+01EB01800201-1.

BOOK Page 1 Monday, October 3, 2011 10:28 AM

AIR CONDITIONER (SPLIT TYPE)

Owner’s Manual
Wireless remote controller kit
Model name:

TCB-AX32E2
Wireless remote controller
Generic model name
model name
TCB-AX32E2 WH-L11SE
Signal receiving unit
model name
SX-W4NE

Owner’s Manual English

 +01EB01800201-1.BOOK Page 1 Monday, October 3, 2011 10:28 AM

Thank you very much for purchasing TOSHIBA Remote controller for Air Conditioner.
Please read this owner's manual carefully before using your Remote controller for Air
Conditioner
• Be sure to obtain the “Owner’s manual” and “Installation manual” from constructor (or
dealer).
Request to constructor or dealer
• Please clearly explain the contents of the Owner's manual and hand over it.

Contents
1 Precautions for safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2 Changing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
3 Adjusting clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
4 Part names and functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
5 Operating unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
6 Operating unit with timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
7 Adjusting louver direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
8 Mounting remote controller holder . . . . . . . . . . . . . . . . . . . . . . 12
9 Operating air conditioner without remote controller . . . . . . . . 13
10 Before asking for repair work . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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1 Precautions for safety

WARNING

Installation
• Make sure to ask the qualified installation professional in electric work to install the remote controller.
If the remote controller is inappropriate installed by yourself, it may cause electric shock, fire or other trouble.
• Make sure to install the air conditioner specified by TOSHIBA and ask the exclusive dealer when installing. If the
air conditioner is installed by yourself, it may cause electric shock, fire or other trouble.
Operation
• Prevent any liquid from falling into the remote controller.
Do not spill juice, water or any kind of liquid.
It may cause machine failure, electric shock, fire or other trouble.
• When you are aware of something abnormal with the air conditioner (such as smells like something burning),
immediately turn off the main power supply switch or circuit breaker to stop the air conditioner, and make contact
with the dealer.
If the air conditioner is continuously operated with something abnormal, it may cause machine failure, electric
shock, fire or other trouble.
Reinstallation and repair
• Do not repair any unit by yourself.
Whenever the air conditioner needs repair, make sure to ask the dealer to do it.
If it is repaired imperfectly, it may cause electric shock, fire or other trouble.
• When reinstalling the air conditioner, contact with the dealer.
If the installation is insufficient, it may cause electric shock, fire or other trouble.

CAUTION
Installation
• Do not install the remote controller in a place where its signals do not reach the indoor unit.
• Do not install the remote controller in the place under the direct sunlight and close to any heat source. It may cause
machine failure.
• The fluorescent lamp with rapid start system or inverter system may disturb the signal reception. For details,
contact with the dealer of the air conditioner you have purchased.
Operation
• Do not drop or apply strong shock to the remote controller.
It may cause remote controller failure.
• Use batteries that meet the specifications.

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2 Changing batteries
Loading Batteries Removing Batteries
1 Remove the battery cover. 1 Remove the battery cover.
2 Insert 2 new batteries (R03 [AAA]) 2 Slap the batteries out lightly onto your
following the (+) and (-) positions. palm.

Batteries
• To replace the batteries, use two new batteries (R03
A
C
L

[AAA]).
• In normal use, the batteries will last about one year.
• Replace the batteries if there is no receiving beep from
the indoor unit or when the air conditioner cannot be
operated using the remote controller.
• To avoid malfunctions by battery leakage, remove the
batteries when not using the remote controller for
more than one month.

3 Adjusting clock
Setting the clock „ Adjusting clock
Before you start operating the air conditioner, set the
clock of the remote controller using the procedures given
FIX Hi-POWER
in this section. The clock panel on the remote controller SWING

will indicate the time regardless of whether the air

conditioner is in use or not.
CLR
2
TIMER

„ Initial setting
ON OFF
SLEEP SET
3
When batteries are inserted in the remote controller the CHK FILTER CLOCK

clock panel will indicate AM 0:00 and will flash. 1

SWING FIX Hi-POWER
1 CLOCK button

CLR
1 Push the CLOCK by tip of a pencil.
The CLOCK display flashes.
TIMER

ON OFF 2 TIMER ON
or OFF
button
SLEEP SET
2 Push the TIMER or button to set the current
ON OFF

CHK FILTER CLOCK time.

Each push of the TIMER button changes the time by
one minute.
1 TIMER ON
or OFF
button Pushing the TIMER button continually changes the
Push the TIMER or button to set the current
ON OFF
time by ten minutes.
time. 3 SET SET button
Each push of the TIMER button changes the time in
Push the SET SET button.
one minute steps.
The current time is indicated and the clock starts.
Pushing the TIMER button continually changes the
time in ten minute steps.
2 SET SET button
Push the SET SET button.
The current time is indicated and the clock starts.

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4 Part names and functions

„ Remote controller (WH-L11SE)
• Max. 8 indoor units can be operated by a remote controller as a group.
• Illustration of LCD shown below is for explanation. It may differ from the actual LCD.

4 Temperature button ( TEMP

)
1 TEMP

TEMP
... The set temperature is increased up to 30 °C.
... The set temperature is dropped down to 17
°C. (A receiving beep is heard.)
5 Fan speed button (FAN)
Push this button to select fan speed. When you
select AUTO, the fan speed is automatically
adjusted according to the room temperature.
You can also manually select the desired fan speed.
(LOW , LOW+ , MED ,
4 MED+ , HIGH )
Five patterns are displayed, but LOW+ is equal
to LOW , and MED+
13 5 to MED
The fan speed may not change depending on the
.

indoor unit.
(A receiving beep is heard.)
2 3 6 Auto louver button (SWING)
Push this button to swing the louver.
Only available for models with an airflow direction
16 15 louver.
(A receiving beep is heard.)
6 12 Push the SWING button to stop the louver swinging.
(A receiving beep is heard.)
7 11 7 Set louver button (FIX)
Push this button to adjust the airflow direction.
14 10 Only available for models with an airflow direction
louver.
(A receiving beep is heard.) It cannot be operated by
9 8 holding down the button. Push the button with some
interval.
8 Off timer button (OFF)
Push this button to set the OFF timer.
9 On timer button (ON)
Push this button to set the ON timer.
1 Infrared signal emitter 10 Reserve button (SET)
Transmits a signal to the indoor unit. Push this button to reserve time settings.
2 START/STOP button
(A receiving beep is heard.)
11 Cancel button (CLR)
Push the button to start operation.
(A receiving beep is heard.) Push this button to cancel ON timer and OFF timer.
Push the button again to stop operation. (A receiving beep is heard.)
(A receiving beep is heard.) 12 High power button (Hi-POWER)
If no receiving sound is heard from the indoor unit, Push this button to start the high power operation.
push the button twice.
3 Mode select button (MODE)
13 PRESET button
Push this button to change the operation mode to the
Push this button to select a mode. preferred operation mode memorized previously. To
Each time you push the button, a mode is selected memorize the operation mode, push this button for at
in a sequence that goes from A : Auto changeover least 3 seconds during the preferred operation
control, : Cool, : Dry, : Heat, : Fan only, mode. is displayed and the operation mode is
and back to A. (A receiving beep is heard.) memorized.

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14 SLEEP button „ Names and functions of

Push this button to start the OFF timer operation that
automatically adjusts the room temperature and the indications on wireless remote
fan speed.
You can select the OFF timer time from four
controller
durations (1, 3, 5 or 9 hours).
15 COMFORT SLEEP button Display
Push this button to start the OFF timer operation that All indications, except for clock time indication, are
automatically adjusts the room temperature and the indicated by pushing the START/STOP button.
fan speed.
You can select the OFF timer time from four
durations (1, 3, 5 or 9 hours). 1 3 2
16 QUIET button 10
Push this button to start quiet operation.
Pushing this button again will restore normal
operation.
8 7
9 5
6 4
• In the illustration, all indications are indicated for
explanation.
During operation, only the relevant indications will be
indicated on the remote controller.

1 Transmission mark
This transmission mark ( ) indicates when the
remote controller transmits signals to the indoor unit.
2 Mode display
Indicates the current operation mode.
(A : Auto changeover control, : Cool, : Dry,
: Heat, : Fan only)
3 Temperature display
Indicates the temperature setting (17 °C to 30 °C).
When you set the operating mode to : Fan only,
no temperature setting is indicated.
4 FAN speed display
Indicates the selected fan speed. AUTO or one of
five fan speed levels (LOW , LOW+ ,
MED , MED+ , HIGH )
can be indicated.
Indicates when the operating mode is :
Dry.
• Five patterns are displayed, but the actual fan
speed varies depending on the indoor unit type.
5 TIMER and clock time display
The time set for timer operation or clock time is
indicated.
The present time is always indicated except for
TIMER operation.
6 Hi POWER display
Indicates when the high power operation starts.
Push the Hi-POWER button to start and push it
again to stop the operation.
7 (PRESET) display
Indicated when memorizing the preferred operation
mode or when it has been memorized.
Also, this icon is indicated when the memorized
preferred operation is displayed.

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8 (COMFORT SLEEP) display 10 Swing display

Indicated during the OFF timer operation that Indicated during the swinging operation where the
automatically adjusts the room temperature and the horizontal louver automatically moves up and down.
fan speed. Each time you push the COMFORT
SLEEP button, the display changes in the sequence
NOTE
of 1h, 3h, 5h, and 9h. When both wired remote controller or central controller
9 (QUIET) display and wireless remote controller are used, display on the
Indicated during the quiet operation. screen of wireless remote controller may differ from the
actual operation in some cases.

„ Signal receiving unit

CAUTION
2 Disagreement in operation mode
• If “pi, pi” sound is heard, the display lamp goes on,
4 and the lamp and lamp flash alternately, the
operation is not performed with the desired mode.
3 5 • Even if you push START/STOP, MODE,
TEMPERATURE buttons when remote controller
6 operation is disabled by the central control or other
means, “pi” is heard 5 times and the button operation
is not accepted.
Receiving beep
1 The receiving beep is emitted from the receiving unit,
but the operation is not actually performed in the
following cases:
• The FIX (set louver) button is pushed for a model
without a louver (Duct type, Standing type).
• The FAN (fan speed) button is pushed for a
Concealed Duct Type model for which the only fan
1 Temporary operation button speed setting is “High.”
• A button is pushed on the wireless remote controller,
(See page 13) but there is no corresponding function for the model.
2 Signal receiving part
The signal sent from the remote controller is
received.
3 Display lamp
One of displays flashed while an error occurs. When
the display lamp flashes, refer to “Before asking for
repair work”.
4 lamp (Green)
This lamp illuminates when unit is on.
5 lamp (Green)
This lamp illuminates while the timer is reserved.
6 lamp (Orange)
• In heating operation this lamp illuminates in the
following cases;
The operation has started.
The temp. controller has worked.
The unit is under defrost operation.
• This lamp flashes while a trouble occurs.

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5 Operating unit
„ Cooling / Heating / Fan / Dry „ Automatic operation
operation (auto changeover)

Start Start

3 3
4
PRESET FAN PRESET FAN

TEMP 4 TEMP

MODE 1 MODE 1
2 2
1 START/STOP button ( ) 1 START/STOP button ( )
Push this button to start the air conditioner. Push this button to start the air conditioner.
2 Mode select button (MODE) 2 Mode select button (MODE)
Select Cool , Heat , or Fan only , Dry . Select A.
3 Temperature button ( TEMP
) 3 Temperature button ( TEMP
)
Set the desired temperature. Set the desired temperature.
When the air conditioner is in FAN ONLY operation,
the temperature display is not indicated.
4 Fan speed button (FAN)
Set a desired fan speed.
4 Fan speed button (FAN) Five patterns are displayed, but LOW+ is equal
Set a desired fan speed. to LOW , and MED+ to MED .
Five patterns are displayed, but LOW+ is equal
to LOW , and MED+ to MED . • Five patterns are displayed, but the actual fan speed
varies depending on the indoor unit type.
• Five patterns are displayed, but the actual fan speed • The OPERATION lamp (green) on the display lamp
varies depending on the indoor unit type. of the signal receiving unit lights.
• The OPERATION lamp (green) on the display lamp The operating mode is selected in accordance with the
of the signal receiving unit goes on. And operation room temperature and operation starts after
starts after approximately 3 minutes. approximately 3 minutes.
(If you select FAN ONLY mode, the unit will start • If the “A” mode is uncomfortable, you can select the
immediately.) desired conditions manually.
• The : Fan only mode does not control temperature.
• appears as the fan speed for the Dry Stop
operation, and the fan speed cannot be changed. START/STOP button ( )
Even if DRY appears on the remote controller display, Push this button again to stop the air conditioner.
the Dry function may not be available depending on
the indoor unit.
In this case, the Cool operation is performed. CAUTION
Stop • The Automatic operation is not available for SMMS
START/STOP button ( ) series units other than Super Heat Recovery Multi
Push this button again to stop the air conditioner. types. The receiving unit lamp blinks, and the alarm
sound is emitted. Change to another operation
mode.
• The alarm sound is also emitted on the Cooling only
models, and the Automatic operation is not
available.

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„ High power operation „ Quiet operation
The QUIET mode provides quiet operating status by
High power (Hi POWER) automatically setting the fan speed to the lowest speed.
The Hi POWER (high power operation) mode
automatically controls room temperature, airflow and
operation mode so that the room is quickly cooled in
summer and warmed in winter.

PRESET FAN

TEMP

MODE

PRESET FAN

TEMP COMFORT
QUIET SLEEP

MODE

SWING FIX Hi-POWER 1

COMFORT
QUIET SLEEP

SWING FIX Hi-POWER

1 Setting QUIET mode

1 QUIET button
Push the QUIET button after starting any operation.
Setting Hi POWER mode At the same time, the mark is indicated.

1 Hi-POWER button Cancelling QUIET mode

Push the Hi-POWER button after starting any
operation. At the same time, the “Hi POWER” mark 1 QUIET button
on the remote controller is indicated. Push the QUIET button once again.
At the same time, the mark on the remote
Cancelling Hi POWER mode controller disappears.
• When the QUIET mode is cancelled, the fan
1 Hi-POWER button speed changes to AUTO. You can change it to
Push the Hi-POWER button once again. your preferred speed.
At the same time, the “Hi POWER” mark on the
remote controller goes out.
CAUTION
CAUTION The QUIET mode cannot be activated in the DRY
operation.
• The Hi POWER mode cannot be activated in the
DRY and FAN ONLY operation and when the ON
TIMER operation is reserved. NOTE
• When Auto changeover control mode is selected,
the air conditioner does not automatically control the Under certain conditions, the quiet operation may not
room temperature. provide adequate cooling or heating due to the feature
of quietness.

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„ Preset operation
CAUTION
Set your preferred operation mode for future use.
The setting is memorized by the unit for future operation • The COMFORT SLEEP mode is not enabled in the
(except airflow direction). DRY or FAN ONLY operation.
• When Auto changeover control mode is selected,
the air conditioner does not automatically control the
room temperature.

„ Sleep timer operation

PRESET FAN
To start the sleep timer (OFF timer) operation
1 TEMP

Select your preferred operation.

1 Push the PRESET button for 3 seconds to

memorize the setting.
The mark is displayed. PRESET FAN

TEMP

When you push this button next time, the memorized MODE

operation mode will be enabled.

COMFORT
QUIET SLEEP

„ Comfort sleep operation SWING FIX Hi-POWER

COMFORT SLEEP mode is a OFF timer operation with

automatic temperature and fan speed adjustment. TIMER CLR

ON OFF

1 SLEEP SET

CHK FILTER CLOCK

PRESET FAN

TEMP

MODE

1 Push the SLEEP button.

COMFORT Select 1, 3, 5 or 9 hours for the OFF timer operation.
QUIET SLEEP

1 Push the COMFORT SLEEP button.

Select 1, 3, 5 or 9 hours for the OFF timer operation.

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6 Operating unit with timer

ON timer and OFF timer
CAUTION
• When you select the timer operation, the remote
controller automatically transmits the timer signal to
the indoor unit at the specified time. Therefore, keep
the remote controller in a location where it can
transmit the signal to the indoor unit properly.
Otherwise, the time lag of up to 15minutes will occur.
• If you do not push the SET SET button within 30
seconds after setting the time, the setting will be
PRESET FAN
cancelled.
TEMP

MODE Once you select the timer operation mode, the settings
are saved in the remote controller.
Thereafter, the air conditioner will start operating under
COMFORT the same conditions when you simply push the ON/OFF
QUIET SLEEP
button of the remote controller.

If the clock display is flashing, you cannot set the timer.

1
SWING FIX Hi-POWER
Follow the instructions in the section “Setting the clock”
and then set the timer.
TIMER CLR
3
ON OFF
Combined timer (Setting both ON and
SLEEP

CHK FILTER CLOCK

SET
2 OFF timers simultaneously)
OFF timer —> ON timer
Setting TIMER (Operation —> Stop —> Operation)
Set the timer during operation. The timer cannot be set if This feature is useful when you want to stop the air
the air conditioner is not running. conditioner after you go to sleep, and start it again in the
morning when you wake up or you return home.
1 ON/OFF TIMER button ( ON
or OFF
) Example:
Push the ON or OFF TIMER buttons as required. To stop the air conditioner and start it again next morning.
• The previous timer setting is displayed and
flashes along with ON/OFF timer display. Operation Operation again
Set the timer to the desired time.
Each push of the TIMER button changes the time in
ten minute steps. Stop
Pushing the TIMER button continually changes the
time in one hour step.
2 SET SET button
Push the SET SET button to set the timer.
The timer time is indicated and the timer starts. ▼ Setting combined TIMER
Cancelling TIMER 1. Push the OFF TIMER OFF
button to adjust the
3 CLR CLR button OFF timer.
Push the CLR CLR button to cancel the timer setting.
2. Push the ON TIMER ON
button to adjust the
ON timer.
3. Push the SET SET button.

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ON timer —> OFF timer

(Stop —> Operation —> Stop)
You can use this setting to start the air conditioner when
you wake up and stop it when you leave the house.
Example:
To start the air conditioner next morning and stop it.

Operation
Stop Stop

▼ Setting combined TIMER

1. Push the ON TIMER ON
button to adjust the
ON timer.
2. Push the OFF TIMER OFF button to adjust the
OFF timer.
3. Push the SET SET button.

• Either ON or OFF timer function which is closer to the

current time, is activated first.
• If the same time is set for both ON and OFF timers, no
timer operation is performed.
Also, the air conditioner may stop operating.

Every day combined timer (setting both

ON and OFF timer simultaneously and
activate every day.)
This feature is useful when you want to use combined
timer at the same time every day.

▼ Setting combined TIMER

1. Push the ON TIMER ON
button to adjust the
ON timer.
2. Push the OFF TIMER OFF button to adjust the
OFF timer.
3. Push the SET SET button.
4. After step 3, an arrow mark ( or ) flashes
for about 3 seconds and during this flashing,
push the SET button.
SET

During the every day timer is activating, both arrows ( ,

) are indicated.

Cancel the timer operation

Push the CLR CLR button.

Clock display
During the TIMER operation (ON-OFF, OFF-ON, OFF
timer) clock display is disappeared so as to show the
setting time. To see the present time, push SET button
briefly and the present time is displayed about 3 seconds.

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7 Adjusting louver direction
• The airflow direction cannot be set on models without an airflow direction louver.
(Example: Cassette type (4-way, 2-way, 1-way), Ceiling type)
• Never move the louver (air direction up / down adjusting plate) which is operated on the remote controller with hands
except a case of cleaning the louver.
• The louver angle does not change immediately after the FIX button is pushed. Check the louver status, and push
FIX button after a while.

To set louver direction To stop swinging

Push FIX button during operation. Louver direction Push SWING button once again while the louver is
changes each time the button is pushed. swinging. The louver can be stopped at a desired
position.
To start swinging
Push SWING button on the remote controller. Louver
swinging appears on the display and air direction CAUTION
automatically changes up and down.
• The louver angle does not change if the FIX button
Heating mode is pushed during SWING operation. Stop the SWING
Keep the louver pointed downward so that discharged hot operation before changing the louver angle.
air reaches the floor. • Do not operate the air conditioner for long hours with
the airflow direction set downward during the cooling
Cooling / dry mode or dry operation.
Keep the louver pointed upward. Otherwise, dew drop Otherwise, condensation may occur on the surface
may form around the discharge port and drop from the of the vertical airflow louver and cause dew dripping.
unit.

8 Mounting remote controller holder

• Direct the transmitter of the remote controller toward
the signal receiving unit.
„ To set the remote controller on
When the signal is normally received, “Pi” sound is a wall
heard once.
(“Pi, pi” sounds are heard only when the operation has
Check a signal is received correctly by pushing
started.)
START/STOP button at the position to be fixed.
• The standard distance for signal reception is
approximately 8 m vertically against the signal
receiving unit.
Remote controller holder
The distance differs a little according to the capacity of
the battery or other factor.
• Be careful there is not something to block the signal Mounting screw
between the signal receiving unit and the remote
controller.
• Do not put the remote controller on the place exposed
to the direct sunlight or air from the air conditioner or
near the stove, etc.
• Do not drop, throw, or clean with water the remote
controller.
• The signal may not be accepted in a room where the
electronic instantaneous-ON type or inverter type
Setting method of remote
fluorescent light is set. For details, contact the shop controller
which you purchased the air conditioner.
Put on.
1
Push.
2

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„ Wireless remote controller

A-B selection
Using 2 wireless remote controllers for the respective air
conditioners, when the 2 air conditioners are closely
"B" Display
installed. "00" Display
Wireless remote controller B setup
1. Start the air conditioner.
PRESET FAN
2. Point the wireless remote controller at the
indoor unit. NOTE
3. Push and hold CHK button on the wireless
• Repeat above step to reset wireless remote
remote controller by the tip of the pencil. controller to be A.
“00” will be shown on the display. • The wireless remote controllers do not display “A”.
• The factory default of the wireless remote controllers
4. Push MODE button during pushing CHK . is “A”.
“B” will be shown on the display and “00” will • A-B selection can be set with signal receiving unit.
be disappear and the air conditioner will turn For the further details, refer to the installation
OFF. The wireless remote controller B is manual.
memorized.

9 Operating air conditioner without remote

controller
In the following cases, the air conditioner can be operate without remote controller with temporary operation
button on the signal receiving unit.

• The battery in the remote controller expired.

• A trouble occurred on the remote controller.
• The remote controller has been lost.
2 Stop
Push temporary operation button once more.

1, 2

1 Start
Push temporary operation button.
• The operation mode is the one last selected.
If you want to change it, turn the power off and
then on, and push the temporary operation button
again.

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10 Before asking for repair work

Check the following before asking for repair work.

Check again
Phenomenon Possible cause Measures
Operation does The air conditioner is not working or a power failure Push START/STOP button on the
not start even if has occurred. remote controller again.
the switch is
The power switch is not turned on. Turn on the power switch if it is off.
turned on.
The air conditioner is in the ON timer operation. Cancel the timer operation.
The batteries of the remote controller have been Replace the batteries.
exhausted.
The LEDs on the signal receiving unit are not in Change the operation mode.
normal state or operation mode is not correct.
Is not the sate of the display lamp “Disagreement of (cool) and Change the operation mode.
(heat)” or “A (Automatic operation)”?

Contact the dealer from whom you purchased the air conditioner.
Phenomenon Possible cause
The LEDs flash. Communication error between signal receiving unit and indoor unit or
address setup error when the wired remote controller is used

Communication error between indoor unit and outdoor unit

The protective device of the indoor unit is activated.

The protective device of the outdoor unit is activated.

Temperature sensor error

The compressor of the outdoor unit is protected.

The air conditioner is performing a test run.

LEDs on the signal receiving unit : OFF : Blinking (at intervals of 0.5 seconds)
LED colour : Green : Green : Orange
Check those items. If any of those problems remains, stop the operation and turn off the power. Contact the dealer
whom you purchased the air conditioner from. Convey the air conditioner model name, wireless remote controller kit
model name, wireless remote controller model name, signal receiving unit model name and details of the error
(including LED flashing state). Do not repair any unit by yourself as it is dangerous.

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EB01800201-1