Commerce-II MCQ Question Bank
Commerce-II MCQ Question Bank
Commerce-II MCQ Question Bank
Com
Course: Commerce-II
9. ________ allows customers of the bank to conduct banking transactions through the website
of the bank.
10. Inventory management is concerned with maintaining _______ level of inventory to meet
customer requirements.
a. right b. higher c. lower d. zero
14. Which one of the following is not one of the major types of e-commerce?
16. __________ management of a mall involves managing the footfall inside and outside the
mall.
18. The extent to which customers are willing to accept variations in service performance is
called the zone of ___________.
1. A doctor must be physically present at the time of treating the patient, it is a feature
of
12. The service sector provides revenue to the government by way of ___________.
(Service Tax, Excise Duty, custom Duty)
14. _______ is one of the marketing mix elements for services. (people, preference,
potential)
15. _______is an example of physical evidence in service (room ambience, staff dress, both)
16. BPO stands for _________ (business payment outlet, business process outcome,
Business Process Outsourcing)
17. B2C transaction stands for _______ (business to community, business to consumer,
business to commodity)
18. __________ is one of the element of mall management. (Ambience, Foreign Direct
Investment, International Policy)
19. Consumers expect ________ service from the service providers (quick, delayed,
improper)
20. KPO stands for ______ (know point outsourcing, knowledge point outsourcing,
knowledge process outsourcing)
21. ATM stands for ___________ (Automatic time machine. Automated teller machine,
automatic teller machine)
22. E-commerce _________ cost in the long run (increase, reduce, does not impact)
24. India’s E-commerce market is mainly dominated by _________ areas. (rural, urban,
agriculture)
25. Use of __________card result in debt for the user. (debit, credit, ATM)
26. Following is an example of service _________ (insurance, bread, car)
28. Services _______ be stored for future sale. (can, cannot, should)
30. LPO stands for __________ (Legal Process Outsourcing, Legal Process Outsource,
Legal Payment Outcome)