Konye Henderson DENVER, CO ▪ 256-479-0177

[email protected] ▪ linkedIn/konyehenderson

IT Director, Certified Six Sigma Black Belt, Change Management

Professional, Senior Interdisciplinary Engineer
17-years’ accomplishment surpassing ambitious business objectives across multiple industries.

Professional Experience
Maximus, Delivery Innovation & Excellence, Denver, CO
Director, Digital Solutions, November 2021 – Present
Senior Manager, Digital Solutions, November 2019 – November 2020

Critical internal leadership role that is responsible for managing a portfolio of work related to various digital
solutions including but not limited to Web, Digital Documents (e-signatures and Intelligent Document
Processing), Robotic Process Automation (RPA), and Advanced Analytics solutions within various MAXIMUS
field operations. Responsible for leading engagements from late-stage opportunities to through successful
delivery in terms of scope, deliverables, budget, commercial commitments, customer expectations, and
achievement of desired outcomes. Provide day-to-day leadership of deployed digital team members within an
operation and also fostering and maintaining high-level stakeholder relationships throughout the engagement.
Spearhead thought leadership discussions to stakeholders in solving program management problems, areas for
continuous improvements, and scalability strategies.

•Optimized digital portfolios (500k+ revenue ) through implementation of 6+ delivery standards, maximum utilization a
team of 10+ global resources, detailed marketing strategies, and collaboration with other department VPs for
conceptualizing our strategic goals.
•Pioneered the day to day operations of the 2 largest digital portfolios (including multiple product lines) and oversaw the
30+ implementations from conception to support resulting in over 40% of repeat customers.
•Spearheaded a marketing strategy resulting in a 50% response rate and increased digital showcases by 90%.
•Leveraged relationships with various business leaders outside of Digital Solutions to build partnerships leading to
dedicated budget to identify and implement digital capabilities throughout the fiscal year reducing cost of overhead by
~10%.
•Expanded partnerships by 30% through implementation of a continuous consulting model to incorporate quarterly
success readouts for executives to understand the impact and ROI on their initial investment
•Promoted within 12 months of joining division and offered responsibility of the two largest portfolios

Henderson Management Consulting, Denver, CO

Principal Management Consultant, April 2018 – Present

IT Process Consultant, March 2018 – January 2020, University of NC-Private Practice

IT Program Manager, January 2020-Present, Colorado Access

Own and operate management consulting practice helping organizations to improve their performance,
operating primarily through the analysis of existing organizational problems and the development of plans for
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improvement. Utilizing various improvement methodologies and change management principles, managing
enterprise wide, cross functional teams.

State of North Carolina Department of Information Technology, Raleigh, NC

Enterprise Business Architect, July 2015 - March 2018

Drive organizational excellence to manage the Department of Information Technology (DIT) engagement
strategy. Collaborate cross-functionally with Divisional Leaders to determine and implement improvements in
solution and service delivery.

Coordinate organization-wide efforts to ensure that performance management (PM) and quality improvement
(QI) programs are developed and utilized using a data-driven focus that sets priorities for improvements aligned
to ongoing strategic imperatives. Lead the Executive Directors and other Senior Leaders to develop performance
improvement targets for quality, service, and efficiency of the organization as a measurement to gauge progress
against DIT’s strategic goals and objectives. Skilled at increasing company performance and profitability through
motivational leadership, relationship management, project management, and people management across a
wide range of projects from development thru to completion.

The Boeing Company, St. Louis, MO

Technical Project Manager, April 2011 - June 2014

Delivered executive leadership to spearhead overall design goals and ensure alignment to organizational
strategic goals; communicated job expectations and acted as the lead liaison between business and technical
departments within the Instrumentation Flight Test Systems.

Strengthened company’s business by acting as capital focal for Instrumentation Design & Development (ID&D
team). Presented required information to gain capital/expense budget as well as forecasting resources and
budget information for Meets financial objectives. Forecasted initial requirements; prepared annual budget,
tracked expenditures, analyzed variances, and initiated and enforced corrective actions for future development
projects up to $5M. Led several development and design teams during the BT&E Capital Management Board
(CMB) gate reviews for acquisition planning, budget process, utilization rates, source selection, and all property
management phases ($2M annually).

The Boeing Company, St. Louis, MO

System Design & Integration Engineer, November 2010 - April 2011

Supported system design activities, responsible for product design, test and integration of systems from the
system design phase through development, documentation, installation and commissioning of the completed
system.

Accountable for developing, documenting, and executing design specifications, analyses, trade studies,
transition plans, installation plans, interface control documents, compatibility of physical and functional
interfaces and first article product integration. Performed system level integration and test (I&T) of all
components, ensuring electrical and physical compatibility to meet program technical, schedule and cost
objectives.
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Education
Master of Engineering in Engineering Management 2010
University of Alabama, Birmingham, AL

Technical Skills
• Six Sigma Black Belt Certified
• SAFe Agilist certified / SAFe Scrum (in progress)
• LEAN Methodology certified
• Enterprise Architecture TOGAF Certified (Business/Process Architecture)
• Change Management Professional Certified
• DOORS Database Management, Earned Value Management (EVM)
• PMP/PMBOK Trained, ITIL Trained

Key Skills
MS Office Suite, Statistical Software & Analysis: SaS JMP, MiniTab, Process Modeling/Mapping: MS Visio,
Archimate, Organizational Design, Effective Communication, Conflict Resolution, Delegation, Project and
Program Management, Strategic Planning, Quality Management, Rapport Building, BPMN, Process Design,
Circuit/System Design: Mentor Graphics, MultiSIM, SAFe certified, Customer Service, Digital products,
SharePoint, SAP, SDCL & AGILE Methodology, Quality Management Systems, Trello, JIRA, PMBOK, RPA, AI,
Advanced Analytics, PMBOK, SAFe, Digital products, Digital transformation