Unleash your developers’

superpowers
Drive cost savings and agility with low-code and
generative AI
Uncertainty inspires success
We live and work in a fast-paced and unpredictable workplace and
world. It’s an environment that breeds uncertainty.
$26.9B
The worldwide market for
However, not all uncertainty is bad. Uncertainty helps us reexamine, low-code development
reassess, and rethink. Uncertainty inspires creativity. It helps us
uncover simple solutions to complex problems. technologies is projected
to reach $26.9 billion
When approached in the right way, embracing uncertainty can be
critical to business success.
in 2023, an increase of
19.6% from 2022.
IT leaders are facing more challenges than ever, and they’re looking
for innovative ways to solve efficiency problems while simultaneously Source: Gartner

realizing cost savings.

Enter low-code, an approach that streamlines the development

process, enabling developers to build more apps in less time—
focusing on innovation and addressing needs rather than minute $148.5B
technical details.
The global market for
Not only that, low-code combined with generative AI (gen AI) low code development
empowers non-developers to create and share their own efficiencies
across the business.
is estimated to reach an
expected value of $148.5
billion by 2030.
Source: Straits Research

Unleash your developers’ superpowers | 2

4 critical questions facing IT leaders
IT leaders are expected to innovate and drive higher levels of efficiency—while doing more with less and
with a fraction of the budget and resources.

Here are some of the most pressing questions facing IT leaders and their teams.

1 How do we make our existing developer cohort more effective?

2 How do we utilize gen AI to empower our people to work to their maximum capacity?

How do we enable our developers to work on the highest-value tasks that drive the most
3
business success?

4 How do we leverage subject matter experts within the business when they’re not developers?

Unleash your
Your developers’
Developers’ superpowers
Superpowers | 3
3 major operational What’s your
challenges facing IT leaders biggest challenge
as a development
organization?
1 Managing backlogs
As stakeholder requirements and priorities shift and change, it
becomes difficult to stay on top of everything. There’s always
more work to do than you have resources for. 40% 22%

2 Maximizing resources
If IT leaders possessed sufficient resources, backlogs simply
wouldn’t exist. But we don’t live in a perfect world. As
responsibilities mount, resources are inevitably depleted.
Great leaders find ways to create more productive employees,
helping them focus on the main priorities.

3 Remaining competitive
Despite large backlogs and diminishing resources, IT leaders
are still under pressure to innovate and provide business Addressing the developer skills gap
solutions to ensure the business remains competitive. Meeting new app demand

Source: Live from participants during webinar

Unleash the power of your developers with
low-code platforms (August 15, 2023)

Unleash your developers’ superpowers | 4

Get more done with low-code
Accelerate time to value of early-career New developers can hit
developers the platform and start
building without five
Begin with momentum years of experience and
Low-code helps upskill your organization quicker. By using out-of-the- have success.”
box (OOTB) workflows, your teams can leverage prebuilt templates to
fast-track application development for flows. Afsar S., Associate Software
Engineer
With the assistance of gen AI, you can remove the barrier of learning
all that code and database knowledge to ensure your teams hit the
ground running.

Share best practices

Building workflows, reporting, analytics, and notifications—all these low-
code capabilities bring significant power to your applications.

With the right platform, success is easily shared across organizational

apps, boosting efficiencies across the entire business. Low-code
essentially enables mid-level developers to extract OOTB workflows
(such as customer or financial management workflows) and extend
them throughout the organization.

Govern with ease

In scenarios where anyone can build their own apps, there is a risk of
unmanaged app sprawl if IT oversight and controls aren’t in place. The
right app management platform helps govern the app development
lifecycle—from development to testing to deployment to production.

Intake process, approval process, pipeline to deploy and test, usage

analytics—all of these can be effectively managed from a centralized
location. After all, if you’ve built a new app, you want to ensure it’s
actually being used.

Unleash your developers’ superpowers | 5

Efficiently build apps and portfolios fast
with mid-level developers
This means faster delivery
Streamline development with gen AI of applications and
What used to take months now takes mere weeks. Building workflows, reduced burden on IT
enhancing reporting and analytics—by creating solutions as your
teams discuss and prototype, you’re essentially building production staff. It is straightforward
on the go. to use, and with the help
Gen AI is becoming increasingly popular in app development.
of predefined templates,
Innovative platforms are employing AI-powered tools, such as applications can be
recommended next actions and text-to-flow, that build custom built within a few hours
frameworks based on the flow descriptions you feed into them.
without even writing a
Collaborate with experts single line of code.”
Low-code not only empowers mid-level developers to extend OOTB
Amit P., Developer
workflows, but it also facilitates easy collaboration with subject
matter experts (SMEs) across the business. After all, developers are
experts in their specific field, not other business functions such as HR,
legal, procurement, and finance.

The right platform enables developers to share services for cross-

functional departments, empowering line-of-business creators to
collaborate on apps while simultaneously safeguarding app quality,
platform stability, and data security.

Reduce risk with reusability

With low-code, developers can build reusable blocks instead
of crafting everything from scratch. This allows teams to quickly
customize experiences per persona, reusing organization data to
build and update apps securely and at speed.

Unleash your developers’ superpowers | 6

Maximize the skill sets of highly skilled
developers
We can build and
Expand your coding vision deploy mission-
Low-code presents an opportunity for senior developers to make critical apps to prod
more strategic decisions and coding innovations. Without low-code,
senior developers often become stuck on low-value tasks that take in minimum time.
days or even weeks to test and refine. We have used it to
The right platform consolidates those tasks into one logical place,
integrate with an ERP
making the process more intuitive and enabling senior developers to platform and Outlook...
remain focused and complete mundane tasks quicker (or delegate With this feature, we
them to junior employees). This allows senior developers to focus on
deeper logic and problem-solving such as system integration—for can reimagine the
example, connecting multiple structures to make a system more complex requirements,
valuable than the sum of its parts.
and we are saving lots
Improve app quality of money by utilizing
Get the most out of your most experienced developers while enabling the amazing features
mutual support networks between your coding teams and other SMEs that App Engine has to
within the organization.
offer.”
Two things senior developers love are speed and structure. Low-code
Himani S., Software Developer
enables senior developers to build, test, and deploy in a guided way.
It’s a high-velocity process applied to high-value work—the holy grail
for development organizations.

Complete upgrades faster

Low-code leverages a gen AI-powered platform or centralized
development across all IT operations, enabling your teams to replace
manual testing with automated testing. This means your developers
can quickly add powerful actions without the need to write script.

What’s more, senior developers can create templates that can be

reused across the business for the most common app upgrades
and tasks.

Unleash your developers’ superpowers | 7

Ready to innovate? Scale your developer capacity with
low-code solutions
As you know, the pace of your organization’s innovation is dictated by the developer resources you
have available. It’s simple. By expanding your pool of developers, you increase capacity to drive
more innovation, faster.

Combined with appropriate governance and the proper guardrails in place, you can safely
and securely scale that capacity, indefinitely. Low-code helps businesses build apps with less
complexity, along with a whole host of additional benefits:

Fuel developer productivity Apply governance that

with gen AI supports growth

Utilize robust prebuilt workflow Grow with proven cloud-native

elements scalability

Accelerate time to deploy Unlock cost savings and

applications in production operational efficiency

Source: Live from participants during webinar Unleash the power of your developers with low-code platforms (August 15, 2023)

Unleash your developers’ superpowers | 8

For a deeper exploration of ServiceNow solutions,
we recommend the following content:

Unleash the power of your developers with low-code platforms

Organizations that once placed a premium on experience are now

Webcast
leveraging low-code for increased agility, productivity, and creativity.
Unleash the power of
What happens when real pro coders are set free in a low-code your developers with
environment? See for yourself. low-code platforms

Watch Webinar

Business value of ServiceNow hyperautomation and low-code

Low-code app development empowers your organization to optimize

processes quickly. In this ebook, learn how to accelerate innovation,
improve productivity, and cut costs with a low-code approach.

Read Ebook

How to automate your way to success

Have your internal silos created islands of automation? This guide

describes how ServiceNow Automation Engine helps you connect to any
system and automate routine, UI-centric work—on a single platform.

Read Guide

From the ServiceNow webinar: Innovating for 2023: Gain digitally enabled efficiency and people-powered productivity

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