Adventure Tour Operator
Adventure Tour Operator
Adventure Tour Operator
MINISTRY OF TOURISM
GUIDELINES FOR RECOGNITION / RENEWAL OR EXTENSION AS AN
APPROVED ADVENTURE TOUR OPERATOR (ATO)
nd
[Revised with effect from 2 January 2012]
1. Aims and objectives: The aims & objectives of the scheme for recognition
of Adventure Tour Operator (ATO) are to encourage quality standard and service
in this category so as to promote tourism in India. This is a voluntary scheme
open to all bonafide Adventure Tour Operators to bring them in organized sector.
(iv) The minimum office space should be at least 150 sq. ft for
rest of
India and 100 sq. ft for hilly areas which are above 1000
meters from sea level. The office should be located in neat
and clean surroundings and equipped with telephone, fax and
computer/computer reservation system etc. There should be
sufficient space for reception and easy access to toilets.
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(v) ATO should have a minimum of four qualified staff out of which
at least one should have Diploma / Degree in Tourism & Travel
Management from a recognized University, IITTM and any institution
approved by AICTE or should be trained from reputed specialized
Institutes in Private / Public Sector. The owner of the firm would be
included as one of the qualified employees. Either, the Owner /
Director himself or their Operations - Chief employed should be well
qualified in the activity the adventure operator wants to pursue,
which is determined by certification by any national or international
institute in the activity or minimum of eight years of practical
experience.
(vii) The operator must have his own Adventure equipment as well as
specialized trained staff.
(viii) For the monuments protected under the Ancient Monuments and
Archaeological Sites & Remains Act, 1958 (24 of 1958), the ATOs
should deploy / engage the services of Regional Level Tourist
Guides trained and licensed by Ministry of Tourism, Government of
India or other guides authorized by the Government of India or
under orders of the Hon’ble Court(s). For other monuments and
destinations, the guides authorized under the orders of the
appropriate authority, if any, of the concerned monument /
destination should be deployed / engaged by ATOs.
(ix) The field staff members of the party must be qualified for the activity
or must have minimum of five years of practical experience. The
staff member must obtain an Adventure certificate from the
specialized organizations like IMF (for Mountaineering/trekking) &
NIWS Goa (for Water Sports/Aero sports, etc.).
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(x) Field members of the company must be qualified in First - Aid /
C.P.R by Red Cross or equivalent body or Certificate Course
conducted by the Adventure Tour Operators Association of India.
(xiii) The agency must maintain in its office premises all the maps and
reference material concerning the particular activities it desires to
pursue as business.
(xiv) The party must have printed brochure or website clearly describing
its i) present activities (ii) Its area of operation (iii) its commitment to
follow Eco - Tourism guidelines.
(xv) The firm should clearly indicate the area of specialization in all their
promotional and display material.
(xvii) ATO should have filed Income Tax Return for the current
assessment year.
(xviii) ATO should have been in operation for a minimum period of one
year before the date of application.
(i) Safety guidelines for water sports, Aero - sports, safaris, mountaineering and
trekking which have to be followed by ATOs have been appended for reference at
Annexure. It may be noted that in a number of adventure activities, a risk is
involved and, therefore, it must be ensured by the ATO that safety
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guidelines are strictly followed. In case the ATO is making arrangements through
Sub - Agents, it would be the responsibility of the Principal Tour Operator to
ensure that Sub - Agents provide proper equipment to clients and all safety
measures are followed to.
(ii) ATO may also ensure that his counterpart abroad must obtain an
undertaking from the foreign tourists that in case of any loss, damage / accident,
etc., the travel agency would not be responsible and the client must be covered
by the Medical Insurance and should include the cost of repatriation fee if he / she
is to continue the tour.
(iii) Insurance: ATO has qualified staff to handle the operations. Since
adventure has an in - built risk factor, the Clients / ATOs should be covered by
insurance. This insurance is termed as "Special Contingency Policy". It is specific
to cover the risk factor of the Client / ATO, i.e. it covers accidental deaths, loss of
limbs and / or eyes and permanent/partial disability.
(iv) Disclaimer: MOT, GOI would not be responsible for any claims by clients
of the approved ATO.
11. While submitting the application, the ATO must indicate the arrangements
for emergency lift and evacuation of clients in case of mishap. In case of
emergency, please indicate the equipments available for emergency lift up /
evacuation of the persons. In respect of emergencies, the undertaking as per
Annexure I has to be signed by the Adventure Tour Operator.
12. ATO would be required to Pay a non - refundable fee of Rs.3, 000/-
(Rupees three thousand only) while applying for the recognition and renewal of
the Head Office as well as each Branch Office. The fee would be made payable to
the Pay & Accounts Officer, Ministry of Tourism in the form of online payment.
13. The ATO should adhere to the tenets of the Code of Conduct for “Safe &
Honourable Tourism” for which the following action would have to be taken:
(ii) On the day a staff member joins the ATO, he / she would be
required to take / sign the pledge. The pledge would be incorporated
in the appointment letter / joining report of the staff.
(iii) Two focal points would be nominated (i.e., from HRD, security side
etc.) at the time of applying for approval by the ATO in the case of
organizations which have more than 25 personnel. In the case of
ATO with less than 25 personnel, one focal point would have to be
nominated.
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(iv) The training would be provided to the staff of the approved ATO by
MOT under its Capacity Building of Service Providers (CBSP)
scheme in connection with “Safe & Honourable Tourism”. The
focal points of the ATO would be trained first within first six months
of MOT approval. Subsequently, the trained focal points in turn
would impart further in – house training to the staff which would be
arranged within next six months.
17. ATO would have to report action taken by them in their Annual Report
which shall be kept with them & shown to the Committee(s) at the time of
renewal.
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20. The decision of MOT, GOI in the matter of recognition / renewal or extension
shall be final. However, MOT may in their discretion refuse to recognize / renew
or extend any firm or withdraw / withhold recognition / renewal or extension
already granted with the approval of the Competent Authority at any time. Before
such a decision is taken, necessary Show Cause Notice would be issued and the
reply considered on merit. Termination would be done only after careful
consideration and generally as a last resort. Reasons for withdrawal would be
mentioned in the Show Cause Notice and final order. In special circumstances
such as threat to the security of the State detailed reasons may be withheld.
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ANNEXURE
INTRODUCTION:
2.3 Every person joining a group engaged in adventure sports must receive an
introductory training and leaders should be satisfied that they have acquired the
skills necessary to participate.
2.4 Leaders should have a first aid certification and must be competent to
impart first aid training in the use of stretchers.
2.5 Leaders should be familiar with search procedures and should brief all
group members in these procedures.
2.6 All group members must be familiar with the use of radios where these are
being used.
2.8 Leaders should be proficient in the use of maps and compasses in any
weather by day or night.
2.9 Leaders should be satisfied that all members are medically fit to take part
in the adventure sports.
2.10 Leaders should satisfy themselves that equipment to be used meets all the
safety norms for each adventure sport; all inspections have been carried out as
recommended by the manufacturer and is fit for use.
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2.11 Under no circumstances should the capacity rated by the manufacturer of
adventure sports equipment be exceeded, any unauthorized modifications except
as additional safety measures be carried out or sub standard material used.
2.13 Suitable hand held devices with graded distress signal capabilities should
be made available to adventure tourist groups at suitable prices when available in
India.
3.1 All leaders or guides must possess a valid certificate or license from a
recognized institution or association. They should have an adequate experience
in the concerned sport.
3.2 All leaders and guides must be good swimmers and should be well trained
in water rescue techniques, first-aid & CPR (Cardio pulmonary resuscitation).
3.3 A rescue craft should always be in sight or in radio contact of the persons
or group engaged in water sports. The rescue craft could be powered or un -
powered according to requirements of the sport but it must have a first aid kit,
spare life jackets and throw lines/rescue bags. For river sports, a minimum of two
crafts (i.e. two rafts or a raft and one/two safety/rescue kayaks is a must.
3.4 All participants should wear suitable buoyancy aids and where necessary
protective headgear. Helmets are a must for river sports.
3.5 In water sports, where there is a possibility of being thrown in the water, all
participants should be swimmers.
3.7 A log book should be maintained for each craft, which should be a record
of usage, inspection, repairs and modifications. A river logbook must be
maintained be maintained for river rafting operations.
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3.8 All craft which are away from the base of operations should carry a first-aid
kit, emergency equipment and repair kit. They should, where appropriate, carry
navigational equipment.
3.9 All craft should display of the list of minimum equipment and accessories
as recommended by the manufacturer.
3.13 Medical concerns: Those suffering from any serious medical conditions
such as a weak heart, epilepsy, back / spinal problems (such as slip disc) &
expecting mothers should not be allowed to participate in river sports/adventure
sports such as scuba diving etc.
3.14 Age limit: The age limit for water sports should be prominently displayed in
all literature and also base of operations. For river sports, the age limit is: 14
years & above for all sections, 10 years and above on float trips (grade II). Based
on the river section/conditions, this can be relaxed by 1 or 2 years by the trip
leader.
3.15 A liability waiver should be signed by the client prior to the river trip. This
should clearly mention the inherent risks involved in the sport.
3.16 For river sports, life jackets must be on at all times while on the river. The
life-jackets must be fastened properly and have a minimum buoyancy of 8-9 kgs.
Appropriate life-jackets should be used. Inflatable life-jackets should not be used
on the river.
GUIDELINES FOR AERO SPORTS
4.1 All aero sports must be carried out under an instructor or guide holding a
valid license or certificate from a recognized institution, club or association.
4.2 All pilots and parachutists must be medically examined and certified fit to
participate in aero sports.
4.4 All aero sports should be undertaken only in day light hours.
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4.5 Clearance in powered flying, such as micro light and powered hang gliders
should be obtained from the concerned air traffic control while flying in controlled
airspace. In uncontrolled areas, a responsible person should be available on
ground to give take-off and landing clearances.
4.6 For un - powered flying, such as hang gliding and paragliding a launch
master should be present at the take off site and a landing area safety officer at
the landing zone.
4.7 First aid equipment along with suitable trained person should be available
at all times.
4.8 All pilots, passengers and parachutists must wear protective helmets.
4.9 All aero sports activity must be undertaken when sky is clear of clouds; the
surface is in sight and with visibility at least one nautical mile.
4.12 All aircraft, parachutes and airborne equipment must be inspected and
certified fit by a competent person on a daily basis.
4.13 Log books should be maintained for all aircraft, parachutes and airborne
equipment which would record its usage, inspections, modifications and repairs.
4.15 All clubs, associations, government and other bodies offering aero sports
facilities must maintain a manual of operation which should be available at the site
of the aero sports activity and a copy should be sent to the concerned safety
committee for review. This manual should contain standard operating
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procedures, list of mandatory checks of equipment, details and specifications of
equipment and emergency procedures.
5.4 Equipment used for mountaineering and trekking should be UAAI certified
or approved by the Indian Mountaineering Foundation.
5.5 Rescue equipment, such as ropes, harnesses, pulley systems and portable
stretchers must be maintained as a separate kit in a suitable package marked
boldly with the words “Rescue equipment”.
6.2 The formation, therefore, of state level committees for safety and rescue of
tourists, is essential. The committees should be able to oversee implementation of
safety measures and co-ordinate rescue efforts.
6.3 The safety and rescue committee should function as a nodal agency for all
adventure activities in the state. It should draw its members from the various
executive departments such as departments of Tourism, Sports, Police and
military authorities and representatives from ATOAL.
6.4 Similar committee should be formed at the District level under the district
administration.
URGENT SAFETY NOTICES
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21. Give details of:
(a) Clientele: special tourist groups handled, if any, their size, frequency, etc.
(b) Steps taken to promote domestic tourist traffic and details of the groups
handled, if any.
(c) Special programmes if any, arranged for foreign tourists
22. Please indicate details of trained manpower available to operate such tours.
(Please give details of the persons employed in your organization who are trained and
also attach copies of their certificates of training they have undertaken).
23. Whether the agency has its own equipments or hired from another handling
agency. Give details of the equipment available.
24. The handling agency if located outside or at operational area must also be
approved by the Ministry of Tourism, Government of India.
25. Give details of the facilities available with them (handling agency located outside)
including trained manpower, equipment, etc.
26. In case of emergency, please indicate the equipments available for emergency lift
up / evacuation of the persons. In respect of emergencies, the undertaking as per
Annexure I has to be signed by the Adventure Tour Operator.
27. In case of any change in the scope of activities the same may be brought to the
notice of MOT within one month.
28. Indicate the type of insurance facilities available with the company whether group
or personal.
29. Whether porters used for adventure purposes are also experienced and insured.
30. Any additional information the organization would like to give with the reference to
the adventure tourism activities undertaken by the firm.
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ANNEXURE – I
UNDERTAKING
Signatory
Place:
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ANNEXURE – II
Signature:…………………………………………………………………………………
Name: ………………………………………………………………………………………
On behalf of:…………………………………………………………...…………………
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ANNEXURE – III
सरु क्षित और सम्मानजनक पर्यटन और सतत पर्यटन का प्रतत प्रततबद्धता के लिए प्रततज्ञा
मैं / हम
हमारी समद्
ृ ध और प्राचीन सभ्र्ता की संस्कृतत और िोकाचार तथा हमारी बहु
- सांस्कृततक समाज की सहनशीि और उदार प्रकृतत को कार्म रखते हुए अपना कार्य करने की
सत्र् तनष्ठा से प्रततज्ञा करता हूँ / करते हैं वचनबद्धता दोहराता हूँ / दोहराते हैं । हम उन
सभी अपमानजनक कार्ों, जो हमारे दे श की प्रवतृ त के ववपरीत हैं , से सभी व्र्क्ततर्ों ववशेषकर
महहिाओं और बच्चों की सरु िा सतु नक्चचत करते हुए उद्र्म करें गे । हम एतद्वारा सरु क्षित एवं
सम्मानजनक पर्यटन हे तु आचार संतिता के पािन का वचन दे ते हैं ।
_________________________________________________________हस्तािर
____________________________________________________________नाम
_______________________________________________________की ओर से
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LIST OF DOCUMENTS (CHECK LIST) REQUIRED FOR FIRST APPROVAL/ RENEWAL OR
EXTENSION AS AN APPROVED ADVENTURE TOUR OPERATOR (ATO)
NOTE:
I. The guidelines etc., may be downloaded from websites www.tourism.gov.in,
etraveltradeapproval.nic.in & www.incredibleindia.org .
II. The application form along with all supporting documents should be submitted online through
etraveltradeapproval.nic.in only.
III. Please quote the reference number of Ministry of Tourism if the application is for renewal of
recognition.
IV. When applying for Branch Office(s), separate application should be filled and submitted online
along with the required documents, in duplicate.
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