Operations Analytics
Operations Analytics
Operations Analytics
Learning Objectives
1 To understand basic aspects of analytics and evaluation
2 To learn various analytical techniques applied in complex real life situations
To be able to scale up an academic model to workable practical model by carrying the
3
process of analytical framework.
Module
Sr.
Content Activity Learning outcomes
No.
Gaining data insights and Predictive
Lecture,
Analytics
1 examples on
Introduction to analytics, Demand
excel, cases
analytics-qualitative forecasting
Demand analytics –quantitative forecasting
,Moving average, exponential smoothing, Lecture,
trend, regression adjusted with seasonality, examples on
2
double exponential smoothing, optimum spread sheets,
values of period of MA & smoothing cases
constant
Lecture,
Measures of accuracy in forecasting in
examples on
3 terms of MAD,MSE,MAPE & tracking
spread sheets,
signal
cases
Service analytics in waiting line, single & Lecture,
multiserver, use of simulation and examples on
4
customer service efficiency, cost spread sheets,
optimization cases
Lecture,
Service analytics in Retail, stocking policy
examples on
5 and impact of stock-out, use of simulation,
spread sheets,
service efficiency,& cost optimization
cases
Supply Chain Analytics: Supply Chain Lecture,
Metrics, Decision areas in SCM examples on
6
Procurement, Manufacturing, Distribution, spread sheets,
Logistic s, Global cases
Supply chain analytics, Risk & Lecture,
7 performance indices wrt cost, capacity, examples on
quality, logistics & distribution etc spread sheets,
Sr.
Content Activity Learning outcomes
No.
cases
Lecture,
Types of Reports: Summary Reporting,
examples on
8 Detailed, Functional, Multi-view, Drill
spread sheets,
Down, Utility View, Process View
cases
Performance Metrics:
Inventory, Fulfillment, Alerts, and Lecture,
Flagging etc. examples on
9
Dash Board Designing, Balanced spread sheets,
Scorecard: Kaplan and Norton Framework, cases
Strategy Map, Scorecard Design
Text books
1
2
3
Reference books
1
2
3
Assessment
Internal 40%
Semester end 60%