex. store)

Is there a convenience store near the hotel?
Is there a shopping mall near the hotel?
Is there a French restaurant near here?
Short Answer Example:
A: Is there an Italian restaurant near the hotel?
B: Yes, there is/No, there isn’t.

Are there…? Note: Use Are there + a plural noun (ex. stores)
Are there any convenience stores near the hotel?
Are there any supermarkets near the hotel?
Are there any good restaurants near here?
Short Answer Examples:
A: Are there any good seafood restaurants near here?
B: Yes, there are. No, there aren’t.

Pronunciation Note: WH-Questions, which are questions starting with who, what, when,
where, why, and how, end with falling intonation. This means that your voice lowers (falls) in
tone at the end of the question.

ex. Who is your favorite singer?

ex. What time do we leave?
ex. When does the movie start?
ex. Why is she angry?
ex. How much does it cost?
ex. Where is the bathroom? (or men’s room / ladies’ room)

IV. Long Conversation

Trying to Find a Lost Bag
(A = Concierge, B = Tourist staying at a hotel)

A: Hello, how was the museum?

B: It was very interesting, but I forgot a bag in the taxi.
A: Oh, I’m sorry to hear that. Was it the taxi I called for you?
B: Yes, it was.
A: What color is your bag?
B: Black and blue.
A: What’s inside?
B: An umbrella, a travel book, and a map.
A: Just a minute. I’ll call the taxi company’s lost and found office.
(After one minute)
A: Yes, they found your bag in the taxi cab. They’ll bring it to the hotel.
B: Did they say when?
A: Yes, they said they’ll bring it in about 1 hour.
B: Oh, that’s great. Thank you again for your help.
A: It’s my pleasure.

*Now make a new conversation by changing the underlined words. You can use your own
words, or you can use these words: Red and black, a newspaper and a tablet, what time,
wonderful, so much.

V. Reading Passage:

How to Get Help and Information at a Hotel

Read the story and then take the True-False Quiz. Remember to read quickly the first time.
Read slowly the second time, highlight new words, and use your Kindle Dictionary or another
dictionary to look up the definitions of new words. Simple definitions of words in bold print (ex.
gestures, concierge) can also be found here: Vocabulary.

When you travel to a new place, you will have many questions and need help. You can often
call for help, but it is easier to ask for help in person (face to face) because you can use gestures
to help you communicate in a simple way. For example, you can point at a map and say, “I want
to go here.” At a hotel, I recommend asking for help and information from the concierge.
The word “concierge” comes from French. In English, the word is pronounced like Con-
See-Airch or Con-See-Airj. Most hotels have a desk or counter close to the front desk where you
can ask for help. The concierge can often speak one or two foreign languages. For example, in
South Florida, the concierge staff can usually speak Spanish and may speak other European
languages, such as French and German.
The concierge can answer many questions and help you in many ways. They can help you
make tour reservations, buy you theater tickets, arrange transportation (ex. taxis, limousines for
your, and make dinner reservations. You may want to ask them questions such as the following:

*What do you recommend seeing in this city?

*Can you recommend a good half-day (or full-day) tour?
*Can you make a tour reservation for me?
*Can you reserve a table for us?
*Can you recommend a good French restaurant near here?
*Can you make a dinner reservation for me?
*Can you buy theater tickets for us?
*How often does the shuttle bus go to the airport?
*What time does the restaurant start serving breakfast? (or stop serving breakfast)
*Is there anywhere I should not go outside the hotel?
*Is it dangerous to walk outside the hotel at night?
*Is there a convenience store near the hotel? (or train station, café, etc.)
*Can you buy me tickets to the opera?
*Where is the business center?
*How can I print a boarding pass?
*May I borrow an umbrella?

When you have questions at a hotel, the concierge is usually the best person to ask questions.
It is their job to help guests at the hotel, so don’t be shy to ask them many questions. I hope you
practice some of the above questions with the concierge at your hotel.

True-False Quiz: Write T for True, F for False. If the answer is false, rewrite the sentence to
make it true.

1. __ The writer says that it is easier to ask for help in person.

2. __ The word “concierge” comes from German.
3. __ In South Florida, the concierge can probably speak an Asian language.
4. __ The writer hopes you ask the concierge questions.
 UNIT 3: Inventions and important people
1) Read the text and answer the questions below:

Conrad Hilton: Pioneering the International

Hotel Industry
Conrad Hilton, a legendary figure in the world of hospitality, is a name that needs
no introduction. While many may recognize his blonde granddaughter, for
hoteliers, Conrad Hilton is the epitome of success and innovation.

Hilton's journey in the hotel industry began at a young age when he developed
his entrepreneurial skills while working in his father's general store in New
Mexico. It was during this time that he discovered his passion for business and
hospitality.

In 1919, Hilton made a pivotal decision that would shape his future. He purchased
his very first hotel, the Mobley Hotel, a modest 40-room property located in
Texas. Interestingly, this investment was not his initial plan. Hilton had intended
to invest his money in a bank, but due to unforeseen circumstances, the plan fell
through. However, fate had something greater in store for him.

As the hotel business flourished, Hilton's portfolio expanded rapidly across the state. In 1925, he opened his first high-rise hotel,
the Dallas Hilton, showcasing his vision for luxurious accommodations. Soon after, Hilton ventured into New Mexico, bringing
his distinctive brand of hospitality to new territories.

Despite the success, Hilton faced significant challenges during the Great Depression. To avoid bankruptcy, he was compelled
to sell some of his hotels. Nevertheless, Hilton remained as the manager of these properties and ultimately repurchased them
when the economic climate improved.

In 1946, Hilton established the Hilton Hotels Corporation, laying the foundation for his lasting legacy. Just two years later, in
1948, he founded the Hilton International Company, becoming the first hotelier to create an international hotel chain. This
groundbreaking achievement fueled the growing desire of Americans to travel and conduct business on a global scale.

Although Conrad Hilton passed away in January 1979, his legacy continues to thrive. His visionary approach and dedication to
the hotel industry have paved the way for countless international lodging companies that strive to make their mark in every
corner of the world.

Conrad Hilton's impact on the hospitality industry remains indelible, and his name is synonymous with excellence, innovation,
and unparalleled success. His story serves as an inspiration to aspiring hoteliers and stands as a testament to the
transformative power of determination, resilience, and a relentless pursuit of one's dreams.

a) Who was Conrad Hilton and what industry is he associated with?

b) How did Conrad Hilton develop his entrepreneurial skills?

c) Why did Conrad Hilton purchase the Mobley Hotel in Texas?

d) What challenges did Conrad Hilton face during the Great Depression?

e) What significant accomplishments did Conrad Hilton achieve in the hotel industry?
 2) Read the following text about a famous traveller and answer the questions below.

Annie Smith Peck (1850 – 1935) – the

woman who dared to wear pants
Annie Smith Peck (1850-1935) was a remarkable woman who had a significant impact as a
teacher, mountain climber, and activist. She challenged traditional beliefs and fought for women's
rights. Despite the limitations imposed on women during her time, Peck became one of the first
female professors in the United States. She specialized in Latin, elocution, and archaeology.

Peck's interest in mountain climbing began in her forties when she started participating in the
sport. Her groundbreaking achievement was climbing the Matterhorn in the Swiss Alps in 1895.
This accomplishment gained international recognition, not only because it was a daring feat, but
also because she chose to climb in pants instead of a skirt. Her choice of clothing conveyed a
powerful message about empowering women and drew attention to their cause.

At the age of 58, in 1908, Peck achieved another historic triumph by becoming the first person to
conquer Mount Huascarán in Peru, which is one of the highest peaks in the Western Hemisphere,
standing at an impressive 21,831 feet. To honor her remarkable achievement, the northern peak
of the mountain was named Cumbre Ana Peck in her honor.

Peck's dedication to the suffrage movement was unwavering, and she used her mountain climbing expeditions as platforms for
advocating women's rights. In 1909, she proudly displayed a banner with the message "Votes for Women" on the summit of
Mount Coropuna in Peru, further emphasizing her commitment to the cause.

Annie Smith Peck's accomplishments extended beyond mountain climbing. She was a devoted supporter of women's rights and
actively participated in the suffrage movement. Her remarkable achievements and unwavering determination earned her the
reputation of being one of the most accomplished female travelers of the twentieth century.

Peck's love for exploration and her indomitable spirit led her to continue climbing mountains well into her eighties. This
demonstrated that age was not a barrier to pursuing one's dreams and embracing the essence of a true traveler.

Annie Smith Peck's extraordinary life and achievements are documented in her biography, appropriately titled "A Woman's
Place Is at the Top." Through her accomplishments as a teacher, mountain climber, and activist, she challenged societal
expectations, broke down gender barriers, and left a lasting legacy as an inspiration to women everywhere.

A. What were Annie Smith Peck's areas of specialization as a professor?

B. How did Annie Smith Peck break societal norms with her mountain climbing?
C. What was the historic achievement of Annie Smith Peck in 1908?
D. How did Annie Smith Peck use her mountain climbing expeditions to support women's rights?
E. Besides mountain climbing, what other ways did Annie Smith Peck contribute to women's rights?
F. What can we learn from Annie Smith Peck's life about pursuing dreams and embracing the spirit of a true
traveler?
3) Fill in the blanks with a suitable verb tense: simple present, present continuous, present perfect, past
perfect, simple past, past continuous, going to or will. (You might need to use passive voice as well).

This term, at college, we ______________ (read) about famous travellers. So far, I __________ (learn) a lot
about travelers from all over the world. One of them _____ (be) Annie Smith Peck.

Annie Smith Peck (1850-1935) __________ (be) a renowned mountain climber who __________ (challenge)
societal norms. She _______________ (consider) one of the most accomplished female travelers of the
twentieth century. In 1895, she __________ (climb) the Matterhorn, which __________ (bring) her international
recognition. At the time, people were surprised to see that she _________________ (wear) pants instead of a
skirt. If she _________________ (not do) that, people wouldn’t ___________________ (be) so shocked.

By the age of 60, she ______________ (conquer) Mount Huascarán, one of the highest peaks in the Western
Hemisphere. In 1909, Peck __________ (display) a banner with the message "Votes for Women" on the summit
of Mount Coropuna. At the time she didn’t know it, but she _________________ (inspire) hundreds of women to
fight for her dreams. Even until her eighties, she __________ (continue) climbing mountains and demonstrated
that age _________ (not be) a barrier to pursuing dreams.

Next week I ______________ (deliver) a presentation about famous travelers. I _______ (think) I __________
(choose) Annie Smith Peck. My teacher really _________ (like) her, so I ________ (know) that she __________
(love) my presentation if I choose her. I ____________ (study) a lot for that presentation.

4) VOCABULARY: Read the Annie Smith Peck’s biography and complete the chart with examples:

COUNTRIES LANGUAGES TRAVEL-RELATED ADJECTIVES

VERBS
 UNIT 3: Inventions and important people
1) Read the text and complete it with the correct form of the verb (simple present, simple past, present
perfect, past perfect and present continuous). You may need to use passive voice as well.

John Willard "Bill" Marriott Jr. - A Leader in the

Hotel Industry
John Willard "Bill" Marriott Jr., who currently ________ (be) 91 years old, ____________ (be born)
on March 25, 1932, in Washington, D.C. His father, J. Willard Marriott, _____________ (found)
Marriott Corporation, and Bill ______________ (play) a big role in its success.

Bill ___________ (go) to St. Albans School in Washington, D.C. He ________ (be) also an Eagle
Scout, and he ____________ (get) a special award for that. In 1954, he _____________ (finish)
college at the University of Utah with a degree in finance. That's where he _________ (meet)
his wife.

Before joining Marriott Corporation in 1956, Bill __________ (go) to Navy training school in Georgia and ____________ (work) on a
Navy ship. But after joining his father’s company, he _________________ (discover) the key to success.

While Bill ____________________ (work) in the company during the 1960s, Marriott Corporation ___________________ (expand) rapidly.
Little by little, Bill ___________ (work) his way up and _____________ (become) the boss in 1972. He ______________ (make) the hotel
business better by using smart money management. In 2012, he ______________ (become) the executive chairman of the company
and __________ (let) someone else be the boss.

Ever since he ____________ (start) working, people _________________ (notice) Bill's hard work. That is why he ______________
(receive) several awards in his life. In 2009, Cornell University _________ (say) he ________ (be) a very important person in the
hotel industry. In 2016, Ernst & Young __________ (call) him the best entrepreneur.

Bill ________ (be) still married. He _____________________ (marry) to Donna Garff for a very long time, and they ______________ (have)
four kids. All of their kids ______________ (work) for Marriott International. They also ______________ (have) lots of grandchildren
and great-grandchildren.

Bill and Donna__________ (be) members of the Church of Jesus Christ of Latter-day Saints. Bill ________________ (be) part of the
Festival of Lights in Washington, D.C., since 1978. But this is not the only group to which Bill _____________ (belong). Nowadays,
he __________________ (help) with U.S. travel and tourism, world travel and tourism, and more. He ___________________ (also work)
with the President to make rules about trade. He ___________ (care) about education, too, so he's part of the Laura Bush
Foundation for Libraries. Even at his old age, he __________________ (still work) to make the world better.

Bill Marriott's life _____________ (show) how hard work and good ideas can make a big difference in the hotel business. His story
_________ (be) inspiring for everyone, especially those who want to learn about hotels and leadership.

2) Now read the complete text and answer the following questions:

A. When and where was Bill Marriott born?

B. What did he achieve after attending the University of Utah?
C. How did his early life and education contribute to his success in the hotel industry?
D. How did he help the hotel company he worked for become successful?
E. What activities and organizations is Bill Marriott currently involved in, according to the passage?
3) Complete the sentences with "used to" or "would" to describe past habits and situations.
Here’s the explanation, if you need it: https://youtu.be/uBj-efFVkgI?feature=shared

a) When Bill was young, he ___________ (train) every day.

b) His father ___________ (run) the company, and he ___________ (collaborate) with other industries.

c) Bill and Donna ___________ (go) to the church every Sunday, but now they are too old.

d) Bill ___________ (travel) extensively for his job and ___________ (meet) many interesting people.

e) When Bill was young, his father _________ (worry) a lot about money.

4) Complete the sentences with the appropriate form of the verb in brackets (present perfect or conditional
3). Here’s the explanation on conditionals: https://youtu.be/7btyHxTm4rU?feature=shared

a) Bill Marriott Jr. ________________ (achieve) remarkable success in the hotel industry throughout his career.

b) If Bill Marriott _________________ (discover) the key to success, the hotel business ___________________
(prosper) as it did.

c) Over the years, Bill Marriott _________________ (receive) numerous awards for his contributions to the industry.

d) If Bill Marriott _______________ (work) his way up in the company, he _________________ (become) its leader
in 1972.

e) Bill Marriott's story ____________________ (inspite) lots of people to follow their dreams with determination and
discipline.

5) VOCABULARY: Write the Spanish equivalent for the following words.

a) Facilities d) Trade g) Join

b) Management e) Hospitality h) Entrepreneurship

c) Entrepreneur f) Success i) Smart

6) Write a short biography of a famous female hospitality industry leader, highlighting their contributions,
achievements, and impact on the field.
Unit 4
Hospitality jobs
 Making travel arrangements
When you have travel plans or want to discuss the o0 New language Zero and first conditional
arrangements for a trip, it is useful to be able to talk Aa Vocabulary Travel
about the possible results of actions and choices. all- New skill Talking about actions and results

36.1 KEY LANGUAGE THE FIRST CONDITIONAL

You can use the first
conditional when you
If you buy a return flight,
want to describe a
realistic action and a you will save money.

~ffiE!l.& ~·
future result that it
might lead to.

TaitllHH
36.2 HOW TO FORM THE FIRST CONDITIONAL
The first conditional is usually introduced by "if" followed by
the present simple. The future with "will" expresses the result.

PRESENT SIMPLE

you buy a return flight you will save money.

"If" shows that the Present simple tense Comma separates Future with "will"
sentence is conditional. describes suggested action. action from resu It. describes the result.

36.3 FURTHER EXAMPLES THE FIRST CONDITIONAL

,.
fa Q_+
.
r-i1 z
If you book in advance,
you will get a discount. n.ft.. aft
If they bring a lot of equipment,
we will need a bigger suitcase.

We will be late for the flight

\~
If the trip is long,
I will probably fall asleep. if we don't leave soon.
~You can put the "if" clause at the end of
the sentence if you remove the comma.

134
 36.4 MATCH THE BEGINNINGS OF THE SENTENCES TO THE CORRECT ENDINGS

Will you buy a ticket ( if we land late at the airport?

J
o [ If you go to China for business, ( ( you will need a taxi.
l
e r If I go to China on business, ~3 if I buy one, too?

f) [ If we win the contract, ( ( will you visit the Great Wall?

o [ Will you arrange a taxi ~ ( if we don't book now.

• I We won't get a discount < ( 1won't have time to go sightseeing.

0 [!fyOu have a lot of luggage, ( ( we will go out to celebrate.

114~)

36.5 LISTEN TO THE AUDIO AND ANSWER THE QUESTIONS

0 Their plane tickets will be ...

Dan is calling his

Economy. D
colleague, Simon, Business Class. D
to arrange flights First Class. D
for a conference.
They are discussing f) They will be met in Hanoi by...
travel options. a taxi driver. D
a former colleague. D
nobody. D
The person making the booking is ... 0 They will travel directly...
Dan. D to the conference venue. D
Dan's assistant. G2( to the hotel. D
Simon. D to do some sightseeing. D
0 They will travel to the airport... 8 Dan asks Simon to send him ...
by train. D the flight tickets. D
by taxi. D his passport details. D
by bus. D his presentation. D

135
I 36.6 KEY LANGUAGE THE ZERO CONDITIONAL
You can use the zero conditional
to talk about things that are
generally true, or to describe the
direct result of an action.

36.7 HOW TO FORM THE ZERO CONDITIONAL

The zero conditional uses "if" or "when" with the present
simple, followed by the present simple in the main clause.

"IF/WHEN" PRESENT SIMPLE PRESENT SIMPLE

If your bag weighs too much we charge a fee.

"When" can also Present simple Comma separates Result is described

be used in some describes the action . action from result. using present simple.
sentences.

36.8 FURTHER EXAMPLES THE ZERO CONDITIONAL

r "When" can sometimes be
used instead of "if."

If you book on line, flights When I pack in a hurry, I

are often cheaper. sometimes forget my passport.

The airport has a shower if \t t+ Clients get angry if we

you need to freshen up. ~l II ft don't pay their expenses.

~ The airline offers transfers if If I don't carry a map,

U0 Q 0 1jj) you have a connecting flight. I always get lost in a new city.
i40)

136
 36.9 REWRITE THE SENTENCES, PUTTING THE WORDS IN THE CORRECT ORDER

fly Business If there Class, you a lounge. is

l

rt }'.'._OU flt BIMiVLUs Cl&i!SS, the.re is &ii l0U"'1:J_e.

/

meets
•1 you transfer, you. book a When driver a

8 get the off Passengers if plane annoyed takes late. J

Q , You a meal vegetarian. special can if you're order

36.10 CROSS OUT THE INCORRECT WORD IN EACH SENTENCE, THEN SAY
THE SENTENCES OUT LOUD

c
0
Will I oo you pick me up from the airport if I tell you my flight number?

If you buy food on the plane, it was I is quite expensive.

8 If you are I will in a group, it is often cheaper to go by taxi.

e Will it be cheaper to buy I bought a return ticket if I come back the same day?

0 When you book flights early, they are I is usually cheaper.

Traveling is boring if you don't I didn't have anything to do on the plane.

o0 Zero and first conditional 0 AaTravel 0 #J. Talking about actions and results 0
137
 Making plans
Engl ish uses the future with "going to" to talk about plans o0 New language The future with "going to"
and decisions that have already been made. It is useful Aa Vocabulary Po lite requests
for informing co -workers about your plans. tlJ. New skill Making arrangements and plans

45.1 KEY LANGUAGE THE FUTURE WITH "GOING TO"

•n.f'.•
Use "going to" to tell
co-workers what you
have decided to do
in the future.

I am going to arrange a training course.

45.2 HOW TO FORM THE FUTURE WITH "GOING TO"

To form the future with "going to" use the verb "to
be" with "going to" followed by the base verb.

SUBJECT "TO BE" "GOING TO" BASE FORM OF VERB REST OF SENTENCE

am

You I We I They are going to arrange a training course.

He I She is

"Going to" doesn't change w ith the su bject.

45.3 FURTHER EXAMPLES THE FUTURE WITH "GOING TO"

• 9' • • •
al\f3-- ~ • ,;~~
n" wfhill
They're really busy. They're
... n
There's no paper for the printer.
not going to join us for the meeting. Are you going to order some more?
~ Add "not" after "to be" to make t he negative. ~ Switch the subj ect and "to be" in questio ns.

170
 • 45.4 FILL IN THE GAPS USING THE FUTURE WITH "GOING TO"

CI__ lif_wt
___,_q_oi._11q
...___ _or_d_e-_
to r __ (order) - aft:no_o_n_.\!-11
new-st-ati-on-er~supp~e~h:-

0 They - - - - - - - - - ( n o t invest) a lot of money next year. ~ ••n

f) He _ _ _ _ _ _ _ _ _ (travel) by plane and then taxi to the meeting.
I\

{nQ -
... ~

e _ _ _ _ _ _ you _ _ _ _ _ _ (meet) with the suppliers next week? flt l!!!llilll[!ll]

0 We _ _ _ _ _ _ _ _ _ (buy) the best quality business cards we can. ,r

•
, II

• 45.5 MATCH THE PAIRS OF SENTENCES

Mr. Bassir is going to arrive at lOam. - G t's good to work with different people. J
0 [ we're going to travel by plane. j) [ Can you let her know what happens? J
f) [She's not going ~ke it to the meeting. j ~ Can you please meet him at reception?

8 lwe're going to give everyone leaflets. ~ r He wants to spend more time playin~
0 [ You're going to join a new team soon. ~ '--We should email the printers today. ==mJ
0 ~
I He's going to retire at the end of the year. __ ',) Make sure you have your passports.
- I

45.6 LISTEN TO THE AUDIO, THEN NUMBER THE PICTURES IN THE ORDER
...._.,, THEY ARE DESCRIBED

0 11 G CJ
-- --~

---
m
171
45.7 KEY LANGUAGE POLITE ALTERNATIVES TO COMMANDS
Remember that it is polite to phrase requests
as questions rather than commands.

r "Can" is more direct than

"could," but it is still polite.
Add "please" to make a
request more polite. ~

Can you serve the refreshments, please?

[You have to serve the refreshments.]

• • • r Use "we" instead of "you" to make

ft1tn.
the request particularly polite.

. nn Could we possibly move the time of the meeting?

[Move the time of the meeting.]

45.8 MARK THE REQUESTS 45.9 REWRITE THE SENTENCES,

THAT ARE POLITE CORRECTING THE ERRORS

Please could you call our suppliers? Gr Could you to serve the refreshments?
You must call our suppliers. D.. 1 Co/;(.ld yo/;(. se.rve. th.e. re.fre.shwte.11.ts?
-----

0 Come to my office. D 0 Can help you me move this cupboard?

Could you come to my office? D
e Why don't we discuss this at the meeting? D 0 Could you being a little neater, please?
I don't have time to discuss this now. D
0 Can you tell me when it's finished, please? D 0 Can you to finish the design soon, please?
When will it be finished? D
0 Could we move these files? D 0 Could us meet at 5 instead of 6?

Why haven't you moved these files? D

e Could you send the design to the printers? D 9 Could you possible send me the report today?

You should send the printers the design. D

0 Can you help me with these figures, please? D 0 Can you to clean up the meeting room?

I need help with these figures. D

~O)

172
 45.10 READ THE EMAIL THEN To: Gylfi Laarson
ANSWER THE QUESTIONS,
Subject: Conference preparations
SPEAKING OUT LOUD
Hello Gylfi,
What is Diego going to do? Following our meeting yesterday, I have some more news
about the plans for the sales conference. I spoke to Diego
Di~o is 3oi113 to orrror113e the. this morning about the refreshments and he's going to call
refrukWLe-11±s for the. lOefe.re.11£.e. ConCater Ltd today to make arrangements.

Sven is going to meet the printers about the posters and

leaflets this afternoon. He's going to email us after the
O Who is Sven going to meet in the afternoon? meeting when he has more news about prices. We need
to move ahead ASAP on the printing.

I've emailed Diane and she's going to work on the

I Information Desk during the conference. Agnes is going to

organize lanyards for all the delegates to wear. Could you
l arrange for the names to be printed for the lanyards, please?

I'm just going to email the venue to check that the rooms all
f) Who is going to work on the
have projectors and an internet connection. I'll email you
Information Desk?
later with a further update.

Best,
Simon
l

0 Who is going to wear the lanyards 0 What is Simon going to check when he
during the conference? emails the venue?

o" The future with "going to" D Aa Polite requests 0 ft. Making arrangements and plans 0
----
173
 Applying for a job
Cover letters for job applications should sound fluent New language Dependent prepositions
and confident. Using the correct prepositions after verbs, Vocabulary Cover-letter vocabulary
nouns, and adjectives can help you achieve this. New skill Writing a cover letter

KEY LANGUAGE DEPENDENT PREPOSITIONS

Some English words cannot be used on
their own. They need to be followed by “Apply” cannot be paired
with any other preposition
specific “dependent” prepositions. in this context.

FURTHER EXAMPLES DEPENDENT PREPOSITIONS

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE

122
 READ THE COVER LETTER AND
ANSWER THE QUESTIONS

MATCH THE PHRASES THAT MEAN THE SAME

123
 KEY LANGUAGE DEPENDENT PREPOSITIONS (CHANGE IN MEANING)
Some words can be paired with different dependent prepositions.
Their meaning changes depending on which preposition is used.

FURTHER EXAMPLES DEPENDENT PREPOSITIONS (CHANGE IN MEANING)

FILL IN THE GAPS WITH THE CORRECT PREPOSITION

124
 USING THE CLUES, WRITE THE READ THE COVER LETTER
WORDS FROM THE PANEL IN THE AND CROSS OUT THE
CORRECT PLACES ON THE GRID INCORRECT WORDS

ACROSS

DOWN

CHECKLIST
Dependent prepositions Cover-letter vocabulary Writing a cover letter

125
 Job interviews
In a job interview, it is important to describe your New language Relative clauses
achievements in a specific and detailed way. You Vocabulary Job interviews
can use relative clauses to do this. New skill Describing your achievements in detail

KEY LANGUAGE DEFINING RELATIVE CLAUSES

Defining relative clauses give essential
information that helps to identify a person
or thing. Here, the defining relative clause
gives essential information about a thing.

MAIN CLAUSE DEFINING RELATIVE CLAUSE

In defining relative clauses, this is

the relative pronoun for things.

Here, the defining relative clause gives

essential information about people.

MAIN CLAUSE DEFINING RELATIVE CLAUSE

This relative pronoun is

used for people.

The defining relative clause can also

go in the middle of the main clause.

MAIN CLAUSE DEFINING RELATIVE CLAUSE RETURN TO MAIN CLAUSE

126
MATCH THE BEGINNINGS OF THE SENTENCES TO THE CORRECT ENDINGS

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE

127
 KEY LANGUAGE NON-DEFINING RELATIVE CLAUSES TIP
Commas separate
Non-defining relative clauses
non-defining relative
give extra information about clauses from
situations, people, or things. main clauses.

MAIN CLAUSE NON-DEFINING RELATIVE CLAUSE

Relative pronoun for situations in

non-defining relative clauses.

Non-defining relative
clauses can also go in the
middle of a sentence.

NON-DEFINING
MAIN CLAUSE RELATIVE CLAUSE RETURN TO MAIN CLAUSE

Relative pronoun for things in

non-defining relative clauses.

The relative pronoun for

people is “who” in non-
defining relative clauses.

NON-DEFINING
MAIN CLAUSE RELATIVE CLAUSE RETURN TO MAIN CLAUSE

Relative pronoun
for people.

128
 REWRITE THE SENTENCES, CORRECTING THE ERRORS

LISTEN TO THE INTERVIEW, THEN NUMBER

THE SENTENCES IN THE ORDER YOU HEAR THEM

129
 KEY LANGUAGE MORE RELATIVE PRONOUNS
Relative clauses can use other relative pronouns,
depending on the nouns they refer to.

Use “when” to refer to a time.

Use “where” to refer to a

place, industry, or sector.

Use “whose” to refer to a person, company, or department.

FILL IN THE GAPS USING THE WORDS IN THE PANEL

130
 RESPOND OUT LOUD TO THE AUDIO, FILLING IN THE GAPS USING THE
PHRASES IN THE PANEL

CHECKLIST
Relative clauses Job interviews Describing your achievements in detail

131
 Applying for a job
Cover letters for job applications should sound fluent New language Dependent prepositions
and confident. Using the correct prepositions after verbs, Vocabulary Cover-letter vocabulary
nouns, and adjectives can help you achieve this. New skill Writing a cover letter

MATCH THE PICTURES TO THE CORRECT SENTENCES

107
 Job interviews
In a job interview, it is important to describe your New language Relative clauses
achievements in a specific and detailed way. You can Vocabulary Job interviews
use relative clauses to do this. New skill Describing your achievements in detail

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE

MATCH THE BEGINNINGS OF THE SENTENCES TO THE CORRECT ENDINGS

110
 FILL IN THE GAPS USING THE WORDS IN THE PANEL

MARK THE SENTENCES THAT ARE CORRECT

112