1.

Connect the Hardware

Phone Jack Power Adapter

Quick Installation Guide

300Mbps Wireless N VDSL/ADSL
Modem Router Phone Cable
3 Push in to turn on the 4 Wait about 1 to 2 minutes, then
modem router.
WPS verity that the LED is slowly flashing
TD-W9960 red before continuing.
1
POWER ON/OFF RESET LAN1 LAN2 LAN3 LAN4 ADSL

Modem Router
WPS
LINE

POWER ON/OFF RESET LAN1 LAN2 LAN3 LAN4/WAN DSL

DSL Splitter

PHONE MODEM
2
Phone Cable
Note: If the LED turns solid red, please
refer to FAQ > Q2.
If you don’t need the phone service, just directly connect the modem
router to the phone jack with the provided phone cable, then follow steps
Phone (Optional) 3 and 4 to complete the hardware connection.

2. Configure the Modem Router

Before You Start Method 1: Via Web Browser Method 2: Via TP-Link Tether App

1. You'll usually need an internet service username and password, 1. Connect your device to the router using an Ethernet cable or wirelessly. 1. Download the TP-Link Tether app.
given to you by your internet service provider (ISP) when you first SSID (network name) and Wireless Password are on the product label.
signed up with them. If you are unsure, please check with your ISP.
WPS
or
Ethernet Cable
2. Find the product label at the bottom of your router. Printed on the
POWER ON/OFF RESET LAN1 LAN2 LAN3 LAN4/WAN DSL

Scan to download

label are your router's default SSID (network name) and wireless
password. 2. Connect your smartphone to the router.
2. Launch a web browser and type in http://tplinkmodem.net or 192.168.1.1.
SSID (network name) and Wireless Password are on the product label.
Create a password and get started.
Note: If the login page does not appear, please refer to FAQ > Q1. 3. Launch the Tether app and select TD-W9960.
http://tplinkmodem.net

New Password
Low Middle High
Device
Confirm Password
Local Device
Wireless Password/PIN:XXXXXXXX Let’s Get Started
SSID: TP-Link_XXXX
TD-W9960
50-C7-BF-02-EA-DC

3. Follow the step-by-step instructions to set up an internet connection

and register the TP-Link Cloud service. 4. Follow the steps to connect to the internet and register the
TP-Link Cloud service.
Now you can enjoy your internet. Now you can enjoy your internet.
 Already have a modem? TP-Link Cloud Service LED Indicators
If you already have a modem or your internet comes directly from an TP-Link Cloud service provides a better way to manage your cloud devices. Color Status Indication
Ethernet wall outlet, you can use TD-W9960 purely as a wireless router. For example:
Flashing Slowly The system is initializing. Or DSL synchronization
completes but there is no internet connection.
1. Connect the hardware and wait about 1 minute for the router to start up.
Remote Management Red Flashing Quickly DSL synchronization is in progress.
Easily manage your home network when you are out and
about via the Tether app on your smartphone or tablet. On DSL synchronization failed, or there is no internet
Power Adapter
connection.
WPS
Timely Upgrade Notifications
POWER ON/OFF RESET LAN1 LAN2 LAN3 LAN4/WAN DSL
Modem
Keep informed of the latest firmware updates, ensuring On Internet connection is available.
that your router stays at its best.
Modem Router
Flashing Slowly The firmware is being upgraded. Do not disconnect or
Green power off the modem router.
One for All
Manage multiple TP-Link Cloud devices, all from a single Flashing Quickly A wireless device is connecting to the network via WPS,
or the system is being reset.
Ethernet Cable
TP-Link ID.

2. Connect your device to the router via an Ethernet cable or wirelessly.

The SSID (network name) and wireless password are printed on the product label at the You can set up and enjoy cloud functions via the Tether app or through the
bottom of your router. web management page at http://tplinkmodem.net.

Button Legend
3. Launch a web browser and type in http://tplinkmodem.net or 192.168.1.1. To learn more about TP-Link Cloud service and other useful features
Create a password for router management and get started. supported by the modem router (including Guest Network, Parental
Note: If the login page does not appear, please refer to FAQ > Q1. Controls, Access Control and more), please refer to the User Guide at this
http://tplinkmodem.net
product’s Support page at www.tp-link.com.

Button Description
4. Follow the Quick Setup and select Wireless Router Mode to connect to
the internet.

Support
WPS Press to start a WPS synchronization.
If there is no Operation Mode selection page in the Quick Setup, go to the
Advanced > Operation Mode page and switch to Wireless Router Mode,
Press and hold for approximately 2 seconds to restore
then go to Basic > Internet to finish the set up. RESET
the modem router to its factory default settings.
For technical support and more information, please visit
Now you can enjoy the internet. http://www.tp-link.com/support, or simply scan the QR code. ON/OFF Press to power on or off the modem router.

FAQ (Frequently Asked Questions)

Q1. What should I do if I cannot access the web management page? Q3. What should I do if I cannot access the internet? A2. Alternatively, restore the modem router to its factory default settings and then set a
A1. If the computer is set to a static IP address, change its settings to obtain an IP address A1. Make sure all telephone and Ethernet cables are correctly and securely connected to the new password.
automatically. modem router. For the Wi-Fi network:
A2. Make sure http://tplinkmodem.net or http://192.168.1.1 is correctly entered in the web A2. Try to log in to the web management page of the modem router using the default address A1. The default Wireless Password/PIN can be found on the product label at the bottom of
browser. at http://tplinkmodem.net or http://192.168.1.1. If you cannot, change your computer the modem router.
A3. Use another web browser and try again. settings to obtain an IP address automatically from the modem router. If you can, try the A2. If the default wireless password has been changed, log in to the web management
A4. Reboot your modem router and try again. steps below. page and go to Basic > Wireless to retrieve or reset your password.
A5. Disable then enable the network adapter in use. A3. Ask your internet service provider for the VPI/VCI (or VLAN ID), connection type, internet
Q5. How do I restore the modem router to its factory default settings?
7106507331 REV1.0.0

service username and password, and make sure all are correctly entered into your router's
management page. A1. With the modem router powered on,
Q2. What should I do if the LED turns solid red?
©2017 TP-Link

A4. Restore the modem router to its factory default settings and reconfigure it by following the press and hold the RESET button on the
A1. Check your cables and make sure they are all plugged in correctly, including the instructions in this guide. modem router for approximately 2
WPS

telephone lines and power adapter. A5. Please contact our Technical Support if the problem persists. seconds until the LED quickly flashes,
A2. Restore your modem router to its factory default settings.
then release the button.
POWER ON/OFF RESET LAN1 LAN2 LAN3 LAN4 ADSL

A3. Remove the DSL splitter, directly connect the modem router to the phone jack and
Q4. What should I do if I forget my password? RESET Button: Press & Hold for 2 Seconds
follow this guide to reconfigure the modem router.
A4. Contact your ISP (internet service provider) to check the status of your DSL line. For the web management page: A2. Log in to the web management page of the modem router. Go to Advanced > System
A5. If the problem persists, contact our Technical Support. A1. If you are using a TP-Link ID to log in, click Forgot password on the login page and then Tools > Backup & Restore and click Factory Restore. The modem router will restore
follow the instructions to reset it. and reboot automatically.