Coco BP Nallur - BP Villarasampatti

COCO BP NALLUR/ BP VILLARASAMPATTI
1. COCO Abbrevation - "Company Owned, Company Operated." It refers to petrol

pumps that are owned and directly operated by the oil marketing companies (OMCs)
themselves, such as Indian Oil Corporation (IOC), Bharat Petroleum (BPCL), and
Hindustan Petroleum (HPCL). These pumps are managed directly by the respective oil
company rather than being franchised or operated by independent dealers.
2. Recruitment Role - Manager for COCO
3. Number of Employees in Nallur -
4. Number of Employee in Villarasampatti -
Role of COCO Manager:
1. Operational Management: Managers oversee the day-to-day operations of the petrol

pump, including fuel dispensing, customer service, and maintenance of facilities and equipment.
2. Staff Management: They recruit, train, and supervise staff members, ensuring they
adhere to company policies and provide excellent service to customers.
3. Inventory and Stock Control: Managers monitor fuel and other inventory levels,
ensuring adequate supplies are maintained and that stock levels are managed efficiently.
4. Financial Management: They handle financial transactions, manage cash flow, and
ensure accurate accounting and reporting of sales and expenses.
5. Compliance and Safety: Managers ensure compliance with safety regulations and
environmental standards. They also oversee adherence to legal requirements related to fuel
sales and storage.
6. Customer Relations: Managers play a crucial role in maintaining good relations with
customers, handling complaints or issues promptly, and ensuring a positive customer
experience.
7. Marketing and Sales: They may implement marketing initiatives to promote the petrol
pump and its services, aiming to increase sales and attract more customers.
Overall, the manager at a COCO petrol pump is responsible for the efficient and profitable
operation of the facility while ensuring compliance with company standards and regulations.
How can you improve sales in the outlet?
● Understanding the customer:
Regularly collect feedback from customers through surveys, comment cards, or
direct conversations to understand their preferences
● Educating Customers on Quality and Quantity:
Operational Efficiency:
Increasing the speed of service and reducing wait time.
How reduce wait time?... Proper training of Employees on guiding customers and filling
bay
● Marketting And Promotion:
Digital Marketting: Update the business properly on google and run campaigns
on marketing and pushing the search result, instagram marketing for Lubricants.
Flyers: Spreading flyers in and around localty with attractive offers like offering
free water wash on oil change for bike, wind shield cleaning and Vaccum cleaning of cars.
● Employee Motivation:
Training: Proper training of employees on respectful gestures, polite
communication, education on new products, offers and schemes by BPCL
Customer Communication: Explaining customers about the oil change,
Coolants and other offers going on in the outlet and asking customers to check zero and asking
them to fill air/N2 for free
Incentives to Employees: Introducing incentives to employees who campaign
lubricants and maintain a positive work environment.
● Analyzing Market Competitor:
Staying updated with the competitors volume and offers going on in his outlet
Competitor for Villarasampatti: HPCL
Competitor for Nallur:
Some Notable schemes of BPCL:

● Under bonnet campaign : Conducted on Summer, Focusing on checking the coolant
levels of Car and marketing products like Redikool and Super Cool
● Freedom fest campaign: Conducted around Month August, Focusing on Two wheeler
oil change.
What is known as a Good Customer Service?

The Customer drives in, Forecourt supervisor guides the customer to the appropriate
bay, DSM wishes the customer with a polite gesture, DSM asks customer to ensure zero before
delivery, Explaining customer about the products like Coolant to Cars and 4T oils to bikes. DSM
encourage customer for a Windshield cleaning, Vacuum cleaning or free oil check or bikes. And
also requesting customers to check N2/Air before leaving the outlet.
How will you improve QOC (Quick Oil Change) for Bikes?
Allocate a separate DSM for Oil check and oil change. He’ll request a customer for a oil
check and upon checking if the oil seems greasy/ carbon deposited, he’ll insist on oil change.
How can you improve sales on the outlet?

Best customer service which can be achieved through proper employee training,
advertisements and Offers. And I’m young and educated enough to build a healthy relationship
with customer and manage the outlet.
Q&Q testing?
Conduct everyday morning.Conducting Quality and Quantity checks in front of
customers. Handing over the Nozzle to customer and asking them to fill the 5Ltr jar at their
convenience.
Documents to be maintained in an outlet:

Stamping is Applicable for?
● All dispensing nozzles in the outlet.

● 5L measurement Brass Jar
Documents to be renewed once in a year?

● Stamping of Pump and 5L Jar
● Fire extinguisher
● Air Calibration
● PESO
Documents to be checked for calibration?

● Hydrometer (MS/HSD)
● Thermometer
Documents to be checked for renewal?

● DPSL
Scientific terms for Petrol and Diesel?

MS - Motor Spirit - Petrol
HSD - High Speed Diesel - Diesel
Documents Candidate should register on selection?

● GST
● VAT
● EPF as employer
Basic Questions on EPF:
Practical Experience on Petrol Pump:

● How to check density?
● Decantation of Product
● Lubricants varieties

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COCO BP NALLUR/ BP VILLARASAMPATTI

1. COCO Abbrevation - "Company Owned, Company Operated." It refers to petrol

Role of COCO Manager:

1. Operational Management: Managers oversee the day-to-day operations of the petrol

Some Notable schemes of BPCL:

What is known as a Good Customer Service?

How can you improve sales on the outlet?

Documents to be maintained in an outlet:

● All dispensing nozzles in the outlet.

Documents to be renewed once in a year?

Documents to be checked for calibration?

Documents to be checked for renewal?

Scientific terms for Petrol and Diesel?

Documents Candidate should register on selection?

Basic Questions on EPF:

Practical Experience on Petrol Pump:

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