Coco BP Nallur - BP Villarasampatti
Coco BP Nallur - BP Villarasampatti
Coco BP Nallur - BP Villarasampatti
2. Staff Management: They recruit, train, and supervise staff members, ensuring they
adhere to company policies and provide excellent service to customers.
3. Inventory and Stock Control: Managers monitor fuel and other inventory levels,
ensuring adequate supplies are maintained and that stock levels are managed efficiently.
4. Financial Management: They handle financial transactions, manage cash flow, and
ensure accurate accounting and reporting of sales and expenses.
5. Compliance and Safety: Managers ensure compliance with safety regulations and
environmental standards. They also oversee adherence to legal requirements related to fuel
sales and storage.
6. Customer Relations: Managers play a crucial role in maintaining good relations with
customers, handling complaints or issues promptly, and ensuring a positive customer
experience.
7. Marketing and Sales: They may implement marketing initiatives to promote the petrol
pump and its services, aiming to increase sales and attract more customers.
Overall, the manager at a COCO petrol pump is responsible for the efficient and profitable
operation of the facility while ensuring compliance with company standards and regulations.
How can you improve sales in the outlet?
● Understanding the customer:
Regularly collect feedback from customers through surveys, comment cards, or
direct conversations to understand their preferences
● Educating Customers on Quality and Quantity:
Operational Efficiency:
Increasing the speed of service and reducing wait time.
How reduce wait time?... Proper training of Employees on guiding customers and filling
bay
● Marketting And Promotion:
Digital Marketting: Update the business properly on google and run campaigns
on marketing and pushing the search result, instagram marketing for Lubricants.
Flyers: Spreading flyers in and around localty with attractive offers like offering
free water wash on oil change for bike, wind shield cleaning and Vaccum cleaning of cars.
● Employee Motivation:
Training: Proper training of employees on respectful gestures, polite
communication, education on new products, offers and schemes by BPCL
Customer Communication: Explaining customers about the oil change,
Coolants and other offers going on in the outlet and asking customers to check zero and asking
them to fill air/N2 for free
Incentives to Employees: Introducing incentives to employees who campaign
lubricants and maintain a positive work environment.
● Analyzing Market Competitor:
Staying updated with the competitors volume and offers going on in his outlet
Competitor for Villarasampatti: HPCL
Competitor for Nallur:
Q&Q testing?
Conduct everyday morning.Conducting Quality and Quantity checks in front of
customers. Handing over the Nozzle to customer and asking them to fill the 5Ltr jar at their
convenience.