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Croteau & Hoynes, Experience Sociology 3e
Chapter 7 – Interaction, Groups, and Organizations
Brief Outline
Culture and Social Interaction
Social Networks
Social Groups
Organizations and Bureaucracy
Power in Groups and Organizations
A Changing World: “Back-Stage” Privacy and Social Media
Learning Objectives
1. Describe interaction and the shared symbols that facilitate it.
2. Describe how social interactions are shaped by peoples’ statuses and roles.
3. Explain dramaturgy, and identify examples of impression management.
4. Describe the characteristics of social networks.
5. Differentiate between primary, secondary, and reference groups; and describe the ways in
which group size affects group interactions.
6. Define bureaucracy and describe its role within organizational structures.
7. Describe the power dynamics within groups and organizations, including the roles of
conformity, obedience, and groupthink.
8. Describe the effects of social media on privacy norms.
Lecture Outline
A. Culture and Social Interaction
1. Interaction: Arriving at Common Understandings
a. Shared Language
• Common references and shared understandings and terminology
b. Shared Knowledge
• Everyday life depends on intersubjectivity: a common understanding between
people about knowledge, reality, or an experience. Example: enjoyment of
television shows such as The Simpsons or The Big Bang Theory
2. Defining Situations as “Real”: The Thomas Theorem
• “If men define situations as real, they are real in their consequences”: Subjective
interpretations of reality have objective effects.
o Stereotypes
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3. Three Steps to Constructing Social Reality
• Berger and Luckmann (1966), the steps of constructing social reality:
o Externalization
o Objectivation
o Internalization
4. Social Statuses and Roles
a. Statuses
• Status set, status category, ascribed statuses, achieved statuses, status hierarchy,
master status
b. Roles
• Role conflict, role strain
5. Dramaturgy: Playing at Social Life
• Dramaturgy: an approach to the study of social interaction that uses the metaphor
of social life as a theater
a. Role Expectations
• Costumes, props, language, and emotions; and role interpretation
• Expectations associated with a role are socially defined, but individuals in the role
actively “play” it.
b. Impression Management
• As social actors, we try to control the image others have of us through our
performance; in some situations, however, people want others to perceive a
difference between their role and their “real” selves. Example: self-conscious
manager
c. The Front Stage and the Back Stage
• On the back stage, actors become themselves. Example: waiter with customers or
with coworkers
B. Social Networks
• The collections of social ties that connect individuals to one another—whether
online or face-to-face
1. The Nature of Networks and Ties
• Rainie and Wellman: Different social networks provide different resources,
including havens, bandages, safety nets, and social capital.
• Networks come in different sizes and vary by the strength of their links, by the
characteristics of those involved, by physical distance, by kind of interaction, and
other characteristics.
o The stronger the ties with people, the more likely they are to provide
support.
2. Social Network Analysis
• Principle of homophily: race, age, religion, and class
C. Social Groups
• Collections of people who interact regularly with one another and who are aware
of their status as a group
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1. Primary and Secondary Social Groups
• Primary groups: have regular contact, enduring relationships, significant
emotional attachment; especially influential agents of socialization
• Secondary groups: interact in a relatively impersonal way, usually to carry out a
task (coworkers, neighborhood watch group)
2. Reference Groups
• The groups against which we measure ourselves; the social groups we take into
account as we plan and assess our actions and norms
3. Group Size and Social Relationships: Dyads, Triads, and Beyond
• Group dynamics fundamentally change when a third person is added.
4. Social Networks and Groups in the Digital Age
• Rainie and Wellman: Three revolutions have enabled a major shift in social life:
o Increased significance of social networks versus densely knit groups
o Creation of the Internet
o Mobile communications
• Because we are no longer automatically part of social groups, social networking
can be both socially liberating and taxing.
D. Organizations and Bureaucracy
1. Organizational Structure
• Influenced by size, where smaller organizations can operate with few formal rules
but larger organizations typically develop more formal processes
2. Bureaucracy
• A hierarchical administration system with formal rules and procedures used to
manage organizations, commonly with these key features:
o A division of labor
o A hierarchy of authority and accountability
o Impersonality
o Written rules and records
3. Organizational Culture
• Examples: AOL’s brash, aggressive approach to business; Time Warner’s
reputation for being conservative and strait-laced
4. Organizational Environment
• Factors that exist outside of the organization but that potentially affect its
operation; includes organizational network, legal context, technology, and broader
cultural environment
E. Power in Groups and Organizations
1. In-Groups and Out-Groups
• Members of an in-group have a collective sense of “us.”
2. Conformity: The Asch Experiments
3. Obedience: The Milgram Experiments
4. Groupthink
• A form of uncritical thinking in which people reinforce a consensus rather than
ask serious questions or thoroughly analyze the issue at hand
IM – 7 | 3
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5. Leadership, Oligarchy, and Power
• The iron law of oligarchy: the eventual and inevitable consolidation of power at
the top of bureaucratic organizations (Michels)
o Bureaucratic inequality can, however, be contested covertly; and some
bureaucratic organizations allocate positions through democratic
processes.
6. Scientific Management and Workplace Control
• Scientific management, or Taylorism: the process of deskilling ordinary workers
and increasing workplace efficiency through calculated study
F. A Changing World: “Back Stage” Privacy and Social Media
• Sharing information with unbounded audience can strip it of social context—a
“context collapse.”
• Privacy norms have changed but the distinction between front-stage life and
back-stage behaviors still survive in some form.
G. Sociology in Action: Overcoming Class Stereotypes
H. Through a Sociological Lens: Emotions and the Employee Role
I. Sociology Works: Mindy Fried and Organizational Change
Lecture Summary
1. Sociologists maintain that “reality” is socially constructed, insofar as people tend to see
the world through the lens of the culture they were socialized into. Culture provides the
common ground for individuals to construct shared understandings about the world. Of
course, individuals from different cultures and backgrounds often do not see or interpret
the world in the same fashion. This suggests that social definitions of reality are
subjectively-created products of social interaction.
2. Social interaction that occurs within structures and institutions is regulated by statuses
and roles. Dramaturgy, a perspective that considers social interaction as theater, is helpful
for illuminating ways in which people occupy social statuses and perform roles, in the
same way an actor might inhabit a character and dress, speak, and behave accordingly on
the stage.
3. Social network analysis, or the study of how individuals are linked and interact within a
web of relationships, can also illuminate patterns of social interaction. Networks come in
many different sizes and vary by the strength of their links, by the characteristics of those
involved, by the physical distances and types of interactions between members, and other
factors; but most networks are much more homogeneous than the population as a whole,
a reflection of the principle of homophily—social contact occurs at a higher rate among
people who are similar than among those who are different. In the digital age, the nature
of and significance of those similarities may be changing. Social networking has
expanded dramatically in response not only to the Internet but also to mobile
technologies that make physical location—often the genesis of traditional groups—less
IM – 7 | 4
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important in contemporary life. The lines between work and leisure and between public
and private are blurred as never before.
4. Groups and organizations may be distinguished by the intensity and duration of contact
between group members, and the degree to which individuals measure themselves and
others against organizational norms. Group dynamics are also influenced by the number
of persons involved. In general, larger groups are more stable, and relationships between
members are less intense, compared to smaller groups. Organizations are groups with
formal structure and are constituted to accomplish particular tasks. Bureaucracies are
organizations with hierarchical structures, defined procedures, and formal rules for
interaction and information flow. Bureaucracies can efficiently manage the activities of
large numbers of people but often are seen as impersonal and resistant to change. Group
structures and dynamics can change with the adoption of new ideas and technologies.
5. Groups can exercise power by controlling who is included or excluded from membership.
Within groups, influence may be exerted on individuals through the promotion of
conformity and obedience. Tendencies toward group conformity can vary across cultures
and often depend on social context. However, a number of studies have revealed that
people are often susceptible to obeying authority figures and conforming to social
expectations, even when they may personally believe their actions to be wrong or
immoral. Groupthink occurs when group members value conformity to such an extent
that they fail to consider evidence and ideas that challenge the group’s assumptions.
2. When discussing the Thomas theorem, The Stanford Prison Experiment is once again
useful. Have students review what happened in that footage or have them watch it if they
have not already. Why did the prison guards and prisoners act like they did? Why did the
guards participate in groupthink?
3. Have students read the article “How Groupthink Rules What We Like”
(www.wired.com/magazine/2009/12/st_clive_thompson/). How are we influenced by
what is popular? This article is about music, but what about clothing, hairstyles, books,
movies, or art? What does current research say about the power of groupthink?
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how communism has been practiced and how it was meant to be practiced? Where is the
power located in these different structures?
Influence of Technology
3. Have students break into groups of no more than four. Have them list activities that used
to be done face-to-face that are no longer done that way—either the process is automated
or we now do it on the computer. How has society changed because we no longer
conduct these interactions in person? What interactions will always be done in person?
Why?
IM – 7 | 6
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Another random document with
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The Project Gutenberg eBook of The Akkra case
This ebook is for the use of anyone anywhere in the United States
and most other parts of the world at no cost and with almost no
restrictions whatsoever. You may copy it, give it away or re-use it
under the terms of the Project Gutenberg License included with this
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you are located before using this eBook.
Language: English
Illustrated by ADKINS
The first step, of course, was to fling a dragnet around all known or
suspected Naturists in the district. In a series of flying raids they
were rounded up; and since there no longer exist those depositories
for offenders formerly known as prisons, they were kept
incommunicado in the psychiatric wards of the various hospitals. For
good measure, Pol Akkra was included. Margret, at 13, was old
enough to take care of herself.
Next, all Madolin's classmates at the Technicum, the operators of her
teach-communicators, and members of other classes with whom it
was learned she had been on familiar terms, were subjected to an
intensive electronic questioning. (Several of these were themselves
discovered to be tainted with Naturism, and were interned with the
rest.) One of the tenets of Naturism is a return to the outworn system
of monogamy, and the questioning was directed particularly to the
possibility that Madolin had formed half of one of the notorious
Naturist "steady couples," who often associate without or before
actual mating. But day after day the investigators came up with not
the slightest usable lead.
Please do not think I am underrating Fedpol. Nothing could have
been more thorough than the investigation they undertook. But this
turned out in the end to be a case which by its very nature
obfuscated the normal methods of criminological science. Fedpol
itself has acknowledged this, by its formation in recent months of the
Affiliated Assistance Corps, made up of amateurs who volunteer for
the detection of what are now called Class X crimes—those so far off
the beaten path that professionals are helpless before them.
For it was an amateur who solved Madolin Akkra's murder—her own
little sister. When Margret Akkra reaches the working age of 25 she
will be offered a paid post as Newyork Area Co-ordinator of the AAC.
Left alone by her father's internment, Margret began to devote her
whole time out of school hours to the pursuit of the person or
persons who had killed her sister. She had told Kazazian all she
actually knew; but that was only her starting-point. Though she
herself, as she had told the Inspector, believed that the murder might
be traced to Madolin's connection with the Naturist (and though she
probably at least suspected her father to be involved with them also),
she did not confine herself to that theory, as the Fedpol, with its
scientific training, was obliged to do.
Concealed under a false floor in her father's bedroom—mute
evidence of his Naturist affiliation—she found a cache of printed
books—heirlooms which should long ago have been presented to a
museum for consultation by scholars only. They dated back to the
20th century, and were of the variety then known as "mystery
stories." Margret of course could not read them. But she
remembered now, with revulsion, how, when she and Madolin were
small children, their mother had sometimes (with windows closed
and the videophone turned off) amused them by telling them ancient
myths and legends that by their very nature Margret now realized
must have come from these contraband books.
Unlike her father and her sister, and apparently her mother as well,
Margret Akkra had remained a wholesome product of a civilized
education. She had nothing but horror and contempt for the
subversive activities in the midst of which, she knew now, she had
grown up. The very fact, which became plain to her for the first time,
that her parents had lived together, without changing partners, until
her mother had died, was evidence enough of their aberration.
But, stricken to the heart as the poor girl was, she could not cease to
love those she had always loved, or to be diverted from her
resolution to solve her sister's murder. Shudder as she might at the
memory of those subversive books, she yet felt they might
inadvertently serve to assist her.
It was easy to persuade the school authorities that her shock and
distress over Madolin's death had slowed up her conscious mind,
and to get herself assigned to a few sessions with the electronic
memory stimulator. It took only two or three to bring back in detail the
suppressed memories, and to enable her to extrapolate from them.
Margret crouched behind the thickest part of the shrubbery, her infra-
red camera at the alert. The tape-attachment was already activated.
The second boy still held back. "I told you then," he muttered, "that
we shouldn't have reported it at all. We should have got out of here
and never said a word to anyone."
"We couldn't," the first boy said, shocked. "It would have been anti-
social. Haven't you ever learned anything in school?"
"Well, it's anti-social to kill somebody, too, isn't it?"
Margret pressed the button on the camera. Enlarged enough, even
the identification discs on the boys' wristlets would show.
"How could we guess there was a human being there, except us?
What was she doing here, anyway? Come on, Harri, we've got to
find that thing. It's taken us long enough to get a chance to sneak in
here."
"Maybe they've found it already," said Harri fearfully.
"No, they haven't; if they had, they'd have taken us in as soon as
they dusted the fingerprints."
"All right, it's not anywhere on the path. Put the beamer on the
ground where it will shine in front of us, and let's get down on our
stomachs and hunt underneath the bushes."
Grabbing her camera, Margret jumped to her feet and dashed past
the startled boys. She heard a scream—that would be Harri—and
then their feet pounding after her. But she had a head start, and her
eyes were more accustomed to the dark than theirs could be. She
reached a tree, shinnied up it, jumped from one of its limbs to
another on a higher tree beneath the mobilway, chinned herself up,
and made her way out safely.
She went straight to Fedpol headquarters and asked for Inspector
Kazazian.
The frightened boys were picked up at once. They were brought into
headquarters, where they had been praised and thanked before, and
as soon as they saw the pictures and heard the tape-recording they
confessed everything.
That night, they said, they were being initiated into one of those
atavistic fraternities which it seems impossible for the young to
outgrow or the authorities to suppress. As part of their ordeal, they
had been required to sneak into Central Park and to bring back as
proof of their success a captured robot gardener. Between them they
had decided that the only way they could ever get their booty would
be to disassemble the robot, for though it could not injure them, if
they took hold of it, its communication-valve would blow and the
noise would bring others immediately; so they had taken along what
seemed to them a practical weapon—a glass brick pried out of the
back of a locker in the school gym. Hurled by a strong and practiced
young arm, it could de-activate the robot's headpiece.
When, as they waited in the darkness for a gardener to appear, they
saw a figure moving about in the shrubbery bordering the path, one
of them—neither would say which one it was—let fly. To their horror,
instead of the clang of heavy glass against metal, they heard a
muffled thud as the brick struck flesh and bone. They started to run
away. But after a few paces they forced themselves to return.
It was a girl, and the blow had knocked her flat. Her head was
bleeding badly and she was moaning. Terrified, they knelt beside
her. She gasped once and lay still. One of the boys laid a trembling
hand on her breast, the other seized her wrist. There was no heart-
beat and there was no pulse. On an impulse, the boy holding her
wrist wrenched away her identification disc.
Panic seized them, and they dashed away, utterly forgetting the
brick, which at their first discovery one of them had had the foresight
to kick farther into the shrubbery, out of view. Sick and shaking, they
made their way out of the park and separated. The boy who had the
disc threw it into the nearest sewer-grating.
The next day, after school, they met again and talked it over. Finally
they decided they must go to Fedpol and report; but to protect
themselves they would say only that they had found a dead body.
Day after day, they kept seeing and hearing about the case on the
videaud, and pledged each other to silence. Then suddenly one of
the boys had a horrible thought—they had forgotten that the brick
would show their fingerprints!... They had come desperately to
search for it when Margret overheard them. Kazazian's men found it
without any difficulty; it had been just out of the gardeners' regular
track.
In view of the accidental nature of the whole affair, and the boys' full
confession, they got off easy. They were sentenced to only five
years' confinement in a psychiatric retraining school.
The suspects against whom nothing could be proved were released
and kept under surveillance. Pol Akkra, and all the proved Naturists,
were sentenced to prefrontal lobotomies. Margret Akkra, in return for
her help in solving the mystery, secured permission to take her father
home with her. A purged and docile man, he was quite capable of
the routine duties of housekeeping.
The killing of Madolin Akkra was solved. But one question remained:
how and why had she been in Central Park at all?
The answer, when it came, was surprising and embarrassingly
simple. And this is the part that has never been told before.
Pol Akkra, a mere simulacrum of the man he had been, no longer
knew his living daughter or remembered his dead one. But in the
recesses of his invaded brain some faint vestiges of the past
lingered, and occasionally and unexpectedly swam up to his
dreamlike consciousness.
One day he said suddenly: "Didn't I once know a girl named
Madolin?"
"Yes, father," Margret answered gently, tears in her eyes.
"Funny about her." He laughed his ghastly Zombie chuckle. "I told
her that was a foolish idea, even if it was good Nat—Nat-something
theory."
"What idea was that?"
"I—I've forgotten," he said vaguely. Then he brightened. "Oh, yes, I
remember. Stand barefoot in fresh soil for an hour in the light of the
full moon and you'll never catch cold again.
"She was subject to colds, I think." (About the only disease left we
have as yet no cure for.) He sighed. "I wonder if she ever tried it."
THE END
*** END OF THE PROJECT GUTENBERG EBOOK THE AKKRA
CASE ***
Updated editions will replace the previous one—the old editions will
be renamed.