CV Syntiche 2-5

Curriculum Vitae of
Syntiche
DITOKO
Phone: 062 992 5566
Email: [email protected]
Address: 15 Livingstone road, Claremont, Cape Town
OBJECTIVE Seeking a challenging and fast-paced role where I can leverage

STATEMENT my skills and experience to make a significant impact. Excited
to contribute to an organization that values continuous
learning and growth
EMPLOYMENT
HISTORY
• SA Commercials (Customer service agent/ Sales Agent)
2022-Current
• Making outbound calls

• Sales
• Marketing
• Making target
• Reaching KPI
• Answer inbound calls
• Evaluate problems and complaints
• Respond to the needs of customers
• Route calls to other team members whenever needed
• Complete call logs and reports
• Process improvement and implementation
• Team Communication
• Escalations
• Team Relations
• Sending weekly/daily stats and reports
• Time Keeping
 Customer service Agent (La Grace D World Business )

1/1/2020 - 30/10 /2021
Duties and Responsibilities:
 Handling the queries and complaints of customers over the phone

 Assisting customer over the phone
 Having a clear and friendly telephone voice
 Answering phones calls
 Have the ability to meet targets,
 Work under pressure and keep my cool when speaking with angry
customers.
 Debt reviews
 Answering emails or text messages
 Make outbound calls
 Receive inbound calls
 Marketing and sales experience
 Customers support
 Tracking of company vehicles
Well working for call lab I have learnt many new skills and gained
experience. I have improved my Problem-solving skills. I have the capacity
to work well under pressure and remain polite even when
consumers/customers are angry and unreasonable. I gradually improved in
my oral and written communication skills. My listening skills have improved.
I’ve learnt how to be a team player and to always aim above and beyond.
References : Mr Kitete
Contact no:+27 747 353 204
Receptionist at la grace world business
1/11/2021 – 30/02/2022
Duties and Responsibilities
 Serves visitors by greeting, welcoming, and directing them

appropriately.
 Notifies company personnel of visitor arrival.
 Maintains security and telecommunications system.
 Informs visitors by answering or referring inquiries.
 Directs visitors by maintaining employee and department directories.
 Maintains security by following procedures, monitoring logbook, and
issuing visitor badges.
 Operates telecommunication system by following manufacturer’s
instructions for house phone and console operation.
 Keeps a safe and clean reception area by complying with procedures,
rules, and regulations.
 Supports continuity among work teams by documenting and
communicating actions, irregularities, and continuing needs.
 Contributes to team effort by accomplishing related results as
needed.
As a receptionist I have improved my communication skills and gained
management skills especially time management skills. I have also learnt how
to be more organized and prepared for every day.
References : Mr D Didier
Cell no: +27 74 632 6675
EDUCATION
Diploma in Software development in Information
Technology
2023-Current
 Java
 Business Information system
 Operation system
 HTML
 CSS
 Java Script
Coding booth camp Cape Town code your future

2021- current
Gained many skills
 Creativity
 Logic
 Problem-solving
 Enterprise
 Abstract thinking
 Project planning
 Web development
Certificate for: Coding fundamentals 1 and 2

2021- online (Grasshoppers)
Excel dashboard for beginners

2021- online (simplilearn
Senior Certificate
Muizenberg high School
Year 2021
subject : Math, Physic, English, History, Biology
ADDITIONAL  Good communication skills
SKILLS  Lean management concepts
 Lean principles
 Lean tools
 Lean techniques and metrics
 Good adaptability skills
 Digital transformation
 Cloud and devops
 Good customer service
 An active listener
 Microsoft
 Word
 Digital marketing
 Excel
 Computer Literacy

CV Syntiche 2-5

Uploaded by

Copyright:

Available Formats

CV Syntiche 2-5

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

CV Syntiche 2-5

Uploaded by

Copyright:

Available Formats

Curriculum Vitae of

Phone: 062 992 5566

Address: 15 Livingstone road, Claremont, Cape Town

OBJECTIVE Seeking a challenging and fast-paced role where I can leverage

• SA Commercials (Customer service agent/ Sales Agent)

• Making outbound calls

 Customer service Agent (La Grace D World Business )

 Handling the queries and complaints of customers over the phone

Contact no:+27 747 353 204

Receptionist at la grace world business

Duties and Responsibilities

 Serves visitors by greeting, welcoming, and directing them

Cell no: +27 74 632 6675

Coding booth camp Cape Town code your future

Gained many skills

Certificate for: Coding fundamentals 1 and 2

Excel dashboard for beginners

You might also like