CBLM Tourman Core 2
CBLM Tourman Core 2
CBLM Tourman Core 2
Sector: TOURISM
Qualification Title: TRAVEL SERVICE NC II
Unit of Competency: PROVIDE ASSISTANCE IN TRAVEL DOCUMENTATION
PREPARATION
f. Ibaloy
g. Others (please specify) _____________
Education & Highest Educational Attainment:
general knowledge a. High School Level
b. High School Graduate
c. College Level
d. College Graduate
e. With units in Masteral level
f. Masteral Graduate
g. With units in Doctoral Level
h. Doctoral Graduate
Sex a. Male
b. female
Age Your age: ________
Physical ability 1. Disabilities (if any) _____________________
2. Existing Health Conditions (Existing illness if any)
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others (please specify) ___________________
INSTRUCTIONS: This Self-Check Instrument will give the trainer data or information
which is essential in planning training sessions. Please check the
appropriate box of your answer to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1.Participate in workplace communication
1.1 Obtain and convey workplace information
1.2 Complete relevant work-related documents
1.3 Participate in workplace meeting and discussion
2. Work in a team environment
2.1 Describe and identify team role and responsibility in a team
2.2 Describe work as a team member
3.Practice career professionalism
3.1 Integrate personal objectives with organizational goals
COMMON COMPETENCIES
CAN I…? YES NO
1. Develop and update industry knowledge
1.1 Seek information on the industry
CORE COMPETENCIES
CAN I…? YES NO
1. CREATE TRAVEL-RELATED RESERVATIONS AND TRANSACTIONS
1.1 Administer client file and identify booking requirements
1.2 Request services
1.3 Record request and confirmation
1.4 Update and finalize bookings
2. PROVIDE ASSISTANCE IN TRAVEL DOCUMENTATION PREPARATION
A. INTRODUCTION - This unit deals with the skills and knowledge required to assist clients in preparation of travel documents ie passport, visa,
immigration papers in preparation for travel abroad.
B. LEARNING ACTIVITIES
LO 1: Prepare and assist client’s passport application
Learning Content Methods Presentation Practice Feedback Resources Time
Demonstration CBLM
2.1 Prepare and assist Read information sheet Answer self-check 2.1-1 Compare answer sheet with the 6
client’s passport Discussion 2.1-1 answer key 2.1-1 Module hours
Prepare and assist Internet
application Lectures
Prepare and assist client’s passport Prepare and assist client’s
Supervised
client’s passport application passport application
Industry Training
application
(SIT)
LO 2: Assist client in securing visa and/or destination and transit points, as applicable
2.2 Assist client in Demonstration Read information sheet Answer self-check 2.2-1 compare answer sheet with the CBLM
securing visa and/or Discussion 2.2-1 answer key 2.2-1 Module
Assist client in securing 6
permits for country of Internet
Lectures Assist client in visa and/or permits for Assist client in securing visa hours
destination and transit
Supervised securing visa and/or country of destination and/or permits for country of
points, as applicable
Industry Training permits for country of and transit points, as destination and transit points, as
destination and transit
Date Developed: Document No.
April 2022 Issued by:
Travel Services NC II Date Revised: Metro Dumaguete College, Inc.
Page 6 of 42
Create Travel Related Reservation Developed by:
and Transactions Lenie Z. Yangyang, Gladys
Ozoa and Quennie Gayo Revision # 00
(SIT) points, as applicable applicable applicable
LO 3: Assist clients in securing immigration clearance application for travel abroad
2.3 Assist client’s in Demonstration Read information sheet Answer self-check 2.3-1 Compare answer sheet with the CBLM
securing immigration Discussion 2.3-1 answer key 2.3-1 Module
Assist client’s in 6
clearance application Internet
Lectures Assist client’s in securing immigration Assist client’s in securing hours
for travel abroad
Supervised securing immigration clearance application immigration clearance application
Industry Training clearance application for travel abroad fro travel abroad
(SIT) for travel abroad
LO4: Provide assistance in securing additional requirements for travel
2.4 Provide assistance Demonstration Read information sheet Answer self-check 2.4-1 Compare answer sheet with the CBLM
in securing additional Discussion 2.4-1 answer key 2.4-1 Module
Provide assistance in 6
requirements for travel Internet
Lectures Provide assistance in securing additional Provide assistance in securing hours
Supervised securing additional requirements for travel additional requirements for travel
Industry Training requirements for travel
(SIT)
C. ASSESSMENT PLAN
Written Test
Performance Test
Oral Questioning
D. TEACHER’S SELF-REFLECTION OF THE SESSION
Prepared by: Lenie Z. Yangyang, Gladys Ozoa and Quennie Gayo
TRAINER
Welcome!
In this module, you are required to go through a series of learning activities in order
to complete each learning outcome. In each learning outcome are Information Sheets, Task
Sheets, Job Sheets and Operation Sheets. Follow and perform the activities on your own. If
you have questions, do not hesitate to ask for assistance from your facilitator.
The goal of this module is to develop your practical skills. You must learn the basic
concept and terminologies to gain these skills. For most part, you will get this information
from the Information Sheets.
This module will be your source of information as you acquire knowledge and skills
in this particular competency independently and at your own pace with minimum
supervision or help from your trainer.
You will be given opportunities to ask questions and practice on the job. Make sure
you apply your new skills during regular work shift. This way you will improve both your
speed and memory as well as your confidence.
Reminder:
Read Information Sheet, Perform Task Sheet, Job Sheet or Operation Sheet until you are
confident that your outputs conform to the Self-Check (Answer Key) and Performance
Criteria Checklist. Suggested references are included to supplement the materials
provided in this module.
When you feel confident that you have had sufficient practice to achieve competency,
perform and submit output of the Task Sheet, Job Sheet or Operation Sheet to your
facilitator for evaluation and recording in the Accomplishment Chart. Output shall
serve as your portfolio during the Institutional Competency Assessment. When you feel
confident that you have had sufficient practice, ask your trainer to evaluate you. The
results of your institutional assessment will be recorded in your Progress Chart.
You must pass the Institutional Competency Assessment for this competency before
moving to another competency. A Certificate of Achievement will be awarded to you after
passing the evaluation.
You need to complete this module before you can perform the module on
_________________________________________.
Date Developed: Document No.
April 2022 Issued by:
Date Revised: Metro Dumaguete
Travel Services NC II
College, Inc. Page 8 of 42
Developed by:
Create Travel Lenie Z.
Related Reservation Yangyang, Gladys Revision # 00
and Transactions Ozoa and
Quennie Gayo
Information Sheet 2.1.1 Prepare and assist client’s passport application
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to
1. Identify requirements and process for passport application,
2. Provide assistance in renewal and getting a new passport.
This unit covers the knowledge and skills needed to communicate effectively in English
while conducting a customer service delivery process.
Part of the travel services provided by a travel agency is assistance and advice for its clients
in acquisition and processing of travel documents. Documents required for leaving the
country of origin and documents required for entry to, and exit from the country of
destination.
Under Republic Act No. 8239, also known as the “Philippine Passport Act of 1996,” a
Philippine passport is a document issued by the Philippine government to its citizens
requesting other governments to allow its citizens to pass freely, and in case of need to give
them lawful aid and protection.
A passport is like a ticket for you to travel around the world. It is the most important
document you’ll need if you are planning to study, work, or travel overseas. It is also a
powerful identification card that you can use in transactions with government and private
offices.
In the Philippines, getting or renewing a passport through the Department of Foreign Affairs
(DFA) can be tricky. DFA passport appointment slots are limited. Securing an appointment
now feels like winning the lottery due to the shortage of slots in the online scheduling
system. This have become much more difficult during the pandemic. Because the DFA is
limiting the number of applicants that can be physically accommodated, there have been
backlogs, which in turn has delayed appointments and schedules.
1. Regular (maroon)
A regular passport is issued to any citizen of the Philippines applying for a Philippine
passport. It is the most common type of passport issued and is used for all travel by
Philippine citizens and non-official travel by Philippine government officials.
2. Official (red)
An official passport is issued to members of the Philippine government for use on official
business, as well as employees of Philippine diplomatic posts abroad who are not members
of the diplomatic service. It is the second of two passports issued to the President and the
Presidential family. As such, this passport does not extend the privilege of diplomatic
immunity. Government officials are prohibited from using official passports for non-official
business, and as such also have regular passports.
3. Diplomatic (blue)
A diplomatic passport is issued to members of the Philippine diplomatic service, members of
the cabinet, service attachés of other government agencies assigned to Philippine diplomatic
posts abroad and Philippine delegates to international and regional organizations. It is the
first of two passports issued to the President of the Philippines and the Presidential family.
This passport has a dark blue cover and extends the privilege of diplomatic immunity to the
bearer.
Passport Fee:
PHP 950 for regular processing or PHP 1,200 for expedited processing + PHP 50
convenience fee per transaction.
3. Documentary requirements
It is really important that the information and documentary requirements are complete,
appropriate and correct. Applicants with incomplete requirements are automatically
rejected, so better to keep a checklist of the following DFA passport requirements.
Secure an original copy of your birth certificate authenticated by the Philippine Statistics
Authority (PSA). You can conveniently order one online and have it delivered to your home
or office address.
Date Developed: Document No.
April 2022 Issued by:
Date Revised: Metro Dumaguete
Travel Services NC II
College, Inc. Page 12 of 42
Developed by:
Create Travel Lenie Z.
Related Reservation Yangyang, Gladys Revision # 00
and Transactions Ozoa and
Quennie Gayo
You can also present a Certified True Copy (CTC) of your birth certificate issued by the
Local Civil Registrar and duly authenticated by the PSA.
Arrive at your assigned DFA site 30 minutes before your appointment schedule, as
latecomers and those coming in too early aren’t accommodated. Also, observe the proper
dress code. Individuals wearing sandos, spaghetti straps, shorts, tubes, sandals, or slippers
may not continue their appointment.
When you’re done with all the passport application or renewal steps, you’ll be issued a stub
or receipt that indicates your passport’s tentative release date.
Don’t delay claiming your passport. The DFA cancels unclaimed passports after six months.
If you chose to have your passport delivered, be sure someone is at home to receive it.
Once you get your new passport, check if all details in it are correct and then put your
signature on the third page.
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to
1. Identify requirements and process for visa application,
2. Provide assistance in obtaining a visa.
What is a Visa?
A visa (from the Latin charta visa, meaning "paper that has to be seen") is a conditional
authorization granted by a territory to a foreigner, allowing them to enter, remain within, or
to leave that territory. Visas typically may include limits on the duration of the foreigner's
stay, areas within the country they may enter, the dates they may enter, the number of
permitted visits or an individual's right to work in the country in question. Visas are
associated with the request for permission to enter a territory and thus are, in most
countries, distinct from actual formal permission for an alien to enter and remain in the
country. In each instance, a visa is subject to entry permission by an immigration official at
the time of actual entry, and can be revoked at any time. Visa evidence most commonly
takes the form of a sticker endorsed in the applicant's passport or other travel document
but may also exist electronically. Some countries no longer issue physical visa evidence,
instead recording details only in immigration databases.
The following are the minimum requirements for applying a temporary visitor's visa:
1. Passport/Travel Document Valid for at least six (6) months beyond the intended
period of stay in the Philippines;
2. Duly Accomplished Visa application forms;
3. Passport Photos (2 pieces);
4. Proof of bona fide status as tourist or businessman;
5. Confirmed tickets for return or onward journey to the next port of destination; and
6. Payment of Visa Fees
A Waiver of Exclusion Ground (WEG) Under Section 29(a)(12) of the Philippine Immigration
Act of 1940, as amended is required for children below 15 yrs. old who are traveling to the
Philippines unaccompanied by or not joining his/her parent/s to the Philippines.
The WEG Order will be issued by the Bureau of Immigration (BI) at the port of entry upon
submission by the WEG applicant of the following requirements:
1. Affidavit of consent by either parent or legally appointed guardian of the child, naming
therein the person who will be accompanying the child to the Philippines and with whom
the child will stay while in the country. The said Affidavit must be duly notarized by a local
notary public or the consular officer at the Philippine Embassy or Consulate in the
applicant's country or residence;
2. Clear photocopy of the data page of the child's passport;
3. Clear photocopy of the data page of the passport of the accompanying adult or guardian;
and
4. Payment of immigration fees (currently, P3,120 per child).
A temporary visitor's visa is required for foreign nationals who are traveling to the
Philippines on board privately-owned yachts and sailboats. When applying the visa, the
applicants will be required to provide the following particulars of the yacht/sailboat and its
crewmembers:
1. Crew list;
2. Nationality/Citizenship;
3. Passport details of the crew;
4. Vessel to be used for entry: type, name, registration, call sign, and other particulars;
5. Estimated date of entry into the Philippine territory;
6. Port/Area of entry (Philippine waters);
7. Estimated period of stay in the Philippines;
8. Character reference/shipping agent in the Philippines (if any); and
9. Purpose of visit
Upon entry into the Philippines, the crew of the yacht and sailboats are required to register
immediately with the nearest Coast Guard Station and submit the yacht/sailboats to
Customs, Immigration and Quarantine inspections.
Foreign newsmen and journalists visiting the Philippines in pursuit of their profession are
required to apply for a temporary visitor's visa. The following are additional requirements
for visa application of foreign newsmen, journalist, and cinema /television groups:
Upon arrival in the Philippines, the newsmen/journalists will have to report to the IPC for
accreditation.
Foreign students who wish to take up a short-term non-degree course like language and
computer courses must apply for a temporary visitor's visa. Upon arrival in the Philippines
and acceptance by the school/institution authorized by the Bureau of Immigration to
accept foreign students, he/she should apply for a Special Study Permit at the Bureau's
Student Desk, together with the following documents:
1. Letter request;
2. Certificate of Acceptance from the school accredited by the Bureau of Immigration to
accept foreign students;
3. Photocopy of passport reflecting the applicant's authorized period of stay;
4. Affidavit of Support and Proof of Financial Capacity; and
5. Birth Certificate.
In case of a temporary visitor's visa holder whose stay in the Philippines will exceed the
authorized period of stay, he/she will have to report to the Bureau of Immigration, secure
an extension of stay and pay the corresponding immigration fees.
Emigration
Clearance
Certificate (ECC)
is an important
pre-departure
document issued
by the Bureau of
Immigration (BI)
to foreign
nationals who
are holders of
Immigrant and
Non-Immigrant
visas and are
leaving the
Philippines.
ECC has two (2) types, ECC –A (also referred to as regular ECC and ECC-B.
The following foreign nationals must secure an ECC-A prior to their departure:
Date Developed: Document No.
April 2022 Issued by:
Date Revised: Metro Dumaguete
Travel Services NC II
College, Inc. Page 27 of 42
Developed by:
Create Travel Lenie Z.
Related Reservation Yangyang, Gladys Revision # 00
and Transactions Ozoa and
Quennie Gayo
a. Holders of Temporary Visitor Visa (also referred to as tourist visa) who have stayed
in the Philippines for six (6) months or more;
b. Holders of expired or downgraded Immigrant or Non-Immigrant Visas;
c. Holders of valid Immigrant or Non-Immigrant Visas but are leaving for good;
d. Philippine-born foreign nationals who will depart from the Philippines for the first
time;
e. Holders of Temporary Visitor Visa with Orders to Leave;
f. Bona fide seafarers who have stayed in the Philippines for 30 days or more and has
a duly approved discharge from BI.
ECC-B is issued to departing holders of Immigrant and Non-Immigrant visas with valid ACR
I-Cards and are leaving the country temporarily.
3. Does the ECC have validity? Will I be able to use this multiple times?
The ECC is valid for one (1) month from the date of issue, however, you may only use this
once regardless of its validity.
Who Holder of Temporary Visitor Visa who have stayed in the Philippines for six (6)
can months or more.
apply
?
How
much
does Express Lane Fee – Php 500.00
it
cost? Additional fees may be required upon checking of documents
ACR - 1,010.00
*Fees are updated as of 06 March 2014 and may change without prior notice.
Who US passport holders who were born in the Philippines and will be travelling
can abroad for the first time
appl
y?
8. Present claim stub on the appointed date for releasing of ECC and
Identification (ID) card.
Who Foreign nationals who were born in the Philippines from foreign parents and will
can be travelling abroad for the first time
appl
y?
8. Present claim stub on the appointed date for releasing of ECC and
Identification (ID) card.
_________1. This is a type of clearance given to foreign nationals who were born in the
Philippines from foreign parents and will be travelling abroad for the first time.
_________2. An immigration clearance given to US passport holders who were born in the
Philippines and will be travelling abroad for the first time
_________3. This is an immigration clearance given to holder of Temporary Visitor Visa who
have stayed in the Philippines for six (6) months or more.
_________5. They are also referred to as tourist visa who have stayed in the Philippines for
six (6) months or more.
This unit covers the knowledge and skills needed to provide assistance in securing
additional requirements for travel.
Established on June16 1980 through Batas Pambansa 79, the Commission on Filipinos
Overseas (CFO) is an agency of the Philippine Government under the Office of the President
tasked to promote and uphold the interests, rights and welfare of overseas Filipinos and
strengthen their ties with the Motherland.
The CFO registers and provides pre-departure orientation seminars to emigrants. It also
promotes the transfer of technology as well as material and financial contributions from
overseas for development projects in underserved communities all over the Philippines. It
also provides younger generations of Filipinos overseas with opportunities to learn
Philippine history and culture.
All Filipinos going abroad as fiancées, spouses or family members of foreign nationals are
required to attend the Commission on Filipinos Overseas (CFO) guidance and counseling
session in order to secure the Guidance and Counseling Certificate (GCC) and the CFO
sticker. You can't leave the airport without it.
A POEA travel exit clearance is a clearance issued by POEA to OFWs who exit from the
Philippines for employment purpose, regardless of their visa status. The travel clearance
comes in the following forms:
• Overseas Employment Certificate (OEC) –issued during manual processing
• E-receipt – issued for computerized processing
• Multiple Travel Exit Clearance (MTEC) – a single issuance of travel exit clearance
good for at least 3 exits within the validity period of the existing contract with the same
employer, with a duration of not less than 12 months from the date of application of travel
clearance. MTEC shall strictly be used for travel to the worker’s jobsite.
OFWs need to register at POEA and secure a POEA travel exit clearance before leaving the
Philippines.
Valid passport
POEA travel exit clearance (OEC/e-receipt/MTEC) presented to airline check-in
counter, airport terminal fee counter to avail yourself of the exemption from
payment of terminal fee, and the Bureau of Immigration counter.
The following are not qualified to apply for POEA travel exit clearance:
The NBI Clearance Certificate may be requested by Filipino nationals as well as by foreign
nationals who have resided in the Philippines.
The applicant, who can be a foreign national who has lived in the PH, may secure, fill-out,
and have his/her fingerprint card authenticated by the Embassy, but the actual NBI
Clearance Certificate must be secured by the applicant’s authorized representative in the
Electronic Data Processing Division
For first-time applicants, including those who are for renewal but whose NBI clearances
were issued before 2014 or whose previous clearances have a correction/error/changes in
any field (even if the correction only involves a single letter), the following is required:
2. Barangay Certification and Oath of Undertaking (for first-time job seekers only)
Barangay Certificate is only required for first-time job seekers who want to avail of the free
NBI clearance in accordance with the First Time Jobseekers Assistance Act4. This
document is proof that you’ve been living in your place of residence for at least 6 months
and that you’re a first-time job seeker. It should come with an Oath of Undertaking duly
accomplished by the applicant and executed in front of the Barangay Captain/Chairman.
3. Reminders/Additional Information
When applying online, you’ll be asked to enter the name of the two valid IDs you’ll bring on
the day of your appointment. In the first box, choose your primary ID from the drop-down
list provided. The second box, meanwhile, is where you can indicate the other valid ID
(whether included in the previous drop-down list or not) which you’ll bring for verification
purposes.
The NBI clearance has a validity period of only 1 year from the date of issuance.
This certificate is issued by the Department of Social Welfare and Development to a minor
(below 8 years old) traveler. This certificate helps to prevent “Human Trafficking”
Travel Insurance
An insurance product designed to cover the costs and reduce the risk associated with
unexpected events during domestic or international travel. Travel insurance usually covers
the insured in two main categories: costs associated with medical expenses and trip
cancellations. Many online companies selling airplane tickets or travel packages allow
consumers to purchase travel insurance as an added service. Some travel insurance