Service Tool Fault List
Service Tool Fault List
Service Tool Fault List
# Fault Description Possible cause 1 Possible cause 2 Possible cause 3 Possible cause 4 Possible cause 5 Possible cause 6 Possible cause 7 Possible cause 8
0 None None
1 No Fault None
Low Water Flow - Domestic Hot Faulty Discharge Pressure
2 High Discharge Pressure Dirty Air Filter - Heating Low Airflow - Heating Low Water Flow - Cooling Overcharged
Water Transducer
Low Water Flow - Heating or Faulty Suction Pressure
3 Low Suction Pressure Low Refrigerant Charge Faulty Expansion Valve Incorrect Loop Configuration Dirty Air Filter - Cooling Low Airflow - Cooling Faulty Check Valve
Domestic Hot Water Transducer
4 Invalid No fault assigned to code 4
5 Invalid No fault assigned to code 5
6 Condensate Overflow Blocked Drain Moisture on Sensor Poor Drainage Clogged Air Filter Restricted Return Airflow
7 Over / Under Voltage Voltage Too High Voltage Too Low
8 Invalid No fault assigned to code 8
9 Invalid No fault assigned to code 9
10 ECM Low RPM Blower not configured properly Incorrect Blower Blower Wiring Issue Blower Power Issue
Faulty Suction Pressure
11 Low Air Coil Pressure Low Return Air Temperature Clogged Air Filter Insufficient Charge
Transducer
12 Control Fault EXM not properly programmed Faulty EXM
Incorrect System Setup (single
13 Low Pump Flow Air-locked Pump Pump Failure Faulty Flow Sensor
instead of parallel)
14 High Discharge Temperature Insufficient Charge Water Temp out of Range Air Temp out of Range Fouled Heat Exchanger Faulty Expansion Valve
15 Discharge Pressure Sensor Faulty Wiring Faulty Transducer Faulty EXM
16 Suction Pressure Sensor Faulty Wiring Faulty Transducer Faulty EXM
17 Space Temperature Sensor Thermostat Wiring Issue Incorrect Master/Slave setting Faulty Thermostat Faulty EXM
18 Space Humidity Sensor Thermostat Wiring Issue Incorrect Master/Slave setting Faulty Thermostat Faulty EXM
19 Low Refrig Pressure Differential Stuck Reversing Valve Faulty Compressor
20 ECM Configuration Incorrect Unit Configuration Incorrect Motor size
21 High Blower Static Clogged Air Filter Faulty Ductwork
22 Grundfos Flow Sensor Sensor Wiring Issue Faulty Flow (VFD) Sensor Faulty EXM
23 Grundfos Pressure Sensor Sensor Wiring Issue Faulty Pressure (DPD) Sensor Faulty EXM
24 Leaving Air Temp Sensor Sensor Wiring Issue Faulty Thermistor Faulty EXM
25 High EWT warning High Loop Temperature
26 Low EWT warning Low Loop Temperature
27 Cabinet Temperature Sensor Sensor Wiring Issue Faulty Thermistor Faulty EXM
28 No Loop Pump Feedback No Line Voltage Faulty wiring Faulty EXM
29 Low Loop Pump Voltage warning Low Supply Voltage
30 Loop Pump Locked Rotor fault Contaminants in Impeller Seized Impeller
31 Loop Pump Voltage Shutdown fault Low Supply Voltage
32 Loop Pump Sensor fault Faulty RPM Sensor
33 No DHW Pump Feedback warning No Line Voltage Faulty wiring Faulty EXM
34 Low DHW Pump Voltage warning Low Supply Voltage
35 DHW Pump Locked Rotor fault Contaminants in Impeller Seized Impeller
36 DHW Pump Voltage Shutdown fault Low Supply Voltage
37 DHW Pump Sensor fault Sensor Wiring Issue Faulty Thermistor Faulty EXM
38 Suction Temperature Sensor Sensor Wiring Issue Faulty Thermistor Faulty EXM
39 Discharge Temperature Sensor Sensor Wiring Issue Faulty Thermistor Faulty EXM
40 Entering HW Temperature Sensor Sensor Wiring Issue Faulty Thermistor Faulty EXM
41 Leaving HW Temperature Sensor Sensor Wiring Issue Faulty Thermistor Faulty EXM
42 Air Coil Liquid Temp Sensor Sensor Wiring Issue Faulty Thermistor Faulty EXM
43 Air Coil Vapor Temp Sensor Sensor Wiring Issue Faulty Thermistor Faulty EXM
44 Water Coil Vapor Temp Sensor Sensor Wiring Issue Faulty Thermistor Faulty EXM
45 Water Coil Liquid Temp Sensor Sensor Wiring Issue Faulty Thermistor Faulty EXM
46 HW HX Liquid Temp Sensor Sensor Wiring Issue Faulty Thermistor Faulty EXM
47 Spare T1 Temperature Sensor Sensor Wiring Issue Faulty Thermistor Faulty EXM
48 Lower HW Tank Temp Sensor Sensor Wiring Issue Faulty Thermistor Faulty WXM
49 Upper HW Tank Temp Sensor Sensor Wiring Issue Faulty Thermistor Faulty WXM
50 Reduced HW setpoint warning High Discharge Temperature High Discharge Pressure Fouled Heat Exchanger
51 High Suction Pressure warning Dirty Filter - Heating Low Airflow - Heating Low Water Flow - Cooling Low Water Flow - Water Heating Overcharged Faulty Pressure Transducer
Low Water Flow - Heating or
52 Low Suction Pressure warning Insufficient Charge Faulty Expansion Valve Incorrect Loop Configuration Dirty Filter - Cooling Low Airflow - Cooling Faulty Pressure Transducer Faulty Check Valve
Domestic Hot Water
Service Tool Fault Codes
# Fault Description Possible cause 1 Possible cause 2 Possible cause 3 Possible cause 4 Possible cause 5 Possible cause 6 Possible cause 7 Possible cause 8
53 Low Discharge Pressure warning Low Entering Water Temperature Low Entering Air Temperature
54 Loss of WXM Communications Faulty wiring from EXM to WXM Faulty WXM Faulty EXM Incorrect Master/Slave setting
98 Loop Flow w/o Loop Pump warning Loop pump check valve stuck open
99 Excessive Transition Mode operation Stuck Reversing Valve Faulty Compressor
Improperly installed Pressure
100 Low Loop Pressure warning Low Loop Pressure Faulty Pressure (DPD) Sensor
(DPD) Sensor
200 No Zone Damper Power Bad Input Voltage Bad Damper Power Wiring
Incorrect Thermostat Wiring at
201 Thermostat Configuration Error ZXM Detected with Thermostat
EXM
202 Loss of Thermostat Communications Bad Wiring from ZXM to Thermostat Bad Thermostat Bad ZXM Control
203 Loss of ZXM Communications Bad Wiring from ZXM to EXM Bad EXM Control Bad ZXM Control
204 Loss of EXM Communications Bad Wiring from ZXM to EXM Bad EXM Control Bad ZXM Control
205 ZXM Configuration Error Multiple ZXMs Detected at EXM Incorrect ZXM Wiring at EXM