Ebook Download (Ebook PDF) Organizational Behaviour Concepts, Controversies, Applications, 8th Canadian Edition All Chapter
Ebook Download (Ebook PDF) Organizational Behaviour Concepts, Controversies, Applications, 8th Canadian Edition All Chapter
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Contents vii
Conciliator 334
Global Implications 334
Conflict Resolution and Culture 334
Cultural Differences in Negotiating Style 335
Culture, Negotiations, and Emotions 335
Summary 335
OB at Work FOR REVIEW • FOR MANAGERS • FOR YOU 337
POINT/COUNTERPOINT: Pro Sports Strikes Are Caused by Greedy Owners 338
BREAKOUT GROUP EXERCISES 339
EXPERIENTIAL EXERCISE: A Negotiation Role Play 339
ETHICAL DILEMMA: The Lowball Applicant 340
CASE INCIDENT: Disorderly Conduct 340
CASE INCIDENT: The Pros and Cons of Collective Bargaining 341
FROM CONCEPTS TO SKILLS: Negotiating 342
Creativity 440
Ethics 440
Summary 441
OB at Work FOR REVIEW • FOR MANAGERS • FOR YOU 442
POINT/COUNTERPOINT: People Are More Creative When They Work Alone 443
BREAKOUT GROUP EXERCISES 444
EXPERIENTIAL EXERCISE: Wilderness Survival 444
ETHICAL DILEMMA: Five Ethical Decisions: What Would You Do? 446
CASE INCIDENT: The Youngest Female Self-Made Billionaire 446
CASE INCIDENT: If Two Heads Are Better Than One, Are Four Even Better? 447
FROM CONCEPTS TO SKILLS: Solving Problems Creatively 448
Welcome to the eighth Canadian edition of Organizational Behaviour. Since its arrival
in Canada, Organizational Behaviour has enjoyed widespread acclaim across the country
for its rich Canadian content and has quickly established itself as the leading text in
the field.
Organizational Behaviour, Eighth Canadian edition, is truly a Canadian product. While
it draws upon the strongest aspects of its American cousin, it expresses its own vision
and voice. It provides the context for understanding organizational behaviour (OB) in
the Canadian workplace and highlights the many Canadian contributions to the field.
Indeed, it goes a step further than most OB texts prepared for the Canadian marketplace.
Specifically, it asks, in many instances:
• How does this theory apply in the Canadian workplace of today?
• What are the implications of the theory for managers and employees working
in the twenty-first century?
• What are the implications of the theory for everyday life? OB, after all, is not
something that applies only in the workplace.
This text is sensitive to important Canadian issues. Subject matter reflects the broad
multicultural flavour of Canada and also highlights the roles of women and visible
minorities in the workplace. Examples reflect the broad range of organizations in
Canada: large, small, public and private sector, unionized and non-unionized.
Organizational Behaviour continues to be a vibrant and relevant text because it’s a
product of the Canadian classroom. It is used in Canada by the first author and her col-
leagues. Thus, there is a “front-line” approach to considering revisions. We also solicit
considerable feedback from OB instructors and students throughout the country. While
we have kept the features of the previous edition that adopters continue to say they like,
there is also a great deal that is new.
• Summary
• OB at Work: For Review
• OB at Work: For Managers
• Experiential Exercise
• Ethical Dilemma
• Case Incidents
Chapter-by-Chapter Changes
Chapter 1: What Is Organizational Behaviour?
• Revised Learning Outcomes
• New Opening Vignette (Target’s failure in Canada)
• New research in The Importance of Interpersonal Skills
• New research in Big Data
• New feature! Career Objectives (What Do I Say About My Termination?)
• New Point/Counterpoint (The Battle of the Texts)
• New Experiential Exercise (Managing the OB Way)
• New Ethical Dilemma (There’s a Drone in Your Soup)
• Updated Case Incident (Apple Goes Global)
• New Case Incident (Big Data for Dummies)
Chapter 7: Communication
• Revised Learning Outcomes
• New Opening Vignette (Slack)
• New research in Downward Communication
• New research and discussion in The Grapevine
• New major section: Modes of Communication
• New section: Oral Communication
• New section: Meetings
• New section: Videoconferencing and Conference Calling
• New section: Telephone
• New section: Written Communication
• New section: Letters
• New section: PowerPoint
• New research in Social Media
• New section: Apps
• New research in Blogs
• New feature! Career Objectives (Isn’t This Disability Too Much to
Accommodate?)
• New Ethical Dilemma (BYOD)
• Updated Case Incident (Organizational Leveraging of Social Media)
Pedagogical Features
The pedagogical features of Organizational Behaviour: Concepts, Controversies, Applica-
tions, Eighth Canadian edition, are designed to complement and reinforce the textual
material. This text offers the most complete assortment of pedagogy available in any
OB book on the market.
• The text is developed in a “story-line” format that emphasizes how the top-
ics fit together. Each chapter opens with a list of learning outcomes related
to a main example that threads through the chapter. The opening vignette is
carried throughout the chapter to help students apply a real-life example to
the concepts they are learning. The learning outcome questions appear in the
margin of the text, to indicate where they are addressed. In “For Review” at the
end of each chapter, students can discover whether they have achieved these
learning outcomes.
• OB Is for Everyone in the chapter-opener highlights the integrated questions
that students will encounter throughout each chapter. Right from the start,
these questions encourage students to think about how OB applies to everyday
lives.
• A “Big Idea/Lessons Learned” feature appears at the beginning and end of each
chapter. These resources are designed to work hand-in-hand. At the beginning
of the chapter, a “Big Idea” item appears in the margin which is meant to give
readers a big-picture view of the topic at hand. Then, at the end of the chapter
a “Lessons Learned” appears in the margin to recap the key takeaways from
the chapter.
• NEW! Career Objectives is a new feature that offers advice in a question-and-
answer format to help s tudents with issues that they could face in the work-
force today.
• Exclusive to the Canadian edition, OB in the Street, OB in the Workplace,
Focus on Ethics, Focus on Diversity, and Focus on Research help students
see the links between theoretical material and applications.
• OB in Action features provide tips for using the concepts of OB in everyday
life, such as Managing Virtual Teams, Reducing Team Conflict, Using Social
Media Responsibly, and Reducing Biases and Errors in Decision Making.
• To help instructors and students readily spot significant discussions of
Research Findings, we have included a research icon to indicate where these
discussions appear. Focus on Research provides additional links to related
research. Marking research discussions so clearly helps emphasize the strong
research foundation that underlies OB.
Updated editions will replace the previous one—the old editions will
be renamed.
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