HPE - A00130494en - Us - HPE - MSA - Storage - Product - Firmware, - Software - Definitions, - and - Support - Policy
HPE - A00130494en - Us - HPE - MSA - Storage - Product - Firmware, - Software - Definitions, - and - Support - Policy
HPE - A00130494en - Us - HPE - MSA - Storage - Product - Firmware, - Software - Definitions, - and - Support - Policy
Version 15
Title: (Revision) HPE MSA Storage - Product Firmware, Software Definitions, and
Support Policy
Details:
Customers running on active versions of code will receive all warranty, support, and
elevation capabilities based on their existing warranty, contract terms and
conditions, and service-level entitlements. For newly discovered and undocumented
issues, cases can be elevated to HPE Storage engineering. Since active code is still
available to our engineering labs, once the lab receives the elevation, they will
attempt to diagnose the issue and work toward developing and delivering a solution.
Products that have gone End of Support Life will be worked as best effort only, with
minimal Lab resources available.
NOTE: More than one version of code can be considered active at any given time.
HPE Services will help the customer determine if the reported issue matches any known
issues. If not, services will investigate to determine if there are any other
contributors, and then support the customer based on service entitlement through the
upgrade to an active code release. If the issue persists after the upgrade to an
active release, the active version policy applies. If systems are running inactive
code and issues are encountered, the ability to use HPE Storage engineering elevation
processes will be restricted until affected systems are updated to active code.
Customers who do not upgrade their systems when their firmware or software becomes
inactive are not following best practice recommendations from HPE and, as a result,
face increased risk due to exposure to known (and unknown) issues. If systems are
running inactive code and issues are encountered, then the ability to use HPE Storage
engineering elevation processes will be restricted until affected systems are updated
to active code. This increases the risk of unplanned maintenance time within certain
customer environments.
For the latest MSA Firmware information, release notes and links, refer to the
following site: HPE MSA Firmware
MSA Health Check
To effectively monitor the health of the HPE MSA arrays, it is a best practice to
periodically upload a log file into the MSA Health Check web tool to make sure the
array is compliant with all best practices and current on all firmware.
HPE MSA 2050/1050 SAN Storage and HPE MSA 2040/1040 SAN Storage Notification Best
Practices
To effectively monitor the health of the HPE MSA array, it is a best practice to:
The table below identifies which versions of controller firmware are active and
inactive:
Firmware
System Model Controller Firmware Version Inactive/Active
Release Date
September 8, Inactive as of
IN100R003
2020 7/5/2021
January 28,
IN110P001 Active
2022
Controller Firmware
System Model Inactive/Active
Firmware Version Release Date
September 5,
VL100P001 Inactive as of 5/31/2019
2017
December 9,
HPE MSA 2050 VL270P003-01 Inactive as of 6/17/2022
2019
SAN Storage
October 28,
VL270P005 Active*
2020
November 3,
VL270P008 Active*
2022
Controller Firmware Firmware Release
System Model Inactive/Active
Version Date
Inactive as of
VE270R001-01 August 15, 2018
5/31/2019
Inactive as of
VE270P002-02 May 31, 2019
8/7/2020
Inactive as of
VE270P004 August 7, 2020
11/3/2022
Inactive as of
GL100R002 June 10, 2013
3/31/2014
Inactive as of
GL100R003-02 July 1, 2013
3/31/2014
Inactive as of
GL105R005 March 31, 2014
6/3/2015
Inactive as of
GL105P001-03 May 9, 2014
6/3/2015
September 9, Inactive as of
GL105P003
2014 6/3/2015
Inactive as of
GL200R007 December 1, 2014
1/15/2016
Inactive as of
GL220R005 January 15, 2016
10/24/2016
Inactive as of
GL220P008 May 20, 2016
9/5/2017
September 5, Inactive as of
GL220P010
2017 3/26/2019
Inactive as of
GL225P001 March 26, 2019
5/31/2019
Inactive as of
TS100R025 March 18, 2010
11/22/2011
Inactive as of
TS200R021 June 18, 2010
5/7/2012
Inactive as of
TS230R044 July 1, 2011
4/5/2013
Inactive as of
TS240R037 May 7, 2012
3/17/2014
Inactive as of
TS240P001 June 4, 2012
3/17/2014
Inactive as of
TS240P003 Jul 13, 2012
3/17/2014
November 2, Inactive as of
TS240P004-02
2012 3/17/2014
Inactive as of
TS250R023 April 5, 2013
6/3/2015
Inactive as of
TS250P002 July 12, 2013
6/3/2015
October 2, Inactive as of
TS250P003
2013 6/3/2015
Inactive as of
TS251R004 March 17, 2014
6/18/2014
Inactive as of
TS251P003-02 June 11, 2014
6/18/2014
Inactive as of
TS251P004-02 June 18, 2014
9/9/2014
Inactive as of
TS251P005 July 17, 2014
6/3/2015
September 9, Inactive as of
TS251P006-02
2014 2/9/2017
Inactive as of
TS252R007 June 3, 2015
2/9/2017
February 9,
TS252P005 Active#
2017
Controller Firmware
System Model Inactive/Active
Firmware Version Release Date
Inactive as of
M110R20 June 2, 2009
12/10/2009
Inactive as of
M110R21 June 22, 2009
2/11/2010
December Inactive as of
M110R25
10,2009 3/18/2010
Inactive as of
M110R28-02 March 18, 2010
8/31/2010
HP MSA2300 FC G2
Modular Smart Array
August 10, Inactive as of
M111R06
HP MSA2300 SAS G2 2010 11/1/2010
Modular Smart Array
and August 31, Inactive as of
M111R06-04
2010 5/7/2011
HP MSA2300 iSCSI G2
Modular Smart Array
November 1, Inactive as of
M111R06-07
2010 8/24/2011
Inactive as of
M112R14-02 May 7, 2011
2/23/2012
Inactive as of
M114R01 July 16, 2012
10/24/2013
October 24,
M114P01 Active#
2013
Controller
Firmware
System Model Firmware Inactive/Active
Release Date
Version
Inactive as of
J200P19 March 1, 2008
9/30/2008
January 9, Inactive as of
J200P27
2009 2/22/2009
Inactive as of
J200P36 July 22, 2009
8/5/2009
August 5, Inactive as of
J200P39
HP MSA2000 FC G1 Modular 2009 2/12/2010
Smart Array (MSA2012fc,
MSA2212fc) February 12, Inactive as of
J200P45
2010 3/31/2010
September 2, Inactive as of
J200P50-02
2010 2/14/2011
December 12,
J202P01 Active#
2012
Controller Firmware
System Model Inactive/Active
Firmware Version Release Date
Inactive as of
J210R10 March 1, 2008
6/30/2008
Inactive as of
J210P03 June 30, 2008
9/30/2008
September Inactive as of
J210P07
20,2008 1/9/2009
Inactive as of
J210P17 July 22, 2009
8/5/2009
August 5, Inactive as of
J210P19-02
HP MSA2000 iSCSI G1 2009 3/31/2009
Modular Smart Array
(MSA2012i) March 31, Inactive as of
J210P22-01
2009 8/28/2009
September 2, Inactive as of
J210P23-02
2010 2/3/2011
February 3, Inactive as of
J211R09
2011 12/12/2011
December 12,
J212P01 Active#
2012
Controller Firmware
System Model Inactive/Active
Firmware Version Release Date
Inactive as of
J300R24 July 14, 2008
9/9/2008
September 9, Inactive as of
J300R24
2008 9/24/2008
December 3, Inactive as of
J300P11
2008 2/12/2009
September 2, Inactive as of
J300P23-02
2010 2/14/2011
December 12,
J302P01 Active#
2012
Active* - limited support for the HPE MSA 2040/1040, and HPE MSA 2050/1050 SAN Storage
arrays based on the End of Life status. If a customer requires additional enhancements
or modifications to these products, HPE recommends that they speak to their local HPE
sales representative regarding the new HPE MSA 2060/1060 Storage.
Active# - limited support for the HP MSA 2x12 G1, HP MSA 2300 G2, and HPE P2000 G3
arrays based on End of Support Life Status as per HPE End of Support Life Policies. If
a customer requires additional enhancements or modifications to these products, HPE
recommends that they speak to their local sales representative regarding the HPE MSA
2050/1050 SAN Storage or the new HPE MSA 2060/1060 Storage.
Links To The Latest HPE MSA Controller Firmware
The HPE MSA firmware site has been updated with information and download links to the
Latest HPE MSA controller firmware. On this site you can find release notes and
download links to all current HPE MSA controller firmware versions: MSA Firmware Site
RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates
on drivers, software, firmware, and customer replaceable components, proactively in your e-mail
through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference
Center