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    Profile

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    malikzuniga19975

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    Profile

    Uploaded by

    malikzuniga19975
    6 views2 pages

    Original Title

    Profile (9)

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    6 views2 pages

    Profile

    Uploaded by

    malikzuniga19975

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Contact

    [email protected]
    Malik Zuniga
    Customer Service| Sales| Salesforce| Zoho
    www.linkedin.com/in/malik- Cayo, Belize
    zuniga-91805520b (LinkedIn)

    Summary
    Top Skills
    Market Research Project Market-savvy department leader with strong background building
    Management client relationships and launching dynamic campaigns. Strengthen
    Collaboration and relationship marketing approaches by leveraging current trend knowledge and
    Market Research balancing customer needs. Capture new customers and deep
    penetration consistently with strategic plans.

    Experience
    MSC Cruises
    Retail Associate
    July 2020 - June 2024 (4 years)
    United States

    Built trusting relationship with customers to better understand needs.


    Set productive work goals and established priorities in order to meet them.
    Addressed, researched and resolved customer issues.
    Handled customer inquiries, payments and service requests.
    Anticipated needs and resolved problems to keep customers happy.
    Enhanced customer satisfaction with fast, knowledgeable service.

    Silent partners software


    Customer Support Specialist
    April 2019 - December 2022 (3 years 9 months)
    Oversaw brand supply chain and coordinated product purchasing, sourcing
    and manufacturing.
    Boosted sales and customer loyalty with highly effective branding messages.
    Helped sales associates exceed goals by training on products, service
    requirements and customer engagement strategies.
    Maximized retail location success, fostering collaborative, trusting relationships
    among key personnel.
    Optimized success strategies with regular reviews of branding weaknesses
    and areas for improvement.
    Reviewed customer feedback via surveys or online reviews to identify areas of
    improvement within overall brand experience.

    Page 1 of 2
    Cotton Tree Lodge
    Administration Assistant
    April 2020 - November 2020 (8 months)
    Toledo

    Answered multi-line phone system, routing calls, delivering messages to staff


    and greeting visitors.
    Maintained confidentiality of sensitive information by adhering to strict privacy
    policies and implementing secure filing systems.
    Delivered excellent customer service through prompt responses to client
    inquiries, addressing concerns effectively, and building strong relationships.
    Ensured accurate record-keeping with diligent data entry and database
    management for vital company information.
    Sorted and distributed office mail and recorded incoming shipments for
    corporate records.

    Sunbasket
    Customer Service Representative
    July 2017 - April 2019 (1 year 10 months)
    Belize

    * Assist Customer via phone, chat and calls


    * Ensure each customer issue is addressed in a timely manner.
    *Provide Refund, Credit or replacement where necessary.
    *Provide follow up call to customers to ensure issues is resolved.

    Education
    University of the People
    Associate's degree, Information Technology · (March 2023 - March 2025)

    Page 2 of 2

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