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    English For The Hotel Industry

    Uploaded by

    harsh

    Copyright:

    © All Rights Reserved
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    English For The Hotel Industry

    Uploaded by

    harsh
    11 views7 pages

    Original Title

    English for the hotel industry

    Copyright

    © © All Rights Reserved

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    DOCX, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    11 views7 pages

    English For The Hotel Industry

    Uploaded by

    harsh

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 7

    Hotel conversation between the

    receptionist and customer


    Hotel reservation conversation between 2 people
    A conversation between 2 people. A customer rings the Pine Tress Hotel and wants
    to book a room.

    Conversation about booking a hotel room


    Receptionist: Good morning, Pine trees Hotel. How can I help you today?

    Customer: Hello, I would like to book a room for tonight / Friday, August 15th / the
    20th till the 23rd.

    Receptionist: What kind of room would you like?

    Customer: I would like a double room, please.

    Receptionist: Please hold on I will check .... I am afraid we only have single room
    available. Tomorrow we will have a double room

    Customer: OK that will do. How much for a single room?

    Receptionist: Forty pounds including vat / excluding vat / before vat.

    Customer: Are meals included in that price?

    Receptionist: Yes, your breakfast and dinner are included and are served in our
    dining room.

    Customer: That’s great; I will take a single room for tonight and change to a double
    room tomorrow.

    Receptionist: Can you give me your credit card details so we can book your room....

    Hotel conversation down as picture


    To download the picture right click the picture and click save as
    Conversation about getting your hotel
    room cleaned conversation between 2
    people

    Whats the conversation about cleaning a hotel room


    about?
    This is a Conversation about a lady called Bridget and a receptionist called Linda.
    The conversation starts with Bridget saying she would like her hotel room cleaned,
    while her family are out for the day.

    Getting your roomed cleaned conversation


    Hotel reception: Reception Linda speaking.
    How can I help you today?

    Bridget: Hello, I’m staying in room 321. I


    would like you to send someone to clean the
    room, if it is possible?

    Linda: Sure. Do you want it cleaned now or


    do you have a time in mind?

    Bridget: Well, me and my family are leaving


    in 15 minutes. Could you send someone
    after we have left. We will be out then for
    most of the day

    Linda: Alright that is no problem. Is there


    anything else I may help you with?

    Bridget: No, that’ll be all for now, if I need anything I will give you a call.

    Linda: OK. Have a nice day out with your family. Your room will be clean by midday.

    Bridget: Thank you Linda.

    Conversation on getting your room cleaned in a hotel


    tips
    How can I help you today? How is one of the question words that have the letters
    'wh'

    if it is possible? Bridget is asking if you can have her room cleaned today or not.

    Do you have a time in mind? The receptionist is asking if Bridget has a time in
    mind. Which she doesn't as wants it cleaning after they have left.

    Your room will be clean by midday. When the receptionist says this, she is telling
    Bridget that her room will be cleaned in plenty of time before the family arrive back
    as Bridget as already said the family is out for most of the day.
    Booking or scheduling a taxi at a hotel
    conversation between 2 people

    What's the conversation about booking or scheduling a


    taxi?
    This is a conversation about a guest called David who is talking to a girl at the
    reception desk. David wants to order a taxi to take him to a business conference the
    next day.

    Booking or scheduling a taxi in a hotel conversation


    David: Hello, would you organize me a taxi
    for tomorrow afternoon?

    Hotel receptionist: That will be no problem.


    Where do you want the taxi to take you?

    David: Well, I have to be at a business


    conference for 2 o clock at the Regents
    hotel. I'm hoping that it is not very far away
    from here.

    Hotel receptionist: No. It’s only a twenty


    minute drive from this hotel and your will be
    fine as the traffic is very quite at that time.

    David: Then one thirty will be fine. No! make it one fifteen to be on the safe side.
    Book the taxi for 1-15 in the afternoon, please.

    Hotel receptionist: OK. I will make booking right away for you.

    David: Thank you for your help. And please tell the taxi company to make sure the
    taxi arrives by 1-15, as that will leave me plenty of time.

    Hotel receptionist: Would you like me to order a taxi for when you return?

    David: That's a great idea. Could make sure the taxi waiting for me outside for 8 o
    clock

    Hotel receptionist: Don’t worry, we’ll take care of that.

    Conversation on booking a taxi with hotel staff tips


    Would you organize me a taxi. By saying organize, you are asking the receptionist
    to ring a taxi company and order a taxi for the time you want.

    Where do you want the taxi to take you? Where is a question word. The receptionist
    is asking where are you going?

    I'm hoping that it is not very far away from here. When saying I'm hoping it implies
    you wish the conference at the Regents hotel is close and don' not have travel far.

    No! make it one fifteen to be on the safe side. David is worried he might be late, by
    saying to be on the safe side it means. You are doing something that may not be
    needed to order to protect yourself against possible problems.

    Asking for a wake up call conversation


    between 2 people

    Whats the conversation on asking for a wake up call


    about?
    This is a conversation between two people one is John and the other is the hotel
    receptionist. John is trying to arrange a wake up call and also for breakfast to be
    delivered to is room.

    Asking for a wake up call conversation


    John: Hello am John.

    Hotel receptionist: Yes, Sir. How may I help you today?

    John: I have a plane to catch tomorrow morning and I can't miss it. Is it possible to
    arrange a wake-up call for 6:30am?

    Hotel receptionist: Yes, I am arranging that right now. What is your room number?

    John: Am staying in room 666.

    Hotel receptionist: OK, you’ll get your wake-up call at 6:30 in the morning. Is there
    anything else I can help you with today?

    John: Yes, I’d like to have some breakfast and a pot of tea delivered to by room
    after my wake up call.

    Hotel receptionist: What breakfast would you like a full English or continental
    breakfast.
    John: A full English with extra toast please.

    Hotel receptionist: Alright.

    John: Yeah. That’ll be all for now. I will settle my bill, when I check out in the
    morning.

    Hotel receptionist: Would also like me to arrange a taxi to the airport for you?

    John: Hmm, yes that would be great. Can you order one for 8-30am.

    Hotel receptionist: Yes, that will be fine. Is that all?

    John: Yes, Thanks for all your help.

    Hotel receptionist: It was my pleasure. Have a nice day.

    John: Thanks and you to. Bye.

    Conversation hints on asking for a wake up call


    Hello am John is a basic way to introduce yourself when you don't know the person
    your calling.

    Hello sir is very polite way of answering the telephone. The hotel receptionist could
    have answered hello John, but saying yes, sir is more professional.

    Is there anything else I can help you with today? By asking is there anything else
    allows John to ask for something else.

    Is that all? This is used to see if John wants to order or ask for something else or
    not.

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