(Download PDF) Technology For Success and The Shelly Cashman Series Microsoft 365 Office 2021 Mindtap Course List Sandy Cable Full Chapter PDF
(Download PDF) Technology For Success and The Shelly Cashman Series Microsoft 365 Office 2021 Mindtap Course List Sandy Cable Full Chapter PDF
(Download PDF) Technology For Success and The Shelly Cashman Series Microsoft 365 Office 2021 Mindtap Course List Sandy Cable Full Chapter PDF
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The
Shelly
Cashman
Series
®
Concepts
& Office
Technology
for Success
Microsoft 365 &
® ®
Office 2021
Copyright 2023 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
This is an electronic version of the print textbook. Due to electronic rights restrictions,
some third party content may be suppressed. Editorial review has deemed that any suppressed
content does not materially affect the overall learning experience. The publisher reserves the right
to remove content from this title at any time if subsequent rights restrictions require it. For
valuable information on pricing, previous editions, changes to current editions, and alternate
formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for
materials in your areas of interest.
Important Notice: Media content referenced within the product description or the product
text may not be available in the eBook version.
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Technology for Success and The Shelly Cashman © 2023, 2020, 2017 Cengage Learning, Inc. ALL RIGHTS RESERVED.
Series Microsoft® 365 & Office 2021 No part of this work covered by the copyright herein may be reproduced
or distributed in any form or by any means, except as permitted by U.S.
Authors: Sandy Cable, Jennifer T. Campbell,
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Brief Contents
Getting to Know Microsoft Office Versions��������������������������������������������������������������OFF-1
Using SAM Projects and Textbook Projects������������������������������������������������������������� SAM-1
Introduction to Technology for Success: Computer Concepts���������������������������������CC I-1
Computer Concepts
Module 1: Impact of Digital Technology���������������������������������������������������������������CC 1-1
Module 2: The Web�������������������������������������������������������������������������������������������������CC 2-1
Module 3: Computer Hardware������������������������������������������������������������������������������CC 3-1
Module 4: Operating Systems and File Management��������������������������������������������CC 4-1
Module 5: Software and Apps�������������������������������������������������������������������������������CC 5-1
Module 6: Security and Safety������������������������������������������������������������������������������CC 6-1
Word 2021
Module 1: Creating and Modifying a Flyer���������������������������������������������������������WD 1-1
Module 2: Creating a Research Paper�����������������������������������������������������������������WD 2-1
Module 3: Creating a Business Letter�����������������������������������������������������������������WD 3-1
PowerPoint 2021
Module 1: Creating and Editing Presentations with Pictures������������������������������� PPT 1-1
Module 2: Enhancing Presentations with Shapes and SmartArt������������������������� PPT 2-1
Module 3: Inserting WordArt, Charts, and Tables������������������������������������������������ PPT 3-1
iii
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
iv Brief Contents Technology for Success and The Shelly Cashman Series Microsoft® 365 & Office 2021
Excel 2021
Module 1: Creating a Worksheet and a Chart��������������������������������������������������������EX 1-1
Module 2: Formulas, Functions, and Formatting����������������������������������������������������EX 2-1
Module 3: Working with Large Worksheets, Charting, and What-If Analysis�������EX 3-1
Access 2021
Module 1: Databases and Database Objects: An Introduction������������������������������ AC 1-1
Module 2: Querying a Database���������������������������������������������������������������������������� AC 2-1
Module 3: Maintaining a Database����������������������������������������������������������������������� AC 3-1
Index��������������������������������������������������������������������������������������������������������������������������������������������IND-1
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Contents
Getting to Know Microsoft Office Versions OFF-1
Using SAM Projects and Textbook Projects SAM-1
Introduction to Technology for Success: Computer Concepts CC I-1
Module TWO
Technology for Success: The Web
Computer Concepts Module Objective: Complete research using information
gathered from reliable online sources.
Module ONE Explain the Role of the Web in Daily Life CC 2-2
Impact of Digital Technology Define Web Browsing Terms CC 2-2
Module Objective: Analyze the ways in which technology Explain the Purpose of a Top-Level Domain CC 2-5
has revolutionized the last quarter of the century. Describe Internet Standards CC 2-5
Explain Society’s Reliance on Technology CC 1-2 Describe Websites and Webpages CC 2-5
Outline the History of Computers CC 1-2 Identify the Types of Websites CC 2-6
Explain the Impact of the Internet of Things and Explain the Pros and Cons of Web Apps CC 2-8
Embedded Computers CC 1-3 Identify the Major Components of a Webpage CC 2-9
ATMs and Kiosks CC 1-4 Identify Secure and Insecure Websites CC 2-10
IoT at Home CC 1-5 Use E-commerce CC 2-10
IoT in Business CC 1-5 Explain the Role of E-commerce in Daily Life CC 2-11
Discover Uses for Artificial Intelligence CC 1-6 Use E-commerce in Business Transactions CC 2-11
Explore the Impact of Virtual Reality CC 1-6 Use E-commerce in Personal Transactions CC 2-12
The Digital Divide CC 1-7 Find E-commerce Deals CC 2-13
Develop Personal Uses for Technology CC 1-7 Apply Information Literacy Skills to Web
Explore Personal Uses for Technology CC 1-7 Searches CC 2-13
Use Robotics and Virtual Reality CC 1-8 Define Information Literacy CC 2-14
Utilize Technology in Daily Life CC 1-9 Explain How Search Engines Work CC 2-14
Use Technology to Assist Users with Disabilities CC 1-10 Use Search Tools and Strategies CC 2-14
Apply Green Computing Concepts to Daily Life CC 1-11 Refine Web Searches CC 2-15
Enterprise Computing CC 1-12 Conduct Online Research CC 2-17
Explain the Role of Technology Use Specialty Search Engines CC 2-17
in the Professional World CC 1-13 Evaluate Online Information CC 2-18
List the Ways that Professionals Might Gather Content from Online Sources CC 2-19
Use Technology in the Workplace CC 1-13 Apply Information Literacy Standards CC 2-21
Technology in K-12 Education CC 1-13 Summary CC 2-22
Technology in Higher Education CC 1-13 Review Questions CC 2-23
Technology in Healthcare CC 1-13 Discussion Questions CC 2-24
Technology in the Transportation Industry CC 1-13 Critical Thinking Activities CC 2-24
Technology in Manufacturing CC 1-14 Key Terms CC 2-25
Explore Technology Careers CC 1-14
Explore How You Might Prepare for a Module Three
Career in Technology CC 1-16 Computer Hardware
Summary CC 1-18 Module Objective: Demonstrate familiarity with using
Review Questions CC 1-18 and maintaining computer hardware.
Discussion Questions CC 1-19 Categorize the Various Types of Computer
Critical Thinking Activities CC 1-19 Hardware CC 3-2
Key Terms CC 1-19 Define Each Component of Computer Hardware CC 3-2
v
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vi Contents Technology for Success and The Shelly Cashman Series Microsoft® 365 & Office 2021
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Technology for Success and The Shelly Cashman Series Microsoft® 365 & Office 2021 Contents vii
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
viii Contents Technology for Success and The Shelly Cashman Series Microsoft® 365 & Office 2021
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Technology for Success and The Shelly Cashman Series Microsoft® 365 & Office 2021 Contents ix
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
x Contents Technology for Success and The Shelly Cashman Series Microsoft® 365 & Office 2021
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Technology for Success and The Shelly Cashman Series Microsoft® 365 & Office 2021 Contents xi
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
xii Contents Technology for Success and The Shelly Cashman Series Microsoft® 365 & Office 2021
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Technology for Success and The Shelly Cashman Series Microsoft® 365 & Office 2021 Contents xiii
Using Drag and Drop to Move or Copy Cells EX 3-12 Goal Seeking EX 3-56
Using Cut and Paste to Move Cells EX 3-13 To Goal Seek EX 3-56
Inserting and Deleting Cells in a Worksheet EX 3-13 Insights EX 3-58
To Insert a Row EX 3-14 To Use the Smart Lookup Insight EX 3-58
Inserting Columns EX 3-15 Accessibility Features EX 3-59
Inserting Single Cells or a Range of Cells EX 3-15 Summary EX 3-60
Deleting Columns and Rows EX 3-16 Apply Your Knowledge EX 3-61
To Enter Numbers with Format Symbols EX 3-16 Extend Your Knowledge EX 3-62
To Enter the Projected Monthly Sales EX 3-17 Expand Your World EX 3-64
To Enter and Format the System Date EX 3-18 In the Lab EX 3-65
Absolute versus Relative Addressing EX 3-20
To Enter a Formula Containing Absolute
Cell References EX 3-22 Microsoft Access 2021
Making Decisions—The IF Function EX 3-24
To Enter an IF Function EX 3-25 Module one
To Enter the Remaining Formulas for January EX 3-26 Databases and Database Objects:
To Copy Formulas with Absolute Cell An Introduction
References Using the Fill Handle EX 3-27 Objectives AC 1-1
To Determine Row Totals in Nonadjacent Cells EX 3-28 Introduction AC 1-1
Nested Forms of the IF Function EX 3-29 Project—Database Creation AC 1-1
Adding and Formatting Sparkline Charts EX 3-30 Creating a Database AC 1-4
To Add a Sparkline Chart to the Worksheet EX 3-30 To Create a Database AC 1-5
To Change the Sparkline Style and Copy To Create a Database Using a Template AC 1-6
the Sparkline Chart EX 3-31 The Access Window AC 1-6
To Change the Sparkline Type EX 3-32 Navigation Pane and Access Work Area AC 1-6
Customizing Sparkline Charts EX 3-33 Determining Tables and Fields AC 1-7
Formatting the Worksheet EX 3-33 Naming Tables and Fields AC 1-7
To Assign Formats to Nonadjacent Ranges EX 3-34 Determining the Primary Key AC 1-7
To Format the Worksheet Titles EX 3-36 Determining Data Types for the Fields AC 1-7
To Assign Cell Styles to Nonadjacent Creating a Table in Datasheet View AC 1-9
Rows and Colors to a Cell EX 3-37 To Modify the Primary Key AC 1-10
To Copy a Cell’s Format Using the Format To Define the Remaining Fields in a Table AC 1-12
Painter Button EX 3-38 Making Changes to the Structure AC 1-13
To Format the What-If Assumptions Table EX 3-39 To Save a Table AC 1-14
Adding a Clustered Column Chart to To View the Table in Design View AC 1-15
the Workbook EX 3-39 Checking the Structure in Design View AC 1-16
To Draw a Clustered Column Chart on a To Close the Table AC 1-16
Separate Chart Sheet Using the To Add Records to a Table AC 1-17
Recommended Charts Feature EX 3-40 Making Changes to the Data AC 1-20
To Insert a Chart Title EX 3-42 Navigation Buttons AC 1-21
To Add Data Labels EX 3-42 To Resize Columns in a Datasheet AC 1-21
To Apply Chart Filters EX 3-43 To Create a Table in Design View AC 1-24
To Add an Axis Title to the Chart EX 3-44 Correcting Errors in the Structure AC 1-25
To Change the Chart Style EX 3-45 Populating the Patients Table AC 1-25
To Modify the Chart Axis Number Format EX 3-46 To Close the Table AC 1-26
To Remove Filters and Data Labels EX 3-47 To Resize Columns in a Datasheet AC 1-26
Organizing the Workbook EX 3-48 Importing Additional Access Database
To Rename and Color Sheet Tabs EX 3-48 Tables into an Existing Database AC 1-26
To Reorder the Sheet Tabs EX 3-48 Additional Database Objects AC 1-29
To Check Spelling in Multiple Sheets EX 3-49 Creating Queries AC 1-29
To Preview and Print the Worksheet EX 3-49 To Use the Simple Query Wizard to
Changing the View of the Worksheet EX 3-50 Create a Query AC 1-29
To Shrink and Magnify the View of a Using Queries AC 1-31
Worksheet or Chart EX 3-50 Creating Forms AC 1-31
To Split a Window into Panes EX 3-52 To Create a Form AC 1-31
To Remove the Panes from the Window EX 3-53 Using a Form AC 1-34
To Freeze Worksheet Columns and Rows EX 3-53 To Create a Report Using the Report Wizard AC 1-34
To Unfreeze the Worksheet Using Layout View in a Report AC 1-36
Columns and Rows EX 3-55 Database Properties AC 1-37
What-If Analysis EX 3-55 Special Database Operations AC 1-37
To Analyze Data in a Worksheet by Backup and Recovery AC 1-37
Changing Values EX 3-55 Compacting and Repairing a Database AC 1-38
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
xiv Contents Technology for Success and The Shelly Cashman Series Microsoft® 365 & Office 2021
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Technology for Success and The Shelly Cashman Series Microsoft® 365 & Office 2021 Contents xv
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The
Shelly
Cashman
Series
®
Concepts
& Office
Technology
for Success
Microsoft 365 &
® ®
Office 2021
Copyright 2023 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Getting to Know
Microsoft Office Versions
Cengage is proud to bring you the next edition of Microsoft Office. This
edition was designed to provide a robust learning experience that is not
dependent upon a specific version of Office.
Microsoft supports several versions of Office:
• Office 365: A cloud-based subscription service that delivers
Microsoft’s most up-to-date, feature-rich, modern productivity tools
direct to your device. There are variations of Office 365 for business,
educational, and personal use. Office 365 offers extra online storage
and cloud-connected features, as well as updates with the latest
features, fixes, and security updates.
• Office 2021: Microsoft’s “on-premises” version of the Office apps,
available for both PCs and Macs, offered as a static, one-time
purchase and outside of the subscription model.
• Office Online: A free, simplified version of Office web applications
(Word, Excel, PowerPoint, and OneNote) that facilitates creating and
editing files collaboratively.
Office 365 (the subscription model) and Office 2021 (the one-time pur-
chase model) had only slight differences between them at the time this
content was developed. Over time, Office 365’s cloud interface will con-
tinuously update, offering new application features and functions, while
Office 2021 will remain static. Therefore, your onscreen experience may
differ from what you see in this product. For example, the more advanced
features and functionalities covered in this product may not be available
in Office Online or may have updated from what you see in Office 2021.
For more information on the differences between Office 365, Office 2021,
and Office Online, please visit the Microsoft Support site.
Cengage is committed to providing high-quality learning solutions for
you to gain the knowledge and skills that will empower you throughout
your educational and professional careers.
Thank you for using our product, and we look forward to exploring the
future of Microsoft Office with you!
Getting to Know Microsoft Office Versions OFF-1
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Using SAM Projects
and Textbook Projects
SAM Projects allow you to actively apply the skills you learned live in
Microsoft Word, Excel, PowerPoint, or Access. Become a more productive
student and use these skills throughout your career.
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Step 2: Save Work to SAM
• Ensure you rename your project file to match the Expected File
Name.
• Upload your in-progress or completed file to SAM. You can down-
load the file to continue working or submit it for grading in the
next step.
Step 3: Submit for Grading
• Upload the completed file to SAM for immediate feedback and to
view the available Reports.
• The Graded Summary Report provides a detailed list of project
steps, your score, and feedback to aid you in revising and re-
submitting the project.
• The Study Guide Report provides your score for each project
step and links to the associated training and textbook pages.
• If additional attempts are allowed, use your reports to assist with
revising and resubmitting your project.
• To re-submit the project, download the file saved in step 2.
• Edit, save, and close the file, then re-upload and submit it again.
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Step 3: Submit for Grading
• Upload the completed file to SAM for immediate feedback and to
view available Reports.
• The Graded Summary Report provides a detailed list of project
steps, your score, and feedback to aid you in revising and
resubmitting the project.
• The Study Guide Report provides your score for each project
step and links to the associated training and textbook pages.
• If additional attempts are allowed, use your reports to assist with
revising and resubmitting your project.
• To re-submit the project, download the file saved in step 2.
• Edit, save, and close the file, then re-upload and submit it again.
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
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Introduction to
Technology for Success:
Computer Concepts
You probably use technology dozens of times a day on your phone,
computer, and other digital devices to keep in touch with friends and
family, research and complete school assignments, shop, and entertain
yourself. Even though you use technology every day, understanding how
that technology works and how it can work for you will give you the
edge you want as you pursue your education and career.
Technology for Success: Computer Concepts will explain the What,
Why, and How of technology as it relates to your life, so you can unlock
the door to success in the workplace, at home, and at school. It also
provides increased skills and safety with the digital devices you use.
Technology for Success: Computer Concepts will help you master the
computer concepts you need to impress at your dream job interview in
this age of digital transformation.
Key Features
Based on extensive research and feedback from students today,
it has been found that students absorb information more easily if the
topics are broken down into smaller lessons that are clearly related to
their lives. With this in mind, and to ensure a deeper understanding
of technology in the real world, Technology for Success: Computer
Concepts uses the following approach to helping you understand and
apply its contents:
• Headings distill key takeaways to help learners understand the big
picture and serve as the building blocks of the module designed to
help you achieve mastery.
• Review Questions help you test your understanding of each topic.
• Discussion Questions and Critical Thinking Activities help you apply
your understanding of the module to the real world.
• Key Terms list highlights terms you should know to master the
module content.
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Digital Learning Experience
The online learning experience includes hands-on trainings, videos that
cover the more difficult concepts, and critical thinking challenges that
encourage you to problem-solve in a real-world scenario. Technology for
Success: Computer Concepts is designed to help you build foundational
knowledge and integrate it into your daily life with interactive
experiences in the MindTap and SAM platforms.
• Readings cover focused, concrete content designed to reinforce
learning objectives.
• Videos complement the reading to reinforce the most difficult
concepts.
• Critical Thinking Challenges place you in real-world scenarios to
practice your problem-solving and decision-making skills.
• SAM Trainings are comprised of brief, skills-based videos which are
each followed by an assessment. SAM trainings are designed to give
you concrete experience with specific technology skills.
• Module Exams assess your understanding of how the learning
objectives connect and build on one another.
• In The News RSS Feeds share the latest technology news to help you
understand its impact on our daily lives, the economy, and society.
RSS Feeds are currently only available to MindTap users.
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Impact of Digital
MODULE
Technology 1
Fatima looks
her best for her
profile picture.
KimSongsak/Shutterstock.com
Fatima Aktar is finishing her degree in social media marketing. During her time at school
she has learned about how to use technology for productivity, and specifically how to
use technology in social media marketing. Fatima recently visited her school’s career
counseling center and received a list of tips to use technology to find an entry-level job
in her field. She will use the technology with which she is familiar to search for openings,
research the companies, schedule and keep track of interviews, and create a professional
online presence.
•D
evelop personal uses for technology to help
with productivity, learning, and future growth
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IN THE COURSE of a day you might use technology to complete
assignments, watch a streaming video, flip through news head-
lines, search for directions, make a dinner reservation, or buy
something online. At school, at home, and at work, technology
plays a vital role in your activities.
In this module, you will learn how technology has developed
over time, explore the ways technology impacts our daily home
and work lives, and discover how to choose and prepare for a
career in technology.
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In the 1970s and 1980s, computers meant for personal use started Figure 1-2: Apple II computer
to gain popularity. In 1978, Steve Jobs and Steve Wozniak of Apple
Computer Corporation introduced the Apple II ( Figure 1-2), a
preassembled computer with color graphics and popular spread-
sheet software called VisiCalc.
IBM followed Apple’s lead in 1981, introducing its personal
computer (PC). Other manufacturers also started making similar
machines, and the market grew. Since 1981, the number of PCs in
use has grown to the billions. However, many people today use t ablets
and smartphones in addition to or instead of PCs.
Today’s computers have evolved into connected devices that can share
data using the Internet or wireless networks. They are smaller, faster,
and have far greater capabilities than previous computers. In fact, your
smartphone probably has more computing power than the computer
that guided the Apollo mission to the moon in 1969!
Anton_Ivanov/Shutterstock.com
Explain the Impact of the Internet
of Things and Embedded Computers
The Internet of Things (IoT) is an environment where processors
are embedded in every product imaginable (things), and these
things communicate with one another via the Internet or wireless
networks. Alarm clocks, coffeemakers, thermostats, streetlights, navigation systems, and
much more are enhanced by the growth of IoT. IoT-enabled devices often are referred to
as smart devices (Figure 1-3) because of their ability to communicate, locate, and predict.
Smart devices often have associated apps to control and interact with them.
Figure 1-3: Smart devices use IoT to control home functions, such as a thermostat
Andrey_Popov/Shutterstock.com
The basic premise of IoT is that objects can be tagged, tracked, and monitored through
a local network or across the Internet. Communication technologies such as Bluetooth,
RFID tags, near-field communications (NFC), and sensors have become readily available,
more powerful, and less expensive. Sensors and tags can transmit data to a server on the
Internet over a wireless network at frequent intervals for analysis and storage.
Developments in Big Data have made it possible to efficiently access, store, and process
the mountain of data reported by sensors. Mobile service providers offer connectivity to a
variety of devices so that transmitting and receiving data can take place quickly.
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An embedded computer is a computer that functions as one component in a larger prod-
uct, and which has a specific purpose. Embedded computers usually are small and have
limited hardware on their own but enhance the capabilities of everyday devices. Embed-
ded computers perform a specific function based on the requirements of the product in
which they reside. For example, an embedded computer in a printer monitors the ink lev-
els, detects paper jams, and determines if the printer is out of paper.
Embedded computers are everywhere. This technology enables computers and devices
to connect with one another over the Internet using IoT. You encounter examples of
embedded computers multiple times a day, perhaps without being aware of it.
Today’s vehicles have many embedded computers. These enable you to use a camera to
guide you when backing up, warn you if a vehicle or object is in your blind spot, or alert
you to unsafe road conditions. Recently, all new cars were required to include backup cam-
eras and electronic stability control, which can assist with steering the car in case of skid-
ding. All of this technology is intended to make driving safer (Figure 1-4).
Figure 1-4: Some of the embedded computers designed to improve safety, security, and performance in today’s vehicles
Smartphone apps, such as the OnStar RemoteLink app shown
here, remotely start the engine, unlock doors, stream music
through the vehicle’s sound system, display driving directions,
Nir Levy/Shutterstock.com; Santiago Cornejo/Shutterstock.com; Zapp2Photo/Shutterstock.com; Kenneth-Cheung/
and more.
iStockphoto.com; Marcin Laska/iStockphoto.com; pagadesign/iStockphoto.com; Source: OnStar, LLC
Critics of in-vehicle technology claim that it can provide drivers with a false sense of
security. If you rely on a sensor while backing up, parking, or changing lanes, you may miss
other obstructions that can cause a crash. Reliance on electronic stability control may cause
you to drive faster than conditions allow, or to pay less attention to the distance between
your vehicle and others.
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Kiosks enable self-service transactions in hotels and airports, for example, to enable users
to check in for a flight or room. Healthcare providers also use kiosks for patients to check
in and enter information, such as their insurance card number.
IoT at Home
IoT enables you to manage devices remotely in your home, such as to start the washing
machine at a certain time, view potential intruders via a webcam, or adjust the room tem-
perature. Personal IoT uses include wearable fitness trackers that record and send data to
your smartphone or computer about your exercise activity, the number of steps you take in
a day, and your heart rate.
Figure 1-5 shows an example of how IoT can help manage your daily tasks.
Figure 1-5: IoT-enabled devices can help you with daily tasks such as grocery shopping
Refrigerator Refrigerator sends Refrigerator adds Phone determines Phone sends store
detects a text to your ‘buy milk’ to your the closest grocery address to your
milk is low phone that you scheduling app store with the vehicle’s
need milk lowest milk navigation
price system
IoT continues to advance its capabilities, and can help you maintain a secure, energy-
efficient, connected, voice-activated, remotely accessible home.
IoT in Business
All businesses and areas of business can take advantage of IoT. Manufacturing can use sen-
sors to monitor processes and increase quality of finished goods (Figure 1-6). Retail can use
sensors to track inventory or send coupons to customers’ phones while they shop. Shipping
companies can track mileage and location of their trucks and monitor driving times to
ensure the safety of their drivers.
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A healthcare provider can use IoT to:
• Connect to a patient’s wearable blood pressure or glucose monitor
• Send prescription updates and changes to a pharmacy, and alert the patient of the
prescription
• Track and store data provided by wearable monitors to determine necessary follow-up
care
• Send the patient reminders about upcoming appointments or tests
The uses of IoT are expanding rapidly, and connected devices continue to impact and
enhance business practices at all levels.
Figure 1-7: Augmented reality combines real images with digital information
Zapp2Photo/Shutterstock.com
Although VR developers work mostly with digital graphics and animation, they also use
AI when creating virtual creatures that make decisions and change their behavior based on
interactions with others. A VR developer can create an entire 3-D environment that con-
tains infinite space and depth.
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The Digital Divide
All of this technology has many uses for both personal and business needs. However, it is
not available to everyone. The digital divide is the gap between those who have access to
technology and its resources and information, especially on the Internet, and those who do
not. Socioeconomic and demographic factors contribute to the digital divide, which can
impact individuals, households, businesses, or geographic areas.
Imagine the educational opportunities when you have access to high-speed, unfiltered
Internet content; your own laptop, tablet, or smart device; and software to create, track,
and process data and information. Then compare these opportunities with the opportu-
nities available to students who live in countries where the government restricts access to
Internet content, and economics prevent them from owning their own devices and the
software or apps used on them. These inequalities affect learning, knowledge, and oppor-
tunities and can have a lasting impact on the future of those affected.
Corporations, non-profits, educational institutions, and governments are working on
solutions to narrow the digital divide so that all learners can become digitally literate.
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Another use of AI is natural language processing. Natural language processing is a form
of data input in which computers interpret and digitize spoken words or commands. In
some cases, users must train the software to recognize the user’s speech patterns, accent, and
voice inflections. Digital assistants like Amazon’s Alexa or Apple’s Siri use natural language
processing to respond to your verbal commands or questions, using search technology to
provide answers or perform a task, such as adding an item to a grocery list (Figure 1-8).
Figure 1-8: Smart devices provide you with assistance, answers, and more
Denys Prykhodov/Shutterstock.com
Robots can also assist surgeons. A robotic arm or instrument can be more precise, flex-
ible, and controlled than a human hand. 3-D cameras enable the surgeon to see inside the
body. Robotic surgeries often take less time to heal and can prevent risk of infection because
they require a smaller incision site. However, robots require a surgeon to control and direct
the operation. Surgeons must not only be trained medically, but also to use the robot.
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Self-driving cars use cameras to change speed due to traffic. They rely on GPS to nav-
igate the best and fastest route. The proponents say that they reduce dangers related to
human error. One of the biggest concerns about self-driving cars is that they may contrib-
ute to accidents caused by distracted driving.
Outside of gaming, science and medicine use VR for training and research. For exam-
ple, medical students can use VR to practice their emergency medicine skills. NASA uses
VR to simulate space flight and the environments of other planets. Other commercial uses
include enabling potential home buyers to move through a home’s various rooms, or con-
struction companies to show a preview of the completed building.
When you make a decision based on observation, or answer a question, your brain and
senses prompt you to use your past experiences, knowledge base, and visual and other sen-
sory clues to come up with a response. AI and other technologies that mimic human action
use some of the same processes. Computers learn from past interactions to predict likely
outcomes or responses. They use databases and Internet searches to come up with answers
to questions. Cameras can read faces and analyze voices to recognize users.
Figure 1-10: You can use apps to find information about public transit options
Rawpixel.com/Shutterstock.com
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an alert when the train is incoming. As the subway speeds towards the next station, it relies
on sensors to determine any oncoming traffic and report delays, changes in routes, and the
next available stop.
After work, you decide to take your car and go shopping. You program your vehicle’s
GPS to take you to the nearest mall. As you drive, your car senses the space between you
and the car ahead and slows your speed to keep a safe distance. Outside the mall, you use
a parking app to locate a parking spot near the front door and use your car’s cameras to
safely navigate into the spot.
Before heading into the store, you decide to check your balance on your debit card. Your
banking app tells you how much money is in your checking account. You tap to transfer
$40 to your smartphone’s payment app, then you head to the store.
You walk into a clothing store, searching for a new sweater. You talk to a sales associate,
who uses her tablet to look up your personal profile, including past purchases, based on
your phone number. The sales associate tells you what size you wear, and what colors you
have bought in the past few years. Together, you find a sweater that fits and that you don’t
currently have anything like in your wardrobe. Before using the store’s self-checkout, you
check your store loyalty app on your smartphone to see what coupons are available.
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Screen reader technology uses audio output to describe the contents of the screen. Screen
readers can read aloud webpages and documents or provide narration of the computer or
device’s actions. Alternative text (alt text) is descriptive text added to an object, such as a
picture or drawing (Figure 1-12). A screen reader will read the alt text aloud so that the user
understands the image and its purpose. Webpages and documents should include alt text
for all images. Alt text can be as simple as the name of a famous individual shown in a pho-
tograph, or more complex, such as interpreting the results of a chart or graph. Productivity
applications such as Microsoft Office and webpage creation apps prompt users to add alt
text, and sometimes provide suggested alt text content.
Alt text
Colorful hot air balloons
flying over champagne
vineyards at sunset,
Montagne de Reims,
France
Miki Studio/Shutterstock.com
Users with a hearing disability can instruct programs or apps to display words or other
visual clues instead of sounds, such as for a notification from an app. Captioning software
displays scrolling text for dialogue in a video. Cameras can interpret sign language gestures
into text.
Mobility issues can impact a user’s ability to interact with hardware, such as a key-
board or a mouse. Users with limited hand mobility can use an on-screen keyboard, a
keyboard with larger keys, or a hand-mounted pointer to control the pointer or inser-
tion point. Alternatives to mouse buttons include a hand pad, a foot pedal, a receptor
that detects facial motions, or a pneumatic instrument controlled by puffs of air. Users
with conditions that cause hands to move involuntarily can purchase input devices such
as a keyboard or mouse that are less sensitive to accidental interaction due to trembling
or spasms.
Users with learning disabilities might struggle with reading words on a screen, hand-
writing, or retaining information. Technologies that help these users learn or perform tasks
include:
• Speech recognition programs so the user can input data or information verbally
• Graphic organizers to enable a user to create an outline or structure of information
• Audio books to read information aloud to the user instead of reading on a printed
page or on the screen
The basic premise of assisted technology is to improve accessibility for all users and
provide the same opportunities to learn, work, and play, no matter what limitations a
user has.
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Figure 1-13: Look for the Energy Star logo when Personal computers, displays, printers, and other devices should comply
purchasing appliances or devices with guidelines of the ENERGY STAR program (Figure 1-13). The United
States Department of Energy (DOE) and the United States Environmental
Protection Agency (EPA) developed the ENERGY STAR program to help
reduce the amount of electricity used by computers and related devices.
This program encourages manufacturers to create e nergy-efficient
devices. For example, many devices switch to sleep or power save mode
after a specified amount of inactive time.
US Environmental Protection Agency, ENERGY STAR program
Organizations can implement a variety of measures to reduce electrical waste, such as:
• Consolidating servers
• Purchasing high-efficiency equipment
• Using sleep modes and other power management features for computers and devices
• Buying computers and devices with lower power consumption processors and power
supplies
• Using outside air, when possible, to cool the data center or computer facility
• Allowing employees to telecommute to save gas and reduce emissions from vehicles
Green computing practices are usually easy to implement and can make a huge impact
on the environment.
Enterprise Computing
A large business with many employees is known as an enterprise. Enterprise computing
refers to the use of technology by a company’s employees to meet the needs of a large busi-
ness. Each department of a company uses technology specific to its function. Table 1-1
shows some of the uses of technology for different functional units.
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Explain the Role of Technology
in the Professional World
Nearly every job requires you to interact with technology to complete projects, exchange
information with coworkers, and meet customers’ needs. Whether you are looking for a job
in a technology field or other area, you can use technology to prepare for and search for a job.
Technology in Healthcare
Physicians use computers to monitor patients’ vital signs and research symptoms and
diagnoses. The mobile health (mHealth) trend refers to healthcare professionals using
smartphones or tablets to access health records stored in the cloud, and patients using
digital devices to monitor their conditions and treatments, reducing the need for visits to
the doctor’s office. For example, mHealth apps can track prescription information, text
reminders to take medication, or refill the prescription. Medical monitoring devices, such
as electronic bracelets, collect vital signs and send the data to a specialist. Patients can
ingest smart pills that contain sensors to monitor medication or contain tiny cameras
to enable a physician to view the patient’s internal organs without invasive procedures.
Healthcare also uses 3-D printers to manufacture skin for burn patients, and prosthetic
devices and casts.
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progress of your package as it makes its way to you. Computers find an efficient route for
the packages and track their progress (Figure 1-14). Drivers use GPS to navigate quickly
and safely, avoiding traffic and hazardous conditions. Soon, self-driving trucks will use
robotics for mechanical control. Automated vehicles increase independent transportation
options for people with disabilities.
Figure 1-14: The transportation industry uses code scanning to track packages
Pro_Vector/Shutterstock.com
Technology in Manufacturing
Manufacturers use computer-aided manufacturing (CAM) to streamline production and
ship products more quickly. With CAM, robots perform work that is too dangerous,
detailed, or monotonous for people. In particular, they play a major role in automotive
manufacturing. For example, robots typically paint the bodies of cars because painting
is complex, difficult, and hazardous. Pairing robotic systems with human workers also
improves quality, cost efficiency, and competitiveness. Computers and mobile devices
make it possible to order parts and materials from the warehouse to assemble custom
products. A company’s computers monitor assembly lines and equipment using machine-
to-machine (M2M) communications.
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devices, and networks run smoothly. They also determine when and if the organization
requires new hardware, mobile devices, or software. IT jobs typically are divided into the
areas shown in Table 1-2.
Table 1-2: IT responsibilities
IT area Responsibilities
Management Directs the planning, research, development,
evaluation, and integration of technology
Research and software Analyzes, designs, develops, and implements new
development information technology and maintains existing systems
Technical support Evaluates and integrates new technologies, administers
the organization’s data resources, and supports the
centralized computer operating system and servers
Operations Oversees the centralized computer equipment and
administers the network
Training and support Teaches employees how to use the information system
and answers user questions
Information security Develops and enforces policies that are designed to
safeguard an organization’s data and information from
unauthorized users
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requirements and desired outcomes for the system, specify the structure and security
needed, and design and program the system.
Web Marketing and Social Media
Careers in web marketing require you to be familiar not only with marketing strategies,
but also with web-based platforms and social media apps. Web marketers create social
media plans, including the content and timing of marketing campaigns, posts, and emails.
Search engine optimization (SEO) knowledge helps to create web content and layout that
enhances the content’s results when users search for content.
Data Storage, Retrieval, and Analysis
Employees in this field must be knowledgeable about collecting, analyzing, storing, and
reporting data from databases or the web. Data scientists use analytics to compile statistics
on data to create strategies or analyze business practices. Web analytics experts measure
Internet data, such as website traffic patterns and ads (Figure 1-15). Digital forensics exam-
iners use evidence found on computers, networks, and devices to help solve crimes.
Figure 1-15: Web analytic data measures web site traffic patterns
Artgraphixel/Shutterstock.com
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• Proofread your resume, blog, website, or profile carefully to avoid spelling and gram-
mar mistakes.
• Enable privacy settings on your personal social media accounts, and never post
anything online that you would not want a potential employer to see.
Online social networks for professionals can help you keep up with past coworkers,
instructors, potential employers, and others with whom you have a professional connection.
You can use these networks to search for jobs, learn about a company before interviewing,
join groups of people with similar interests or experiences, share information about your
career, and communicate with contacts. LinkedIn (Figure 1-16) and other professional net-
working websites also offer online training courses to keep your skills up-to-date.
LinkedIn
Certifications
Some technology careers require you to have certain certifications. A certification demon-
strates your knowledge in a specific area to employers and potential employers. Online
materials and print books exist to help you prepare for a certification exam. Most certifica-
tions do not require coursework assignments, but instead require you to pass an exam that
demonstrates your proficiency in the area. Tests typically are taken at an authorized testing
center. Some tests are multiple choice, while others are skills-based. You likely will have to
pay a fee to take the exam. Some areas that offer certifications include:
• Application software
• Data analytics, database, and web design
• Hardware
• Networking
• Operating systems
• Programming
• Cybersecurity
Obtaining a certification requires you to spend time and money. Certifications demon-
strate your commitment to your chosen area and can help you land a job.
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MODULE Summary
1 Computers impact your daily life in many ways, including the use of embedded computers in vehi-
cles, ATMs, and stores, and the “Internet of Things” that allows smart home appliances and other
devices to communicate over the Internet or a wireless network.
Computers have evolved from large, inefficient, and expensive devices that used technology such
as vacuum tubes to smaller, more powerful connected devices such as PCs, smartphones, and more.
Artificial intelligence, virtual reality, and augmented reality use logic and simulations to make
predictions, educate, and entertain. Users with limitations or disabilities can use many different
devices and software that enable them to access and use technology. There are many ways you can
employ green computing practices to help reduce your impact on the environment.
Technology has had a large impact on the professional world, including intelligent workplaces.
Education, transportation, healthcare, and manufacturing all use technology to reduce costs and
increase safety and efficiency.
There are many careers available to you in the technology field, including IT, security, software
development, and more. To prepare for a career in technology, you should create a professional
online presence and take advantage of certification options.
Review Questions
1. (True or False) A microprocessor is the “brains” of a 9. (True or False) The ENERGY STAR program
computer. encourages manufacturers to reduce the amount of
2. (True or False) Embedded computers are standalone electricity used by computers and related devices.
products that have many functions. 10. BYOD stands for Bring Your Own .
3. The basic premise of ________ is that objects can be a. Device
tagged, tracked, and monitored through a local net- b. Daily planner
work, or across the Internet. c. Database
a. intelligent workspaces d. Data
b. the digital divide 11. (True or False) An intelligent classroom is one in
c. the Internet of Things which technology is used to facilitate learning and
d. artificial intelligence communication.
4. (True or False) Computers with AI use human intel- 12. Colleges use management systems
ligence to make decisions. (LMSs) to set up web-based training sites where stu-
dents can check their progress in a course, take prac-
5. (True or False) A digital citizen uses technology to
tice tests, and exchange messages with the instructor
be productive and efficient.
or other students.
6. (True or False) A kiosk is a freestanding booth usu- a. learning
ally placed in a public area that can contain a display b. linked
device used to show information to the public or c. locational
event attendees. d. live
7. are smart devices that respond to a user’s 13. (True or False) Automated vehicles decrease inde-
verbal commands by using search technology to pendent transportation options for people with
provide an answer to a question or perform a task. disabilities.
a. ATMs 14. (True or False) The mobile health (mHealth) trend
b. Green computers refers to doctors and nurses using smartphones or tab-
c. Integrated circuits lets to access health records stored on mobile devices.
d. Digital assistants
15. A company’s computers monitor assembly lines and
8. text is descriptive text added to an
equipment using communications.
object.
a. CAM
a. Associative
b. AI
b. Alternative
c. IT
c. Accessible
d. M2M
d. Assistive
Copyright 2023 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
16. A company’s department oversees the 17. (True or False) When looking for a job, you should
centralized computer equipment and administers use humorous or informal names for your account
the network. profiles, blog, or domain name to make yourself
a. operations stand out.
b. management
c. technical support
d. information security
Discussion Questions
1. How have embedded computers and the IoT impacted your 3. What additional uses of technology can you see in the
daily life? What additional uses can you see yourself using? workplace? List ways technology impacts other careers not
What security or other risks might you encounter with IoT? discussed in this module, such as finance, government,
non-profits, and agriculture.
2. How do the following technologies help you in your quest
to become a digital citizen: kiosks, enterprise computing, nat-
ural language processing, robotics, and virtual reality?
Key Terms
alternative text (alt text) embedded computer learning management system (LMS)
Americans with Disabilities Act (ADA) enterprise computing machine-to-machine (M2M)
artificial Intelligence (AI) graphic organizer microprocessor
audio books green computing mobile health (mHealth)
augmented reality (AR) hardware natural language processing
BYOD (bring your own device) Individuals with Disabilities Education personal computer (PC)
chip-and-pin technology Act (IDEA) robotics
computer information screen reader
computer literacy Information Technology (IT) smart device
computer-aided manufacturing (CAM) department software
data integrated circuits speech recognition program
digital assistant intelligent classroom telecommuting
digital citizen intelligent workplace transistor
digital divide Internet of Things (IoT) vacuum tube
digital literacy kiosk virtual reality (VR)
Copyright 2023 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
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