Scribd Logo
Upload

Welcome to Scribd!

  • 6 views

    Naveen's Agent Resume

    Uploaded by

    Vijaya Sagar

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Naveen's Agent Resume

    Uploaded by

    Vijaya Sagar
    6 views3 pages

    Original Title

    Naveen's Agent resume

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    6 views3 pages

    Naveen's Agent Resume

    Uploaded by

    Vijaya Sagar

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    NAVEEN KUMAR GOUD UDTHALA

    E-mail: [email protected]
    Mobile: +91-9182924776

    Summary

    • To succeed in an environment of growth and excellence and earn a job which provides me job
    satisfaction and self-development and help me achieve personal as well as organizational goals.
    Committed job seeker with a history of meeting company needs with consistent and organized practices.
    Skilled in working under pressure and adapting to new situations and challenges to best enhance the
    organizational brand.

    Skills

    Basic in computers
    MS – Office
    Typing Skills
    Good verbal and written communication skills
    Ability to work hard
    Ability to build motivation
    Creative & self-confident
    Positive approach thinking
    Data Mapping
    Report Generation
    Management Information Systems Proficiency
    Dashboard Creation
    Advanced Excel
    Performance Management

    Work Experience
    SR. CUSTOMER SERVICE ASSOCIATE | Tech Mahindra

    Hyderabad, India | Apr 2022- Current

    • Handled chats, calls and emails for one of the Google Projects.
    • Met customer satisfaction target monthly.
    • Supported the team whenever required in achieving the quality targets.
    • Handled triple concurrency chats when ever there are chats in queue and SLA is at stake.
    • Was a team player and assisted the new joiners with the product-based knowledge.
    • Achieved best agent award 3 times in the span of 2 years.

    Workforce Management Analyst | Accenture

    Hyderabad, India | Apr 2019 - Mar 2022

    • Created reports to analyze labor utilization, overtime, and cost savings opportunities.
    • Monitored adherence to service level objectives and provided real-time guidance as needed.
    • Generated daily, weekly, monthly reports detailing labor costs and performance metrics.
    • Provided recommendations for process improvements related to scheduling, attendance, and
    hiring practices.
    • Implemented changes to workforce strategies based on changing business needs.
    • Facilitated meetings with stakeholders to discuss issues related to workforce planning.
    • Handled all schedule-related requests, including PTO, shift swaps and overtime.
    • Developed forecasting models to ensure optimal staffing levels in call center operations.

    Digital Interaction Advisor | 24/7 Customer support

    Uppal, India |Oct 2017 - Mar 2019

    • Provided technical support for customers using digital platforms, troubleshooting problems and
    responding to inquiries in a timely manner.
    • Assisted in the development of new features for existing digital products based on customer
    feedback.

    Education Summary
    B. Com (Computers)

    Wesley Degree College (OU) | Jan 2017

    Percentage: 54%

    Intermediate

    Sri Chaitanya Jr. College | Jan 2014

    Percentage: 64%
    SSC

    Model Mission High School | Jan 2012

    Percentage: 84%

    Personal Information
    • Date of Birth: 14/09/1996
    • Nationality: Indian
    • Marital Status: Unmarried
    Languages

    • English, Hindi & Telugu

    Hobbies and Interests

    • Listening Music.
    • Fitness (GYM)

    Disclaimer

    The above-mentioned information is true and correct to the best of my knowledge and belief. If
    I am selected and given a chance to serve in your esteemed organization, I shall prove my best
    and ability to the entire satisfaction of my superiors.

    Date:

    Place:

    You might also like