Syllabus

For the trade of

TOURIST GUIDE
Under CTS

2002

Designed by
Government of India
Ministry of Labour (D.G.E.&T.)
CENTRAL STAFF TRAINING AND RESEARCH INSTITUTE
EN – Block, Sector – V, Salt Lake,
Kolkata-700091.
 List of the Trade Committee Members approved the syllabus for the trade of
“Tourist Guide” under CTS

1. Shri R.N.Halder, Jt. Director CSTARI, Kolkata Chairman

2. Shri T.P.Das,Asstt. Director India Tourism Member

Govt. of India
Kolkata-71

3. Shri A. Dugar, Director Tirupathi Tours & Travels Member

Kolkata

4. Shri K. Mani, Principal RVTI(W),Calcutta-19 Member

5. Sk.Altaf Hossain ATI., Kolkata Member

6. Shri T. Mukhopadhyay, DDT CSTARI., Kolkata Member

7. Shri Sanjay Kant, DDT. CSTARI., Kolkata Member

8. Shri P.N. Yadav, DDT CSTARI, Kolkata Member

9. Sri S. Kumar, DDT CSTARI., Kolkata Member

10. Shri M.S.Ekambaram, ADT CSTARI, Kolkata Member

11. Sri P.K. Kolay, T.O. CSTARI, Kolkata Member

12. G. Nandi, Jr. D’man CSTARI., Kolkata Member

 GENERAL INFORMATION

1. Name of the Trade : Tourist Guide

2. NCO code No. :

3. Duration of Craftsmen Training : Six Months (26 Weeks)

4. Entry Qualification : Passed 12th Class under 10+2 system

or equivalent

5. Space required : 3.5 sq.mt. per trainee

 SYLLABUS FOR THE TRADE OF “TOURIST GUIDE”

Week Practical Theory

No.
1 Familiarization with the Institute. Importance of safety and general precautions
Importance of trade training.Types observed in the Institute and in the section.
of work done by the trainees in the Importance of the trade in the development of
Institute. Types of jobs made by the industrial economy of the country. Related
trainees in the trade. Introduction to instruction. Subject to be taught, achievement
safety including fire fighting to be made.Recreational, medical facilities &
equipment and their uses etc. other extra curricular activities of the
Institute. System including professional
prospects etc.

2 The demand, infrastructure facilities, Introduction to the course, meaning of

types of tourist visiting different tourism, leisure, recreations, pilgrim, visitor,
places & prepare a report. explorer, definition of domestic &
Make a survey of any 10 tourists international tourists, forms of tourism –
visiting spot in state to know about inbound, outbound, domestic and
their perceptions about availability international.
of accommodation, transportation &
other infrastructure facilities &
prepare a report.

3 Motivation of different types of Nature & Characteristics, components of

tourists visiting different places. tourism industry –
Visit to Railway Station/Airlines to a) Tourism attraction, accomodation,
find out different packages offered catering, shopping, entertainment,
to promote tourism & prepare a infrastructure, hospitality, transport.
report.

4 Study of tourist facilities available in Role & function of Govt. & Tourist Boards,
state. ITDC, State Govt. Tourist Dept. & Tourism
Corporations, National Trade Associations &
International organisation, Pacific Asia
Travel Association (PATA) (IATA) Indian
association of Tour operators, travel agent’s
association of India (TAAI), Federation of
Hotel & Restaurant Association of India,
adventure tour operators association.
 5-6 Preparation of a project report on Time management, resource management,
travel destinations covering history. and manpower management, and inventory
management, cost-benefit analysis.

7-8 Operations & understand Travel agencies & tour operators – meaning,
organisation & role of travel agency. role, future prospects & types. Dept. &
organisational setup, linkage & arrangements
with hotels, airlines & transport agencies &
other segments of tourism industry, travel
terminology.

9-10 Tour planning inbound and out Procedure for approval of Travel agents, tour
bound, programme for Indian operators by Dept. of Tourism, GOI,
National in India depending upon IATA rules & regulations & procedure for
cost, mode of transport etc. getting IATA Certificate. Basis of approval
of a travel agency, fiscal and non-fiscal
incentives available to branch agencies &
tour operators. Terms and conditions to
become sub agent of IATA approved
agencies, assessing locality, capital
investment & risk, market potential, opening
a travel office.

11-12 Practical exercises/ field visits to Role and functions of travel agents and tour
know the procedure for booking of operators, providing travel information &
accommodation in a hotel for a counseling to the tourists mode of transport in
tourist. Visit to the Passport Office different localities reservation (both air
to learn the procedure of obtaining transport & accommodation).
passport for a tourist. Procedure of ticketing & ticket bookings,
Tour planning programme for cancellation, changing tickets in railways
inbound and out bound for foreign road transport & sea travel for International
nationals taking into consideration & domestic travel.
factors much as (food habit, Documentation – passport, VISA, handling
sensitivity, interpreter, caterer etc.) business & corporate clients, handling
Field visits to know the procedure conferences & connections, incentive tours.
for booking of accommodation in a Procedures of hotel booking & cancellation.
hotel for a tourist. Pr. Exercises is
making service & accommodation
vouchers for tour operators.
13 Exercises in reading timetable to Current and popular travel trade
know the types of trains, class of abbreviations & other terms in air, rail, road
travel, types of fare & use of Rly. & sea travel, Indian airlines, Indian railways,
Time Table. ABC, TIM, Air Tariff Manual, large tariff
Visit to a Railway station to study manual, hotel bookings.
the procedure for bookings,
cancellation, changing of tickets &
concession given in different
respect.

14 Visit to the office of an airline/travel Procedure of travel insurance covering life,

agency to study its workings in baggages, sickness etc.
respect of bookings, cancellations Procedure of becoming agent of national
and changing of air tickets & the International airline.
concessions given in different Basics of air ticketing (domestic &
respect. international) types of fares, details of ticket,
procedure for booking, cancellation,
familiarisation with travel related foreign ex-
change regulations, rules governing working
of basic fares, extra mileage percentage,
baggage rules & bounding, coding, decoding,
time differentials, GMT, CRS, outbound tour
making of package programmes, travel
related documents, Visas, ITC, health
certificate, RBI regulations, passport, tax,
currency conservation, customs, travel
insurance.

15 To visit the office of regional Concept and types of package tour, itenery
transport office to learn the preparation and techniques, handling of tour
registration procedure of different file, costing of tour, charter operations,
types of vehicles, the formalities documentation for surface transport, contract
involved etc. carriage permits, state carriage, all India
tourist permit, taxes, registration, license,
fitness certificate.
16-18 Preparation of handouts on present Meaning and concept of resources, attractive
& future tourism zones as specified destinations and resorts. Types of resources –
by WTO, IATA, Geography, PATA natural, man made, socio-cultural, religious,
areas, Tourist generating regions to Indian heritage. Basic knowledge of Indian
India and preferred tourist and world geography, culture wild life, fairs,
destination. To draw charts on festivals, trade fair exhibitions, musical
tourism systems interrelating concerts, coastal areas and sea beaches,
tourism market, transportation, museums, art galleries, places of historical
destination and marketing in the importance, islands, etc. selection of tour
context of India’s popular tourism sites in different states.
states. To draw map of India and
locate major tourist destination and
adjoining tourism market. Study
tours to locate tourist organisation-
tourist offices, regional tourist
offices, Directorate of Tourism, etc.
to analyse their strength and
weaknesses in attracting serving
tourists.

19-20 Make a survey of tourists at a tourist Meaning and roll of tourism marketing,
place to prepare their profile. To difference between selling and marketing,
arrange site-seeing tours to local special features of tourism marketing,
boys and girls to a tourist place. marketing concept, elements of marketing –
Communication skill, imparting product promotion, physical distribution and
running comments of the area price.
concerned. Basis of segmentation, identifying target
Collection of advertisements from market, types of tourism, profile of tourist,
newspapers, magazines and making establishing a product, creating a position
an analysis of the same. statement, principles of product positioning,
Collection of broachers from tourist pricing the product.
office, hotels, etc. to understand tour Meaning, importance, methods, tourism
promotion of tourist activities is communication, advertising, publicity, VCR,
being done. coupons, picture postcard, personal selling,
press and media, public relations and
communications.
Marketing techniques of travel agency,
marketing of fairs and festivals, marketing of
conventions, incentive travel, workshops,
seminars.

21-23 Practical knowledge of Computer Use of communication systems such as

operating systems, MS-office and internet, e-mail, fax, basics of computer, parts
other packages related with tourism of computer operating systems
 other packages related with tourism. of computer, operating systems.
Visit to travel agency, airlines for Basic application of computers, knowledge of
familiarity with handling of CRS, MS-office, making road, transport, airlines,
typing letters, fax massages, mail- hotel booking and different packages,
merging, sending fax and e-mail. developing tour packages, travel accounting,
Preparing simple profit and loss basics of accounting systems, maintenance of
account and balance sheet using an ledger, simple final accounts, familiarity with
accounting package. Preparing foreign exchange, credit card transactions.
mailing list of customers. Storing
and retrieving information of
customer’s creating and using a
database packages.

24-25 Prepare Project Report for taking tourist to a) Hill Station, b) Historical places,
c) National parks, d) Fairs & Festivals, Souvenir industry etc.

26 REVISION & TEST

 LIST OF TOOLS (For a batch of 16 Trainees)

1. Latest computer with Internet and multi-media facility ---------- 10 nos.

2. Overhead projector ---------- 1 no

3. Cellular Phone ---------- 2 nos.

4. OHP Screen --------- 1 no.

5. Telephone (STD and ISD facility) --------- 1 no.

6. Telephone --------- 1 no.

7. FAX with answering facility --------- 1 no.

8. Laser jet colour printer --------- 1 no.

9. Dot Matrix printer --------- 4 nos.

10. Scanner --------- 1 no.

11. Photocopy machine --------- 1 no.

12. Bus with 16 seater --------- 1 no.