Message Received 7 Steps To Break Down Communication Barriers at Work Business Books Mary E Donohue Download PDF Chapter
Message Received 7 Steps To Break Down Communication Barriers at Work Business Books Mary E Donohue Download PDF Chapter
Message Received 7 Steps To Break Down Communication Barriers at Work Business Books Mary E Donohue Download PDF Chapter
Guide
1. Cover
2. Title Page
3. Message Received: 7 Steps to Break Down Communication Barriers
at Work
Page List
1. a
2. b
3. i
4. ii
5. iii
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9. vii
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PRAISE FOR
MESSAGE RECEIVED
“Message received indeed! Dr. Mary shares incredible insight
into the pitfalls of the message we are sending versus the
message that is being received and how critical clear
communication is to navigating the multigenerational digital
crisis we find ourselves in. Throw in a pandemic twist and her
trademark wit, and this becomes a must-read for anyone who
wants to break down barriers by better understanding not only
themselves but everyone they communicate with.”
“Dr. Donohue has done it again! She has written another must-
read for leaders who want to get the most from their teams.
Read this book and learn from one of the best leadership minds
in the field.”
“Rarely have I read and reread a book where I have not only
highlighted its wisdom but also taken notes. Dr. Donohue’s
brilliant and pithy tome is sure to become the post-Covid bible
guiding the way forward. The charts, which make science
simple, are a must. Her talent is further revealed in her ability
to make the reader both learn and chuckle at the same time.
This is a rarity when many of us are facing our darkest days in
this era of disaster. Kudos to Donohue. Get the book now! I
hope my friends are not reading this review, because it is going
to be your holiday gift.”
ISBN: 978-1-26-045636-3
MHID: 1-26-045636-6
TERMS OF USE
INTRODUCTION
CHAPTER ONE
CHAPTER TWO
CHAPTER THREE
CHAPTER FOUR
CHAPTER FIVE
CHAPTER SIX
CHAPTER SEVEN
STEP 7: REALIZE YOUR POWER AS A
COMMUNICATOR
NOTES
GLOSSARY
INDEX
ACKNOWLEDGMENTS
I have to start by thanking my awesome husband and daughter
who put up with me writing on vacations, writing on the walls
when I couldn’t use a computer, and who valiantly tried to take
dictation from my messed-up head to help me get my work
done. Thank you for leaving me alone with my research and our
dogs to “do my thing.” I still haven’t gotten over one of you
killing Mr. Fish when I was traveling and researching this book,
but eventually my grief will subside. Another Mr. Fish would
help.
I would not be here without the love and amazing care of Dr.
Yasmin Rahim, who works at the Stronach Regional Cancer
Centre at Southlake. Yasmin, without you, I think I may have
simply asked for chemo all those years ago. With you, I climbed
mountains.
To Don Loney, my friend and fellow dog lover, who has edited
not only my corporate work and helped me with this book but
my husband’s book as well. We have windsurfed together,
enjoyed many a pint or glass of wine together, and really
enjoyed our walks with the dogs together.
Last, but not least, I would like to thank my Friday night family,
the team at Souvlaki Hut (Queen and Wineva), who feeds me
every single Friday night. Because of you, the sadness of always
writing alone on the weekends was felt a little less.
INTRODUCTION
He was right.
Over the course of the next year, work was very difficult as I
couldn’t communicate well. My business suffered, causing me to
spiral down into a lethargic depression. I did the minimum, I
didn’t push myself to try harder, and I didn’t do what should
have been done. I was ineffective and burned out—I became
part of the 67 percent of employees in North America who are
burned out at work.1
I know now the answer is “yes.” If you can figure out what
people are trying to tell you, you won’t waste time trying to
clarify what is being communicated, and this allows you to get
more done in less time. If you get more done in less time, the
results are having time to yourself, feeling happier and less
stressed, and eventually making more money. Like chicken
soup, clarity just makes you feel better. By developing a
communication wellness program app, I turned around the
horrible effects my cancerous blood, concussion, and business
were having on me. My oncology team and occupational
therapists were so impressed with my sudden progress, they
started to conduct clinical trials on the app, helping chronic
cancer patients reduce their stress.
Today, we are in the midst of what I call the Great Digital Crisis,
when the message sent is not the message received. My data
tells me that we understand only 20 percent of what is
communicated through digital technology. We make best
guesses the other 80 percent of the time, what I call the
assumption rate—defined as how often we accept something
as certain without proof—which is causing us unheard-of levels
of stress.