Resume 1

JL Juliett jplorduy@yahoo.
com
954-558-4830
Lorduy Hollywood, FL 33024
WWW: Bold Profile
Summary Experience
Experienced Marketing Specialist keeps Fairinteramerican Inc.
up with tight deadlines and high-value Marketing Specialist | Hollywood, FL 04/2020 to Current
customers. Successful at working with Organized development and implementation of diverse
diverse teams to develop marketing videos, social media posts and blogs.
comprehensive approaches to Created and provided marketing material to meet business
marketing plans. Intelligent and needs.
insightful professional. Brainstormed and coordinated marketing campaigns and
channels to drive awareness, traffic and conversion.
Skills Implemented initiatives to increase brand awareness and
engagement with target audience.
Business Development Managed social media platforms and utilized metrics to
Strategic Planning increase engagement and campaign performance.
Graphic Design Proficiency Collaborated creatively to develop brand content, enhancing
Market Research Expertise identity and engaging audience.
Marketing and Advertising Coordinated marketing campaigns, monitoring accuracy,
Sales Strategies execution and follow-up.
Campaign Management Executed comprehensive strategic plans and coordinated
Market Trend Analysis projects to fulfill marketing initiatives.
Product Marketing Coordinated with digital team to define target messaging and
Project Management create engaging web content.
Digital Marketing Researched and developed multi-channel communications
Proficient in Microsoft Office, and marketing plans, aligning with system goals.
Quickbooks, AI Created and coordinated blog content, supporting larger
marketing strategy.
Measured and reported campaign metrics to devise
Education and Training
improvement strategy.
Associate of Arts Liaised with subsidiaries to perform day-to-day activities and
Broward College develop annual marketing programs.
Fort Lauderdale, FL,

Business Administration, 05/2020 Fairinteramerican Inc.
Business Manager | Hollywood, FL 04/2018 to Current
Technical in Accounting Interacted with customers and vendors with utmost
Broward College professionalism to solve various problems.
Fort Lauderdale, FL, Collaborated and built trust within organization and with
Business Administration, 06/2018 customers, meeting or exceeding expectations.
Drove high performance by developing team members.
Quickbooks Specialist Determined customer needs and calculated payment options
Broward Technical School based on consultative sales process.
Accounting Technician, 07/2017 Provided feedback to improve strategies, programs and
initiatives.
Masters Communicated client priorities, delivering presence and
Escuela De Administración De Negocios business objectives.
Bogota Gained product knowledge to assist team members with
Marketing, 11/2010 structuring customer purchase, closing and delivery.
Translated customer needs into operational plan to fulfill
BBA projects with right resources.
Universidad De San Buenaventura Worked closely with internal teams to deliver on
Bogota high-profile, complex projects.
Business Administration, 02/2006 Created comprehensive onboarding processes and activities
4.0 GPA to acclimate new hires.
2006 - Honor Roll Defined accountabilities and established performance
2005 - Honor Roll objectives and metrics to execute strategy.
2004 - Honor Roll Maximized business growth by driving high adoption and
2003 - Honor Roll usage of marketing platform.
2002 - Honor Roll Improved tools to enable better tracking and business
Top Ranked: 5% analysis.
Interpreted trends and other sales analysis data to assist
Diplomat senior management.
Universidad Tadeo Lozano Developed strong supplier relationships by obtaining
Colombia-virtual alignment and delivering on mutually established goals.
Digital Marketing Utilized matrixed system to present customers with buying
options, achieving targeted sales goals.
Multiple Businesses
Customer Service Agent | Pembroke Pines, FL 07/2011 to
03/2018
Delivered fast, friendly and knowledgeable service for
routine questions and service complaints.
Asked probing questions to determine service needs and
accurately input information into electronic systems.
Documented customer correspondence in CRM to track
requests, problems and solutions.
Remained calm and professional in stressful circumstances
and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving
product and consumer complaints.
Developed strong customer relationships to encourage repeat
business.
Consulted with customers to resolve service and billing
issues.
Banco de Occidente
Product Specialist 02/2006 to 03/2011
Demonstrated and explained products, methods or services
to induce prospective clients.
Suggested specific products to meet customer needs.
Learned about product's technical specifications and
accurately explained specifications to customers and work
team.
Instructed customers in product operations and
customizations.
Trained new specialists to present company products or
services.
Researched or investigated products and uses to prepare for
demonstrations.
Visited trade shows, stores and other venues to demonstrate
products or answer questions from potential buyers.
Provided samples, coupons or brochures to persuade
prospective customers to purchase products.
Maintained composure and patience in face of difficult
customer situations, applying de-escalation techniques and
positive customer support.
Maintained positive working relationship with fellow staff
and management.
Supervised and directed workers engaged in installation of
data communication equipment and software.
Evaluated software or hardware to recommend improvements
or upgrades.
Maintained audit trail and statistical records of problems and
conditions reported by client.
Read technical manuals, conferred with users or conducted
computer diagnostics to investigate and resolve problems.
Languages
English: Spanish:
Professional Native/ Bilingual

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JL Juliett jplorduy@yahoo.

Lorduy Hollywood, FL 33024

WWW: Bold Profile

Broward College develop annual marketing programs.

Fort Lauderdale, FL,

Professional Native/ Bilingual

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