Scribd Logo
Upload

Welcome to Scribd!

  • 3 views

    Extrahop Technical Support

    Uploaded by

    edwin.duran

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Extrahop Technical Support

    Uploaded by

    edwin.duran
    3 views1 page

    Original Title

    extrahop-technical-support

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    3 views1 page

    Extrahop Technical Support

    Uploaded by

    edwin.duran

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    SERVICES BRIEF

    ExtraHop Technical Support


    Exceptional Support for Exceptional Customers

    Our experienced, award-winning support engineers are ready to help you maximize your ExtraHop investment, no matter where you are
    or what time it is.

    ExtraHop Supports You Better


    UK

    U.S.
    ASIA

    GLOBAL SUPPORT TEAM AWARD-WINNING SUPPORT EXPERIENCE


    Our “follow-the-sun” coverage model allows us to provide • ExtraHop was named a Customers’ Choice in the
    seamless support to all our customers, from Alaska to Africa. 2023 Gartner Peer Insights Voice of the Customer
    for Network Detection and Response, thanks in
    MULTI-CHANNEL SUPPORT part to our customers ranking the support
    experience 4.7 out of 5 stars.
    Report issues via our new Customer Community or by phone.

    PRIORITIZATION AND ESCALATION INFORMED BY


    24/7 COVERAGE BEST PRACTICES
    • 3 AM fire drill? We got you covered. ExtraHop support engineers
    • Cases are triaged by severity and routed to experienced
    are ready to help at any time, at no additional cost.
    technical support engineers based on Technology & Services
    • Plus, proactive software updates and support patches keep your Industry Association (TSIA) best practices and ITIL
    environment running safely and efficiently. methodologies.

    ABOUT EXTRAHOP NETWORKS


    ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. The ExtraHop Reveal(x) 360 [email protected]
    platform is the only network detection and response solution that delivers the 360-degree visibility needed to uncover the
    www.extrahop.com
    cybertruth. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more
    cyberattacks. Learn more at www.extrahop.com.

    You might also like