Naveen's Agent Resume
Naveen's Agent Resume
Naveen's Agent Resume
E-mail: [email protected]
Mobile: +91-9182924776
Summary
• To succeed in an environment of growth and excellence and earn a job which provides me job
satisfaction and self-development and help me achieve personal as well as organizational goals.
Committed job seeker with a history of meeting company needs with consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the
organizational brand.
Skills
Basic in computers
MS – Office
Typing Skills
Good verbal and written communication skills
Ability to work hard
Ability to build motivation
Creative & self-confident
Positive approach thinking
Data Mapping
Report Generation
Management Information Systems Proficiency
Dashboard Creation
Advanced Excel
Performance Management
Work Experience
SR. CUSTOMER SERVICE ASSOCIATE | Tech Mahindra
• Handled chats, calls and emails for one of the Google Projects.
• Met customer satisfaction target monthly.
• Supported the team whenever required in achieving the quality targets.
• Handled triple concurrency chats when ever there are chats in queue and SLA is at stake.
• Was a team player and assisted the new joiners with the product-based knowledge.
• Achieved best agent award 3 times in the span of 2 years.
• Created reports to analyze labor utilization, overtime, and cost savings opportunities.
• Monitored adherence to service level objectives and provided real-time guidance as needed.
• Generated daily, weekly, monthly reports detailing labor costs and performance metrics.
• Provided recommendations for process improvements related to scheduling, attendance, and
hiring practices.
• Implemented changes to workforce strategies based on changing business needs.
• Facilitated meetings with stakeholders to discuss issues related to workforce planning.
• Handled all schedule-related requests, including PTO, shift swaps and overtime.
• Developed forecasting models to ensure optimal staffing levels in call center operations.
• Provided technical support for customers using digital platforms, troubleshooting problems and
responding to inquiries in a timely manner.
• Assisted in the development of new features for existing digital products based on customer
feedback.
Education Summary
B. Com (Computers)
Percentage: 54%
Intermediate
Percentage: 64%
SSC
Percentage: 84%
Personal Information
• Date of Birth: 14/09/1996
• Nationality: Indian
• Marital Status: Unmarried
Languages
• Listening Music.
• Fitness (GYM)
Disclaimer
The above-mentioned information is true and correct to the best of my knowledge and belief. If
I am selected and given a chance to serve in your esteemed organization, I shall prove my best
and ability to the entire satisfaction of my superiors.
Date:
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